Name: Grand Harbor Resort And Waterpark
Address: 350 Bell St, Dubuque, 52001, US

10/10

Exceptional

23 Jul 2026

Judith

The rooms were clean and had amenities as expected. Knowing this property was recently bought and under new ownership I didn’t expect the high class, but it was very clean, staff was friendly and the property was well maintained. The waterpark definitely needs some maintenance but was still fun and all in all clean and sanitary. The arcade had all sorts of games and a cool skittles machine! Breakfast was delicious, the pancake machine was a tad slow, but otherwise, tasty. My only true request is a way to enter the property from the Riverwalk, once you exit the property before or after restaurant hours, you can not re-enter unless you go around to the front. All rear doors are locked. Otherwise, we had a wonderful stay, and look forward to a return to see what the new owners bring to the hotel!

10/10

Exceptional

22 Jul 2026

Paul

Location is Excellent … Had a room with a view that was nice… lots of kids because of the water park but it was expected .

6/10

Pleasant

20 Jul 2026

Lizbeth

Excellent riverfront location! Lots to do within walking distance. Hotel itself is definitely due for an upgrade. Waterpark is nice but small and crowded. Felt unsafe in there our last day due to the amount of people! Breakfast was your typical hotel breakfast and was always kept full.

Family_with_children

10/10

Exceptional

20 Jul 2026

Tanya

The only thing I couldn't find was the Wi-Fi password but we were there for the water park and a place to sleep without electronics so didn't use the Wi-Fi. But never did see it anywhere. There was no book in the room saying anything from the hotel local places to eat etc but we have Google and door dash so not really needed. Overall definitely be back!

Family_with_children

4/10

Poor

19 Jul 2026

Melissa

The waterpark needs a major cleaning / repainting / rust removal. Staff were helpful, but the breakfast was pretty bad (food largely ran out an hour before breakfast ended, with not great options to begin with; not even cereal or yogurt?). It was HOT in the entire hotel (the air conditioning did work in my room, but it was easily 80° in there when we arrived). Pool does not open until 11am on Fridays (at least half of the guests were baseball players, who had nothing to do for several hours before games).

Family_with_children

8/10

Excellent

18 Jul 2026

Stephanie

Pool area was sooooo hot. Absolutely miserable, and there wasn’t anywhere to just swim.

Friends_and_family Family

8/10

Excellent

15 Jul 2026

Te

We went to Grand Harbor Convention Center for a Junior Pool Tournament event. Stay in this hotel for a whole week. Very satisfied as far as I concern. The facility is a little outdated. So do not expect it look like a 4-star hotel. But the rooms are maintain really clean. The breakfast is good too. It is right by the river. So very convenient for a relaxing evening walk. I will definitely stay here again if the event is at the same location next year.

Family_with_children

10/10

Exceptional

15 Jul 2026

Sebastian

Great room great place awesome water park

Family_with_children

10/10

Exceptional

15 Jul 2026

Gary

Great location. Water park clean and well staffed. Room quiet even though lots of baseball teams staying there.

Family_with_children

6/10

Pleasant

14 Jul 2026

Brenda

Solid 3 star hotel. Nothing fancy, kinda run down, kinda dirty, but the kids loved the water park. Water park was pretty much the same as the hotel, kinda run down and kinda dirty but kids ages 7-13 found enough stuff to do to have fun. At one point in the water park music was blaring so so loud it was hard for me to be in there. I did ask an employee to turn it down and they just kinda stared at me like I was an old curmudgeon (which maybe I am but I don’t need a concert experience level music when trying to keep an eye on my kids). When I say loud I mean my Apple Watch keep registering that I was in a loud environment.

Friends_and_family Family

6/10

Pleasant

13 Jul 2026

Jennifer

The room we stayed in was dated but clean. I have no clue why you would have carpeting in a waterpark hotel (or hotel in general), but it was maintained. The waterpark could use a little TLC, but overall the staff was helpful and courteous.

Friends_and_family Family

8/10

Excellent

12 Jul 2026

matthew

Stayed for a youth baseball tournament.
Check in woman on Thursday July 9, 2026 was friendly, helpful and honestly one of the best I have encountered at a hotel. Room was clean. Air conditioning worked well.
Breakfast was typical for a hotel. Eggs, sausage, potatoes, pancakes.
Waterpark was fun, but needs serious work. All the metal railings, pipes, ect were corroded and falling apart. One of the sides was shut down as a result.
Game room was fun for boys.
Not the hotels fault, but the May flies made it hard to sit on hotel patio in evening.

