Name: Travelodge By Wyndham Edmonton West
Address: 18320 Stony Plain Road, Edmonton, T5S 1A7, CA

4/10

Poor

02 Aug 2026

Faraj

The beds and pillows, in particular, were uncomfortable, and the room was cramped for four people. The bathroom amenities were also lacking for four people. Breakfast wasn't bad, but it was disorganized. The dining area should be larger to avoid overcrowding. The only positive aspect was the staff's friendliness and willingness to help guests.

4/10

Poor

02 Aug 2026

mina

The toilet was dirty and when we asked for cleaning the cleaners were not available!

2/10

Poor

02 Aug 2026

Josephine

The room smelled musty
The furniture was outdated
I couldn't stand tge smell and state of furniture

6/10

Pleasant

02 Aug 2026

jayren

Friendly staff , accommodating . Thank you

4/10

Poor

02 Aug 2026

Victor

Poor staff response to issues, I requested the room cleaned twice and all through my 3 day stay i kept hearing house keeping will be sent and they never came, I had to take out the garbage myself.

4/10

Poor

02 Aug 2026

Brad

Lumpy pillows,
Hotel hallways had a mustiness that bothered your eyes. But the room was fine. Bathroom tub was stained.

4/10

Poor

01 Aug 2026

Candace

The staff were friendly and efficient. The AC in our room was loud although it was effective at cooling the room. The coffee maker in our room was not working properly and there was no coffee available in the lobby. For the price the room was clean and the bed comfortable.

6/10

Pleasant

01 Aug 2026

Christopher leo

Its alright I guess

2/10

Poor

01 Aug 2026

Robert

The room itself was clean, however, the fixtures were in bad need of updating. The bed lamp shades were cracked by age, as was the blackout shade. We had our dogs so may have been put in a pet friendly room but did not expect the side chair to be shredded by cat scratches.

Pet

2/10

Poor

31 Jul 2026

Krishneel

Towels had holes, ac was leaking, very dirty

8/10

Excellent

31 Jul 2026

tyler

Quick overnight bed was comfortable

8/10

Excellent

31 Jul 2026

Sherra

Overall, good stay. My only complaint is that there are no smoking signs in front of the main doors and along the building and out to the parking lot and many guests were all smoking there anyways. Not once did I come or go without having to walk through smoke. I’m a double lung transplant patient and this led to some uncomfortable moments. For this reason, I won’t book here again.

4/10

Poor

31 Jul 2026

Buvan

There was a thunderstorm with strong wind and rain the time we stay on the hotel and the window & aircondition is leaking a water. We can smell as well strong odor of smooking weed on the hall way..

2/10

Poor

30 Jul 2026

Debera

They never cleaned our room, never gave us fresh towels and the never emptied the garbages we had no extra rolls of toilet paper and we ran out the morning we checked out.

6/10

Pleasant

30 Jul 2026

Leonard

Was not great. Hair in the bathtub, hair & dust & dirt on the bathroom floor. No space in the room (as in no table, only a foot between the bed & dresser); no information accessible- meaning no idea where to find ice machine, no idea what restaurants were in the area, etc. pillows flattened to absolutely nothing as soon as our heads hit them. The WORST, part, however, was the fire hazards. Only 3 outlets in the general room that we could find, + 1 in the bathroom. One outlet had a power bar as well; refrigerator, tv, cable box, lamp & keureg were all plugged into the Powerbar, and the microwave was plugged into the other part of that outlet. The air conditioner was on its own outlet, the plug had been stretched out so it didn’t fall out of the outlet, and nothing could be plugged into to the other part of the outlet without falling halfway out. The 3rd outlet had a lamp plugged in to one part, and 4 other items plugged into an extension cord that kept falling out of the outlet. Personally, I will never stay there again; however I do need to point out that the new restaurant, Niko Niko, has absolutely amazing food, and extremely friendly staff.

2/10

Poor

30 Jul 2026

Gurpreet

Full of homeless people, reeking of pot, some customers right before us got their luggage stolen and one got their car broken into, we were given keys to a room that was not cleaned so completely nasty.

