Name: Holiday Inn Express and Suites West Edmonton-Mall
Address: 18520 100 Ave Nw Bldg 2, Edmonton, T5S 0C2, CA

10/10

Exceptional

21 Jul 2026

Brian

Great breakfast!! Beds were comfortable and room was nice and cool...couldnt tell it was 30+ outside!! Oddly enough were so busy outside around Edmonton we didnt use the pool...I know no HOT TUB this trip lol Underground parking came in handy as there was a flooding storm that came through our 1st night so SUV didnt get hail dinged!! Had a room with 2 queen and a sofa bed...lots of room for us and the kids!!

Friends_and_family Family

2/10

Poor

21 Jul 2026

Himanshu

Not satisfactory

Family

10/10

Exceptional

19 Jul 2026

Leslie

Best complimentary breakfast options!

Family_with_children

10/10

Exceptional

18 Jul 2026

Stéphane

Très bien et grande chambre

Family

10/10

Exceptional

18 Jul 2026

rogin

Overall it was nice.

Family_with_children

10/10

Exceptional

18 Jul 2026

Brianna

Clean room, good breakfast, nice pool area and game room

Family_with_children

6/10

Pleasant

17 Jul 2026

Judith

We stayed for two nights. Our Room was not properly made up after the first night and coffee etc. was not replaced. We received coffee after requesting it from the front desk.

Partner

10/10

Exceptional

17 Jul 2026

Peter

Excellent all around, staff was super nice.

Family_with_children

10/10

Exceptional

16 Jul 2026

Magesh

Clean rooms and helpful staff. Underground parking was convenient.

Family_with_children

10/10

Exceptional

14 Jul 2026

arvin

Close to west edmonton mall. Staff are friendly

Family_with_children

10/10

Exceptional

12 Jul 2026

Jeff

This is my go to hire in Edmonton, have never had issues, would recommend it.

Self

8/10

Excellent

12 Jul 2026

Caroline

Internet was not great. Parking lot was pretty small considering it’s shared with another hotel.

Family

10/10

Exceptional

12 Jul 2026

John

We enjoyed our stay

Partner

10/10

Exceptional

11 Jul 2026

Charlene

The room was clean and spacious. Every staff member we met were pleasant and kind. Always seemed to greet you with a smile on their face
..

Partner

10/10

Exceptional

11 Jul 2026

Tarilyn

The breakfast was pretty standard, but the rooms were clean and had great storage!

Family_with_children

4/10

Poor

09 Jul 2026

Muhammad

There was consideration give to the people from different ethnic backgrounds.

The egg omelet was there by default that everyone can eat pork. I had a horrible experience. It looked like there is only spinach and red chillies in it. It was in fact pork.

Should be give consideration to others too.

Family_with_children

10/10

Exceptional

09 Jul 2026

Christine

It was a good experience, anything we needed the staff were quick to provide whatever it was with a smile on their face. They’re were all really friendly :)

10/10

Exceptional

06 Jul 2026

Cassandra

The breakfast was the best we have ever had! We were there for 4 mornings and there was good variety every morning. The pool area was nice and clean. The rooms were clean and the beds were comfortable. The ac unit wasn't too loud. Had some noise from the people above us only when they were jumping or running but regular footsteps weren't heard. We mentioned it to the front desk staff and they dealt with it immediately. We also asked for an extra blanket and they brought it right away.

10/10

Exceptional

05 Jul 2026

Angela

Room was clean and comfortable. Staff was always helpful and accommodating. Breakfast was fresh and delicious. Pool was fun and workout room was clean. Plenty of parking. Great accommodation all around. Would stay here again.

Family

8/10

Excellent

04 Jul 2026

Waqas

It was good.

Family_with_children

10/10

Exceptional

04 Jul 2026

Hank

Everything about our 1 night stay was great except for cold eggs at breakfast.

Partner

10/10

Exceptional

03 Jul 2026

Raff

All of it

10/10

Exceptional

03 Jul 2026

Tanya

We had a great experience - friendly staff, super clean, and good breakfast.

Friends_and_family Family

6/10

Pleasant

01 Jul 2026

Darcy

There was nowhere to have meals or go have a drink . I have stayed in many Holiday inns before and have always enjoyed my stay ,but this location was a total disappointment. As it was my birthday I was hoping for a better experience.

Self

10/10

Exceptional

01 Jul 2026

Stacey

Friendly & helpful staff, clean room & comfortable beds & pillows! Delicious breakfast & parking onsite!

Family_with_children

8/10

Excellent

29 Jun 2026

Ryan

Staff were helpful and friendly, bit of an odd setup for access but by no means difficult. AC in my particular room was crazy loud on start up so had to turn it off to get some sleep. Decent place to stay.

