Name: The Roseate Reading
Address: 26 The Forbury, 26, Reading, RG1 3EJ, GB

2/10

Poor

17 Jul 2026

kathleen

This was one of the most disappointing hotel stays I’ve had.

We specifically booked this hotel because we were told the room had air conditioning. It didn’t. Our room was on the top floor, and the heat coming through the ceiling made it unbearably hot. Sleeping was almost impossible.

The lift was also out of service, meaning we had to climb several flights of stairs every time we left or returned to our room, which was especially frustrating in the extreme heat.

We completed a wake-up call card and confirmed it with reception, yet no one ever called. Had we not woken up on our own, we could easily have missed our plans.

To compensate for these issues, reception told us breakfast would be complimentary. However, when we went to the restaurant, we were told we had to pay. We asked for it to be charged to our room so it could be resolved at checkout, but the restaurant staff insisted we pay by card. At checkout, we were then told they would refund the room service charge instead—even though room service cost €32 while breakfast for four cost €100. The whole situation was poorly handled and unnecessarily stressful.

From start to finish, the service was disorganized, communication between staff was inconsistent, and promises made by the hotel were not honoured. I genuinely don’t understand how this hotel has a five-star rating. I would not stay here again and cannot recommend it.

Family_with_children

10/10

Exceptional

12 Jul 2026

steve

Great character inside and out. Very helpful staff.

Partner

6/10

Pleasant

14 Jun 2026

Duane

Lift wasn’t working, shower mixer didn’t work and lights in bathroom weren’t working properly, overall it needs some maintenance

Self

10/10

Exceptional

07 Jun 2026

Sally

Amazing from the minute you step inside. All beautifully cleaned and very peaceful.

Partner

8/10

Excellent

30 Apr 2026

OLALEYE OLUGBENGA

Beautiful place and right in the city centre, so great for movement around. Hotel itself quite neat and they made efforts to give us early check in. They also offered to keep our luggage until our next visit.

Partner

10/10

Exceptional

30 Apr 2026

Neil

Good hotel with pleasant staff. Reasonably priced.

Partner

8/10

Excellent

19 Apr 2026

Tracy

Very nice hotel. Nicely decorated. Very nice spacious bathroom.
Breakfast was very nice but slow service.
Great location for train station, town centre and Hexagon theatre.
Room a bit warm.

Partner

6/10

Pleasant

29 Mar 2026

Mark

Car parking is a major problem!! And for this reason, I would not be returning, so lucky to get a small car parking space; otherwise, it would have meant parking off-site, which I would not have liked at all. The reception team were not very good at all, and had very poor customer service. Very disappointing

Partner

10/10

Exceptional

22 Mar 2026

Robert

We had a brilliant time great venue and kind staff

8/10

Excellent

16 Feb 2026

Catherine

Clean room. lovely meal at night . Breakfast ok but not worth the money based of verity .

Partner

10/10

Exceptional

15 Feb 2026

John

Smart, clean room….good reception staff. Lovely hotel and high standards throughout.

Leisure Partner

10/10

Exceptional

07 Feb 2026

Tadala

Room was nice and clean and enjoyed the comfortable bed.
Staff were lovely too

Leisure Family_with_children

10/10

Exceptional

05 Feb 2026

Elizabeth

The room was very comfortable and well appointed. All of the staff were friendly and polite. Overall an exceptional stay. Thank you

Leisure Family

4/10

Poor

17 Jan 2026

Jill

Room was very damp, wallpaper peeling off the walls, water streaming down the windows
Asked for room service which never arrived!
Room just needed an upgrade and some serious ventilation.

Hotel piano was open to all guests but anyone who fancied a tinker could be heard in the room at any time of the evening

Partner

10/10

Exceptional

31 Dec 2025

Russell

Clean and peaceful

10/10

Exceptional

19 Dec 2025

Ryan

U

6/10

Pleasant

10 Dec 2025

Eric

Lodged in secondary structure that is very different than advertised facility.

