Name: Element Edmonton West
Address: 18540 100 Ave. Nw, Edmonton, T5S 0C2, CA

2/10

Poor

21 Jul 2026

Heather

Checked in to stay what was supposed to be 3 nights. Front desk was very rude when asking about damage deposit, no compassion. Checked out after 2 nights as the 2nd morning I found mice droppings in the corner. Asked for a refund for the one night I was losing out on, the front desk called manager and they said yeah and call Expedia to phone them to process the refund for the one night. Did it asap as I left the property, expedia called and were advised manager can only do it, however he wouldn’t be in for an hour. So Expedia advised me they would call back and the off line team would take over the case and expect a call back in 2 hours. Well 2 hours passed so I called Expedia again to follow up and they said they are having a hard time reaching the hotel. Still to this day it is now 4 days later and I got an email that Expedia is still having hard time reaching hotel. So not only did the front desk lie about the refund but they refuse to even speak to Expedia. Thankfully Expedia took it upon me themselves to issue me one key cash on their app. Not to mention there wasn’t even a range hood over the elements to cook looked like it had been removed and not replaced so there was a big hole there. I will never stay at this property again!

Family_with_children

8/10

Excellent

18 Jul 2026

Joel

The staff at this hotel were all amazing. Unfortunately the whole hotel is located along a busy road and the road noise was terrible. It’s too bad because this would have been a great spot to spend some time while in Edmonton.

8/10

Excellent

18 Jul 2026

Donald

Close to things we needed.

10/10

Exceptional

17 Jul 2026

Eddieberto

Especially the front desk and all other staff were all customer friendly and very attentive.

Family_with_children

8/10

Excellent

13 Jul 2026

Saja

Amazing!

10/10

Exceptional

11 Jul 2026

ELENITA

Breakfast is good! Nibis ( the cook) always cook fresh eggs for everyone. He is very patient and nice. All the management are very welcoming and helpful. The custodian are all helpful. A very good experience for us to know all them. They are all welcoming and nice. I think they deserve 4 stars! The hotel looks new! 3 stars hotel in some places like New York are very dirty.

Partner

10/10

Exceptional

07 Jul 2026

Cindy

We are a family of 5 and have stayed at this hotel for both our trips in Edmonton recently July 1-4, 2026 & in April 2019. This hotel still looks well kept since 2019. The check-in was smooth, parking was convenient with secured underground, room was clean & modern, breakfast was delicious (eggs, omelette, fresh fruits, juices/coffee/tea, etc). The pool/hot tub & gym that’s shared with connecting neighbour Four Points hotel is also great. Location is close to downtown & foods etc. We will be staying here the next time we’re in Edmonton. Thanks for your great service here 👌

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Michael

Fine. Good hotel. Minimum

Self

8/10

Excellent

06 Jul 2026

Thi ngoc Thu

Room is clean and staff is friendly but breakfast is ok . Not too much choice

Friends_and_family Friends

10/10

Exceptional

05 Jul 2026

Gary

Very nice hotel, very comfortable.

Partner

10/10

Exceptional

03 Jul 2026

Eric

Hot tub and pool was very enjoyable

Self

10/10

Exceptional

21 Jun 2026

Fazli

Nothing bad to say and it’s well maintained. Including the pool and gym.

Business

10/10

Exceptional

18 Jun 2026

Cynthia

The staff are very helpful and friendly.
The breakfast every morning was delicious and the chef went above and beyond to please!
The hotel also offered wine and cheese ever Monday-Thursday! Very nice perk.
This was my 4th stay and I will be back!

Self

8/10

Excellent

03 Jun 2026

Israel

Great. But expensive.

Business

6/10

Pleasant

31 May 2026

Tuan

Breakfast so poor and electric car charger just have 1 then after 4 hours will be stop it terrible

Family_with_children

8/10

Excellent

25 May 2026

Heather

Everything was great. The room, the amenities, the hot tub. The breakfast was amazing. The snacks in the evening was a nice touch. The only downside was the street noise. Other than that, 5 star all the way.

Partner

10/10

Exceptional

25 May 2026

Jessica

Beautiful suite. Friendly and professional staff. Excellent breakfast. I’ll be staying here again!

