Radisson Hotel & Conference Centre West Edmonton

Canada , Edmonton-AB
EDMONTON, 18035 Stony Plain Road
Show on Google | Website | Map

100 reviews shown

2/10

Poor

13 May 2026

Draquan

Nla

Partner

8/10

Excellent

13 May 2026

Rowenyenlin Cuevas

Asked for a room clean up and didn’t get it. Amenities is cool. Have to pay for breakfast but they bring it to your room. Beautiful views. Needed extra coffee and such

2/10

Poor

12 May 2026

Dana

Well, we had to be moved four times to different rooms first time.The room next to us was playing loud music.That was ridiculous.The second room we walked in dirty towels on the floor bed unmade, the third row, we go in everything looked fine.We started unpacking, and I went to the restroom.Just to pee and come out, get our suits on.And i'm like, is that toilet running?And there was water everywhere, all over the floor like just the whole floor is covered in water. The fourth room was ok. I will say you can hear the highway pretty good. I will say the pool was on the cool side dor being heated. I will not be staying there again. The guy at the front desk was super nice and lady bot as friendly

Family_with_children

10/10

Exceptional

11 May 2026

MARCO

No used

10/10

Exceptional

11 May 2026

Karl

Staff was very friendly. Room was very nice. We stayed before Flying Pig Marathon. The late checkout was a huge plus due to the marathon.

Partner

6/10

Pleasant

11 May 2026

Beth

We have stayed in this hotel many years ago and weren't disappointed. This time we were not impressed. It is definitely showing it's age. The only update I could see was the flooring in the rooms. The elevators did not smell pleasant. The doors to the rooms had a 1.5 inch gap under them so you could hear everything in the hallway and definitely the adjoining rooms. The Marijuana smell was another down side. It was very strong and for non smoking hotel rooms. Some people don't like the smell and choose rooms based on that. The bathroom lighting was very dim and it was very old looking and did not feel clean. The room was spacious and the balcony was nice if you want to check out the city views. Even though the price was under the others in the area, I don't think we'll choose this location again. Also this location does not include breakfast.

6/10

Pleasant

11 May 2026

Nicolás

Smell like cigarrete

Self

4/10

Poor

11 May 2026

Bhargav Teja

No maintainance at all. The rooms were not so clean and smelly. Washroom flush wasn’t working fine.

Partner

10/10

Exceptional

11 May 2026

Nicholas

Front desk was very courteous and helpful.

Self

10/10

Exceptional

11 May 2026

Dawn

Property is clean and well-maintained. Free parking in a safe lot. Staff was friendly and checkin/out was easy.

10/10

Exceptional

11 May 2026

amy

Great stay clean room friendly staff. My only complaint is the bed was a bit hard. Other then that everything was great.

Partner

8/10

Excellent

11 May 2026

Chardana

Nice hotel, easy access to downtown Cincinnati!!

Partner

6/10

Pleasant

11 May 2026

Sandra

The room lights were dim and the toilet was poor quality and old, had to hold the handle down for it to flush.

Partner

6/10

Pleasant

10 May 2026

Katrice

The building was old. Elevators sounded like it would break down. Floor in lobby, hallway on 15th floor and elevator floors were dirty, and had uncleaned stains. Bedroom bedding had yellow stains. Air conditioner barely put out cool air. Very disappointed in this stay. The restaurant upstairs was wonderful! Great service, food hot and fresh!

Partner

10/10

Exceptional

09 May 2026

EDWIN YOVANNI

Nice place to stay .. clean and friendly✨️🫰✨️

10/10

Exceptional

08 May 2026

Kris

Breakfast was great! Not many hotels still do a buffet hot breakfast. Staff was polite.

Family

6/10

Pleasant

07 May 2026

Brenda

Clean room, comfortable beds, easy check in and check out. Only complaint is that there was loud noice from highway.

Family

6/10

Pleasant

06 May 2026

Brittany

The room was less than ideal. Hair in the bed. Bottle caps under the desk.

Self

10/10

Exceptional

05 May 2026

Michael

It's a Radisson, it's been around awhile. But I was pretty content with my stay. Complimentary parking pass for the garage, walking distance to the start line for the Flying Pig, gorgeous view of downtown Cincinnati and wonderful staff. Thank you for the late checkout for us runners!

Family

4/10

Poor

05 May 2026

Kevin

Noisy! The hotel itself is fine, but the location is terrible. It overlooks the highway (I-71) and has through-wall air conditioners that carry the road noise into the room. Chatting with another guest, I learned that it isn't just the rooms facing the highway that are noisy; the other side apparently catches noise from nearby railroad tracks.

