Name: Malmaison Reading
Address: Station Road, 18-20, Reading, RG1 1JX, GB

8/10

Excellent

05 Aug 2026

Robin Clifford

Room quality was very good with plenty of space and a comfortable bed. Breakfast was excellent with a wide choice of options. My only criticism was that the music played at breakfast time frankly let down the hotel. 70s or 80s pop - and I write as an owner of many of such tunes - should be replaced by gentle light classical, assuming there has to be music at all.

6/10

Pleasant

04 Aug 2026

Neena

It was in a good location near the train station and center of town

10/10

Exceptional

31 Jul 2026

Trista

The woman at the front desk when we arrived on 25th July was fantastic - extremely professional, helpful, and kind. Thank you!

4/10

Poor

30 Jul 2026

David

Aircon in room was broken, had been for days. Person on reception (afternoon) totally unhelpful and untruthful. Said they had tried to contact guests about aircon, said it was all rooms and said no rooms available to swap to.
1 - we had contacted hotel twice in lead up to visit to arrange early check-in, no mention of aircon issue - one of those contacts was morning of visit where we spoke to reception
2 - spoke to other guests, who had aircon
3 - on return to hotel after day out room remained unbearably hot, we asked again at reception, lady far more helpful, and voila, a new room that had working aircon

10/10

Exceptional

25 Jul 2026

Tomoki

Very convenient location, right front of the station. Front is always staffed and provides sense of security especially at late hours. Interior has been renovated and look new, good amount of amenity. Bed was comfortable and shower ran smooth, and bathroom was big. Overall it was good value.

10/10

Exceptional

23 Jul 2026

Toby

Great property to stay in, had no issues at all and would recommend to anyone, especially those travelling on business to the area.

8/10

Excellent

12 Jul 2026

Sana

Great service from the staff

Self

8/10

Excellent

11 Jul 2026

Marco

The first room they assigned to me had the aircon broken. Fortunately the recepionist was able to swap it with a much better one where the aircon was perfect.
The rooms starting with 00 are much better and more refined than the others

Self

10/10

Exceptional

04 Jul 2026

Phil

Had a nice stay, staff were friendly. Very close to the station which is handy. Windows have secondary glazing so you couldn’t hear noise from the street.

Friends

10/10

Exceptional

03 Jul 2026

Tim

Very reasonable priced for a Malmaison and right opposite the station which is just as well because there's no hotel parking provided and you can't even stop outside the hotel to drop people off. Be careful when crossing the road due to the endless convoy of buses coming round the one way system.

The room had very effective air con which was just as well because it was the hottest of days. The room had a fridge in the wardrobe which was a life saver for drinks which you can buy from the Sainsburys Local directly opposite the hotel entrance. The room was clean and everything worked so very happy overall.

Self

10/10

Exceptional

28 Jun 2026

Alan

We had an amazing stay at this hotel. A great location, large air conditioned rooms, friendly staff and a cool vibe. Highly recommend!

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

KATHERINE

Friendly staff, good size room with a massive comfy bed. We didn’t stay for breakfast so cannot comment on the food.
If you’re using the train into Reading the location couldn’t have been better. Literally 2 mins walk from the station.

Partner

10/10

Exceptional

28 Jun 2026

Laurie

Lovely room, large bathroom. Very helpful staff in reception and in restaurant. Thank you!

Partner

10/10

Exceptional

27 Jun 2026

Simone

The room was well appointed and the bathroom was lovely and spacious. Both were clean and neat. The room had a few thoughtful extras like a bottle of water in the bar fridge, biscuits with the tea/coffee. The hand soap in the bathroom is simply indulgent and the bath/shower gel doesn’t dry your skin out. I had dinner at the downstairs bar and the Mal Burger did not disappointed. As always the staff were helpful and friendly.

Self

10/10

Exceptional

26 Jun 2026

Amy

Fantastic place to stay, very central, very well appointed, luxurious, quiet rooms with air conditioning. Fantastic breakfast, helpful friendly staff.

Self

8/10

Excellent

26 Jun 2026

Sarah

Across the road from the train station

Partner

10/10

Exceptional

24 Jun 2026

russell

Great location, clean and very friendly staff

Friends_and_family Friends

10/10

Exceptional

22 Jun 2026

Simone

The room was lovely, the staff are always helpful and friendly and the food was amazing. It’s one of our favorite hotels, we’ll be back.