Self

2/10

Poor

28 Jun 2026

Melissa

There was kids on the 3rd floor that were not in their rooms and being loud, slamming doors and making a ruckus in the hallway later in the evening.
There was also a dirty towel shoved in the cupboard beside the blow drier in the bathroom. When I brought this up to front desk staff upon checkout, all that was said that they would speak to the cleaning staff.

Self

8/10

Excellent

28 Jun 2026

Darrell

No restaurant or lounge in hotel was a downside especially considering the rainy weather.

Partner

8/10

Excellent

28 Jun 2026

Alexander

I've been staying here ever since it opened, and it's getting a bit worn. Elevator card scanner was particularly bad this time. Nothing in the room was bad, just worn, and I still think this is the best of the cluster of hotels in this area. Nice that they've switched to proper plates and cutlery to cut down on waste.

Self

10/10

Exceptional

26 Jun 2026

Tracey

Really clean and well kept hotel,
Good location and breakfast is great

Friends

10/10

Exceptional

26 Jun 2026

Stacey

Very friendly, helpful & polite staff. Very spacious room, clean & comfortable beds. Plenty of parking onsite outside & underground parking. Pool, hot tub, gym, games room, Guests laundry onsite. Breakfast was delicious both hot & cold selection of food.

Family_with_children

10/10

Exceptional

24 Jun 2026

June

Loved the breakfast especially the homemade biscuits.

Family_with_children

10/10

Exceptional

22 Jun 2026

Elleneil Archie

Very cleaned room
Friendly Staff
Good Job!

Family_with_children

10/10

Exceptional

21 Jun 2026

Ashley

It was nice but the service wasn’t that great house keeping didn’t really make the bed as needed but otherwise good time was spent

Partner

10/10

Exceptional

21 Jun 2026

Matthew

It was good

Partner

10/10

Exceptional

21 Jun 2026

Donna

We were very happy with the room and the staff at this hotel. Beds were comfortable, rooms were in good repair with comfortable furniture, bathrooms had good water pressure and plenty of towels and shampoo/conditioner/body wash/ soap/lotion for 2 people. Staff were exceptionally pleasant. Breakfast was good with glass dishes and metal cutlery, a very nice touch. We had no issues and did not use any additional amenities, therefore cannot comment on those features. Also great location for shopping and restaurants! We will definitely stay here again.

Partner

10/10

Exceptional

21 Jun 2026

Folashade

Room was clean and spacious. Didn't like the fact that the ac kept turning itself on and off. Disrupted one's sleep. Otherwise, good hotel. Breakfast was great.

Family_with_children

10/10

Exceptional

21 Jun 2026

Juana Maria

Good service and nice and clean bedroom.

Family_with_children

10/10

Exceptional

21 Jun 2026

Marte

Clean room

Partner

8/10

Excellent

20 Jun 2026

Patricia

Good location for the WEM. Enjoyed our stay.

Family_with_children

8/10

Excellent

18 Jun 2026

Daps

The rooms were clean and the breakfast was decent. Long breakfast queues depending on the time and season you book.

Business Self

10/10

Exceptional

18 Jun 2026

Debra

We stayed 2 nights, our room was clean and spacious. What sets this hotel above others is the staff, they were fabulous. I received test messages throughout our day just checking in to see how are stay was going and if we needed anything. I did put in a request for a couple items that were delivered promptly, this was so appreciated. The staff working in the breakfast bar were so helpful and kept the food stocked and area was spotless, very nice comfortable seating. Would definitely stay here again!

Partner

10/10

Exceptional

17 Jun 2026

Isadore

Nice and comfortable stay. It's very quiet, so you actually get the rest you need, and the beds are super comfy with a lot of space in the room.

Family_with_children

10/10

Exceptional

17 Jun 2026

Thomas

Overall a good experience

10/10

Exceptional

13 Jun 2026

David

Clean room

Partner

10/10

Exceptional

12 Jun 2026

Josephine

There are molds in the bathtub area

Friends_and_family Family

10/10

Exceptional

12 Jun 2026

Marla

👍

8/10

Excellent

11 Jun 2026

John and angila

We arrived and ask if possible could we check in early, the lady at the desk was not great with customer service. Without saying anything to us she called someone and then I hung, nothing, I ask was it possible to check in early? She responded no and check in is not until 3 Angila. I found this comment was unnecessary.
This was the only issue we had and we did not contact front desk for anything else including checking out.

Partner

10/10

Exceptional

07 Jun 2026

Mark

The staff were very amenable and accommodating of our requests.

