The swan at streatley

United Kingdom , Reading
STREATLEY, Streatley-on Thames
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100 reviews shown

10/10

Exceptional

05 Mar 2026

Miguel

Welcoming atmosphere

10/10

Exceptional

02 Mar 2026

Richard

Good hotel/restaurant in a lovely location, decent gym also a plus

Business

10/10

Exceptional

01 Feb 2026

Andrew

Excellent stay at The Swan - a beautiful hotel in a stunning location right on the edge of the River Thames. The Boathouse pub was a super addition to the hotel, and dinner at Coppa Club was superb. Incredibly welcoming to our dog too. We will be back!

Leisure

10/10

Exceptional

25 Jan 2026

Paul

Great upgraded Thames view room, attentive staff and value for money pre-paid breakfast.

Partner

10/10

Exceptional

12 Jan 2026

ROBERT

Very smooth running by staff who were approachable but still professional. The whole overnight experience was very relaxing!

Business_and_leisure

10/10

Exceptional

03 Jan 2026

Leah

The hotel itself was great however the restaurant really let itself down. It was New Years Eve and understandably busy however we were left with empty drinks for thirty minuets and a number of other issues.

I would love to stay at the hotel again because that side of it was gorgeous and well organised but I would not return to the restaurant!

Partner

10/10

Exceptional

03 Jan 2026

Michael

The room was excellent - we got a free upgrade to a larger room than we expected. It was spotlessly clean, the bed was very comfortable, and the facilities were all very nice.

Partner

10/10

Exceptional

19 Dec 2025

Linda

Fabulous location and amenities. I was very pleased to see that

10/10

Exceptional

17 Dec 2025

Philip

Can’t remember when I could say that a stay at a hotel was faultless. The entire hotel has been exquisitely designed to the smallest detail. The food excellent, staff could not be more helpful and the setting delightful

Leisure Partner

10/10

Exceptional

08 Dec 2025

david

Room was spotless and well appointed.
The staff to the person were gracious and helpful.
The gym was very clean and well appointed
Ample parking
Hotel is beautifully situated along a bulge in the river.

Partner

10/10

Exceptional

07 Dec 2025

Peter

Beautiful modern hotel with amazing views, great facilities and spacious rooms. The only issue we had was the noise from the corridor but we would definitely stay again in the summer when we could really appreciate the setting.

10/10

Exceptional

04 Dec 2025

Chloe

Parking was super easy, rooms are stunning and spacious - cannot wait to return.

Partner

10/10

Exceptional

17 Nov 2025

Darron

Lovely stay. Really enjoyed this place.

10/10

Exceptional

03 Nov 2025

CIARAN

Yes

8/10

Excellent

01 Nov 2025

Clive

Booked 3 rooms of same style for 1 night for offsite wedding. Location is idyllic. 2 other rooms were modern and spacious, our room was cosey (double sloping roof eves). Our only issue was tiny wardrobe with room safe and ironing board which would not take our wedding outfits. Light switches took a while to work out, suggest you label. Had to ask for milk but staff very friendly and efficient. Breakfast was to a high standard but pricy as you have to pay for each item. Didn’t use restaurant but Coffee shop was good. Hotel entrance is by rear car park. Had enjoyable stay and would recommend Hotel.

10/10

Exceptional

19 Oct 2025

Lisa

Fantastic hotel

Partner

8/10

Excellent

19 Oct 2025

Caroline

We stay here once each year for a function in London and we’re never disappointed. Staff are friendly and professional, which in our book is what makes a hotel special. The setting is lovely, right next to the river, and transport links into London are excellent. We always try to get a certain river suite so we can enjoy some time on the balcony watching the river and wildlife. We didn’t eat in the restaurant this time although we had breakfast one morning, which was pretty good, albeit a bit expensive if you don’t get it in with your room price. All in all, another lovely stay and we will definitely be back ! Dave & Caz

Partner

10/10

Exceptional

14 Oct 2025

Lucia M Meza

Everything was excelente great service

8/10

Excellent

04 Oct 2025

Barbara

Well appointed hotel by the river. Lovely, clean room but, unfortunately, a blocked and leaking sink in the bathroom that was not attended to detracted from our enjoyment of our stay. Trying to find anyone on reception to report it to was also challenging!