Self

10/10

Exceptional

24 May 2026

Jasbir

The lobby was clean n spacious. I was impressed how clean the room and washroom was. Staff was helpful and I would stay at this property again.

Self

10/10

Exceptional

24 May 2026

Jocelyn

Clean rooms and clean pool and hot tub
Breakfast was great as well

Family_with_children

8/10

Excellent

24 May 2026

Shannon

Clean and large rooms, would have loved a full length mirror or a small mirror in the bathroom. The lighting is not bright. Other than that, loved the rooms, beds and bedding. The plug ins by the bed are great too. Would stay here again.

Family

10/10

Exceptional

23 May 2026

Panna Lal

Clean room

10/10

Exceptional

22 May 2026

Elnaz

We always stay at this hotel when we come to Edmonton. It’s very clean and quiet and staff are very friendly

Partner

8/10

Excellent

20 May 2026

Maria

We cannot sleep well at

6/10

Pleasant

19 May 2026

Nancy

King size bed? Seemed small.
Noisy from traffic outside and in hall. Doors slamming constantly.
Door in 2401 could see through to hall. Looked like room had been broken into and not fixed properly.
Breakfast was good but not enough chairs. Large round table with only 4 chairs it
Could easily accommodate 6-8.

10/10

Exceptional

18 May 2026

Marifi

amazing place, breakfast is good and staff are nice

10/10

Exceptional

17 May 2026

Cindy

The room was very spacious, included great ammenities, looked and smelled very clean.

Partner

10/10

Exceptional

12 May 2026

Maxine

Rooms were great, beds were comfortable. Loved the kitchenette with full size fridge. The breakfast was amazing with made to order omelets and pancakes. All the staff were very friendly and helpful. Can’t wait to stay here again.

Pet

10/10

Exceptional

11 May 2026

Leah

This hotel is perfect if you’re staying multiple nights, working remotely or heading for West Edmonton Mall. Our room had a Butler’s pantry with a microwave, fridge, toaster, sink, dishes and cutlery. Walking distance to some fast food spots and 1-3 min drive to sit down restaurants. Easy drive to West Edmonton Mall. This hotel is simple but has everything you need. Connected to the Four Points by Sheraton hotel, it shares the pool, gym and hot tub. Breakfast was really good with something for everyone. Please note: the hotel next door is used frequently by sports teams - the pool area is noisy.

Partner

6/10

Pleasant

11 May 2026

Wing Yin

The GOOD: The hotel room felt newly renovated, clean, and well-lit. The staff was helpful and friendly, accommodating as we were travelling with a baby and a dog, and was able to arrange my parents (who had reserved separately) nearby as requested. The continental breakfast was satisfactory, with typical breakfast items and beverages.

The BAD: Since the swimming pool was shared with the neighbouring Four Points by Sheraton hotel, it was extremely busy. 4 pool chairs were not nearly enough for the amount of guests in the pool. Even though there was no swim guard in place, the safety rules relevant to the pool seems to also be optional to follow and lack enforcement by staff. Multiple children were screaming and jumping into the rather small pool, leaving no room for anyone who did not wish to be splashed or swim in peace. There was balls being thrown around and between the main pool and the small warm jet pool, narrowly missing guests who were just trying to relax. It was a nightmare and impossible to enjoy the pool. The cleaning staff were not as friendly or kind as the front desk, a lady even chased me into the elevator on our last day to ask if we were leaving. Even though we were heading down to check out, the interaction felt invasive and inappropriate.

Friends_and_family Family

10/10

Exceptional

04 May 2026

Michelle

It was a very busy weekend at the hotel, but it wasn’t noisy in our room. We didn’t go to the pool because it was always packed. So was the parking lot. We have a big truck, but managed to find parking spots nearby. The room was big and spacious. Liked having a kitchenette. The only thing we didn’t like was the lighting in the bathroom. It was way too dark! We would stay here again though.

Family

10/10

Exceptional

02 May 2026

Justin

great stay

Friends

10/10

Exceptional

02 May 2026

Crystal

Rooms were very spacious and clean with full size appliances and dishwasher and sink.
Pool area very limited seating and noisy.
Love the underground parking. Felt safe and great for winter.

Family

6/10

Pleasant

29 Apr 2026

Sholto

All right!

