Name: Mercure Newbury West Grange Hotel
Address: Cox'S Lane, Bath Road, Midgham, RG7 5UP, GB

8/10

Excellent

27 Jul 2026

Dawn

It’s what you’d expect for this range of hotel. There was a function on the night so we nipped to another pub for dinner. No aircon but our room was cool as facing the fields. Our friends not so lucky they faced the courtyard and boils all night

8/10

Excellent

20 Jul 2026

Alex

.

10/10

Exceptional

13 Jul 2026

Jacqueline

Staff were informative & helpful.

Family

2/10

Poor

28 Jun 2026

Peter

Paid extra for Air Conditioning didn’t work.

Lamps in room didn’t work.

Internet/WiFi is poor

Business

10/10

Exceptional

21 Jun 2026

Neil and Christine

Lovely hotel. First impressions were good on arrival with polite and friendly reception staff. Also very helpful.
The room was very comfortable. The meal at night was also good.
We would definitely book to stay at this hotel again

Partner

10/10

Exceptional

12 Jun 2026

Jennifer

Reception staff were great. They make the place !

Self

8/10

Excellent

08 Jun 2026

Simone

Helpful staff, good atmosphere. Friendly.

Self

10/10

Exceptional

30 May 2026

Jane

Lovely stay at this hotel. The bedroom was well appointed and the bed was really comfortable. Very clean and well maintained. Staff were very helpful. Good breakfast offering too. Would recommend this hitel

Partner

10/10

Exceptional

18 May 2026

Kevin

Nice quiet location, and easy to find. The reception staff were very welcoming, and were able to answer all my questions
Room was clean, bed comfortable and had a good nights sleep. Breakfast was plentiful and food quality good.
Overall a good experience; would consider booking again.
Thanks!

Partner

6/10

Pleasant

15 May 2026

Linda

The coffee Machine was not working at breakfast there was only one member of staff and he was mot very concerned that everyone was requesting it The hot breakfast was lukewarm.

Self

10/10

Exceptional

11 May 2026

Alan

The hotel was spotlessly clean. The staff were friendly and very helpful. The breakfast had a lovely variety of fresh foods. I would definitely recommend this hotel to anyone and would stay here again when in the area

Family

8/10

Excellent

11 May 2026

Gordon

Good place to stay .nice place for starting day trips out .

Partner

8/10

Excellent

04 May 2026

Ian

Ideal location for stop off visiting relatives. Room was nice and clean but compact.

Partner

10/10

Exceptional

01 Apr 2026

Khurram

I had a very pleasant stay overall and really appreciated the comfort and service provided. The hotel was very clean, well-maintained, and clearly lives up to its rating. The room was nicely arranged, which made the experience even more enjoyable.

One small thing I did miss was having complimentary water bottles in the room, as this is something I’ve usually found helpful during my stays elsewhere.

Additionally, a slight improvement could be made in the cleanliness just outside the building. Although there is a designated smoking area, there were quite a few cigarette butts visible, which suggests that the outdoor area may need more regular cleaning. While this didn’t affect me personally, it could make a noticeable difference for other guests and families.

I didn’t include breakfast or dinner in my stay, but from what I could observe and the inviting aromas from the kitchen, it gave the impression of a high-quality dining experience, with a talented chef and a well-presented bar.

Overall, it was a great experience, and I truly appreciate the effort of the staff. With just a little attention to these minor details, the stay could be even better.

Self

10/10

Exceptional

09 Feb 2026

Michael

Lovely clean well appointed room ,had everything we needed, even a fridge ..powerful shower and comfortable bed .
Good range of items for breakfast, hot or cold .
Ample parking and very friendly staff.
We would definitely stay here again if in the area .

Partner

8/10

Excellent

08 Feb 2026

Ian

Easy to park, quiet location, clean room and a more than decent fish and chips. Staff are friendly and helpful.