Leisure Partner

10/10

Exceptional

28 Sep 2025

Marci

Absolutely loved our stay! So clean and comfortable. Would stay again! Beautiful views from dinner.

10/10

Exceptional

24 Sep 2025

Bruce

Outstanding facility- well centred for walking two National Trails.

10/10

Exceptional

19 Sep 2025

Nicholas

Swell time at The Swan at Streatley

Excellent stay - comfortable room, nice river view, quiet night.
Afternoon Tea enjoyable, as was dinner and breakfast. Service friendly and generally efficient.
Boating hire well run too.

Partner

6/10

Pleasant

08 Sep 2025

John

Loved the access to the river and the small boat facility. Lovely grounds. Some good restaurants nearby. Was a little bit cold with the air con on and every window and door open in the evening. Cab availability was expensive due to the fact they had to come a fair distance from their base. All in all though, a positive experience. We shall certainly return.

Leisure Friends

2/10

Poor

30 Aug 2025

Christopher

Not a proper hotel, more like a series of rooms between a bar and a restaurant where the room corridor was used a a thoroughfare between. The rooms have no soundproofing so good luck trying to get any sleep when people are just standing around drinking (and drunk) in the corridor outside up to midnight. Clearly the restaurant is the reason any of this is here so I can see it would have some use for group functions, but this place not at all suitable for families or business travellers.

Business

10/10

Exceptional

29 Aug 2025

Chris

Anniversary Trip

Our annual Anniversary trip Away made extra special by the staff and service at the Swan..Lovely gesture of a little gift in our upgraded room,which may i add was gorgeously decorated..Clean but not clinical,modern with with tradition blended perfectly..Thankyou to everyone for a perfect sray..

Partner

10/10

Exceptional

18 Aug 2025

Naomi

A really lovely hotel with excellent staff. They were so helpful and kind when our daughter was unwell. Five star service

Leisure Family

8/10

Excellent

13 Aug 2025

KAYE

The hotel was fabulous, very clean and modern in design with beautiful fixtures and fittings. The bedroom was very large with a king size bed but did not overlook the river as was specified on the website, but was to the side of the river overlooking a seated garden with river in the distance. On entering the bedroom the throw on the bed was found to be covered in stains which we were extremely disappointed with and this was removed by a member of staff immediately. The bathroom was fabulous. Overall our stay at the hotel was very pleasant and breakfast was very good and service excellent. The area the hotel is located is very pretty with restaurants close-by should you wish to eat out. An excellent location to stay for a few days.

Leisure Partner

6/10

Pleasant

07 Aug 2025

Janet

A bit disappointing

A bit disappointing. Lovely hotel and position on the river but a couple of things in the room didn't work and we didn't think that the food was as good as previously.

Partner

10/10

Exceptional

05 Aug 2025

Sharon

One of my favourite hotels ever

I love this hotel, this is my third stay, first time with the family.
The hotel overall is gorgeous in beautiful surroundings.
The restaurant was lovely as was the food and the cocktails and the service was impeccable.
The room was a family room and was huge! No falling over each other loads of space, plus an added touch the fan was already running when we got there as it was a warm day, thank you.
Tiny issue with team doors banging in the morning (not unreasonable time but nonetheless) but this will not stop booking another visit at all.

Friends_and_family Family

10/10

Exceptional

04 Aug 2025

John

comfortable, clean and excellent gym

Always a pleasure to stay at the Swan.

Business Self

2/10

Poor

03 Aug 2025

Verified traveler

Terrible night's sleep.

