The Majestic Kuala Lumpur Autograph Collection

Malaysia , Kuala Lumpur
Kuala Lumpur, Jalan Sultan Hishamuddin, 5
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100 reviews shown

6/10

Pleasant

20 Mar 2026

Aaron

The hotel is luxurious. Perfectly captures the colonial vibe.

The staff, especially at check-in, did not seem to match the luxury feel of the hotel. There is no sense of welcoming the guests, and at times showing annoyance at the guests because they couldn’t navigate their own front desk system. Also, my Marriot
points were not granted after checking with the front desk 3 times. And it’s still been 1 month now.

On the topic of asking things 3 times, I had to also pester the front desk for a sofa bed to be set up in my parents’ room with my sister. They took 3 hours and constant pestering. They had assumed I did not pay for a 3rd guest. I had to prove it via Expedia. For a luxury hotel, this information should’ve been captured when I paid for everything upfront.

Great hotel, not so great staff.

Family

10/10

Exceptional

18 Mar 2026

Robert

Didn’t use pool or spa.

Friends

10/10

Exceptional

11 Mar 2026

Benjamin

Outstanding value for money — genuinely hard to beat in KL. I stayed in a Genius Suite which was enormous, beautifully furnished with a four-poster bed, chaise longue, and a gorgeous arched window. The bedding deserves special mention: proper feather pillows and Egyptian cotton that made for the best night’s sleep of my trip. It’s those details that separate a true five-star experience from the rest.
The Majestic has real character. In a city where many upscale hotels feel like interchangeable corporate properties, this one stands apart with its colonial heritage and distinctive atmosphere. It feels worthy of the Autograph Collection branding — individual, considered, and with a genuine sense of place. The smokehouse bar alone is worth a visit even if you’re not staying.
Staff were friendly, efficient, and welcoming throughout. Everything felt well-run without being overly formal.
The only slight caveat is location. While centrally placed on paper, it doesn’t quite have the walkability of areas like Mont Kiara or Bukit Bintang — you’ll likely need a Grab for most outings. That said, if you’re happy with that trade-off, the quality of the room and the price point make this an exceptional choice. For what you’d pay for a basic chain hotel room in London, you’re getting a genuine suite in a landmark property. Highly recommended.

10/10

Exceptional

09 Mar 2026

Aminah

This place never disappoints! Friendly staff, great hotel - sad we had to leave:( Look forward to coming back.

Business Family_with_children

10/10

Exceptional

03 Mar 2026

Nigel

Loved The Majestic - it achieves the rare combination of being a 'heritage' property, but also being luxurious. It doesn't quite match up to The Imperial in Delhi, but it is not too far off. Excellent staff, lovely rooms and decent public areas. I wish we'd had time to stay longer.

Partner

10/10

Exceptional

01 Mar 2026

Doug

Room was exceptional, awesome value, staff throughout the hotel, just lovely and so helpful.

Business Self

10/10

Exceptional

27 Feb 2026

Elaine

Everything was excellent from walking in to walking out . The Hotel was beautiful and very colonial style , the staff were attentive and always super polite , the room was top notch and the food was great .
Only negative it was a little far from everything needed taxi but cheap .

Partner

10/10

Exceptional

23 Feb 2026

paul

big spacious room , well prepared

8/10

Excellent

15 Feb 2026

David

Junior Suite was spacious.
Dinner buffet impressive

Leisure Partner

10/10

Exceptional

14 Feb 2026

Jan

Friendly staff, very good room, a lovely comfortable colonial style hotel.

Partner

10/10

Exceptional

11 Feb 2026

Peter A

yes, and the staff was very helpful

Leisure Partner

10/10

Exceptional

08 Feb 2026

nick

Room was perfect.

Partner

8/10

Excellent

08 Feb 2026

Mark

Great breakfast. Friendly staff. Very comfortable bed and pillows.

10/10

Exceptional

03 Feb 2026

Charles Yogi

Top Shelf. Superb staff. Exceptional attitude and staff attire.

