Name: YIT Puerta Bisagra
Address: Callejon Del Potro 5, Toledo, 45003, ES

10/10

Exceptional

04 Jul 2026

Gisela

We spent 2 days, the location was very convenient, the staff were pretty nice, we enjoy our time there.

Partner

10/10

Exceptional

12 Jun 2026

Nathalie

The location is suuuuper convenient because usually hotels in Toledo are very high up. First impression of the lobby is incredible, its absolutely stunning and quirky. Rooms have very nice windows and lots of art. Staff was super helpful. Will definitely be coming back in a year or two!

Friends

10/10

Exceptional

22 May 2026

Kathryn

We had a small, comfortable room with a good breakfast. Very clean and a friendly, bilingual, helpful staff.

Friends_and_family Friends

8/10

Excellent

16 Apr 2026

Marcie

Breakfast was excellent!

Family

8/10

Excellent

28 Mar 2026

Sherri

Great location! It may be listed as a hostel but it is really like a boutique hotel. The rooms are very simple but nice and you can’t beat the views.

Partner

10/10

Exceptional

17 Mar 2026

eliana

Hotel very close to the Historical zone and the beautiful river walk.

6/10

Pleasant

22 Feb 2026

jenny

Room was ok, staff was ok, amenities in the room was minimal. Stay was ok...not great not bad. Toledo was lovely😊

10/10

Exceptional

12 Feb 2026

JACOBO

Cómodo y muy bien ubicado 100% recomendable

Leisure Self

6/10

Pleasant

29 Jan 2026

Timothy

very basic, but very good price. a bit too much noise for us though.

Partner

10/10

Exceptional

24 Jan 2026

Mackenzie

Really great price for the location ! We were able to walk to everywhere we wanted to go in Toledo. Staff was amazing and very patient with our broken Spanish and most actually spoke English.

8/10

Excellent

25 Nov 2025

Flor de Lis

Staff was very kind, helpful and friendly. Location is excellent.

Leisure Partner

10/10

Exceptional

20 Nov 2025

SERGIO

muy bien atentos

Leisure Self

10/10

Exceptional

18 Nov 2025

Javier

Beutifull medieval kind of place! The staff was very friendly and the hotel was very cozy!!! Great location too!! would definetly stay again!!!!!

Partner

10/10

Exceptional

13 Nov 2025

Karen

Room was spotless, shower worked great, and we loved our balcony!

Partner

8/10

Excellent

26 Oct 2025

Mykhailo

First of all, two huge issues as for me: this hotel is located NOT where Google maps show it, which is a real problem for a tourist, in addition, there was no parking available at all, which again is a problem on these narrow medieval streets. One smaller problem was the lack of soundproofing - you could hear everything that's happening around your room. On the good side: they have at least one person who speaks a decent English which is rare is Spain. The historical building is just gorgeous and very well renovated. Again, not a bad hotel, but for the price I paid, I would have expected more comfort.

Partner

8/10

Excellent

08 Oct 2025

Alejandro

Close to everything in old town.

Leisure Family

10/10

Exceptional

06 Oct 2025

Guillermo

Location Location Location

Leisure Family

2/10

Poor

30 Sep 2025

Angel

Xtra small room with unsafe beds blocking room exiting. Osha will close this facility is swift. Ac stops working passed midnight…Unreal

10/10

Exceptional

25 Sep 2025

ALICIA CLAUDIA

Beautiful hotel, loved the lobby. Very clean.

Leisure Family

10/10

Exceptional

23 Sep 2025

Marilyn

Tv more big

Friends_and_family Family

10/10

Exceptional

20 Sep 2025

Carlos

Love everything about the hotel and great customer services

Leisure Self

10/10

Exceptional

19 Sep 2025

Abriana

Incredible staff. Very nice environment. The in room AC was a life saver. For sure one of the coolest places I’ve stayed while traveling.