Partner

10/10

Exceptional

20 Jun 2026

Howard

Breakfast was of a very good standard. We didn’t visit the bar but it looked popular

Partner

10/10

Exceptional

20 Jun 2026

Horace

I stayed at Malmaison Reading for a business trip and had a great experience. The location is excellent, right across from Reading Station, which made travel very convenient.

My room was clean, comfortable, and well maintained, providing a great place to relax after a busy day of meetings. The staff were friendly, welcoming, and helpful throughout my stay, making the experience even better.

Breakfast was another highlight, with a good variety of options and everything fresh and well prepared. It was a great way to start the day before heading out for work.

Overall, a very pleasant stay. The combination of a convenient location, clean rooms, friendly service, and a quality breakfast makes this a hotel I would happily stay at again when visiting Reading.

Self

10/10

Exceptional

18 Jun 2026

Michael

Good location close to Railroad Station and shopping

10/10

Exceptional

15 Jun 2026

Michael

Amazing, hidden jewel in Reading. Would stay again

10/10

Exceptional

14 Jun 2026

Carl

Great hotel in a perfect location in the centre of reading

Business

10/10

Exceptional

05 Jun 2026

Laura-Ashley

Would definitely recommend! Though me & my partner had only stayed the one night, everything about our stay was excellent

6/10

Pleasant

25 May 2026

Paul

The location was excellent, close to the railway station and the RailAir stop, which is why we chose this hotel. Our biggest complaint were the two single beds, they were uncomfortably hot with only a single very heavy duvet. As simple sheet and blanket would be much more comfortable.

Partner

10/10

Exceptional

24 May 2026

Ruth

Super close to the train station and bus stops- less than a block away. This made it easy to walk to, even with lots of luggage. Room was clean and spacious with USB ports for charging so I didn't have to use my adaptor plug in.
Reading was a great place to stay on the night before my flight back home from Heathrow- a beautiful green space park near the hotel to relax in, super easy access off the train, and then easy access (again about 1/4 of a block) to the Railair bus stop for a trip that dropped me off directly at Heathrow. Felt very safe walking around and was nice to see the ruins of an abbey and a local museum- all for free!

Self

10/10

Exceptional

23 May 2026

Phil

Lovely place and worth the price

Partner

10/10

Exceptional

13 May 2026

Paul

Yes it was very good

Partner

8/10

Excellent

11 May 2026

Mark

Location is perfect for the train station and room was quiet and comfortable

Self

10/10

Exceptional

04 May 2026

Abbie

Big clean room, bathroom was lovely, comfortable nights stay

8/10

Excellent

18 Apr 2026

Caroline

Stay was ok. Parking a nightmare. Location good for centre.

Self

10/10

Exceptional

18 Apr 2026

Catherine

Ideal location.
The hotel was really nice, clean and felt very well looked after.
The staff were all lovely
Highly recommend

Partner

10/10

Exceptional

18 Apr 2026

Chris

Great hotel and location

Self

8/10

Excellent

07 Apr 2026

Alexander

Room was clean but a bit tatty, holes in curtains

10/10

Exceptional

02 Apr 2026

Gregory

Breakfast was 10/10. Rooms are lovely.

Friends

10/10

Exceptional

02 Apr 2026

Adam

Clean room, with very comfortable bed.

Quiet even though overlooking a busy street.

Great shower/bathroom.

Self

10/10

Exceptional

29 Mar 2026

David

Don't judge by outside

10/10

Exceptional

27 Mar 2026

Christopher

Very nice hotel, close to railway station so ideal for me and without any noise. Stayed in a suite, very well laid out with plenty of room.
My only negative comment would be one of the basins in the bathroom was stained which was a little visually off-putting, but no other concerns.

Friends

6/10

Pleasant

27 Mar 2026

Eleanor

Ok

6/10

Pleasant

25 Mar 2026

Andy

The service was up to the normal Malmaison level, the hotel itself is ok. It needs some maintenance - the lifts look tatty, the bathroom sink needed the drain clearing so the water actually ran out properly. It was ok for a 'bed for the night' but didn't feel premium.

