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HMB Guadalajara Centro

Guadalajara & Vicinity · Mexico

Av. Niños Héroes 125 Col CentroView location

7.0/10Very good1,002 Reviews
Cleanliness7.0/107.0
Service7.6/107.6
Comfort6.8/106.8
Condition6.2/106.2
Neighborhood7.6/107.6
Amenities7.0/107.0
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About HMB Guadalajara Centro

Situated within easy reach of the historic centre of Guadalajara, the Misión Guadalajara Carlton offers guests a comfortable place to stay in this delightful city. HMB Guadalajara Centro Carlton offers spacious rooms with modern amenities. Guests can also enjoy the outdoor swimming pool and hotel gardens.

The hotel’s La Pergola Restaurant is open daily and offers a variety of Mexican and International cuisine. The lobby bar is the perfect venue for a relaxing drink whilst enjoying some live jazz.

The hotel is just 10 minutes away from the Industrial Park and the shopping center, Plaza del Sol. The Miguel Hidalgo International Airport is approximately 20 minutes from the hotel.

Read more about this hotelShow less

With a stay at HMB Guadalajara Centro in Guadalajara (Downtown Guadalajara), you'll be within a 5-minute drive of Avienda Chapultepec and Guadalajara Cathedral. This hotel is 3.2 mi (5.1 km) from Expo Guadalajara and 3.4 mi (5.4 km) from Jalisco Stadium.

Make yourself at home in one of the 207 air-conditioned rooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.

Conveniences include complimentary bottled water and irons/ironing boards, as well as phones with free local calls. Featured amenities include a business center, express check-in, and express check-out. Event facilities at this hotel consist of conference space and a meeting room. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Entertainment
Non-smoking
Business facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No cribs (infant beds) available Professional property host/manager Pets allowed Pet max weight (per pet) in kg is 15 Pet max weight (per pet) in lb is 33 Service animals not allowed Only dogs are allowed Maximum number of pets per room 1 Pets cannot be left unattended

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available

Important information

  • You need to know
    • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately MXN 350 for adults and MXN 190 for children
    • Pet fee: MXN 600 per pet, per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Teatro Diana 0.2 km / 0.1 mi
Parque Agua Azul 0.3 km / 0.2 mi
Centro Cultural 0.8 km / 0.5 mi
Plaza de Armas 1.5 km / 0.9 mi
Palacio de Gobierno 1.6 km / 1 mi
Parque Revolucion 1.6 km / 1 mi
Plaza de la Liberacion 1.6 km / 1 mi
Guadalajara Plaza 1.6 km / 1 mi
Guadalajara Cathedral 1.7 km / 1 mi
Guadalajara Wax Museum 1.7 km / 1 mi
Templo de San Agustin 1.7 km / 1.1 mi
Corona Market 1.7 km / 1.1 mi
Degollado Theater 1.7 km / 1.1 mi
Rotonda de los Jaliscienses Ilustres 1.8 km / 1.1 mi
Templo Expiatorio del Santisimo Sacramento 1.8 km / 1.1 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of most recent renovation: 2006
  • Total number of rooms: 198
  • Number of floors (main building): 25
  • Single rooms: 95
  • Double rooms: 95
  • Junior suites: 8
  • hotel
  • American Express
  • JCB
  • MasterCard
  • Visa
  • City centre
Show 50 more facilities & services
  • Wheelchair-accessible
  • Car parkExtra charge
  • Key Collection
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Mobile phone coverage
  • Wi-fiExtra charge
  • Car hireExtra charge
  • Valet parkingExtra charge
  • Room service
  • Laundry service
  • Medical service
  • Babysitting serviceExtra charge
  • Bellboy service
  • Hotel safe
  • Currency exchange facilities
  • Cloakroom
  • Lift access
  • Shop
  • Garden
  • Terrace
  • Concierge
  • Luggage room
  • Clothes dryer
  • Café
  • Bar
  • Restaurant
  • Non-smoking area
  • Smoking area
  • Air conditioning in Restaurant
  • Conference room
  • Meeting room
  • Business centre
  • Outdoor freshwater pool: 1
  • Sun loungers
  • Parasols
  • MassageExtra charge
  • Spa treatmentsExtra charge
  • Hairdressing salon
  • Beauty salonExtra charge
  • Spa centreExtra charge
  • Breakfast
  • Breakfast buffet
  • Continental breakfast
  • À la carte lunch
  • Set menu lunch
  • À la carte dinner
  • Set menu dinner
  • Non-smoking establishment
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

B2

Breakfast For Two Guests

This meal plan may be available depending on the selected room/rate.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE CITY VIEWDOUBLE • CITY VIEWDBL.CV

    Photos are not available for this room type.

