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Four Points by Sheraton Edmonton Gateway

Edmonton-AB · Canada

10010, 12Th Avenue SwView location

8.8/10Excellent1,000 Reviews
Cleanliness9.0/109.0
Service8.8/108.8
Comfort9.0/109.0
Condition8.8/108.8
Location9.4/109.4
Neighborhood8.6/108.6
Amenities8.6/108.6
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Four Points by Sheraton Edmonton Gateway

Located in Southeast Edmonton, the Four Points by Sheraton Edmonton Gateway is a convenient base for exploring the city. Just a short drive from South Edmonton Common and Monster Mini Golf, this hotel offers an array of amenities, including an indoor pool, fitness center, and complimentary Wi-Fi.

Each of the 154 air-conditioned rooms features a microwave, private bathroom, and cable TV. Guests can enjoy delicious meals at the Central Social Hall restaurant and bar/lounge or opt for room service. For business travelers, the hotel boasts a business center, meeting rooms, and conference space.

Free self-parking is available onsite.

Read more about this hotelShow less

With a stay at Four Points By Sheraton Edmonton Gateway in Edmonton (Southeast Edmonton), you'll be within a 15-minute drive of South Edmonton Common and University of Alberta. This hotel is 9.2 mi (14.8 km) from Rogers Place and 11.9 mi (19.2 km) from West Edmonton Mall.

Make yourself at home in one of the 154 air-conditioned rooms featuring microwaves. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.

Featured amenities include complimentary wired internet access, a business center, and express check-in. Planning an event in Edmonton? This hotel has 5005 square feet (465 square meters) of space consisting of conference space and 5 meeting rooms. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 5:30 AM
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No front desk LGBTQIA+ friendly Professional property host/manager Pets not allowed

Cleaning and safety

Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    There is no front desk at this property. The host will greet guests on arrival. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards and cash
    • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    • Safety features at this property include a fire extinguisher and a deadbolt lock
  • Minimal age
    18
  • Optional fees
    • Fee for cooked-to-order breakfast: approximately CAD 15 to 40 per person

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

South Edmonton Common 3.2 km / 2 mi
Cineplex Odeon South Edmonton Cinemas 3.3 km / 2 mi
Monster Mini Golf 5.3 km / 3.3 mi
Silent Ice Center 5.8 km / 3.6 mi
ISKCON Edmonton 6.4 km / 4 mi
Southgate Center 8.1 km / 5.1 mi
Royal Gardens Corridor Off Leash Area 8.2 km / 5.1 mi
Alley Kat Brewery 8.8 km / 5.5 mi
Currents of Windermere 9 km / 5.6 mi
Midway Music Hall 9 km / 5.6 mi
Cineplex Odeon Windermere Cinemas 9.7 km / 6 mi
Mill Creek Ravine Park 10.9 km / 6.8 mi
Magic Lantern Princess Theatre 10.9 km / 6.8 mi
Old Strathcona Farmer's Market 11 km / 6.8 mi
82 Ave NW 11.3 km / 7 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 154
  • hotel
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wired InternetExtra charge
  • Wi-fi
  • Car hireExtra charge
  • Room serviceExtra charge
  • Laundry service
  • Fireplace
  • Hotel safe
Show 18 more facilities & services
  • Lift access
  • Newspapers
  • Luggage room
  • Clothes dryer
  • Bar
  • Restaurant
  • Poolside snack barExtra charge
  • Conference room
  • Meeting room
  • Business centre
  • Indoor freshwater pool: 1
  • TV lounge
  • SaunaExtra charge
  • Spa centreExtra charge
  • Breakfast
  • Non-smoking establishment
  • Minimum check-in age: 18
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

B2

Breakfast For Two Guests

This meal plan may be available depending on the selected room/rate.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SUITE ONE BEDROOMSUITE • ONE BEDROOMSUI.B1

    Photos are not available for this room type.