4/10

Poor

30 Jul 2026

Damion

From the moment my family and I got to the parking lot we began having regrets about our booking. The parking lot had a couple homeless persons loitering. The lobby area was not inviting and the area near the elevator/close to the arcade has a foul odor. The carpet in the hallways looked old and the place just didn't feel fresh and clean. We entered the room and wanted to turn back immediately. This was, by far, the worst hotel room I have been to. The furniture was old, the bathroom fixtures, shower, roof, walls, everything is outdated and falling apart. The room had an awful smell, so we had to leave the window open whenever we were leaving. The mirror in our room almost came off the wall when the guest next door closed their door. My wife and I experienced alot of back pain over our 5 night stay, as the mattress had a sunken area wherever we laid. The hole never came out up to when we were leaving. Several nights we slept without the AC as it was really loud and is positioned directly beside one of the beds. The breakfast area is too small and was almost always crowded. The pool area was fine but just too hot. In summary, the place is dated. The hotel needs a serious makeover, almost a complete closing and repair job. I would spare nothing of the current setup. The staff we encountered were okay, but they didn't seem motivated. I would never stay at this hotel again and would nit recommend it to anyone.

6/10

Pleasant

29 Jul 2026

Devan

decent

6/10

Pleasant

29 Jul 2026

Lesley

The pool and area were disgusting. The floors around the pool, stairs to the slide were gross and slimy . The pools had rings of filth around them. I was really saddened by the state of this place. Where is the health inspector?

4/10

Poor

29 Jul 2026

JESSICA

Very dated and grungy.. in need of major renovation. Paint peeling off the walls, holes in the carpet of the room, black stains on the bedskirt. water slide needs some tlc and the jets for the hot tub were not working. Boyfriend went out for a smoke at 1:30am and there was a bunch of crack heads outside using. If you’re looking for a family hotel stay away. Breakfast was also meh. Nothing but toast and hard boiled eggs. There is no hot breakfast here. Only positive thing to say is the AC works very well.

6/10

Pleasant

29 Jul 2026

Joycil

Air conditioning is loud & that’s only my concern. Room not bad

6/10

Pleasant

29 Jul 2026

Kathleen

Good location and cheap. A little on the older side but worked for a family of 4.

2/10

Poor

28 Jul 2026

Muhammad

The rooms condition are not that great and not clean well, very old property need renovation.
Services are not even good i called for the iron for press but wait 2 hours and not get any and end up having my clothes without press.
Very slow service no one picked up the phone on front desk...
Its a lot...

6/10

Pleasant

28 Jul 2026

Gloria

Beds are well used, theres pockets you sink into, the AC did work well, the maintenance was nice and helpful, front desk always seemes like they'd rather be anywhere else so did the one day of breanfast lady we got during our multiday stay the restaurant in there Resturant Niko Niko was lovely though

6/10

Pleasant

28 Jul 2026

Chantel

Dryer looked broken. Sink tap sprayed every where. Sink barely drained. The shower water temp wasn’t consistent and may have been hookers outside.

8/10

Excellent

28 Jul 2026

Martin

Had pool and economically priced.

6/10

Pleasant

28 Jul 2026

Bijou Badibanga

Everything is was very good

4/10

Poor

28 Jul 2026

Thomas

Not a good experience

8/10

Excellent

28 Jul 2026

HAZEL

Location, friendly staff

8/10

Excellent

27 Jul 2026

Ayrianna

very helpful front desk

8/10

Excellent

27 Jul 2026

Ayrianna

hot tub was nice

2/10

Poor

26 Jul 2026

jenna

no air conditioning

10/10

Exceptional

26 Jul 2026

Susan

The only problem was the air conditioner was blowing straight at the head of the bed

6/10

Pleasant

26 Jul 2026

Maurice

Air conditioner in room was too loud

4/10

Poor

26 Jul 2026

Shyanne

Sooo… The A/C felt more like a suggestion than an appliance. We checked in at 27°C, turned it on, went out for dinner, and came back to a refreshing… 26°C. Honestly, I think the open window did most of the work…

The shower had the water pressure of someone politely spitting on you. Rinsing shampoo became a full workout with anyone that had long hair. The tub faucet also leaked from behind the fixture, which might explain the pressure or maybe it’s just that bad. Either way, it made me wonder how long water’s been sneaking back there.

