Name: Nayara Hangaroa
Address: Av Pont S/n, Isla De Pascua, 2770000, CL

2/10

Poor

21 Jul 2026

LEIZHEN

We bought the package. Although it is convenient but the tours arrangements were so bad. When we stayed there, it was raining days, they didn’t well scheduled the tours. Once we went back to the hotel, we requested the guider to the gas station for the money changes. The purpose of the money changes is to give them tips, but they just dropped off us on the street although only 10 seconds drive away from the gas station we spent extra 30 minutes walk back to the hotel and missed the sunset tour. That was Sunday and the money changes market was closed. Half minute extra drive for them, they didn’t provide. Then they could arrange the text for the sunset as well. We disappointed with their unthought service.

Friends

10/10

Exceptional

07 Jun 2026

Ana

Great place to stay.

Friends

10/10

Exceptional

13 May 2026

Ajoritsedebi

The property and facilities were very nice. The staff were all extremely courteous and professional. We would highly recommend staying at this property.

Partner

10/10

Exceptional

24 Apr 2026

Shannon

Large menu and catering to many diet preferences, clean room, friendly and accommodating staff

10/10

Exceptional

11 Dec 2025

Albert S. Bond,

The resort is in outstanding condition. All of the staff are unbelievably friendly and helpful. The location is great. Pickup and return to the airport are provided. All of the restaurants feature great menus. A very pleasant experience.

Leisure Partner

8/10

Excellent

07 Sep 2025

James

Nice rooms, good gym, excellent breakfast and helpful staff. I know we are picky eaters, but we didn’t care for the restaurant evening menu.

Leisure Family

10/10

Exceptional

03 Sep 2025

Agnes

Great property, very nice staff and the restaurant is amazing

Leisure Family

10/10

Exceptional

20 Jun 2025

Dean

The staff is everything. They are the most friendly people we have ever had the pleasure of meeting among the many places we have been. The food quality was surprisingly good.

Partner

10/10

Exceptional

09 Apr 2025

Richard

One of the best accommodations we have ever stayed in. Well worth the cost for the value received. Resort and restaurants are excellent.

Leisure Partner

6/10

Pleasant

23 Mar 2025

Stephen

Was okay.

Leisure Family_with_children

10/10

Exceptional

10 Jan 2025

Ally

Superb hotel and a wonderful location. Great facilities and helpful staff where nothing at all was too much trouble. Wonderful stay.

Leisure Self

10/10

Exceptional

09 Nov 2024

Artur

The place is very up-scale but casual just like the whole island. It would not hurt having it closer to \"downtown\" as the 15-min walk to another restaurant down a narrow road with no sidewalk gets tiring after a while. The pool is excellent and so is the service.

Leisure Partner

10/10

Exceptional

23 Oct 2024

Mila

I adored my stay at Nayara Hangaroa. From the moment I arrived I was warmly welcomed with a wonderful fresh fruit welcome drink, and an introductory session where the hotel took the time to learn about what I wanted to do, suggested some immediate tours I could take, and basically set me up for a wonderful stay and experience. The dining was amazing at all times of the day. All the staff, be it at the bar, restaurant, or general concierge services were outstanding. I was hesitant at first about the prearranged tours, and what the experience would be like, but I was so glad I took advantage of the all-inclusive packaging. I am not normally the type of person that likes to take tours, but I highly recommend this approach because it allows you to relax, to be able to enjoy the island, and really helps ensure you don't miss anything. I took a few tours organized by the hotel during my stay in Rapa Nui, as well as others and I loved the experiences arranged through Nayara Hangaroa most. The tour guide during my stay was Tama, and she was incredible. We had such a warm experience, and the group sizes were really small which provided the same kind of feel as a private tour. I will be returning to Nayara Hangaroa next time I visit and highly recommend the experience, the dining and the rooms. My room was beautiful clean, extremely comfortable, and provided a wonderful night rest. Everything was extraordinary. Thank you to all the wonderful people who took care of me during the stay.