    Four Points by Sheraton Edmonton Gateway

    SUITE ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO STANDARDSTUDIO • STANDARDSTU.ST

    Photos are not available for this room type.

    Four Points by Sheraton Edmonton Gateway

    STUDIO STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Four Points by Sheraton Edmonton Gateway

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE CITY VIEW QUEEN BEDQUADRUPLE • CITY VIEW QUEEN BEDQUA.CV-QN

    Photos are not available for this room type.

    Four Points by Sheraton Edmonton Gateway

    QUADRUPLE CITY VIEW QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    CITY VIEW QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.CV-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE CITY VIEWQUADRUPLE • CITY VIEWQUA.CV

    Photos are not available for this room type.

    Four Points by Sheraton Edmonton Gateway

    QUADRUPLE CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO CITY VIEWSTUDIO • CITY VIEWSTU.CV

    Photos are not available for this room type.

    Four Points by Sheraton Edmonton Gateway

    STUDIO CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO KING SIZE BEDSTUDIO • KING SIZE BEDSTU.KG

    Photos are not available for this room type.

    Four Points by Sheraton Edmonton Gateway

    STUDIO KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 5 m²DBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable6 photos

    Four Points by Sheraton Edmonton Gateway

    DOUBLE KING SIZE BED

    Room photos

    6 photos

    Room overview

    Smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width, Sofa bed
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Room amenities

    • Bathroom
    • Shower

    Facilities with extra charge

    • Hairdryer
    • TV
    • Internet access
    • Mini fridge
    • Microwave
    • Tea and coffee making facilities
    • Ironing set
    • Individually adjustable air conditioning
    • Safe
    • Wi-fi
    • Toiletries
    • Desk
    • Cable TV
    • Housekeeping

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-5

    Photos are not available for this room type.

    Four Points by Sheraton Edmonton Gateway

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-5

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GUEST ROOMDOUBLE • GUEST ROOMDBL.GR

    Photos are not available for this room type.

    Four Points by Sheraton Edmonton Gateway

    DOUBLE GUEST ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO CITY VIEW KING BEDSTUDIO • CITY VIEW KING BEDSTU.CV-KG

    Photos are not available for this room type.

    Four Points by Sheraton Edmonton Gateway

    STUDIO CITY VIEW KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    CITY VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.CV-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Four Points by Sheraton Edmonton Gateway

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin KING SIZE BEDDouble or Twin • KING SIZE BEDDBT.KG

    Photos are not available for this room type.

    Four Points by Sheraton Edmonton Gateway

    Double or Twin KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE ONE BEDSUITE • ONE BEDSUI.1B

    Photos are not available for this room type.

    Four Points by Sheraton Edmonton Gateway

    SUITE ONE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.1B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 5 m²DBL.KG-1
    DOUBLE KING SIZE BEDPhoto unavailable5 photos

    Four Points by Sheraton Edmonton Gateway

    DOUBLE KING SIZE BED

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Room amenities

    • Bathroom
    • Shower
    • Bathtub or Shower allocation on arrival

    Facilities with extra charge

    • Microwave
    • Tea and coffee making facilities
    • Hairdryer
    • TV
    • Housekeeping
    • Cable TV
    • Desk
    • Toiletries
    • Wi-fi
    • Safe
    • Individually adjustable air conditioning
    • Ironing set
    • Internet access
    • Mini fridge

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CITY VIEW KING BEDDOUBLE • CITY VIEW KING BEDDBL.CV-KG

    Photos are not available for this room type.

    Four Points by Sheraton Edmonton Gateway

    DOUBLE CITY VIEW KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CITY VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CV-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG-1

    Photos are not available for this room type.

    Four Points by Sheraton Edmonton Gateway

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GUEST ROOM KING BEDDOUBLE • GUEST ROOM KING BEDDBL.GR-KG

    Photos are not available for this room type.

