The Fresh Glamour Accomodation

Italy , Naples
NAPOLI, Via Donnalbina, 7
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50 reviews shown

6/10

Pleasant

06 Sep 2025

Verified traveler

If only the stuff be good as the location

Location is good
Self check in
Stuff is rude
Tiny shower water don't drain

Friends_and_family Family

8/10

Excellent

29 Jun 2025

Maria Helen

Good location. Walking distance to dining, shopping, port, tour meet-up areas, multiple piazzas and historical sights.

Leisure Self

6/10

Pleasant

27 Mar 2025

John

Nice Clean Hotel

We ound the property met our expectations but was a little difficult to find. All in all, we were happy with our stay.

Friends_and_family Friends

2/10

Poor

06 May 2023

Carmen

FOR US THE LOCATION WAS SCARED. NOBODY IN THERE , ENTRACE OF HOTEL WAS DARK PLACE, AND THE PRINCIPAL DOOR VERY DURY.
NEVER COME BACK SORRY

2/10

Poor

03 Sep 2022

Colin

TL;DR : This is NOT a hotel. It is a BnB-like accommodation with misleading advertisement. Owner also tries to browbeat negative reviews by threatening calling the cops.

We arrived in a graffiti laden alleyway at around 4pm, well within the 2 to 8pm check-in time (front desk is supposed to be open from 8am to 8pm) to a door with a lockbox.

We ring the location and get no answer. We find a note that says that we need to contact someone through WhatsApp if it's after 2pm. Which is... highly irregular.

Contact the number (good thing we had international data) and no response so I start looking at the lockbox. Within seconds, I get it open and find a bunch of keys. Didn't feel comfortable taking the keys so I tried to close the box again but couldn't anymore.

After nearly 2 hours! I finally get a response after I contacted Expedia to get a refund. He gives me instructions to open the lockbox and tells me it's my fault because we checked-in after 2pm. We got no instructions of that sort from him (or at all).

Turns out, the lockbox code was not one that I had tried which now freaks us out considering how easy it was to open, anybody could have made doubles.

Asked for a refund directly because both not a hotel room or safe and he refused. Ended up going elsewhere. After he saw a negative review on google, he sent us the cop threat.

This is NOT a hotel. Nobody works here. The 8am to 8pm front desk is a lie and is not manned. We even saw other people waiting the next day.

Leisure Family

8/10

Excellent

15 Oct 2019

James

good location and good service

Partner

4/10

Poor

15 Oct 2019

Verified traveler

Ok place to dump you bags and get clean.

Great location. Inexpensive price. No air conditioning. Hot. Had to sleep with windows open. Noisy all night long.

2/10

Poor

09 Sep 2018

Terry

Don’t stay here is my best recommendation. Find a different Hotel

Partner

6/10

Pleasant

11 Aug 2017

Verified traveler

False Advertisement

I typically choose hotels based on the services offered. One important service for me is airport transportation (even with a fee) since I find taxis can try to overcharge you. That was one of the reasons The Fresh was selected. So I was disappointed when I emailed them a couple of days prior to my arrival to arrange transportation and was informed that my arrival time was a busy period and it would not be available. Again, I was disappointed but understood since my arrival in Naples was during a timeframe typically used for check-in. So I took a taxi and paid more than double the price quoted by The Fresh. To avoid this issue for my departure, I immediately emailed the owner after check-in to arrange transportation for my departure several days later. I was then informed that the service was not available period. I sent screenshots from their website and Expedia stating that airport transport is available for a fee. I was then told that they don't offer it anymore. This really upset me. It upset me more than the A/C that you could only feel when you in a specific spot in the room and that they turned off daily resulting in my coming from a very hot outdoor environment into a sweat box. More so than the internet service that kept going in and out. Consistent A/C and internet service were not advertised but airport transport was. If I was aware of this, I would not have spent my money and my Expedia points at this location. If you don't offer a service, don't advertise it.

6/10

Pleasant

13 Oct 2016

Tony

Too expensive for the accommodations.

