Name: MainStay Suites Dubuque at Hwy 20
Address: 1275 Associates Dr., Dubuque, 52002, US

2/10

Poor

30 Jul 2026

Wade

We made an accident on reservation and they refused to refund us and kept our money.

6/10

Pleasant

15 Jul 2026

Aaron

No

8/10

Excellent

12 Jul 2026

dennis

Ok

8/10

Excellent

12 Jul 2026

dennis

Ok

8/10

Excellent

07 Jul 2026

Rachel

Breakfast was good. Staff was helpful and kind.

Family_with_children

10/10

Exceptional

05 Jul 2026

Payman

We don’t have hot water the second day. Otherwise the rooms are very clean.

6/10

Pleasant

24 Jun 2026

Dave

Could use better grounds maintenance especially in patio area. Soap, conditioner and lotion in bathroom needs to be included.

Partner

4/10

Poor

24 Jun 2026

Laura

I was placed in two different rooms. Both had broken lamps (3 total). One had a broken closet door, water pooling in the dishwasher, crumbs in the drawers and dog hair in the sofa bed. The other had a broken phone and filthy stovetop. The beds and bathrooms were clean, so that was good. The entire floor had a terrible smell that lingered for the 3 days I was there. The breakfast was basic - I didn’t eat there so I don’t know about the quality. The girl at the front desk was very nice and understanding and the outside area was kept up very well and it was pretty sitting in the courtyard. The workout room was also basic but seemed well kept. I was told new owners had just purchased the property. Hopefully they will address the issues quickly.

Self

10/10

Exceptional

23 Jun 2026

Jake

Room was very clean

4/10

Poor

14 Jun 2026

Christine

The mattress of the main bed was stained. The sofa bed was miserably uncomfortable, and the mattress had lots of crumbs on it. We had to request sheets and a blanket for this, even though there were three people in the reservation so we should’ve had sheets in the room. There were no cups in the kitchen or bathroom for taking medications or getting a drink of water. One of the tables in the breakfast room was very wobbly, and my father-in-law tried to hang onto it when he stood up and it gave away and he fell. The orange juice dispenser was out of order. The coffee was so weak you could barely tell it was coffee. It tasted like colored water. The rooms were kind of beat up— there were chunks hacked in the entry door, and holes knocked in the walls.

Family

4/10

Poor

14 Jun 2026

Mark

I went to check in for my prepaid room only to find out they gave my room to another customer. They sent me to the hotel next to it because it was a part of the same ownership. They expected me to pay more because they had a pool and other amenities. It wasn't until after I argued i shouldn't have to pay more for a room already paid for they honored the price.

Partner

8/10

Excellent

03 Jun 2026

Douglas

Comfortable room, clean bathrooms, right price

Self

8/10

Excellent

30 May 2026

Lisa

Property needs to be renovated and the outside needs some proper landscaping. Front desk was not there. Had to wait 5 minutes after dialing the number and ringing. Room clean and beds comfortable.

Partner

2/10

Poor

21 May 2026

Vernell

Unfortunately I experienced some substantial bug bites while staying at this hotel. Management has shared with me that the entire 3rd floor will be receiving treatment for bugs. When I returned home the bites continued and my significant other also then experienced them. It was a most unfortunate experience and management did what they could to make it right (that is the good news). I have stayed at the MainStay Hotel and Suites near St. Louis MO and that experience was wonderful.

Self

8/10

Excellent

17 May 2026

Debra

My room was clean, but certainly could use updating (paint chipping on the kitchette cupboards and cabinets). The utensils (forks, spoons, knives, etc) were limited. The bed was comfortable. The breakfast was adequate ... nice selection of hot foods and pastries.

Self

10/10

Exceptional

16 May 2026

arnold

Only drawback was the morning breakfast was pretty pathetic. Room and service were excellent.

Self

8/10

Excellent

11 May 2026

Yolanda

The only reason we stayed at this hotel was because it had a stove and we wanted to cook for our son while we visited him in college. The hotel is good for the price. When we arrived, the sheets on the sofa bed were dirty with food crumbs and I had to ask for new sheets so that I could change them. The gym had a water dispenser, but it didn't have any water.

Family_with_children

8/10

Excellent

07 May 2026

Douglas

Manager called me by name. Check in was fast and easy.