There were only two usable outlets, both on a power bar, so charging devices felt like a survival game.

The carpet had a sticky personality, so I kept my shoes on and even wore socks to bed. The toilet seat looked like it had seen things and needed a quick clean before I trusted it (thank you, MVP makeup wipe). I booked a queen bed, but unless queens have downsized, we got a double.

Overall, the room was disappointing and clearly in need of some serious maintenance. I won’t be back.

Oh yeah, can’t forget about the positives of our stay. The woman who checked us in was incredibly kind and handled everything with a smile, even while being verbally abused on the phone and juggling a lineup of guests with A/C and key issues. It was over 35°C outside, and she handled it like a pro. Truly the MVP of the hotel.

10/10

Exceptional

26 Jul 2026

Bruce

Hot tub jets were broken for the week stay we had but all around good trip great staff

10/10

Exceptional

26 Jul 2026

Bruce

Hot tub jets broken pool&slide could use a upgrade but all around was a great trip

2/10

Poor

26 Jul 2026

charlene

I booked this room for a one night stay. The room was dark, dirty and dingy and very dated. some of the lights didn’t work and the room smelled of cigarettes. This was not a pleasant experience. I left immediately, went for a drive, found a new hotel in Fort Saskatchewan.

6/10

Pleasant

25 Jul 2026

Sarah

Staff was friendly

6/10

Pleasant

25 Jul 2026

Anjella

The room was somewhat clean, there was a scrunched up disposal glove in the corner of our room behind the door. I’m hoping it was from the cleaners. The room in general was just super dated and old. Both the bathtub drain and bathroom sink drain were broken. The sink drain was like permanently closed so the water drained really slow. The shower curtain was ripped. The towel holder was like falling off the wall.
The hallway also smelled of cigarette smoke.
Bed was comfy which was nice.

6/10

Pleasant

25 Jul 2026

Tyler

Mattress was concaved in, very worn out. Pillows were not pillows, super flat and no support. Zero stuffing inside making them very uncomfortable.

We maybe slept 3 hours each total. Front desk didn't really care.

4/10

Poor

25 Jul 2026

Douglas

Room had terrible odour

4/10

Poor

24 Jul 2026

Jodie

The room and lobby were clean. The room was very small with the king size bed as was the bathroom. The pool area wasn’t as clean as we’d hoped. But overall was a decent stay.

2/10

Poor

23 Jul 2026

Miranda Kathy

We didnt even stay in tje hotel!

They kicked us out and never gave me my refund!

Rcmp had to pick us up for nothing! They grabbed the wrong people

4/10

Poor

23 Jul 2026

Virna Ann

Airconditioner is so loud. Elevator was so tight. Properly is really old and needs renovation. Breakfast does not have hot serve, and crowded not much option to choose.
Room was filthy hair all over the bed and bathrool

8/10

Excellent

22 Jul 2026

Jacquie

Clean room, friendly staff, hot tub jets were not working

10/10

Exceptional

22 Jul 2026

Deryck

Good location

6/10

Pleasant

21 Jul 2026

Brandine

First day we ordered food and the fridge wasnt very cold. We told staff but someone never came to look at it.
Everytime my son used the bathroom in the pool area, he slightly got electrocuted. Told staff I don't think they believed him.
Definately got what we paid for and needs to be updated and cleaned up. Definitely some quick landlord type fixes.

Family_with_children

2/10

Poor

21 Jul 2026

Senhit

It's really terrible customer service and am not have this hotel on my next trip and will advice my friends.

Family_with_children

6/10

Pleasant

20 Jul 2026

Nicole

The check in process was easy and quick. Staff were friendly and helpful. The free breakfast was not a highlight. It was dry cereal, cold eggs, toast and bagels(toaster only toasted one side) and a waffle maker. Bacon or sausage or even hash browns would have been a good addition. The room was very small and very crowded and hard to move around to get to any of the food.

Partner

6/10

Pleasant

20 Jul 2026

AYODELE

They charge you for early check-in despite the fact that the person is a senior. Seniors over 70 also do not have credit cards and no where is it stated. They refused to check him in until a credit card was provided. And I am here wondering, if I was not with him as his daughter, would they have left him stranded?