Terrible night's sleep. We stayed in a room a few feet away from a very loud wedding disco. When I complained thry said a mistake had been made and thry should have either booked a room further away or told me about the wedding. Although I had very little sleep I was given a full refund. The dinner and breakfast was fine, sltaff were very good and a beautiful location. If only thry were more organised in their room allocations I would have given a 4 star review.

Partner

10/10

Exceptional

29 Jul 2025

James

Fab hotel, food and staff

Great location and views. Attentive staff and good food.

Partner

10/10

Exceptional

22 Jul 2025

Paul Andrew

Great Could be Better

Great location, lovely hotel.
Parking is good, there is a large free car park.
The restaurant is good serving great meals.
Only bugbear is that the service at breakfast is ok if you've got all day but not great if you want to get a move on. Why aren't you like other hotels where I can help myself to juice and cereal and that will shave 10 - 15 minutes off the time?

Business Self

10/10

Exceptional

18 Jul 2025

Lucy

Lovely hotel - beautiful surroundings and lots of amenities!

Leisure Partner

10/10

Exceptional

14 Jul 2025

Jennifer

Beautiful riverside location

Super location, room overlooking the Thames. Great riverside bar and restaurant, quick service for food - just need to bring cutlery out first! Would definitely stay again

Partner

6/10

Pleasant

14 Jul 2025

Denise

Beautiful location, boiling hot rooms with no air conditioning only room air circulating fan and very slow food service. Very new staff with little experience.

Leisure Family

8/10

Excellent

06 Jul 2025

Neil

Lovely hotel, great restaurant, average service

Loved everything about our stay - hotel was lovely and in a beautiful setting next to the river, food in the restaurant was superb.

The only downside was the hotel’s response to there being no water in our room in the morning.

I tried several times to contact reception on the phone, but it was engaged every time. When we went down for breakfast and I spoke to the receptionist, she was sat playing on her mobile phone and her response was very dismissive - “oh yeah, a few rooms have reported the water is out and the gym too”. I’m surprised that in this situation there wasn’t more effort to proactively contact guests and apologise, perhaps make alternative arrangements to allow people to shower etc.

Unfortunately the issue wasn’t fixed before we checked out and so we had to leave without being able to shower. There was no attempt to apologise, let alone offer any kind of reimbursement for the poor experience.

A disappointing end to an otherwise lovely stay.

Partner

8/10

Excellent

01 Jul 2025

Katie

Really nice location, shame I stayed during a heatwave as there isn’t any aircon in the room and the room was facing west (it had the sun on the room, which added to an already warm room).

Business Self

10/10

Exceptional

30 Jun 2025

James

Dog-friendly, fantastic food, and a great vibe!

We had a really great stay at The Coppa. The hotel is dog-friendly, and the food was fantastic — we enjoyed lunch, breakfast, and dinner there during our stay.

Our room didn't have air conditioning, and we arrived during particularly hot weather. Being on the ground floor, we didn’t feel entirely comfortable leaving the windows open overnight, as our room overlooked the entrance and carpark, and there’s no gate or barrier and it felt a bit exposed.

That being said, the positives far outweighed the negatives, and I would definitely stay again. A great spot for a weekend away, especially if you’re bringing your dog along!

Friends_and_family Family

8/10

Excellent

21 Jun 2025

elizabeth

Fabulous location. Great food.
Outside terrace was a pleasure to sit on. Bedrooms was unbearably hot and parking was a challenge.

Business Self

8/10

Excellent

15 Jun 2025

Verified traveler

Angela at the front desk was lovely!

Air conditioning in the room would have been appreciated, though. It was VERY stuffy.

Friends_and_family Friends

10/10

Exceptional

12 Jun 2025

Naomi

A really beautiful hotel with lovely helpful staff

Leisure Family_with_children

10/10

Exceptional

12 Jun 2025

Judith

Beautiful setting by the river .

