Name: Hotel Princesse Flore
Address: 5 Place Allard, 5, Royat, 63130, FR

10/10

Exceptional

14 Sep 2025

Peter

Another Stay !

Quick one nigh stay. Great views of city with easy access. Next to thermal spa but didn't use. Great restaurant and wine list. Close to other local bars and restaurants

Partner

10/10

Exceptional

10 Sep 2025

Victor

Classy Hotel

Lovely hotel in a nice French Town. I wasn’t expecting a hotel of this level when booking it. Great room actually two rooms and excellent staff who parked my car in their internal car park.

Partner

10/10

Exceptional

21 Jul 2025

Gavin

Great overnight stay, comfy room, helpful staff.

10/10

Exceptional

26 Jun 2025

armando

All nice! Tks

10/10

Exceptional

11 Jun 2025

NICOLA

We had the most wonderful welcome with reserved parking. Rooms were excellent and the staff friendly and obliging.
We did not use the spa facilties as it was just a one night stop.

Friends_and_family Friends

10/10

Exceptional

24 Oct 2024

David

Somewhat grand hotel in a fairly dense part of town. Excellent restaurant, with friendly staff.
Large public paid parking lot outside.

Partner

8/10

Excellent

03 Oct 2024

Gerrianne

Beautiful hotel just outside Clermont Ferrand with easy parking and an excellent fine dining restaurant. We didn’t try the spa but enjoyed the outdoor swimming pool.

Leisure Partner

10/10

Exceptional

20 Aug 2024

Sanne

Beatiffull hotel

10/10

Exceptional

24 Jul 2019

Philip

Difficult clients handled brilliantly!

We arrived very late due to a difficult journey but were received in good humour. We needed a room on a floor close to the ground because our three dogs who came with us and we were swiftly moved from the 5th to 2nd floor despite it being close on midnight. We then having sorted ourselves out and took the dogs for a walk from which we did not return until 2am.
The night porter was extremely patient.
At breakfast the next morning on the terrace it began to rain and then thunder. Your staff did everything they could to make us comfortable by providing access to a terrace room. One of our dogs was however, petrified by the thunder and lightening. We continued to eat breakfast on the terrace under parasols. The service was excellent. So too the room and the hotel as a whole. Thank you

Friends_and_family Family

6/10

Pleasant

18 Jul 2019

Robin

Good value although hotel a little tired and couldn’t get food was directed to alternative premises!

Partner

8/10

Excellent

25 Jun 2019

Verified traveler

What was a truly fantastic hotel is now a little tired for 5 stars. The spa is no longer included in the price and has gone down hill since our last visit.
The service in the bar was sporadic at best and the restaurant had no menus in English and only one waiter who made a great job of trying to translate for us. He was the highlight of our stay.

Leisure Family

10/10

Exceptional

15 Jun 2019

Fabien

Perfect hotel close to Chamalières

Perfect hotel. I wish I could stay there longer. The rooms with a view are very nice and breakfast is outstanding. Thanks for your welcome.

10/10

Exceptional

16 Apr 2019

Samantha

Fabulous Dinner

The room was rather small but comfortable. The dinner we ate in the Restaurant was fabulous!
Unfortunately we didn't have time to use the spa facilities which looked wonderful. The Hotel staff were extremely friendly.

Partner

10/10

Exceptional

03 Oct 2018

Verified traveler

Comfortable and quiet

Good hotel, did exactly what we needed for a stop over travelling through France. Comfortable and quiet.

Partner

8/10

Excellent

02 Oct 2018

John

excellent hotel in central France

Very well appointed rooms BUT on our 2nd stay the double room was too small to be even a single.
Restaurant expensive and menu undecipherable to an English person with complicated set menus.

I mistakenly ordered some thing from a set menu as I am vegetarian and was charged for whole set menu.

10/10

Exceptional

23 Jul 2018

Alan

Top Class

Very accommodating to weary travellers, took a short notice booking and gave us a lovely suite with excellent facilities. Very handy for Vulcania and Puy De Dome.
Room was spacious clean and comfortable.
Excellent views from 7th floor bar.

Family

10/10

Exceptional

13 Jul 2018

Elly

Lovely hotel, with an amazing roof terrace. Good sized, clean bedrooms. Wonderful breakfast.

