Name: Quality Inn West Edmonton
Address: Stony Plain Road, 17803, Edmonton, T5S 1B4, CA

2/10

Poor

04 Aug 2026

CARRIE

The hotel was clean enought however I had to cancel out 3 days because their internet is NOT secure and wouldn't keep up with my amazon connect. They then proceeded to charge me quadrouple what I was quoted on expedia. This was a lesson for me to pay up front instead of at the property. Also, bed spreads are black not super great for cleanliness.

6/10

Pleasant

03 Aug 2026

Harman

worth it

10/10

Exceptional

03 Aug 2026

Sheldon

Awesome

8/10

Excellent

02 Aug 2026

JEFF

Found that the tv didn’t work well and the coffee was not very good. Some of the breakfast was cold and wait to get new was long

10/10

Exceptional

02 Aug 2026

Josephine

Clean room
Staff were very friendly and accommodating
The breakfast is absolutely delicious

8/10

Excellent

02 Aug 2026

Grant

The room was clean and quiet.

10/10

Exceptional

02 Aug 2026

Rosa

Clean and friendly

10/10

Exceptional

31 Jul 2026

Andrea

I always stay at the Quality Inn. Great location and stay.

10/10

Exceptional

31 Jul 2026

Claudia

The workers were amazing. The breakfast was very good, the best continental I have had in a while. The room was a basic hotel room but everything we needed! Price was awesome. Lots of great restaurants near by. 5 minute drive to WEM. I would stay here again

6/10

Pleasant

31 Jul 2026

Shivaji

No microwave in rooms are really a pain while staying. The staffs were not always well approachable and do not make you feel comfortable asking them questions or support. The lobby and the rooms had very distinct smell that I can't tell they are maintaining it well or not. Breakfasts were good though.

10/10

Exceptional

30 Jul 2026

Jerico

Clean room and good choices for breakfast

6/10

Pleasant

29 Jul 2026

WALTER J

Breakfast was good,rooms were okay.No cleaning services were provided even after we requested.

10/10

Exceptional

29 Jul 2026

Jose

Great location to stay near the West Edmonton Mall.

8/10

Excellent

27 Jul 2026

Marc

Decent hotel, convenient location. Many restaurants close by. Great for a 1 day layoff on a long trip

4/10

Poor

27 Jul 2026

Joannalyn

Door has defect.It is hard to close and lock.Found tiny bugs on washroom floor.hairs on the bath mat.

8/10

Excellent

26 Jul 2026

Reza

It was nice to go but keep in mind that the hotel is old so you shouldn't expect it to be perfect

10/10

Exceptional

26 Jul 2026

Hayley

It was a good stay

6/10

Pleasant

25 Jul 2026

Jessica

We stayed a total of 4 nights and our room was not cleaned once. We had to go get more towels and even asked when our room would be cleaned and they said every 3 nights. This arrangement isn’t what I would call “Quality”.

4/10

Poor

24 Jul 2026

Tanjot

The rooms were not clean at all, dirty sheets which we had to ask to get changed and when we did ask they were making a fave trying to tell us that they can’t change it for some reason, and even after changing it, the new one was also dirty. Everything is so dusty and old the covers barely fit on the mattress, and the AC was only going on one level and we couldn’t change it as the button was broken, so we basically froze ourselves all night. The breakfast was also not good, the sausage patty that me AND my friend each got were both raw, cereal was stale, the yogurt fridge wasn’t even working so it was warm, watery yogurt. The lobby always smells like alcohol and overall the neighborhood doesn’t seem safe at all.

6/10

Pleasant

24 Jul 2026

Kuljit

Room was very far especially when you have kids .
Breakfast wasn’t that good.

10/10

Exceptional

23 Jul 2026

Warren

Great stay

10/10

Exceptional

23 Jul 2026

Tracey

Friendly helpful staff and really clean rooms I will definitely stay there again

4/10

Poor

22 Jul 2026

Teresa

The bed skirts had stains and a dirty hair clump stuck to it.
Door got jammed constantly and only one key card worked sometimes

10/10

Exceptional

22 Jul 2026

April

Accommodating

Self

4/10

Poor

21 Jul 2026

yvonne

Run down.

Partner

10/10

Exceptional

20 Jul 2026

Nicole

The hotel is clean, plenty of parking, the beds are comfy and the staff is friendly and helpful.

