John
I was disappointed by my stay at this hotel. I booked a Deluxe double room based on the pictures on the Hotels.com website and the level of hotel, 4 stars. The description of the deluxe double room and the room I was given were not the same. The hotel staff insisted that it was a deluxe room. I still believe room 305 is not. It faced the side of the alleyway. It was very small. It by no means matched any pictures viewed under this type of room. The staff told me to deal with the agency we booked with, I had prepaid via Hotels.com. The breakfast was just so-so. Several people had to ask for plates! The buffet was almost wiped out at 8:45 on the Saturday morning. The one staff member working could not keep it maintained. Sunday was a bit better but we went down at 7:45 am. I still had to ask for napkins however.
