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8.2/10Excellent2,859 Reviews
Cleanliness8.2/10 8.2
Service8.8/10 8.8
Comfort8.2/10 8.2
Condition8.0/10 8.0
Amenities8.2/10 8.2
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Sandman Edmonton West
The Sandman Edmonton is located on the west side of the city of Edmonton, just a few blocks away from the famous 'West Edmonton Mall' and only a few minutes away from other major tourist attractions.
The 149 comfortable guest rooms have been recently renovated and offer air-conditioning, cable TV, pay movies, in-room coffee makers and 24-hour room service. The rooms have two double beds that can accommodate up to quad occupancy based on sharing existing beds.
The hotel also features an indoor pool, whirlpool and sauna. There is a Denny's family restaurant on site that is open 24 hours, a Sports Lounge, a Beer and Wine Store and a gift shop. The hotel also offers a shuttle service to West Edmonton Mall.
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Located in Edmonton (West Edmonton), Sandman Hotel Edmonton West is within a 5-minute drive of West Edmonton Mall and Fantasyland. This hotel is 6.2 mi (9.9 km) from Rogers Place and 6.2 mi (10 km) from Kingsway Mall. Stay in one of 261 guestrooms featuring flat-screen televisions.
Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers. Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services.
Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Smoking areas
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
4:00 PM
Check-in until
5:00 AM
Check-out until
11:00 AM
Minimum check-in age
19
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
LGBTQIA+ friendly
Professional property host/manager
Pets allowed
Pet max weight (per pet) in kg is 68
Pet max weight (per pet) in lb is 150
Maximum number of pets per room 2
Service animals are allowed
Service animals are exempt from fees/restrictions
Important information
-
You need to know
- Pool access available from 9:00 AM to 10:00 PM.
- Up to 2 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. For reservations of five nights or more, the credit card on file will be pre-authorized immediately after booking, where payment for the stay will be made onsite instead of at the time of booking.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Safety features at this property include a fire extinguisher
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
-
Minimal age
19
-
Optional fees
- Fee for cooked-to-order breakfast: approximately CAD 12 to 30 for adults, and CAD 12 to 30 for children
- Pet fee: CAD 25 per accommodation, per night (maximum CAD 125 per stay)
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
Nearby attractions
Oasis Centre
2.2 km / 1.4 mi
Scotiabank Theatre Edmonton
2.3 km / 1.4 mi
Starlight Casino
2.5 km / 1.6 mi
West Edmonton Mall
2.6 km / 1.6 mi
Ice Palace
2.6 km / 1.6 mi
Professor Wem's Adventure Golf
2.7 km / 1.6 mi
Fantasyland
2.7 km / 1.7 mi
Galaxyland
2.9 km / 1.8 mi
World Waterpark
3 km / 1.8 mi
Misericordia Community Hospital
3.4 km / 2.1 mi
TELUS World of Science-Edmonton
6 km / 3.7 mi
William Hawrelak Park
6.2 km / 3.8 mi
Terwillegar Park
6.3 km / 3.9 mi
Lewis Estates Golf Course
6.3 km / 3.9 mi
PURE Casino Yellowhead
6.9 km / 4.3 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Year of most recent renovation: 2005
- Total number of rooms: 261
- Number of floors (main building): 3
- Single rooms: 28
- Double rooms: 98
- Junior suites: 28
- Suites: 3
- hotel
- American Express
- Diners Club
- MasterCard
- Visa
Show 31 more facilities & services
- City centre
- Bus/Train station
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Room service
- Laundry service
- Multilingual staff
- Air conditioning in public areas
- Hotel safe
- Currency exchange facilities
- Lift access
- Gym
- Luggage room
- Clothes dryer
- Café
- Bar
- Restaurant: 1
- Non-smoking area
- Highchairs
- Banquet hall
- Air conditioning in Restaurant
- Conference room
- Meeting room
- Business centre
- Indoor freshwater pool: 1
- Outdoor freshwater pool: 1
- Hot tub
- Fitness
- Golf
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySandman Edmonton West
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE WITH JACUZZI WITH VIEWSSUITE • WITH JACUZZI WITH VIEWSSUI.JA-WV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- WITH JACUZZI WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySandman Edmonton West
SUITE WITH JACUZZI WITH VIEWS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- WITH JACUZZI WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room code: SUI.JA-WV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySandman Edmonton West
DOUBLE TWO QUEEN BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2Q
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySandman Edmonton West
Double or Twin STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBT.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room STANDARDRoom • STANDARDROO.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySandman Edmonton West
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySandman Edmonton West
SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING BED WITH JACUZZISUITE • KING BED WITH JACUZZISUI.JA-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING BED WITH JACUZZI
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySandman Edmonton West
SUITE KING BED WITH JACUZZI
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING BED WITH JACUZZI
Adult and child limits apply within the room's total guest limit.