Oh, and don't make the mistake I did, assuming that \"Radison Cincinnati\" is in Cincinnati. It's in Covington, KY.

Partner

6/10

Pleasant

04 May 2026

Luis

Staff does the bare minimum for you, nothing out of the ordinary. Breakfast is ok, housekeeping every third day as it is nowadays. Facility is old nothing modern or fancy.

Self

10/10

Exceptional

04 May 2026

marina

Wonderful place to stay! I spent a full week there as a solo traveler and truly enjoyed everything. The front desk staff was very helpful with anything I needed, which made the stay even more comfortable. The rooms were very clean, and the view is absolutely gorgeous. You should definitely try it—especially the higher floors!

Self

10/10

Exceptional

04 May 2026

elyse

Great location, amazing view, clean room.

Partner

4/10

Poor

04 May 2026

Iqbal

Room not clean and breakfast just normal

Self

10/10

Exceptional

03 May 2026

Joseph

There was an amazing young woman who after I explained my situation that I would be late for checkout was so gracious and extended my check out time.

Self

10/10

Exceptional

03 May 2026

Brian

It was an amazing stay. View was gorgeous and my marathon was a success!

Partner

8/10

Excellent

02 May 2026

Janiah

Nice

Self

6/10

Pleasant

02 May 2026

Oscar

Staff was great, the place isnt super clean - elevators were dirty and place needs to maintenance

Self

6/10

Pleasant

02 May 2026

LaTrice

The hotel met the needs of the trip. The staff was accommodating in the ways that they could be— they ran out of blankets which was frustrating because the vents never cut off. And. The young lady from housekeeping took over two hours to clean the room next to mine and spent the entire time with her cousin on speaker phone talking extremely loud. I was also disappointed that the curtains did not close at all, so in the morning it was extremely bright and preventative of sleeping in.
Also. You can heat upstairs and outside. If you’re a light sleeper this may not be the facility for you.

Family

8/10

Excellent

02 May 2026

Ariadna

Todo muy bien ,lo único fue el tema de la piscina, no es climatizada y no estuvo limpia ,por lo demás, es una buena opcion

Family_with_children

10/10

Exceptional

02 May 2026

Deauntae

Amazing views, great staff, and wonderful location!

4/10

Poor

02 May 2026

GERMAINE

The pictures on website are deceiving, the hotel is very old, and in need of updates

Family

8/10

Excellent

01 May 2026

Ritvik

Breakfast was not free, but I was all right

6/10

Pleasant

01 May 2026

Teresa

Went to the 18th floor for a cocktail and they said they had no staff to sit at bar. We had friends uber there to meet us it was a real disappointment and not sure why a wait staff couldn’t have waited on us for one cocktail

Family

10/10

Exceptional

01 May 2026

Peighton

Parking voucher given upon check-in. Quiet! Definitely want to stay again to check out the full hotel amenities.

Partner

10/10

Exceptional

01 May 2026

Lyle

Great

Self

8/10

Excellent

01 May 2026

Nikki

STAFF WAS HELPFUL, ROOM WAS CLEAN, HOTEL AND ROOMS NEED TO BE UPDATED ASAP!! I SLEPT GOOD THOUGH.

Family

2/10

Poor

30 Apr 2026

Steeve

Our room had a stale order and bed bugs!

Friends_and_family Family

2/10

Poor

30 Apr 2026

Shauna

The room was dirty. The carpet was well outdated stinky and brown.
There was some sort of bug on one of the beds so of course we checked all of the bedding and mattresses only to find nasty brown spots between both box springs and covers. No bugs thankfully. The tv was outdated as well.
The indoor pool was supposed to be the highlight of this stay but it was unbearably cold and far from relaxing. They could have possibly made up for that by having a hot tub to enjoy but they didn’t have one.
Check in/out wasn’t pleasant either. Checking in having questions seemed to be a bother to staff. At checkout there was one man who was part of the USS Rich group (Navy) in front of me trying to get his bill yet I was there 30 mins. Simply because the woman working the desk was extremely overwhelmed by an apparent dissatisfied customer on the phone, being distracted she handed the Veteran in front of me 4 different bills that were not his. She wasn’t talking to him at all or asking questions only handing him a bunch of bills that were not his. Speaking to him directly only to argue with the man telling him the bill she was giving him was correct. 3 different times he was told it was his bill when it clearly was not. She paid absolutely no attention to what he was saying to her or the fact that he had laid his room key down with his room number on it to help her out attempting to not interrupt her on the phone. It was disrespectful and disturbing to watch. A very unpleasant stay.