10/10

Exceptional

07 Jun 2026

Brock

Great stay, well organized.

Family_with_children

10/10

Exceptional

31 May 2026

Younyi

Good evening.

6/10

Pleasant

29 May 2026

Alex

The hotel is relatively new and looks nice and clean. The air conditioner in our first room didn’t work, but the hotel wouldn’t change our room until the repair tech couldn’t fix it, approximately an hour after we checked in. Kinda ridiculous! Anyway, everything else was fine.

10/10

Exceptional

29 May 2026

Owen

Great location and I love the underground parking

Family_with_children

10/10

Exceptional

25 May 2026

Keilah

It was a very nice hotel, very nice staff, clean environment.

Friends

10/10

Exceptional

25 May 2026

Scott

Always a good stay, and friendly staff.

Self

4/10

Poor

19 May 2026

Gena

Staff own the elevators. Plan to wait 3-4 elevators to get down or up. Used to

10/10

Exceptional

18 May 2026

Patricia

Room was clean, a bit small for a family room but we made it work! Kids loved the pool me and my husband enjoyed the hot tub. Breakfast was good. Staff were very friendly and helpful.

Family_with_children

10/10

Exceptional

18 May 2026

Randy

Awesome stay. Breakfast was amazing. We're coming back soon.

Family_with_children

10/10

Exceptional

16 May 2026

Douglas

.

Partner

10/10

Exceptional

15 May 2026

NETIWE

Yes

Family_with_children

10/10

Exceptional

11 May 2026

Jednor

It was a nice and clean room. Hot tub beside the pool was great and even the games room and gym was perfect. Breakfast was awesome and staff were so helpful during out stay.

Family_with_children

2/10

Poor

08 May 2026

Jessica

U

Partner

10/10

Exceptional

06 May 2026

Tabitha

Rooms were comfortable, staff was friendly and helpful, we had secure underground parking. The breakfast was great!

Family_with_children

10/10

Exceptional

04 May 2026

Kelly

We stay for 2 days we had some issues at nighttime with some people above us but the staff was very good when I called down to tell them the people upstairs were stomping around for quite some time, from like nine o'clock until eleven thirty at night.They were very good at sending somebody up to take care of the problem.So I am happy with that. I would say that the breakfast was not to my liking, not everybody likes omelets. They like scrambled eggs.Maybe instead, they had pork sausage, which wasn't my favorite.No bacon, the only thing that I would say was cool about it was the pancakes

Family_with_children

4/10

Poor

03 May 2026

Clayton

The door latch locked me out when door closed and took 20 mins for someone to come and open. Also called for towels and had to call twice but property is clean

Friends_and_family Family

8/10

Excellent

26 Apr 2026

Steven

K

8/10

Excellent

24 Apr 2026

Yvonne

Clean rooms, great staff

Family_with_children

10/10

Exceptional

23 Apr 2026

Haengsoo

Excellent place and service.

6/10

Pleasant

21 Apr 2026

Joanne

The breakfast was poor.

Partner

8/10

Excellent

20 Apr 2026

Kim

Great pool and hot tub. Clean room the only issue is the fact you can not pay the deposit with a debit card

Friends_and_family Family

10/10

Exceptional

20 Apr 2026

Kaila

Our room was clean and spacious. The breakfast had a ton of variety and tasted great. Free parking. My kid got sick and the staff were FANTASTIC about anything we needed. The pull out bed had seen better days and one elevator was out of order twice during our stay. But we will be back. They even allowed us to claim our choice passes to WEM before we checked in.

Family_with_children

10/10

Exceptional

15 Apr 2026

Carrie

Hotel was clean and staff was friendly and helpful. The breakfast was fresh and had good options. Had everything we needed.

Family_with_children

10/10

Exceptional

14 Apr 2026

Bailey

Everything was great. Breakfast was crowded but the food was good.

10/10

Exceptional

13 Apr 2026

Shelby

nothing wrong clean and nice with helpful staff

Business Family_with_children

8/10

Excellent

10 Apr 2026

Christopher

Room was very clean upon arrival. Fantastic breakfast. Fresh made.

Family_with_children

10/10

Exceptional

10 Apr 2026

Matthew

Great

Partner

10/10

Exceptional

06 Apr 2026

Alisha

Friendly staff, clean, great location and quiet. I had the jacuzzi suite and loved it!

Self

10/10

Exceptional

06 Apr 2026

Amie

Check in was fast and easy. The complimentary underground parking was nice to have. The room was clean and spacious with ample plug-ins for charging devices. Extra touches like Dove shampoo, body wash and lotion were provided in the washroom along with ‘vanity packs’ with cotton swabs and nail file were appreciated.