Room code: SUI.JA-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BEDJSU.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySandman Edmonton West
JUNIOR SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: JSU.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySandman Edmonton West
DOUBLE QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE STANDARDDOUBLE • STANDARDDBL.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySandman Edmonton West
DOUBLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySandman Edmonton West
QUADRUPLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: QUA.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Sandman Edmonton West
100
reviews shown
Ankita
Unfortunately, my stay was very disappointing. The room was extremely small and located in the basement near the pool, which made it quite noisy throughout the stay. The service was also poor, and overall the experience did not meet my expectations.
Considering the amount I paid, I expected much better value, comfort, and customer service. I hope the hotel takes guest feedback seriously and works on improving both the quality of the rooms and the overall guest experience for future travelers.
Considering the amount I paid, I expected much better value, comfort, and customer service. I hope the hotel takes guest feedback seriously and works on improving both the quality of the rooms and the overall guest experience for future travelers.
Scott
Nice location
Ikechukwu
It was ok, not bad. Check-in and out was quick and when I made a request for extra towels. There was no hesitation and it was brought quickly. Overall great service.
Abigail
From checking in to checking out, I was greeted with a smile. Staff were amazing! The room itself was superb! Clean and well maintained.
Ahmed
Nice place for the price. Free parking. Good location. I was just crossing from BC and spent the night in Edmonton before continuing my drive. Didn’t have a chance to try the pool or food or fitness center
Ryan
The sleep arrangements were ok just the mattress was too soft and the air conditioning was receiving the air from the inside of the pool area not from outside air. It made the room a little humid.
Kari
We arrived late in the evening, so it was very dark (from lobby, pool area to stairwells). Did not realize no elevator in main building. Possibly issues from recent storms, hallways were stale-smelling, all the carpeted areas felt dingy. Main floor rooms all carpeted and also felt dirty, AC was not strong enough to cool the room down.
We visited the pool late, staff great at bringing clean towels when asked. However, pool areas very messy from a full day of swimmers. The place was recommended by family but I don’t think we’ll book there again. Maybe the tower suites tell a different story.
We visited the pool late, staff great at bringing clean towels when asked. However, pool areas very messy from a full day of swimmers. The place was recommended by family but I don’t think we’ll book there again. Maybe the tower suites tell a different story.
Haley
Didn’t use the pool, was too small for more than a few people.
Staff were friendly but not helpful
Staff were friendly but not helpful
Renato
Staff are amazing at Sandman Hotel West Edmonton. Rooms and beds need upgrading.
Ben
A bit rough but it was an okay stay
Pauline
it was a great stay
Chris
Always a great stay and sandman Edmonton. Our go to spot everytime we’re in town.
Mark
The 24 hour Denny’s restaurant made some people choose this hotel and this made it very busy with people coming and going. I had hoped for a more sedate stay.
Grace
Comfy bed
Very clean
Enjoyed the balcony
Friendly workers
Very clean
Enjoyed the balcony
Friendly workers
Cindy
I had a good sleep on the firm/ clean bed.
The room was clean and quiet (for being near the pool).
The air conditioning worked perfectly.
The room was clean and quiet (for being near the pool).
The air conditioning worked perfectly.
Willie
I enjoyed the food and service at Denny’s.
