Azalea Residences Baguio

10/10

Exceptional

21 Apr 2026

Adrian

Clean room, service of the staff and the Breakfast is commendable

Business

8/10

Excellent

16 Apr 2026

Your

Nice Hotel. Breakfast was excellent. Room smelled bad, and bathroom needed deep cleaning. Tiles were dirty

Partner

10/10

Exceptional

16 Apr 2026

alejandro bernardo

My family had an amazing stay at your residence hotel. Staff are very welcoming, approachable, helpful. The breakfast is wonderful and the hotel itself deserve a five ⭐ rating..we will definitely be staying at your hotel again

Family

6/10

Pleasant

16 Mar 2026

MARIBEL

Everything was good except the bathroom needs to be upgraded and more breakfast options.

Family

10/10

Exceptional

09 Mar 2026

Gloria F

It’s a relaxing place.

10/10

Exceptional

09 Mar 2026

GEM

This Azalea properties are great! Tried both their Baguio and Boracay and worth the money!

Family_with_children

8/10

Excellent

02 Mar 2026

Teresita

No, shops nearby. The hotel outside was gorgeous, parking was safe. The location of the hotel was sooo hard to find. There was no sign or billboard for Azalea hotel that made it hard to find it. The lstaffs were absolutely great, friendly and helpful and the lobby was very clean

6/10

Pleasant

15 Feb 2026

keith christianne

The room is not favorable because of the smell but the staff were excellent in customer service!

Leisure Family

6/10

Pleasant

08 Feb 2026

Erlina

The room was very cold and there is no pine scent outdoor. What I smell was diesel fumes. Not at at all what I’m expecting. The bedding’s are dingy looking kind they are overused. I’m used to having crisp white bedding in a hotels or vacation club hotels. I would never go back to Baguio.

Leisure Family

8/10

Excellent

07 Jan 2026

Paolo Gabriel

Overall very good. But wifi is very unstable and sometimes weak.

Friends_and_family Family

10/10

Exceptional

01 Jan 2026

Victoria

Clean room and courteous staff.
What i liked most are the fireworks and the New Year mass

8/10

Excellent

31 Dec 2025

Manu

Room was good, staff was helpful and courteous..

Leisure Self

4/10

Poor

30 Dec 2025

McKinley

The room itself was OK. The shower was pretty bad. The shower wall grout was growing mold, the shower head was corroded so that water only came out of a few holes. The water was lukewarm at best, the water in the room’s kitchen was not drinkable/potable. I was charged a higher price for a room that faced a wall so there was no view; however the balcony didn’t have any chairs to sit and enjoy a view so the management was aware of the situation. The staff were polite and courteous. The property looked average and the breakfast buffet was okay. But I will never book this hotel again.

10/10

Exceptional

28 Dec 2025

Mary Louis

The room was well maintained and clean and the staff was very courteous. Kuya J’a restaurant was okay and very accommodating.

Friends_and_family Family

8/10

Excellent

16 Dec 2025

madelyn

the only thing is when you open the fridge it keeps moving dies not stay on one spot

Friends_and_family Family

6/10

Pleasant

14 Nov 2025

Paul

Charge me a fee for a unknown stain on a towel, unbelievable nonsense...

Partner

8/10

Excellent

13 Nov 2025

Evelyn

Staff are great, helpful and easy to talk to.

Leisure Family

10/10

Exceptional

26 Sep 2025

Rutchel

Good stay, will be back definitely.

10/10

Exceptional

24 Sep 2025

Patrick

Thank you, Azalea! We enjoyed our stay!

Leisure Family_with_children

6/10

Pleasant

27 Aug 2025

mae anne

They need to do better with cleaning, it’s such a beautiful property but needs cleaning!! The shower heads were dirty and saw some mold up in the ceiling the the bathrooms. The sinks were also pretty gross. Overall tho, staffs are very friendly and amenities are great

Leisure Family_with_children

10/10

Exceptional

02 Aug 2025

Pinky

Excellent customer service from every department. Amazing atmosphere. Beautiful. clean & spacious room.overall, it’s above and beyond my expectations. Highly recommended.