Leisure Self

10/10

Exceptional

09 Oct 2024

Wontae

*

10/10

Exceptional

07 Oct 2024

Brandt

The property is pretty but not as nice as Nayara Arenal. Food and service were excellent.

Leisure Friends

10/10

Exceptional

15 Sep 2024

Jose

This is one of the best hotels I have stayed anywhere in the world. The location right on the coast and near the town was outstanding. The restaurants were fabulous and the staff was always helpful and friendly. I would love to return to this hotel.

Leisure Partner

10/10

Exceptional

18 Jul 2024

Luis

Place is amazing and the staff make it even better. Great service from the moment you get out of airport to the minute they drop you back off. Can’t wait to return

Leisure Self

10/10

Exceptional

12 Jun 2024

Matthew

Very friendly staff members, convenient location, luxurious room with great views, beautifully presented meals with fresh ingredients, and interesting tours.

Leisure

10/10

Exceptional

27 Mar 2024

Stephani

Amazing experience, fantastic staff

It was very comfortable to stay at this resort in Rapa Nui. The rooms are comfortable and quirky, but the real value is in the amenities. The staff is so friendly and helpful. They will help you with all of your arrangements from rental car to excursions. The breakfast was included in our booking and was a great variety, including custom omelets. You need to have your expectations in the right place. This is an extremely isolated island -- one of the most remote places in the world -- so obtaining building supplies and such is a challenge, so most places are behind on maintenance when compared to other locations around the globe. Just accept this as part of the experience or this is not the right destination for you.

Friends_and_family Family

10/10

Exceptional

18 Oct 2023

Zarina

Everything

Leisure Family

8/10

Excellent

01 Oct 2023

KYONG A.

The best!!

Beautiful landscape and good location!

Friends_and_family Friends

8/10

Excellent

30 Sep 2023

KYONG A.

Very nice

Location is the best in front of sea view and beautifully designed landscape is very impressive.
But the room wasn't convenient especially bathroom shower .
Very roomy but not efficient .
Staffs are wonderful!!

Friends_and_family Friends

10/10

Exceptional

22 Sep 2023

Ronald

Was worth the price for a once in a lifetime experience. I specifically want to call out Ignacio for his outstanding service and kindness.

Leisure Partner

10/10

Exceptional

14 Jul 2023

Natasha Yevonne

What else can I say, but simply amazing!!! This hotel and staff are stellar! Ignacio, Sergio and the rest of the team were so kind, helpful, and friendly. My boyfriend and I got engaged while on vacation there and they celebrated and congratulated us with chocolates and a bottle of champagne, which was just so sweet and kind. Any time we had questions, they were able to help, they helped us plan a show and get a tattoo appointment and even tried to help us extend our stay with airlines, they were just the best.
My only real disappointment was that there was no available jacuzzi as we visited in cooler weather; it would have been really nice to enjoy that. They did have hydrotherapy available for a fee at the spa, but for a 5 star resort, I kind of expected a jacuzzi. Lastly, the spa was really nice, we did take advantage of the hydrotherapy/sauna special they had which came with a glass of sparkling wine. It was so nice to relax and treat our bodies after so much walking. We also scheduled massages and a mini facial, and while the staff was amazing, my deep tissue, was not a deep tissue massage, and my facial was not a facial - I essentially was given a face massage, which wasn't bad, but when you're expecting a facial - it throws you off lol.
All that said, I would absolutely stay here again in a heartbeat and hope to do so! The food at every restaurant was great and their sunset cocktail and snack were not to be missed. Highly recommend a stay here!

Leisure Partner

10/10

Exceptional

07 Jul 2023

Meghan

My husband and I recently stayed at Nayara Hangaroa for our honeymoon. It was absolutely wonderful. The staff were so attentive and made logistics so easy for us. We appreciated everything that they did and hope to go back one day!!