    HMB Guadalajara Centro

    DOUBLE CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    HMB Guadalajara Centro

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    HMB Guadalajara Centro

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin KING SIZE BEDDouble or Twin • KING SIZE BEDDBT.KG

    Photos are not available for this room type.

    HMB Guadalajara Centro

    Double or Twin KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    HMB Guadalajara Centro

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room ONE BEDRoom • ONE BED • 1 Bedroom • 5 m²ROO.1B-1
    Room ONE BEDPhoto unavailable1 photo

    HMB Guadalajara Centro

    Room ONE BED

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Single bed 80-130 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.1B-1

    Room amenities

    • Bathroom
    • Shower
    • Direct dial telephone
    • TV
    • Individually adjustable air conditioning

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST

    Photos are not available for this room type.

    HMB Guadalajara Centro

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE ONE BEDROOMSUITE • ONE BEDROOM • 1 Bedroom • 5 m²SUI.B1
    SUITE ONE BEDROOMPhoto unavailable1 photo

    HMB Guadalajara Centro

    SUITE ONE BEDROOM

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1

    Room amenities

    • Individually adjustable air conditioning
    • TV
    • Direct dial telephone
    • Shower
    • Bathroom

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    HMB Guadalajara Centro

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    HMB Guadalajara Centro

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin WITH DOUBLE BEDDouble or Twin • WITH DOUBLE BEDDBT.DB

    Photos are not available for this room type.

    HMB Guadalajara Centro

    Double or Twin WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDS • 5 m²DBL.2D
    DOUBLE TWO DOUBLE BEDSPhoto unavailable6 photos

    HMB Guadalajara Centro

    DOUBLE TWO DOUBLE BEDS

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D

    Room amenities

    • Bathroom
    • Shower
    • Individually adjustable air conditioning
    • Direct dial telephone
    • TV

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDSRoom • TWO BEDSROO.2B

    Photos are not available for this room type.

    HMB Guadalajara Centro

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin CITY VIEWDouble or Twin • CITY VIEWDBT.CV-4

    Photos are not available for this room type.

    HMB Guadalajara Centro

    Double or Twin CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.CV-4

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    HMB Guadalajara Centro

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST

    Photos are not available for this room type.

    HMB Guadalajara Centro

    Double or Twin STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE ONE BEDSUITE • ONE BED • 1 Bedroom • 5 m²SUI.1B-1
    SUITE ONE BEDPhoto unavailable1 photo

    HMB Guadalajara Centro

    SUITE ONE BED

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.1B-1

    Room amenities

    • Individually adjustable air conditioning
    • TV
    • Direct dial telephone
    • Shower
    • Bathroom

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE WITH DOUBLE BEDQUADRUPLE • WITH DOUBLE BEDQUA.DB

    Photos are not available for this room type.

    HMB Guadalajara Centro

    QUADRUPLE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    HMB Guadalajara Centro

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDSRoom • TWO BEDSROO.2B-2

    Photos are not available for this room type.

    HMB Guadalajara Centro

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDROOMSRoom • TWO BEDROOMS • 1 Bedroom • 5 m²ROO.B2
    Room TWO BEDROOMSPhoto unavailable1 photo

    HMB Guadalajara Centro

    Room TWO BEDROOMS

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.B2

    Room amenities

    • TV
    • Individually adjustable air conditioning
    • Shower
    • Direct dial telephone
    • Bathroom

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE TWO BEDSSINGLE • TWO BEDSSGL.2B

    Photos are not available for this room type.

    HMB Guadalajara Centro

    SINGLE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room CITY VIEWRoom • CITY VIEWROO.CV

    Photos are not available for this room type.

    HMB Guadalajara Centro

    Room CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room ONE BEDRoom • ONE BEDROO.1B

    Photos are not available for this room type.