4/10

Poor

08 Jul 2018

geoff

Not a 5 star hotel

In no way is this a 5 star hotel we refused a hot meal in the restaurant on the night we arrived and no alternative hot meal was offered i.e. no in room menu was available. I suggested a compromise that my partner and I had a single main course in the bar area this was flatly denied. The staff were officious and unfriendly with no help given to find an alternative restaurant. definitely not recommended as a luxury hotel.

10/10

Exceptional

25 Feb 2018

Nan

Best place to stay in Clermont-Ferrand

Super service, room was large and clean. Their breakfast buffet was extremely generous and so tasty.

Their restaurant for Dinner was outstanding!

10/10

Exceptional

03 Jul 2017

Wendy

We loved our stay at the Hotel Princess Flore. We had a great time visiting the Puy du Dome and the spa was very relaxing. The restaurant on the roof was delicious and the staff was very helpful.

Family

8/10

Excellent

20 Feb 2017

Jon

A great spa hotel

The stay was very enjoyable, with the associated spa being a superb facility.
Dinner in the restaurant was superb, with great staff.

Partner

10/10

Exceptional

21 May 2016

Mark L

Great food and wine at dinner, excellent breakfast

Great stay, good service. It came up to expectations. It was a pity it was only one night.

Partner

10/10

Exceptional

04 Nov 2015

ianandlaura

Wonderful Spa

The only thing that let the hotel down was dinner on our first night. The food was excellent and the service to start excellent. We were then left sitting with empty desert plates for 20 minutes waiting to sign for our meal. The wait was due to the waiter chatting to his friend and showing each other photos on their phones. Not what you expect in a 5 star hotel.

10/10

Exceptional

04 Oct 2015

John

Excellent hotel and spa to relax in first class

Excellent hotel with clean first class bedroom and bathroom. Hotel amenities, although untried but seen, are first class.

Partner

6/10

Pleasant

13 Sep 2015

Verified traveler

Stop off hotel

A nice room. Pre booked parking for 15 euros. Not overly helpful staff. Extremely disappointed to be told that the adjacent Spa was closed all week. Reading the hotel website it read as if the spa was part of the hotel complex. It isn't. It would have been helpful to have been informed there was no swimming pool etc before we arrived.

Partner

10/10

Exceptional

02 Sep 2015

Mary

Very nice hotel; good location.

The hotel is a short drive from the Puy-de Dome and the \"volcanoes\" area, where we had spent the day. The staff was very welcoming and informative. We arrived after 6 pm, and the hotel restaurant was fully booked (I think there was a large party there); but the woman at reception (who was very pleasant and spoke excellent English) offered to make reservations for us at another restaurant. We decided instead to just go across the street to the local bistro, where we had a fine meal--nothing fancy or memorable, but just what we needed at the end of our day. We returned there for coffee/pastries the following morning; very convenient. Like most European hotels, the rooms are small; but given that fact, the room was lovely. Also note that the \"toilette\" is in a separate room from the tub/shower and sinks--also fairly typical.

We didn't have time to use the spa, but fluffy robes and slippers were provided. Towels in the bathroom were also high quality.

Parking: We had anticipated paying about 15 euros to park the car overnight with the hotel. But we parked in the public lot out front to register, and we found we could just leave the car there, put in the number of euros we'd need for the start of the next day's fees (we arrived after 6 pm, so free parking overnight) and the meter would \"go on again\" at 9 am. We put in 3 euros, which would have taken us 'til noon, 'though we left by 11 am.

8/10

Excellent

09 Aug 2015

Chris

Excellent overnight accomodation

Room was spacious, clean, comfortable and luxurious. Our stay was only for a single night, as we used this stop to break our journey from the south of France back to the tunnel. the room more than ticked all the boxes. We took our evening meal in the Hotels Panaromatique restaurant, which was also excellent

10/10

Exceptional

23 Jul 2015

Chris

Excellent hotel close to Puy-de Dome

We stayed one night in order to visit Puy de Dome (by car). The hotel was excellent, we booked a standard double but we were given an upgrade to a privilege (I don't know the difference). The room was not huge but there was a large bathroom with 2 wash basins (and a separate toilet). The room had a fridge, kettle and the teas and coffees.