Leisure Partner

6/10

Pleasant

12 Jun 2025

Dave

Very clean no issues

Business

6/10

Pleasant

06 Jun 2025

Wonderful views

A wonderful spot for sure , staff amazing ..
It was a shame it was spoilt by the noise .. late at night and rooms you can hear people from above .. I expected better and was surprised …. Don’t get me wrong this place is beautiful .. just felt let down somewhat

Partner

10/10

Exceptional

03 Jun 2025

Andrew

Lovely hotel with great food lovely rooms and easy parking. Nice walk along the Thames.

Leisure Partner

10/10

Exceptional

27 May 2025

Catherine

Tania on Reception was most helpful as we stayed to attend a family funeral

Leisure Partner

10/10

Exceptional

28 Apr 2025

Verified traveler

Very good standard of cleanliness.

Partner

8/10

Excellent

28 Apr 2025

Steve

Lovely setting and friendly staff. Room (50) was okay, bit rough around the edges where some of the lights didn’t work next to bed and desk, window missing sash stops so unable to safely sleep at night if window partly open and unlocked. No aircon so fan helped a little as room very hot. Shower temperature all over the place as one second cold, next second hot and temperature gauge appeared very temperamental. Was great to have a mini fridge in the room and complimentary milk/bottled water. Location is great for some nice walks and very near to several local pubs, including Coppa Club and Lobster Bar.

Leisure Self

8/10

Excellent

20 Apr 2025

JEFFREY

The Swan is in a lovely position overlooking the Thames. We had a nice spacious room overlooking the gardens and river.
The main critacisim is that the weather was cold and we would have liked some central heating in the hotel.

10/10

Exceptional

08 Apr 2025

Dominica

I love this hotel. It is beautiful and has so many amenities! First class. This is my second stay here and I can’t wait till the next one. The staff is awesome! I came in on an early flight and Tonya was able to get me into my room by 10 o’clock because it was empty that night before. I can’t tell you how much I appreciated that after spending 12 hours flying. Hotel is beautiful, the Thames Riveris beautiful, the staff is amazing. I have to say is the finest hotel I’ve ever stayed in Europe. The view is breathtaking. This Swan is perfect!💕

Leisure Self

8/10

Excellent

21 Mar 2025

Ralph

A great stay!

10/10

Exceptional

13 Jan 2025

Pauline

very great stay, location is really nice

10/10

Exceptional

12 Jan 2025

Chris

Excellent

Amazing location, great service, spotlessly clean, highly recommended

Partner

10/10

Exceptional

06 Jan 2025

Nicola

Relaxing stay.

Lovely family room with great shower. The bed was very big but a little too firm for me and my partner.
We relaxed in the Coppa club and found it to be very relaxing and the staff were attentive and friendly. The food was tasty at both dinner and breakfast.

Friends_and_family Family

6/10

Pleasant

25 Dec 2024

HSIANG Ling

Staff unfriendly

6/10

Pleasant

24 Dec 2024

Verified traveler

A pretentious hotel, aimed at Henrys and young set. It is a skandi/ alps chalet style - stripped floors with trip hazard rugs, cold public areas when just sitting. A warren of long corridors to get from A to B. Expensive restaurant and bar.
Room was clean but again bare boards with thin rugs. Taps at bathroom basin are difficult for arthritic fingers to turn and water difficult to adjust. No plug so unable to hold water ( not eco friendly). no lift so be prepared to carry luggage. Quite pretty outside. Ok for one night but won’t return.

Friends_and_family Friends

10/10

Exceptional

11 Dec 2024

Sarah

Perfect stay

Brilliant stay

Hotel was wonderful and warm

We ate in the restaurant and it was delicious

Partner

10/10

Exceptional

07 Dec 2024

Lauren

Such a beautiful setting

Leisure Self

10/10

Exceptional

05 Dec 2024

Oi Lam

Quiet and private, the perfect spot for getaway

Leisure Partner

10/10

Exceptional

28 Nov 2024

null

Pleasant stay

Very clean and practical rooms. Good restaurant/bar attached to hotel offering decent food and drinks. Looks like much more to do here than I managed on an overnight stay, but would recommend.

