Name: Swiss-Belhotel Rainforest
Address: Jalan Sunset Road, 101, Kuta, 80361, ID

8/10

Excellent

20 Feb 2026

ADALARASU

It’s a decent hotel and staffs are very courteous and accommodative.

Self

8/10

Excellent

03 Jan 2026

Lluna

The room was clean and nice. The staff were friendly. Our breakfast was delicious with many food options.

6/10

Pleasant

02 Nov 2025

Ayu

The room was okay, but for 4 stars rating hotel they could do better I guess.

Leisure Friends

10/10

Exceptional

30 Sep 2025

nima

Amazing staff

4/10

Poor

19 Jul 2025

Janine

The restaurant food and service was poor, gym facilities essentially unusable, loud on main street and intersection, and awful food. The breakfast is reasonable. Limited English among staff, so service was wanting. It is not a four star experience at all.

Leisure

6/10

Pleasant

15 Jul 2025

Kam

I recently stayed at Swiss Hotel in Kuta, and overall, my experience was satisfactory with a few standout positives and some notable drawbacks.

The location is on a busy road, but surprisingly, the room was very quiet — and that was my top priority. I was pleased to have a peaceful, noise-free room, which made a big difference to my stay. I booked the Deluxe Grand room, and the size was good and comfortable.

The staff at this hotel are definitely a highlight — polite, professional, and welcoming. From check-in to breakfast service to the car park attendants, everyone was kind and helpful.

However, the cleanliness was disappointing. The room, the breakfast area, and the overall property felt dirty and neglected. Everything looks very outdated, which adds to the impression of poor hygiene even if it’s just age-related wear. The bathroom, particularly the bathtub/shower, was not clean. The property, from the entrance to common areas, clearly needs an update and a deep clean.

The swimming pool on level 2 is small — not really suited for actual swimming — and the gym was okay but nothing special.

Despite the drawbacks, I did extend my stay and poor cleaning become frustrating. Somehow they were asking if I need cleaning and replacement towels were dirty and the never cleaned the shower

8/10

Excellent

13 Jul 2025

Kam

I recently stayed at Swiss Hotel in Kuta, and overall, my experience was satisfactory with a few standout positives and some notable drawbacks.

The location is on a busy road, but surprisingly, the room was very quiet — and that was my top priority. I was pleased to have a peaceful, noise-free room, which made a big difference to my stay. I booked the Deluxe Grand room, and the size was good and comfortable.

The staff at this hotel are definitely a highlight — polite, professional, and welcoming. From check-in to breakfast service to the car park attendants, everyone was kind and helpful.

However, the cleanliness was disappointing. The room, the breakfast area, and the overall property felt dirty and neglected. Everything looks very outdated, which adds to the impression of poor hygiene even if it’s just age-related wear. The bathroom, particularly the bathtub/shower, was not clean.

The swimming pool on level 2 is small — not really suited for actual swimming — and the gym was okay but nothing special.

Despite the drawbacks, I did extend my stay. I would stay here again if I needed to, mainly for the quiet rooms and great service. However, don’t expect a modern, high-end feel — it lacks the polish of a true luxury hotel due to how outdated and worn it is.

Business Self

8/10

Excellent

25 Jun 2025

Levi

Rooms are clean and staff very friendly. Furniture was dated and needs a lock of paint here and there. Otherwise a very good stay.

Leisure Family

6/10

Pleasant

08 May 2025

Puji

Mattress needs to be replaced. Too old and no back support now.

Business Self

10/10

Exceptional

02 May 2025

Trevor

The staff at this hotel are attentive and engaging. They genuinely go out of their way to attend to your every need. The property is very well maintained with high standard of cleanliness.

Business_and_leisure Self

6/10

Pleasant

07 Feb 2025

Hock Leng

Didn’t like the breakfast. Front desk helpful.
Swimming pool bad. Easy to call for grab.

Leisure Partner

10/10

Exceptional

11 Nov 2024

Anna

A charming hotel with delicious and plentiful breakfasts. Lovely pool too.

