Name: The Jetty Suites Apartment
Address: Unit 3125 Costa Mahkota No 16 Jln Syed Abdul Aziz, Melaka, 75000, MY

8/10

Excellent

12 Dec 2023

Ting Hein

The hotel management is very supportive of requests and listens to feedback with actions. Some electrical appliances may need to be upgraded though.

Leisure Family

10/10

Exceptional

19 Mar 2023

Abdul Rasyid

The host is very friendly and helpful, making the check in and out very convenient

Leisure Friends

6/10

Pleasant

03 Jan 2023

Norfazila

Refurbishment is required

The room is old and rundown. Need maintenance and refurbishment. The pool is not clean and full of sands on the floor tiles. Everything need to be change!

Friends_and_family Family

4/10

Poor

23 Dec 2019

Daniel

Premise was run down. Both Lift wasn't working so had to climb 6 floors to the appt. Bedsheets and towels were with yellow stains. One of the toilet heater not working. Party ongoing somewhere in premise into the wee hours. Luckily was only for a night.

Friends_and_family Family

6/10

Pleasant

14 Dec 2019

Jason

So far ok.

Friends_and_family Family

10/10

Exceptional

11 Oct 2019

Verified traveler

Great property. Good location. We had a few issues with the Wi Fi but the communication with staff was very good.

Leisure Family

8/10

Excellent

21 Jun 2019

Sio Hoon

Pleasant stay

The hotel is very accommodating and acceded to my request for a high floor unit. This is helpful especially when there was some minor hiccups- no towels and toiletries, cannot unlock the unit from outside. WiFi was also not working. On the plus side, the unit was reasonably big, has a very good view and is well maintained. On the whole, it was a pleasant stay.

Partner

10/10

Exceptional

05 May 2019

Gill

Spacious and comfortable. Very clean. Good communications as well. Location is excellent. Walking distance to the major hotspots

Leisure Family

10/10

Exceptional

24 Sep 2018

Verified traveler

Good experience

No reception counter but personalized service. Staff sent message to ask for ETA and gave good directions and instructions to the apartment which otherwise could be confusing. No-fuss check-in at the apartment itself. Apartment in good condition. Overall, a good experience.

Friends

8/10

Excellent

04 Sep 2018

Verified traveler

Good stay but bad PR.

Room was nice n neat. Only the beds were flimzy and check in was complicated as we had to call the agent to come and handover keys instead of the hotel check in. And not sure why they kept massaging and asking if i need this and that. Should improvise on customer relation skills as its not a professional way to deal with guest. Overall good stay.

Family

10/10

Exceptional

13 Aug 2018

Abby

👍👍👍

Surely will come back! Highly recommended as apartment is very clean, complete and safe! 👍👍👍

6/10

Pleasant

25 Jun 2018

T

A Middie

This place is a middie for me, just an average sort of place. It is just a three-star facility, to be recommended to friends only when money is tight.

6/10

Pleasant

17 Jun 2018

husaini

apartment nearby attraction and shopping mall

Nearby shopping mall with walking distance those which don’t want stuck in traffic jam

6/10

Pleasant

09 Apr 2018

Verified traveler

Family Apartment

Great for family to stay and get together, but need to maintain the building, especially the lift.

6/10

Pleasant

11 Dec 2017

Kai Ling

Melaka room.

Have booked three apartments.
Have clearly indicated it's 3 to an apartment.
However, all towels and necessities are prepared for only 2 pax.

Blankets stained. Hot water turn cold after awhile.

No direct passage to Malls. Have to walk a Long way out and Long way back in.

Family

8/10

Excellent

08 Dec 2017

CM

Day trip in Melacca

Staffs are helpful and checking in and out is a breeze. Great location.

4/10

Poor

22 Oct 2017

Imran

Below Average

Rooms - clean.
Toilet- clean but towels over used and stained.
Building - worn out, old building, the lift is probably before ww2.
Area - quite near to the shopping malls and night market.

Family

10/10

Exceptional

20 Oct 2017

Mutmainnah

It was an awesome apartment. Super clean.

Family

10/10

Exceptional

01 Aug 2017

Yan

Good location good service

Good sevice, need to call for everything. But response good.

Family

10/10

Exceptional

14 Jun 2017

Verified traveler

Clean, spacious, good location, great service

Jetty Suites Apartments are located within the same compound as Mahkota Hotel Melaka and is just a stone's throw away from Mahkota Parade and Dataran Pahlawan Melaka Megamall. The unit is very well kept and amenities include:

- full sized fridge
- cooking hob
- cooking utensils, basic set of cutlery and crockery
- hot/cold drinking water dispenser
- free wifi
- cable TV (Astro)
- basic toiletries (shampoo, body wash, soap)
- bathing towels

The common area can do with more maintenance but to be fair, it is not within the control of the Jetty Suites.

