Name: Holiday Inn Express Edmonton Downtown
Address: 10010 104Th Street Nw, Edmonton, T5J 0Z1, CA

10/10

Exceptional

02 Aug 2026

Steven

Rooms were clean. Bed was comfortable. Staff were friendly and great location. Really good breakfast.

6/10

Pleasant

28 Jul 2026

Kerri

They had a lot to deal with that day

8/10

Excellent

28 Jul 2026

Brittany

The room was very clean, the hallways was a bit dirty but not a big deal. The lobby and breakfast areas were clean but no air conditioning in the lobby room had it though!

2/10

Poor

26 Jul 2026

Tristen

Sucky service paid in advance still couldn’t get my room till 11:40 check in they have no staff to clean the rooms I’ll never stay here again.

2/10

Poor

19 Jul 2026

Kevin

Checked into the hotel and was told there would be a parking fee, which was ok. Later that night we had no water in our room whatsoever. When asked how the stay was when we checked out, and we told them about the water. We were told we wouldn’t be charged for parking, but somehow it’s still on my visa.

Area is in downtown and surrounded by homeless. Doubtful I will ever stay here again.

Family

6/10

Pleasant

19 Jul 2026

Charlotte

i received a message that the pool, hot tub and gym were being renovated, but that we could use the YMCA nearby. Upon arrival we were told the pool would be opening the next day. The pool opened, but the hot tub did not open during our stay, and when we inquired, we were never told about an option to use the YMCA. The check-in seemed rushed, and other than wifi and breakfast info, there were no other details about amenities or info provided. (We wandered the hotel and found there was a convenience store connected). The room was a nice size. Dried food stuck on the balcony door near the handle, and what may have been coffee stains on the wallpaper near the tv. The ottoman did not appear to have been wiped down recently, and there was a hair on the wall in the shower. Room was advertised with a view, the view was overlooking other parts of the hotel where beer bottles had been thrown and broken, as well as a small park area where interesting folks gathered. The elevators were not cleaned/swept during our stay. (debris from the construction, and a sticky spill, as well as hand prints around the interior remained through our stay). The lobby chairs had dirt around them for at least two days, and the business centre was disgustingly filthy (monitor, desk and keyboard covered in crumbs, dead mosquitoes, dried ... ) The front desk girls could pause their cellphone socials/videos to do some cleaning around the lobby, but generally all employees we encountered were friendly.

Friends

10/10

Exceptional

18 Jul 2026

Ronan

General good impression, just two remarks: you can hear the neighbours very well, especially when they're disrespectful and decide to call friends at midnight AND at six in the morning; and the breakfast is very basic.

But the room is very comfortable and staff super nice.

Friends_and_family Family

10/10

Exceptional

15 Jul 2026

Justin

Room was clean. Pool was down for maintenance

Family_with_children

8/10

Excellent

13 Jul 2026

Lexi

I've stayed here many times. Very friendly staff, easy check in, comfortable beds with a selection of pillow firmness, Dove products in washroom. Decent breakfast.

Friends_and_family Friends

2/10

Poor

13 Jul 2026

Gurpratap

I

4/10

Poor

10 Jul 2026

Afshin

The room was clean and well maintained, and the staff were polite and helpful. Unfortunately, the overall experience was disappointing. The breakfast was served cold and the quality was poor. The coffee was by far the worst part of the breakfast. In addition, the internet was down for an entire day, which was very inconvenient. While the room itself was satisfactory, the issues with the breakfast and Wi-Fi significantly affected my stay.

Self

6/10

Pleasant

09 Jul 2026

Daniel

My slight is with Expedia more than the hotel ... did not notify me website hotub and pool not working and place smell like paint everywhere... free breakfast was a plus but the food looks great but taste was 4/10. The wifi 80% of time did not work when I was there. House keeping knock when i was sleeping and was partially dress at 10 am when they entered . I did not order for that service so they left immediately but they should have coordinated that i javent checked out.On the good note super clean and modern , parking the next day till 4. Pm was great . Staff great to.