Rooms requested were not available the day we arrived. However, the owner was there when we arrived. I did not realize that we would have needed an elevator. No elevator! Owner was pleasant. The B&B was on the second floor in Italy it's the first floor. Had to walk up and down with luggage. We arrived on a Thursday rooms requested were available on Saturday.
.

6/10

Pleasant

12 Oct 2015

Verified traveler

Affordable option, great location

Best thing about this hotel is its location, just a minutes walk away from one end of Centro Storico and many of the tourist attractions. Affordable price and overall good quality of room, although the bed was pretty hard and the shower very small, and breakfast could be improved by having more savoury options. Staff here speak almost no English but can provide a map of the area, and its easy enough to find your own way around.

8/10

Excellent

04 Oct 2015

Verified traveler

good stay

Nice service

Family

6/10

Pleasant

08 Aug 2015

Lidija

OK hotel.

Although it didn't look like it from the outside, the hotel was nice inside, and in a good location. The air conditioning was very weak and the wifi was so spotty. Most times it did not work in our room. We use wifi to plan our days, etc. the breakfast was good.

Partner

10/10

Exceptional

26 May 2015

Roman&Svetlana

nice hotel in the historic center.

very nice and polite staff, a little bit poor english knowladge like in general in Napoli. breakfast always on time with a lovely warm croissant, cake and etc. in the end of our visit been offered a taxi to airport, cheap and on time. atmosphere was awesome and comfortable. it is the right place to stay.

8/10

Excellent

19 Oct 2014

Paul

A reFRESHing base from which to explore Napoli

I stayed in the Fresh for 4 nights in October 2014 - I arrived late (very late) and had not realised I needed to tell the hotel in advance; no fear, they called me and it was all sorted (THANK YOU).

The rooms are comfortable and brightly decorated - the decor seems to be lime green or pink and it gives the place a modern feel despite the building being an old building in old naples.

The location is great - 3 minutes from the heart of old naples and 10 minutes from the highlight for me - Napoli Underground.

10/10

Exceptional

20 May 2014

Verified traveler

Lovely Hotel, great location, close to everything

Lovely Hotel, great location, close to everything, Naples bay, Royal Place, Castle Nuevo just a stones throw away. The University and Metro underground line is just around the corner as well as the fabulous shopping streets!

6/10

Pleasant

11 May 2014

Tiffany

Room & bathroom were a bit small. Location wasn't the greatest either. Clean and good service though.

2/10

Poor

29 Apr 2014

Verified traveler

Awful place - Avoid

Worst hotel stay in a very long time..

1. At 10 Am day of check in the hotel manager Alessandro called to say that The Fresh has a boiler issue - hence no hot water and we had to go to sister hotel Hrooms.

2. Hrooms was located away from everything - port, train station, city centre - had to use crowded Naples metro to get around every day. The manager was under the impression he was doing us a favour.

3. Hrooms has no staff other than non English speaking cleaning lady. There was no one at reception after we checked in for the entire 3 days stay. 4 different keys were needed to get onto the building, hotel and then room!

4. Toilet would not flush and my dad had to fix it as there was no one to ask for help.

5. After a shower the entire bathroom was flooded - again - no one to ask for help - so we left it for cleaning lady to drain next day.

6. Requested triple room for 3 adults and at The Fresh the reservation indicated 3 beds would be available. We got one double and a very uncomfortable sofa bed- I am only 5ft 4 and my feet were out.

The only positives I can think of are the size of the rooms and cleanliness.
It should really be marketed as serviced apartments or something along these lines (there is no hotel staff or service to speak of) to manage expectations.

10/10

Exceptional

13 Jan 2014

Carey

This place is very close to a beautiful church.

I thought The Fresh was very tastefully decorated and comfortable. The staff were very congenial. The owner even picked me up from the airport! He also arranged for a txi to take me to the ferry the next day, witch is just a short distance away, The continental breakfst was very nice also.This place was a real bargain, too.