    Four Points by Sheraton Edmonton Gateway

    DOUBLE GUEST ROOM KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GR-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING BED ONE BEDROOMSUITE • KING BED ONE BEDROOMSUI.B1-KG

    Photos are not available for this room type.

    Four Points by Sheraton Edmonton Gateway

    SUITE KING BED ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING BED ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE EXECUTIVE ONE BEDROOMSUITE • EXECUTIVE ONE BEDROOMSUI.B1-EJ

    Photos are not available for this room type.

    Four Points by Sheraton Edmonton Gateway

    SUITE EXECUTIVE ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    EXECUTIVE ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1-EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 5 m²DBL.2Q
    DOUBLE TWO QUEEN BEDSPhoto unavailable5 photos

    Four Points by Sheraton Edmonton Gateway

    DOUBLE TWO QUEEN BEDS

    Room photos

    5 photos

    Room overview

    Smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Room amenities

    • Bathroom
    • Shower

    Facilities with extra charge

    • Individually adjustable air conditioning
    • Safe
    • Wi-fi
    • Toiletries
    • Desk
    • Cable TV
    • Housekeeping
    • Hairdryer
    • TV
    • Internet access
    • Mini fridge
    • Microwave
    • Tea and coffee making facilities
    • Ironing set

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room CITY VIEW KING BEDRoom • CITY VIEW KING BEDROO.CV-KG

    Photos are not available for this room type.

    Four Points by Sheraton Edmonton Gateway

    Room CITY VIEW KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    CITY VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.CV-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-3

    Photos are not available for this room type.

    Four Points by Sheraton Edmonton Gateway

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-3

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG

    Photos are not available for this room type.

    Four Points by Sheraton Edmonton Gateway

    DOUBLE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Four Points by Sheraton Edmonton Gateway

8.8
Excellent
1,000 Reviews
Cleanliness
9.0 /10
Service
8.8 /10
Comfort
9.0 /10
Condition
8.8 /10
Location
9.4 /10
Neighborhood
8.6 /10
Amenities
8.6 /10
100 reviews shown
8/10
Excellent
28 Jul 2026
Richard
👍
6/10
Pleasant
28 Jul 2026
Dax
Hated that it took us 3 times of going to customer counter to get a sink handle fix as I could not turn it on to wash my coffee cup
6/10
Pleasant
28 Jul 2026
Blair
We arrived late in the evening and asked the front desk if there was anywhere we could still get something to eat. Unfortunately, the staff member was not helpful at all and made us feel like we were inconveniencing her just by asking.

We ended up walking across to the Sandman, where the experience was completely different. Their front desk staff was welcoming and happy to help, and the team at Chopped was fantastic. Even though they were closing in about an hour, they gladly served us and even encouraged us not to rush our meal.