8/10

Excellent

29 Apr 2026

Randall

Placec was good. The flooring had places that popped up, and the main curtain wasn't cut straight, but all in all good stay

Self

10/10

Exceptional

27 Apr 2026

Newton

Very nice hotel. Should be 4.5 star

Self

8/10

Excellent

27 Apr 2026

Robert

great view for sure for then 17th floor. Location was perfect for the two venues where I had to beearly in the morning.

Self

6/10

Pleasant

27 Apr 2026

Erich

Room was unclean, opened the bath mat to reveal a dead roach. Permanent stains on countertops and floors. Friendly staff but they are up against it at this place.

Friends_and_family Family

4/10

Poor

27 Apr 2026

gurusahai

Overall not great but the price was right

Friends_and_family Family

10/10

Exceptional

27 Apr 2026

Garrett

It was an excellent place to stay with a touch of class.
My only complaint is that the hallway doors are loud. So it can be a bit noisy at times.
The balcony and everything was very pretty.

Self

10/10

Exceptional

26 Apr 2026

Tracy

This is my 4th stay. Close to everything. A bus stop close to get to Cincy for the game!

Friends

2/10

Poor

26 Apr 2026

B.J.

We checked and went to our room. It was dirty walls had patches, and never really fix properly. Dirt on the tables instantly pulled the comforter back and spotted bedbugs.

Partner

8/10

Excellent

26 Apr 2026

Christine

I thought there was a continental breakfast included because it was in my search filters. Instead you can buy breakfast so that is deceiving.

Partner

10/10

Exceptional

25 Apr 2026

Aimee

Room was clean and staff was friendly.

10/10

Exceptional

25 Apr 2026

Aimee

Room was clean and staff was friendly.

Friends_and_family Family

10/10

Exceptional

25 Apr 2026

Mike

Great service clean room the food was okay kinda expensive

8/10

Excellent

25 Apr 2026

Derrick

4/10

Poor

25 Apr 2026

Lakia

Hotel was outdated disgusting bathroom, and a lot of the electrical plugs in the room did not work not to mention there’s only one mirror and it’s in the bathroom

6/10

Pleasant

24 Apr 2026

Michele

Room: missing thermostat, A/C unit in the room smelled funny and made noised when it was running. The Smart TV wasn't a smart tv but only a hospitality TV. Because of the unsecured network, we could only watch live TV and couldn't even connect to our own hotspot to use the Smart options on the TV.

Food options: The Fifth restaurant was only open for breakfast and then sporadically for dinner even though it had a lunch and dinner menu. There were no options to eat there except for breakfast.
The Eighteen Rotating Restaurant was an option but was seemingly expensive and needed reservations.

Staff: Front desk took all of our concerns but didn't seem to work on the Thermostat and A/C issue we told them about. However, there were very good about switching our room when the door of the first room we had wouldn't close.

Self

10/10

Exceptional

24 Apr 2026

Teausha

Staff was nice

2/10

Poor

23 Apr 2026

Angela

I stayed here for 2 nts. When I got home Radisson had charged a huge fee accused me of smoking in the room and needing extra cleaning done. I HAVE NEVER SMOKED. This room was in mint condition when I left. This hotel is running a scam. Manager never returned any of my calls. DO NOT STAY HERE

Self

6/10

Pleasant

22 Apr 2026

Riley

My stay was

2/10

Poor

20 Apr 2026

catherine

Unfortunately my son woke up with a bed bug biting his arm. This was a real shock. And now after reading other online reviews about this hotel it seems this is a known problem.

Family_with_children

6/10

Pleasant

20 Apr 2026

Cameron

The staff were wonderful people and super easy to talk to and work with. Along with the staff working the revolving restaurant were great! The room however was unfortunately dirty. The main table/countertop along with parts of the bathroom were definitely not cleaned. The sliding glass door had a bunch of finger prints/hand prints and smudges all over the glass.