Friends_and_family Friends

8/10

Excellent

18 Jul 2026

Jerry

Room was clean, breakfast was very good. Some construction had doorways blocked

Partner

10/10

Exceptional

17 Jul 2026

Dino

Overall the hotel lobby, hallways, rooms, and dining area were clean & well maintained. All staff were very friendly. Breakfast was great both days we stayed and the menu changes daily. Wi-Fi was strong throughout the facility. Beds were comfortable. Housekeeping refreshed our room without us asking, even though there are signs that you must request housekeeping.
Of the 5 different hotels we stayed at on our week-long family trip, this was by far the favourite.

Family_with_children

10/10

Exceptional

16 Jul 2026

jennifer

Comfy bed!

Partner

8/10

Excellent

14 Jul 2026

Kimberley

Very clean room and friendly staff.

8/10

Excellent

12 Jul 2026

Robert

Good room, with a great location in West Edmonton.

Self

10/10

Exceptional

11 Jul 2026

Kuldip

Breakfast was really good and breakfast lady very helpful

Business

8/10

Excellent

08 Jul 2026

Chohee

Good breakfast, clean building

8/10

Excellent

07 Jul 2026

Robert

Check in was quick and efficient. The room was clean. The bathroom was clean. Breakfast looked good and the menu changes each day for 3 days. We would stay again. Location was good and lots of parking.

Friends_and_family Friends

10/10

Exceptional

06 Jul 2026

Barry

A great place to stay for a few days while in Edmonton. A good free breakfast and a decent room.

Family

10/10

Exceptional

05 Jul 2026

Tracy

Stayed just one night, bed was comfortable, room was clean and breakfast was good. Staff was friendly and helpful.

Friends_and_family Family

8/10

Excellent

05 Jul 2026

Douglas

Enjoyed our stay. A good place to stay.

Partner

10/10

Exceptional

05 Jul 2026

Jeremy

Clean room. Good free Breakfast. Will stay again

Partner

2/10

Poor

05 Jul 2026

Rylie

This place has bedbugs.
—-———
Upon arriving, our room floor was insanely sticky. We thought maybe it was excessive cleaner.. but after finding a BEDBUG infestation in our bed (several visible bugs) we deemed this hotel disgusting.
Don’t stay here- not clean at all.
Booked 5 nights, stayed for 1. Left at 1:30 am after waking up to bugs crawling in the sheets and on the blanket. Overnight desk employee was insanely rude to us when we came down about the bed bugs- even tried to tell us they were not bed bugs.
Only nice employee was the security guard who actually informed us that THIS IS NOT THE FIRST TIME THIS HAS HAPPENED.
Also a ton of people living on the mainfloor, with doors open.
Terrible.

Partner

10/10

Exceptional

04 Jul 2026

Travis

Good breakfast

Self

10/10

Exceptional

04 Jul 2026

Paul

Clean

Family

8/10

Excellent

01 Jul 2026

Christina

The hotel itself worked well for our week stay. Breakfast was consistent and yummy but there wasn’t much variety. The rooms were ok as well but could have used a more thorough cleaning. The only issue was that housekeeping never came during the entire stay. We were only told at check out after I asked why housekeeping never came in that we had to request it. We had overflowing garbage, no more towels, beds unmade and sheets not changed. Housekeeping should be automatic every other day or even every two days. I would stay here again but would be sure to request housekeeping every other day. Key cards could use an upgrade as they stop working often. Lastly, do t forget your bug spray. Lots of mosquitos in Edmonton.

Friends_and_family Family

6/10

Pleasant

29 Jun 2026

Colin

The place is clean and the rooms were okay. The breakfast buffet is pretty good and well attended to. Also noticed that the staff were very friendly and attentive. However.... be very careful about parking your car here. We unfortunately had a very expensive car part stolen from our vehicle while it was left overnight. It's obviously not the hotel's fault but better security and proper lighting could help a lot. Definitely watch where you park to avoid this kind of thing happening to you.

8/10

Excellent

29 Jun 2026

Ryan

Decent place to stay for a decent price. Room was a bit dated and not the cleanest. Breakfast was very good.

Friends_and_family Family

4/10

Poor

28 Jun 2026

Jocelyn

The aircon won't work. Its super hot.

Family_with_children

8/10

Excellent

28 Jun 2026

Dale

Very clean , pleasant room, very comfortable size, minor problems with key card, but ice overall. Nice full breakfast!!

Self

10/10

Exceptional

27 Jun 2026

Renata

Nothing to worry bout

8/10

Excellent

18 Jun 2026

Nadine

The room was clean

Partner

8/10

Excellent

15 Jun 2026

Lorelei

Room was nice; bed was comfortable. recently updated- better than the photos!

Enjoyed the breakfast! Had a waffle maker and French toast. Had to eat in the breakfast room for regulations, which is fine; you just can’t take coffee to-go
on your way out.