8/10

Excellent

02 Apr 2015

Verified traveler

Overnight stay

Stayed for one night. Comprehensive spa facilities available to hotel guests. Our evening meal was excellent and there was a large choice for breakfast. Staff were very attentive and helpful.

Partner

10/10

Exceptional

20 Mar 2015

Colleen

Wonderful experience. Hope to go back. I am a travel agent and this was true a 5 star experience. Free access to thermal spa. Gorgeous Hotel. Helpful staff. Very comfortable room.

10/10

Exceptional

13 Oct 2013

Verified traveler

One of the finest hotels in France

Friendly staff, beautifully decorated rooms, 5+star feel, and one of the best hotel breakfasts you can find. Will undoubtedly be using it again....

10/10

Exceptional

27 Aug 2013

PaulM

Truly beautiful hotel

With high quality hotels the devil is always in the detail from the plush robes and slippers to the fancy l'occitane bathroom accesories.

The hotel was immaculate and I especially liked the tube of smarties places on my 5 year olds extra bed.

We loved it from beginning to end. The spa is amazing also wish we could have stayed a week.

8/10

Excellent

14 Feb 2013

Zac

Great Service at nice hotel

The staff was extremely helpful and went out of their way to make my stay comfortable. The room was clean and nice. The restaurant was good and breakfast was elaborate and tasty. My only complaint was that the internet service was annoyingly spotty. It makes you log in everytime you turn your phone or computer on, and would drop service every few minutes. The location is about a mile and a half from city center, but there was convenient, clean bus service that left from right across from the hotel. There is a fancy spa, and hot springs attached to the hotel. A really lame casino is down the street. I would highly recommend this hotel.

10/10

Exceptional

18 Jan 2011

Yanir

Best Hotel in Clermont-Ferrand

The Princesse Flore is absolutely wonderful! Have stayed several and willnot consider staying anywhere else.

8/10

Excellent

25 Aug 2010

Nic

good hotel with issues

The hotel is very nice definitely living up to its 4* rating. A few things to consider: the Spa that is shown as part of the hotel is actually a public pool that is attached to the hotel which you share with the entire city, very crowded and the spa staff treat you as a second class citizen if you are coming from the hotel (weird) we even had one of our towels stolen. When we checked out both times they tried to charge us for services that we had not used and also charged us for local taxes that we thought we had already paid through Expedia (annoying).
Other than these issues the hotel is very nice.

Family

8/10

Excellent

08 Jul 2026

Roselyne

Bien
Clim
Piscine
Rooftop sympa

Partner

10/10

Exceptional

27 Jun 2026

yves

Hotel parfaitement équipé moderne propre
Accès direct par l'ascenseur au centre Royatonic , picines chauffées interieures et exterieures spa hammam sauna , courants jets bains bouillonnants .. relaxation absolue garantie

10/10

Exceptional

21 May 2026

Brigitte

En ce mois de mai facile d avoir une place de parking en face de l’hôtel
Tout le personnel compétent aimable et souriant
Dîner gastronomique Toutes les propositions du chef sont que raffinements et élégance avec des produits frais et de saison - nous avons été conquis par sa recherche gustative et visuel

Partner

10/10

Exceptional

16 May 2026

Christophe

Exceptionnel : personnel, restaurant et rapport qualité prix.

10/10

Exceptional

11 May 2026

Elisabeth

Tout était parfait

10/10

Exceptional

11 Apr 2026

Ivan

Un bon rapport qualité-prix avec accès direct au Royatonic. Très bon restaurant également (dîner).

Partner

10/10

Exceptional

26 Mar 2026

Olivia

Oui

10/10

Exceptional

21 Mar 2026

Dominique

Parfait

Partner

10/10

Exceptional

14 Mar 2026

Christophe

Wahoo, magnifique 5 etoiles, comme un petit palace.
Excellent accueil tres tres professionnel.
Chambre tres confortable préparée le soir, pour la nuit.
Tres beau PDJ.
Parking de la ville gratuit la nuit ou garage de l'hotel.
Superbe SPA 20€ qui vaut tres tres largement son prix.

Self

10/10

Exceptional

05 Jan 2026

Yannick

Parking extérieur accessible avec bornes de recharge électrique.
Chambre propre et petit déjeuner très bon !