Business Self

6/10

Pleasant

09 Dec 2025

Melvyn

I didn’t have breakfast, I didn’t understand I would be in a room out back and not in main hotel, seems overpriced for that level of room, certainly not 5 star

Business

10/10

Exceptional

01 Dec 2025

Sheila

big room. Like the arrangement inside

Partner

10/10

Exceptional

29 Nov 2025

Ian

Spacious room with nice bathroom

Self

10/10

Exceptional

28 Nov 2025

Raphael

Very nice and comfortable.

Business

10/10

Exceptional

18 Nov 2025

Jonathan

Quiety swanky in a very comforting and understated way. Effortless charm which is always refreshing to see still exists beyond the mundane chain hotels.

Business

6/10

Pleasant

17 Oct 2025

Brian

12 steps to get up to the main floor. With heavy luggage that was difficult. Rooms are nice but since the windows are single pane not very quiet. Lots of street noise.

Business_and_leisure Family

8/10

Excellent

25 Sep 2025

Victoria

Always a pleasure to visit

Leisure Self

10/10

Exceptional

14 Sep 2025

Agnieszka

Beautiful building and interior. We came for our mini honeymoon and got ungraded. We had a congratulations note with chocolates in the room and rose petals scattered on a king size bed. Large room, large bathroom. Decent breakfast but quite minimalistic for £20/person.

Leisure Partner

10/10

Exceptional

04 Aug 2025

Jonathan

Great hotel nice style in old building good value

Partner

10/10

Exceptional

26 Jul 2025

George

Best in Reading

I have to give a shout out to Wictoria who worked at the reception and checked us in. First impressions make such a difference and she did ever so well. Very polite, engaging and even showed us to where we were to stay. We have two rooms. one studio and one very spacious flat with everything from a kitchen, to dining area to living room and balcony. Had a short but fantastic stay. Had breakfast from the buffet, but realised after that there were other options that could be ordered. Other than that, the staff were very helpful. Have less reason to be back soon, but would stay here again.

Friends_and_family Family

10/10

Exceptional

24 Jul 2025

Bassam Abdulghani

Awesome hotel would come back over and over

Leisure

6/10

Pleasant

20 Jul 2025

olivier

Don't go if the weather is hot

Great place unfortunately it was a very hot day and we would have never imagined that a 5 star hotel would have no air conditioning

4/10

Poor

09 Jul 2025

Matthew

No A/C & room poorly maintained.

10/10

Exceptional

09 Jun 2025

Victoria

We regularly stay at this hotel and it’s the only places to stay in Reading!
Classy decor, delicious cocktails, and the comfiest bed in town.
Friendly staff took it all off.

Leisure Partner

10/10

Exceptional

25 May 2025

Iain

Overnight stay

Another excellent overnight stay

Partner

10/10

Exceptional

14 Apr 2025

Harish

Room were comfortable and nice ambience

Leisure Partner

10/10

Exceptional

08 Apr 2025

Raj

The best stay for miles

Always an amazing stay here
The staff ate great, rooms are perfect with everything you need classy and modern. Great food too if you get the chance yo enjoy it

Business

10/10

Exceptional

27 Mar 2025

Ahoefa

The staff were very friendly. The room was very clean. I was delighted to hear that i got an upgrade to a junior suite which was amazing. Thank you!