10/10

Exceptional

18 Jul 2025

CHARINA BAYAWA

the place is so nice the crew and the people working there are nice buffet food is very delicious.Good location too

2/10

Poor

07 Jul 2025

Marie

Unfriendly staff

10/10

Exceptional

02 Jun 2025

Karen

We like the room we booked. Spacious and good for 6 people. The only problem is, is smell like old room or something. But we like the free breakfast and all the staff friendly

Family

10/10

Exceptional

14 Mar 2025

Thomas

A very good accomodation in Baguio with very comfortable bed

Friends_and_family Family

6/10

Pleasant

05 Mar 2025

Pedro

Staff were quite courteous but services both at the hotel and Kuya J’s were so slow.

10/10

Exceptional

17 Feb 2025

Arlene

Overall great experience

Leisure Family

6/10

Pleasant

23 Jan 2025

Lailani

The exterior of the building is great, however the room that we stayed looks old and needs upgrading. Balcony doors seemed broken and the washroom was not well kept. We expected more but was a bit disappointed.

Leisure

8/10

Excellent

21 Jan 2025

Joel

Bump on my head

I would've given 5 star but in the morning of our last day, I slipped in the shower hitting my head on the wall with me ending up with a bump on my head. The shower had slippery floor and when my told the front desk of what happened, they said there should've been a rubber mat but there was none. Going home with a bump on my head but otherwise, the hotel was nice. Just be careful with in the shower and ask for a rubber mat. 😄

Friends_and_family Family

10/10

Exceptional

12 Jan 2025

Anessa

Very clean and quiet hotel. Loved staying here on our vacation. My toddler enjoyed their little playground right outside the hotel.

10/10

Exceptional

06 Jan 2025

Edgar

Very comfortable stay good buffet n service is excellent love the place

4/10

Poor

30 Dec 2024

Erin

I wouldn’t recommend this place

I booked a 2 bedroom studio for 6 persons for an overnight stay on 12/29/24. Good value for money if you don’t mind dingy accommodations with windows and balcony facing a wall, clogged toilet, no hot water in one of the two bathrooms, and front desk staff telling you that they charge for extra towels because you asked for them on the morning of check out day instead of the night before (huh???). In short, this is not The Manor, the only place in Baguio worth staying in if you want to enjoy the city.

Friends_and_family Family

10/10

Exceptional

28 Dec 2024

Agnes

Well furnished, clean accommodation

8/10

Excellent

05 Dec 2024

George

Friendly staff. Decent restaurant

Leisure Family

10/10

Exceptional

11 Nov 2024

Joven Jr.

Excellent

8/10

Excellent

29 Oct 2024

Peniatu

Suits the purpose

Services was exceptional. Place a little bit run down but the staff were very helpful.

Friends_and_family Family

10/10

Exceptional

11 Oct 2024

Eric

Clean,quiet,comfortable accomodations

Leisure Partner

8/10

Excellent

10 Oct 2024

Besilda

Cleanliness

Leisure Family

4/10

Poor

16 Jul 2024

Gary

No air conditioning, Baguio is very proud of their cooler temperatures but our room only had one window you could open so the temperature wasn't good for sleeping, they did provide a fan when we asked for one but it was pushing cool air. The hot water didn't work in the bathroom, it had a tankless water heater but maybe it had thrown a breaker or something, because it never warmed up. The safe in the room must of had dead batteries because it didn't function. The breakfast provided was also the worst we had in the Philippines, the food was cold, who likes cold scrambled eggs.We made it 2 days and then found another hotel with air conditioning. It was nonrefundable so we had to eat four days but it was worth it. The Sotogrande Hotel is right next door and it has air conditioning

Leisure Partner

10/10

Exceptional

07 Jul 2024

Nicole

Very Efficient Check-in & Check-out

Had a good stay and the check-in and check-out was very efficient. My friend checked in for us since I parked. By the time I was done, she was already in the room. Same with when I got the car for when we left. My only issue is no elevator from the parking.

Friends_and_family Friends

6/10

Pleasant

01 Jul 2024

Marieta

Not so good, my expectation was not met. i have a reservation for 2 bedrooms can sleep 6 pax, only have 5 people with me, the living room sofa was already set up for sleeping but no blanket was provided jus a flat sheet which was not communicated during the booking the 2 bedrooms has no flat sheet just the comforter. We have to pay extra to get a blanket for the living room. The refrigerator has to be replaced because its not working. The kitchen comes with the reservation plates and cooking utensils but they don’t provide dish soap and sponge, need additional payment for it. They don't have a laundry area contradicting the amenities it offers on hotels.com. The shower has no water heater, it was fixed twice, after the 2nd time it was fixed i used the shower, in the middle of my shower the warm heater turn off, i have to finish up with cold shower. The ceiling fan turned off during the night, its not switching back on after many attempts. On our check out i reported about the water heater and the fan at the front desk. She asked me if i reported it when it happened, i was annoyed because, she was not apologetic regarding it, she made me feel like its my fault for not reporting it immediately for it to be fix. I responded that we are checking out today, I am telling you now so that it will be fix before booking someone. A note greeted us on the countertop, the last paragraph states”please refer to the Guest Compendium in your suite” folder was empty, no one knows what it is.