Self

6/10

Pleasant

04 Apr 2026

Mike

Wish there was the other options for breakfast like they didn't have any hash browns or like hash brown Patty things or waffles pancakes were horrible. Tastes like a box of batter from the machine. Overall it wasn't horrible. I didn't starve. Just wish it was different. Hot tub was fantastic and our rooms were great and the staff were great. Overall I would definitely be back

Family_with_children

6/10

Pleasant

01 Apr 2026

Dany

Good location, good breakfast, room was clean, comfy beds and pillows. Unfortunately the hotel is noisy, noise from above rooms and from corridor are very audible.

Family

10/10

Exceptional

30 Mar 2026

Chauntelle

.

10/10

Exceptional

30 Mar 2026

Lisa

Room was clean n staff were very friendly and helpful

Family_with_children

10/10

Exceptional

28 Mar 2026

Brenda

The room was clean and the beds were very comfortable. The bathroom felt clean and modern.

Friends_and_family Family

10/10

Exceptional

25 Mar 2026

Ryan

Excellent selection for breakfast of both hot and cold food, clean rooms, great pool and hottub and attentive staff. Would 100% stay again!

Friends_and_family Family

10/10

Exceptional

21 Mar 2026

Donna

Great facility, great breakfast.

10/10

Exceptional

20 Mar 2026

Tracy

Lovely hotel, cinnamon rolls were delicious

Family_with_children

10/10

Exceptional

20 Mar 2026

Allan

The area is very clean, easy parking, also have an underground parking. Breakfast that is included are great. Really enjoyed the atmosphere. Staff were great.

Family_with_children

6/10

Pleasant

19 Mar 2026

Jennifer

This hotel is in a good location. Our room was clean. Breakfast was pretty good and at sometimes very busy. We used the sofa bed during our stay and called the front desk in the evening to get extra blankets as the provisions in the room for the sofa bed were very minimal. The employee at the front desk informed me that they were very busy and she would check with the housekeeping staff to see if they could get me some blankets. The housekeeping staff said they were busy doing something but that they would try. After waiting about 30 minutes, I called the front desk again and she explained to me that they were very busy, but that someone hopefully would be on their way, we were ready to go to sleep, so we did. As far as I know, nobody ever brought us any blankets. I had offered to come up to the front desk to get blankets, but apparently the laundry facility is not convenient for the front desk staff to visit. It seems the staff here are overburdened. In my opinion, when you stay at a hotel, there should already be an extra blanket in the bedroom, or it should be readily available upon request.

10/10

Exceptional

16 Mar 2026

Delaila

Yes

Family_with_children

8/10

Excellent

16 Mar 2026

Jessica

Was satisfied with the hotel, however, we had a bad encounter with a shady man creeping on my children as they grabbed stuff from our vehicle and then the same man was trying to get into our vehicle in the outdoor parking lot

Family_with_children

10/10

Exceptional

12 Mar 2026

soheyl

Clean room

6/10

Pleasant

09 Mar 2026

Trevor

Internet and key cards were poor condition. Lack of parking. Staff is very friendly and very clean halls and room

Self

4/10

Poor

08 Mar 2026

Krystal

The reason we stayed at the hotel was to use the pool for my children. Unfortunately when we checked in. The pool wasn’t working and the staff asked us to use the next door hotel pool. We didn’t want to do that. It meant going outside and walking outside with wet hair. Unfortunately not a good idea with it being winter.

That’s the only downside of staying at the pool. We travelled 2 hours away for a mini gateway. Was pretty disappointing not having a pool.

10/10

Exceptional

03 Mar 2026

Jenna

The hotel is a great location for the west end area. Very close to west Ed and other attractions. Good parking at the hotel. Staff was friendly and helpful. Rooms were updated and very clean, bathrooms are large and showers are nice. Beds and pillows were very comfortable. The hotel was nice and quiet. We’re able to enjoy the pool and small game room. Breakfast was good and options for everyone. Good hotel for a family.

10/10

Exceptional

02 Mar 2026

Janice

Clean large room with a comfortable bed. We upgraded to the separate tub and shower room and were not disappointed! The staff was very friendly, especially the front desk lady! Breakfast was large and delicious, with fresh coffee ready before breakfast. I would say the only thing missing is an airport shuttle, other than that an excellent stay💕

Family

8/10

Excellent

01 Mar 2026

Sheryl

Relaxing stay!

Family_with_children

10/10

Exceptional

28 Feb 2026

halmelton

Clean room, friendly staff. Warm breakfast