Leisure

10/10

Exceptional

09 Jan 2026

David

The front desk staff, Dipesh was very caring and helpful with us. There were a couple of issues with the room that we were initially assigned but Dipesh was able to resolve the problems with the room in a friendly and quick manner. Overall he provide very high quality service.

Leisure Partner

6/10

Pleasant

26 Dec 2025

Val

We had been told that the chef was starting at 6 on Christmas Eve and when we went down we were then told the chef wasn’t starting until 7 and we had to be elsewhere at 7. We were able to get a meal when we returned.
On Christmas Day we were told that there would be sandwiches available in the evening and there wasn’t so we had crisps and peanuts for our meal.

Partner

8/10

Excellent

08 Dec 2025

Tina

Good parking on site, good buffet breakfast. Bed very comfortable.

Partner

4/10

Poor

01 Dec 2025

Marie

Staff very welcoming, but on checkin we were warned we’d experience noise as it was party night. We actually didn’t experience bad noise from the party or was the noise from the next room. Kept us awake til 4.30 am with their shouting and banging doors shouting Jill. I like to sleep when we stay in a hotel so sadly we won’t be returning.
Room was nice and comfy maybe they need to be soundproofed. Room rather hot and we had to,pen the windows to cool it down.
Breakfast was good and plenty of options very rarely get offered fried bread with cooked breakfast so that was nice to see. Sorry for the low rating.

Leisure Partner

8/10

Excellent

30 Nov 2025

Claire

Fantastic stay. Went above and beyond for my birthday , the staff are super friendly and attentativ
The only negative will have to be breakfast, on both days the food was cold, this was said also by a few other guests. If the issue with food temperature is sorted the hotel would be 10/10

Partner

10/10

Exceptional

29 Nov 2025

Andy

Lovely room with plenty of toiletries

Business Self

10/10

Exceptional

25 Nov 2025

martina

Breakfast was good. Lots of parking.

10/10

Exceptional

23 Nov 2025

Sarah

Fantastic hotel, service, staff & room. Breakfast was excellent as well. Would thoroughly recommend this hotel if you’re attending a wedding at Wasing Park as it’s close by

Friends_and_family Family

2/10

Poor

18 Nov 2025

Emma

Breakfast dictated when we could come down due to another large party

Partner

4/10

Poor

16 Nov 2025

Garry

When we arrived at the hotel there was no water in the rooms. I was told by reception that it was because too many people were showering at the same time!! I have never ever heard that in any hotel I have ever stayed in. We were unable to have a shower before our function held at the hotel. Many others had the same experience

Partner

10/10

Exceptional

10 Nov 2025

Sheila

Friendly staff, good value accommodation

Friends_and_family Family

10/10

Exceptional

25 Oct 2025

Bruce

Got great deal and blew Premier Inn and Travelodge out of the water both price wise and facilities.
Lovely little oasis but need a car to get to local amenities

Self

2/10

Poor

14 Oct 2025

Rikki

Room 213 has the kitchen extrator fan outside of the window.
Very loud until 1130 then started again at 0530.
No warning of this when checked in, staff not to worried when mentioned in the morning.

Business

6/10

Pleasant

12 Oct 2025

Colin

Room noises due to faulty slamming fire doors from Dining Room.
Evening meal very nice and reasonable prices.
Breakfast was poor quality as sausages overcooked and barely warm and bacon also very overcooked. Made to sit in Lounge area to eat breakfast when dining area was empty. No Internet tv service at all. Sorry but not what I would expect from the Mercure brand.

Partner

8/10

Excellent

08 Oct 2025

Soyeb

Plenty parking for large vans,staff friendly,room was clean n breakfast was nice.