Friends_and_family Family

10/10

Exceptional

25 Apr 2026

Kedene

It was a great time

Family_with_children

8/10

Excellent

21 Apr 2026

Ricky

The rooms were spacious and clean. We stayed for 2nts (3 Guests) and thought the overall experience was fantastic. Staff were very kind and helpful with restaurant recommendations. The breakfast staff were very polite and friendly. We did not have time to use the pool or the gym so unable to comment on that. Parking underground and surface parking available at no charge. Very central location and 10 mins to West Edmonton mall by car.

Family_with_children

10/10

Exceptional

20 Apr 2026

Ryan

Clean, nice rooms.

10/10

Exceptional

19 Apr 2026

Michelle

This hotel was a fantastic option for our WEM weekend trip. We really appreciated the underground parking and were pleasantly surprised to learn they offer discounts to Galaxy land and the waterpark. Will definitely book here again!

Family_with_children

8/10

Excellent

16 Apr 2026

Emilija

Good clean hotel with friendly staff.

8/10

Excellent

13 Apr 2026

John S

Property was as expected

Partner

10/10

Exceptional

12 Apr 2026

Sheila

The breakfast was excellent. Our room was very clean and spacious. Thank you.

Family_with_children

8/10

Excellent

08 Apr 2026

Rhoel

The property is nice and clean.
A little bit noise from the Hi-way. Breakfast was okay missing the bacon.

10/10

Exceptional

07 Apr 2026

Eva

Nice kitchenette

Friends_and_family Family

8/10

Excellent

06 Apr 2026

Cheryl

Staff friendly

10/10

Exceptional

05 Apr 2026

Roland

Clean room nice hotel

8/10

Excellent

30 Mar 2026

Robert

The breakfast was top notch! Our room met our requests. Parking, location and access...all good. The only (minor) concerns/complaints we had was that upon entering our room there was an overwhelming smell of excess cleaner and the lighting in the bathroom on the dim side. We asked front desk if they had an air purifier to maybe help with the strong smell, but they had none. Good news is the smell dissipated after awhile.

Partner

4/10

Poor

27 Mar 2026

Jennifer

Stay was good. Here are the things I wish I knew before booking:
Staff was great.
Extra blankets were just small single duvets with no cover, scratchy and uncomfortable with little black flakes that shook out once unfolded. Breakfast was small. They had hot options(eggs, sausage, hasbrowns, waffles), or toast and cereal. No bagels, no pastries, no greek yogurt (although advertised), no fruit except bananas.
Coffee was gross (my opinion).
It would be a great hotel if the price reflected its amenities but overall its definitely overpriced for what you get.

Family_with_children

10/10

Exceptional

26 Mar 2026

Lynn

The staff are always friendly.

Partner

10/10

Exceptional

22 Mar 2026

Kieran

Everything was good tidy and easy to get to and from and the underground parking was super nice

Partner

10/10

Exceptional

22 Mar 2026

Bonnie

There should be an another mirror where the beds are for people to use when the bathroom is being occupied

Friends

10/10

Exceptional

22 Mar 2026

Andrew

Room was clean and roomy. Included breakfast was good.

Partner

10/10

Exceptional

22 Mar 2026

Luke

Clean nice room good staff

10/10

Exceptional

22 Mar 2026

Keenan

All in all the room was very clean and comfy. The only negatives we had were that our remote for the TV didnt work to well and that the pool was not all that relaxing, but the pool is public so i can not compain to much. The continetal breakfast was delicous! Would definately be staying again!

Friends_and_family Friends

10/10

Exceptional

21 Mar 2026

Alina

The most comfortable stay in Edmonton. The hotel is very clean and the staff outstanding. They even have a water filter in the room. The breakfast should have more options, but the kindness of the staff makes up for it. We’ll return to this lovely hotel.

Partner

10/10

Exceptional

21 Mar 2026

Glauber

Everything was great! The staff is very friendly and helpful!

8/10

Excellent

20 Mar 2026

Leigho

Good spot to stay for a night

Partner

10/10

Exceptional

16 Mar 2026

Russell

Rooms spacious and decorated nicely

Partner

10/10

Exceptional

15 Mar 2026

Andrea

Room was spacious and clean. Close to busy street and could get loud but we always bring a fan for white noise at night. Husband enjoyed the breakfast options and coffee/tea throughout the day. All in all, it was a great stay.