The contrast in customer service was disappointing. Based on this experience alone, I will definitely be choosing the Sandman for my next stay.
10/10
Exceptional
23 Jul 2026
Neil
My wife & I have been staying at this location for over 10 years about 6 times per year. All staff members have always treated us well and the rooms are always very well maintained and clean. Thank you.
4/10
Poor
09 Jul 2026
Sherree
I was really disappointed in this hotel. My room smelled like mould, the sink didn’t drain, the staff weren’t helpful at all and the fire alarm went off at 230am.
This isn’t a cheap hotel, but the quality and comfort of my stay definitely was.
I’d honestly go to any one of the other hotels literally within 100 m of this one. I won’t be staying here again.
Self
8/10
Excellent
28 Jun 2026
Kevin
😃
Business
8/10
Excellent
22 Jun 2026
Richard
Very good hotel, clean and well kept. Staff were excellent. Conveniently located. Nice restaurant downstairs.
Self
10/10
Exceptional
19 Jun 2026
Harry
Everything was to satisfaction, clean & friendly staff.
Business
6/10
Pleasant
15 Jun 2026
Samar
A bit run down but comfy hotel
Business
10/10
Exceptional
29 May 2026
Victor
Great location, service and ammenities.
10/10
Exceptional
25 May 2026
Benoit
I was generally satisfied with my stay. The hotel was clean, comfortable, and well located. The staff was courteous and the service was good. Overall, it was a positive experience that I would recommend.
Self
6/10
Pleasant
18 May 2026
JORSY
I loved this hotel, it’s super convenient and well situated, that’s why I am so dissatisfied. Sadly, the standard of service has come down. I paid for 3 nights and they never cleaned my room; I contacted guest services and they informed me that they clean once every two days, it never happened before and they didn’t mention it during check-in or in the hotel information. They didn’t pick up the garbage or refresh the coffee during our stay and it’s frankly disappointing to say the least that I had to call for them to come and pick up the garbage. It was an amazing hotel but I guess it’s not anymore
Family_with_children
6/10
Pleasant
18 May 2026
Henry
One elevator (of two) was out of service. A dead bug was on the window (inside!!). Coffee and tea were served in the lobby.
Self
10/10
Exceptional
16 May 2026
Jordan
J
10/10
Exceptional
25 Apr 2026
Kimberly
The room was clean, the restaurant was great!
4/10
Poor
18 Apr 2026
Adam
Decent hotel. Staff were terrible
8/10
Excellent
11 Apr 2026
Bobby-Joe
Hard parking spots
6/10
Pleasant
19 Mar 2026
Sharon
Garbage outside dumpsters was very disgusting.
Partner
10/10
Exceptional
06 Mar 2026
Robert
Very pleased with everything
2/10
Poor
02 Mar 2026
Lan
We asked extra amenities, the front desk don’t want to gave, bad service.
8/10
Excellent
23 Feb 2026
Robert
Convenient location and very clean room
10/10
Exceptional
20 Feb 2026
Susana
Room are clean.
Partner
8/10
Excellent
11 Feb 2026
Janet
Good hotel great location
Business Self
10/10
Exceptional
31 Jan 2026
Grahame
Easy and quick check in.
Clean and spacious room and bathroom.
Underground garage.
Business
4/10
Poor
25 Jan 2026
Gaurav
The unprofessionalism and condescending tone if the front desk staff was beyond acceptable. The situation i was in was totally out of my control and the staff did not show empathy neither acknowledgement of the same while service delivery factorization was at its bare bottom. Lack of second elevator added to the issues with challenges going up and down.
Friends_and_family Family
10/10
Exceptional
23 Jan 2026
Jim
Everything was great! Check in, staff we met in the halls, elevator, waitresses!! All were great!
Nice clean rooms!
Partner
10/10
Exceptional
18 Jan 2026
Marilyn
Loved the stay beautiful lobby and rooms
Leisure Family
8/10
Excellent
24 Dec 2025
Gary
Would stay again ...heated underground parking
6/10
Pleasant
01 Dec 2025
Tracy
Room was fine but we did not get new towels on Saturday nor did we get any garbage or recycle pickup. That was a bit disappointing - and our beds didn’t made during the three days (it was a two day reservation hooked with my friends reservation for one night).
Leisure Friends
10/10
Exceptional
30 Nov 2025
Tracey
Front desk was amazing! I didn’t think I was even able to check in as I was early. The staff was amazing! (Didn’t get her name) very warm and welcoming. She was also multitasking trying to find a cab for 2 pilots. She was so great!! Checked in Nov 29 at 130!!
Leisure Family
6/10
Pleasant
24 Nov 2025
Brianne
The king size bed sank on one side when you got into bed. You felt like you had to sleep sideways and lean inwards. There was debris of some sort under the desk and shelf where the vaccuum had obviously either did not reach or was not used. I happen to look underneath when looking for a dropped item.
Leisure Family_with_children
10/10
Exceptional
22 Nov 2025
Jennifer
Close to the airport, friendly staff, comfortable beds and clean rooms.
Business Self
6/10
Pleasant
21 Nov 2025
Sheroo
Make sure the TV works and all streaming platforms are operational.
Business Family
8/10
Excellent
02 Nov 2025
Aimee
Work travel. Room was fine
10/10
Exceptional
30 Oct 2025
Barry
Very nice , 2Q bed room, quiet. Staff were great. Restaurant was excellent. Like the location
Business
8/10
Excellent
29 Oct 2025
Aisan
It was alright
Business
4/10
Poor
24 Oct 2025
Gordon
I stayed for two nights and was not able to have my room cleaned because of an every two day work shift, which I was not told about when I checked in. I got towels from the pool area. Used the hot tub twice , which was like warm at best and the jets were not working .
Business Self
10/10
Exceptional
30 Sep 2025
Manjula
The air
Self
10/10
Exceptional
22 Sep 2025
Milan
Super clean. Convenient as it was close to the event we attended.
Leisure Partner
10/10
Exceptional
21 Sep 2025
Craig
Everything was awesome from staff to room!
Leisure Partner
8/10
Excellent
15 Sep 2025
Janice