Self

10/10

Exceptional

22 Apr 2026

Marvin

Everything was great except door security. Locked out twice on 1 night stay. Had to switch rooms on one of them. Management took care of it relatively quickly.

Friends_and_family Family

10/10

Exceptional

19 Apr 2026

Tiara

Every area of the hotel was clean and the staff was very friendly and helpful. Breakfast was delicious in the area was meticulously cleaned! Beth was an amazing help and provided a friendly smile and sufficient support when needed.

Partner

10/10

Exceptional

01 Apr 2026

Stephen

Affordable place to stay at. Excellent staff, they are very helpful and polite. Very quite and in a great location.

Family_with_children

6/10

Pleasant

23 Mar 2026

steve

Cle

8/10

Excellent

22 Mar 2026

Jon

Great night

Self

6/10

Pleasant

11 Mar 2026

Julie

The room and bathroom and bedroom was very clean. So is the kitchen. The staff is also extremely helpful. Unfortunately, in our first room, the microwave did not work at all so they switched us to another room where there were two microwaves. One did not work, but the other one did work. Also, our first room seemed to have all of the pots and pans that we would have needed in the second room. So I guess if you need pots and pans and cups and things like that at the front desk because unfortunately, some guests have sticky fingers. It looks as though the hotel is kind of in the middle Of patching up and repairing here and there, but overall we had a very nice day. It was quiet and there were no loud children running up and down the halls. No loud parties and if there were any drug addicts, we didn't see or hear them. The breakfast is OK. There's no meat, but there are some hard boiled eggs and everything else is basically sweet rolls and cereal and toast and coffee. We would stay here again if we were in the area. Good water pressure in the bathroom by the way, and the bathtubs and toilet and sink was very clean and nice.

Partner

4/10

Poor

04 Mar 2026

Kathryn

Overall, the stay was average, but there were several issues that made it feel underwhelming. A few things in the room didn’t work properly, including the toilet and the kitchen sink, which leaked during our stay. There were also no sheets provided for the pull-out bed, so we had to rely on our own ingenuity to make something work.

While none of these problems were major on their own, together they added up and took away from the overall experience.

The breakfast was also pretty lackluster. The options were limited, and items that were supposed to be hot were barely warm. There wasn’t much variety, and things ran out quickly without being restocked in a timely manner.

The staff was polite, and the location was convenient, but with the maintenance issues and disappointing breakfast, the stay didn’t quite meet expectations. It wasn’t terrible, but there’s definitely room for improvement.

Family

2/10

Poor

02 Mar 2026

Tyler

The room was

6/10

Pleasant

01 Mar 2026

Deb

There was a puddle of water on the floor next to the toilet, the bathroom faucet was broken so there was only a trickle of hot water, and the heating system came on constantly for short periods of time and was very noisy. Also, the card key wouldn’t work after going down for breakfast and returning to the room.

10/10

Exceptional

15 Feb 2026

Antonio

Yes

10/10

Exceptional

01 Feb 2026

Tiffany

It was ok

10/10

Exceptional

25 Jan 2026

Lindsay J

I stay here when I visit Dubuque. I won't stay anywhere else!! The front desk staff is amazing! They are very personable and courteous. The room is always clean and the price is very affordable!!

4/10

Poor

28 Dec 2025

Cory

Checked in and was supposed to have a 2 queen one pull out sofa bed suite for my family of 5. I was told they don’t have my room and shifted blame to hotels.com because it is sometimes an issue with third party sites. They only had a king bed suite that we had to make do. I know it wasn’t an issue with a third party site as my in laws were also staying there and my sister in law forgot to finalize her reservation through hotels.commso she called the hotel an hour before we all got there and they got her a 2 queen suite…which was our room. I’m not sure why they would give our room away considering it was already paid for. The front desk staff I talked with the next day even said “Oh, they gave them your room!” The room has a bad odor in it but sufficed for the evening. On a positive note, the room my in laws got was pretty good. Didn’t smell, plenty of space. Breakfast was very limited.

Friends_and_family Family

2/10

Poor

15 Dec 2025

Jeffrey

I tried to stay here about a month ago and it was a terrible experience. Short story, we arrive and are given the wrong room (which was dirty, i have pics) with a lower occupancy than stated on Orbitz (no sofa bed), are treated adversarially by the front desk when i try to explain the problem, end up having to stay accross the street even though the room we had paid for
(at a higher rate than was currently listed) was available. Refund was never given when manager was contacted by both Orbitz and myself.