Family_with_children

6/10

Pleasant

12 Jul 2026

Elisha

The water park is in need of some TLC. One of the water slides was out of order, rust is quite noticeable on the upper portions of the structure, and half the sprays don't work. Plenty of places to sit in the water park area with room for more if needed. Concessions were decently priced. Room was clean however similar to the water park needs some TLC - over half the cable channels did not work and the front desk explanation was they just don't. The wallpaper in the bathroom is dated and the hallways just have a feel of needing a refresh. Several arcade games were out of service. Deal or no deal game was fun to play. Staff were kind and prompt. Breakfast could of had more cold food options - such as yogurt and pastries. The pancakes instead of waffles as a unique feature. At the time of the booking the stay was rated a 3.8, which is fairly accurate - if updates are made to the whole resort it would get better reviews. Fingers crossed that occurs because it could be a really nice place to go for a indoor water park trip that isn't Wisconsin Dells.

Family_with_children

10/10

Exceptional

05 Jul 2026

Alicia

Check in was fast and efficient. The hotel staff were great! We will definitely be back 😊

Family

10/10

Exceptional

05 Jul 2026

KRISTINE

The room was clean and had everything we needed. We were there to watch our granddaughters perform at a dance competition held at their Convention center. Check-in and check-out were easy. I would stay here again if in the area.

Partner

6/10

Pleasant

30 Jun 2026

LeAnne

There were no USB ports in the room that I could see. The breakfast was just so-so. Not enough options. Otherwise, everything was fine.

Friends_and_family Family

10/10

Exceptional

27 Jun 2026

Heather

Rooms were great. Kids loved the water park, it looked a little dated but was well taken care of. Fun time for the kids and water slides were great too. It was a nice little, fun getaway.

Family_with_children

4/10

Poor

25 Jun 2026

Kimberly

Breakfast was ok but I brought my grandkids here for the waterpark and it didn't even open until 3pm. They should of said something.

Family_with_children

8/10

Excellent

25 Jun 2026

Molly

We received an email a few days before checking in that the pool would be open from 10-8. I also checked their calendar before even booking the hotel and it also said 10-8. When we checked in we were told 3-8. They do say the can change hours without notice…but still disappointing when you come for the pool. I would still absolutely stay again. The staff was AMAZING and the pool was great when we were able to use it.

Friends_and_family Family

6/10

Pleasant

24 Jun 2026

Brian

The staff was friendly. The breakfast area was spacious, would have been nice if they changed breakfast a little. Everyday was scrabbles eggs, sausage links, and potatoes. Could have thrown in biscuits and gravy one day. The water park was alright, half the water stuff didn't work. Staff was more worried about getting wet, then watching people. Room wasn't advertised correctly, was supposed to be a river view with a pull out couch. Got a city view and no pull out.

Family_with_children

8/10

Excellent

24 Jun 2026

Angela

Nice place to stay but there are a lot of kids teams that stay there, so there’s not enough seating for breakfast. There’s an open area that they could have added tables to, but didn’t; however, the staff was working their butts off to keep up. It was a nice amenity we couldn’t use.

The rooms were ok, but there was something in every part that wasn’t working - 1 elevator down, 1 pool area closed, a bunch of games in the arcade didn’t work. Maybe just bad timing? The food in the water park was convenient but really poor quality - if the kids don’t even like the chicken tenders, that’s something!

Family_with_children

6/10

Pleasant

21 Jun 2026

Christopher

Nice location

Partner

8/10

Excellent

21 Jun 2026

Lanny

Stayed 3 days for a kids baseball tournament.
Everything was fine. The Waterpark could use some paint but was a nice get together fun spot for the boys. Rooms are definitely dated but were clean. Had a room with a river view which was nice. Breakfast was ok. Tony Roma's was fine. I would stay again under the same circumstances.