Business

10/10

Exceptional

18 Dec 2025

Killian

Ok

10/10

Exceptional

21 Nov 2025

mahdi

Tout était parfait

8/10

Excellent

10 Nov 2025

Olivier

Chambre, cadre personnel de la receptio. delicieux, tres agréable. Le bar est excellent les coktails et alcool parfait. Juste un défaut le petit dejeuner pour 25 euros, qualitź knsuffisqnte et un maitre d hitel pas aimable un pe.

Partner

4/10

Poor

01 Nov 2025

PERANA BRUNO

Arrivée le lundi 27 octobre 2025 à 15h45, nous avons attendu 5 bonnes minutes avant que quelqu'un ne se présente à l'accueil accompagné de la sonnerie du téléphone qui n'arrêtait pas. La double porte, proche de l'accueil est recouverte d'un velours rose dont les contours sont noircis par la saleté. La chambre est rangée mais pas totalement parfaite, des taches sur le mur, \"les papiers peints seraient à refaire. Les peignoirs fournies sont hors d'usage, des fils pendent et ils sont rêches et de petites tailles (je fait du xl). Durant la nuit j'ai fait un malaise et mon épouse à appelé le 15. Cinq personnes, ambulanciers, docteurs, infirmier, sont intervenus et mon gentiment transporté aux urgences de Clermont Ferrand. (même eux ont constaté que les pampilles des luminaires dans le couloir était tenu par du vulgaire fil de fer. Pour un hôtel 5 étoiles soit disant élégant il ne faut pas être trop regardant.
Là ou j'ai le plus de regret, c'est qu'en tant que client, qui paie une chambre 186 €, ils auraient pu se renseigner sur mon état de santé, un simple message. Même pas, rien, quelle considération pour leurs clients ! Je ne vous dit pas bravo.

Partner

10/10

Exceptional

19 Oct 2025

Nicolas

Rien à redire, nous reviendrons les yeux fermés

Partner

8/10

Excellent

21 Sep 2025

Jean-Luc

Bon rapport qualité/prix

Partner

10/10

Exceptional

17 Sep 2025

Christian

Alles bestens!

10/10

Exceptional

11 Sep 2025

Paul

Remarquable - A bientôt

Superbe - excellant aussi le restaurant👍👌

Partner

6/10

Pleasant

05 Sep 2025

stéphane

Bel hébergement, propreté impeccable, accès au Royatonic depuis les chambres (avec supplément de prix). Petit déjeuner copieux, frais et varié.
Seul bémol : les peignoirs taillent très petit

Leisure Family

6/10

Pleasant

07 Aug 2025

Axel

Hôtel confortable mais on cherche les 5 étoiles

Hôtel confortable mais n’étant pas du tout au standing des 5 étoiles affichées et à la déco totalement dépassée.
L’hôtel met en avant la piscine / espace bain sur toutes ses photos et cela est très trompeur et mensonger car l’hôtel n’en possède pas. Il faut se rendre dans un centre aquatique PAYANT à coté.
Les chambres sont confortables et spacieuses.
Le personnel est sympathique mais le professionnalisme n’y est pas pour un 5 étoiles.
Le petit déjeuner est facturé au prix fort, malgré un choix un peu maigre et des produits d’une qualité très moyennes comme des crêpes totalement froides.

Friends_and_family Family

10/10

Exceptional

30 Jul 2025

Marie

Parfait

Excellent séjour ! La chambre est spacieuse et confortable
Malgré un accès piscine en maintenance et un petit tour par l extérieur : rien à ajouter sinon un beau complexe !

Friends_and_family Friends

10/10

Exceptional

26 Jul 2025

philippe

air d'entant et de modernité

bien accueilli
bonne ambiance et un personnel à l'écoute de ses clients dans un ensemble homogène

Friends_and_family Family

8/10

Excellent

24 Jul 2025

nelly

Literie âgée et petit déjeuner à parfaire, peu de fruits frais et pas de céréales autres que celles pour enfants.

Partner

10/10

Exceptional

17 Jun 2025

clément

Isolation phonique acoustique parfaite.
literie Confortable.