Friends_and_family Family

6/10

Pleasant

16 Jun 2024

Jennifer

The room is okay but the toilet is not.. the sink is clogged

Partner

10/10

Exceptional

08 Jun 2024

Allan

Great property..different room options to accommodate a bigger family. The place is kinda hard to find as there is not enough signs, and you can't see the hotel from the street (had to go thru a narrow st leading up to the hotel). Staffs are all very nice and attentive. Buffet breakfast is 5 star!!!👍

Leisure Family

6/10

Pleasant

20 May 2024

Roberto

The property is on a hill and a short distance to the main road to access public transportation. The Hotel is clean in the lobby area but in the dinning area a noticed a dead fly on the window panes. The buffet breakfast is not so good. Bread is soggy at the bottom which seems to be stored in the refrigerator and heat. Cereal and muffin are stale. No air-conditioning so we have to open the windows and sliding door but it allows motorcycles exhaust, noise from people talking loudly, cigarette smoke and grill smoke all enter our room during the day and night. We checked out two days before we were suppose to and checked in the new airconditioned hotel next to it.

Leisure Partner

6/10

Pleasant

06 Apr 2024

J R

Hotel’s neighbourhood is perfect for relaxation.

Room’s amenities are quite dated such as bathroom.

Really enjoyed breakfast buffet at Kuya J’s.

Staff are very friendly and courteous.

Friends_and_family Family

10/10

Exceptional

26 Jan 2024

Mary

The skyline view room is has a nice view. The amenities inside the room was great. The staff and servers in the resto. were very friendly and polite. They are very helpful esp. if you have a disability. The cons - not convenient to shop or eat elsewhere. Generally, we would come back to this hotel.

Leisure Family

10/10

Exceptional

26 Jan 2024

Vi

Awesome stay! Thanks .🇨🇦

Business_and_leisure Family

8/10

Excellent

04 Jan 2024

Tefilin

Central Location

Centrally located hotel. Buffet breakfast is a plus. Staff are helpful and provides great service. Room cleanliness can be improved.

Friends_and_family Family

10/10

Exceptional

25 Feb 2020

Verified traveler

Location is good

10/10

Exceptional

23 Feb 2020

JM

Very cozy and clean room. The staff also were helpful. We loved the breakfast at kuya J. Thank you azalea.

Leisure Partner

2/10

Poor

28 Jan 2020

Verified traveler

Not clean and no windows to breath on 6th floor

Friends_and_family Family

8/10

Excellent

24 Jan 2020

Verified traveler

When I arrived at Azalea, they could not find my reservation through Orbitz. Then after 20 minutes, they found my reservation, but informed me that my room was given to someone. They pretended to give me an upgrade room, but it was really not. The room was really noisy at night from the fuctions downstairs, and the room was not noise proof. In the morning, my bed was very bright from the morning sun even with the curtains.

Leisure Partner

10/10

Exceptional

20 Jan 2020

Verified traveler

ambiance
room
we love the breakfast

8/10

Excellent

10 Dec 2019

Verified traveler

It was near the city

Leisure Partner

8/10

Excellent

09 Oct 2019

Verified traveler

very nice place just some observations, a little far from downtown, wifi needed to be logged in very often and the flush of the toilet is not that efficient hence a waste of water

Business Family

6/10

Pleasant

08 Oct 2019

Verified traveler

The room was not in the best condition. The bathroom made my room quite smelly, and it was really humid in the room.

Family

6/10

Pleasant

31 Aug 2019

Verified traveler

The room is not so much organized and clean ... more wide opening for view of the room I feel like I'm in the cage

8/10

Excellent

05 Aug 2019

Dhaniela&Centen

Staff are friendly

Friends_and_family Family

10/10

Exceptional

11 Jul 2019

MB

The staff are superb in terms of customer service. Our car broke down & everyone was solicitous. Special mention to Noni who went out of his way to call the auto repair service & assisted us until he made sure our car was okay.