Partner

10/10

Exceptional

20 Jun 2026

Cassidy

We had a great weekend stay! The staff was friendly, welcoming, and always willing to help. The waterpark was a lot of fun and kept everyone entertained, making it a perfect place for families to spend the weekend together. While the waterpark could definitely use a fresh coat of paint and some cosmetic updates, it was clean and served its purpose well. Overall, it’s a great spot to meet up with family and make fun memories together

Family_with_children

10/10

Exceptional

20 Jun 2026

gary

We had a seventh floor riverside room with an excellent view of the river activity. The breakfast buffet was good, hot and plentiful. The staff (especially Justin) was very pleasant and helpful. We stay at the Grand Harbor every time we visit Dubuque and are never disappointed

Family

10/10

Exceptional

18 Jun 2026

Orrie

Weekend check in staff was not helpful and 3 of them stood around and did nothing. The front desk staff on Monday and Tuesday was very good

Family_with_children

4/10

Poor

18 Jun 2026

Kaylene

My kids enjoyed the waterpark area but there are parts severely warm down and the large hot tub did not work at all. The concessions were hardly open at all while we were there. The coffee in the morning had EXTREMELY expired half and half. So bad it was curdled. No one was willing to help me. They were all too busy chatting with each other.

Family_with_children

2/10

Poor

17 Jun 2026

Sarah

We booked this resort for the waterpark, but it was a massive disappointment for our family🛑The resort advertises waterpark access all daily, but we got a notification as we were arriving at our stay with a calendar specifying 10-12 hours certain days; HOWEVER it was only open for 5 hours a day. This cut our time by more than half & completely disrupted our plans⚠️Even during the limited hours, the waterpark was unpleasant. The facilities are poorly maintained, with noticeable rust everywhere. It doesn't inspire confidence in the cleanliness or safety of the park, especially with children. Lifeguards were also housekeeping staff (unqualified). Also, daily housekeeping was not included— tough for a family! However, management makes getting basic amenities nearly impossible. When requesting simple items like an extra towel, staff was dismissive and rude. They repeatedly said towels would arrive but they did not. Once housekeeping went off duty, extra towels were completely unavailable. Front desk receptionist was terribly unhelpful. Trying to entertain unhappy, bored kids without waterpark amenities was difficult! Plus limited towels, zero room cleanings, and a staff that treats basic requests like a major inconvenience made for a stressful, tricky situation.
We paid for a waterpark resort experience but received subpar service, restricted hours, and run-down facilities. We will not be returning and cannot recommend this to other families.

Friends_and_family Family

2/10

Poor

13 Jun 2026

Adam

Many of the doors throughout the hotel were broken or very poorly repaired. Some of the A/C units were full of dust. Rooms had bugs crawling around all over, broken shower rods, toilet tank lids held together with caulk, and many more. The Waterpark slides had excessive amounts of rust and many more issues that I cannot remember.

The security gard was yelling at kids for no reason and following them around for no reason. He was accusing the kids of things other kids were doing.

Friends_and_family Family

2/10

Poor

12 Jun 2026

Sarah

Would never go back again!!

Family_with_children

2/10

Poor

09 Jun 2026

Rocio

Horrible place dirty and un capable staff. I was overcharged for not checking in.

10/10

Exceptional

07 Jun 2026

Patrick

.

Family_with_children

6/10

Pleasant

07 Jun 2026

Sheri

It was nice to have breakfast every morning

Family_with_children

8/10

Excellent

04 Jun 2026

Kaitlyn

Closing times for the pool and arcade seemed to be all Willy nilly so that was a bit annoying with children but otherwise it was a great stay!

Friends_and_family Family

8/10

Excellent

01 Jun 2026

Eve

Air conditioner was very noise

10/10

Exceptional

29 May 2026

Mel

Everything was awesome, clean rooms , good breakfast, friendly staff. I’ll do it again

Partner

6/10

Pleasant

26 May 2026

Esmeralda

I liked the park and there us a solid customer service.

Friends_and_family Family

6/10

Pleasant

25 May 2026

Rocio Buendia

Dust everywhere , old furniture , hotel in a good location

Friends

6/10

Pleasant

23 May 2026

DESISLAVA

We like going to Grand Harbor Resort bc it has a great location - river walk, aquarium, etc. Park needs to be refreshed and rooms (bathroom specifically) need to be cleaned better. Our last room was very dusty and toilet seat was not clean. I usually wipe all surfaces so I had to do it thoroughly this time given the above-mentioned.