Business

6/10

Pleasant

29 Sep 2025

Mark

Nice hotel, not really in Newbury

Handy for the races

Leisure Partner

8/10

Excellent

28 Sep 2025

Sam

Good

Leisure Self

10/10

Exceptional

24 Sep 2025

Jennifer

Very comfortable lovely room great bathroom walk in shower. Staff very friendly and helpful

Partner

10/10

Exceptional

21 Sep 2025

Elaine

The man on reception was so helpful
I was travelling alone and
Slightly nervous

Leisure Self

6/10

Pleasant

14 Sep 2025

Sean

Could do with a touch up …

Staff on reception very helpful.
Room was ok-ish
The pipe for shower had black mould on the bend, could be cleaned a lot better.
One of my light switch was broken.
Bed was clean!
Air con didn’t work
Not a good idea to put GB News on main TV, when I pointed that out to a member of staff, they didn’t realise someone in hotel changed the usual channel (non bbc). This was changed back.

Business

8/10

Excellent

08 Sep 2025

Joe

Better than a premier inn

Not a reflection on the hotel but we had a neighbour who kept us awake with his intermittent talking until 3 am.

Partner

8/10

Excellent

08 Sep 2025

Lynn

Beds very comfy and perfectly crisp cotton sheets. Plenty of extra touches, tea, coffee and herbal teas as well as decafe options. Shower wash and body lotion. I would recommend this hotel.

Leisure Partner

10/10

Exceptional

07 Sep 2025

Stephen

Liked the fact the welcome by reception was pleasant and check in was easy.
Hotel location is great and easy to find with free parking in the hotel car park.
Free WiFi is a bonus.
Only negative I could find was the poorly performing coffee machine in the bar area next to the restaurant.
The cappuccino setting only gave half a cup.
It would be nice to have the option of a cup of coffee or a mug of coffee.

Leisure Friends

10/10

Exceptional

05 Sep 2025

David

This hotel and the staff are amazing. From the minute we enquired about booking to our arrival we have received 100% customer service.Nothing is too much trouble to the staff.So helpful and friendly.

Leisure Partner

10/10

Exceptional

17 Aug 2025

Tara

Easy check in and check out. Staff were pleasant and helpful. Dinner in the restaurant was really good and breakfast the following morning was equally good. We had a superior room which, although small, was clean and had everything we needed. The only minor issues we had was working out how to turn on the bedside lamps and bizarrely how to turn on the tap in the bathroom! Overall I would recommend the hotel and would also stay again if in the area.

Leisure Partner

6/10

Pleasant

17 Aug 2025

Penny

The first time we have stayed here. Very quiet and really enjoyed our evening meal on the Saturday evening.
I did ask reception on our first day if the safe in our room could be made to work (possibly a new battery). We were never told it was still not working. Would have been nice to have been told and also had to carry all my cards, handbag etc all the time whilst having breakfast/evening meal.

Partner

8/10

Excellent

10 Aug 2025

Siobhan

A good base for a weekend!

Lovely, friendly receptionist and quick check in.
Room a good size, clean and tidy.
Unfortunately rather warm the weekend we visited but windows to the room did actually open (!) and a good size fan was provided.
Did not eat at hotel so unable to comment on that, but overall a pleasant stay.

Partner

6/10

Pleasant

09 Aug 2025

John P

Lovely room, terrible breakfast

Firstly the room was excellent. Comfortable bed, good bathroom and shower. Lots of extras in the room eg fan for hot weather, heater for cold, fridge, safe.

Staff were either brilliant or terrible, with nothing in between. Either charming with nothing too much trouble, or totally disinterested with no acknowledgement we were even there.

Breakfast was awful. Don't understand why a hotel would serve a cooked breakfast which was cold, not once but 3 days on the run. Cld food, cold plates, and when we complanied it was suggested they might warm it up, presumably in the microwave.

We would be very unlikely to stay there again.

Friends_and_family Family

8/10

Excellent

20 Jul 2025

Angela

Hotel and room good , bed was a bit soft and air con directly above bed was a bit too much ‘ in your face’ breakfast was nice plenty of choice.

Partner

8/10

Excellent

18 Jul 2025

Gillian

Cruise pick up.

Everything was as i needed for an overnight stay. Friendly staff, very clean and peaceful. I didn't eat there but would certainly do so should i stay there again.