Self

2/10

Poor

07 Jul 2026

Robert

The hotel was under construction. Loud noises were adubile early in the ourt first morning of ous stay. There are homeless people sitting on the sidewalk with there drug perphinailia clearly visible. They had a sea-can storage container out front of the hotel in the drive lane. The staff was outside smoking closly to the enterance where sea-can and homeless people were doingt heir drugs. The second night there was a hotel guest that was yelling loudly from approximately 1100 PM and was on and off yelling all night until we heard the Edmonton Police service arrive at 700am to responsed and take care of the problem We did not get any rest at all. Upon leaving the hotel and checking out I told the lady at check out that this was terrible stay. She offered 2000 points for the IHG plan. As far as I'm concerned I will never stay with Holiday in again. We understnad the hotel is under re-construction. But failure of night staff to deal with disturbance on the hotel floor was a huge failure. Call the police and deal with the situation sooner. This hotel is unsafe.

Partner

6/10

Pleasant

06 Jul 2026

Samantha

The room was nice but the hotel is not in a safe location. It is not secured during the day.

Self

6/10

Pleasant

05 Jul 2026

Spiros

The location is central, and the property is reasonably clean. The pool was closed for renovations. They offered to reimburse us for use of the pool at the nearest YMCA, which is an 8 minute walk away, but that was too inconvenient to be worth the trouble. The breakfast is typical hotel breakfast. It's convenient, but nobody could call it good.

However, on our first night, there was a crazy (probably very drugged) person in one of the rooms on our floor who was loudly screaming obscenities from 2:30am to 7:00am, when the police finally came to take him away. I don't know why it took so long for this to be dealt with. I didn't call down about it because I didn't want to wake my child and scare her. But there were others on the floor, and I don't know why nobody called, or perhaps they did and the management took a long time to deal with it? My wife and I didn't sleep at all from 2:30am onwards.

Family_with_children

8/10

Excellent

05 Jul 2026

Joanne

The location was good and the hotel itself was good although we were very disappointed that the pool was being renovated and we could not use it as this was one of the reasons why we booked here. the hotel did offer if we went to the YMCA they would refund us for going. They offered excellent breakfast.

Family_with_children

10/10

Exceptional

29 Jun 2026

Haley

Was good bed was so comfortable and everything was good

Partner

10/10

Exceptional

29 Jun 2026

Haley

The beds were comfortable clean rooms and friendly staff

Partner

4/10

Poor

24 Jun 2026

Michael

Terrible parking lot, bed had a divot in the middle like sleeping in a ditch being pulled into the middle, and breakfast was kinda grody.

Family

4/10

Poor

22 Jun 2026

Anthony

I have stayed here before and it was ok, but was not impressed this time.
- The pool is closed and under renovation - no where was this communicated, not even at checkin. It wasn't until the kids and I had our swimsuits on and went to the pool level did we find out. I would have booked a different hotel had I known.
- The carpet in the corner of our room was wet by the window from the rain
- The wall paper in our room was peeling
- The breakfast was fine, but there was water dripping from the roof from the rain storm.
Overall not impressed.

Family_with_children

6/10

Pleasant

18 Jun 2026

Karis

Stay was okay.

Friends

10/10

Exceptional

14 Jun 2026

timothy

Friendly staff and very clean place

Self

8/10

Excellent

11 Jun 2026

Kathy

The property was older and there were renovations going on, however the property/rooms were very clean. Staff was friendly and helpful and they had a nice breakfast. The hotel was close to our concert and we would stay there again.

Family

8/10

Excellent

10 Jun 2026

Amy

Convenient location. Generally clean but a bit noisy as there are often school sports teams who run in the hallway. We have stayed here twice now and the same thing happened both times.

Good for families.

Breakfast is mediocre. Pancake machine and consistency is weird! But it’s good if you like yoghurt and cereal.

Would stay here again for convenience and price.

Family

6/10

Pleasant

08 Jun 2026

Dong

Not very family-friendly. Although we were traveling with children and had no pets, we were assigned a pet room. The room was located at the very end of the hallway, requiring the longest walking distance, which was inconvenient, especially with kids. The overall experience could have been better if room assignments had taken family needs into consideration.thanks

Family_with_children

10/10

Exceptional

29 May 2026

Altheia

Nice and close to the airport room was clean . Twin beds are like Lego beds size and shape

6/10

Pleasant

28 May 2026

Amara

I usually stay here when I’m Edmonton and have had no issues however this was my worst visit so far.
My experience with the hotel receptionist was far from pleasant. She was not friendly, maybe she was having a bad day.
There was maintenance and several repairs going on so the pool and dinning areas were cordoned off.
The breakfast was terrible bacon burnt, scrambled eggs very dry and hash browns were hard and inedible.
I really hope they improve things.