Leisure Partner

10/10

Exceptional

02 Jun 2023

Robert

This hotel is the nicest on the island and a great place to both explore and relax. The staff assist with organizing tours when you arrive, so there’s no need to organize tours beforehand. The accommodations are great, especially when considering how remote you are, and the food is solid with multiple dining options onsite. The included hotel transfer was seamless, and it’s easy to walk to both the center of town and along the coast. A special shout-out to Josephina, the guest relations manager, for checking in daily and to the individual who helps organize tours! I’d happily stay here again

Leisure Self

10/10

Exceptional

11 Apr 2023

Steven

Fabulous hotel & staff on a wonderful island. We were even upgraded as we were celebrating a wedding anniversary. Tours and guides provided by the hotel team were brilliant. Spa excellent. All round 5 star.

Leisure Partner

10/10

Exceptional

18 Jan 2023

Christophe

A paradise on earth. An excellent and beautiful hotel with a so good service, the best I have ever seen. The staff was so motivated, kind and professional. Excellent rooms, and wonderful food at the restaurant. An example of excellency.

Leisure Partner

10/10

Exceptional

21 Dec 2022

Colman

I loved the excellent service from the entire staff. Made you feel at home. Every need was tended to. I would stay there again and again.

Leisure Partner

10/10

Exceptional

23 Dec 2019

Emma

The hotel setting, attention, rooms, sunset, all are fabulous.

Leisure Family

10/10

Exceptional

19 Nov 2019

Lucas

Great people took great care of us.

This place was amazing. My wife and I had a great trip in the off-season. Everyone was extremely friendly and helpful. We were given recommendations of places to eat and things to do. They did a great job setting up tours for us. Just an amazing stay. My wife is already planning on having us go back in a few years.

Partner

10/10

Exceptional

10 Oct 2019

Verified traveler

Caring staff, excellent food and great location despite the protest signs.

Leisure Family

10/10

Exceptional

04 Sep 2019

Maria

I loved the location of the hotel, so close to the ocean. In the morning I could hear the Pacific Ocean. The staff is incredible, very willing to help with anything. The food at all meals is fantastic. The rooms are nice but do need some revamping. Overall I feel that this the hotel to choose if you are going to Rapa Nui.

Leisure Partner

10/10

Exceptional

03 Sep 2019

Anthony

Nice setting, friendly people. Locations right in front of the water.

Leisure Self

10/10

Exceptional

04 Aug 2019

Verified traveler

All staff extremely friendly and welcoming.
Best massage I have ever had

Leisure Friends

8/10

Excellent

10 May 2019

Verified traveler

There was a lot of people to check in so that took some time. Breakfast was ok but the scrambled eggs and omelets were undercooked. The daily sunset cocktail was a great idea. It was a pity too see the flags and protest signs as it did interrupt the sunset and if I knew of the conflict I may have looked for a different place to stay. I did love the rooms and the bath was fantastic

Leisure Self

4/10

Poor

15 Feb 2019

ching yin

Couldn’t wait to leave, but that’s just me

For the price, there was practically no service. Not sure why they call themselves an “eco” village. No vegetarian options. The hotel was surrounded by protest signs and flags.

10/10

Exceptional

10 Feb 2019

Verified traveler

The staff was outstanding and they were willing to help with any request. Excellent grounds and close to the main streets. It was an incredible experience.

Leisure Self

8/10

Excellent

22 Jan 2019

Verified traveler

Property has nice design. The staff is not very friendly and the pool and rooms could be cleaner. The pool had dirt and algae and my feet were dirty from walking on the concrete floors of the room. It is too expensive for the quality. The restaurant service was irregular. If the manager was there the quality greatly decreased, especially when he was waiting on a VIP. I would have preferred to stay at a less costly and more inviting hotel.

Leisure Family

8/10

Excellent

10 Jan 2019

Verified traveler

I did not like the layout of the room. The tub was open to the room which would make things awkward for certain room sharing scenarios. The rooms were also small. Additionally, this is a controversial hotel, with claims by the locals that the government seized the land so foreign investors could build the hotel. There are protest signs blocking the beach alerting hotel guests to this claim. Still, from what I saw on the island during my five day stay, this is by far the nicest accommodations in all of Easter Island.