Self

10/10

Exceptional

04 Oct 2024

Adam

Great breakfast and atmosphere. Nice pool nice gym

2/10

Poor

19 Aug 2024

fiza

Would never stay here. I wouldn’t recommended anyone stay here. From the day we got there , I started crying because of how awful the place was. I was trying to cancel , but wasn’t able to do so. The place was disgusting , not clean even though housekeeping had apparently cleaned the rooms. The sheets were stained , the bathroom , everything. I dreaded coming back to the place every time. Same with my family. The staff wouldn’t understand anything I was saying (yes I know the language barrier , but I was using google translate and showing them what I was saying). They tried to charge me for laundry , when they initially told me it was for free. They would mess up the food that we ordered, after it happened three times we gave us ordering food. I know it looks good online , but looks nothing like that in person. Take it from one persons mistake please

Leisure Family

10/10

Exceptional

04 Feb 2024

Saunak

Good quite hotel

Efficient hotel with polite staff, everything works. About 2 Km from Kuta beach, so quite place. Restaurant food is great.

Business Self

8/10

Excellent

26 Jan 2024

Suzana

The staff and service was outstanding we really enjoyed the hospitality. The hotel is located on a busy major road but when inside you couldn’t hear any of the traffic noise. we caught a taxi everywhere. It’s a good stop over hotel if passing through. The hotel itself needs updating and upgrading. Worn and stained carpets in the corridors chipped doors and skirting’s loose floor board around the pool the room needed a proper bar fridge. it was clean and the room was large and comfortable. Overall we enjoyed our stay but it’s not a luxury resort it’s a good working hotel

Leisure Partner

8/10

Excellent

27 Aug 2023

David

Nice and relaxing stay

Our stay was good the people were very nice and polite and willing to please can’t fault them.the only thing was the breakfast the coffee was only percolated too strong for me the apple juice was so watered down it wasn’t nice the sweetener sachets was wet it wouldn’t come out but apart from that our stay was nice the bed was very comfy and the pillows were great thank you

Partner

6/10

Pleasant

26 Aug 2023

Chin Yung Vanessa

It’s not very clean. There were a lot of mold in the bathroom. They need to clean the place and all the cracks down with bleach .

Leisure Self

8/10

Excellent

07 Aug 2023

Bruce

Would have preferred to be closer to the action, but there were other options that were just as good.

10/10

Exceptional

09 Jul 2023

Agnes

Excellent stay

Leisure Family

10/10

Exceptional

30 May 2023

Affaq

Lovely staff who made the stay all the more worth while.

Family

10/10

Exceptional

24 May 2021

GARY

Great

Very nice place
Great rooms we had
Good value
I enjoyed my stay there

Business

8/10

Excellent

13 Mar 2020

Verified traveler

Like grandparents, sweet but outdated

The best thing about the hotel is the friendly staff that always greets you with a smile. Aside from that, the place needs a “facelift” and I personally didn’t love the location as I couldn’t easily walk around. It’s easier if you rent a scooter or grab everywhere though. Overall, I had a great treatment and I can’t really complain.

Self

6/10

Pleasant

11 Sep 2019

Verified traveler

The hotel is rated as a 4 star venue, it is not maybe 2.5 rooms are in poor condition, furniture badly in need of repairs and re-painting, bathroom shower needs good clean.
No toiletries except soap and toothbrush, only 2 towels no faces or hand towels.
Companion shows safe in room and bathrobes not in room
Pool area no atmosphere only 2 set of chairs and about 6 bean bags
Front desk staff very good always remembered name and booked taxis.
Food was OK did not have breakfast so can not comment.
Noisy rooms when furniture is moved around in rooms each side or above.
Stayed at other Swissbel Resorts will not stay at this one again.
Recommend they provide arm chairs in rooms as only one desk chair is provided

Leisure Self

10/10

Exceptional

01 Jul 2019

Mish

Above and beyond

I had a lovely stay at the rainforest, it’s and absolutely stunning lush setting in a very convenient locations.