Nice hotel but need better service

Clean room. Did not receive any room cleaning or inquiries re need for towels/coffee/clean. Garbage
Friends_and_family Family
8/10
Excellent
14 Sep 2025
Melissa
Friendly staff, clean, and lots of parking and amenities in the area. Perfect spotsfor what we needed for the night.
2/10
Poor
29 Aug 2025
JOhn m
I had an black apple cell phone on charge beside my bed and it was stollen by the room cleaners . it could have fallen to the side and then was under the bed or behind the side table but I looked there and it was not there.
Partner
10/10
Exceptional
15 Aug 2025
Melissa

Still a good place to stay.

Clean and fairly comfortable. Great staff and easy check in.
Partner
10/10
Exceptional
12 Aug 2025
Eduardo
Outstanding service
Leisure Partner
10/10
Exceptional
29 Jul 2025
JAN
Great place to stay!
8/10
Excellent
26 Jul 2025
Brad
Comfy bead, quiet room but just wear and tear and the the toilet paper holder is positioned right into your knee and thigh
Leisure Partner
2/10
Poor
21 Jul 2025
Michael
The hotel is very unappealing. Cold and cavernous.
Paid $20 pp for breakfast when we signed up and got a coupon for $15 at third party restat while basic breakfast was $20. Hotel staff refused to deal with issue. So far Expedia is just as bad. No news channels on the Tv.
Leisure
10/10
Exceptional
20 Jul 2025
Jonathan
Easy to get to and out of the city!
Leisure Family
6/10
Pleasant
20 Jul 2025
Verified traveler
I was not happy that we had no housekeeping on the first date—more specific—no clean, dry, towels
Partner
2/10
Poor
28 Jun 2025
Ryan
I purched a room via Expedia and upon check in i was told i would need a credit card to be charged. I said ok and produced my debit visa. I was told that wouldnt work. So i said i already paid $200 for the room. The money is gone, out of my account. They said thats between me and expedia. I paid for a room. Room is paid for, BUT i cant stay because you dont except debit VISA....VISA. i literaly went next door and got a room with my debit VISA....VISA. will get my money back and YOUR company didnt make $200 AND I definetly wont EVER stay at a Delta.
Business Family
10/10
Exceptional
28 May 2025
Craig
Friendly and welcoming check-in
10/10
Exceptional
20 May 2025
Frank
Perfect
Leisure
8/10
Excellent
05 May 2025
Ken