Self

6/10

Pleasant

20 Jul 2026

harriet

Back entrance key entry not working.

Family

6/10

Pleasant

20 Jul 2026

harriet

Smelly rugs and out dated.

Family

2/10

Poor

20 Jul 2026

Michelle

We're very this appointed on our stay at this hotel.

Friends_and_family Family

6/10

Pleasant

19 Jul 2026

Kimberly

Pictures were deceiving, rooms are old and it shows. Rooms had a smell to them (urine, cigarettes & kitty litter) Staff were friendly. If you’re only crashing a night or two I’d say it’s ok for the price.

Family_with_children

10/10

Exceptional

19 Jul 2026

Klara

It was good

4/10

Poor

19 Jul 2026

Amy

Breakfast room was cluttered; too many tables set up and the food offered was limited to pickled eggs, toast, yogurt or fruit if you got there in time.
Check in staff was not friendly (though the staff the next morning was!)
Alarming amount of inebriated people hanging around the entrance, lobby and hallways (including at 8am).

Family_with_children

8/10

Excellent

19 Jul 2026

Edward

Place is decent. You have of all walks of life. Front desk staff are prompt and amazing.

Partner

4/10

Poor

19 Jul 2026

Cindy

Be careful of the price. Breakfast oatmeal, toast, juice machine was always broke, no alternative. There is no night cleaning staff, my son had an accident on toilet, no one to help, we cleaned it ourselves. Pool was good and we did use the hottub

Friends_and_family Family

2/10

Poor

19 Jul 2026

Ari

First, I will never stay here again.
When we checked in, there was a large vomit-like stain in front of the door; clearly, the hall had not been cleaned. When we got into our room, the duvet had a huge blood/mold stain on it.
Went to the front desk and asked for housekeeping to, at a minimum, change the duvet. They said they would be up right away to change it. 30 minutes later I had to go back down to the front desk and ask again; 20 minutes after that a maintenance guy came to the door with a new duvet and just handed it to us, then left.
The next day I spoke with the housekeeping manager who spent a lot of time blaming her staff and trying to explain that some staff were better than others, etc. etc.
I asked her if she would ever put a duvet in that condition on her own bed, and she was very adamant that she would not, but basically dismissed us with more talk about her staff.
The following day I asked to speak with the general manager. I found him at the front desk, and he asked me 'how I was feeling today?\" I responded, \"I'm not all that happy \" his response. YOU WEREN'T HAPPY YOUR LAST STAY, either. I had never complained about the hotel in our previous stays, and starting that way was rude and dismissive.
I asked him to review the notes that were left for him (which he said he hadn't seen) and get back to me. He never did, and later that day, when we went out for the evening, he was in the lobby and said nothing to me as I walked by but did look right at me.

Partner

6/10

Pleasant

19 Jul 2026

Stephanie

The front desk staff were lovely, but the hotel itself is very dated. Everything feels old and tired. The beds are not good, springs in places sunken in others, the pillows are cheap and worn. The slide was fun but definitely showing its age, the pool is pretty small and gets over crowded fast in the evenings. The included breakfast was basic, cereal toast and the waffles being the highlight but the breakfast room was rather sad. They converted 2 hotel rooms into what is suppose to be a breakfast room for the whole hotel so its crowded all the time.
We booked it last minute and rooms were has to find in the city at the time but we would not go back. Our room showed signs of being broken into at one point as well.

Family_with_children

4/10

Poor

18 Jul 2026

Cassidy

I definitely would NOT recommend this hotel. You can spend a little more for much better with a similar location. The hallways and outside of the building had homeless people walking around. There was a yellow jam smeared on the elevator wall for over 2 days. Breakfast has little options, with only bagels, toast, and waffles. Was not well kept on the exterior or interior. The only good thing about this place was the helpful and efficient front desk staff.