Family_with_children

4/10

Poor

20 May 2026

Dawn

The fire alarms went off repeatedly till late at nihgt, pool & waterpark was shut down to to equipment malfunction

Friends_and_family Family

6/10

Pleasant

19 May 2026

Nancy

The room and hotel was much older then expected, the toilet made a loud sound when flashed, the TV took a minute to figure out how to operate . There was no closet door but the was a stopper on the floor that was in the way and you could easily get a stubbed toe. There was very minimal soap and shampoo. The sheets on the pull out coach looked like they hadn’t been changed recently. All in all it was ok for one night stay, although the room could have been less expensive .

Family_with_children

8/10

Excellent

18 May 2026

Virginia

We had a beautiful view of the water. Our room was nice and clean. There was a noise from the window area, that sounded as if someone was running a machine of sorts outside all night long. We could not figure out what it was because there was no construction going on or anything. Also, all night long, it sounded like water running, almost like the toilet flushing, but it wasn't being flushed, we were in bed. I'm not sure what these noises were, like a plumbing issue or whatever, and the noise by the window could have something to do with the air conditioner, but it was very annoying and we both woke up periodically. Also there was no working ice machines. Otherwise the place is nice, there was a water park also, but we didn't use that.

Partner

4/10

Poor

18 May 2026

David

Room had paper pieces on the floor. Obviously not vacuumed. Friends had a clogged shower. Maintenance guy blamed it on her hair. Had been there one day. Hotel was full of baseball kids running up and down the halls unsupervised. Parents took over the breakfast room. When we asked for a room to use the staff were not accommodating. Fire alarm went off due to a short in the water park. Guests were not notified. Continued to go off for several hours before another guest called the fire department. Front desk girl said they had it under control. Obviously not. Hotel needs renovation and staff training. Breakfast consisted of powdery eggs. Not as advertised.

Friends

10/10

Exceptional

18 May 2026

Amanda

Kids enjoyed the arcade and the waterpark. Breakfast was exactly as expected. Rooms were clean, and the views for river-facing rooms was spectacular. Overall, grea experience.

Family_with_children

2/10

Poor

17 May 2026

Mary

Outdated hotel

Family_with_children

10/10

Exceptional

15 May 2026

KRISTIE

Great rooms with great views

10/10

Exceptional

14 May 2026

Dale

The parking lot was convenient and well lit. Breakfast was good.

Family

10/10

Exceptional

12 May 2026

Bernard

Have a nice nights sleep!

10/10

Exceptional

11 May 2026

PRASANTA

Yes

Friends_and_family Family

6/10

Pleasant

10 May 2026

nora

The pictures were better than the hotel was.

Self

6/10

Pleasant

10 May 2026

Claire

We mostly went for the water park but after being there shortly we was made aware someone was taking photos of little girls and immediately left- went to the arcade and most of them was out of service or not on. The water park was also smaller than we expected and very rusted out in areas. The rooms and bathrooms was out dated as well but I will say thank you to the cleaning lady who gave us extra towels after the one said they didn’t have extra. Overall we probably wouldnt come back.

10/10

Exceptional

08 May 2026

Nicole

Nice property, so convenient. Great view of the riverfront. Right next to the Mississippi River Museum and the Diamond Jo casino. Waterpark is very young focused, probably under 12, small but very nice. Breakfast was large and well stocked.

Family

10/10

Exceptional

08 May 2026

Chelsey

Breakfast was disappointing and bed was very uncomfortable, but definitely not a deal breaker because the waterpark was a blast and the food at Tony Roma’s was fantastic! Will stay again!

Family_with_children

6/10

Pleasant

04 May 2026

Katie

Friendly and helpful staff. Facility is very old, needs a remodel including the rusty waterpark.

Friends_and_family Family

4/10

Poor

03 May 2026

Ashley

Continental breakfast very limited options, not enough good and area was dirty. Water park also dirty with exposed rust on the structures. Rooms and halls very dated, with holes in walls, ripped wallpaper, and old dirty carpet. Furniture is all scuffed and dinged. The staff was kind and friendly.

Family_with_children

8/10

Excellent

03 May 2026

Kimberley

The breakfast is not worth eating...eggs looked like the ones boiled in a bag that are full of chemicals. The room walls and furniture are quite worn and beat up. A BIG Plus was that the mattress was Very comfortable and had a good night rest unlike all other hotels. I have Never had a good night sleep like at this hotel. Excellent location to the convention center for our dance competition. I will stay here again despite the negatives. Hopefully they remodel by next year.