    HMB Guadalajara Centro

    Room ONE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.1B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDSRoom • TWO BEDS • 1 Bedroom • 5 m²ROO.2B-1
    Room TWO BEDSPhoto unavailable1 photo

    HMB Guadalajara Centro

    Room TWO BEDS

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B-1

    Room amenities

    • TV
    • Bathroom
    • Shower
    • Direct dial telephone
    • Individually adjustable air conditioning

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about HMB Guadalajara Centro

7.0
Very good
1,002 Reviews
Cleanliness
7.0 /10
Service
7.6 /10
Comfort
6.8 /10
Condition
6.2 /10
Neighborhood
7.6 /10
Amenities
7.0 /10
100 reviews shown
10/10
Exceptional
17 Jul 2026
Marco Antonio Mendoza
I had a restful night in friendly peacefull environment
8/10
Excellent
02 Jul 2026
marcos
Its a hotel just to spend the night at it.
Family_with_children
6/10
Pleasant
28 Jun 2026
Carlos Humberto Galindo
Tipo antiguo, no tienen TV en las habitaciones poca agua en habitaciones
Family
10/10
Exceptional
28 Jun 2026
Mario
Gran alojamiento muy centrico y cómodo
Friends
4/10
Poor
25 Jun 2026
Cesar
This was a very disappointing stay, Hotel was in a very poor maintain condition. The pool was dirty, the rooms were in a deplorable condition, walls dirty, doors/bathroom/floors showing big signs of replacement need. The photos do not do justice.
Family
4/10
Poor
21 Jun 2026
Leopoldo
When reserved 2 rooms for 6 people and when we arrived, the receptionist told us that they only had one available and only 5 people could stay in one room. I told her we had 6 people and that's why we reserved 2 rooms. She said that's a problem they've had with Expedia in the past. As we were scrambling, trying to figure out what to do with our 6th person, the receptionist said they were able to find another room for us so we were set.

The property looks really nice downstairs, but once we got to our rooms, we noticed the hallway carpet was extremely dirty and the facilities were not maintained. In the room, the wall had a big hole around the edge, the bathroom looked old and dirty, the toilet didn't flush (my husband was able to fix it), and there was a leak on the ceiling from the AC unit so we had to put a trash can because the floor had gotten pretty wet. When my husband told them about it, it was fixed that day.

On our last night there, I noticed money from my makeup bag was missing. I'm not sure if the housekeeper took it, or the people who came to fix the leak.