Partner

10/10

Exceptional

22 Jan 2026

William

All good

Partner

2/10

Poor

18 Jan 2026

JAE SANG

Room,staff,location,food

Self

10/10

Exceptional

04 Jan 2026

Bjorn

4 UK 44

Business_and_leisure

6/10

Pleasant

29 Dec 2025

neville

The bedrooms were lovely we upgraded but they were freezing and know one seemed to know how to make it warmer we were there 5 nights so made it slightly unpleasant, the staff were wonderful every where particularly the concierge who was brilliant, but I booked a hair appointment and Chi in the bar where you made an appointment was fairly couldn’t be bothered

Business_and_leisure Friends

10/10

Exceptional

28 Dec 2025

Wesley

Excellent

Friends_and_family Family

10/10

Exceptional

26 Dec 2025

Manish

Everything was just amazing, starting from the staff flexibility all the way to the smallest details that you would request at the breakfast table. Absolutely amazing!! Even the porter was so friendly that he bought drinks for us, nowhere have I experienced such great service. Rooms cleaned twice a day, I mean , wow!

Leisure Partner

10/10

Exceptional

06 Dec 2025

WISSAM

The room was large, spotless and the staff were extremely friendly and accomodating. The AC is good and the bed very comfy. Th location is also central.
Just one small improvement can be made with regards to the slippers as they are of low quality compared to the luxury of the hotel.

Friends_and_family Friends

10/10

Exceptional

03 Dec 2025

Damien

Had a great stay. Only one night for business. Great service ; food options: great dinner and breakfast buffet !

Business

10/10

Exceptional

24 Nov 2025

Nicholas

Probably the best hotel in Kl

Business_and_leisure

10/10

Exceptional

22 Nov 2025

Kaylene

Beautiful colonial/art deco building with so much on offer and appreciate that’s it’s hard to leave the hotel to explore KL. Position perfect to walk to key historic sites and short walk to station for go elsewhere. Outstanding service from all staff and a special mention to the Concierge Desk who couldn’t do enough for us to ensure our 4 night stay was the best. The Botanic Gardens were very close providing us with a nice focus for an early morning walk. Highly recommended for a KL stay and a taste of history, don’t forget to experience the hotels High Tea in one of the many gorgeous lounges or cafe.

Partner

10/10

Exceptional

28 Oct 2025

Bee wah

Breakfast was very good. Lots of choices.

Self

10/10

Exceptional

21 Oct 2025

Peter

Wonderful - enjoyed it very much.

Our stay here was wonderful. The service of the staff was exceptional, and it was this that really made our visit memorable.

We thoroughly enjoyed our stay, including a visit to the spa and afternoon tea.

Partner

10/10

Exceptional

19 Oct 2025

Victoria Louise

Absolutely fantastic experience here, we had a junior suite which was excellent.
The staff were all so polite, courteous, and helpful and nothing was too much trouble from the front desk staff to the house keepers.
Some staff members remembered what coffee I liked every morning at breakfast which I found a very nice personal touch.
The breakfast selection was superb with so many options.
Every member of staff went above and beyond.
The hotel was spotless both inside and out and we would highly recommend here. Will certainly return in the future.

Leisure Partner

10/10

Exceptional

15 Oct 2025

Anis Fitri

Room was comfortable and breakfast buffet was good

Partner

10/10

Exceptional

11 Oct 2025

Patrick

This hotel is majestic. Definitely recommend staying here, even for just 1 night. The Smoke House is a good addition

Leisure Self

10/10

Exceptional

15 Sep 2025

Brendan

The room was large and spacious. Well equipped and very clean. The staff were very nice and helpful. the concierge was exceptional and overall we would highly recommend this hotel

Leisure Partner

10/10

Exceptional

04 Sep 2025

Verified traveler

Wonderful experience, staff members were very polite and efficient

Business

10/10

Exceptional

03 Sep 2025

Adnan

Excellent hotel with great dining facilities. The breakfast buffet is huge with plenty of varieties. The staff are very courteous and helpful. Excellent stay with nearby attractions.