Leisure Friends

6/10

Pleasant

03 Jul 2019

Verified traveler

What is good about the property is you can cookyour own food.It You feel at home.

Friends_and_family Family

8/10

Excellent

15 Jun 2019

Verified traveler

Good : Convenient location, good service.
Bad: They charged me for a Snickers that was not in the ref when we got there

Leisure Family

6/10

Pleasant

24 Apr 2019

Enrico

Construction was going on, which was very noisy!!!! Room has no aircon so it gets very warm. I think the management assumes that there is no need for aircon in Baguio. But Baguio’s climate has changed! We really thought it is necessary to have alternative by installing aircon unit to their rooms. Bathroom was a little dirty.

Food was great though! Staff were nice.

Leisure Friends

10/10

Exceptional

31 Mar 2019

Verified traveler

Comfortable to stay for travellers. Worth the price!

Leisure Family

10/10

Exceptional

11 Mar 2019

Verified traveler

accessibility

Leisure Family

6/10

Pleasant

05 Mar 2019

Robert

It’s location is very good. The online booking delayed the checking in

Business Partner

6/10

Pleasant

27 Feb 2019

Verified traveler

Staffs are polite, brkfast is excellent

Friends_and_family Friends

10/10

Exceptional

25 Feb 2019

Verified traveler

Properties, None

Business_and_leisure Partner

8/10

Excellent

06 Feb 2019

Ed

This is a great place to stay in Baguio - professional staff, great location.

Business Self

2/10

Poor

26 Jan 2019

Nina

Booked it online on the day itself and should be guarrantted. Upon checkin they did gave away the room we booked. We were transfered to a nearby place

Family

2/10

Poor

05 Jan 2019

AndrewMorrison

The staff were totally incompetent no idea from management how to run a hotel staff were running around like headless chickens large queues at breakfast had 1 coffee in 5 days due to not wishing to wait for 30 minutes in queues but paid for 5 days breakfast definitely not for 5 star travellers would be totally frustrated with this hotel well below standards perhaps only for locals definitely not for international travelers very poor customer service and amenities

Friends_and_family Family

4/10

Poor

26 Dec 2018

Verified traveler

The only two positives: very nice staff and large rooms for a reasonable price.

Downsides:
1. Paper-thin walls. Good luck going to bed early. You will hear everything inside and outside of the hotel.
2. Old rusty/dirty bathrooms.
3. Staff doesn't clean bathrooms daily.
4. Plates and cups in room were filthy.

10/10

Exceptional

25 Dec 2018

Verified traveler

Facilities and amenities are good.

Leisure Family

4/10

Poor

11 Dec 2018

Verified traveler

Water in the shower was too weak. Took me longer to take shower. Check-out process too long and time-consuming.

Friends_and_family Family

2/10

Poor

23 Nov 2018

Melissa

After payment reservations, I was sent a confirmation with different booking dates.

Leisure Family

6/10

Pleasant

20 Nov 2018

Verified traveler

Need to change towels. Sound insulation is poor. Bedroom is crowded. Should improve breakfast food.. Orherwie personnels are very courteous and helpful.

Friends_and_family Family

4/10

Poor

02 Nov 2018

Verified traveler

The utensils are all dirty including the plates. The view from veranda is not pleasing

6/10

Pleasant

31 Oct 2018

Verified traveler

The 2 bedroom unit is not cleaned well. Floor and bathrooms not cleaned propel

6/10

Pleasant

24 Oct 2018

Verified traveler

The room that we was assigned to me was directly on top of the kitchen and there was an ongoing construction so I was unable to open the window for proper ventillation.

2/10

Poor

28 Sep 2018

Verified traveler

I hate checking in to this hotel, they give me extra person charge even for visitors.

Friends

10/10

Exceptional

23 Sep 2018

Elizel

Superb!

We have a great time with a great service all together , surely we strongly recommend this to all my friends and family .

Family

8/10

Excellent

08 Aug 2018

Kevin

Excellent location with clean rooms and hall ways. Efficient and friendly staff.

8/10

Excellent

12 Jun 2018

Aileen

Overall experience was ok. Cleanliness of the toliet/bathroom needs improvement, I would not recommend the food at the hotel.

Family

6/10

Pleasant

06 Jun 2018

G

Spacious for big family

Hall fan was slow and hot water ceased in one toilet just before check out.