10/10

Exceptional

20 Mar 2026

Russell

Clean room

Self

6/10

Pleasant

18 Mar 2026

Andrew

Room was clean and tidy. Bathroom clean. Made to feel welcome at check in. Breakfast was very enjoyable. Cooked to order and Yvette was welcoming and very attentive.

Partner

10/10

Exceptional

12 Mar 2026

Finola

Nice bar, lovely room, great location

Partner

10/10

Exceptional

09 Mar 2026

Andrew

Great reception staff, nice room, handy for the railway station.

Self

10/10

Exceptional

08 Mar 2026

Sophie

Room was absolutely stunning and the staff were friendly

Partner

8/10

Excellent

22 Feb 2026

James

Room too dark - I know that’s a feature but more light is needed!

4/10

Poor

12 Feb 2026

Paul

very cold bedroom room

6/10

Pleasant

09 Feb 2026

CJ

Slightly disappointed considering its fantastic reviews. Arrived for a 1 night stay on the weekend, checked in slightly early which was great but was given a room on the third floor and advised to take the lift. Called both lifts down to the ground floor, got in the left one and chose floor 3 and a message saying “call locked” on the panel showed up, got out tried to call the second lift down but it never showed. Took the stairs to the room and the building is like a labyrinth. I advise you learn all the safety exits when you arrive to prevent any issues in an emergency. Got to the room and it was…ok. Nothing special and as someone who is sensitive to dust and allergens it felt very musty in the room. I struggled to sleep because of this. The room on the window had been installed in front of an old window so there was loads of mould in between the sweaty windows. One of the pillows had a hole in and the other side had black scuff marks all over. I had a street side bedroom and the noise was extremely off putting. The bars don’t close until gone 3am and then after they’ve emptied all their rubbish (bottles and glasses etc) the local Sainsbury’s took stock delivery at 5am so don’t expect an great sleep. Speaking of, the air-con unit rattled the entire night (even when turned off) it was actually easier to try and sleep with it on and not ratting as much…tried hard to give this hotel the benefit of the doubt but can’t recommend it.

6/10

Pleasant

08 Feb 2026

Darren

Service is good but hotel is getting tired, needs some TLC. Also resembles a night club on a Saturday night so sleep before 11pm not recommended.

Leisure

2/10

Poor

30 Jan 2026

James

Not a great room in the basement, bad water pressure

Business Self

8/10

Excellent

25 Jan 2026

Angela

Very quiet room apart from noisy people upstairs stomping about at 1.30 in the morning

Friends_and_family Family

8/10

Excellent

22 Jan 2026

Amira

The hotel was nice, close to train station, student var a few doors down was noisy. The reception staff were rude and disinterested. Restaurant staff where fantastic.

10/10

Exceptional

03 Jan 2026

Simon

Amazing hotel and location is unbeatable. Will stay again for sure

Leisure Partner

8/10

Excellent

28 Dec 2025

Dean

Great rooms!!

6/10

Pleasant

24 Dec 2025

Stuart

The heating didn’t work? So they had to put in two portable oil radiators. The sinks were badly stained. Did expect more for the money I spent.

Leisure Partner

10/10

Exceptional

22 Dec 2025

Wendy

Handy for station and taxis

Leisure Self

8/10

Excellent

19 Dec 2025

Simon

Nice staff and clean comfortable room.

Partner

10/10

Exceptional

18 Dec 2025

Charlotte

Fantastic. My only criticism is the poor lighting in the room. No decent light to do makeup!

10/10

Exceptional

14 Dec 2025

Suman

Location and the environment are marvellous!

Business Self

10/10

Exceptional

10 Dec 2025

Katherine

Beautiful room with thoughtful amenities and helpful staff.

10/10

Exceptional

09 Dec 2025

Finbar

Spotless room and I appreciated it being ready early. The breakfast was also very good,.

Leisure Self

10/10

Exceptional

07 Dec 2025

Rodney

Lovely room perhaps we would have preferred no steps up to the bathroom but generally very comfortable , the shower with no lower output did not suit us .

Leisure Partner

10/10

Exceptional

07 Dec 2025

Paul

Stayed 1 night - good location, quiet + spacious room on the 2nd floor, was able to check in 3 hours early as room was ready when i came in to leave my bag in the luggage room.
Decent breakfast, no complaints.