Leisure Partner

10/10

Exceptional

26 Aug 2025

Jeffrey

Great

10/10

Exceptional

26 Aug 2025

Lori

Beautiful property and great food options

Leisure Self

10/10

Exceptional

14 Aug 2025

Ian

Wonderful hotel

10/10

Exceptional

11 Aug 2025

Ishaq

We thoroughly enjoyed our stay at the Majestic hotel. All the staff from concierge to the kitchen were exceptional. It was our anniversary and the concierge had upgraded our booking to a VIP suite to honour us. A wonderful place which I highly recommend

Leisure Partner

10/10

Exceptional

16 Jul 2025

Izhar

Excellent location and modern hotel

Leisure Family

6/10

Pleasant

14 Jul 2025

Katherine

This is our third time staying here. Local options at breakfast were very tasty and our check in was quick. However service could do better and certain aspects in the room needs fixing and updates.

Leisure Family

8/10

Excellent

15 Jun 2025

Yang

One of the pillows had some yellow stain on it. Even in a four-star hotel, this is a hygiene oversight.

Friends_and_family Friends

10/10

Exceptional

05 Jun 2025

Desseta

Great location. Wonderful room. Great breakfast

Leisure Friends

8/10

Excellent

02 May 2025

Muthoni

Great service

10/10

Exceptional

22 Apr 2025

Diane

This is a 5 star boutique hotel that is confortable with exceptional service at all levels. The restaurants were very good-breakfast, lunch and dinner were buffet style with plenty of selection. There was another restaurant that had a la carte and a bar which we did not try.
I would return to this hotel-

Leisure Partner

10/10

Exceptional

14 Apr 2025

Alex Y

Beautiful Old World charm, excellent service and super friendly staff members. Excellent dining and breakfast. Highly recommended. I will book again!

Leisure Partner

6/10

Pleasant

31 Mar 2025

Julien

Good but I expected a bit more from the hotel itself. They didn’t take into account my Marriott status and my room was very noisy (could hear crystal clear the mosquee), was then transferred to another room upon my request which was fine.
The room was clean but the materials were sometimes out of date/ broken. Everything was fixed as soon as I asked so the service and staff are really great and the hotel is great overall but it’s slightly below what one would expect for a 5 star hotel.
Room service was tested and satisfying!

Business_and_leisure

10/10

Exceptional

23 Mar 2025

Sneh

Family Vacation

Amazing Hotel. Very nice and clean. Friendly staff. Within walking distance to a lot of shopping and eateries.

Friends_and_family Family

6/10

Pleasant

21 Mar 2025

SITTIKORN

Pillow has bad smell from scalp oil.

Business Self

10/10

Exceptional

18 Mar 2025

Fraser

Amazing stay, absolute must in KL!

Absolutely incredible stay at a beautiful hotel. Amazing value for money and the staff were extremely friendly. My room was really amazing and I was allowed to check in early after a 5am flight. 10/10, 5 stars!

Self

8/10

Excellent

13 Mar 2025

Neil

Almost perfect - let down only by poor wifi

Everything was great - but marked down one star due to terrible wifi in room, which I need for working remotely. Multiple times I asked and was promised a resolution. Which didn’t happen. Otherwise, everything else was great. But won’t return due to awful wifi service, unfortunately.

Partner

8/10

Excellent

04 Mar 2025

Noreen

A very nice hotel

This is a very luxurious hotel. It has all the colonial charms of the past. Although the room was beautiful, the design of the bathroom was uncomfortable. It was hard to use the toilet with hitting your head on the small glass enclosure. The towels were located with the toilet rather than the shower and there was no soap dispenser with the second sink.

The location was not near any eating establishments and the options at the hotel were pricey and limited.