Who runs a hotel like this? How easy a fix is it to say \"Oh, yes i see your orbitz reservation was for the room with a sofa-bed, we have that room available and you paid more than we are asking for that room, lets switch you over, no problem!\" Instead they want to play a blame game with orbitz, while giving me attitude, and i end up getting stuck with paying for two rooms, eventhough the fault is somewhere between these two large companies.

Basically, the owner of the manager/owner of this hotel cares more about pocketing my nightly fee than he does about his customers or the long term prospects of the hotel. Stay somewhere else, as others have said, if there is a problem, you are SOL.

Leisure Family_with_children

10/10

Exceptional

21 Nov 2025

Anthony

Helpful staff ! Room and property were clean .

Self

10/10

Exceptional

16 Nov 2025

Brittany

Always a great stay no complications. And if i do ever have an issue they are able to accommodate my needs.

6/10

Pleasant

15 Nov 2025

Lori

There was a dried out coffee filter in my room coffee pot.
The breakfast in the motel itself only had waffles for a hot item and the rest was bagels, toast, cold cereal and yogurt.

Self

10/10

Exceptional

11 Nov 2025

Isaiah

Clean rooms and friendly front desk staff

Business

8/10

Excellent

05 Nov 2025

Kenneth

The whole facility is clean and staff was very courteous.

2/10

Poor

04 Nov 2025

Tiffanie

Our fridge did not work and it smelled. Our remote was cracked and only worked half the time. Not clean and staff not helpful. DO NOT STAY HERE.

4/10

Poor

28 Oct 2025

Jeff

Room was lacking . Cabinet door missing. Tub had questionable patch in it. Key wouldn't work on the second day. Sketchy breakfast. Certainly did not meet what was expected for the price. Would not book another MainStay. in the future.

Leisure Family_with_children

6/10

Pleasant

27 Oct 2025

Marlene

We go there and they assigned us our room the first room was terrible. They didn’t even clean the room from whoever was staying there. Tv was on & bed was not made, toilet wasn’t flushed. Horrible. Went downstairs to he a different room much better than the first. Called the front because we needed more toilet, they couldn’t bring it up to us we had to go downstairs to get it ourselves. Everyone at the front desk was not dressed professional. All in sandals or flip flops with sweatpants & a t shirt. Definitely wouldn’t not stay here again. Would rather pay more for better service.

Partner

8/10

Excellent

27 Oct 2025

Cecile

Breakfast was very limited with few healthy options. Loveseat in suite was stiff, not very comfortable.

Partner

2/10

Poor

27 Oct 2025

Luke

Outdated, couch looked like it’s been slept on for months, mattress so hard, just gross overall.

Leisure Partner

8/10

Excellent

26 Oct 2025

Pam

Breakfast was good

Leisure Partner

10/10

Exceptional

19 Oct 2025

Stephen

great bargain, clean room, good breakfast

Leisure Pet

10/10

Exceptional

18 Oct 2025

Eric

Only challenge was the waffle machine didn’t work right as no matter how much you sprayed it, it stuck & was incredibly hard to get the waffle off the iron.

8/10

Excellent

16 Oct 2025

Christian

none

8/10

Excellent

09 Oct 2025

Douglas

I normally frequent this hotel, but this last trip Ii found out they don't do HOT Breakfast anymore. Which really turns me off. I like having a hot cup of coffee with eggs, or biscuits & gravy now on this trip it was a bagel with cream cheese. Very disappointing!

Business

8/10

Excellent

06 Oct 2025

Lorie Jane

Good stay

Leisure Family_with_children

10/10

Exceptional

30 Sep 2025

Kenneth

Stayed here several times and its safe, quiet and convenient.

Leisure Partner

4/10

Poor

28 Sep 2025

Julie

Took a shower the first night I was there. When I got the soap package was open and the soap was used so i threw it away and use the soap from the sink. When I finished my shower I went to get the bath mat that was neatly laying over the side of the tub to put on the floor. It was drenched and strained. The worker at the front desk apologized and did move us to a new room. The new room was good

Leisure Family

2/10

Poor

14 Sep 2025

Shawna

Horrible experience. Room was very dirty. Black mold on the wall above the AC. Room smelled like strong urine. The only staff member we spoke with was not pleasant. Stains on furniture. Glad we didn’t spend a lot of time in our room.