Leisure Self

8/10

Excellent

14 Sep 2025

Jackie

Lovely hotel. Great location for walking around Toledo. Convenient car park nearby. Staff very knowledgeable and helpful. Room for 4 x people a little on the small side.

Leisure

10/10

Exceptional

27 Jun 2025

Katrina

Great location and easy to find. Check-in was easy and staff were very friendly and helpful.

10/10

Exceptional

29 May 2025

Jose

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Leisure Partner

10/10

Exceptional

21 May 2025

David

Don't use Google maps to arrive at this place!!!!!. Impossible to drive to the front door. Google maps to Puerta de Bisagra. There's a ramp practically to the front door right off the main street.

8/10

Excellent

20 May 2025

Mary

Sweet little place to stay. The front desk was manned and I received excellent restaurant advice. On the edge of things with an underutilized terrace which had great potential, but was never cleaned the 3 nights we stayed. The shower and bed were excellent.

2/10

Poor

12 May 2025

Andrew

Pictures shown on website / Expedia are not faithful to what you get. We ordered the triple room with a beautiful view and spacious accommodations. Instead we got a basement room that was TINY. After folding down the “triple bed” there was maybe 8 square feet of room for luggage and getting around. This was after we hauled our luggage across 500 meters of cobblestone (the website did mention this to be fair).

I showed the website photos to the front desk and said “what’s the difference between these photos” and got a sassy answer and an indifferent shrug. I privately wrote the property asking for a refund, three days ago. No response. At this point I need to warn future travelers not to fall for the bait and switch of this property. Buyer beware.

We will have to settle by calling our credit card company to get our money back.

Advice to the property - please just change your photos of the rooms so that customers can make an informed decision. It’s not that hard.

Leisure Family_with_children

10/10

Exceptional

17 Apr 2025

Marilyn

The front desk girls are great and the one in the cafeteria. Sending a big hug to them. I will ad a waistbasket in the room. The one in the bathroom is really small. If u buy snacks is no place to throw the bags

Leisure Partner

10/10

Exceptional

09 Apr 2025

Maria del Carmen

Great service

10/10

Exceptional

07 Mar 2025

Lilliam

Beautiful place.

8/10

Excellent

20 Feb 2025

Venessa

Cute and comfortable hotel. Convenient location for transportation to the train station. We had the attic room, which was very cute and right by the rooftop terrace, but the attic ceiling is too low for tall people.

Leisure Family

10/10

Exceptional

22 Oct 2024

Walter

Good

Leisure Family

6/10

Pleasant

19 Oct 2024

Oscar

Bathroom was too small and shower inconvenient and Leakey
Bed was hard and room too small

Leisure Family

10/10

Exceptional

19 Oct 2024

Carol

Don't miss staying at this charming hotel in Toled

We absolutely loved our stay at this charming hotel so conveniently located at the gates of The Old City. The reception was quick and friendly, room spotless, breakfast for 9 Euros a piece well worth the money as it was abundant and delicious.

Partner

8/10

Excellent

12 Aug 2024

James

Based just within the town wall. Lovely area on your doorstep. Within easy reach of Jewish quarter and main square. Staff were very friendly and welcoming. Only problem was a snapped bed leg that happened after the receptionist had left for the night, so had to sleep on a mattress on the floor for the night. Receptionist on checkout was very apologetic and helped to fill in the form. Just waiting to hear back from them. Other than that, which I am guessing is not a regular occurrence, a basic double room with much needed air conditioning in toledo during the summer. That is all we needed and would recommend it to others in the future.

4/10

Poor

10 Jul 2024

Maria teresa

The air conditioner was bad. The night was horrible.

10/10

Exceptional

23 May 2024

Robert J

The entire staff are excellent!

Leisure

8/10

Excellent

21 May 2024

Clare

Great base for exploring Toledo

The YIT Puerta Bisagra has a great location just inside the city walls. Our room was simple and compact but very clean, the bed was comfortable. The breakfast was excellent quality and very good value at 9 Euros.