Leisure Friends

10/10

Exceptional

10 Jan 2019

Verified traveler

Good location to town and airport. Food was good, staff was heloful

Leisure Partner

4/10

Poor

29 Dec 2018

Berta

Excellent hotel grounds, but staff is unprofessional for a five star $1000/night stay. The restaurant waiter/waitresses take their time to bring menus, take order, one time we waited 30 min to get a menu and left to go find food elsewhere. The front desk said they would bring our luggage upon check in and 1 hour later the luggage was still sitting at the desk and I brought it to the room myself. The customer service is terrible, possible b cause of high season and them not knowing how to manage high volume. Def not 5 star not 4 star hotel service. Extremely overpriced for what you get. Food at the restaurant okay but same menu with a hand full of options. Would not rec all inclusive option.

10/10

Exceptional

02 Dec 2018

David

Easter Island

Hotel is nicely laid out with excellent rooms. Very comfortable. Staff is very helpful and friendly. Hotel located near main town which is walkable. On premise restaurant is very good. Daily excursions or quad rentals make for easy way to see and understand the moia.

Partner

10/10

Exceptional

06 Nov 2018

HOWARD

Hangaroa Eco Village & Spa. Very much worth it.

Missed a connecting flight and the staff really helped me make the most of my shortened stay. I recommend taking a morning and an afternoon tour every day, though there are other tour operators on the island that I am sure also do a great job. The tours take you to a place where you hike, so where comfortable shoes. The pace of wandering around was never too much for even our oldest tour-mate.
At the hotel, a free sunset cocktail every night is always a bit of a surprise: It's creative outlet for the bar staff, I imagine. The dinner restaurant has a rather short menu, so you may want to plan some meals off campus. The lack of TV was a delight. The lack of a coffee maker, not so much, but many hotels in Chile don't have coffee makers. Just be aware. WiFi is not super fast, but enough to do a not-too-grainy skype with the children back home, which honestly was much better than I would have expected considering the distance to land! I would definitely stay here again. Good job to all.

6/10

Pleasant

24 Sep 2018

bill

Close to the airport

Check in time is 4pm and the room can be ready not before 3 pm. No suggest to choose this hotel if your flight arrives in the very morning (especially after you have a long flight).

8/10

Excellent

21 Sep 2018

Darryl

Top hotel in Easter Island

Great hotel with unbeatable location and service for Easter Island. Staff very friendly and accessible. May occasionally take a few tries to get service (eg extra towels) but this seems to be true across the whole island.

Partner

10/10

Exceptional

13 Sep 2018

yoshi

nice location and cute room. everything was clean and comfortable.

8/10

Excellent

12 Sep 2018

Verified traveler

Great Experience start to finish

Really enjoyed our stay here. The rooms are large and modern with a rustic traditional flare. We had sliding glass doors to get to the patio in front of the ocean! Rapa Nui is a fantastic place to visit and this really is the best hotel to stay in. They offer free airport pick up and drop off and we were greeted with a flowers and a smile. The staff is friendly, courteous and English speaking. The breakfast was great and while we were checking out a Humpback Whale jumped out of the water just in front of the hotel window.
Its close enough to walk into town and far enough out to enjoy the quiet.
I fully recommend the hotel.

Partner

10/10

Exceptional

31 Aug 2018

Verified traveler

The room was humid, but others are good. Breakfast was so nice.

10/10

Exceptional

09 Aug 2018

Verified traveler

Proximity to 'town', comfortable bathing facilities, good hearty breakfast, spa services

8/10

Excellent

23 Jun 2018

Verified traveler

Great room. Good location. Staff very helpful. Grounds overgrown, weeds everywhere, etc. Pricing for food, tours, rentals, etc very expensive!

10/10

Exceptional

27 Apr 2018

Albert

Overnight stay but great property.

Excellent service.

Partner

8/10

Excellent

24 Mar 2018

somchand

Hangaroa Easter Island

we had a fun stay at Hangaroa. Location is convenient we walked to the town. Our room was clean.

Partner

8/10

Excellent

30 Dec 2017

Verified traveler

Overall experience was good.Grounds could use some maintenance. Unfortunately they had a fuel shortage and closed one restaurant and served only buffet style in the large restaurant so we ate lunch and dinner elsewhere.