Leisure Family

8/10

Excellent

11 Sep 2025

Douglas

Was addressed by name upon arrival. Prompt and courteous service

Business

2/10

Poor

01 Sep 2025

Taylor

Our room was not clean. There was crusty food on the counter and stove in the kitchen. There was a good 9x9 hole that was patched in the shower with mold around it. Would not stay here again.

Leisure Partner

2/10

Poor

01 Sep 2025

jean

Di

The staff was extremely rude. Said my reservation was canceled because I was a day late due to a medical emergency, then rebooked it for remaking days, but would not let me cancel last 2 days because I had a reservation. Bbth cannot be true. Room was dirty, stunk, and toilet ran all night.

Self

2/10

Poor

31 Aug 2025

Michele

Employee at check in had ipod in ear and talking to someone while checking in. Unfriendly. TV didn't work. When we came back to hotel after our concert the roim keys did not work. The people that were in the elevator with us had the same ussue and had to go back down to get new keys.
Not worth the money

Partner

4/10

Poor

26 Aug 2025

Debra

Close to hospital. Arrived 30 minutes early. Would NOT let us check in. Waited in lobby. Checked into 206 room had dirty towels on floor & counter. Another guests toiletries on counter. Rechecked us into 304. Coffee maker, counter & backsplash dirty.Toilet ran all night. Breakfast was VERY limited. When taking elevator up to room, staff pushed in 3 laundry carts,left us waiting. RUDE, what about customer service. We will NOT return.

Business Family

4/10

Poor

21 Aug 2025

Amy

Worst service ever (but the bed was comfie)

The suite was nice, but all kind of crammed together with no divider between the bedroom, sitting room and tiny kitchen. The bed was very comfortable. The kitchen needed more utensils and a frying pan. When I asked for a frying pan, I got a run around about how she would have to ask someone who would have to ask someone else and it would take a while, maybe the next day. I could not understand most of what the staff said and had to keep asking them to repeat themselves. Guests had to dial \"0\" at the front desk any time of the day or night just to try to get someone there to help them. Sometimes they wouldn't answer or wouldn't come to the desk, just try to take care of it on the phone. Worst customer service ever! During the four days we were there, no one emptied our trash, gave us fresh towels or washcloths, or even asked if the room needed cleaned. We'll never go back there. And heads up, the hotel next door is owned by the same group.

Partner

2/10

Poor

11 Aug 2025

Maranda

Room was dirty and had broken things in it

8/10

Excellent

10 Aug 2025

Roger

Very nice hotel! Could use some minor maintenance, but overall very clean! Very handy to medical facilities nearby for traveling employees. Need to drive to food options, but no big deal for us.

Leisure Partner

4/10

Poor

08 Aug 2025

DANIEL

Loud. Smelly. Dated.

8/10

Excellent

04 Aug 2025

Jessica

The room was well worth the price. Everything was clean overall. The only things I have to say that aren't worth 5 stars are that my room had some mold around the jets on the face of the showerhead and that there was a dirt stain on the fitted sheet of the bed. Also, the one interaction I had with someone at the front desk wasn't bad, but wasn't inviting either.
I would stay here again because the quality for the price is worth it.

6/10

Pleasant

04 Aug 2025

Verified traveler

Room was not very clean. Floor was sticky, refrigerator leaked

Self

8/10

Excellent

29 Jul 2025

Dominic

Good enough for the night I needed, nothing special. Would stay again if needed

Leisure Partner

4/10

Poor

24 Jul 2025

Shane

A bad night

Old food in drawers, no bedding for pullout couch. The chairs had food crumbs on them. The floor did not look clean. I am done with Choice hotels, I thought I would try them again, I was a frequent user several years ago.

Friends_and_family Family

6/10

Pleasant

13 Jul 2025

Kristine

Beds were comfortable

Business_and_leisure Family

8/10

Excellent

10 Jul 2025

Douglas

Always a pleasure to stay. Staff acknowledged that I was a returning guest.