Self

6/10

Pleasant

18 Jul 2025

Verified traveler

Nice Quiet Position But Service Poor

We arrived at about 20:00 on a Saturday evening to find the room like an oven with curtains wide open. Went down to the bar for a cooling beer to find no draught beer available as the pipes were being cleaned! The bar would not accept cash but the credit card machines would not work. We were told to pay next morning. Then on Sunday morning a cleaner burst in without knocking at about 09:00.

Partner

4/10

Poor

11 Jul 2025

Verified traveler

Terrible

Very disappointed.
Waited for a long time to check in as there was no one at the desk nor was there a bell to ring.
The air con didn't work as the reception was manually controlling it. When reported, they only switched it on for an hour. With 30 degrees outside, I didn't sleep much at night.
There was no sheet on the bed, only a mattress protector.
Booked a superior room to ensure all is included, but still, there was no iron or hairdryer.
Absolutely disappointed and will not be returning.

Business

6/10

Pleasant

24 Jun 2025

jodie

Arrived at 5.30pm after a long day of travelling and room was still not ready despite check in being 2pm - was told to wait at the bar (no complimentary drink offered) and I would be told when my room was available. Didn’t take long to gain access but when I did room was made into a twin configuration despite requesting a double, at this point I was too tired to request a change.

Hair found on pillow which isn’t great, bathroom outdated and tiles/grout need redoing. Breakfast was ok but friendly service lacking. Overall not great

Business Self

10/10

Exceptional

12 Jun 2025

James

Always use the Grange when in the area. Local to Silchester where we visit. Comfortable bed and clean room. Staff friendly and keen to help (i use a walking stick). Reasonable room rate. Lovely breakfast.

Partner

8/10

Excellent

26 May 2025

Daxa

Conveniently located for what we needed

10/10

Exceptional

24 May 2025

Gary

No problems at all, v clean and super comfortable beds. The lady who checked us in could not have been friendlier or more efficient. Breakfast was very good, not a huge choice but everything we had was decent quality. Honestly nothing to complain about at all.

Leisure Family

10/10

Exceptional

19 May 2025

Rhian

Great value stay.

10/10

Exceptional

18 May 2025

Suzanne

We were very impressed with everything at this hotel . From the staff the the rooms everything was spotless. Well maintained . Good food . And a great night's sleep . What more could you want . Unlike most hotels this shower was actually powerful and spotless . We will be back .

Leisure Partner

10/10

Exceptional

12 May 2025

Verified traveler

Mum's 80th Birthday Celebration

Stayed 1 night. Lovely comfortable bed and clean room. Bathroom was modern with a spacious easy to walk in shower.
All the team were friendly and helpful. They were managing a large birthday party in the main function room as well as our family meal for 11. Food was excellent. And the service was very attentive.
Hotel is quiet and has plenty of free guest parking. As with many venues, it is card only. Would definitely recommend, and use again in the future.

Business Family

10/10

Exceptional

11 May 2025

Jane

Great stay

Reception & bar staff were excellent.

Friends_and_family Family

8/10

Excellent

11 May 2025

Mark

No cash venue!

Good stay. Only disappointing thing was they do not take cash in the bar.

Friends_and_family Family

10/10

Exceptional

27 Apr 2025

Elias

Nice view and quite area.
Very nice

Leisure Partner

8/10

Excellent

22 Apr 2025

Emma

Nice lobby and grounds outside. Car park is decent size. No ramp for disabled people - have to climb several steps with suitcases, not suitable for wheelchair users. Rooms are a decent size, bathroom decent size. Beds not very comfy, one of our twin beds sloped sideways so you kept falling out of it. Room for extremely hot and no air conditioning which we didn’t think would be an issue in April. Over all decent but wouldn’t stay again

Business

10/10

Exceptional

20 Apr 2025

William.