A little above average

Everything i would expect from this hotel chain. The only thing that turned me off was a small clump of hair on one of the pillows. Didnt take any pictures, or make a big deal of it. Just didnt use that pillow.
Business
10/10
Exceptional
27 Apr 2025
Jeremey
Great stay
Business
10/10
Exceptional
25 Apr 2025
Douglas
Great property
Leisure Family_with_children
8/10
Excellent
21 Apr 2025
Sharon
Great hotel. Comfortable beds
Partner
8/10
Excellent
20 Apr 2025
Jordan
Great place to stay! Lots of amenities and food options close by.
Leisure Friends
8/10
Excellent
11 Apr 2025
William
Rooms are a bit dated, but the restaurant was incredible. As someone who travels alot I expect to be disappointed by the in hotel restaurant. This was a pleasant surprise.
Business
10/10
Exceptional
11 Apr 2025
Jeff
Nice and well layed out. Spacious comfortable lobby
10/10
Exceptional
06 Apr 2025
Coralea
Would like to see the rooms have 2 bottles of water instead of just 1.
Business_and_leisure Partner
10/10
Exceptional
06 Apr 2025
William
Very comfortable stay
Business Self
10/10
Exceptional
23 Mar 2025
Joanne
Great stay!
10/10
Exceptional
20 Mar 2025
Gigee
Staff were kind
Leisure Partner
10/10
Exceptional
16 Mar 2025
Alana

Would stay again!

Very nice and quiet
10/10
Exceptional
01 Mar 2025
Jasmine
Nice staff, nice room, great restaurant
10/10
Exceptional
24 Jan 2025
Jim

Great place to stay

Great place to stay! Comfortable beds, clean, good service, good food
Partner
6/10
Pleasant
28 Dec 2024
Yaozeng
The soundfrrof of the room is really poor, staff is very hard and unpleasant to deal with
Leisure Partner
8/10
Excellent
23 Dec 2024
Linda
Everything was wonderful; food, staff, pool etc. The room was lovely with the exception of the heater/fan under the window. I had to call maintenance for assistance and learned if I wanted heat I had to put off with a very loud fan
Leisure Self
10/10
Exceptional
22 Dec 2024
ALLAN
Very good
2/10
Poor
18 Dec 2024
Roger
Lazy Staff. Very frustrating.
Business
10/10
Exceptional
20 Nov 2024
Amina
Have stayed here a few times and always a good experience. Dining option attached is ok but walkable to steak house which is nice.
Leisure Partner
8/10
Excellent
28 Oct 2024
Garry
Really nice hotel and restaurant but the heater/ac unit didn’t really work.
Leisure Partner
10/10
Exceptional
19 Oct 2024
Eric
Bed was pretty comfortable comapred to other hotels I have stayed at. Elevator required a room card to operate, increased sense of security.
Business Self
8/10
Excellent
14 Oct 2024
Jim

Nice place, good restaurant, good food.

It was a good stay, TV didn’t work.
Beds were good, clean comfortable room. Nice big tub and a nice separate shower, shower head adjustment wasn’t working properly, just had the high pressure massage setting
Friends_and_family Friends
4/10
Poor
13 Oct 2024
Brittney
This property did not have hot water. No matter what time of day we tried to shower, the water was lukewarm at best. When we complained, they sent someone up who felt the water temperature and told us it was good enough to shower in. We spoke to numerous other guests who all said they had the same problem. Charging $200 a night and not having a hot water tank large enough to accommodate their guests is absurd.
Partner
10/10
Exceptional
01 Oct 2024
Brent
The lady at the front desk was very friendly and helpful
Leisure Family
8/10
Excellent
08 Sep 2024
Verified traveler