Business

2/10

Poor

07 Jul 2025

Verified traveler

Given a Dirty Room at Midnight

Took 20 minutes at midnight to check-in. Didn't provide me a receipt because their computer was broken. Couldn't run a credit card for incidentals. Finally got to my room and IT WAS A DIRTY ROOM. I had specifically asked for extra pillows in my booking so obviously they didn't bother to do that as well. Took another 10 minutes to finally get my room. Ridiculous.

Self

2/10

Poor

05 Jul 2025

Nicholas

Room smelled bad and was very dirty. Front desk people are incoherent and disrespectful. I Wouldn’t stay here

Leisure Self

10/10

Exceptional

01 Jul 2025

Kenneth

Well maintained

Business

4/10

Poor

30 Jun 2025

JEFF

The room could be more clean, there are dirty spots around the room. Sleeping on the bed makes my skin itch, unsure if they changed the sheets for the new customer.

6/10

Pleasant

29 Jun 2025

Elizabeth

Bedding was dirty, it had the vibe of a beat up apartment but as it was assumed it is more for long term workers to use the suite we stayed in.

Leisure Family_with_children

6/10

Pleasant

22 Jun 2025

Rosalinda

Great rooms, good breakfast. Nice quiet outdoor seating. Staff seems to work with looks of I don't want to be here attitude. We arrived at 2:36 to see if we could check in for 3:00 lady working said I could do it at 3...as we were already in the building I asked to use the restroom and no TP or paper towels. I asked the lady politely and she says oh they are busy cleaning the rooms...I replied so I have to wait...I then see a different worker going to the supply closet and asked him for TP...all this with 90+ weather outside. Also booked 1 night with pay in person option to pay in Cash they would add a $100 deposit...so card it was

Leisure Partner

6/10

Pleasant

22 Jun 2025

Krystol

First room had dirty walls, cabinets, crust on couch.. very dirty. Second room much better.

Business Partner

2/10

Poor

22 Jun 2025

Vicky

I booked a room with 2 queens beds, but they gave me a room with only one. I showed them my reservation and wouldn’t give me a room that I reserved. They also refused to give me a credit for the error. The room had extremely poor air conditioning.

Leisure Family

10/10

Exceptional

10 Jun 2025

James

Very nice would stay again

Leisure Self

2/10

Poor

08 Jun 2025

Nikki

Disgusting place! Do not stay here

It was awful!! We ended up leaving because the room was so disgusting. The floor was sticky. It was 80° in the room because the air conditioning didn’t work. The shower head was broken. The paint was coming off the cabinets which my 1 year old keep picking up and trying to put in his mouth. The main door has a gap and is loose. Awful! Just gross and awful

8/10

Excellent

08 Jun 2025

Cathy

Hotel was clean. Breakfast could have used more options. Hairdryer in bathroom did not work. I’m

Friends_and_family Friends

8/10

Excellent

08 Jun 2025

Robert

Nothing

8/10

Excellent

05 Jun 2025

Douglas

Customer service needs improvement

I like the rooms, comfortable, clean. I’m usually there for 3 days at a time. Other customers set 2 large bags of garbage outside their doors and the trash stayed there for over 2 days, untouched by staff. Check out I waited 10+mins for help at counter, because of her kids riding bicycle in hotel.

Business

2/10

Poor

26 May 2025

Kristin

Small rooms. 3 day old breakfast reheated and was not attended to by the 1 person at the desk who was not ever in the public view Doors damaged like someone tried breaking into some of the rooms. Toilet didn't flush without effort. Smell throughout the hall was terrible. There were dirty towels left by the entrances of individual rooms overnight from the day before. Nobody was ever at the desk. Check in involved a lady who didnt have the ability to communicate or smile. No receipts were given. She stopped my son and I and demanded the credit card while being on her phone and wanted me to drop everything to give it to her bc she must not have done something the first time. Used the washer and dryer which was more expensive than most. Dryer didnt dry things fully no matter how many quarters you put in. Had to airdry the rest. One of the dryers was out of order as well as machine to get softener, dryer sheets, and detergent. The whole place had a very dinge appeal and did not feel or smell clean. Only offered shampoo....no conditioner or make up remover and was only given a small bar of soap for the family. No room service came through the 4 days we stayed. Worst hotel we have experienced for the money. Stay at motel 6....it will feel like the Mariott compared to this place.