Every easy to get to

Business

8/10

Excellent

05 Apr 2025

Colin

Quite and clean

Leisure Self

4/10

Poor

11 Mar 2025

David

Bad nights stay

Not a good stay in first room as smelly, something like cigarettes. Reception staff knocked on door 5 minutes after going innthe room asking if okay, they agreed the room did have a smell and was moved.

The next room had a generator room on the other side of the wall that kept going off and was noisy, reported to reception and moved yet again to a ground floor room.

Unfortunately about 15 minutes later a generator right outside the room kicked in and thought this would be noisy throughout the night and would wake me up, i then went back to reception again and told them of the problem and wanted a room without these issues.

I was then told the only room available was the first room that had the smell and they can look at giving me another room the following day, the only good news was that i diid get a better room the next day which was okay.

Not a great experience in having to change rooms so many times in one evening, complaint raised and not resolved as the hotel seems to think it was accepted to change rooms so many times.

I won't be staying here again.

Business

10/10

Exceptional

13 Feb 2025

Nicole

Beautifully clean, quiet and in rural grounds. Receptionist was lovely. Food tasty

Leisure Partner

10/10

Exceptional

08 Dec 2024

Leonard

Staff and management went the extra mile to assist us and make us feel welcome! Special mention of thanks to Rupa our hostess that gave us excellent service, nothing was too much trouble for her.. definitely an asset to the team
Mercure will definitely be seeing us in the near future.
Highly recommend this Hotel to everyone

Partner

10/10

Exceptional

01 Dec 2024

Marie

Amazing

I would definately stay there again amazing service with a smile

Partner

8/10

Excellent

26 Nov 2024

ian

Good solid stay at a very clean hotel with good unobtrusive staff service. Not sparkling, but good all round.

Business Self

10/10

Exceptional

17 Nov 2024

Susan

Treated very well

Leisure Partner

10/10

Exceptional

27 Oct 2024

Carl

The staff were amazing and our stay was comfortable and the room was presented very well. Breakfast is very good

Partner

6/10

Pleasant

18 Sep 2024

Andy

The staff were pleasant, the room was nice and spacious, breakfast was ok, if you wanted poached eggs which i normally like be prepared to pay £3 for the privilege

Business

8/10

Excellent

15 Sep 2024

Barry

as described.

Friends_and_family Friends

10/10

Exceptional

18 Aug 2024

melvyn

We stayed here for a family event it was just perfect for location large car park clean and comfortable with air conditioning I thought the cost for breakfast was a little high though but other than that a great stay

Partner

6/10

Pleasant

05 Aug 2024

Penny

Pros: Laura on reception was helpful and friendly. Excellent parking and EV charging. The front garden is very pretty. A bus stops just up the road that goes into Newbury if you want to leave the car behind.

Cons: Freeview TV not working - either no signal or screen pixelated. No BBC channels even it it had worked. Expected to eat dinner off a coffee table in the bar after booking a table in the restaurant for dinner. The restaurant was set up for a wedding the next day so was not being used. We cancelled the booking and had a really nice meal at the Berkshire Arms just down the road. The flush on the toilet worked but was very stiff. It was not clear which way to turn on the tap on the wash basin and so I kept dowsing myself and the entire room with water! The room was very hot. The air con seemed to work on one setting only, so was too strong. Turning it down had no effect so we turned it off.

We have stayed here before but now there seems to be fewer staff (poor waitress in duty at breakfast on Sunday was rushed off her feet and there were dirty dishes left on tables, empty fruit option bowls, long waits for hot food to be refilled etc) and, generally, an air of the place just getting by. We came to attend the Battle Proms at Highclere Castle as this hotel is not far away and so we were out most of the stay but we will look for another hotel next year.

Leisure Partner

6/10

Pleasant

03 Aug 2024

Charlotte H

Bathroom stank of vomit

6/10

Pleasant

02 Jul 2024

Mark

Wont rush back.

Slightly dirty room, not sure if it was old sick or a split drink on the floor by my bed, but that was nice to find. Letting workmen start sawing, hammering and grinding outside my window at 7:30am was also a great addition to my stay. Thanks.