Whilst having lunch at the Bule Bar, the owner was with a photography crew taking promo pictures. As I was in the background, he offered me a complimentary spa treatment.

I returned to my room later in the day to a hand writer note and business card with the offer. Such a lovely gesture and the massage was absolute heaven. I will most definitely be returning.

8/10

Excellent

08 Mar 2019

Verified traveler

Quiet but a little dark in placesbasically for Indonesian people

Friends_and_family Partner

10/10

Exceptional

29 Dec 2018

Verified traveler

very very nice receptionist so please be patient with them, they are out there trying to give us the best service. Good security as well.

10/10

Exceptional

02 Nov 2018

Erwin

Nice hotel. Great food. Staff were good. Affordable price!

10/10

Exceptional

28 Aug 2018

monika

I use this hotel over and over, the suite is spacious, the beds are comfy. Breakfast good. It's not in the center, good for business

8/10

Excellent

21 May 2018

gray1

Nice hotel well situated for business

6/10

Pleasant

09 Apr 2018

Verified traveler

Room facing was dull and horrible, staff asked to pay extra to change room

8/10

Excellent

19 Feb 2018

Ankit

Pleasant stay

Rooms and service very good. Hotel staff very much supportive and courteous. Booked executive suite, cleanliness good. Strongly recommend this one.

6/10

Pleasant

08 Jan 2018

Nick

A decent hotel, but that's it

The hotel is decent.
The junior suite room is big.
The staff is nice and the cleanliness is OK.
But that's about it, everything else is average at best.
Probably better for a family looking to be further away from all the crowds.

Family

10/10

Exceptional

04 Jan 2018

Marcella

Excellent hotel

I stayed in Swiss Rainforest and I loved. Good food, super clean, e lovely staff. I definitely recommend this hotel.

2/10

Poor

13 Dec 2017

Sinsleeper

Very Disappointing!

Was so disappointed when i checked in.

Booked this hotel thru expedia wif confirmation about 1 month before travel date, only to be told that they were running on full house and can only offer us a twin bedded room when i did specifically requested for a King!
Worst part was when they admitted to giving up my reservation for a tour group which just came in.
Highlighted to them that reservations was made 1 month ago and yet it can be given up to a later request!

Really disappointing how the management runs the the hotel!

8/10

Excellent

10 Aug 2017

Kaushik

Comfortable stay

Hotel was very comfortable and memorable stay. I belief oak restaurant menu had limited options. We stayed four nights and maximum of the time they asked us to sit outside as some function going on inside restaurant. It was very hot outside and somehow managed.Hotel service also needs to be improved.

Family

8/10

Excellent

23 Jul 2017

Leith

Stay was comfortable a bit further out than we thought bath/shower a bit of a hazard would not recommend for anyone not very agile

Family

8/10

Excellent

16 May 2017

Verified traveler

Good hotel for a short stayover.

Great breakfast. Friendly staff. Close to Retail Outlets.

10/10

Exceptional

03 Mar 2017

Muhaimin

Efficient Housekeeping.

The staff were friendly and courteous. Always willing to help and serve with smile.

Family

6/10

Pleasant

08 Feb 2017

Annamarie

Too far from anything to walk

The hotel appeared lovely when you first came in but after a few days you realised that we couldn't just go for a walk anywhere. Anything we needed or wanted to do required transport. Our room was not cleaned properly. I accidentally dropped a hiiball glass of coke. Unfortunately the glass broke. At the end of our stay I was charged for the glass, despite not getting it replaced during the rest of our stay. The coke from the accident was not cleaned up for the rest of the trip either. I cleaned the glass and did as best I could.
The bathroom floor was deadly dangerous once wet that we were standing on towels after showers to avoid slipping.
The road noise was not a problem but there was a lot of noise from other guests. Whilst this may be somewhat out of the direct control of the hotel, if they continue to hire out to large tour groups this is a given.

8/10

Excellent

29 Jan 2017

Verified traveler

Clean well staffed hotel

Close to everything with lovely staff. Great breakfasts n special event meals.