My experience there was very poor. I would never stay there again.
Family
4/10
Poor
18 May 2026
Israel
Old building
Family
8/10
Excellent
26 Feb 2026
Lisa
clean, large room, comfortable beds, great breakfast, however we could not get more than Luke warm water from the shower, and no hand towels
Partner
6/10
Pleasant
07 Feb 2026
esmeralda
Rooms are a bit run down
They definitely need some TLC
Staff is courteous
Their breakfast bar has really good variety
Self
10/10
Exceptional
01 Feb 2026
Alejandro
Jgg
10/10
Exceptional
30 Jan 2026
Randy William Ward
Staff was friendly and extremely helpful. Breakfast was very good, better than expected
6/10
Pleasant
30 Nov 2025
Daniel
Olor a húmedo, muy ruidoso
Business
6/10
Pleasant
28 Nov 2025
Carlos
acceso facil a bares y conveniencias
10/10
Exceptional
27 Nov 2025
Olivia
Clean room and courteous staff! Breakfast was delicious.
Leisure Partner
8/10
Excellent
21 Nov 2025
Jorge
Great location and friendly staff and clean room gracias
Leisure Family
4/10
Poor
14 Nov 2025
Antonio
Amenities were not working, hotel is pretty old and not good cleaning standards
4/10
Poor
20 Oct 2025
Armando
the hotel is very old without maintenance, personal limited.
Leisure Friends
4/10
Poor
10 Oct 2025
Jeffrey
Rooms were big but not modern. You can't control the AC, the water doesn't get hot, and everything is just aging badly. Breakfast is not worth it as food was all overcooked.
Partner
10/10
Exceptional
27 Sep 2025
WILLIAM
Awesome
Definitely il re book it in the future
Self
2/10
Poor
21 Sep 2025
TAIYO
The room I was guided to at the beginning was not cleaned, and there were a lot of cockroach carcasses lying on the floor.
I waited for an hour before I was shown to the next room. I don't want to stay at this hotel again
Leisure Self
10/10
Exceptional
15 Sep 2025
Thaiz
super nice staff
clean rooms
nice restrooms
good breakfast and restaurant
Leisure Family
10/10
Exceptional
19 Aug 2025
Jay
Bgrest
2/10
Poor
16 Aug 2025
Amy
My room was dirty, service was awful. I ending up NOT staying and got a room somewhere else!
Leisure Family
6/10
Pleasant
04 Aug 2025
Fernando
They first gave me a occupied room which was awful since I woke up the person in the room,keep in mind we arrived at 2am don't want to know how the person felt too.Then the room the second room they gave me was dirty hair in the bathtub,No TV remote. The receptionist was ok at first but then gave us an attitude after we return to inform about the occupied room like it was our fault really bad experience!! All we wanted was to rest due to the long trip.
Leisure Family_with_children
2/10
Poor
02 Aug 2025
jose juan villaseñor
Very dirty and old, the air conditioning was not working properly
10/10
Exceptional
31 Jul 2025
Ana Luisa
Walking distance to the event I whent to
10/10
Exceptional
17 Jul 2025
Alejandro
Great
6/10
Pleasant
16 Jun 2025
Daniele
The hotel is in great need of being upgraded and modernized.
Leisure
10/10
Exceptional
05 Jun 2025
Alejandro
Esta bien para un descanso, buen aislamiento acústico asi qué no melesta el ruido de otro as habitaciones o del pasillo, se podría mejorar la limpieza.
4/10
Poor
03 Jun 2025
Priscilla
My experience with the hotel, it told them 3 days to come to the room to fix the TV that was nothing working, I told them everyday and it was the same thing and it was finely fix the last 2 days. Then when he check in the first night, there was quick a bit of water on the floor of the restroom
Friends_and_family Family
10/10
Exceptional
29 May 2025
Alejandro
Good stay
8/10
Excellent
19 May 2025
Diego
La estancia fue agradable y me gustó que hubiera opción de buffet. Sin embargo, considero que le falta mantenimiento al hotel porque las habitaciones lucen un poco desgastadas
Leisure Partner
10/10
Exceptional
19 Mar 2025
Gary
Great stay on all counts. Will stay there again
Friends_and_family Friends
10/10
Exceptional
18 Feb 2025
Charles
Great employees
Leisure Self
4/10
Poor
12 Jan 2025
Emilia
Property was clean, but showers don't work there was no hot water and toilets was not working properly
Leisure Family
8/10
Excellent
28 Nov 2024
Grace
Location was perfect for my purposes staff was attentive.
Leisure Self
4/10
Poor
16 Nov 2024
Joyce
I could see that this is an extremely too old hotel, that now is not safe to stay. Soy conosedora de hoteleria a nivel mundial pero mis experiencias solo las plasmo en mis expeiencias en la hoteleria Jalicience como tal reconosco que este hotel fue muy util, precioso y elegante hace 40 años para tras. Y que hoy en dia este lugar no es saludable, ni seguro ya que necesita estremadamente demasiado mantenimiendo!!! Porfavor por bien de los clientes alguien deve de tomar en cuenta mi opinion. Entiende que esto sera muy costoso pero pueden enpesar de piso en piso como el hotel Plaza Diana, hotel Fiesta Americana, hotel Presidente Intercontinental, etc. etc.
Leisure Family
6/10
Pleasant
13 Oct 2024
Ethel
Pictures on website are nothing like the rooms. The rooms are old and worn down. Restrooms look dirty because they are old.
Leisure Family
6/10
Pleasant
24 Sep 2024
OCTAVIO
The shower flow water out the bath, one lite out
4/10
Poor
19 May 2024
David
Not far from center but if it's a hot day go somewhere else. a/c didn't work in both rooms i got and I was promised maintenance was going to check yet no one arrives. 98 degrees was not fun
Leisure Family
2/10
Poor
15 May 2024
Guillermo
Very old hotel that is poorly maintained. Unsafe and busy neighborhood near downtown. Better properties nearby to choose from
Leisure Family
10/10
Exceptional
04 Apr 2024
Hugo
Close to the us embassy and absolutely perfect for appointment visits!!
Leisure
4/10
Poor
26 Mar 2024
Xenia
Para el hotel tenías que esperar 30min . Y la primera noche que nos quedamos no Abia agua caliente
Leisure
4/10
Poor
25 Mar 2024
Ernesto
My room was on the eighth floor, and there was only one functioning elevator.
10/10
Exceptional
02 Mar 2024
Dafny
nice
Business_and_leisure Family
2/10
Poor
01 Mar 2024
Ester
This hotel had no water and when water came it was all dirty and black, so disguisting. Our room had no AC as it was not working. Two days with no AC in a hot room was not fun. Elevators are to slow for a 20th floor hotel plus only one elevator wS working.
I would nlt recomend this hotel, terrible stay 😒😒 this hotel should not be in bussiness. I would like my money refunded.
Leisure Family
8/10
Excellent
02 Feb 2024
Patricia
Good shower
No refrigerator or ice and no safe box.
Staff was nice but had a hard time finding my reservation.
8/10
Excellent
21 Oct 2023
Antonio
You pay what you get.. I felt safe.. OK place to stay
4/10
Poor
02 Sep 2023
Luis
El hotel muestra abandono en el mantenimiento, muy descuidado y mal servicio, no lo recomiendo para nada, la zona muy fea.
6/10
Pleasant
14 Aug 2023
Jesus
The staff is great! Just keep in mind if you stay in a weekend there’s a night club right next to it expect to be quiet until 3 am.
Leisure Family
6/10
Pleasant
25 Jul 2023
Luis
Piscina en malas condiciones, no nos dio confianza para usarla (agua de color verdoso)
Leisure Family
4/10
Poor
13 Jun 2023
Dolores
During our stay, there was a sports event going on and the hotel was crowded. Only 1 elevator out of 3 was working. It took 15 or more minutes to get on elevator. There was always a long line to get on elevator. Also, we could not enjoy the pool area. The grass was not maintained. The pool water was green/brown. Our room was falling apart. Toilet was not working. Table was wobbly. All furniture had something wrong with it. Either missing a handle or broken. Sink and shower fixtures were loose. Halls look run down. No ice machine. The only good thing was the customer service. The front ladies were very nice and allowed us to check in at no extra charge. Hotel looks nothing like the pictures!
Leisure Family_with_children
8/10
Excellent
24 Nov 2022
Susana
I liked the hotel. They were having problems with the elevator. As myself used the stairs and was good for exercise.
Friends_and_family Friends
2/10
Poor
22 Nov 2022
Verified traveler