Family_with_children

10/10

Exceptional

01 May 2026

Connie

Breakfast was ok

Family_with_children

10/10

Exceptional

30 Apr 2026

YE LIANG

Just excellent, nothing to complain about.

Partner

8/10

Excellent

29 Apr 2026

Denise

Room was clean, breakfast was good and lots of choices
Staff was friendly and helpful

Family_with_children

4/10

Poor

27 Apr 2026

Amanda

We stayed on a Tuesday night because my 8 year old son didn't have school on Wednesday. This was supposed to be a special trip for him as a reward for doing well in his new school. When we arrived we were told the water park and pool were closed and always is during the week. I did not see that advertised or posted anywhere while making my reservation. That was very disappointing for all of us. The reservation also said there was a Continental breakfast but we were given a brown bag breakfast with a frozen sandwich, apple and granola bar. Not what we were expecting so we then had to go out for breakfast. My reservation also said there was a separate bedroom in our suite and there was not. It was a very small room but it did have the correct number of beds. Overall we were disappointed.

Family_with_children

8/10

Excellent

27 Apr 2026

Melissa

Our room needed some work. Bad showerhead, busted door, lamps didn’t work, and a constant beeping we found was coming from the air duct in the hallway. The waterpark was nice, staff was nice. Breakfast was limited to scrambled eggs only because of our gluten allergy. Overall ok for a short stay.

Friends_and_family Family

10/10

Exceptional

27 Apr 2026

Chris

Breakfast was good. Lot of choices

Friends_and_family Family

10/10

Exceptional

27 Apr 2026

Mine

It was fine for a few nights.

Partner

10/10

Exceptional

27 Apr 2026

Brittany

It was a great experience.

Family

6/10

Pleasant

26 Apr 2026

Benjamin

Old furnishing , strong chlorine smell , coffee, breakfast not that good we dined out

Partner

8/10

Excellent

25 Apr 2026

Dalyce

Came to stay during the week. There were only 3 cars in the parking lot when we arrived. Kind of strange vibe at first being the only ones in the hotel. The staff was very accommodating and friendly upon check in and check out.
Our room was very dated but had a really nice view of the river. Also kept very clean.
I can see why families would enjoy their stay. Affordable and lots of amenities for children.
The breakfast was very processed, no fresh fruit or even milk to add to coffee but there was hot food and some cereal and yogurt to choose from.

Partner

10/10

Exceptional

23 Apr 2026

Jean

I enjoyed the biscuits and gravy at the breakfast buffet. The staff worked very hard to keep everything clean throughout thr property.

6/10

Pleasant

22 Apr 2026

Samantha

The breakfast was not hot or in the breakfast room. It was cold muffins no coffee and oranges. Very disappointed as pictures were eggs, sausage, bacon, juice etc.. hotel also charge me for the full hotel fee even though it was prepaid. Causing an interrupted trip to resolve the billing. Expected better. Hotel clean, bed comfy, air quality in room exceptional and great water pressure.

6/10

Pleasant

19 Apr 2026

Timothy

The rooms was great the hotel was nice the only bad thing was the breakfast no toast or English muffins and it was 6:30 and the staff said it would be a couple of minutes and we didn’t even see that employee again and finally someone got up from there table and got food everything was full but they said it wasn’t ready yet.

Partner

10/10

Exceptional

19 Apr 2026

Craig

The staff was very friendly and even if not directly helping were if we had questions or even just offering towels or extras. Lifeguards were very understanding of my special needs child and willing to engage everyone even if it was busy

Family_with_children

4/10

Poor

19 Apr 2026

Rhonda

I resreved 2 rooms for my grandkids and i didnt know you couldnt pay cash for the rooms. So i had enough on my debit card to pay for 1 room but we had to many people to stay in 1 room we had 3 adults anda9year old 2 year old and 4month old so we had to have 2 rooms so i gave my sons girlfriend money to put on her cash app card so we could pay for the other room. Well by the time we had the money they already sold my other room and since i went through expedia both rooms was suppose to be 280.77. By the time we got done dealing with this problem they put the other room in my sons girfriends name so she had to pay full price.so it cost me $190 for my room and $ 309. For the other room. Then when we checked out the manager said oh it was like that cause we couldnt findthe other room reserved which was bull cause ive called and texted to try to get a joining room cause my two year old grandson likes to run around and they still didnt give us a joining room and she was able to find the room when i didnt have the money at that moment cause she told me they werent conjoining. They messed up with us big time and the people behind the desk was NOT helpfull either. But guarantee i will have money on my debiy card to pay for hotel room on my next trip and it wont be there thats for sure!!!!!