Partner

10/10

Exceptional

28 Feb 2025

Patrick

I was very impressed with my tower, deluxe room with King size four poster bed. Staff were polite informative and always helpful. I really enjoyed the food and room service was always very prompt. I would certainly recommend and would be more than happy to book again.

Leisure Self

10/10

Exceptional

27 Feb 2025

Ashikur

The staffs are so friendly, the breakfast is great and staffs are always around to serve.
The swimming pool is little too small for the size of the hotel.
The stations are within walking distance.

10/10

Exceptional

17 Feb 2025

Judi

It is a beautiful hotel in good condition. My jr suite was huge and the furniture was very comfortable. The bathroom was beautiful with a huge soaker tub and rainshower.

8/10

Excellent

09 Feb 2025

KIM JOO

NOTHING

Friends_and_family Friends

10/10

Exceptional

03 Feb 2025

Bob

Attention to detail and staff attentiveness

4/10

Poor

25 Jan 2025

Shiho

They listed shuttle services which don’t exist anymore on their website.
The front desk gents were nice, but everyone else was not very friendly or helpful.
TV channels are very limited and it made no sense to have a tv in a bathroom as we don’t understand local languages.
Thought they were so much better last time I stayed before Covid. I won’t come back again.

Leisure Partner

10/10

Exceptional

17 Jan 2025

Veechoong

My favorite in KL

8/10

Excellent

04 Jan 2025

Khaled

Liked and old ambiance of historic hotel, breakfast and friendly staff.

Didn't like.....
Only one trash can in the entire room.
Ordered coffee and fries in room.......came very cold. After complaining a hot plate of fries was delivered.
Coffee maker was old ...... it was a challenge get it to brew.
Bathroom and in-room tub design was pretty bad.
Concierge had very little knowledge of local events or happenings.

Leisure Family_with_children

10/10

Exceptional

01 Jan 2025

Yong Kiang Sherman

Great room and a grand lobby

Business Self

10/10

Exceptional

31 Dec 2024

Jill

Breakfast is the best breakfast ever! The staff are so helpful and the rooms are such good value and so comfortable.

Leisure Self

6/10

Pleasant

27 Dec 2024

Syarifah

I recently stayed at The Majestic Hotel Kuala Lumpur and came away with mixed feelings. While there were several highlights, there were also areas for improvement.

Check-In Experience
The check-in process was not as smooth as I expected. Despite arriving at 4:20 PM, my Junior Suite was not ready. While I don’t hold the reception staff accountable, the recovery could have been handled better. On the upside, I requested complimentary breakfast for the inconvenience, which they kindly granted. I appreciated that gesture.

Location
The hotel’s location is a drawback. There’s nothing within walking distance, so you’ll need a vehicle to get anywhere. No malls, restaurants, or attractions are nearby, which might not suit travelers who prefer more accessible surroundings.

Service
The service, however, was excellent. The staff were incredibly attentive and responsive. They use WhatsApp for communication, which made it convenient to request assistance. For instance, when my Wi-Fi connection slowed down, a butler brought a portable Wi-Fi unit within 5 minutes—a level of efficiency that exceeded expectations.

Overall
While no hotel can deliver perfect service, I am grateful for the attentive staff and their quick response to my needs. The challenges with check-in and the less-than-ideal location were offset by the exceptional service. If convenience and immediate access to amenities aren’t priorities, The Majestic could still offer a memorable experience.

Leisure Family_with_children

8/10

Excellent

22 Dec 2024

Irene

Beautiful hotel, very close to KL rail station and KL Central rail station, botanic gardens etc., easy to get to/from airport

Leisure Self

10/10

Exceptional

19 Dec 2024

Afiqah

Such a quaint hotel

Leisure Family_with_children

4/10

Poor

04 Dec 2024

Koben

Nice hotel just not for business travel

I’ll caveat that this was for a business trip. The hotel is beautiful, the rooms are clean and comfortable, and the staff are great. However, I would not recommend this hotel for business travel. The WiFi is terrible, making basic work functions difficult. The noise from traffic went all night and was so loud that even with earplugs I did not sleep much. And checking in took nearly 1 hour due to a change in my schedule and the need to add an extra night.