Never staying here again. Horrible experience!

This was one of my worse experiences staying at a hotel. I have never given a bad review to a hotel, however, I feel the responsibility to do so, for future clients.
1. Toilet's water was disgusting. It was brown and with a horrible smell.
2. No hot water in the shower.
3. Shower was full of hair. Drain was clogged.
4. Elevator wasn't working properly. Me and my wife didn't feel safe using it.
5. Room walls were thin and we could hear everything from other rooms.
6. Hotel staff had an attitude and looked dirty
7. When letting staff know about the issues, they only said to leave a complaint in the mailbox. But they never did anything to solve the issues.
8. Bed sheets looked dirty.
9. Mattress was dirty and uncomfortable.

Never staying here again. There are cheaper and nicer hotels than this place.
Partner
10/10
Exceptional
02 Nov 2022
Jose
New furniture
Leisure Self
2/10
Poor
19 Sep 2022
Maria D.
hotel was very dirty, sheets and bedding has not been washed, floor and bathroom was disgusting, door had a big gap where others can see me in my room, TV and air condition was not working. Construction surrounding property could not sleep. I would never recommend nor stay in this property ever again.
Leisure Family
4/10
Poor
05 Sep 2022
Karina

No vale la pena

Nos cambiaron de haniatacion 2 veces por que no estaba limpio el baño, olor a humo ,muy mala limpieza.
Esta muy viejo y malas condiciones
Friends_and_family Friends
8/10
Excellent
20 Aug 2022
Brian Daniel
A lot of noise during the night
Business_and_leisure Partner
6/10
Pleasant
09 Aug 2022
Rogelio
This property is in an industrial area of downtown. Nothing Is a close walk, and the area felt unsafe.
Leisure Family
2/10
Poor
15 Apr 2022
Daisy