6/10

Pleasant

02 Dec 2025

Richard

Disappointing that out of the 8 rooms booked, 2 were clearly for disabled people. We also were refused a drink from the Bar at 11.00 p.m as it was shutting.

Business

10/10

Exceptional

01 Dec 2025

Joseph

Amenities and clean

Business

6/10

Pleasant

30 Nov 2025

Chris

The room was ok and the shower was at a set temperature which was not hot and mildly warm at best.

Partner

4/10

Poor

29 Nov 2025

VICTORIA

Hotel looked tired and in need of a renovation. Room had no heating/cooling options other than a portable oil fired radiator. Room was on second floor at front of hotel and noisy. Sainsbury's Local supermarket was opposite the hotel and deliveries on both nights began at 3.30am which resulted in little sleep. Not the romantic weekend away that we were hoping for. Spoke to manager in the morning whose response was 'the hotel is on a town and they can't control nise'. Not impressed. Has put me off visiting another Malmaison,

Partner

10/10

Exceptional

27 Nov 2025

James

Start were really friendly, and the room was very clean. Overall a really nice and well placed hotel for Reading. We didn’t have breakfast but it all looked very nice.

10/10

Exceptional

24 Nov 2025

Michele

Super clean, spacious, and well-appointed room. The food in the restaurant was really good as was the pub and restaurant staff. It’s so close to the train station and cute town. So much was walkable. We really enjoyed our stay! Thank you!

Leisure Partner

10/10

Exceptional

17 Nov 2025

sanjiv

I was impressed by the room

Business_and_leisure Self

10/10

Exceptional

16 Nov 2025

Nicola

We travelled up to Reading as an overnight stay after watching England at Twickenham. Checked in online, and contacted reception in advance to see if we could leave our bags in the room at 1130. Nothing was too much trouble and the room was clean and welcoming. This is the second year in a row we have stayed here, and the accommodation a breakfast was top notch. A cracking solution to avoiding London prices and the queues for trains.

Friends_and_family Friends

10/10

Exceptional

16 Nov 2025

Neil

Lovely hotel, great rooms and wonderful staff

Leisure Partner

10/10

Exceptional

11 Nov 2025

Curtis

Warm welcome and nice room, thanks

Business

10/10

Exceptional

08 Nov 2025

Alex

Good quality, a bit tired in places, nice food and drink and quiet room

Business Self

10/10

Exceptional

08 Nov 2025

Lynne

A really lovely hotel, welcoming staff, luxuriius clean room. The breakfast was the best hotel breakfast we've had!! Thanks for a lovely stay

Partner

8/10

Excellent

02 Nov 2025

Mark

Parking at station carpark through underpass expensive but secure found police patrolling.
Fantastic food just be away as well as leaving space for tip on bill they also add 15% service charge !
This was removed at checkout

Partner

10/10

Exceptional

26 Oct 2025

James

Malmaison came to our rescue after we had booked into the Reading Travelodge. One look inside and we knew we had made a mistake. We booked into Malmaison and checked in less than an hour later. We were very happy. Our room was spacious, modern and clean. We received a warm welcome and had a fantastic stay while we explored reading.

Leisure Partner

4/10

Poor

25 Oct 2025

Louise

The room was on a corner on the first floor next to a bus stand. The noise from people shouting outside the property during the night & buses stopping & starting meant we did not have a good nights sleep. The lighting in the room was very poor and one of the bathroom shower taps did not work so the temperature could not be controlled. Have stayed previously in a different room which was great so this experience was very disappointing.

Leisure Partner

6/10

Pleasant

21 Oct 2025

Andrew

Parking n/a. Drink options good. I do not enjoy having a suite and not being able to crack a window open a little bit. I do not enjoy air conditioning. Also you should not have to pay for extra water. Extra water should be free of charge.

Self

10/10

Exceptional

09 Oct 2025

Harvey

Friendly staff

Business

10/10

Exceptional

06 Oct 2025

Steven

Really nice hotel, very close to the station and the heathrow rail air bus.
Perfect to explore reading

Leisure Family

10/10

Exceptional

04 Oct 2025

Payton

Great location, delicious breakfast, extremely clean & comfortable!