Geraldine
Won’t be staying there again. There were people outside my room being extremely loud all night long for two nights. I had to keep calling security. Bed and pillows were hard. I was very disappointed in my stay.
Brittany
Staff was so kind and helpful upon check in. I was there for a staycation and they made everything easy and effortless. We had a room on the bottom floor that walked out into the veranda. Such a unique experience. Even better, the workout room was there as well, so it made for a lovely way to wake up and get work done.
Karrie
Horrible experience, rooms are moldy and not clean.
Yvonne
I did not love our stay at the Sandman, wouldn’t stay there again. I didn’t find it overly clean or well maintained especially for the price.
Nathan
Massive leak cause the fire alarm to go off at 11pm. Pull out bed sheets weren't changed, covered in crumbs. Hallways were dirty from when we arrived until we left. Staff was amazing, facilities were poor.
Erin
Great room! And service
Marilyn
Truly amazing and very friendly staff, had one issue and was taken care of in no time . Awesome service
Kevin
Was o
Margaret
The front staff were amazing. Tysm
Charlene
Nothing
Jodie
We like the Sandman Hotels, the front desk girl was awesome, we had emailed about an early check in, but no one responded, when we arrived she got us into a room with no problem, it made our day !
Lenz
room is not well cleaned, AC is not working properly
Joshua
We really enjoyed our stay. The pool was great and the staff were very friendly and helpful
Latoya
This was a fantastic hotel all around
Kathleen
Clean room but very odd having to take stairs down into the 1st floor. If we wanted to use a rolling cart, we had to go directly past the pool and hope no one splashed our stuff or it fall off. Very odd set up. Staff wasn't personable. Overall it was fine, just odd
Kevin
We stayed here for 2 separate nights on our trip to Jasper AB.
They had a flood on the main floor the weekend before we showed up (no fault of the hotel) but they put us in a room on the main floor. The hall carpets were wet, fans were going all night and it smelled like damp, moldy, stale air.
Our bathroom shower on the first night had cracks all along the caulking and you could visibly see black mold.
The last night we stayed, we asked for a room not in the first floor, we got a 2nd floor room. Our AC unit was not working, they sent a tech to look at it, he said it was just because it was 30c outside and that’s why it wasn’t working properly. After I complained a second time because we were sweating watching tv, they sent another tech and he ended up replacing the whole a/c unit.
I can live with the wet mess and such, again, no fault if the hotel, but also feel we shouldn’t pay full price for not full service or use of the property.
Probably would not stay at this location again.
They had a flood on the main floor the weekend before we showed up (no fault of the hotel) but they put us in a room on the main floor. The hall carpets were wet, fans were going all night and it smelled like damp, moldy, stale air.
Our bathroom shower on the first night had cracks all along the caulking and you could visibly see black mold.
The last night we stayed, we asked for a room not in the first floor, we got a 2nd floor room. Our AC unit was not working, they sent a tech to look at it, he said it was just because it was 30c outside and that’s why it wasn’t working properly. After I complained a second time because we were sweating watching tv, they sent another tech and he ended up replacing the whole a/c unit.
I can live with the wet mess and such, again, no fault if the hotel, but also feel we shouldn’t pay full price for not full service or use of the property.
Probably would not stay at this location again.
Nnabuife
Clean
Ronalf
Close proximity to the city and having breakfast in the building every morning a plus. No driving.
brad
Good
Leslie
The room was clean and staff was friendly. The swimming pool area was kept clean. I'll be going back again for sure.
Scott
Exceeds expectations
Frederick
Great breakfast.
Chantell
Staff os always friendly. The pool is difficult to access from the tower with children but otherwise it's a wonderful property. 5 minute drive to the West EDM mall.
William
Nice room, friendly staff, great price!
A little noisy from the pool area, and no complimentary breakfast
A little noisy from the pool area, and no complimentary breakfast
Tars
Awesome hotel
Karen
Two restaurants attached to hotel. Varied retail within walking distance. Hotel is comfortable.
Bowman
It’s okay, nothing amazing
Andrew
Quiet , clean and comfortable bed . It was an enjoyable stay in the balcony tower . Also, highly recommend Chop steakhouse and bar on location, great place to dine.