Partner

2/10

Poor

18 Jul 2026

Angela

Sketchy place. Pool was closed. Breakfast was not great

2/10

Poor

18 Jul 2026

Janine

Worst hotel experience of my life. We moved because my kid dropped a toy behind it and this is what we found

Room 545
Catheter/needles
Cigarette
Large ziploc bag of qtips
Rope bracelet
Metal medical tool
Garbage
Water bottle lid
Candy

Then we tried to switch to another room. In that room was:
Room 547
Dirty sock
Napkins
Half eaten rotted nectarine or peach
Glow stick
Water gun
More garbage
Stains size of a loonie
Clusters of dog hair and
Slimy substance on counter top

Finally at 11:30pm, with 3 kids in tow we settled on Room 118
Red drink Substance on wall and floor
Dog hair all over floor
Side of pullout couch dried substance
Burn hole on blanket on pull out couch
Burn mark on coffee table (non smoking room)
Smelled like smoke
Bathroom drain not usable
Sharp zip tie on side of pullout couch, scratched and made bleed
Fridge dirty with mold in corners
Counters dirty, caked on
Asked for a vacuum 3 times. Didn't come
Light bulb burned out.
2 long hairs 1 curly hair on towels in room.
While opening the dirty pullout couch for my child to sleep on I was cut rather deeply by the sharp end of a zip tie, and had to go ask for band aids.

Would never recommend or stay here again. But at 11pm-12am and 3 kids after a long day of medical appts and travelling there was very few options that seemed feasible

Family_with_children

8/10

Excellent

17 Jul 2026

Donovan

Overall good stay. Front desk staff could be more receptive to getting towels, blankets, etc….

Friends_and_family Family

2/10

Poor

15 Jul 2026

paramjit

The moment I opened the door, a wave of stale air and mold hit me. Instead of the clean, fresh smell I expected, the carpets smelled like they had been damp for weeks.Hoping to sleep off the travel weariness, I collapsed onto the bed, only to find the pillows were completely unsupportive. They were flat and lumpy, almost like trying to rest your head on a bag of loose potatoes. Tossing and turning, I woke up every hour with a sore neck, making a good night's rest impossible. A broken juice machine is rarely an isolated problem. Often, it indicates broader kitchen management issues. When a hotel is understaffed or poorly organized, breakfast trays—such as the ones holding boiled eggs —go un-refilled. Guests end up fighting over the few remaining fruits and bread without butter and other sauces.

Partner

2/10

Poor

14 Jul 2026

Jenna

Air conditioner was very loud. Rooms were extremely small and dated. Water slide was very old and not well maintained. 1star hotel.
Breakfast was gross

Family_with_children

2/10

Poor

14 Jul 2026

Jackie

It was called a deluxe w king bed. A very small room! Air conditioner blew directly onto the bed! A major issue became the room key system. We initially got into the room. Went out and came back in evening and neither key worked, we went to the desk and reset the keys..same result. The cards were reset AGAIN. A security guard came witrh us and one key worked. Following that every time we went to the room the keys did not work. We kept telling the desk folks that the door reader was not working so she sent for a hotel janitor/handyman. He used his key and the door opened. He stated, \"I will fix it.\" He left and never came back! Next morning the same thing happened. Byt his time I asked for the Manager who was unavailable! We finally checked out, got a refund for the time spent and found another hotel. I would give them 1 star for at least being a hotel!

Partner

2/10

Poor

14 Jul 2026

Taryn

Room was disgusting looks like hasn’t been cleaned in months. Left over garbage from last guests Moldy lamp shades , roof covered in god knows what kind of substance. Light in middle of the bed covered in gross sticky stuff. AC unit packing half way hanging out. Only that that was even remotely good was the beds were comfy. Even tough I booked 2 queens and got 2 doubles. Only thing nice there is the lobby and restaurant. Solid 1/10 experience

Family

8/10

Excellent

13 Jul 2026

Mark

the room was fine and what was expecting. what i didn't like was having to pay in cash for my stay. i didn't know i would have to do this and made it difficult as i didn't bring a large amount of cash with me. i was told basically no choice as i was staying till monday and IT would be doing some maintenance. needless to say i had to use the atm there which charges 2.75 a transaction. i had to do 3 withdrawals in this case. happy i was not and no fault of the young lady at the counter.

Self

4/10

Poor

12 Jul 2026

Sandi

Things could be better. Hopefully they read all the reviews and apply them.