Family_with_children

6/10

Pleasant

14 Apr 2026

Anish

Good breakfast, friendly staff, but the big slides were mostly shutdown .

Friends_and_family Family

2/10

Poor

14 Apr 2026

Sarah

I pre-paid for our stay through Hotels.com. I have been charged directly from the Hotel itself, 2 times. I am still going back and forth trying to our money back for which never should have been charged. Very disappointed and will not stay at there again. Such a hassle!

Friends_and_family Family

8/10

Excellent

14 Apr 2026

Luis

I like it

8/10

Excellent

12 Apr 2026

Christopher

Clean busy place. Kids loved the waterpark. Will definitely be back.

Family_with_children

2/10

Poor

12 Apr 2026

Julie

Our room had beat up furniture, a couch that had absolutely no stuffing, the tub/shower had no grab bars.

Partner

10/10

Exceptional

12 Apr 2026

Jacquelyn

Great stay. Kids loved the water park. Breakfast was a bit meh and no coffee. Staff was super friendly and helpful. Facilities/room were clean. We'll be back!

Family_with_children

6/10

Pleasant

10 Apr 2026

Daniel

The room showed some wear and tear. Door screen was torn; one light next to the bed had no light switch as it was broken. The unit door would not shut unless I forced it. It is a property that I am sure experiences family use, so took that under consideration.

Self

6/10

Pleasant

09 Apr 2026

Kristin

Definitely needs updating throughout the hotel. Looks dated.

10/10

Exceptional

09 Apr 2026

Jim

Great hotel

10/10

Exceptional

06 Apr 2026

Cody

Staff was great and super friendly! Waterpark was perfect for young kids! Rooms were clean.

Family_with_children

8/10

Excellent

06 Apr 2026

Jennifer

Wonderful stay for the price. Kids loved the water park. It was a $5 day for those not staying at the hotel..so it was packed, but not overly crazy. This was a Thursday evening. Elevator wait time was super long, which was annoying. You stopped every floor with a full elevator so never felt like you were getting where you needed to go. Free breakfast was super nice but very little seating for the amount of people that were there on a weekday. The line to get food got ridiculous the last hour it was open, people were waiting in line for a really long time. There are a lot of ways this process could be run more efficiently. We had considered staying an additional night, however when we realized how much busier the weekend was looking to be we didn’t want to deal with even worse wait times in pool/elevators/food. Highly recommend on a slower night though!

10/10

Exceptional

06 Apr 2026

Michelle

Bar was well priced and room came with complimentary breakfast.

Family_with_children

8/10

Excellent

06 Apr 2026

Charles R

Our stay was Easter weekend. Front Desk was helpful, efficient, and friendly. Waterpark was the reason for this stay. Have stayed at this facility a couple of times previously. Included breakfast was O.K. Door to Riverwalk was locked for re-entry at 9:30 AM on the day of checkout. Stopped at Tony Roma's twice during our visit. Orders from the bar were very, very slow.

Friends_and_family Family

8/10

Excellent

06 Apr 2026

Rachael

For the price we paid (under $100), the room was clean, comfortable, and better than expected. We were on a family road trip, so we only stopped for 9 hours to stretch our legs and get some sleep. The staff when we checked in was friendly. The mini fridge and microwave were great (we emptied our cooler for the night). The view from our window was beautiful. The only down side was we all found the pillows uncomfortable. We enjoyed watching a little TV before heading back out on the road.

Friends_and_family Family

2/10

Poor

05 Apr 2026

Alyssa

Summary: Won’t be back and I highly recommend you give it a miss on a $5 day (if the waterpark is open- make sure to check their calendar on their website).

Good: Our room was clean and well maintained. Breakfast was great.