There is an option to borrow a local smartphone to provide a data connection on the go (hotspot tethering capable) which I recommend. Calls and messages are payable but data is free (within reason e.g. no 4k video streaming).

The staff is very friendly and helpful. As the staff is not located onsite, requests have to be prearranged e.g. housekeeping, replenishment of drinking water etc. but they have very good response times. Communication is via the loan smartphone mentioned above and calls to Jetty Suites service numbers are free. Do plan ahead and give them some lead time.

My unit has 2 bedrooms with a queen sized bed in one room and 2 single beds in the other room. Both rooms have en suite bathrooms, one with a bathtub and the other with standing shower. The apartment can easily accommodate a family of 4-5 persons easily.

Family

8/10

Excellent

22 Apr 2017

ruby wang

Nice sea view

Very nice stay of the hotel !
Self drive to the apartment a bit difficult to find , but when we reach there a staff was very helpful and very good service!

8/10

Excellent

16 Apr 2017

JuNE

Nice hotel, good location.

Nice hotel, good location. Worth the stay. Friendly staff. Aspier the manager was v friendly. Hope they will change the hotel name to Jetty Suite Apartment formerly Majestic as is kind of confusing when we first arrived in the apartment. Overall its satisfying.

8/10

Excellent

21 Jan 2017

Anni

Will absolutely recommend to friends & relatives!

Prompt service. Friendly and helpful staff. Clean & cosy apartment. Good place to stay. Will come back for Jetty Suite in the future. Highly recommended!

6/10

Pleasant

15 Jan 2017

Verified traveler

Good location and facilities. Staff were friendly and helpful.

6/10

Pleasant

29 Dec 2016

Jessie

Great service

The premises is too old. Even the refurbished furniture is unable to save it. The only saving grace is the staff who makes an effort to ensure that everything is ok. excellent service I must stay. They made my stay an enjoyable one.

Family

8/10

Excellent

27 Dec 2016

Adriel

Affordable and nice

Everything was great. The location of the exits of the hotel might not be the best but its still okay considering the price and location of everything. Unit was very clean and staffs are very helpful.

Family

4/10

Poor

20 Dec 2016

Yvonne

The apartment is spacious. That's about the only good thing. No smart phone rental as mentioned on their website. No reception or office on site, and seriously short of staff. we waited for long for the guy to come and bring us to our apartment. After we entered our apartment, we were told to wait for him again inside the apartment and it was another 45min before he finally arrive to check us in officially. Only bath towel provided; no hand towels; and stains can be seen on the bath towels. Bathroom design lousy, bathtub was too high for my parents to climb in safely. Design of bathtub was bad too as water will flow from the ledge of bathtub onto the floor of the bathroom during shower, flooding the entire bathroom. Location was ok, but nothing in the immediate vicinity. No proper crossings to shopping center and have to walk a big round before we can get out of the hotel compound. Rooms not soundproof, loud sound from the traffic can be heard till 3am on sat night. The apartment is located within the aged and rundown compound of mahkota hotel; facilities such as lift, pool etc are very old and ratty.

Family

10/10

Exceptional

06 Dec 2016

Carolyn

Great

Family

8/10

Excellent

25 Aug 2016

Benny

Good choice for family/group of friends

The apartment is good for family/group vacations. Spacious and clean. Amenities in the apartment were also good. Good location - it is in the Mahkota area with plenty of good restaurants and a shopping within walking distance, yet the apartment is situated in a peaceful and quiet location away from the bustle.

Family

4/10

Poor

26 Jun 2016

Verified traveler

only ONE working elevator

Imagine a 20+ stories high building with only ONE working elevator and you are staying somewhere near the top.
The wait will drive you crazy.

Family

6/10

Pleasant

18 May 2016

Verified traveler

Hotel staff gave us a call to inform us that Jetty Suite shared the same compound as Mahkota Hotel (which we didn't know). It's a plus service but it could have been better if it was listed in the website, and that we should take the entrance from the back. it would have saved us some walking.

It was quite noisy as there was construction work going on.

The staff was nice to let us extend our check out time as our coach was at a later time in the evening.

Note: bring your own toothbrush as it is not provided.

Family

8/10

Excellent

22 Mar 2016

Verified traveler

Overall is a good stay!

Everything is great, but quite noisy with the traffic (city view unit) for facing the main road connecting to all the shopping malls nearby.

Family

8/10

Excellent

22 Mar 2016

Hu

Gd location, family friendly

Near to everything. lots of one direction lanes in malacca central area, n sometimes a bit jam. Hotel itself was gd, my kids enjoyed swimming there, saw indoor kids play room as well. Many TV channels to choose from, got a water dispenser n a full size fridge in the kitchen. Great for family, though the apartment is not as new as i thought.