Family

4/10

Poor

12 Jul 2026

Darryl

The price change when checking end and the 3day stay room only clean only one time the card for room did not work 5 times had to go to get fixed when checking out had to wait at front desk for 25 minutes for some one to service me the worker was making breakfast and was not nice person when ask ? my deposit was not given back to me because it takes five days the price was not right

Partner

6/10

Pleasant

12 Jul 2026

Byron

Dated accommodation. Deluxe room didn't feel very Deluxe. Small bathroom and low shower head. Room was clean

Self

8/10

Excellent

12 Jul 2026

Ryan

Hot tub was dirty . Pool was clean

Partner

4/10

Poor

12 Jul 2026

Kim

Great location. Friendly staff & manager, problems with ventilation throughout. The rooms dark, window too small and couldn’t open for air flow, too stuffy and humid to stay in breakfast rooms, limited breakfast.

Family_with_children

6/10

Pleasant

11 Jul 2026

melissa

Staff was incredibly kind and the location was great for me. I stayed for 9 days and had no issues with anything. It was cozy and well maintained.

Self

10/10

Exceptional

10 Jul 2026

SAMI

Friendly staff clean and quiet.

Self

6/10

Pleasant

10 Jul 2026

Samantha

Room wasnt the cleanest : giant green gob of toothpaste on white shower curtain, floor of tub dirty, hair on wall. Tags in your face on the bed. The AC unit needed work, with it on full blast the room never got cooler than 25 degrees.
The included breakfast was a little disappointing, it was a make shift room. Offered the regular toast, bagel, juice, coffee & Tea. Its not really a \"hot breakfast\" only ONE waffle per breakfast ticket.

Family_with_children

2/10

Poor

09 Jul 2026

Cassandra

This hotel is possibly the worst stay I've ever had, from the clientele to the hotel itself. Don't be fooled by the \"dog area\" it's all beat up, over grown, and does not function as any sort of dog area. The rooms are gross and in very terrible shape.

If you want to be surrounded by the smell of weed and cigarettes this is the place for you! The breakfast was an absolute joke, it essentially was just toast and a waffle. I'm so incredibly disappointed with this stay and there's not a single good thing to say about it!

STAY AWAY

Friends_and_family Family

2/10

Poor

08 Jul 2026

Lauren rose

This hotel was unsafe, dirty and vile. There was pee in the elevator every single morning, the smell was revolting, tens of people smoking right at the main entrance and no staff on desk to be seen. They were constantly in the back room and not helping. I had items stolen from my room when it was cleaned after night one and decided to cut my losses and find a new hotel. I would never take children there or stay alone, it was absolutely rancid. The hotel room door has been repaired from what was clearly a crow bar breaking in. The sheets and towels smelt revolting and the fact the floor was consistently covered in urine just sums up how gross it was. 10/10 would not recommend. And the demographic of people who are clearly living out of the hotel was extremely unsavoury. Yuck, no thank you.

Self

4/10

Poor

08 Jul 2026

Wayne

There was mold in the bathroom. The room itself was clean but dated and the hallways were dingy, you get what you pay for.

Partner

6/10

Pleasant

08 Jul 2026

Yanping

The price is reasonable.

Family_with_children

10/10

Exceptional

08 Jul 2026

Janine

Rooms were clean and comfortable with everything we needed . Easy access to shopping, restaurants and close to the Henday . I always enjoy staying here.

6/10

Pleasant

08 Jul 2026

marielle

Great staff, breakfast not so but its okay!

Partner

2/10

Poor

07 Jul 2026

Jordan

It was absolutely putrid this place we got there and had to check out instantly that’s how bad and run down it was the bed sheets were stained it smelled like human bodily fluids instantly when you walk into the room lots of drug addicts walking around / hanging around the property

Partner

6/10

Pleasant

06 Jul 2026

David

Staff were not professional and very dismissive.

10/10

Exceptional

06 Jul 2026

Adam

Great place with clean rooms, close to lot's of restaurants and bus routes. Close to the West Edmonton Mall. Had a pool and hot tub and water slide which was nice. Staff were friendly and helpful.

Self

2/10

Poor

06 Jul 2026

Wesley

I was n9t treated very nice and was given a limit of one waffle when having my breakfast. Staff was very rude to me l.