Family_with_children

4/10

Poor

27 May 2026

drew d

Property was under renovation, which I understand occurs periodically.
Was not notified about this prior to booking the hotel, though.
Plastic drop sheets all over the lobby, pool and hot tub were nonfunctional and water was shut off to the hotel from 11 am till 4 PM the day we checked out

Partner

10/10

Exceptional

25 May 2026

Jonathan

Well positioned hotel with amazing staff and great rooms

Self

4/10

Poor

18 May 2026

Audrey

En rénovation , lit pas près lors de notre arrivée . Pas de matelas sur le divan lit , ensuite matelas atroce. Ça pris 2 nuit pour avoir un matelas correct . Secteur dangereux et malpropre aucune commodité au lobby . Je ne recommande vraiment pas cet établissement

Business

10/10

Exceptional

14 May 2026

Francois

Clean room

Self

10/10

Exceptional

03 May 2026

Gregory

Hotels Under Construction Are Difficult To Consider, Overall Well Worth The Money And Time

Self

10/10

Exceptional

30 Apr 2026

Amber

Breakfast was amazing , friendly staff. Bed very comfortable.

Family_with_children

4/10

Poor

30 Apr 2026

Dustin

Pool closed. Hottub closed. Hotel is complete renovation without making it known. Zero discounts. $25 parking added on.
But the worst part was the complete ignorance from the front desk staff. I’ve been to countless hotels and the rudeness received from this place was the most unprofessional I’ve ever witnessed in years and years. Classless. Owner should be embarrassed

Friends

6/10

Pleasant

29 Apr 2026

Susan

The pool was closed, the sink tap leaking, noise unbearable.

Family

10/10

Exceptional

29 Apr 2026

Kick

Helpful staff, close vicinity to Rogers place

2/10

Poor

26 Apr 2026

David

staff were awesome, area not good. reno's in progress.

Self

8/10

Excellent

26 Apr 2026

Dennis

Nothing to add.

Family_with_children

6/10

Pleasant

25 Apr 2026

Kathleen

The entire reason we booked this hotel was for the pool and hot tub so that we could relax. We searched specifically for a hotel with a pool and hot tub and found nothing on hotels.com about it being closed for renovations. The lobby when you walk in is under renovation and looks bad.

Friends_and_family Friends

6/10

Pleasant

24 Apr 2026

Paul

Breakfast was fine, room clean and nice, but the fitness room was poor. Very packed and tape on the equipment with a sloped floor.

Self

8/10

Excellent

21 Apr 2026

Chris

Nice room. Clean. Staff were very nice and had a sense of humour so easy to build rapport. Only issue was a partially functional toilet that leaked and didn’t flush fully every time. We let the staff know as we left ( only there one night) and they said it would be addressed.

8/10

Excellent

20 Apr 2026

Teri

Staff was very friendly. Only recommendation is I wish they had vending machines(snacks) for my kids.

Family_with_children

10/10

Exceptional

20 Apr 2026

sabrina

Great place to stay. Clean rooms

Friends_and_family Friends

2/10

Poor

19 Apr 2026

Kathy

Booked for the pool. It was under renovation - was not informed. Room booked was not clean upon check-in (6pm) so given a smaller room that did not fit the family. Then was given two rooms but not adjoining. The hallway reeked of pot and therefore lingered in our room. We cancelled our second night and stayed elsewhere.

Family_with_children

2/10

Poor

19 Apr 2026

Darcy

was under renovation and we weren't notified about it had no running water they had outside toilets

Partner

8/10

Excellent

18 Apr 2026

Judy

The staff were very nice and accommodating.

6/10

Pleasant

18 Apr 2026

jiemin

The washroom fan was not working at all, hot air stay inside the bathroom when we had shower, made us cannot breath 😑

Family_with_children

2/10

Poor

14 Apr 2026

Megan

The hotel was under construction, and as soon as we walked in it smelled of cigarettes. Unwelcoming guests all around the building and we were told by staff to not keep anything flashy in our car. Our room was on the second floor, but they had construction as well on the third floor. We were woken up in the morning to a jack hammer. Unfortunately it was the worse hotel I’ve ever been to, and my friends trusted me to pick the hotel.