Business_and_leisure Family

8/10

Excellent

24 May 2025

Mark

Outside area, very clean room

Leisure Family

2/10

Poor

23 May 2025

Kristin

Checking in was greeted with an unfriendly individual who could not communicate or smile for that matter. While my son and i had our hands full of luggage she demanded my creditcard in the hallway of the main doors bc she didnt know what she was doing and must have learned while being on the phone the whole time. No receipt was given. The place has grimey vibes, outdated, and one of the rooms looked like someone tried to break into it and had holes in it. Dirty linen sat outside seceral doors last night and were still there in the morning. Used the washer and dryer which is cost more than most and didnt dry the load. The key cards we have been given have not worked all 3 times since we got here. The breakfast consisted of 3 day old french toast....and that is being generous. One of the beds didnt have access to bedding and pillows. Im sad that we booked our stay here. This by far is the worst hotel we have stayed at in the same class of hotels. No conditioner, makeup remover or body wash offered. No wonder they have a no cancellation policy.

Business_and_leisure Pet

4/10

Poor

21 May 2025

Kathy

They were out of coffee at 8:00 am Saturday morning & had to run next door for some. I waited 30 mins & still had no coffee available. I wasn’t the only one wanting coffee.

2/10

Poor

21 May 2025

Kathy

I stayed there 5/16/25 & 5/17/25. The night of 5/17/25 they put me in a room that smelled like urine, dog waters sitting all over & the smoke alarm was hanging out from the ceiling. On the night of 5/17/25 there wasn’t any smoke alarm. There was a hole in the ceiling where it was supposed to be. Just glad there wasn’t a fire.

Leisure Self

10/10

Exceptional

02 May 2025

Robert

Nice place

Would stay there again.

Partner

2/10

Poor

27 Apr 2025

Andrea

You advertised this as having a pool. There wasnt one. False advertisement. And it was dingy. Theh breakfast wasnt even put out as it ran out and had to wait for any food.

Business_and_leisure Family_with_children

8/10

Excellent

22 Apr 2025

Francis

Door would not latch. Front desk personnel were not helpful at all

Leisure Partner

10/10

Exceptional

11 Apr 2025

Erin

Great stay

Great place to stay. Very helpful staff.

Friends_and_family Family

8/10

Excellent

11 Apr 2025

Douglas

DD-Dubuque

I’ve stayed several times before, but this time was for 3 days/nights. Only breakfast offered was COLD biscuits and COLD gravy on all 3 mornings. They were notified about on the first day. Would have thought they would change up the breakfast menu, daily.

Business

10/10

Exceptional

23 Mar 2025

Lisa Marie

Likes the distance to downtown

Leisure Friends

10/10

Exceptional

18 Mar 2025

James

This facility is always clean & staff is excellent

Leisure Self

8/10

Excellent

10 Feb 2025

dennis

This is a great play to stay when you just need a basic place to lay your head at night. Room could use an update, but the bed was comfortable and the sheets were clean. Breakfast is basic but something before heading out--

Leisure Partner

2/10

Poor

09 Feb 2025

Bobbie Jo

Property was horribly discussing! Awful smells. Not clean. Filthy dishes. Nice people I guess, but I sure didn’t want to eat anything there. The price was good but I’d rather pay a few more bucks for a hotel with a cleaning staff. We didn’t see anyone that did housekeeping.

Leisure Family

8/10

Excellent

02 Feb 2025

Kurt

CNN was on in the breakfast area. Not appropriate. Put the weather channel on please.

Business

6/10

Pleasant

26 Jan 2025

Aijaz

Smells bad

8/10

Excellent

23 Dec 2024

Rick

Everything was fine. Friendly staff.

4/10

Poor

04 Dec 2024

DANIEL

The employees were amazing and helped make the stay bearable. The property is dated, pictures are not how the rooms look. The “kitchen” that is in the rooms is missing the most basic things like a potato peeler, had only 1 small pot and 1 pan which were both old and not very clean. Overall if you don’t care about being in an older hotel it’s ok for the price but I was very disappointed that reality did not match the expectations set by the pictures

Leisure Self

10/10

Exceptional

11 Nov 2024

Syed

Decent hotel, not the best

Friends_and_family Family

10/10

Exceptional

03 Nov 2024

Heather

It was a great stay