Partner

10/10

Exceptional

02 May 2024

Sergio

Good hotel for short trips

2/10

Poor

28 Apr 2024

Harry

The room was the size of a closet, could hardly open a suitcase. Not as represented on the hotel.com site. The air conditioning was not in service, the room smelled of cigarettes and a live roach, parking was a hike to a public parking with no security in site. Just some drunk guys asking for money as we walked out.
Bottom line, this is an overpriced terrible property

Partner

6/10

Pleasant

27 Apr 2024

Heather

Likes - location, close to the center of old town and bus service. Staff was very friendly.
Dislikes - room and shower were extremely small, barely room to move. We have stayed in eight cities in Spain this year and this room was the smallest by far. AC only blew extremely hot air (set by hotel). Very noisy.

8/10

Excellent

24 Apr 2024

Kayla

Perfect little spot

Staff went above and beyond to accommodate me. Would 100% return, especially for the price and location. Only downside was rooms do not have curtains that keep the light out, so my blindfold came in handy. Traffic/outside noise did not wake me up until 7am and it was pretty quiet outside throughout the evening/night

Self

8/10

Excellent

28 Mar 2024

Yadira Rios

Great service from the staff!

Leisure

8/10

Excellent

26 Mar 2024

Martin

Good option in Toledo. Very nice staff and great location. You can either walk into town or have close access to one of the escalators.

Leisure Family

10/10

Exceptional

08 Jan 2024

Armando

Excelente

Self

8/10

Excellent

29 Oct 2023

Laurence

Proximity to bus station, 10 min walk

Leisure Self

2/10

Poor

24 Oct 2023

Rita

The bathroom had a terrible stink, the mattress and pillows were extremely hard and uncomfortable. Staff was friendly and breakfast was good.

Friends_and_family Family

8/10

Excellent

23 Oct 2023

Sean

Property was in a good location. There were lots of amenities close by. Room was small, but we were not expecting a big room.

8/10

Excellent

10 Oct 2023

Steven

Lovely little hotel.

Leisure Partner

2/10

Poor

15 Sep 2023

JOSE

I arrived at the place, not very easy, they didn't have the room for me, they sent me to another hotel and were very rude.

Leisure Family

8/10

Excellent

27 Jul 2023

Richard

Friendly, characterful and good value. Quirky, tasteful, spacious en-suite bedroom. In need of a little freshening up but good at the price. And the AC was fully functional and much appreciated.

Leisure

10/10

Exceptional

25 Jul 2023

Lino

great location and near transportation and a lovely view out of the balcony window

Business_and_leisure Self

10/10

Exceptional

03 Jul 2023

David

Comfortable bed, clean room, great a/c

Leisure Friends

8/10

Excellent

15 Jun 2023

Eduardo

Small room, but very nice hotel, close to main attractions.

Leisure Family

8/10

Excellent

29 May 2023

Mario

Good place for a short stay in Toledo.

Partner

4/10

Poor

04 Apr 2023

Alejandra

La recepcionista fue muy querida y amable, sin embargo la habitación estéticamente se veía fea, las cobijas tienen aspecto viejo, la tapa del inodoro o batter estaba desprendida.

Leisure Family

8/10

Excellent

30 Mar 2023

Dawn

Good service economical and clean

Room a little disappointing bathroom quite small
Balcony pleasant but only one seat
Room too close to lift immediately next to lift

Partner

10/10

Exceptional

16 Nov 2022

elizabeth

What a BEAUTIFUL little hotel!!! Wow. Quite a find! They have a glass floor looking down into the dining room, very helpful staff, and a buffet breakfast for only 8 euro. I would highly recommend this hotel. :-)

Leisure Partner

10/10

Exceptional

14 Nov 2022

Ann Marie

Excelelent location,

Self

8/10

Excellent

09 Jul 2022

HELCIO

Excellent choice!