Business

8/10

Excellent

03 Nov 2024

richard

Clean and comfy

Leisure Partner

10/10

Exceptional

02 Nov 2024

Lucy

Partner

10/10

Exceptional

30 Oct 2024

DAVID

Lovely riverside setting

We stay here a couple of nights each October so my wife can attend a function in London. Lovely setting, great food and excellent, friendly service. Sitting at breakfast and watching the kingfisher outside the window is a nice bonus.

Partner

10/10

Exceptional

30 Oct 2024

Nicholas

Lovely hotel

Partner

8/10

Excellent

28 Oct 2024

Richard

Breakfast...poached eggs were faultless! Prices generally high but so too are standards of service, food, room furnishings etc. Our only complaint was housekeeping knocking on our door just after 9am on a Saturday morning...a bit keen, I'd say!

10/10

Exceptional

28 Oct 2024

Lucy

Very Dog friendly & luxurious we will be returning

Absolutely thrilled with our recent stay at The Swan at Streatley! From the moment we walked in, we felt warmly welcomed into a haven that perfectly balances family-friendliness with a sense of luxury. Our family room was spacious, and even with two teenagers in tow, there was more than enough room to relax comfortably , no cramped feeling whatsoever!

Our family dog, Margot, was treated like a VIP herself, greeted with her own treats and a cosy blanket, making this one of the most dog-friendly hotels we've ever visited. She loved roaming the beautiful grounds and felt just as pampered as we did.

The attention to detail here is exceptional, from the lush bedding to the thoughtfully curated amenities. The shower products were so divine that we couldn’t resist picking some up from the on-site spa as a lovely reminder of our stay.

The atmosphere is wonderfully friendly and relaxed, yet every corner of the hotel exudes a tasteful elegance. We left feeling refreshed and already planning our next visit. Truly deserving of 5 stars!

Business

6/10

Pleasant

24 Oct 2024

Grant

Not that great

Whilst it was only a cosy double room it faced onto the kitchen with an extract fan running to late and starting up early so very noisy. Also to only start serving breakfast at 7.30 am is very late for a hotel with business people needing to leave early.

Partner

10/10

Exceptional

20 Oct 2024

Emne

It’s a great place, quiet and peaceful. Perfect for weekend gateways

Leisure Partner

10/10

Exceptional

02 Oct 2024

Richard

Excellent stay in a lovely hotel and location-
Will definitely return when next in the area

Business

10/10

Exceptional

01 Oct 2024

Paula

It was a lovely 3 day break we loved every bit of it!

10/10

Exceptional

29 Sep 2024

miss

All the staff were brilliant. Room was lovely had everything you would want including a mini fridge and toiletries.

Bed was amazing so big and comfortable

Dining options fab and coffee from the cafe absolutely stunning

Business Family

6/10

Pleasant

26 Sep 2024

Patrick

Small rooms. Small bathroom.

Leisure Friends

6/10

Pleasant

23 Sep 2024

Russell

Originally booked a cozy top floor room. On check-in, was told I had a room upgrade. Turned out my new room was noisy, near the front door and car park, on ground floor with corridor leading through to restaurant.

10/10

Exceptional

21 Sep 2024

Scott

Absolutely fantastic, staff were great, easy check in, clean and tidy. Restaurant conservatory had beautiful views.
Also all the quiet areas in the bar area were perfect.
Highly recommended and will be returning.

Partner

10/10

Exceptional

16 Sep 2024

Alison

We recently returned and stayed in a comfy double room last weekend.

Very well maintained hotel, room and facilities. The room was spotless. Great choice of indoor and outdoor seating and restaurant and bar services.

We were satisfied with the gym. We didn’t use the sauna and steam rooms this time.

Not the quietest of venues during event nights.

Leisure Partner

10/10

Exceptional

08 Sep 2024

Nathan

Attended for a wedding, got a huge room with a balcony, very clean, the hand wash and shower gels smelt amazing.