8/10

Excellent

19 Sep 2013

dontknow123

Great from the inside

Decent continental breakfast included. The staff member who stays there for most of the day isn't too helpful in terms of recommending routes, restaurants or attractions but does his job well which is to lay out breakfast and check you in. We found the location a bit hard to find because the google maps location for the hotel is wrong (sept 2013). 25 mins walk to train station, 8 min walk to port, 30 seconds walk to nearby (small but functional) supermarket. Good stay overall.

Family

2/10

Poor

01 Oct 2025

CICERO D

Não fiquem nesse lugar

Não tive sequer coragem de ficar hospedado nele. Um lugar horrível, não cuidado, sujo, não tinha recepcionista, não tem placa de identificação no local, lugar perigoso. Zero. Coloquei uma estrela em tudo porque não tem opção sem estrela nenhuma. Por fim, fui buscar hospedagem em outro lugar. Uma decepção...

Friends_and_family Friends

4/10

Poor

26 Apr 2025

Verified traveler

Service médiocre, bruyant, pas de réception

Accueil nulissime comportement du patron inadapté. Bruyant, pas du tout isolé du bruit de la rue. Inaccessible avec des bagages : porte d'entrée lourde et minuscule. Accès dangereux en bord de rue sans trottoir.

Attention : pas d'accueil physique. Il faut appeler avec votre portable personnel un numéro italien une fois arrivé dans la rue avec vos bagages en plein dans la circulation. Et là ça ne suffit pas. Alors que vous êtes debout dans le bruit à vous coller au mur pour ne pas vous faire renverser par un scooter, le patron ne vous donne pas le code. Il vous demande de télécharger une application de messagerie instantanée (!) Si vous y arrivez, il ne vous enverra pas le code d'entrée à 3 chiffres, mais un long message vocal en anglais avec un accent tellement mauvais qu'on n'a pas compris le code et qu'il a fallu le rappeler une 2eme fois pour qu'il soit d'accord pour nous donner ce code de vive voix.

En clair si vous n'avez pas de smartphone, ou que vous n'êtes pas un geek à l'aise avec le numérique en plein brouhaha de rue, ou que vous ne parlez pas anglais, vous ne pourrez pas accéder à votre chambre.

Je garde le meilleur pour la fin : il a voulu nous faire payer la taxe de séjour pour notre enfant alors que notre réservation indiquait bien qu'il avait moins de 15 ans (donc gratuit). Il a même menacé d'appeler la police parce qu'on refusait de payer une taxe qu'on ne devait pas... Quel sens de l'accueil !

Friends_and_family Family

8/10

Excellent

07 Aug 2024

Britt

Prima hostel en schone nette kamer, eerder toegang gekregen tot de kamer door te bellen met de eigenaar bij aankomst. Op loopafstand van veel bezienswaardigheden.

Leisure Self

2/10

Poor

24 Jan 2023

Arianna

Non e' un hotel 3 stelle ma un b&b senza accesso diretto, bisogna entrare in un palazzo. Non c'è nemmeno l'ascensore perche di uso condominiale e bosogna essere in possesso della chiave che ha solo il gestore che non è mai presente in struttura. È piu caro di altri hotel 3 stelle molto belli e puliti. Altamente sconsigliato.

Leisure Family_with_children

10/10

Exceptional

07 Aug 2022

Dani

Posizione strategica e vicinissima alla fermata metro. La camera molto spaziosa e pulita, ottima l'accoglienza di Pina al desk. Consentono di lasciare il bagaglio nella sala comune anche dopo il checkout. Consigliatissimo.

Leisure Self

8/10

Excellent

08 Jun 2021

Robert

A great b'n'b

Riktigt bra b'n'b i ett grymt läge i Neapel.
Gångavstånd till det mesta, många bra restauranger i området.
Rent och snyggt och bra service.

Self

10/10

Exceptional

05 Aug 2019

Gonzague

Nice hotel

Nice hotel for the price. Really well located closed to the city center.