Terrible

This Hotel is not up to par it is dirty, very outdated and has horrible customer service. No amenities provided. The check in process was very long and you still have to fill in more information upon arrival. I was very tired and that was the reason I slept there if not I would of looked for another hotel. Their elevator didn’t work and I had to walk 14 flights of stairs after waiting for more than 20 minutes. A guy came over and said I wasn’t working. The staircase was disgusting. The room seemed dirty and the restroom was pretty gross it smelled like sewer. I would not recommend this hotel to anyone. The only positive side was a comfy bed.
Friends_and_family Friends
6/10
Pleasant
27 Mar 2022
Kayla Marie
The pictures are for sure outdated. The property is very old probably why 1 out of 3 elevators works. Daily my towels restocked and decorative stuff put back in bed but sheets weren’t changed. The pool isn’t climate controlled so I warn you it’s cold. Good service staff were super Nice but sooo slow and the food was okay . Disappointed they had a list of cocktails etc but only had pina coladas available. Do not stay on a Friday or Saturday when the bar below is open you will not sleep as you vibrate from the music. Zero amenities
Leisure Family_with_children
6/10
Pleasant
08 Mar 2022
Laurianna
The hotel is not “under construction” but should be as it’s pretty run down. Chose this hotel due to pool area and the area around the pool is pretty dirty, not a heated pool, and the intrepid the pool has several chipped areas. The water is also turning a slight green. The Valet staff is amazing, very nice & willing to help. The front desk staff never got back to us when we reported only having hot water and eventually moved as to a new room. When we ordered room service again the front desk staff gave directions that did not work and then said text us the order. Simple food was ordered and still front desk staff failed by taking 2 hours to get us (traveling with 2 kids!) the hot dogs & fries we ordered - nothing fancy.
Leisure Family_with_children
8/10
Excellent
28 Dec 2021
Raymundo
Check in day, no towels, no tiolet paper, only 1 soap, floor dirty, beds were ok, but looks like they skipped the restroom,
Leisure Family_with_children
10/10
Exceptional
26 Oct 2021
María E

Thumbs up

Friendly stuff and very helpful
Friends_and_family Friends
10/10
Exceptional
18 Oct 2021
Maira
The staff was extremely helpful and very courteous.
Leisure Partner
8/10
Excellent
31 Aug 2021
jessica

Close to city center

They do not have telephone system, they will ask you to download an app for room service etc. aside from that it was a pleasant stay. A little old but friendly staff and close to the center
Friends_and_family Family
10/10
Exceptional
27 Aug 2021
Pedro
😊
Family_with_children
2/10
Poor
07 Aug 2021
Verified traveler
DON’T STAY HERE IF YOU ARE FROM AMERICA AND LOVE HAVING A SENSE OF PRIVACY THAN THIS IS NOT THE PLACE. THE ROOM NEXT DOOR SMELLED OF CIGARETTES AND THEY WENT INSIDE MY ROOM LOOKING FOR SMOKE, LITERALLY WALKED OUTNOF THE ELEVATOR TO SEE THE STAFF IN MY ROOM WITH ALL MY VALUABLES IN THE ROOM, won’t be staying here EVER AGAIN.
2/10
Poor
04 Aug 2021
Yolanda

Do not stay here!

The hotel is outdated but the main thing was that I found mold in the bathroom; in the shower and sink! My Son has asthma and I did not want the mold to affect him. I also found long black hair in the “clean bed”.We stayed 1 night because it was late but we checked out the next morning! The hallways were dirty. The pictures on the Hotel.com are website are outdated and deceiving! The bell boy was pleasant but the receptionist were rude. I understand it’s a 3 star hotel but the mold was not mentioned.
Friends_and_family Family
2/10
Poor
03 Aug 2021
Francisco

Rip offs!!!!!!!