8/10

Excellent

22 Jan 2017

Verified traveler

arrived at 1am. Fast checkin. Room was a bit dirty and aged. Most things had stains on them (chairs etc). But got it cheap and happy with it for what we paid. Breakfast was good.

2/10

Poor

17 Jan 2017

Ardi

Staff needs more training

To sum up, they gave my room to another person when I was sleeping inside that room. So imagine you are in a need of sleep and there were people in front of your room trying to get in in the middle of the night. The front office staff responsible for this apparently didn't report this because there was no note about this when I complained about it in the morning. Very unprofessional!

During breakfast, I was told that I can order bacon and cheese directly to the staff. Well nobody took my order and after I finally got someone to take it, when I order some more extra, it never showed up until I finished my breakfast.

6/10

Pleasant

07 Jan 2017

Verified traveler

Average hotel

The hotel is average, it's suitable to be a 3 star due to lack of cleanliness, torn curtains, cockroaches, dirty wall however the staff was awesome, breakfast was good and a very comfortable bed.

Location is bit far from Kuta town and there's no hotel shuttle to go to Kuta or any other beach.

The other day, the was a function but the loud music was played through the out the night which was very disturbing.

Partner

4/10

Poor

04 Jan 2017

kunal

Service was very very poor for towels and water bottles we need to waitfor hours .

Family

6/10

Pleasant

23 Nov 2016

Chel

Warm conditions

No air-conditioning in the lobby & restaurant. We were suffering while having our breakfast.

8/10

Excellent

28 Oct 2016

Thijs

Clean and nice hotel.

Very good service nice staff recommended.

Family

10/10

Exceptional

06 Oct 2016

Glenn

Love this place

We'd go back to this place everytime we're in Bali. We've done two weeks this year and the same last year. They are warm and caring staff. I am typically greeted by name in the breakfast area. Its a larger hotel, but still presents itself in an amazing way. Good Food, good location, easy access to cabs and shopping and entertainment. Love the buffet breakfast.

8/10

Excellent

27 Sep 2016

Glenn

Nice hotel, central to our needs

We love this place and are staying for an extended time once again. Staff is great. Taxi's are easy and economical for one's needs. The Breakfast bar is diverse and enjoyable. It is out of the core of Denpaser, but still well within the entertainment and shopping areas of the city.

8/10

Excellent

19 Sep 2016

Stacey

Just a little out of Kuta but a short cab ride in.
Amazing staff who looked after us very well.
Not to many children.
Had the pool to ourselves most of the time.

Family

8/10

Excellent

29 Aug 2016

smfinnlee

Good price for 4* hotel

Overall the stay was just OK. The room was dull, not up to 4* rating. Breakfast was good, staff were friendly.

8/10

Excellent

08 Aug 2016

Michael

good and comfortable room. maybe about 15 mins walk to the kuta beach

8/10

Excellent

27 Jul 2016

Amanda K

Great food and nice hotel

Pool needs to be cleaner.
Bathroom shower area could do with updating.
Small balcony overlooking wasteland.

10/10

Exceptional

13 Jul 2016

Rodney

Great stay overall! Misunderstanding over shuttle which I believed went to the beach! It doesn't!

Partner

8/10

Excellent

10 Jul 2016

Andreas

suitable for the tourist with car

we stay 2n + 1n, total participant is 36 persons, we go to for city tour by car, because the location too far from our destination area.

Family

6/10

Pleasant

02 May 2016

Verified traveler

Staff where friendly good food rooms where clean n

Needs to have more western food on the breakfast buffet and room service menu change coffee in the rooms

6/10

Pleasant

30 Apr 2016

Rayner

Hotel is not near to beach.

4/10

Poor

29 Apr 2016

Verified traveler

Not up to standards

The rooms are not clean, the bed sheet has obvious stains and towels are dirty and worn. There are ants and other insects in both bedroom and bathroom.

Partner

10/10

Exceptional

31 Mar 2016

Rahul

Feel like home..overwhelming and caring staff.