Business

8/10

Excellent

25 Jun 2024

LEE

Ok hotel for close to aldermaston

Ok hotel for close to aldermaston with EV chargers, easy parking , down side was room very hot and waited a hour for dinner.
On the Room was uncomfortable as no aircon and was very hot even with a fan and windows open.

Business

8/10

Excellent

20 Jun 2024

Martin

Two night stay

We stayed in the double room which was compact ,clean and comfortable and fine for a night or two with minimal luggage. Any longer, it would have been too cosy and any more luggage, you would not have room to store it. The staff were helpful.

Friends_and_family Family

8/10

Excellent

19 Jun 2024

Iain

Pros: Proximity to Wasing Park (concert venue), hearty breakfast.
Cons: Poor mattress (backache), door/corridor noise.

Leisure Partner

8/10

Excellent

30 May 2024

David

Not a pleasant stay unfortunately.

Not stayed here for a few years and always used to be good. Hotel in the main was the same and a reasonable standard however, whilst the bed was freshly made, the toilet had not been cleaned at all. There were urine splashes around the rim, pubic hairs all over the rim and poo splatters on the seat and pan. There was a single pubic hair in the sink too. There was also a part biscuit wrapper on the seat that hadn’t been removed.
I complained and reception were apologetic and said they would clean it that evening while I was out. I returned at 10:15 to find the toilet was exactly the same but at least the pubic hair from the sink had gone! I insisted on a different room but by now I was so wound up I didn’t sleep well.
Breakfast in the morning was okay but the bacon had been under the heat lamp so long it was tougher than my shoe.
General management were very apologetic but for £127 per night I would’ve expected a partial refund as a minimum.
Not sure I would stay again when in the area, or use for colleagues when I book their accommodation, not a patch on what it used to be unfortunately.

Business

2/10

Poor

30 May 2024

shayne

Avoid unless you have no other choice.

A disturbed nights sleep as there was a function on at the hotel and guests at this function were stood outside my ground floor room partying and smoking until after 1am even though the hotel assured me my room was away from the function area. In the morning i had to sit on a low chair and table to eat my breakfast even the the dining room was set up and empty as it was reserved for the afore mentioned party none of whom had turned by the time i was finished and left. The experience was so bad I left that morning even though I had booked a second night there and lost my money on that one. The staff i dealt with didnt appear to care or offer any way to mitigate the poor service ie move room or have a room service breakfast. I have stayed here multiple times in the past and the service has steadily deteriorated over that time. Needless to stay this will be my last stay there.

Self

4/10

Poor

11 Apr 2024

Verified traveler

Disappointed

the overall stay was satisfactory, however there was no hot water for a shower or shave on the last day. I had to boil a kettle to have a shave. No apology or recompense was offered by staff.

Business

4/10

Poor

19 Mar 2024

Lee

Poor but staff friendly and helpful

We came to go to a family funeral and were really pleased to have our room upgraded. However the broken blind which looked mouldy, the mouse trap visible to customers behind the coffee machine at breakfast, the overpriced coffee from a machine when a proper coffee machine was turned on and just not used, did not add any further enjoyment to this.
The food was good and the staff really tried to be helpful and were really polite, but the stench in the corridor from what we were told was having the carpet cleaned added to the overall experience.
I then had a look at floor map in the room in case of a fire and even the layout of our room was wrong, which is a bit worrying.
The staff really tried but not being able to contact Mercure on their website easily has led to this being put on here which isn't fair to the demotivated staff who tried their best.

Partner

10/10

Exceptional

03 Mar 2024

Stephen

Our room was on the ground floor which we asked for. It was freshly decorated and very clean. The staff were very polite and efficient.

Leisure Partner

10/10

Exceptional

26 Feb 2024

Vincent

Anna on the front desk was great.

Sadly there is no gym.

8/10

Excellent

25 Jan 2024

Ben

not the best

Somewhat puzzled why my superior room is £50 more the day after. i have no objection paying over £115 for a room but it needs to be in good repair. parts of the room where broken, paint peeling by the door and the toilet flush very intermittent, the fan didn't work either so surprised the fire alarm didn't go off.