Family

6/10

Pleasant

05 Jul 2026

Karen

The room was clean and nicely renovated but a bit musty, I opened a window for the whole time I stayed and the smell was gone. The staff were nice and polite, check in and out were a breeze. The pool area was good, I did like that the water slide was separated from the pool area and the water was warm for the water slide. The hot tub was nice, could use new paint inside. The breakfast was okay, I would have liked to see muffins and more fruit options.
Overall it was a nice hotel.

Family_with_children

4/10

Poor

05 Jul 2026

joedy

Hot tube jets weren't working and was dirty. Very noisy .

10/10

Exceptional

05 Jul 2026

Quazeem

Enjoyed the stay. Would definitely lodge there again.

Family_with_children

6/10

Pleasant

05 Jul 2026

Brandi

The continental breakfast was disappointing. We arrived an hour before closing and there were no eggs, no fruit, no yogurt. Only do it yourself waffles, bread, and two types of cereal. We stayed for four nights and this was consistent. There was dog pee in the lobby for several hours and a pile of towels was sitting on the carpet outside of our neighboring hotel room for two days.

Family_with_children

6/10

Pleasant

05 Jul 2026

John H

The first room that was given to us Stank
So we go a different room it was OK

4/10

Poor

04 Jul 2026

Faye

I had to get something from underneath the bed and it looked like it hadn’t been swept under there in a month same with underneath the desk they only swept the aisleway between the beds and between the desk and the beds was supposed to be a continental breakfast they gave out tickets for the continental breakfast for one day and we were there for three mornings

Family_with_children

2/10

Poor

04 Jul 2026

marc

The elevator was quick. The king size bed mattress sagged to the middle and was very soft not firm, therefore my wife and I found ourselves continually ending up towards the middle of the bed making it a very uncomfortable sleep. The room smelled very musty. The window shaker air conditioner was very loud and was too small and not rated for the size of room and would never stop even on Auto Mode. The doors to all rooms could use rubber cushions because we kept on hearing doors slamming throughout the wee hours of the night, also waking us up constantly.

Partner

2/10

Poor

03 Jul 2026

Abhishek

I will never recommend this hotel to anyone. Our stay was incredibly frustrating from start to finish, and the customer service was nonexistent.

Terrible Welcome & Arrogant Staff: Upon arrival, there was not a single smile or welcoming gesture. The staff had straight faces, treating us like an inconvenience rather than paying guests. Their overall attitude throughout our stay was arrogant and deeply unprofessional.

Unclean Rooms: The cleanliness of the hotel was highly unacceptable. It clearly had not been cleaned properly before our check-in, which is a basic standard for any hospitality business.

Hidden Fees & Zero Communication: To make matters worse, I discovered an unauthorized charge of $18.75 on my card. I did not use any extra services or amenities during my stay. When I reached out to the management to ask about this charge, I was completely ignored no one has replied to me yet.

This was a thoroughly bad experience. Save your money and book somewhere else where the staff actually cares about cleanliness and basic customer service

Family_with_children

10/10

Exceptional

01 Jul 2026

norman

I liked how clean the rooms were and how the staff helped us out even with out a credit card

Family_with_children

8/10

Excellent

01 Jul 2026

Sajedul

Breakfast isn't that great. Wouldn't count on it.

Partner

2/10

Poor

01 Jul 2026

Carrie

The worst hotel I have ever visited. Dirty and staff was rude. Pool area wasn’t even usable hot tub was yellow when I asked the staff I got a shrug and maybe try it in 10 mins. The reason I booked the hotel was because of pool. Couldn’t even use. Water wasn’t even to the top of pool. Pictures are very old does not look like that.
Breakfast we didn’t eat was bread and a waffle machine and room smelled.
Would never go back.

Friends_and_family Family

4/10

Poor

01 Jul 2026

John

whirlpool jets were broken. In the gym one treadmill working, all other cardio equipment broken. The hotel is very dated.
the free breakfast was lacking. Next to no seating and everyone lined up for waffle maker, was only chance at warm food. Rest was bread, bagels, cereal.

Room slept good, we were on top floor, was quiet.

Hotel is in a good location.
Just in dire need of an update and maintenance.

Family_with_children