We spent 6 nights in Swiss-bel hotel Rainforest and enjoyed our stay with 100% satisfaction. I feel like the word 'No' is not there in their dictionary. Whatever we asked for, they provided us and did their best.
Hotel staff is great and always there to help you. I am definitely going to stay in this hotel again, it’s great value for money with nice breakfast, good location, helpful staff and good rooms too. Rain forest theme is amazing especially near the restaurant area and it’s always good to enjoy coffee sitting there and watching colorful fishes.

Partner

10/10

Exceptional

15 Mar 2016

ahmad

nice hotel busy traffic location

Loved the hotel theme. Staff were amazing. Busy location

Family

10/10

Exceptional

10 Mar 2016

Kania

great stay

The hotel is located at the main of sunset rd. It's close to mini market (indomaret) and sushi tei (japanese restaurant). If you willing to walk further, u can find carrefour, big supermarket. It's really hard to cross the road and you need a car to go to kuta beach.

Family

8/10

Excellent

06 Mar 2016

Christopher

Good Hotel Close to Airport

We chose this particular hotel because it had good reviews, was close to the airport (we were landing at 11:10 PM after 31 hours of traveling) and had a breakfast, all for an extremely reasonable cost. The hotel arranged for airport transport, too, which was very convenient and also reasonably priced. Our room was clean and decently appointed and comfortable. Breakfast was buffet-style with fresh fruits and a mix of local and western cuisine. The staff of the hotel also arranged for our transportation to our next hotel. The area in which the hotel is located seems to have a good variety of restaurants and shopping.

8/10

Excellent

24 Feb 2016

Norm & Sue

Great Service

Hotel is on main Sunset rd easy to find staff in all areas were helpful an polite font reception people were very helpful with directions and booking tours and a mini bus is available .

6/10

Pleasant

21 Feb 2016

Verified traveler

Room was dirtier than expected. On first arrival had to call housekeeping to change my sheets. The glasses in the room were dirty and so was the tea kettle inside the room. Some of the room at amenities were missing and had to call housekeeping to replace them. They provided slippers for comfort but they look like they had been worn already.

8/10

Excellent

19 Feb 2016

Michael

Excellent value, friendly service

Wonderful people. Friendly and helpful. Excellent restaurant. Average pool and is on the main sunset road. Also there is construction work going on right next door so a bit noisy. 30 minute walk to the beach but the hotel offers a free shuttle service.

Partner

10/10

Exceptional

03 Feb 2016

Rebecca

Excellent

Everything about our stay was perfect. We arrived and got a free upgrade to a junior suit which was a massive bonus:-)
The breakfast was amazing with lots of choice, there was even a staion to cook you fresh pancakes, waffles and omelettes, we loved it!
The staff were very helpful.
The comments about the pool being dirty is very unfair, we sat around the pool for 3 days and it was clean! The only thing it had in on one of the days was a few leaves but this is unavoidable as the pool is surrounded by trees and plants!
I would definitely recommend staying here!
The only downside is that it is a long walk to the beach.

Family

6/10

Pleasant

02 Feb 2016

Sam

Disappointing for a 4 star hotel

Clean room but no bar drinks, air conditioner and fridge not working properly, rooms cleaned only on request or after 3pm, bathroom towels in terrible condition, slow pool bar service, tried the breakfast room service which was not enjoyable. Staff very friendly though.

10/10

Exceptional

27 Jan 2016

Craig

AMAZING!!!

FIRST EVER 5 STAR REVIEW I HAVE EVER GIVEN!!!! (Out of about 25 reviews). This hotel is amazing and even better value for money. It is however a little bit out of Kuta. Most taxi drivers even refer to it as being in Legian. Costs around $3AUD to get to Legian street/kuta beach by taxi. Some improvements could be made such as better lighting, a better aircon and a shower door would be nice. (Amazing shower head). However I would recommended this hotel to anyone coming to Bali. Very peaceful hotel with nice staff and a crazy value for money. If I return to Bali I'll definitely stay here again!