10/10

Exceptional

23 Mar 2025

Simon

Qwe

8/10

Excellent

20 Mar 2025

Peter

Mixed feelings. The Expedia price was over £200 for a suite. We had a lovely room with 3 chairs and a desk: that is not a suite!!! The bathroom was superb with big bath and extra shower, though hot water was slow to arrive. Reception staff were excellent; the barman produced 2 superb cocktails at a very fair price. But at breakfast we were shown a table and told 'that is the buffet' but not given menus or even told that we had to order hot drinks. A waitress helped us out but we'd already eaten from the buffet so it was too late to order extras. The room had windows that open (good!) but no air conditioning (listed building?) however, there was an excellent Dyson cooler/heater. Great to have a fridge and coffee machine with free water etc Towels and bedding were truly luxurious. But on leaving we were asked to pay an extra (roughly £9) fee for a service charge for the room (on top of £200 paid) I have never been asked for this before in any hotel and it rather soured the stay. To be fair we were told this was optional and did not pay it. Location is perfect: very quiet, by Forbury Gardens, thus near the station and not far to walk to the Hexagon for events. But as a dictionary pedant I do feel a suite means a separate sitting room (as in most hotels) and thee nomenclature should be luxury room or larger room!

Leisure Partner

10/10

Exceptional

16 Mar 2025

Iain

1 night stay

All good

Partner

10/10

Exceptional

27 Feb 2025

Shalmai

Had a great weekend stay at The Roseate. Very spacious room (House Premium Room) with separate bath and shower. It was a nice breakfast, but I felt somehow about the service charge that was attempted to be added on top of the breakfast charge.

Leisure Partner

10/10

Exceptional

23 Feb 2025

Shauna

Excellent service

Leisure Family

10/10

Exceptional

22 Feb 2025

Paula

Beautiful suite

Got there early and they let us leave car and come back later for check in.
Our room was a junior suite which was such a great price.
4 poster bed, a deep couch and a lovely spacious room that was a perfect temperature.

Partner

10/10

Exceptional

17 Feb 2025

Verified traveler

Great staff who were very helpful

6/10

Pleasant

05 Feb 2025

Michelle

I contacted the property before our stay to ensure that there would be parking available as my husband is disabled and was told that they had plenty of parking. When we arrived at the front of the hotel we asked where the parking was and was given a map which takes you 1 1/2 miles round a one way system to access the rear of the property, when we did this there was no parking available. We had to walk 20 minutes for the nearest available parking at a cost of £16 completely contradictory to what is on the hotels website as the footbridge linking the hotel to the centre is under repair and closed. When I asked the receptionist why they provided us with the map when they knew the car park was full the receptionist was incredibly patronising. I did complain to the manager who in fairness did try and resolve matters but as he said the damage was already done. The restaurant food was the biggest positive of our stay.

Leisure Family

10/10

Exceptional

24 Jan 2025

Raj

Great hotel and great service

An amazing hotel, great setting, rooms are really comfy and quirky with bath tubs in the room and well layed out shower room. Viktoria was extremely helpful and provided great customer service.check in and check out was very quick and easy. Exactly what you want

Business Friends

10/10

Exceptional

21 Jan 2025

Carolyn

Thus was our second visit, this time with our dog. Worked really well with a lovely park just over the road. It is a very comfortable hotel and very good value. We would definitely go back if needed to be in this area agein

Leisure Partner

8/10

Excellent

10 Jan 2025

Teresita

The hotel is going down the hill. I stayed here 2 years ago and it was a great place, unfourtanely not any more.

Leisure Self

6/10

Pleasant

04 Jan 2025

Samuel

Lovely hotel premises with comfortable rooms that felt luxurious. Very poor customer support which made our experience extremely frustrating. Very disappointing coordination between the hotel and the restaurant which made booking dinner prior to staying into an ordeal that took days to confirm. Massively overcharged on food which was definitely approved for £30 per head on Oaky service which was to be taken from room deposit. Appointment booking staff, receptionists and waiter was all informed of such pricing arrangement. Have not heard back from any member of staff since checking out and expressing my grievances.