Friends

8/10

Excellent

08 Apr 2026

Cedomil

Decent hotel. Close to downtown. Had a good sleep

10/10

Exceptional

08 Apr 2026

Clint

Nice Hotel, clean and friendly.

Partner

6/10

Pleasant

07 Apr 2026

kathy

Breakfast was fine.
Stayed 2 nights. Only 1 bed was made up after first night. Used towels were removed but no fresh ones were left. Coffee and cups not replaced.
No body wash or soap in shower.
No lock on bathroom door.
Bathroom needs major upgrade.
Handle on patio door falling off.

Family

8/10

Excellent

06 Apr 2026

Crystal

Clean hotel with a good breakfast. Frustrating that Parking cost extra otherwise, decent hotel.

Family_with_children

10/10

Exceptional

06 Apr 2026

Jaynie

Property was wonderful. Had a great stay.

6/10

Pleasant

04 Apr 2026

Conrad

Ok

Partner

6/10

Pleasant

04 Apr 2026

Colin

Breakfast was really good. Rooms were clean. My biggest complaint was the parking. Lot was always incredibly full and always difficult to maneuver and finding a spot in the evenings was awful!

10/10

Exceptional

03 Apr 2026

Sue

Renovations currently going on so some dust and noise present. Room was clean- super large bathroom (no fan) - breakfast was excellent- great choice and pans were constantly being refilled.

Partner

10/10

Exceptional

03 Apr 2026

Melissa

Clean room, pool and hot tub were great!

Partner

6/10

Pleasant

03 Apr 2026

Adam

Great location, staff were decent. Breakfast was a decent selection. Pool was nice but couldve been a bit cleaner. Hotel was really noisy with a student trip and people partying.

Family_with_children

10/10

Exceptional

03 Apr 2026

Janet

Hotel was clean, quiet and staff was very friendly

Partner

4/10

Poor

01 Apr 2026

Nicole

Under construction and the keys only work once and than had to be renew , very annoying

Family_with_children

8/10

Excellent

30 Mar 2026

Christian terry

it was ok

4/10

Poor

29 Mar 2026

Russell

Room was really beat up. The heat didn't work and the cabinets wouldn't close all the way.

The beds are allegedly queen. I didn't bring my tape, but they seemed small. But at least they are super uncomfortable.

The pool deck is unbelievably slippery, to the point of being hazardous.

Hotel was super loud all night. Definitely not a place to take a family.

Breakfast was good.

Friends_and_family Family

8/10

Excellent

29 Mar 2026

Daniel R.

Room was clean, hallways and elevators busy with renovation crews but was minimal. Chris at the front desk was awesome, very friendly and accommodating

Partner

8/10

Excellent

26 Mar 2026

Karla

Property was clean and well maintained. They were working on major renovations, so unfortunately the noise was awful. Pool area was nice, not a lot of towels available at the times we went (mid afternoon and early evening). The sauna was closed. Staff were super friendly and apologized for the noise. Breakfast was amazing! So many options for a hot continental - I'd stay here again for just the breakfast haha

Partner

10/10

Exceptional

22 Mar 2026

Dorothy

Very happy with everything

4/10

Poor

22 Mar 2026

Haoze

It's a bit shabby and not very clean

Friends

6/10

Pleasant

21 Mar 2026

Marilyn

Located near Roger’s place. Close to many shops and restaurants. The pool and gym are small and more updated gym equipment needed. Our keys kept getting de magnetized so we had to always head to reception. I was shocked they don’t ask for ID to make sure you are who you say you are. Parking was $16/night if you are a rewards member. Breakfast was adequate. Hotel is going through Renos at the moment.

Family_with_children

10/10

Exceptional

21 Mar 2026

Kathleen

Pool and whirlpool were great! Staff was helpful and friendly!

Friends_and_family Family

6/10

Pleasant

19 Mar 2026

Christine

This hotel was fairly unkept - some
Areas were updated. Construction banging all day and was not listed as being under Reno. Felt unsafe. Main area forms
Seemed updated but bedding did not fit the beds and the bathrooms were not updated

Family_with_children

10/10

Exceptional

13 Mar 2026

rosalind

Friendly helpful staff. Great breakfast selection.