It was the worst experience in my life!!!!!!!!!
Dirty Dirty and Dirty
Mold all over bathroom and room
They need maintenance in this place
Been trying to get a refund
Got there went up stairs to our room and walked back down to lobby to get a refund and they didnt give me a refund or an answer
Called Hotels.com and they suck too
Giving me run aorund both this dirty hotel and hotels.com are horrible!!!!!!!!!!!!
Was supposed stay 4 night i left in 10 mins
Friends_and_family Family
10/10
Exceptional
04 Mar 2021
Antonio

Extremely friendly and helpful staff!

Nice initial impression, but the room left a lot to be desired.
It was ok.
Partner
8/10
Excellent
20 Jan 2021
Carlos
Beautiful courtyard, and extremely pleasant staff.
Leisure Friends
6/10
Pleasant
19 Oct 2020
Alexandro
Excelente atención de la gente, pero instalaciones ya viejas, me cambiaron de cuarto porque no servía la manija de agua caliente, focos fundidos del cuarto, toallas encurtidas
Business Partner
10/10
Exceptional
13 Sep 2020
John

Great location, great service.

We enjoyed our stay at this hotel. We were traveling with a pick up truck with a small flatbed trailer and needed a place to park. This hotel has underground parking which they close at night so it is very secure but directly in front of the hotel across the street there is public parking let us accessible 24 hours a night in has a guard watching over things. Very reasonable rates said we felt our vehicle with secure the entire trip. The staff was great, we had a problem with the air conditioning and they immediately sent someone to fix the problem. The hotel is located not far from the historic center of Guadalajara. Very comfortable beds. Great stay.
Friends_and_family Friends
8/10
Excellent
29 Aug 2020
Nestor
Bun
Friends_and_family Friends
10/10
Exceptional
26 Aug 2020
John

Great night sleep, awesome location

Very clean hotel not far from the city center so things are very accessible from this location. Hotel is very clean and the staff was very friendly and helpful. Had one situation with the air conditioning but they fixed it right away. Very comfortable beds in large spacious rooms.
Friends_and_family Family
8/10
Excellent
14 Aug 2020
Cesar
Nice, clean, comfortable bed, small TV (turns off automatically)
Friends_and_family Family
8/10
Excellent
10 Mar 2020
Verified traveler
No AC in my room not good on hot days. Staff friendly
Friends_and_family Family
2/10
Poor
26 Feb 2020
Verified traveler
I have a bad experience

Personal bad
Room bad
Amenities limited
Business Self
6/10
Pleasant
17 Feb 2020
Verified traveler
Pictures are not accurate. A bit too dirty and run-down. Thin walls. Good just to sleep for the price. Great cafe de Olla though!
Leisure Friends
10/10
Exceptional
10 Jan 2020
Maria
Good service for years. I stay there every time we go to see family.
Friends_and_family Family
6/10
Pleasant
09 Dec 2019
elias
it was ok
Partner
10/10
Exceptional
15 Oct 2019
Verified traveler
The loving the people the service restaurant the area the food
Friends_and_family Family
8/10
Excellent
13 Jul 2026
Juan Carlos
Todo bien gracias
Business
8/10
Excellent
02 Jul 2026
JULISSA
Todo el personal tiene una actitud de servicio
Family_with_children
8/10
Excellent
29 Jun 2026
Carlos Alberto
Hotel quebra galho. Precisa de umas reformas. Funcionarios prestativos.
Friends_and_family Family
8/10
Excellent
28 Jun 2026
Laura
The food was good but a little cold... Other than that everything was good... The staff was helpful and the location was good
Family_with_children
4/10
Poor
27 Jun 2026
Maribel
El personal siempre fue muy amable y con buena atención para solucionar temas en TV e internet, las habitaciones están en mal estado … camas súper incómodas, el baño demasiado percudido, las “ventanas corredizas “ en mal estado, en general no me volvería a quedar en este hotel
Friends
10/10
Exceptional
26 Jun 2026
Oscar Alberto
Es un muy bonito hotel y su ubicación es excepcional solo me gustaría comentar que sería bueno un poco de mantenimiento a sus acabados de madera y chapas
Family_with_children
8/10
Excellent
23 Jun 2026
José Alberto
El hotel está en un lugar céntrico, cerca de transporte como el metro. Tiene estacionamiento y la habitación era amplia. La limpieza la hicieron diario. Fue agradable. Me hubiese gustado que el hotel tuviera caja de seguridad en la habitación. Dejé unas pertenencias en el Front Desk y no encontraban mis pertenencias. Tuvieron que hablarle a la persona que nos recibió para encontrarlas. También les falta mejorar su administración ya que no nos tenían registrados a pesar de que ya estábamos en el cuarto.
Family
8/10
Excellent
22 Jun 2026
RUBEN
Al llegar una señorita no econtraba la reservacion y tuvimos que esperar media hora para que nos encontrara, las habitaciones muy limpias y cuentan con aire acondicionado, pero realmente el hotel es muy antiguo, ojala remodelen las habitaciones.
Friends
8/10
Excellent
08 Jun 2026
Miguel
Desayuné muy rico y el horario del desayuno muy conveniente
Self
2/10
Poor
06 Jun 2026
Maria
El hotel es viejo, no está totalmente limpio. La habitación que tuve no tenía aire acondicionado funcional así que pusieron un ventilador de pedestal. La comida en general mala y el estacionamiento súper chiquito.