Bad: The waterpark itself is in dire need of updating (their social media says this will happen in fall 2026). It also seems that like the amenities are severely undersized- there were 50+ people waiting in line at breakfast, nowhere to sit, the lobby was packed as soon as we walked in. When we went to the waterpark, there were far too many people. The hot tubs were packed and often times had nowhere to sit, kids were waiting in line for a raft to go down the slide to then go wait in a line with 25 kids to go down the slide for 10 seconds. The lazy river was packed with tubes and kids walking. The line to go down the slide where the bucket is took 10 minutes to get through. We went to the waterpark for an hour, debated leaving the hotel, and left in the morning.

Family_with_children

10/10

Exceptional

05 Apr 2026

TANYA

Great Family weekend getaway.

Family_with_children

2/10

Poor

05 Apr 2026

Amy

I had a very disappointing stay at Grand Harbor Resort. I was moved to three different rooms within the first 12 hours of my stay due to the heat not working in my first room. I was told I would not be charged for my first night, but at checkout, the hotel refused to make it right and I was charged the full amount. After returning home, It was almost impossible to speak to a live person when I called and they again refused to do anything to make my experience right. I will not be staying at this hotel again.

8/10

Excellent

05 Apr 2026

William

Our room was very clean and had lots of tv channels. Staff were friendly. Hot breakfast was good and staff quickly replaced empty items. The waterpark is smaller and good for kids under 12. There are a couple days of things for families to do within 20 minutes - river museum, incline elevator, caves and Galena, Illinois. We were there on 5 dollar public entry day and the wait for an inner tube for the waterslide was too long. This was not an issue the last time we were there on a regular day.

Family_with_children

8/10

Excellent

04 Apr 2026

Sivakumar

couple of front end staff are not welcoming people in a nicer way.

Friends_and_family Family

8/10

Excellent

04 Apr 2026

SOPHIA

Loved our visit, pool floor has been resurfaced and feels nicer. Lifeguards are well staffed and actually use their wissles. Breakfast seating is always an issue but delicious, we ate in our room. Some stains/ wall wiping could be done but overall bug and debris free room. We will be back some day, keep up the good work!

8/10

Excellent

04 Apr 2026

Seneca

Family Friendly

10/10

Exceptional

04 Apr 2026

Phillip

The breakfast was ok but my family and do not eat pork so options were limited

Friends_and_family Family

10/10

Exceptional

04 Apr 2026

Joseph

Definitely very busy, but we had a wonderful time. Will definitely be coming back again soon!

Family_with_children

2/10

Poor

03 Apr 2026

Mason

My family and I went for 2 days and one night, absolutely do not pay to stay at this place during a $5 waterpark entry day, we couldn’t use the waterpark at all, the elevators had insane lines and our rooms were on the 6th and 7th floors. Then we woke up to get breakfast and the line again was insane, we had to stand and eat outside of the eating area because the amenities were so small. The stay was so bad that after our awful breakfast experience we decided to leave rather then wait for the waterpark to open, then to read on Facebook that not even a hour after it opened they had closed down admission due to reaching capacity. I hope doing that pays off to act like the waterpark is for the town and not the people that are paying full price to stay and use the things people are getting to use for $5.

Family_with_children

4/10

Poor

03 Apr 2026

Mandy M

The room itself was okay. Very outdated though and the curtains could use a wash or two. I didn’t want to touch them. The bed was comfortable and clean which was good. The hotel could use some updating and fresh paint. It was way overcrowded. You couldn’t get a luggage rack. You had to wait forever to get on an elevator. You couldn’t even sit down in the waterpark or get a tube to go down the slides. We also couldn’t get breakfast the next morning because there were SO many people. It also was so noisy. The walls are paper thin. We could hear full conversations from the room next to us. We will not be staying here again.

Family_with_children

6/10

Pleasant

03 Apr 2026

Ann

The last visit during the summer we had gluten-free options at breakfast, not this time

Family

10/10

Exceptional

03 Apr 2026

Isis

Family friendly

Family_with_children

6/10

Pleasant

02 Apr 2026

Sharyn

Needs an upgrade, run down.

Friends_and_family Family

4/10

Poor

02 Apr 2026

Mark

Breakfast was basic but ok and the worst part was the fire alarm went off at 1am and everyone had to wake up and evacuate out into the cold only for them to not know what caused it and a oh sorry about that. I get you can’t compensate every room but I mean cmon you’re there on a little family vacation with the kids and then that happens and makes the rest of the stay miserable in my opinion