Business

10/10

Exceptional

14 Jun 2025

Tristan

Agréable et ambiance vintage

Partner

10/10

Exceptional

08 Jun 2025

Michaela

Tres bel hotel! Là literie est confortable, pas de bruit et un balcon tres sympa avec la chambre

Partner

10/10

Exceptional

14 May 2025

Laurent

Conseillé sans problème

Business Family

10/10

Exceptional

19 Apr 2025

Michel

Luxe et calme

Belle hotel bien situé avec un personnel attentionné et professionnel

Partner

4/10

Poor

28 Feb 2025

Franck

Déçu par cette hôtel

Petit déjeuner horrible hôtel pas propre et vraiment bas de gamme

Friends_and_family Family

10/10

Exceptional

15 Dec 2024

Olivier

Une très belle halte

L’hôtel et le restaurant sont fantastiques. Par contre je déconseille le Royatonic qui n’est pas dans les attentes d’un 5 etoiles

Partner

8/10

Excellent

11 Nov 2024

yann

J'ai souvent dormi aux flore juste lors de mon dernier séjour on a pas pu bénéficié du petit déjeuner en salle mais uniquement en chambre

Leisure Self

10/10

Exceptional

11 Nov 2024

michel

Excellent sejour restaurant parfait ,personnel d une grande gentillesse .
Je recommande fortement

8/10

Excellent

08 Oct 2024

Juergen

Schmale Betten

Zimmer sehr schön, aber sehr schmale Einzelbetten. Zimmer entspricht 5 Sterne aber Betten nur 3Sterne. Therme gegen Gebühr von 22 Euro nutzbar. Viele Einzelpool, aber sehr voll durch Externe. Parken in Konkurrenz zur Therme! Geringe Kosten über Nacht.

Partner

10/10

Exceptional

01 Sep 2024

Frederic

Tout simplement formidable à refaire

Partner

10/10

Exceptional

14 Aug 2024

Jean-Michel

Parfait.

Partner

10/10

Exceptional

08 Jun 2024

Michel

Haut de gamme

Bon sejour qui a pourtant mal commencé, car la chambre qui nous a été attribué avait deux murs tâches d éclaboussures, soit d alimentions ou de vomissements, mais apres le signalement aupres de l accueil ,,ils nous ont attribué une autre chambre en surclassement avec balcon.alors erreur pardonnée .

Partner

10/10

Exceptional

25 Feb 2024

Delphine

Belle découverte

Très belle surprise !! Je recommande

Friends_and_family Family

10/10

Exceptional

15 Feb 2024

Michel

Parfait

3 eme fois que je viens dans l hotel princesse flore et je ne suis jamais déçu.

Partner

10/10

Exceptional

29 Nov 2023

Jean-michel

Tres bel hôtel avec une excellente table

Business Self

10/10

Exceptional

01 Oct 2023

Julien

Un très bel hôtel, adossé au centre aquatique.
room service fiable et professionnel !

Leisure Partner

10/10

Exceptional

06 Sep 2023

André

Gut gelegenes Hotel

Gut gelegenes Hotel neben der Therme. Das Restaurant ist sehr gut 👍 freundlicher Service und sehr gute Küche.
Die Frottierwäsche war mangelhaft sogar zerrissen.

Partner

10/10

Exceptional

08 Aug 2023

Guillaume

Parfait tout s est bien passé !!!

Friends_and_family Family

10/10

Exceptional

24 May 2023

Véronique

Pas beaucoup de restaurants près de l’hôtel, ceux qu’il y avaient, nous devions réserver à l’avance. Par contre les gens de l’hôtel nous ont accommoder et ils ont été tous très gentils et serviables.
Merci.

Leisure Family

8/10

Excellent

10 Mar 2023

J A

5 star hotel from the 80s. No gym

5 star hotel from the 80s. It’s still well maintained but it’s definitely a blast from the past. No gym was disappointing. Very nice staff

Business

10/10

Exceptional

29 Sep 2022

Michel

Excellent

2 eme séjour dans cette hotel et toujours aussi satisfait des services
Excellent restaurant.

Partner

10/10

Exceptional

06 Sep 2022

Claude

Recommandé

Très bon hôtel avec bien thermal très sympa
Très bonne cuisine
Personnel souriant et professionnel
Très bien pour une étape de voyage

Partner

10/10

Exceptional

11 Aug 2022

Lydie

excellent séjour

excellent séjour, hotel magnifique, calme, confortable et très bien placé. Le personnel est très aimable aussi et les chambres spacieuses et propres. Nous reviendrons !