Partner

2/10

Poor

20 Apr 2026

Eric

excellent place to stay

Partner

6/10

Pleasant

19 Apr 2026

Lasonica

The room were clean, the water was hot,it was near restaurants and gas stations. The internet was not the best. I never knew anything about breakfast wasn't informed at all about it upon check-in. The sink did not drain in the room and the housekeepers never asked if I need new towels or my trash dumped.But over all it was ok

Partner

8/10

Excellent

19 Apr 2026

Michael

About the breakfast I thought it was free but it wasn't and didn't make it to the bar but it was a nice room

Partner

2/10

Poor

19 Apr 2026

Rose

Rooms are absolutely in terrible condition. Our room was dirty and had bugs in it, the floors hadn’t been cleaned either. The place reeks of weed and just generally smelled horrible. I had a bad vibe as soon as we alleys int the building and it kept getting worse. We immediately checked out.

10/10

Exceptional

18 Apr 2026

Joan

staff was exceptional I had a great stay

Self

6/10

Pleasant

18 Apr 2026

stacia

Staff were wonderful- above and beyond. Unfortunately, it smelled weird- like someone tried to spray to cover up pot smell. Room smell (cleaning products, I assume) was overpowering but room was very clean. W.C. light didn’t work. Elevator was a little scary- it’s obviously been around for a while. The first floor bar/restaurant was closed and that was our “dinner” plans for the two nights. By a highway, so pretty loud no matter where you are… but that’s not their fault- just a warning to pay for a premium city view unless you don’t mind the noise.

Partner

4/10

Poor

16 Apr 2026

Steve

Shower floor was so slippery that we had to hang onto shower door handle, several bedside outlets didn’t work, which were needed for CPAP, and the light switch at the entrance to our room didn’t turn on lights, forcing us to walk around in the dark until we found other switches. When we talked to the manager, she was rude, passive aggressive, and blamed us for not reporting it at 1AM, when she could have given us a different room, which was not a useful solution.

10/10

Exceptional

15 Apr 2026

Dominic

Amazing overall

Partner

6/10

Pleasant

14 Apr 2026

Monica

Room had a smell but was clean. Staff was very polite.

Partner

2/10

Poor

14 Apr 2026

Samuel

Ran down and got as supposed to get champagne and strawberry's was told they don't have them and after we checked out e where charged I called the damn manger 4 times straight to voice mail and no return calls place is a disgrace to the name radison

Partner

8/10

Excellent

14 Apr 2026

Jody

The room was clean, facing the expressway. Traffic sounds were a constant moderate hum, but because of that were like white noise. Slept well, the bed was comfortable. Did not realize that parking was not included, so that no bill was a surprise.

6/10

Pleasant

12 Apr 2026

Shalonda

The view was amazing. Rooms can use an upgrade though but overall the hotel was ok

Partner

4/10

Poor

12 Apr 2026

Rachelle

The Radisson is truly outdated. A great location, but our room lacked outlets that work, shower fro 1980, squeaky doors and faucets and paper thin walls. The hotel actually supplied our room with ear plugs. I don’t recommend staying here.

Partner

10/10

Exceptional

12 Apr 2026

Camila

Good overall

Self

2/10

Poor

12 Apr 2026

Tammy

They overbooked by 40 rooms and did not notify us our room was canceled until we arrived. No alternative accommodations were offered and we still haven’t been refunded. They ruined what was supposed to be memorable birthday experience. The staff was incredibly rude and unprofessional with the manager whispering to the front desk staffing and laughing while we were looking for other accommodations.

Partner

10/10

Exceptional

12 Apr 2026

Brittany

On spring break The pool was closed for 24 hours for cleaning so the kids only got to swim checkout day at 7am but the workers was very nice and I’m a very understandable person so i understood it needed to be cleaned just wish they would of did it before people booked for spring break overall the hotel is nice and clean and I will Be returning when I come back to Cincinnati

Family_with_children

6/10

Pleasant

11 Apr 2026

Yanny

The room needs upgrading because the floors were like lifting and the walls are yellow and they look cheap. Also the room that we stayed in was too noisy close to the highway make it almost impossible for us to sleep. Also the smell of the room wasn’t nice.

Family_with_children

2/10

Poor

11 Apr 2026

Heather

The room was ok. The heater in room had a whole in it and you could hear the cars on the freeway. Then the pool was terrible. The water was so cloudy and dirty, it did not smell like chlorine or any pool chemicals. The doors to the rooms were very heavy and they had a bunch of young teenagers running in and out of the rooms late at night which keeps you up.

Family_with_children

2/10

Poor

11 Apr 2026

Samantha

I was charged by Expedia for the room and received confirmation, but the hotel staff said I did not have a reservation and turned my family away.