Khyati
.
Shelly
Love you all 🥹❤️🥹❤️
Jordan
Good
Robert
Staff was friendly
Launi
Mattress on bed needed to be replaced.
Samantha
The staff wasn’t very friendly and the fridge and air conditioning was leaking water. The room was very hot and humid.
Curtis
Kids enjoyed the pool.
Having both a breakfast restaurant and a good steak restaurant in the hotel were a great asset. Not having to go outside was great as weather wasn't the best.
Having both a breakfast restaurant and a good steak restaurant in the hotel were a great asset. Not having to go outside was great as weather wasn't the best.
Taylor
Elevator wasn’t working.
Pool area was very dirty
Pool area was very dirty
Chad
Great hotel for the value on the West side
Pros:
Big hotel with a great pool area as well as a Dennys attached.
Comfortable beds and modern room
Staff was very helpful and friendly...Maria was a a gem at checkout
Walkable to food and shopping including WEM a short Uber away
Cons:
Hotel exterior and hallway carpets are showing their age.
This is basically 2 hotels in one!
Multiple entrances and front desks for the main hotel and a bridge to the tower hotel...a maze that makes Vegas hotels look normal.
Pros:
Big hotel with a great pool area as well as a Dennys attached.
Comfortable beds and modern room
Staff was very helpful and friendly...Maria was a a gem at checkout
Walkable to food and shopping including WEM a short Uber away
Cons:
Hotel exterior and hallway carpets are showing their age.
This is basically 2 hotels in one!
Multiple entrances and front desks for the main hotel and a bridge to the tower hotel...a maze that makes Vegas hotels look normal.
Kyle
Nice view. Clean bathroom. Comfortable
Kathy
Little outdated and also smelly of cigarette smoke
Kirsten
Convenient location for what we needed it for.
Jessie
Staff were awesome . Room was ok alittle worn . But comfy bed
Robert
Vending machines weren't working. The Denys restaurant food was poor. No continental breakfast. Staff was really good and efficient, room was clean and the bed was comfortable.
Daniel
It was clean
Jason
We stayed for one night, and the hotel exterior was extremely dirty. Our room smelled like smoke and the hotel would not provide a discount. The hotel also has an odd smell throughout
cole
the front desk staff was rude and no help at all, and i didn’t even get my money back from them when they told us that we were unable to stay in their hotel.
Linda
Li
Kaila
Room was decent, staff was friendly, hot tub was not working it was out of order due to Maintenance, I would maybe give a few months notice if things like this were going to be down. Other than that our stay was good.
Kiana
I love this hotel, it’s so clean and it’s now my #1 hotel I will come to every time I am in the city.
Victor
The pictures for the suite we booked did not match the room we were assigned. We were offered an upgrade on our last night of our four night stay. We declined. The hot tub was not working, it was down for maintenance but it looked like it had been that way for a few months. The rooms were clean the hotel is located close to the attractions we were interested in. The night clerk was very helpful.
Jocelyn
Amazing stay
Roland
Clean rooms, amazing staff, great place to stay
Serena
Always stay in the tower. Love it there especially because of the belconies
Yemane
Will be great if the hotel provides breakfast with the service
Betty
All around nice stay.
Julie
Hot tub down, bathroom sink did not drain well at all and toilet once flushed did not refill as the plunger was stuck. Will not stay here again. Not worth the money.
Barb
I think a bit more effort could be put into the cleaning. A upgrade in furniture would also be a good thing, and the removal of the carpets.
Daniel
My biggest complaint here was the pillows. They are extremely thick, to the point I couldn't use them. I had to fold up the extra blanket in the closet and use that. They also said they didnt have any different ones, however they were apologetic.
Hotel layout is a bit confusing, but fine once you get used to it.
Pool is awkward. Our room didn't look out over it, it actually looked directly at the balcony of someone else's room who looked over it, which is a strange choice.
The pool also doesn't seem to have much to entertain kids but maybe that's normal.
I don't think I'd stay here again, but it's this particular sandman, not the chain itself. I've stayed at others with no issues, but this one wasn't for us.