10/10

Exceptional

10 Mar 2026

Doug

nice hotel

Friends

2/10

Poor

08 Mar 2026

Dorin

The property is ok. Do not forget anything of importance when you leave. They staff will not answer the phone, you will need to contact the call centre and make a case number and then wait your turn. Horrible customer service they need to get their act together!

10/10

Exceptional

08 Mar 2026

Benjamin

Good place to stay while attending an Oilers game, 15 minute walk and reasonable price

Family

10/10

Exceptional

08 Mar 2026

RaeAnne

Clean, quiet rooms.

Self

8/10

Excellent

07 Mar 2026

Gordon

Great location, close enough to the central area to walk, great staff, good value.

Family

10/10

Exceptional

05 Mar 2026

FLORENCE

The breakfast buffet at Holiday Inn Kuala Lumpur was very enjoyable. There was a good variety of food, including both international and local Malaysian dishes. Location of the hotel is very convenient. It is close to major attractions, shopping areas, restaurants, and public transportation, making it easy to explore Kuala Lumpur. Overrall we had a pleasant experience

Partner

8/10

Excellent

04 Mar 2026

Gordon

Close to downtown & restaurants.

Family

6/10

Pleasant

28 Feb 2026

Graeme

The hotel is not in great condition. The wallpaper is starting to separate, carpet is bunching up in a few spots, and my room had an iron with no ironing board. It was fairly quiet and just a few blocks off jasper.

8/10

Excellent

28 Feb 2026

Kimberley

Older hotel but room was clean and staff were friendly.

10/10

Exceptional

27 Feb 2026

Tammy

Friendly staff, clean room and great amenities!

Friends_and_family Family

6/10

Pleasant

22 Feb 2026

Danielle

Hotel pool was not able to be used, our room was missing face clothes and the plugs are all loose and couldn’t charge our phones.
The location was 10/10.

Friends

10/10

Exceptional

22 Feb 2026

Amber

Clean rooms, friendly staff and great location! Always a great place to stay.

6/10

Pleasant

21 Feb 2026

Karen

I saw hair on the pillow while checking the bed

Family_with_children

4/10

Poor

19 Feb 2026

James

The room smelt bad, pee stains and hair on toilet seat. The front desk was slow and didn't acknowledge me for 10 minutes. The gym was freezing and equipment was broken. The sauna was broken. Not worth the money.

10/10

Exceptional

19 Feb 2026

Ricky

Spotless room

Friends

2/10

Poor

16 Feb 2026

Christopher

stinky hotel

Leisure Family_with_children

6/10

Pleasant

14 Feb 2026

Marissa

Great staff

Leisure Partner

8/10

Excellent

14 Feb 2026

Kate-Lynn

Second stay here, rooms are always clean. Breakfast in the morning is good.

10/10

Exceptional

14 Feb 2026

Tracie

We have always had a great stay. The staff are friendly and willing to help. The rooms are clean and spacious.

Friends_and_family Family

8/10

Excellent

13 Feb 2026

Brenda

The room was clean and spacious

Business_and_leisure Self

10/10

Exceptional

10 Feb 2026

Kuldip

All excellent

Business Family

8/10

Excellent

09 Feb 2026

William

The room was clean and quiet.

Leisure Family

10/10

Exceptional

07 Feb 2026

Kick

Helpful staff and good room, walking distance to Rogers place

10/10

Exceptional

06 Feb 2026

Marsha-Lynn

The room was clean, the staff was helpful and kind. Great location.

Friends_and_family Family

8/10

Excellent

05 Feb 2026

Michel

Staff were excellent and the rooms were spotless.

Leisure

10/10

Exceptional

04 Feb 2026

Devon

Staff was great right from the get go! Overall great experience every time we stay. Thank you!

Leisure Family

8/10

Excellent

04 Feb 2026

Laralee

Room was clean & staff was very friendly but the neighbors were a little loud.

Leisure Family

10/10

Exceptional

04 Feb 2026

Robert

Great room and very friendly staff. Perfect spot to head to rogers place from

Leisure Family

10/10

Exceptional

04 Feb 2026

Angela

Great stay. Friendly and clean

6/10

Pleasant

02 Feb 2026

Donalda

The hallway of the hotel looked tired. The bathroom was shabby. There was a cold draft coming from window area. The balcony had garbage left out on it.

Partner