Hostel very well located, simple but very cozy facilities, friendly staff. Clean apartment, overlooking the city and comfortable. Excellent breakfast, very well attended by the employee, very varied buffet. I will definitely come back and recommend this hotel to others.

Friends_and_family Family

10/10

Exceptional

11 Jun 2022

lester

Easy yes

Clean / quiet / good bed .

Partner

8/10

Excellent

08 May 2022

Dawn

Excellent two night stay

Stayed 2 nights first night a little expensive though was a bank holiday second night
Reception staff very welcoming and friendly good they were bilingual

Just inside old town walls 5 minutes walk up into town square though walk up hill to centre a little strenuous if not a moderate to strong walker I think

Partner

8/10

Excellent

21 Jun 2021

Bhavna

Located in the centre. Friendly and helpful staffs. Nice for a 2 star. The nearest parking is about 7 mins walking distance.

Friends_and_family Friends

10/10

Exceptional

13 Oct 2019

Paul

Boutique hotel, very good value. Would stay agai

Great place to stay. Boutique hotel with everything needed. Clean room. Nice bathroom. Safe location. Excellent recommendations from the desk staff. Hilly city, but good location with a 10 minute walk to major sites. We would stay there again.

Partner

8/10

Excellent

30 Sep 2019

san

We didn't have good luck with the other guests because some were loud. we were also at the entrance to the restaurant and that in the morning was noisy. the location is great and you can take the bus in the corner for the train station. in the same place are a small restaurant and then owner old lady is a lovely person.

Leisure Partner

2/10

Poor

07 Aug 2019

Verified traveler

This is the worse experience I have ever had with a hotel. Although it is placed in the center. There isn't any parking but I won't even get into the fact that I had to cancel and they still haven't refunded me because they didn't have the room I booked and they placed us in a shittier room in the way back. I will write a review to my audience on my blog about his experience.

Leisure Partner

8/10

Excellent

20 May 2019

Jane

Beautiful Toledo

Hostel well located about 5 mins uphill from main square. Rooms very small, asked change as 1st room had no air con functioning.Thankfully was able to change. Noisy from early morning with cleaners and other guests chatting in corridor outside of rooms. Continental breakfast was OK. So glad we stayed over rather than a day trip, nice to see Toledo after dark when it was much quieter after day trippers had left.

Partner

10/10

Exceptional

17 Nov 2018

Gloria

Everything you need

Everything just fine. Convenient to transportation and sights, very clean, lovely staff!

10/10

Exceptional

16 Oct 2018

Verified traveler

Cozy and very friendly and helpful staff. Location is a bit far from all the action and main attractions though.

4/10

Poor

15 Sep 2018

Nicholas

Location good hotel needs a shake up

Touristing not easily found not easy to find the parking. Beds uncomfortable and cleaning left a lot to be desired

Friends

4/10

Poor

04 Aug 2018

vishal

bad b.fast . everything that was served including coffee was stale . reception could not even call a taxi because their phone was not working!

8/10

Excellent

04 May 2018

Verified traveler

Close to historic area and good prices on restaurants nearby. Also very close to train station.

10/10

Exceptional

04 May 2018

Maria Dolores

I recommend this hotel

Excellent location, service and fantastic staff.

Family

10/10

Exceptional

25 Feb 2018

Robertine

Cute,clean, comfortable and friendly

Staff is really friendly. Room is simple but very clean and comfortable. There are several beautiful monuments right around hotel as well as bus stop. Walk to center square in old town is a 15 minute walk up the hill or a few minutes by bus. One of the best, smaller hotels i stayed in during this trip around Spain.

6/10

Pleasant

18 Nov 2017

Mike

Very Small Room but Good Location

When you arrive by taxi, the Hostal is located below the road level. So, you have to lug your suitcases down a flight of concrete steps to get there. On the plus side, the location is convenient to walk up hill to the main square. However, the room was very small and had two single beds that were very hard, and had tootsie roll(bolster) pillows. The bathtub/shower enclosure was extremely slippery. Also, the room airconditioner is controlled by the front desk. In summary, the place was OK because of the location and cheap price. So, I guess you get what you pay for.