8/10

Excellent

04 Apr 2018

Verified traveler

Nice clean hotel with friendly staff a little more choice for breakfast buffet would have been nice

Family

8/10

Excellent

21 Mar 2018

Fred

Nice but remote place, about 4.5 km from Session

Hotel was new and clean, Staff were courteous and smiling, but not very flexible with pricing and charges, food were pretty much cheap, its the room that is pricey even with a big discount, the city ihas nice climate but there is no window fan to letcool air in, they have ceiling fan but only circulate the air inside. Its hot if you are used to cool climate.

10/10

Exceptional

01 Mar 2018

Elizabeth

Nice, cozy, clean

Azalea hotel is a really good place to stay when you are in baguio. Cleanliness, good service, nice facilities. Everything is in perfection. Even the food, it is sumptuous. If given the chance to have a vacation in Baguio city, I will choose Azalea. I will also recommend this to my friends.

Family

10/10

Exceptional

07 Feb 2018

Jess

hola

What

Partner

2/10

Poor

23 Jan 2018

Justin

been trying to cancel the reservation 2 weeks before check in date but no response from the management.

10/10

Exceptional

23 Jan 2018

Jorel

Excellent stay, fast service, friendly, great breakfast. Awesome weekend stay

Family

4/10

Poor

22 Jan 2018

craig

This is the fourth time that I have stayed here

This is the fourth time I have stayed at this hotel in the past four years. The first year I stayed two times then again 6 months later... everything still good. They were trying. They handed us the evaluation papers constantly and the place was really kept up nicely. The staff in the kitchen was top notch and the food was fantastic. Well that was three years ago. I recently stayed there for my fourth time and it was very different. The hotel staff wasn't as friendly and helpful and the place had gotten a bit run down. I was not very satisfied with the restaurant and it's employees were not trained well. of course the first time I stayed there I was totally happy and satisfied but over time the staff had changed and they seem not to care anymore. Next time I go to Baguio I will try a different hotel.

8/10

Excellent

22 Jan 2018

virgilio

Returnees

Your annex restaurant is not complete on the table still have to ask the staff (e.g. Sugar creamer

10/10

Exceptional

21 Dec 2017

Tedie

great stay

very nice hotel the staff was super friendly very quick check in and the breakfast buffet was awesome. I would definitely stay again

Family

8/10

Excellent

03 Dec 2017

Verified traveler

Nice place to stay ...poor mobile signal

It is a lovely hotel to begin with and the staff are helpful and nice. breakfast is very good and has variety of choices. WIFI is good also :) only downside is that mobile signal is poor. no service for globe/sun/smart in the rooms. you need to go to the lobby for a signal. but overall, its worth staying.

6/10

Pleasant

17 Nov 2017

shirley

Nice facade but unclean rooms esp CR\n

Azalea Hotel's facade is beautiful. When we checked in we were attended by a guy who is quite stern looking and doesnt have that welcoming smile. Ask for a deposit for 3k that should have been only 2k. We stayed in 2 rooms and quite warm inside so we had to ask for an electric fan because the ceiling fan was turning very low. CRs not well cleaned, esp the floor tiles. Suggest to use clorux to whiten them. We were given very old worn out towels. Staff though was friendly. Food breakfast buffet is of average, no newspapers to read and some flies around so we had to ask for candles on our table to drive them out.

8/10

Excellent

22 Oct 2017

Richard

Enjoyed stay

Good hotel. Nice everything.
Good free breakfast
Good location

10/10

Exceptional

22 Oct 2017

joseph

Excellent! It’s a great vacation. Meeti new people in different walks of life.

2/10

Poor

26 Sep 2017

Marley

Not worth the stay. Terrible customer experience

Stayed in the hotel and there was no electricity/ brown out that day but apparently this hotel has no generators to make their guests comfortable with their stay- no wifi, no TV, no cable and no fan. Has inconsiderate staffs - refused to offer any compensation for the terrible stay/ experience. Very obvious that this hotel is greedy and is only interested with money/ profit rather than making their guests comfortable and feel valued or special. We spend a lot of money for the stay but this hotel is not interested in developing nor maintaining a loyal customer base. Will not go back to this hotel again. Definitely not a happy customer !

4/10

Poor

05 Sep 2017

majah

NO WINDOW-ROOM

The room doesn't have any room. So suffocating...

Family

10/10

Exceptional

04 Sep 2017

Arnold

Summer Philippine destination