Friends

4/10

Poor

23 Jun 2019

Ann-Charlotte

Det utlovas för mycket i beskrivningen. Transfer till/från flygplats inte möjlig, incheckningstiden stämmer inte, personal dålig på engelska, ingen fungerande hiss, urdålig frukost (fungerar kanske för italienare), en dag var tydligen duschhanddukarna slut och då fick vi handdukar istället, fungerar inte så bra.

Partner

6/10

Pleasant

27 May 2019

Christophe

Bof

Ce n’est certainement pas un 3 étoiles. Tout est super cheap même si la réceptionniste est super sympa ça reste un hôtel improvisé dans une ville bâtisse au charme local certes mais c’est un bed & breakfast. A ce prix là un air b n b serait mieux

10/10

Exceptional

09 Jan 2019

ERIK

À conseiller

Quelques chambres au 2e étage d’un bâtiment ancien dans une rue calme à 2 pas de la vieille vile. Très bon accueil. Personnel charmant. Chambre spacieuse avec petit balcon relativement calme grâce au double vitrage. Petit déjeuner simple mais bon. Très bon rapport qualité prix dans l’ensemble.

8/10

Excellent

10 Dec 2018

Belinda

El alojamiento muy céntrico y la chica que lo atiende muy amable. Las instalaciones correctas

6/10

Pleasant

22 Sep 2018

Natalia

Bien, el wifi es poco malo

10/10

Exceptional

07 Sep 2018

Christian

Moderne, à l'intérieur.

Dans une ruelle peu engageante se niche un bâtiment a l'intérieur duquel a été aménagé un ensemble de 6 chambres très accueillantes . Une personne tres sympathique vous accueille et prépare le petit déjeuner.
Le tout pour un prix raisonnable.

Partner

6/10

Pleasant

06 Jun 2018

Stefan

Gute Ausgangslage zum Hafen und zur Altstadt

Wir waren 3 Nächte im „The Fresh“. Es war etwas schwer zu finden, da der Zugang in einer Seitenstraße liegt und die Beschilderung klein und unauffällig ist. Durch das Tor dann geht es in die erste Etage wo sich das B&B befindet. Es ist modern und gradlinig funktionell möbliert. Von allen Zimmern aus ist sehr guter Internetempfang. Das Team ist sehr freundlich, ausgeschlossen und stets motiviert, einen angenehmen Aufenthalt zu schaffen.

Altstadt und Hafen sind in wenigen Minuten Fußläufig zu erreichen. Auch ein Supermarkt liegt wenige Meter entfernt. Leider Liegen zwei Zimmer direkt zur großen viel befahrenen Straße raus und auf der gegenüberliegenden Seite nächtigen 3-5 Obdachlose mit ihren Hunden.

Das Frühstück ist typisch italienisch auf Nachfrage werden auch Schinken und Kass serviert.

Insgesamt eine gute Unterkunft für einen Kurztripp.

8/10

Excellent

02 Feb 2018

Tomasz

bardzo dobre położenie , wszędzie blisko, czysto, śniadania skromne ale wystarczające, trudno znależdż wejście do hotelu, obok market z podstawowymi produktami.

Partner

8/10

Excellent

21 Nov 2017

Verified traveler

Grazioso Hotel in centro

Ho trascorso una notte e devo dire che è stato molto confortevole. Hotel situato in centro.

10/10

Exceptional

30 Oct 2017

Laura

Tutto molto bello

Tutto molto bello ma la stanza era da due e noi eravamo in tre

Family

10/10

Exceptional

24 Sep 2017

MARCO

Ottima esperienza

Bel soggiorno in una bellissima città.....

Partner

10/10

Exceptional

21 May 2017

thierry

excellent hotel tres agreable

personnel tres acceuillant et de bon conseil pdj tres bien si je retourne a naple sans hesitation je choisis cette hotel merci expedia

8/10

Excellent

16 Feb 2017

Verified traveler

Bien

Bien situé à proximité du centre historique et du métro (500 m).

Il faut juste passer outre la petite rue ou se situe l'entrée (pas propre, Tag , ....)

Personnel très avenant.