Hotel layout is a bit confusing, but fine once you get used to it.
Pool is awkward. Our room didn't look out over it, it actually looked directly at the balcony of someone else's room who looked over it, which is a strange choice.
The pool also doesn't seem to have much to entertain kids but maybe that's normal.
I don't think I'd stay here again, but it's this particular sandman, not the chain itself. I've stayed at others with no issues, but this one wasn't for us.
Mike
Location and dining
Marcherie
Staffs are helpful.
Zahir Ahmed
no elevator to 3rd floor , you have to carry your stuff, so disappointing
Marcherie
The room we had was dusty.
Tori-lee
Great place to stay.
William
All good. Very normal room and amenities.
Verified traveler
No comment it was a regular room
Jenna
Hot tub was down so they put us in a room with a big tub. It was great
Margaret
Clean hotel - nice staff , Denny’s and chop was convenient. Pool area was nice I didn’t use it Beacuse it was very busy but and the hot tub is closed but overall I’d stay again . The upkeep and cleanliness alone was nice
Krista
Great place to stay and great location
Eleanor
Because I stayed for 8 days, the lady asked if I wanted to have the room cleaned every second day which I agreed to so there was no need to put the maid service sign up as it was documented for this. They didn’t come to clean so on the 4 th day, I requested clean towels, etc and toilet paper until they can clean my room at 1:00. They brought them but forgot the toilet paper. When we got back to the room, it wasn’t cleaned. The next morning, we were out of toilet paper. I called the front desk and they eventually brought us some. Again they didn’t clean our room. It was not done for the entire 8 days. I’ve always had excellent service at this hotel in the past and that is the reason I always stay at the tower in this location
Chris
One of the older sandmans but ine of my favourites to stay at
Dylan
Pool was good room was clean close to amenities and also relatively close to West ed
bonnie
Great location. Close to all basic food and shopping requirements. Clean place and large size rooms. Only issue is outdated aircon which is not cold enough during hot days.
Francine
Very clean and spacious. I stayed in a Tower room suite. Everything you need for a short or longer stay. It was nice to have a balcony to enjoy some nice evening air. Great for business travellers as well. Conveniently located desk with usb ports and power easily accessible for your laptop. Very comfortable bed. 2 restaurants on site, Denny’s and Chop Steak house which is delicious. Room service available only from Denny’s even though website gives you an option to view their room service menu for Chop. They will do takeout however. You can’t hear any outside noise when the windows are closed. I do keep the fan on for sleeping.
Courtney
Room was clean and comfortable. The pillows are amazing, and I get why they sell them.
They were able to accommodate my dog very easily.
They were able to accommodate my dog very easily.
brent
Great location to get to west Edmonton mall.
DHRUV
The room was professionally cleaned. I like the ambiance and it was very cool place to have stay
Debra
Hot tub was not working, the address is easy to mis read as there is no breakfast offered. But at Dennys. Bed is soft but lumpy and the pillows felt like they were stuffed with socks. Not a restful sleep. Prior to that kids screaming in the pool.
Kelly
There is one lady at the front desk that is wonderful and extremely helpful. All the other staff are great and the tower with balconies is the best. I only go here for when i need to stay in edmonton
Maila
Service as usual is excellent!! Just keep an eye for the amenities that is needed to maintain. Toilet bowl flush is not working well.
Hillary
For the price it would have been nice to get some sort of discount on breakfast. The rooms are fine but smell a musty. The place wasn’t bad- good if you’re just there to sleep.
Timothy
Great staff
Robert
Like the room for rest and work
Good coffee
Great location for our business trip
Room clean and great condition
Good coffee
Great location for our business trip
Room clean and great condition
Carolyn
Room was clean.
Harmandeep
Room was very clean and all staff was very helpful
Michael
Terrible shower, rainfall shower head was mounted on the wall and barely sprayed, so had to hug the wall to get water on my body, but other then that it was a good stay.
Location & surroundings
Sandman Edmonton West
17635 Stony Plain Rd Nw, Edmonton, Canada
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Sandman Edmonton West
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