Perfect setting on the river. Will definitely be returning

Leisure Partner

10/10

Exceptional

08 Sep 2024

Sam

Lovely large spacious clean rooms with good amenities and helpful staff.

Leisure Partner

10/10

Exceptional

03 Sep 2024

andrew

Leisure Partner

6/10

Pleasant

31 Aug 2024

Nicholas

It was a hot room and the fans had more dust in them than I’ve ever seen!

Self

10/10

Exceptional

30 Aug 2024

Kostas

Friendly and professional staff

Leisure Partner

10/10

Exceptional

29 Aug 2024

Georgina

Great hotel in a lovely location

This was one of the nicest hotels I have stayed in here in the UK - big room, river view and balcony - huge bed and large bathroom. On a sunny day the deck chairs by the Thames were a beautiful location for a morning coffee. Good value for a mid week stay.

Partner

10/10

Exceptional

26 Aug 2024

Rhian

Welcoming hotel

Beautiful setting & a lovely hotel with great food, drinks & a welcoming feeling. Catering for a wide variety of people & dogs

Friends_and_family Friends

8/10

Excellent

22 Aug 2024

Adam

Great venue but with some issues

Hotel was great, lovely location and had a large room. Staff did not know how to add to room bill for the family room as it did not have a number and question me on why I did not give a number. This was across three places within the hotel. Lobster bar really busy but wonderful placement. No table service must order at bar. Table was in line of the queue for the bar, very tight. Food came incorrect and missing items, staff did not fix issue due to how busy it was and then tried billing for missing items. Seemed too busy for the volume of staff on duty and a small bar compared to the people on site.
Breakfast was lovely although a little small for the price. Breakfast staff were very good and the view was excellent.
If it was not for the inadequate staff at the lobster bar I would have rated the venue 5*.

Friends_and_family Family

10/10

Exceptional

18 Aug 2024

Simon

Excellent
Just needs air con!

Partner

10/10

Exceptional

15 Aug 2024

Janet

Lovely overall

It was lovely overall and brilliant for the dog. Our only slight criticism was the state of the cafe - a bit tatty in comparison with the standard of the rest of the hotel. Would happily stay again.

Partner

6/10

Pleasant

11 Aug 2024

Anna

Hoped it would be amazing, it was ok. We arrived 15mins early and room not quite ready so we decided to order a drink outside using the QR code on menu on table. After 20 mins and no drinks we asked inside and they said that was another team responsible for the drinks outside and it wasn't open yet. My other half had to go down to the Coppa Club to get a refund. Now our room was ready so we collected key and headed up. Key didnt work so we had to go back to reception and they fixed.

Room lovely and spacious, bathroom the same and both spotless. Great products provided.

Also great coffee but we had to ask for it to be replenished each day. Prosecco in the fridge which was a lovely touch only the edge was taken off as the card said happy anniversary when I'd mentioned on booking that it was our honeymoon.

Some friends had tried to organise for a gift to be ready in our room too but after being passed around on the phone and leaving a voicemail that was never returned they were unable too.

It was unusually hot and though there was a dyson fan I think most other hotels at this price point would have air con. I think in normal British summer temps it would be fine.

Food was great at both the lobster bar and coppa club but at coppa club we had to chase our drinks as waited 20mins again and the heaters had run out of gas at the lobster bar. Best service we had was feom the young chaps at this bar. Super friendly

Leisure Partner

8/10

Excellent

11 Aug 2024

Victoria

Ideal for our Thames Path walk. Beautiful setting, well appointed comfortable rooms, with outside terrace and view of the church, nice bar / restaurant with a lively vibe and good snacks in the evening. I'd asked for a quiet room but unfortunately my room was over some kind of generator and there was a loud hum all night. Breakfast was underwhelming, two tiny poached eggs on dry toast (we had to ask for butter), served rather cold, as was the coffee.

Leisure Friends

10/10

Exceptional

01 Aug 2024

Sarah

Beautiful hotel in a wonderful setting. The room was spacious, clean and well maintained. We loved the waterside restaurant in the evening and sitting in the deckchairs by the river in the afternoon. Breakfast was lovely but portion sizes very small and a little overpriced. Would recommend!