Leisure Partner

10/10

Exceptional

30 Nov 2024

Andrew

Fantastic as always

Business

8/10

Excellent

22 Nov 2024

Laura

I had a lovely stay at the Roseate. Beautiful hotel, staff were so friendly and helpful. I had a lovely massage at the spa. I had a couple of issues with the bathroom- shower heads weren’t working in shower or bath, but staff were great about it and gave me complimentary breakfast! Would definitely stay again

Leisure Self

8/10

Excellent

17 Nov 2024

Michelle

Caring staff and beautiful hotel, will definitely come again

Leisure Partner

10/10

Exceptional

04 Oct 2024

Nicola

Lovely hotel. Modern room with lots of space. Very central.

6/10

Pleasant

24 Sep 2024

Ali

Ok

It’s ok

Partner

10/10

Exceptional

21 Aug 2024

ALUN

Phenomenal hotel with a great room.

Leisure Partner

8/10

Excellent

18 Aug 2024

Grace

Decent, convenient hotel. Only shame was the noise from the wedding but this died down by 11

Leisure Partner

10/10

Exceptional

18 Aug 2024

Christian

babenfb

Leisure Partner

10/10

Exceptional

16 Aug 2024

Carol

Great location. Close to Reading train station, shops and restaurants and also across from
Forbury park and the abbey ruins.

6/10

Pleasant

14 Aug 2024

Kurt

Staff are friendly and the reception area is nice. However if you're staying in the 'The House' keep in mind this is a slightly scruffy building past the car park that is like a Premier Inn but with smaller rooms.

Business Self

10/10

Exceptional

25 Jul 2024

Evelyn Chioma

It was my second time staying at The Roseate and the experience was just as good as the first time. The personnel are fantastic, very professional, friendly and helpful. It was especially nice to see familiar faces, almost felt like being home. The great location, close to all amenities, was an extra bonus. Thanks for making my stay memorable xx

Business_and_leisure Self

8/10

Excellent

12 Jul 2024

Jarrod

I stayed 2 nights and enjoyed this hotel. Perfect location just a shirt walk to town centre. Also a short walk to the station. Very quiet area but close to everything. The room was clean and spacious and a good size shower (which I prefer to a bath/shower combo). Staff were very nice and helpful.

The room has a coffee machine and a kettle, but no cups or coffee pods, sachets or sugar. I called reception and asked them to send something up and they only delivered two pods and a few cubes of sugar. I would have really like d more options and all hotels of this nature that I’ve stayed in have had a good selection in the room.

I’d definitely return though.

Business Self

8/10

Excellent

08 Jul 2024

Lynne-Marie

.

Leisure Friends

10/10

Exceptional

07 Jul 2024

lars

.

Leisure

10/10

Exceptional

25 Jun 2024

Bradley

Lovely stay, very clean and comfortable.

The staff were very helpful, wish I had stayed longer !

Business

10/10

Exceptional

24 Jun 2024

peter

Lovely place

10/10

Exceptional

17 Jun 2024

Samir

Excellent Breakfast. Very spacious room

Leisure Partner

10/10

Exceptional

09 Jun 2024

Mary

This was a lovely hotel with beautiful rooms and we enjoyed the art and decor.
The breakfast was delis ious and the room was quite lovely with amenities and comfort !

Leisure Family

8/10

Excellent

02 Jun 2024

Kate

This is an amazing building that has been thoughtfully converted. The rooms in the main block are large, comfortable and the bathrooms are especially spacious. The bed was a little too firm for me but that is a personal preference- it was huge and had lovely linen. The wallpaper was a little worn in places in my room but overall it felt very luxurious and the staircase and lobby are very grand and impressive. The staff are very friendly and helpful taking into account dietary preferences at dinner time. The thing I didn’t like was that the Carluccio’s next door has its extractor fans blowing out across the car park of the hotel which means there is a constant smell of meat and cooking blowing around that area and into the basement of the hotel. I would stay here again and felt our offer (room, dinner and breakfast) was excellent value for money.

Leisure Friends

10/10

Exceptional

02 Jun 2024

Calum

Hotel was beautiful, very clean , definitely stay again , room was amazing

Partner

8/10

Excellent

01 Jun 2024

H

A mixed review - slightly disappointed.