Good stay

Doorknobs need to be fixed, bathroom door would not latch to stay closed therefore would not lock, surprised there’s no fans in the bathrooms either. Service was exceptional and very accommodating. Hot tub not working. Kinda wish it was made known before check in.
Friends_and_family Family
10/10
Exceptional
02 Sep 2024
Tyler
I made a last minute reservation, pretty much from their parking lot. By the time I got inside, everything was ready to do. No hassle, no stress.
Leisure Friends
10/10
Exceptional
01 Sep 2024
Colette
Awesome stay and the restaurant was fantastic
2/10
Poor
26 Aug 2024
Cindy
Wonderfup
10/10
Exceptional
26 Aug 2024
Robyn
Clean
8/10
Excellent
01 Aug 2024
Daryl
Good Property
6/10
Pleasant
14 Jul 2024
Jennifer Lee
Great location but definitely needs some updating. Carpets are in rough condition all through the property.
Leisure Family
4/10
Poor
09 Jun 2024
Nikola
The age of the facility and cleanliness makes it look like Motel 8.
Leisure Family
10/10
Exceptional
03 Jun 2024
Sonja
It was quiet even though my room faced a busy road. It located conveniently (short drive) to shopping and restaurants.
Leisure Partner
8/10
Excellent
16 May 2024
Wayne
I would like the restaurant to open for breakfast earlier
10/10
Exceptional
11 May 2024
Denis

1 night family

Pool was great sad to see the hot tub was under repair, our room had a nice jetted tub so everyone happy.
Friends_and_family Family
8/10
Excellent
12 Apr 2024
Louise
Very clean. Ran out of coffee in the morning
Friends_and_family Family
8/10
Excellent
31 Mar 2024
Wendy
Good location. A bit noisy as there was a small child in the adjoining room who was up early and loud.
Leisure Friends
2/10
Poor
16 Mar 2024
Samuel

Terrible mattress, rest nice.

Unfortunately probably the worst mattress I’ve ever experienced in a hotel.

Actually had a big dip in it from right of center. Felt like I was sleeping on a ledge.

Staff were nice and place generally lovely. But $220 for that mattress is unacceptable.

Will be requesting a refund, or not staying there again and advising my soccer team the same.
Business
8/10
Excellent
07 Mar 2024
Maureen
Nice hotel
Leisure Family_with_children
6/10
Pleasant
27 Feb 2024
Arthur
At Expedia the profile stated that complimentary breakfast is offered, but it was not. Also the hot tub was not active.
6/10
Pleasant
20 Feb 2024
Troy
This hotel was ok. The rooms were quiet, clean and spacious with nice beds. The customer service was poor, we had to ask several times and different staff to get towels to the pool and coffee made in the lobby, the front desk staff seemed to ignore each request so we’d go up to our room and call housekeeping. The restaurant in the hotel was fantastic! The pool area was unkempt and dangerous. It didn’t require a key fob to enter and one morning we went to the pool and the area was trashed. Garbage everywhere, safety equipment strewn about, tables chucked into the pool…. The staff didn’t seem to notice or care.
Leisure Family
8/10
Excellent
18 Feb 2024
Ian
Thanks for the stay
Leisure Family_with_children
10/10
Exceptional
03 Dec 2023
Klaus
Very friendly and accommodating staff
6/10
Pleasant
03 Dec 2023
Gabriel
Shower head was all clogged up and washroom faucet broken
Business
4/10
Poor
03 Dec 2023
Reginald

Very disappointed

Great lobby and staff, and a fantastic restaurant. The food was incredible.

Went to lay in bed to have a great nights sleep and encounter THE worst hotel bed I have ever experienced. In the most expensive suite available. A bed that should have been in a dumpster…The bed was only half usable. One side was a big divot, broken springs coils, as if someone had slept in the same place for 25 years. I was honestly impressed with this hotel up until that point.
The one thing hotels should strive for is a comfortable sleep/bed. Everything else should be secondary. Not in this case. Far from it. We stay in Edmonton quite frequently and this will be the last time we stay at the Four Points (Which is unfortunate because the restaurant was truly incredible)
Partner
8/10
Excellent
26 Oct 2023
Xuezhi
nice
Business Family
10/10
Exceptional
13 Oct 2023
Jane
Comfortable beds and pillows
Leisure Partner

Location & surroundings

Four Points by Sheraton Edmonton Gateway
10010, 12Th Avenue Sw, Edmonton, Canada

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Four Points by Sheraton Edmonton Gateway

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