10/10

Exceptional

19 Oct 2017

Robert

Great clean well located hotel in a Beautiful City

Excellent place to stay with a wonderful location to walk to and in the old town. From the train station a 15-20 min walk or 5 min 1.4 Euro bus ride for 5 min which picks up at station and drops off 2 minutes from hotel. The hotel has 24 hr front desk and is exceptionally clean with an elevator and A/C. There are 6 steps down to hotel from main sidewalk at Bisagra Gate where bus drops off. Room nice size with twin comfortable firm beds. Shower Gel and small hard soap amenities. The Cafeteria was wonderfully appointed with what appeared to be a reasonable selection of a typical Spanish buffet breakfast. Breads, cold meats, fruits, microwave and hot water kettle. Location couldn't be better with what would be a 15-20 minute walk to central plaza old town, which is very walkable. Slow walk due to easy uphill walk with many views to cause you to take many photos. Good selection of typical Spanish foods in the old town. Bus 71 at gate will take you up to overlooking points for photos of Toledo. Cathedral is a must see with accompanying free audio. This is beautiful 2-3 night stay or an easy 20 minute train ride from Madrid for an overnight stay and late train back to Madrid. Staff is friendly and cooperative with any problems or directions.

Partner

6/10

Pleasant

17 Oct 2017

Rachael

Nice hotel but our room was in the basement

The hotel itself was nice, especially the foyer - really spacious and decorated nicely. However our room didn't really match this. The room was in the basement so it felt really stuffy and dark. There was one window in the bathroom and room but it faced an interior patio (like a riad) so not much light and air was let in. Our room had a 'painted' window opposite our bed which we thought was hunerous. I might stay again if the room wasn't in the basement.

Partner

8/10

Excellent

23 Jul 2017

Robert

Great hotel and location

The staff was very friendly and helpful. The room was good, but it was frustrating that we couldn't control the air conditioning. The air conditioning was a central unit for the whole hotel. It got very cold at night.

Partner

10/10

Exceptional

26 Jun 2017

Verified traveler

Easy to find but a climb to the old city

A really nice hotel, staffed by lovely people and great value for money

10/10

Exceptional

03 Jun 2017

Melicous76

Beautiful building, near so many historial places.

For a hostal, this was one of my favourite stays throughout Europe. Sure it didn’t have a bar fridge but the room was well sized and had great views, a short walk to the parks and two of the historical city gates.
Staff were fabulous and rhe breakfast buffet was a great variety of fruits, cereal, breads, meats, quiche, etc.

6/10

Pleasant

04 May 2017

Verified traveler

Close to the center of Toledo

The hotel is a real charm right beside the entrance of the city, attractive interior with an impressive transparent floor, yet is real noisy you could hear people talking and pushing their luggage. Breakfast was good.

10/10

Exceptional

01 Apr 2017

Debbie

Great location, room amd staff are wonderful.

Family

10/10

Exceptional

15 Feb 2017

Verified traveler

Excellent stay

Have been travelling all over Europe for the last month and this is the best hotel I have stayed in. Everything was perfect. The staff (particularly the lady who checked us in) The room was lovely. The hotel is beautiful. Breakfast is great as well.

8/10

Excellent

25 Nov 2016

Cris

Convenient

Nothing worth mentioning. Only that hotel is a Good deal for the price. There is not much to do in Toledo.

10/10

Exceptional

30 Oct 2016

scott

Good location near the old town

Great location for access to the old town of Toledo. The old town is quite hilly, but full of interesting streets and alleyways. There are far too many shops selling the usual touristy gim-cracks. The breakfast was one of the better in the trip. The beds were hard. The entrance was down ten to thirteen stairs before you got to the door. The staff was helpful. The room was a little small.