10/10

Exceptional

05 Dec 2017

mike

Great hotel. Must be the best on the island.

This hotel is easily accessible, the staff pleasant and helpful, the rooms spacious, clean and comfortable and the food is excellent. A great place to stay on this extraordinary island.

10/10

Exceptional

24 Jul 2017

Karoly

A wonderful hotel in a wonderful island

The hotel is situated on the coast, near to a most beautiful lake in a volcanic crater. The rooms are spacious, comfortable and clean. If you want to watch TV, the hotel is not for your choice, but I think you will not miss television programs during your stay in the island. Good restaurants, but they are not continously open during the day. Staff members are really kind and helpful. Excellent massage.

6/10

Pleasant

03 Jun 2017

Suzanne

No ocean view

This hotel is OK but there was no ocean view in our room, as advertised. We paid maximum fees for the all-inclusive Hanga Roa experience, so you can understand our deception. Check-in was a bit disorganized. The tours by Mahinatours were lead by a very knowledgeable professional, Nicolas, which made up for the overall experience.

8/10

Excellent

20 May 2017

Verified traveler

Great hotel and staff
Unfortunately there has been a protest with locals, google it
The west side of the hotel is all covered by protesters flags and signs, covering the view

10/10

Exceptional

19 Mar 2017

lecantodiver

Large facility

2 restaurants, bar, spa, huge place, across the road from ocean with no beach plus security fenching around properly. Extremely helpful staff but tours limited to their inventory. Food excellent with limited menu, remember it's +2,000 miles from Whole Food's! Tours are mixed languages, if you have limited Spanish you will spend a lot of time listening to it. Only \"bump\" shortly after getting to our room (36) the a/c quit. The staff brought an in room portable unit that exhausted hot air through a make shift sliding door inset. It rendered the slider and patio inaccessible. When we called the manager said the hotel was expecting a to be full tomorrow due to tours and there was nothing he could do. Wrong answer! I proceeded to the front desk prepared for a lively discussion. Once there the tour director Juan, listened, acknowledged that it was not a viable solution and within 30 minutes we were moved to another room #18, where the air was great. Unnecessary guests hassle, but rest went well.
We would recommend this hotel, but be prepared for expensive everything.
Happy travels.

10/10

Exceptional

17 Mar 2017

Verified traveler

Lovely comfortable hotel

Did not have our reservations but after a rocky start we had a great time and loved this hotel and its staff.

10/10

Exceptional

11 Mar 2017

Verified traveler

Great resort on Easter Island

An amazing resort close to the town, next to the sea. Good restaurant, bar, pool, gym, assistance with tours.
The staff, mostly in the restaurants and especially at breakfast is a mixed bag, some very friendly and professional people, but unfortunately also some impolite and lazy ones.

8/10

Excellent

02 Feb 2017

Lisa

By far one of the nicest hotels on the Island

The staff is very friendly and accommodating and the room is clean with a comfortable bed and nice shower and tub. I thought the bicycles were free and when I found out they were not the front desk gentleman offered that I borrow his personal bike....that's above and beyond! The excursion prices were reasonable and not more than the cheaper hotels offered.

6/10

Pleasant

28 Dec 2016

Teri

Expected better

Hotel appears nice with interesting style. Unfortunately a few things miss the target on this expensive priced hotel. Front Hotel Staff were very friendly and we appreciated their assistance as they secured rooms for us as our Expedia pre-paid reservations were no where to be found on arrival to island.
On site hotel restaurants provided numerous challenges with slow serving and/or unpleasant behavior towards us. Sebastian was top notch though!
Rooms are large, yet cement floors were dirty (gum stuck to floor) along with red dirt came off onto bare feet, and towel service was a challenge to receive, and spiders and their webs were throughout the room.
The hotel is challenged by the locals who are upset with hotel being built on ancient ruins (understandably so), but it seems the Corporate ownership should start placing more money into operations and upkeep and goodwill with the local people to promote a more positive customer service experience at their hotel.