Staff at check-in suggested to park in the front. Saw some people loitering around the back of the hotel at night, but the overall area and parking in the front seemed secure/safe. Easy and quick check-in as well!

Partner

6/10

Pleasant

14 Jun 2026

anna louise

We arrived after a 3-hour drive, and while I was grabbing the bags, my son ran in to use the restroom. The front desk clerk refused to let him, stating it was for guests only, and completely ignored my son's explanation that we were staying there. As a result, my son had an accident, and I was stuck doing laundry in the middle of the night. Thanks for that! The only saving grace was that the room itself was clean, but the front desk service was incredibly disappointing.

Family_with_children

8/10

Excellent

14 Jun 2026

Tim

Easy access to everything. Lots of parking.
Clean room.

Partner

8/10

Excellent

12 Jun 2026

Merlinda

Breakfast was very organized and clean.

Family

6/10

Pleasant

12 Jun 2026

Mitchel

The breakfast was certainly a bonus- and was quite good for a complimentary style. The hotel is older which is fine, but hallways were extremely loud, smelled of strong white vinegar and I am unsure of why but when our toilet paper was replaced it was always wet. Hahahah, either way it was a place to lay down at the end of the day.

Partner

8/10

Excellent

11 Jun 2026

Dianne

A clean, well maintained hotel and room. The bed was very comfy.
The heat/a/c unit did not work and someone was smoking dope in the hotel which came through the ventilation system.

8/10

Excellent

11 Jun 2026

Roger

great parking great access
staff very helpful

Pet

8/10

Excellent

09 Jun 2026

David

I wish there were at least a hot tub on the property.

Family_with_children

6/10

Pleasant

08 Jun 2026

JOY

Mattresses are old and getting uncomfortable, however sheets were clean.
Toilets are extremely low
No clock anywhere in the room
Towels were getting old as well.
No microwave in room
Breakfasts were just ok
Plenty of parking

Partner

8/10

Excellent

07 Jun 2026

Jody

My room was very clean and the beds and pillows were very comfortable. This is an older hotel but all of the rooms have been renovated. The stairwells baseboards could be cleaned but to be honest most people probably prefer to use the elevator. The location was very central to West Ed.mall and everywhere I wanted to go. I would definitely stay there again.
The wifi could have been better. My room was by the stairwell so I’m not sure if I was in a bit of a dead zone but I didn’t care.
Breakfast was very crowded and not in the nicest room but nice to have.

Self

8/10

Excellent

07 Jun 2026

Lisa

Staff incredibly friendly and the breakfast was fantastic!

Family

8/10

Excellent

04 Jun 2026

Elba

No food sell late night. Vending machines only coins.

Self

8/10

Excellent

03 Jun 2026

Jason

Staff was helpful providing information we needed

Family

10/10

Exceptional

03 Jun 2026

Annie

Cleanliness is my biggest thing , next is staff and the staff is excellent

8/10

Excellent

01 Jun 2026

juan carlos vicente cumez

Good parking and staff.

Family_with_children

2/10

Poor

31 May 2026

Terri

The room was right next to the back packlot door and it was so loud every time the door opened and closed

10/10

Exceptional

29 May 2026

Rachelle

Clean, quiet and great location!

Family_with_children

10/10

Exceptional

28 May 2026

Shiming

Excellent breakfast

Family

8/10

Excellent

25 May 2026

hamid

Our room did not have a microwave, but there was one available near the reception desk. The hotel does not have a pool.
The toilet made a lot of noise and did not work properly. The rooms were clean, and the breakfast was good. However, the beds were noisy, and the air conditioning was loud enough to disturb sleep.

Family

10/10

Exceptional

24 May 2026

Shane

Non

Partner

6/10

Pleasant

23 May 2026

Andrew

When we drove up to the front door there was a drunk man passed out in the driveway at the front door. That was the first impression and made it a challenge getting my spouse to want to stay there!

Partner

10/10

Exceptional

23 May 2026

NELSON

Nice staffs. Room is clean and hot breakfast is good. Hotel close to shopping center and restaurants. Easy to connect to highway.

Family

10/10

Exceptional

23 May 2026

Jason

Clean rooms and quiet at night

Family

6/10

Pleasant

22 May 2026

Waseem

Roos were ok. Could have been better.

Family_with_children

6/10

Pleasant

22 May 2026

NERISSA

The location is

8/10

Excellent

22 May 2026

Kevin

K

10/10

Exceptional

21 May 2026

MARILYN

Everything was great except for the fact that we couldn't have any breakfast due to the fact that there was so many people eating. We checked a few times but it was always to busy to get in or sit down.