It was a lovely hotel. I came with a partner and my baby girl. An employee kindly offered to push our pram against our wishes. Unfortunately he broke a wheel on the pram. When we came to the room in the other building from the main one, our room had chipped paint on the walls and using the shower would often flood the bathroom. Also, the toilet seat had a weird yellow stain on it as soon as we entered too.

Otherwise, it was great. The complimentary penhaligons toiletries were amazing, the AC was great, and the staff were extremely friendly too. The view was not great from our room, but that is fine.

I would probably give the hotel 4 stars, but my wife and daughter thought it was phenomenal.

Friends_and_family Family

8/10

Excellent

31 May 2024

Richard

Comfortable

Great hotel good location

Self

10/10

Exceptional

24 May 2024

Thor

Lovely and beautiful place

Leisure Partner

10/10

Exceptional

17 May 2024

Brian

Excellent standard. Upgraded to a suite. Only problem was finding the rear parking and navigating road system in Reading. Drop off tricky.

Business_and_leisure

10/10

Exceptional

03 May 2024

Martin

Fabulous Hotel

My favourite hotel in Reading, nice welcome, excellent service and facilities combined with a lovely, spacious room. Highly recommended.

Business

10/10

Exceptional

02 May 2024

Nicola

Lovely hotel and excellent location to city centre

Leisure Partner

8/10

Excellent

27 Apr 2024

Roger

X

Leisure Partner

4/10

Poor

21 Apr 2024

Chris

All of the images paint a pretty picture but if you get one of the house suits, you end up paying over the odds for a less than experience. My room had scruffy finish, a locked safe which I couldn't open, a wardrobe that didn't open and worst of all a bin in the bathroom which wasn't emptied complete with a bloody plaster.

Would not recommend a suit in the House building. It's noisy, dirty and overpriced.

Leisure Self

10/10

Exceptional

20 Apr 2024

Marina

Attractive, quirky decor, friendly and efficient staff, super facilities, car park is very convenient, comfortable bed, good to have private use of the sauna. Lovely hotel.

Leisure Partner

10/10

Exceptional

07 Apr 2024

Evelyn Chioma

The service was beyond outstanding, particularly the staff at reception. They were all very friendly, professional and helpful. The hotel is centrally located with excellent connection links, shops and tourist sights nearby. My son and I thoroughly enjoyed our stay and look forward to staying at The Roseate again. Best wishes, x

Leisure Family

10/10

Exceptional

05 Apr 2024

Rachel

First time visitors to the Roseate Reading. We booked a Roseate Prime Suite. It was lovely. Rrqlly impressed by the aesthetic of the room. Loved the fireplace and the four poster bed. The main hotel is beautifully decorated and really ornate. Staff were helpful and courteous. Everything we needed was provided in the suite. Was very luxurious. Would be happy to return. (Would have been handy to have a corkscrew/bottle opener in the room to accompany the mini fridge, and a selection of decaf coffee pods for the coffee machine; been these are minor niggles. )

Leisure Partner

10/10

Exceptional

05 Apr 2024

Marnie

Was clean and quite

Leisure Partner

10/10

Exceptional

25 Mar 2024

Matthew

Lovely room. Comfortable and clean. Lovely bathroom and shower.
Food good in restaurant with great service. Parking as well.

Business

10/10

Exceptional

24 Mar 2024

Dean

Beautiful hotel , large and stylish room with great Restaurant.

Leisure Family

10/10

Exceptional

24 Mar 2024

Edward

Good

10/10

Exceptional

24 Mar 2024

Verified traveler

The room was amazing and the service was excellent. Stayed 2 days in executive suite. Loved the bed, the desk that I worked from, the bath was also amazing!
The only complain would be the heating floor, it was so warm in the room that first night had to sleep with the fan on. However, I called the reception the next day and they fixed it.

Friends_and_family Friends

10/10

Exceptional

25 Feb 2024

Puneet

Amazing

Lovely hotel, really helpful staff, room was exquisite. Loved it!