2/10

Poor

11 Apr 2026

Taylor

They told us when we got there that our room had been cancelled. No call, email, or anything. Then while telling us this the front desk worker made a comment about us to another worker then went to the back with another and came back laughing. Extremely rude and unprofessional.

4/10

Poor

11 Apr 2026

Marc

Pros: friendly staff. Nice room and view.

Cons: some upper management person decided to allow a giant block of rooms that they did not have to be booked Friday morning. That evening I was not able to get into my room until 8pm, and only because I had prepaid earlier in the week. I watched dozens of travelers with reservations just get straight up turned away. Combining that with a giant block group showing up at once that even when my room was “ready” I stood in line for an hour to get checked in. Gigantic waste of money. The staff was apologetic and it’s not their fault but I’ll be registering a complaint with corporate.

Partner

6/10

Pleasant

10 Apr 2026

shailaja

The room had coffee stains, could not close the curtain to prevent light from highway traffic, no exhaust in the bathroom. Glad there was coffee and water in the room. On site restaurant was closed

10/10

Exceptional

10 Apr 2026

Jordan

Clean room. Parking should be included in stay

10/10

Exceptional

10 Apr 2026

John

Good overnight stay, great view from the balcony.

6/10

Pleasant

10 Apr 2026

jason

Was a responsible priced stay. Stains on carpet, shower curtain, towels, and very worn fixtures. Smell was horrible all through hotel. Would only stay again if last resort in the area.

Family_with_children

6/10

Pleasant

08 Apr 2026

May

The room was okay for an overnight stay. I wouldn't want to stay more than one night this hotel. It looks like it needs to be badly upgraded. The staff was superb during check in and check out. However, the carpet didn't feel very clean. The balcony was a nice touch to the room, however it just felt so old. The bathroom didn't look clean upon arrival. However there was more than enough face cloths and towels for the 3 of us that occupied the room.

Friends_and_family Friends

8/10

Excellent

08 Apr 2026

Arthur

Staff were accommodating and room was clean.

Self

10/10

Exceptional

08 Apr 2026

Katherine

I didn't get much of an opportunity to check out the amenities adequately, but the room was nice and the staff was wonderful! There were adequate trolleys to carry out luggage and the elevators seem to always be there when you needed one, even though it seemed there were a lot of people staying there. The best part for us, however, was the location as it was central to our specific needs and close to pretty much everything.

8/10

Excellent

07 Apr 2026

Steve

yes

Business

8/10

Excellent

07 Apr 2026

Steve

yes

Self

10/10

Exceptional

07 Apr 2026

Steve

yes

Self

10/10

Exceptional

06 Apr 2026

Aerisa

I'm definitely coming back.

Friends_and_family Family

8/10

Excellent

06 Apr 2026

Jonathan

Bed receptacles were broke and since I use a CPap it made it hard to sleep. My son asked why there was complementary ear plugs on the TV stand and we found out overnight (it was loud). Not terrible other than that.

Family_with_children

2/10

Poor

06 Apr 2026

Jessica

It was filthy. Got in and couldn’t even see my knees it was that cloudy. This was the same condition over 2 days.

Friends_and_family Family

10/10

Exceptional

06 Apr 2026

Dorothy

The room was amazing and the views was great, the pool was good

Partner

10/10

Exceptional

05 Apr 2026

Antione

Need better breakfast options.

Partner

10/10

Exceptional

04 Apr 2026

Jennifer

Very clean and comfortable. Great location!

4/10

Poor

04 Apr 2026

Sophie

Not very clean and extremely outdated. Our room that we had booked the door was unlocked when we went in which was already raising an eyebrow then upon further inspection there were crumbs alllll behind the head board what looked to be a blunt roach on the bed and the mattress was all torn to pieces. Luckily the front desk associate was very friendly and switched us rooms. The second one was better just still had a dingy feel the only thing I really liked about this hotel was the balcony view overall slightly disappointed but we made the best of the situation.

Partner

8/10

Excellent

04 Apr 2026

Angela

Pool area was on the cool side. The gym was set at 84. Staff was helpful. Room with the balcony was great with great views

Self

6/10

Pleasant

04 Apr 2026

Richard

Good value for the money. Neat to stand on balcony overlooking the road.

Family

10/10

Exceptional

04 Apr 2026

Robert

Staff was super friendly. We saw a cockroach right when we went inside the main lobby but the room was super clean.

The pool was nice, the restaurant had the best steak I've ever had (filet mignon). Highly recommend.