Family

10/10

Exceptional

25 Jan 2016

Verified traveler

value for money (5 star due to $$)

value for money
clean
close to town
need a/c to the hallway
don't use their driver (expect to pay 3 to 5 times more than taxi or uber)

10/10

Exceptional

19 Jan 2016

allen

best hotel on sunset

have stayed here 3 times already,,fantastic hotel,,but price goes up and down so always book when good price

Partner

8/10

Excellent

05 Jan 2016

Hayum

Affordable and comfortable

Family

8/10

Excellent

31 Dec 2015

Verified traveler

Uber ride doesn't cost a lot to get around but traffic is bad so it always takes more than 30min to get anywhere. The room is ok -- a little run down especially bathroom but overall in a decent condition. When we checked in, we got a room where wifi signal is so weak that it's almost non-existing. The room also had ants problem. We asked for a room exchange on the same day we checked in but we were able to get to a different room a day after. Thankfully the second room was in much better condition. In between 7-9am breakfast buffet is always overcrowded by the locals so we ended up having late breakfast at around 9:30am which made the breakfast experience much better. Hotel is just right for the price. In a retrospect, I should have gotten a better hotel even if it costs extra money per night.

10/10

Exceptional

30 Dec 2015

Steve S

Excellent value for money

Very helpful staff and affordable price. Rooms are very spacious and the hotel itself is located within walkable distance to carrefour which is convenient. Even Kuta Beach and Square are walkable from the hotel. Had a problem with the fridge in both deluxe room and the junior suite. Fridges in deluxe room and junior suite both displayed 15 degrees celsius (weird) when I came into the rooms, and trying to cool down my water bottles was quite difficult. Either the fridges are very inefficient, or they are set like that to conserve electricity? There were also water leaks at the bottom of the fridge in both of my rooms. Other than this, the hotel was generally good, and definitely worth your bucks.

Partner

6/10

Pleasant

29 Dec 2015

tanya

Do not recommend

On first looks it's nice . Pretty rainforest lobby with an abundance of fish in ponds. But that's where the good review ends.
Room: bed was big and comfy pillows.
Seat in room was stained and ghastly
Bathroom was average but the worst was no hot water. After two nights I spoke to the manager and was informed that they only have cold and cool water . I couldn't believe it, I ended up checking out in disgust.
They didn't understand our need for hot water.
We didn't encounter any hot water issues at our villa in Seminyak so I know it's dollar scrimping at this hotel.

Will not return ever

8/10

Excellent

27 Dec 2015

Vickie

Nice Hotel, location isn't

The hotel is surprisingly lovely, great staff, good shuttle to beach area. Rooms are spacious with exceptionally comfortable bed. The entrance and pool areas are clean and lovely. Our room was on the 5th Floor.
The location is precarious as Jalan (Street) Sunset is a highway - very difficult to cross over to the other side! The street has many dumpy & smelly spots where garbage is dumped and left to rot.

10/10

Exceptional

23 Dec 2015

Verified traveler

INCREDIBLE VALUE, LOVELY HOTEL

This hotel was truly a delight - upon arrival I was greeted with smiles, and a fresh glass of juice. As a first-comer to the wonderful island of Bali, this was an amazing start to my visit.

I got an AMAZING deal on this website, and for a '4-star' hotel, it was worth every single penny.

The pillows were some of the most comfortable I've ever rested my head upon, and my room, which faced the lobby on the second floor, was truly a delight.

The only downside of this place was the random location, but it was still reachable by taxi, or in the wiser case, by uber (I highly recommend it).

Cheers, and enjoy!

8/10

Excellent

18 Dec 2015

Verified traveler

The hotel is located on a busy street

Shuttle bus of the hotel will bring you to Kuta, Seminyak or Galleria shopping Centre for free, use it!
You will need to pay your way back.
Good value hotel for your money, I would stay there again.

8/10

Excellent

17 Dec 2015

Vera

Perfect stay. Comfy and perfect location. Great deal for casual business stay, yet wanting a holiday mood.