Partner

6/10

Pleasant

19 Oct 2016

Verified traveler

Easy walk to restaurants and historic sites.

Good experience. We stayed there based on price and location. The room was fine. The hotel was fine. Not great, but good. It was exactly what we expected it to be.

Family

10/10

Exceptional

01 May 2016

Hon Siong

Good choice for tourist.

Location was around the major attractions. Hotel deco is nice and value for money.

Partner

6/10

Pleasant

10 Oct 2014

Verified traveler

Toledo

Perfectly nice hotel in a good location. Rom very small indeed, but we knew that before we went. Clean and tidy.

10/10

Exceptional

05 Oct 2014

Verified traveler

Magical Toledo!

Great location, quiet

Partner

4/10

Poor

24 Jun 2014

1st time in

Difficult to find , no parking

Roof patio needs clening and repairs , looks v uninviting ..,, v helpfull staff re info about Toledo attractions etc.

10/10

Exceptional

28 Mar 2014

Norm

Convenient location, comfortable rooms.

A charming, albeit small place. Rooms were small, or at least cozy, but nice. Staff was charming, but spoke no English. Use your phrase book and they'll work with you. Easy access to old town, 5 minute walk to the bus stop, 10 minute taxi ride to the Train station. A nice Spanish style (cold cuts) breakfast, no tea, lots of coffee and such. They recommended several nearby Tapas bars and dining place within a short walk, all of which we're delightful, and one or two of which are in guide books as we'll. We'd gladly stay again!

6/10

Pleasant

15 Oct 2013

Angelica

Nice little hotel

Nice little hotel conveniently located inside the historic centre of Toledo (hard to find the address). Friendly staff. Nice, simple instalations but sadly I think I got the worst room.Really not happy with the room. Ask for a room in the first or second floor I oversaw them when they were cleaning and they looked much better than mine.

Family

8/10

Excellent

01 Jul 2012

Connie

Great hotel for a couple

If you are looking for a clean, basic hostel with character, this is the place. Free Wifi in rooms, helpful staff. Right at the gate of the walled city, about an 8 minute walk up a hill into the city. I would definitely return.

10/10

Exceptional

28 Jul 2011

Verified traveler

Friendly Toledo

The staff at Puerta Bisagra were very helpful and friendly. Good buffet breakfast at a very reasonable price. The hotel has been renovated in such a way that it blends in with the historical architecture
of the city.
Very good value for money, and a very pleasant experience.

10/10

Exceptional

26 May 2011

Gabriella

I highly recommend this hotel

This hotel was so beautiful. The walls throughout the hotel were hand painted and the floor of the lobby was glass tile. The receptionists were very polite and helpful. Breakfast was offered at the hotel for only 4 euro, which was a nice deal. I will definitely stay there again if I ever return to Toledo, Spain!

10/10

Exceptional

20 Jul 2010

Jonathan

Very friendly and convenient

I stayed here for three weeks and would definitely stay here again when visiting Toledo. The hotel staff was very personal and anxious to be helpful. The interior was thoughtfully decorated and clean. The location at one of the old city gates, while not in the center of Toledo, was convenient to the bus and train stations and was only a 10-minute walk (uphill) to the main square. Wi-fi access worked well. The walls and doors were a little thin, so there was a fair amount of noise on weekends especially, when the hotel filled with tourists. Overall, however, this was an excellent value. I highly recommend this hotel.

8/10

Excellent

04 Aug 2026

Giovanni E

Muito boa a localização pra quem não tem mala, pois não existe onde estacionar perto.

10/10

Exceptional

31 Jul 2026

Monica

Ótima localização! Atendentes gentis e sempre solícita para tirar dúvidas. A única coisa que senti falta foi de um frigobar!
Ar condicionado funcionando bem e chuveiro ótimo! Voltaria com certeza e indico!

10/10

Exceptional

07 Jul 2026

Raúl

Excelente ubicación, hotel muy bonito y cuidado y el personal muy atento.

Friends_and_family Family