Self

8/10

Excellent

01 Oct 2025

Lewis

Great location, stylish and well designed rooms, showing its age in places though

Business Self

10/10

Exceptional

30 Sep 2025

Kumiko

Great hotel but there are no guest parkings.

4/10

Poor

24 Sep 2025

Reza

Not worth it!

Dirty bathroom old fashioned rooms mould too expensive for such a horrible hotel

Business

10/10

Exceptional

23 Sep 2025

Kimberly

My family and I visiting Reading for a family wedding. We wanted a hotel that was near transportation and had an excellent rating. Malmaison did not disappoint. The staff friendly and fabulous. The rooms large, immaculate and comfortable. Can we talk about location…perfect if you want to jump on a train to visit anywhere in England (which we did). Don’t let the hustle and bustle of the train station scare you because once you walk thru the hotel doors, the outside stays outside! We plan to stay again and again and again!

Friends_and_family Family

8/10

Excellent

19 Sep 2025

Miyuki

It was quite convenient.

Business Self

10/10

Exceptional

13 Sep 2025

Skaria

Excellent location for the train

Leisure Self

6/10

Pleasant

05 Sep 2025

Laura

Very poor room. Window looked out onto a wall. Dark room. Was put in a disabled twin room which was really disappointing

6/10

Pleasant

31 Aug 2025

Barry

Overall the property was somewhat tired in appearance. The “mood lighting” ( otherwise known as dim ) in the room covered a number of shortcomings. The staff however were friendly and efficient. Best area of the hotel was the restaurant for evening meal and breakfast.

Leisure Partner

10/10

Exceptional

25 Aug 2025

Catherine

I absolutely loved this hotel - I loved every thing about the hotel. My room was brilliant lovely , so clean , we had a bath and a shower . We had slippers and a dressing gown if needed.A mini fridge , a safe , bed was huge. The staff x the cleaners ( all who I came in contact with) with was really friendly, nothing was too much for them.
I would 100 percent recommend the hotel. X

Leisure Friends

10/10

Exceptional

19 Aug 2025

Verified traveler

Lovely hotel

Lovely hotel, very comfortable.

Business

10/10

Exceptional

18 Aug 2025

Sandra

Location near Rail Station is perfect

10/10

Exceptional

18 Aug 2025

Stu

Great stay will be back again

Great stay we came back here because of how good the place is and location. Perfect to get about the city

Partner

2/10

Poor

07 Aug 2025

Robyn

Air conditioning in the room did not function. It was much warmer in the room than in other parts of the hotel.

Bathroom was disgusting, lots of moldy water damage. The shower was not accessible at all, with a very high step into the bath and no safety railings or anything to hold. Essentially you had to climb over the toilet to get in.

Room was very noisy, and the common areas of the hotel were taken up with a function. Dining was not available and room service had only limited availability even though it was advertised as 24 hours. Room service menu had limited items as well, many things were not available.

Location is good for the station, that's about all the positives I have.

Leisure Self

4/10

Poor

01 Aug 2025

Shuma

Stayed here for one night with my partner. She checked in before me, however, they charged her £103 at check in which she later messaged me about, however, I had already paid for the room. When she went to query this they refunded her, however were unapologetic. When I arrived I requested to understand what had happened to be told by a staff member it is not her fault and it was dealt with by another employee, again no apology.

Room itself wasn’t the best, cracks and dirt in the bathroom. I would expect better from a Malmaison. Very disappointed with our stay. You would expect hospitality from a hotel, however, they failed to deliver, would absolutely not stay again.

10/10

Exceptional

31 Jul 2025

Sandra

Nicely situated close to train station. Staff was very friendly and helpful. Room was nice size and well equiped. Would return again.

Leisure Self

6/10

Pleasant

30 Jul 2025

Mark

Bed mattress ok but pillows are awful, no structure or support

Leisure Family

6/10

Pleasant

29 Jul 2025

Lawrence

This was my 4th or 5th stay and while the service is excellent the hotel is showing either its age or neglect.
Furniture in my room was worn, the bed was lumpy and the lighting way too muted. Think my next visit to Reading might require a new venue. All of that said the reception staff and the housekeeping staff were excellent/

Self

10/10

Exceptional

27 Jul 2025

Simon

Very polite friendly staff, free upgrade, and good continental and cooked breakfast in the restaurant. Very nice stay.