Business

4/10

Poor

17 Nov 2024

Kah Hock

Upkeep needed for fitments and looking tired.

Still grand and beautiful, but the fittings in the rooms shows signs of aging, the shower floor is ponding and leaks out to the main toilet area, the bathtub was not secured down, the bed was creaking with tired mattress and the sofa was stained and beaten up. My room 1202 is facing the highway and train tracks, thus was noisy every other minute with a combination of road and train noises. Do avoid this room unless double glazed window panes are fitted. The breakfast was bad, food overcooked (read \"hard\"), coffee dispensers still a bottleneck, range of food is uninspiring for this establishment.

Partner

10/10

Exceptional

17 Nov 2024

Eileen

The attention and assistance from all staff without exception was excellent.
The room was very nice, spacious and comfortable bed and good linen.
Shuttle bus great as not near any amenities.
Highly recommended👍

10/10

Exceptional

07 Nov 2024

David

a lovely hotel.

8/10

Excellent

03 Oct 2024

Omar

The service is a little rubbish, had to constantly ring for things like bath towel replacements, or re fill the bar fridge and they would forget and have to call again. While many speak english many times we was a difficult exchange because they were difficult to understand. However the venue is nice, but they do need to improve the internet speed as it was very average and sometimes barely worked at all. Rooms need a refurb, many are showing signs of wear and tear.

Business_and_leisure Partner

10/10

Exceptional

22 Sep 2024

Verified traveler

Staff were excellent and rooms nice and large. The breakfast buffet was amazing!! Would definitely go back if visting KL again.
The beds are a tiny bit hard but everthing else was superb.

Partner

10/10

Exceptional

11 Aug 2024

Daw Wee

The hotel’s room is spacious and the staff is friendly and helpful. However, the location is not very ideal. It is not convenient for me to walk to the shopping area.

Leisure Family

10/10

Exceptional

22 Jul 2024

Tahera

Staff were friendly and room was comfortable

Leisure Family

10/10

Exceptional

17 Jul 2024

Haseem

5* experience

Immaculate hotel with everything you’d expect from a 5*. The room was huge with a great bathroom and views.

Partner

10/10

Exceptional

10 Jun 2024

ZAINI

This is the 3rd time we're staying in this hotel. The service remains as good as the previous. However, the range of tv channels has been decreasing with each stay (our first visit was in 2021).

Leisure Partner

10/10

Exceptional

03 Jun 2024

Manjeet

The staff are excellent however it is the roomservice closing at room

Family

8/10

Excellent

29 May 2024

Koon F

The hotel was great and I've no complaints except the location was not too convenient. It takes about 15 minutes walk to and from a train station. The hotel offers complimentary pickup and drop off at the KL Sentral, but the last pickup from the KL Sentral was about 5:30pm.

Partner

10/10

Exceptional

25 May 2024

John

Leisure Partner

10/10

Exceptional

10 May 2024

Abu

The property is clean, the room is capacious, with almost all the necessity amenities. I was disappointed because of no microwave. Also, little bit away from the city center, which mean you have to take public transport to almost everything.

Leisure Partner

10/10

Exceptional

06 May 2024

Wuttipong

I like its historic architecture.

Leisure Family

6/10

Pleasant

02 May 2024

Mark

Booked this for the promise of a heritage experience but unfortunately we didn’t get it.

Leisure Partner

10/10

Exceptional

28 Apr 2024

Daryl

The hotel and rook were beautiful, and the staff was warm and welcoming. I would definitely come again.

Leisure Family

10/10

Exceptional

27 Apr 2024

Rachel

Good Update Room. Good View.Good services. Wonderful experience.