10/10

Exceptional

22 Sep 2016

Verified traveler

Good tour guide information near front desk. Good food. Updated facilities

10/10

Exceptional

25 May 2016

Diane

Chile 2016

Comfortable and relaxing stay in a top rated hotel on an interesting island.

Partner

10/10

Exceptional

30 Apr 2016

Verified traveler

Very friendly and obliging. Great food and drinks at the restaurants and good spa service. Had the all inclusive package and the organised tour guides were also very good. Little separated for being classified in town, but is on the edge, so not far. Overall a very enjoyable stay.

10/10

Exceptional

24 Sep 2015

Verified traveler

There are pillbugs that can enter the room under the door :(. It's annoying.

8/10

Excellent

23 Aug 2015

Tgruk

Great location!

This hotel is great for the location and comfort of the bed. The staff in the lobby is a little difficult to deal with and come off annoyed at having to speak English but o stall it was a great stay.

8/10

Excellent

16 Jan 2015

Rachel

Lovely views over the ocean - stunning sunsets

Fantastic stay on Easter Island. Meals were excellent though I would have preferred the option to take a picnic at lunch times rather than return to the hotel between the morning and afternoon excursions.

10/10

Exceptional

22 Jun 2014

ELIZABETH

Excellent…touch of luxury

This was indeed one excellent, beautiful hotel…eco lodge Sheer heaven to relax in, after serious touring……design and building is exquisite ….beautifully appointed, situated on prime position of point with ocean views……….a little walk into town, but taxis and shuttles are available Management most generous in allowing extended use of room for ridiculously timed flight back to Tahiti…breakfast first class with restaurant for excellent dining….generous with room service…….expensive tariff but worth the beautiful experience

Family

10/10

Exceptional

14 Mar 2014

GVS

Premium Package

We stayed here for six nights and could not wanted more. We got the premium package (which is not clearly outlined on the hotels.com website). The premium package consisted of all meals (full buffet breakfast, three course lunch and dinner with alcohol) and three full days site seeing with Mahinatur. Obviously the number of days site seeing will depend on the number of days you stay but for us three days was perfect. The hotel is modern, has great rooms with wonderful views out to the Pacific Ocean. The food was very good, they had a rotating menu so we never had the same menu twice. The staff are great. Overall definitely one of the hotels to consider if you are going to Easter Island. And treat yourself.....get the premium package (I hope hotels.com makes it clearer on their booking for about all inclusions).

Partner

10/10

Exceptional

15 Dec 2012

Don & Michele

Best Location on the Island

The staff is new and must be trained to meet five star standards, however, they are extremely pleasant and very willing to learn. The physical location is the best on the island. The food was superb but not much of a selection which will improve with time. The tours they arranged were with absolutely outstanding guides. Any negative comments I may have are due to the fact the hotel is reopening and will have some growing pains. Overall it was an excellent experience. The new manager (Nicholas) was gracious, caring and will make the place a true five star experience in time.

10/10

Exceptional

20 Apr 2026

Giovanni

El hotel goza de una excelente ubicación, el gimnasio es completamente nuevo y la comida es sensacional. El personal es excelente, siempre amable y atento a las necesidades de los huéspedes. Cumple con los estándares de calidad de la cadena hotelera Nayara.

Partner

10/10

Exceptional

07 Jan 2026

Janaina

Excelente café da manhã!

Friends_and_family Family

10/10

Exceptional

02 Aug 2025

Laurent

Excellent endroit, le personnel est très aimable et très attentif, les chambres sont vraiment grandes, le petit-déjeuner comme le restaurant est de qualité, tout comme le spectacle de danse polynésienne qui a lieu tous les 2 jours. Je recommande également le spa avec mention spéciale à Natalia.
Nous avons dû évacuer en urgence un matin à 6h suite à une alerte tsunami, la gestion des clients par l’équipe de l’hôtel a été exemplaire à tous niveaux.
Certes c’est cher, mais le lieu est magnifique, et je me souviendrai de la gentillesse du personnel. Hautement recommandé !

Leisure