6/10

Pleasant

15 Mar 2026

Kecia

Booked this hotel to accommodate our family of 6 in one room. The room was crazy small compared to other hotels we’ve stayed at with the same sleeping arrangements. ( 2 beds and a pull out bed)
Pool is basic, shared with another hotel, towels almost always empty. This hotel somehow had no extra towels for us (stocked 4 in our room only).
Breakfast was better than expected!
We could hear every movement from the people above us.
Overall, got the job done but nothing special

Friends_and_family Family

10/10

Exceptional

15 Mar 2026

Mandy

I would stay at this hotel again and again. The staff are lovely, the property is incredibly well kept and the breakfast is superb! We were able to check in early with no problems and the host was kind enough to provide us with a free room upgrade as we requested a room on the ground floor. This place is 10/10!

Partner

8/10

Excellent

13 Mar 2026

Karl

The pool hot tub was out of order, and the gym was decent. But the room was excellent with kitchenette, microwave, and fridge. The lobby offered free late afternoon relaxation hour wine, coolers, and snacks.
The morning breakfast was great, with a chef to make fresh eggs to order.

Business

10/10

Exceptional

09 Mar 2026

Jaci

Highly recommend this hotel to anyone looking for a nice comfy place to stay! the staff was wonderful, the main area, breakfast area was so nice and clean! breakfast was so good and nicely set up, the pool was fun! We loved the room, it was so comfy and clean, really appreciated the amenity’s in the room! i will absolutely be staying here in the future :)

Family_with_children

10/10

Exceptional

06 Mar 2026

Nola

Clean & comfortable

Partner

6/10

Pleasant

04 Mar 2026

Celia

Clean room and friendly staff!

10/10

Exceptional

02 Mar 2026

Erika

The pool and gym was shared by adjoined Four Points hotel and yet it wasn't that busy and the pool and gym are well maintained. Staff were friendly and accommodating 👏

Friends_and_family Family

8/10

Excellent

01 Mar 2026

Rebecca

Our stay at Element was very good, clean room, kind staff. We had hiccups with our room safe malfunctioning and the toilet was clogged in our room when we arrived-it took two calls over 2 days to fully resolve it unfortunately, and someone pulled the fire alarm while we were there! But the staff were very kind and attentive, the breakfast was great, very pet friendly. Despite the hiccups, everything was handled as kindly and efficiently as possible. I would stay there again.

10/10

Exceptional

28 Feb 2026

Pamela

Loved our stay! The wine hour and the breakfast was amazing!

Partner

10/10

Exceptional

28 Feb 2026

Linda

Clean hotel, comfy beds great breakfast.

Partner

10/10

Exceptional

23 Feb 2026

Olusola

The hotel is clean and spotless. The staff as well are friendly. We will definitely return.

Partner

8/10

Excellent

22 Feb 2026

Samantha

The hotel was very nice. I loved the bed as it was soft, but my boyfriend found it to be uncomfortable. The continental breakfast is great. Staff are all wonderful.

10/10

Exceptional

20 Feb 2026

Clifton

They had very helpful and friendly staff. The breakfast was a very nice touch. I would recommend this place to my friends and I would definitely stay here again.

Friends_and_family Friends

10/10

Exceptional

18 Feb 2026

Tanya

Staff was amazing!

8/10

Excellent

17 Feb 2026

Kevin

Good stay

10/10

Exceptional

16 Feb 2026

Rachida

room was good would love it if it had another mirror not just the bathrooms

10/10

Exceptional

14 Feb 2026

Bobbie-Jo

Our stay at the Element was excellent. The room was clean, service was great and the breakfast was amazing. We will stay the again.

Partner

6/10

Pleasant

08 Feb 2026

Kiana

Good

Family

10/10

Exceptional

07 Feb 2026

olugbenga

Room was very clean, bathroom spotless and the whole hotel was well takwn care of.

Business Self

10/10

Exceptional

05 Feb 2026

Elyse

The breakfast, the wine and cheese and the tea service in the evening. The staff is wonderful too!