Self

6/10

Pleasant

06 Jan 2024

Janet

Breakfast was a shambles. We had to clear and set our own table and member of staff was disinterested. Also food was congealed. Stayed here many times but hotel has deteriorated.

6/10

Pleasant

29 Dec 2023

Ben

Disappointed

Arrived and had to wait several minutes for Reception, the hotel looked quiet. I went to my room and parts of it had not been cleaned. One of the bed side units had water spilt on it and they had marks from drinks on other parts of the room. The sink had not been cleaned properly and the towel had a hole in it. Disappointed considering this was a superior room, it did not feel like it and that somebody had previously been in the room. When I went to reception to complain there was nobody there due to the bar area being very busy. The Tv and remote control did not work correctly and often just switched off. I have stayed here several times and this was the worst experience so far.

Business Self

2/10

Poor

18 Dec 2023

Adam

When I arrived to check in around 6pm there was nobody on Reception & I had to wait over 10 minutes before anyone appeared. I even tried calling the Landline phone twice, nobody answered!
Also, it appeared that my booking had not been put onto the Hotel system for some unknown reason.
The room had no USB charge points which is quite old hat these days!

Business Family_with_children

6/10

Pleasant

30 Nov 2023

Verified traveler

Last time I stay there

Service is always a problem as there are generally not enough staff.

Business

8/10

Excellent

25 Nov 2023

Nicola

Breakfast was ok depending on what you picked but it may have just been an off day as the food in the hotel the night before was lovely.

Business Self

2/10

Poor

17 Oct 2023

trevor

dirty

very old mattress, dirty bedding, dirty towels, mouldy shower area, no water pressure for shower to work above your knees, uncomfortable bed , very unpleasent stay, had originally booked to stay for the week but checked out after 1st night,
disappointed an understatment

Business

8/10

Excellent

15 Oct 2023

Patricia

Very comfortable.

4/10

Poor

27 Sep 2023

Verified traveler

Poor Customer Service

When checking in, the reception staff totally ignored me and was extremely unattentive. Upon checking out, reception unattended. Eventually took a few separate staff members to finally be able to check out. The final staff member was very helpful and apologetic.

Business

10/10

Exceptional

31 Jul 2023

Penny

This was a comfortable hotel. Thank you!

6/10

Pleasant

31 Jul 2023

Nicholas

Lots of little things lacking over the breakfast service, main issue not enough staff.

Partner

6/10

Pleasant

30 Jun 2023

Richard

2 night stay

1st night the downstairs room was very hot. Even though there was a fan, this would only circulate the warm air. 2nd night different room, the room's air con broke down! Dinner is ok, particularly if you like burgers, starters were much better. Drinks very expensive. Rooms were clean, service quite good however.

Business

10/10

Exceptional

20 May 2023

Ann

Propeety was very tidy and clean , staff very plesent and helpfull

Leisure Family

10/10

Exceptional

11 May 2023

Ben

Brilliant

I have stayed here several times but his was certainly the best. Great check in from Keith and lovely room. Unfortunately due to work commitments i did not eat in the restaurant or frequent the bar, however its always a great experience. Breakfast was good and my check out at 4.00am was also spot on. thanks Mercure Newbury Team.

Self

8/10

Excellent

04 May 2023

Anne

Very convenient for meeting up with my daughter the next day at 4 Kingdoms Adventure Park only 10 mins away. The Food was very tasty and the hotel was in quiet and peaceful surroundings. We will definitely stay there again.

Leisure Partner

10/10

Exceptional

11 Jan 2023

Clifton

Nice atmosphere

Business Self

4/10

Poor

14 Dec 2022

Andy

Brrrrrrr

Heating system not working. Room cold on arrival. Used small electric/oil radiator which almost got the room up to acceptable temp by morning. Breakfast disappointing.

Business