8/10

Excellent

17 Dec 2015

Paolo

Nice clean hotel in good condition

Hotel has nice decor & rainforest effect. Great buffet breakfast. Very close to shopping areas easy access by taxi north & south of Sunset Rd. Very heavy traffic makes crossing Sunset Rd by walking very difficult. Pool not so appealing due to colour like rainforest pool & bar area not manned - must ph & request drink/towels etc.

6/10

Pleasant

12 Dec 2015

Guy

Nice stay

I had a 4 night stay here. The best about the hotel are the staff and the pool. Staff are great, nothing is too difficult for them and they always want to help with a smile. The pool was great, with practically no one using it. Just a few things, there was a small amount of ants in my room, so don't leave scraps out. First night no room for what I payed for so they joined 2 beds together. That's fine I did not mind that at all beds and pillows were great. The other is I could only use cash (I think this was because I booked through hotels.com). So sure enough on my first night I did not have enough cash and my card failed. But staff were great and fixed this by using Aussie dollars. I fixed my card and from there on no concerns. I think a good hotel for business or to get away from the busy parts of Bali

8/10

Excellent

26 Nov 2015

Verified traveler

Good Hotel

Wonderful experience. they need to change the essence in the lift, gives you a headache

8/10

Excellent

15 Nov 2015

hayzal paul

Good and ckean

Good and clean with nice breakfast. Friendly staff

Family

8/10

Excellent

13 Nov 2015

Christine

Atmospheres of the hotel is nice and clean. Unfortunately the housekeeper do not clean the floor of the room properly as there was still sand on the floor even after the room had been cleaned.

Family

8/10

Excellent

10 Nov 2015

hayzal paul

clean and cosy

clean room, dedicated staff. on my first day i left over my pasport at counter and the staff keep it save. 2nd day my wife left her mobile at reception area, one of the staff found it and return it back. its a nice place for staycation with superb breakfast.

Family

8/10

Excellent

06 Nov 2015

Andrei

Nice until the end

They were very nice until my last day, took away my key before I even checked out.

8/10

Excellent

03 Nov 2015

Elle

Comfortable stay

Comfortable. Clean. Along a busy street, getting cabs was easy. Friendly, accommodating and polite hotel staff, especially. I only din't really like the breakfast buffet, spread wasn't great. It was a pretty busy day, and dishes were quickly piled up on tables and the manager reprimanded the staff right in front of us for not being quick enough, found it very unprofessional. The manager wasn't as pleasant as all the other hotel staff either, quite grumpy. Otherwise, overall I had a good stay. Would I consider going back? Yes, if only it wasn't 2 KM away from the beach. There is a lovely spa, 700 mtrs to the left when you exit the hotel. You can get a full body massage and scrub for less than 70 MYR, it was really nice.

6/10

Pleasant

02 Nov 2015

Donna

Long Story Short-I won't be back

I stayed 2 nights on the 25/26th of October 2015.
The Swiss Bel-Hotel Rainforest is central far Kuta end of Sunset Road.
Well priced it has an open atrium area.
The room was clean, a little dark as lights are in corners of the room.
Bed was large and comfortable!
There is one 'stand up' computer off the main lobby.

The staff did not reactivate my room key on night 2. I woke up in the dark covered in sweat and had to feel around the room for some time to locate clothes, shoes etc to go down to reception.

I had a conference in Nusa Dua for 4 days and had yet to book for the last 2 days of my trip prior to my return. I asked for a free breakfast or some token of apology prior to booking my next 2 nights and was told in a very smiley, pleasant way-'bad luck'. The Manager had this annoying trait of being obsequious and intimating that it was somehow my fault for not making sure that the staff reactivated my room key (like a guest is supposed to be aware of managing the behind the scenes service delivery!)

To make matters worse he did not even try and take my booking for the last 2 nights.
The icing on the cake was when he tried to send my TAXI Driver away who was waiting for my trip to Nusa Dua, and 'offerred' to have the hotel transport take me. A porter unloaded my bag before I was told the charge would be 300,000 rupiah!
My entire trip cost 120,000 Rupiah. I won't be back.