El personal era amable pero no resolvía nada, solo era perdón por esto, perdón por lo otro, ahorita le enviamos a alguien(que nunca llegaba).

Dos elevadores súper tardados y chiquitos, mejor bajábamos por las escaleras de emergencias que están súper peligrosas.
Family_with_children
6/10
Pleasant
04 Jun 2026
Luis Ramiro
El hotel estaba a reventar, ya que había dos congresos al mismo tiempo, pase 1 día sin agua caliente, la alberca tmb le falta limpieza, el personal es muy amable, pero las condiciones del hotel si pudieran mejorar, de todas formas seguiré hospedandome allí seguramente, la ubicación es buenísima
Self
8/10
Excellent
01 Jun 2026
MARIA EUGENIA
En general esta todo bien, sin embargo le falta mucho mantenimiento al hotel, pero al ser un lugar céntrico no le ponen atención a todos los detalles que requieren, como el elevador que no funcionaba y tenia una afluencia de gente considerable, los cuartos no tenian control de aire acondicionado, el baño le faltaba un pedazo de pared, la puerta que se tenia a un lado se le caia la manija, pero creo que no hacen nada porque siguen teniendo buena cantidad de gente.
Friends_and_family Friends
2/10
Poor
31 May 2026
Francisco Daniel
Terrible!
El check-in supuestamente dice a la 1 pm y terminaron dándonos acceso a las 3 pm.
La TV no es funcional, el mobiliario muy viejo y maltratado, no había plancha ni burro, no hay teléfono para llamar a recepción, hay un minisplit en la hab. Pero oh sorpresa! No funciona y en su lugar te ponen un ventilador, que solo lo puedes tener conectado o cargar tu celular ya que algunos contactos no tienen corriente eléctrica, mantenimiento y front se deslindaron y nunca dieron una solución, nos abrieron la hab. Aproximadamente a las 5:00 am y la cerraron, súper inseguro.
El desayuno muy pobre y la comida no era buena. Por suerte solo estuvimos una noche pero no volveremos!
Partner
4/10
Poor
31 May 2026
Juan Francisco
en la entrada nos decian que expedia habia reportado como que no estaba pagado y fondos insuficientes, y nosotros ya teniamos descontado el cargo en la tarjeta y ya teniamos ticket donde expedia habia cobrado, y se perdio tiempo y batallamos para convencer q el pago ya estaba hecho
Family_with_children
2/10
Poor
21 May 2026
LUIS ARMANDO
El menú fatal, la atención fatal , los cuartos en ruinas llegando al cuarto tocan para dar mantenimiento a a/a ni siquiera habíamos terminado de llegar, la atención en recepción fatal, ponen agua para beber, estaba llena de lama.
Fatal jamás regresaré a ese seudónimo hotel.
4/10
Poor
18 May 2026
Maribel miranda
No recomendable
Family_with_children
6/10
Pleasant
17 May 2026
Ernesto
Es un hotel en sus instalaciones viejo, sus muebles ya se les nota los años, huele a cigarro. Es un hotel básico.
Self

Location & surroundings

HMB Guadalajara Centro
Av. Niños Héroes 125 Col Centro, Guadalajara, Mexico

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HMB Guadalajara Centro

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