Partner

8/10

Excellent

22 Jul 2022

Verified traveler

Princesse Flore

Breakfast and spa access was not included, but otherwise very good!

Partner

10/10

Exceptional

21 Sep 2020

Guy

Etablissement Tip Top

Un très bon week-end dans un établissement tip top. Nous reviendrons !

Partner

6/10

Pleasant

12 Aug 2020

Verified traveler

Impair de la part de cet hotel concernant le petit déjeuner. Pour accueillir des équipes cyclistes l hotel a jugé bon de reléguer ses ‘autres’ clients a petit déjeuner dans une salle type salle de reunion plutot que dans la salle de restaurant. Pourquoi pas. Le problème est que l execution de ce petit déjeuner a beaucoup laissé a désirer: choix très limité, bien plus reduit que ce qui est proposé normalement par l hotel, service reduit (pas de tasses, pas de lait froid, plus de jus d orange...) On pourrait passer l éponge pour un Novotel, mais pas pour un etablissement de 5 étoiles. Un impair donc

4/10

Poor

02 Feb 2020

Cath

J'ai été déçue par l'accueil. Cet établissement est normalement en 5*.. Ou la personne qui nous a reçu était en apprentissage ou pas très performante ni même à l'écoute.. Dommage

Leisure Family

10/10

Exceptional

26 Jan 2020

Thierry

Séjour agréable et relaxant très bien à recommander et à refaire.

Partner

10/10

Exceptional

19 Jan 2020

Aline

Tout était parfait..très agréable d d'avoir du nécessaire pour la toilette...

Leisure Family

10/10

Exceptional

20 Dec 2019

Verified traveler

Absolutely perfect service for that kinky place. Great accommodation for alternate lifestyle visitors.

Business Friends

10/10

Exceptional

17 Dec 2019

Verified traveler

Nous avions lu beaucoup de bonnes critiques avant de venir et nous étions curieux. Le quartier est effectivement très animé avec de nombreux bars et night-clubs. On ne s'ennuie pas le soir. La chambre était impeccable. Juste le carrelage dans les toilettes qui a tendance à amplifier le bruit des dégagements intestinaux pendant la selle, mais c'est un point de détail si votre conjoint a l'habitude.

Business Friends

10/10

Exceptional

13 Nov 2019

Yacine

Excellent!

Petite virée en amoureux.
Tout était au top! L’accueil, la chambre, les environs...
Nous reviendrons, c’est certain!

Partner

8/10

Excellent

03 Nov 2019

Philippe

bien

Très joli hôtel très joliment décoré. Le restaurant est excellent. Nous regrettons en revanche la taille des chambres trop petite et les lits trop petits aussi. Dans un 5 étoiles on peut s’attendre à avoir un lit de 160.

Partner

10/10

Exceptional

06 Oct 2019

Antoine

Top!!

Super service !

8/10

Excellent

18 Aug 2019

Martine

Toujours un plaisir de revenir au Princesse Flore

Séjour agréable et accueil sympathique

Partner

8/10

Excellent

25 Jul 2019

franck

Satisfait

Attention si enfant de moins de six ans le centre royaltonic n'est pas accessible.

Family

8/10

Excellent

11 Jul 2019

Tony

Étape Clermont Ferrand

Passage à Clermont Ferrand lors d un séjour en Auvergne.l Hôtel est bien tenu. Le personnel agréable. Le bar et le restaurant étaient fermés et les environs ne sont pas passionnants. Adresse à retenir si on est obligé d aller à Clermont.

Partner

8/10

Excellent

05 Jul 2019

Verified traveler

Hôtel très agréable et bien placé. Bonne table. Chambre agreable

Leisure

10/10

Exceptional

03 Jun 2019

Michel

Top service au client

Suite à un petit problème de bruit de climatisation, upgrade fortement apprécié...Merci !

Friends

10/10

Exceptional

14 Mar 2019

Hannelore

Très agréable sejour

Très bon Resteurant
Personnel très professionnel
Top

Partner

8/10

Excellent

08 Mar 2019

Verified traveler

Cet hôtel est propre et sans prétention, bien situé dans le quartier animé du Casino. Malgré un service poussif, le restaurant est convenable, même si les menus proposés n'offrent pas la même variété que le buffet champêtre du Campanile Clermont.

Business Self