Partner

8/10

Excellent

25 Feb 2024

Chris

Liked unique rooms and the feeling of luxury in this hotel staff very welcoming.

6/10

Pleasant

08 Feb 2024

Sammy

Underwhelmed by ‘prime suite’

Although we had a nice time at the Roseate I was slightly underwhelmed. I booked a prime suite as looking at the pictures online it looked really nice. However when I opened the door to the room I felt dissapointed and it looked much more like their standard room online. In the pictures of the prime suite online there were four poster beds, sofas, a fireplace and seating areas which our room did not have. I don’t think you could class this room as a ‘suite’ I understand not every room is identical however seems like the images online are very misleading.

Partner

10/10

Exceptional

13 Jan 2024

Maeve

Revellers in Reading

Service was wonderful. There were a few hitches with the dinner party we had arranged, but it was addressed immediately. We were more than adequately compensated with a private room and various other upgrades. A most enjoyable post Christmas weekend.

Partner

10/10

Exceptional

14 Dec 2023

Verified traveler

Roseate

Really enjoyable easy access to the centre and train station

Friends_and_family Family

6/10

Pleasant

11 Dec 2023

Claire Laura

Disappointing

The hotel was fine, nothing spectacular, I found the room was disappointing, no tea or coffee. There was a kettle and a coffee machine, but nothing to compliment it.
Odd layout of bathroom.
Card key system left a lot to be desired to get in, out and around the hotel.

Self

6/10

Pleasant

02 Dec 2023

Rupak Kr

Accommodation was in the adjacent building called The House, not the main building which is displayed in the pics on the website contrary to our expectation.

Leisure Friends

10/10

Exceptional

30 Nov 2023

Dean

This was a lovely place to stay, Jessica provided everything that was needed for a relaxing glamping experience. I can’t wait to go back.

Leisure Self

4/10

Poor

26 Nov 2023

Benjamin

Hot water not working in my room (304) despite a complaint and pledge to fix it ... and it was 2 degrees outside.

10/10

Exceptional

18 Nov 2023

Hareesh

Would recommend to friends.

Business Friends

10/10

Exceptional

16 Nov 2023

lawrence

Best!!

Amazing. Far superior to other hotels.

Business

8/10

Excellent

09 Nov 2023

Nick

Suite?

Only thing that I would score down on was the fact it is described as a prime suite, yet it felt nothing like a suite no sofa two small chairs which would be fine for a coffee but not for relaxing.

Business

10/10

Exceptional

07 Nov 2023

Charles

Loved everything about my stay at the Roseate Hotel,
the building and decor are fantastic!! I stayed in the modern house building, which was also lovely, will definatly book to stay in the traditional building next time though, as it looks exquisite,
the staff where all smiles, very welcoming and helpful,
the massage me and my wife recieved at the Aheli spa was wonderful, i didnt have the oppertunity to try the restaurant, but it looked and smelt amazing!!
Nice secure car park, limited spaces though,
The central locstion is perfect for the station, shopping, restaurants and night life,
I cant say enough good things about this place, will definstly be staying again

Leisure Partner

10/10

Exceptional

19 Oct 2023

SARAH

Will return

Beautiful room, gorgeous breakfast

Business

10/10

Exceptional

08 Oct 2023

Amanda

Amazing hotel, very friendly staff. Felt really special there.

Leisure Partner

10/10

Exceptional

06 Oct 2023

Susan

Had an enjoyable night at the Roseate in a suite. Very comfortable. Easy check-in, pleasant and accommodating staff.

Leisure Partner

4/10

Poor

02 Oct 2023

Daniel

Won’t go back

Noisy - somebody though there should be a locked door on the wall dividing two rooms through which you can hear everything from next door.
No aircon even though it’s advertised.
Dirty curtains.
Car park was full - nearest available was 10 mins walk away.

Partner