Pet

6/10

Pleasant

21 May 2026

Robin

The room was good the breakfast was very poor quality

Friends_and_family Family

6/10

Pleasant

20 May 2026

Glenn

The hotel was fine but it is definitely older, tired and not the 4.5 rating I was fooled by when booked.

6/10

Pleasant

19 May 2026

Heaven

Room didn't have AC, room was not cleaned properly ( only cleand once for the intire 5days stay, not acceptable)
Breakfast is fresh and good . Front desk staff are polite .

Partner

10/10

Exceptional

19 May 2026

Philip

We found the room to be very comfortable and clean to acceptable standards. Heat & AC worked great. Fridge was very handy to have in our room. Coffee was great too 😁.
Breakfast was awesome! Hats off to the staff accommodating the amount of people to get seated. Obviously breakfast is a big hit. Highly recommend this hotel. A little bit of updating needed with one lamp shade in our room. Still a really great place to stay again.

Pet

8/10

Excellent

19 May 2026

Michelle

Everything was good except for their wifi which we could not connect for 4 straight days

Partner

4/10

Poor

18 May 2026

isra

Night staff was not helpful at all we travelled all the way from saskatoon and called the front desk before coming to confirm they told me the damage would be $100 when we arrived they kept $250 deposit no one at the front at night was helpful

Friends_and_family Family

2/10

Poor

17 May 2026

Dmytro

Stuff on reception was terrible....

Family_with_children

4/10

Poor

17 May 2026

Jejomar

We stayed for 2 nights at Quality Inn West Edmonton. Unfortunately, our experience was disappointing. The air conditioning in our room was not cooling properly, and the airflow was not cold enough, making it uncomfortable to sleep. We also noticed moisture on the window, which we raised with the staff, but the issue was not resolved to our satisfaction.

Family_with_children

8/10

Excellent

17 May 2026

wayne

ac old breakfast was good

Partner

10/10

Exceptional

14 May 2026

Walter

It's the best all around hotel on the west end of your looking for a reasonable price and breakfast is included in the morning. We frequently travel there whenever they have room and every time it is exceptional all around.

Partner

6/10

Pleasant

11 May 2026

William

The room was clean, and the stuff was very helpful and accommodating

Family

10/10

Exceptional

10 May 2026

sarbjeet

Nice all

6/10

Pleasant

09 May 2026

James D

Place is clean and quiet. Breakfast was only passable. Ciffee and waffles were good but shortages or cold food made it less enjoyable.

Friends_and_family Family

10/10

Exceptional

09 May 2026

Yashass

Great experience. Great Staff

Partner

6/10

Pleasant

08 May 2026

Jon

The room was clean. The staff were professional, helpful, and amazing. Very communicative. The hotel was clean as well. Breakfast was great. Air conditioning was great.

WIFI was not good and kept disconnecting. This was probably the most frustrating out of all the amenities. Could use some work.

Self

8/10

Excellent

08 May 2026

Valerie

Very clean rooms, comfortable bed and good coffee maker in the room

Partner

8/10

Excellent

08 May 2026

Gary

Good place if you’re in town for a weekend trip.

8/10

Excellent

08 May 2026

Kathleen

Good breakfast. Clean room. Bathroom dated but clean.

10/10

Exceptional

07 May 2026

Jeffrey

Breakfast was good. The warm selection hit the spot.
Will definitely stay again

8/10

Excellent

05 May 2026

Israel

.

10/10

Exceptional

04 May 2026

Maddison

Staff are amazing

Partner

4/10

Poor

03 May 2026

Loreto

Room was clean but not the best condition.
We saw a mouse on the hallway, so after that, we are not gonna stay here ever again.
Breakfast was okay, I guess just average for what you are paying to stay.
Staff was very friendly and nice.

Partner

8/10

Excellent

03 May 2026

Harminder

Cleaning service not provided during the stay

Family_with_children

8/10

Excellent

03 May 2026

Alex

Check in was really quick and everything went smoothly. The room was the bare necessities, typical 99$ hotel room, but everything was comfy and clean. The shower was alright, a little claustrophobic and squishy, but the water pressure was great. Included breakfast was great, typical breakfast items and some gluten free options ( not labeled mind you but it was good regardless ). The area was good and not sketchy, close by to a Walmart and thrift stores, plus a Denny’s across the street. If you’re looking for a good hotel for cheap, book this one!

Partner

8/10

Excellent

02 May 2026

Vanessa

I didn’t like the fact the rooms were to hot

Family