Business

10/10

Exceptional

03 Feb 2026

Brenlee

Everything and everyone was amazing. Recommending to everyone I know!

Business_and_leisure Family

10/10

Exceptional

02 Feb 2026

Anna

Highly recommend. We stayed for 5 nights and it was a perfect place to call home for our short visit.

The breakfast staff were mazing and attentive. Always welcoming my children with smiles and daily chats on your day.

Room was clean and when needed a service it was with no questions asked.

The pool was a nice addiction to our stay as were were there on a daily and having the towels down there was also great.

Everything is pretty close to catch an uber to do your daily exploring.

10/10

Leisure Family_with_children

10/10

Exceptional

01 Feb 2026

Proud

Clean and spacious rooms, great amenities, and very friendly staff.

Leisure Family

10/10

Exceptional

01 Feb 2026

Jason

Great service and room. Spacious with a full kitchen. Underground parking is free as well as the breakfast.

Leisure Family_with_children

10/10

Exceptional

01 Feb 2026

Marilyn

The staff is so friendly and welcoming. Rooms are spacious and well stocked. Bed and pillows were comfortable. Clean. Highly recommend this place. Good value also.

Friends_and_family Family

10/10

Exceptional

01 Feb 2026

Tamara

Great breakfast. Got upgraded to a suite which was lovely. Staff is very friendly and accommodating. Highly recommended

10/10

Exceptional

28 Jan 2026

Elyse

The breakfast!

Business

8/10

Excellent

26 Jan 2026

Lisa

Clean room

Friends_and_family Family

10/10

Exceptional

24 Jan 2026

Evangeline

Loved the room size, great stay would recommend coming back

Leisure Family_with_children

6/10

Pleasant

24 Jan 2026

Monique

The staff and facilities were great. We really appreciated the free underground parking, it happened to be really cold. The parking was unexpected. Staff were friendly. We did get a room with a broken bed. Mattress sagged into the centre. It was a long terrible night. Also lots of road noise. Which I think we only noticed because we weren’t sleeping.

Leisure Partner

10/10

Exceptional

24 Jan 2026

Dan

Clean, great location, staff were courteous

10/10

Exceptional

19 Jan 2026

Julie

Breakfast was lovely with the chef greeting us and bringing perfectly cooked eggs etc to us. Nice juice options and lots of other choices available. The pool area was clean and wonderfully quiet- no water slides or splashing. Our room was spacious and clean, with a very comfortable bed. Very pleasant staff throughout.

Partner

10/10

Exceptional

18 Jan 2026

Denise

It was an effortless check in. Staff were friendly.

Leisure Partner

10/10

Exceptional

17 Jan 2026

Shyloh

Fantastic stay, we love this hotel for being pet friendly with no extra fees, it it quite basic in the rooms but has everything you need!

Leisure Family_with_children

10/10

Exceptional

17 Jan 2026

Jerry

Room was nice, clean and everything worked. Parking lot was full and only parking available was back end of adjacent building

Partner

10/10

Exceptional

13 Jan 2026

Leanne

Very clean room. Friendly staff. Breakfast was great

Leisure Partner

10/10

Exceptional

12 Jan 2026

Cheryl

The staff at the check in and breakfast were very friendly and helpful. When the chef heard my daughter was in a course, he made her a sandwich to take with her. That was over and above!

10/10

Exceptional

09 Jan 2026

Peter

The breakfast was phenomenal. Very friendly and helpful

Business Self

10/10

Exceptional

08 Jan 2026

Jill Louise

The breakfast is so good.

Business_and_leisure Family

10/10

Exceptional

08 Jan 2026

Mohsin

Amazing staff, room super clean and kind enough to give us a late check out. Highly recommend this hotel.

Partner

10/10

Exceptional

08 Jan 2026

Susie

Excellent family hotel. Staff are courteous, rooms are ckean, accommodating and recommend

10/10

Exceptional

08 Jan 2026

Corbin

Rooms were clean. Staff was friendly and helpful.

Business_and_leisure Family_with_children

10/10

Exceptional

07 Jan 2026

Jaime

The pool was small but the breakfast was amazing they even had chicken sausages which was great as we don’t eat pork. We also did laundry on site for $7 a load which was helpful with kids.

Friends_and_family Family