Leisure Family_with_children

6/10

Pleasant

31 Jul 2024

Tim

Average stay

Average for the money. Room was insanely hot despite 2 floor fans going non stop. Restaurant food average although priced highly. TV sound would not work and on pulling the stand out from the wall there was dust everywhere.

Friends_and_family Family

10/10

Exceptional

26 Jul 2024

Chris

Anna went out of her way to help us.

Leisure Partner

6/10

Pleasant

25 Jul 2024

Andrew

Disappointing stay, should have been really lovely

Hotel was very promising on check-in.
Room was fine, but was really hot and whilst there was a small desk fan, there was no air conditioning.
Unfortunately our room was right by the entrance and drop-off zone, so with windows open to try to keep a sensible temperature, we were disturbed by cars and people well into the night.
Lovely shower.

We eat at the hotel's Copa restaurant, which was expensive and served mediocre food.
They provided the wrong sauce, brought a 2nd wrong sauce, and then tried to charge us for both of them 😔

Breakfast was lovely, although would have been nice for some things (e.g. drinks, cereal, toast) to have been self serve instead of having to ask and wait to be served.

All in all what should have been a lovely stay was spoiled by a few things that should be simple to fix.

Partner

10/10

Exceptional

23 Jul 2024

Julie

Such a beautiful setting
Much larger than expected with different areas to choose to sit in
Gardens and river setting so tranquil
Food was amazing
Will definitely be back

Leisure Friends

8/10

Excellent

08 Jul 2024

Howard

standard

standard stay all was fine

Partner

6/10

Pleasant

04 Jul 2024

Warren

No as expected!

Room over looking restaurant entrance. As such very noisy, waiting taxis and people chatting late at night. No air con just a fan which made for an uncomfortable night as room was very warm, fan struggled to cool.

Partner

4/10

Poor

03 Jul 2024

Reuben

Certainly not like the first visit.

Checked in to room 42, after just 10 mins of being in the room, the humming noise amd vibration from the extraction fan of the kitchen situated directly below was unbearable. I have stayed at the hotel previously on the other side of the hotel facing the river but the opposite side of the hotel was the polar opposite with a tiny box room and the constant drumming of the extraction hood. The hotel was full so there was no change of being moved despite asking twice. I was however given a 50% refund but would've preffered to have not stayed in the same room. Beware when checking in and request a room over looking the car park or river areas.

Business

8/10

Excellent

28 Jun 2024

Bruce

All the staff were very helpful and friendly. Credit to them.
The hotel is super. It really is special and in a lovely location.

I would have given 5 stars, but the check in at 4pm and check out at 11:00 am, especially on a Sunday is just being mean/cheap. It did add a negative aspect to our stay as I have stayed stayed in 5 star hotels that have a check in at 3pm and check out at midday.
I nearly booked another location because of this policy.

Leisure Partner

10/10

Exceptional

25 Jun 2024

Brenda

Absolutely Perfect In Every Way

From check in to check out this hotel & its staff were faultless. So organised , staff were knowledgeable & professional & the restaurant offered a wide variety of tasty & affordable food all through the day.

The hotel itself was spotless & the views from the restaurant are fabulous as is the pretty riverside & nearby village.

Our Room was clean & modern with all the amenities you would require when travelling

We usually stay in a London hotel as a stop over but from now on will definitely use this little treasure.

Partner

10/10

Exceptional

24 Jun 2024

debbie

Absolutely stunning hotel

Most beautiful hotel ever
The room with balcony was amazing
Staff with brillant
5* most definitely

Partner

10/10

Exceptional

22 Jun 2024

Ade

The unique style, comfort and feel of this place really made our special celebration visit so memorable. The riverside copper club restaurant was a fab location, the food was so good (trout, steak).
The comfort room was spacious and beautifully appointed.
We will be back

Leisure Partner