Family

8/10

Excellent

13 Dec 2016

Verified traveler

Piccola struttura in ottima posizione

Posizione perfetta per visita città.

Family

6/10

Pleasant

20 Oct 2016

Lando

O hotel parece um hostel

O hotel surpreendeu negativamente, primeiro o hotel era muito difícil de achar, tivemos que pedir informação na rua pois não havia identificação alguma de hotel, a localidade passava uma sensação de insegurança grande, a porta muito estreita para se passar com mala, tinha um lance de escadas e o hotel fica em um prédio residencial, parece um apartamento transformado em hostel, café da manhã fraco, não fica ninguém na recepção caso tenha algum problema não tem ninguém para resolver de imediato, Wi-Fi no quarto era horrível, quando hóspedes chegavam de madrugada todos do hotel acordavam. Resumindo, não me hospedaria lá novamente!

Partner

8/10

Excellent

13 Jul 2016

Verified traveler

bien situado, agradable

Agradable, cómodo. Bien situado. Personal agradable. Lo único mejorable es el buffet del desayuno; poco surtido, y servido directamente a cuentagotas por el personal del hotel, en realidad no es un buffet \"libre\".

8/10

Excellent

16 May 2016

JLou

sympa

Accès pas tres avenant dans la ruelle mais intérieur sympa, personnel charmant .

8/10

Excellent

13 Jan 2016

Verified traveler

Hôtel accueillant et bien situé

Si notre arrivée s'est révélée un peu compliquée (mail avec les précisions envoyé trop tard, n° à appeler à la porte pour débloquer une boîte où se cachait la clé...), rien à redire par la suite. Le personnel est très gentil et désireux d'aider (en français), l'hôtel - très propre et moderne - est plutôt bien situé, à proximité du centre historique, et est aménagé avec goût et originalité. Attention cependant pour les personnes avec des difficultés de mobilité : pas d'accès handicapés ni ascenseur, et les escaliers sont très raides même s'il n'y a qu'un étage. Seul bémol à notre séjour : l'accès internet qui ne fonctionnait pas dans notre chambre.

6/10

Pleasant

29 Nov 2015

Verified traveler

El hotel muy bien pero la ciudad maltratada

Muy bien situado y muy céntrico.Lástima que la ciudad esté tan sucia y mal cuidada. Los transportes fatal y con chinches en la Circumvesubiana. Hay que llevar un cuidado extremo en semáforos, pasos de cebra y por los callejones con las motos incluso en la zona peatonal. Andan por dirección prohibida y sin casco hasta 5 personas en una vespa!! A veces parece que no se está en Europa

Partner

8/10

Excellent

10 Nov 2015

alessia

centrale e nuovo

l'hotel è in una zona centrale di Napoli, a piedi si possono raggiungere i principali luoghi di interesse. In due giorni siamo riusciti a vedere alcune delle attrattive principali, ma per vederla tutta avremmo dovuto soggiornare sicuramente di più. La città è bellissima ed accogliente.

6/10

Pleasant

09 Nov 2015

Verified traveler

Camere graziose posizione centralissima

La posizione è centralissimi a due passi da Piazza del Gesù non è facilissimo trovarlo ma una volta trovato e entrato è di buon gusto pulitissimo e le camere hanno praticamente tutto .
Se siete in macchina il parcheggio potrebbe essere un po problematico ma per il resto suggerei a un mio amico di andarci.

10/10

Exceptional

22 Oct 2015

Verified traveler

Hotel tres bien situé et tres sympa propre et beau personnel très agréable. Attention les musées sont fermés le mardi !

8/10

Excellent

12 Sep 2015

Evert

Leuk hotel in centum historisch oude Napels

Vriendelijk personeel, in dit leuke uit 6 kamers bestaande hotel. Midden in het historische centum van Napels.
Alle bekende bezienswaardigheden zijn op loopafstand te bereiken. Nadeel drukke verkeersstraat om de hoek.
Zou zo weer voor dit hotel kiezen, uitstekend low-budget hotel, met schone kamers en privacy.