8/10

Excellent

02 Nov 2015

B and E

Decent hotel

It's an average quality hotel. Poor front face, but cool lobby area. The staff are very helpful and friendly.

Partner

8/10

Excellent

31 Oct 2015

Johnny

A week in Kuta

Top notch staff. Breakfast is good, not great. Hotel comfort is very good. Hot water can be only like warm in the morning.

10/10

Exceptional

23 Sep 2015

Jeremy

Amazing little hidden gem

Although not the most high class of hotels, you can find this 4 star hotel for a steal of a deal price. Located about a 5-10 minute drive from main kuta beach, its well worth being off the beaten path as you explore more bali locals through the comings and goings of the hotel.

TIPS:
1. never take taxis, always use UBER. Taxi drivers will always try and rip you off, asking you to pay 10-20$ for a short ride. Uber will cost you $2 even with traffic.
2. there is a 3x/day free shuttle to kuta beach from your hotel - FREE, use it!
3. Sunset boulevard is a really busy street, cross it with care. On the other side are really nice restaurants (some local, some touristic) about a 5-10 minute walk away.
4. Check out fresh spa, only a 5 minute walk way. You can get a package deal 2.5 hour massage for $18, the ladies treat you really well there.
5. Carffour is a huge shopping center with everything you need there. Best place to get fruits as you can ask the guys who work there to pick out the ripe fruits for you. They always weigh them, peel them, deseed and package them for the same bulk price without you doing any of the work. 10 min walk form hotel.
6. If you can get the room deal with breakfast included, DO IT. You will be kicking yourself while salivating at the buffet line if you don't, and the price to order breakfast at the hotel is $18pp.

Great place to stay, my wife and I enjoyed it immensely.

10/10

Exceptional

09 Sep 2015

Glenn

Excellent Hotel, clean, friendly & helpful staff

Couldn't have more helpful and caring staff from the front door to the management. Always called me by name, asked about my day, cared about my needs, etc. Couldn't be better.

8/10

Excellent

05 Sep 2015

Glenn

Nice Hotel central to most everything

Swiss Bell Rainforest staff and management have gone over the top in making sure our needs were met and that we were satisfied with the service. Although we had one small glitch in the beginning, once again, they have done much more than was necessary to correct those issues. I'd stay here again without any reservations. This is a reasonably priced, nicely located hotel for anyone visiting Bali.

10/10

Exceptional

01 Sep 2015

allen

fantastic hotel and staff

checked in for 3 nights before flying to UK.Noise from outside room,,at another hotel,,staff took me to super deluxe room at 10pm,,how kind of them,many thanks

r

Partner

8/10

Excellent

29 Aug 2015

Glenn

Good hotel, enjoyed our stay here.

Some issues at the beginning, but staff went out of their way to correct them and to make them right. Would definitely stay here again.

10/10

Exceptional

27 Aug 2015

Chris

Nice hotel, the staff so nice and friendly and always happy

Partner

10/10

Exceptional

26 Aug 2015

Chi To

The staffs are extremely helpful, we would definitely be back.
Had a upgrade to　a suite room, which is next to the swimming pool, love it.

Partner

8/10

Excellent

09 Aug 2015

Hasril

the staff lost my ID

The rooms are big and for the price it is considered cheap.
the design is nice.
but they lost my ID card and dont really care.

They are too busy with the guests to give good service

8/10

Excellent

02 Aug 2015

Verified traveler

Will stay here again

The staff were all pleasant. Food at its restaurant tasted good and reasonably priced. The mix up in the bookings were satisfactorily fixed.

Family

10/10

Exceptional

29 Jul 2015

Melanie

Great staff! Standard room was a bit small, then we upgraded. Everyone was super nice and staff was responsive when asked for requests.

On a busy street, but easy to find. Close to everything. Staying in Bali for 3-4 is just enough to see everyThing!

Partner

8/10

Excellent

17 Jul 2015

Verified traveler

Great stay friendly staff, great food

Partner