Leisure Partner

10/10

Exceptional

26 Apr 2024

Sarah

Beautiful private beach. Our room was stunning with ocean view. Its so bug with two living rooms Love the two balconies and with beautiful landscaping throughout the resort. The staff oc fge hotel was very friendly and professional. We enjoyed our kayaking and ATV rides .its a nice place to enjoy and relax, a,
around the beach,swimming ,kayaking, paddle boarding.

Leisure Partner

6/10

Pleasant

22 Apr 2024

Verified traveler

Nice Place

Nice place overall. Good staff. A bit dark and crammed in places like breakfast area and bathroom. The new wing interiors didn’t quite keep the heritage features of the original next door.

Friends_and_family Friends

8/10

Excellent

17 Apr 2024

Francis

We liked the location of the hotel being on the edge of the city. Transport was easy by taxi to get different areas. Buffet breakfast and evening meals were good with a lovely selection of different foods.

Leisure Partner

10/10

Exceptional

16 Apr 2024

Harel

Fantastic choice

Excellent stay. Hotel is an old building that has kept it charn. It has been renovated and the rooms are modern and impeccable. Staff is always friendly and helpful. Breakfast was very varied and good. Location is within walking distance of the National Museum, the Museum of Islamic Arts as well as Chnatown.

Business

10/10

Exceptional

08 Apr 2024

Rossleigh

A very restful stay and staff weee helpful and attentive

10/10

Exceptional

28 Mar 2024

Charles

Amazing place. Stay here.

Amazing staff, friendly and warm. Room was large and felt luxurious. The bug bath a real treat. Breakfast was quite poor, but dinner the night before was spectacular. The jazz singer and trumpeteer were exceptional and oozed decadence, and sohistication. As a younger guy, it was easy to appreciate what the hotel is trying to achieve. It really succeeded in making you feel special and welcome. Exceptional place.

Self

10/10

Exceptional

24 Mar 2024

Bart

Simply wonderful Hotel in every way. Updated, clean rooms and staff that were always available to serve any need. In terms of dining, do not miss enjoying the fantastic dinner buffet prepared by the extraordinary Chef Hossein. Marvelous regional dishes prepared with perfection. And if that's not enough, the breakfast buffet is unbelievably awesome. A mix of Western and regional SE Asia dishes that are fantastic. Arguably the best hotel and dining we've had in SE Asia.

Leisure Family

10/10

Exceptional

24 Mar 2024

Eamon

Colonial charm, great dining and fantastic staff. Recommended

Leisure Partner

10/10

Exceptional

17 Mar 2024

Teo

Excellent ambience
Glassdoor with curtain posed a danger though
I had a bad knock on my forehead during my stay as glass door was covered by bathroom curtain
Ouch !

Friends_and_family Family

10/10

Exceptional

07 Feb 2024

Hidayah

Everything was perfect!

Leisure Family

10/10

Exceptional

06 Feb 2024

kong

Great 5 star hotel

Excellent, great service, but need private transport to most attractions

Friends_and_family Family

10/10

Exceptional

28 Jan 2024

PHAP

Luxury at good location

Very good hotel

Partner

10/10

Exceptional

04 Jan 2024

Carol

It's money well spent. Staff at dining outlets exceptionally good service and courteous.

Leisure Family

6/10

Pleasant

01 Jan 2024

Liza Y

Sound from railway station

Spacious room with pool view facing railway station not recommended. It would be better if windows had sound resistance.

Friends_and_family Family

10/10

Exceptional

06 Dec 2023

Keven

Beautiful, quiet and comfortable stay.

Business Self

8/10

Excellent

03 Dec 2023

Verified traveler

Great stay, check-in could and should be better. Not the first time staying but as always check in was delayed. Early check in requested but unavailable. At normal check in time, room was still not ready as well. Everything else was good.

Partner

10/10

Exceptional

26 Nov 2023

Reza

Very friendly staff. Good english. Very helpful

Leisure Partner

8/10

Excellent

25 Nov 2023

Kevin

Nice hotel with lots of history, but quite far from shops, restaurants etc. not near subway either, although there is a complementary bus service