Family

6/10

Pleasant

25 Dec 2015

Jen Huat

Family trip 2015

Across makota square shopping centre. Difficult to cross the road to Teh shopping centre. The apartment look old

Family

8/10

Excellent

14 Nov 2015

Wen Xiu

Comfortable apartment

Great amenities. The only small complaint is that it was hard to walk into the hotel.

Partner

8/10

Excellent

05 Oct 2015

Yeo

1 night stay. Will recommend to others!!

Arrive 6pm+. Once I was guided up to the 1st floor carpark, the staff already waiting for me at the lift.
He guide me to my room.
The room is a bit old from the look of the wall paper. But overall, its clean and neat.
Because I booked 2-bedroom. The whole place is spacious and feel so relax.
All tourist attraction is just 10-15min walking distance.

Family

10/10

Exceptional

15 Sep 2015

Verified traveler

Good , very pleased

Great .. would come back and use this apartment again

Family

8/10

Excellent

17 Aug 2015

ogy

Good for families

Fast check in & out. Staff was very accommodating. Near shopping centre and eateries.

8/10

Excellent

06 Jun 2015

Derrick

Good value for money

Got two rooms for a total of 10 people including myself. The rooms were indeed value for money - good condition rooms with daily room service, comfortable living room, clean toilets with toiletries and daily change of towels. It is also very near the popular shopping malls. Nothing much to complain about.

Family

8/10

Excellent

20 Apr 2015

Calvin

Reviewssss

Quite a pleasant stay except for the trouble to cross the busy road to shopping area.

Family

8/10

Excellent

23 Mar 2015

Verified traveler

Apartment was of a decent size and comes with a kitchen. Location is not too far from the main Jonker Street. With a car it is pretty convenient to get around. It was also nice to receive text messages from Jetty Suites Apartment before we checked in, and the check-in was pretty hassle-free. In summary, it was a rather pleasant stay.

6/10

Pleasant

13 Mar 2015

esther

Overrall ok. Saw a cockroach crawling on bed. A few died on floor. Wondering why 11 floor does have cockroach? Called management and respond quite fast to clear the cockroach.

8/10

Excellent

11 Mar 2015

Janice

Great location , cleanliness and friendly staffs

My group of 5 stayed in a 2 bedroom apartment(1 King size bed & 2 Single beds) for a night.
As soon as we have reached the carpark, one of the staffs was already waiting for us in the carpark.
We arrived at about 2.30pm and was able to check-in immediately.
Cleanliness was superb! Being quite a clean freak, i had no complains at all. The entire apartment felt just like home. (Expect home quality instead of hotel's quality)
We then requested them to sneakily place a cake for our friend's birthday surprise after we have left the apartment.
Their friendly staff asked if we are heading to jonker and gave us a namecard of Jonker boutique hotel and told us we could park over there without having to park in public.
Jonker street is actually less than 10mins drive away, but given malacca's heavy traffic, we took slightly more than that.
JSA would definately be my first choice in malacca.

Family

8/10

Excellent

03 Feb 2015

Angelia

Relaxing Stay at Jetty Suites

My family loved the apartment we stayed in. It was very clean and lovely. Will definately come back again.

Family

8/10

Excellent

21 Jan 2015

Serene

Nice Apartment with near shopping mall

Pleasant stay with family for melaka trip and my family enjoyed alot. Comfortable and location is good too with walking distance of shopping mall and definitely will come back again. Do not compare with hotel standard, as they do not have reception, but when call for room service, they are responsive and good. Toilet and bedroom is clean, like the balcony with seaview side can watch beautiful sunset, they provide water, daily room cleaning but the toilet flush a little bit weak. The staffs service was responsive and professional when I booked this apartment, check in till check out (communicated via email and phone). Prefer to walk at the Mahkota Hotel entrance to cross over the main road to Mahkota Parade (shopping mall), although the back rear is nearer to shopping mall as we do not like to walk pass the long drainage because of foul smell. Overall, It was good and suitable for family stay. :)

Family

8/10

Excellent

07 Jan 2015

Verified traveler

Jetty suites

Good stay, good for small family which requires two rooms. Big bed.

Family

6/10

Pleasant

23 Dec 2014

Verified traveler

So near yet so far

Short holiday and shopping in malacca

Family

6/10

Pleasant

15 Dec 2014

Verified traveler

3 nights stay

Stay at the two-room apartment. Clean and simply furnished. Meet and greet at level 1 carpark. To get Mahkota Parade, guests are forced to walk along smelly drain near hotel entrance. Hotel should provide proper pavement for hotel guests with signal controlled pedestrian crossings for safety.

Family

6/10

Pleasant

30 Nov 2014

William

Not a good place to stay if coming for Shopping.

Not convenient for going shopping to Makota and Palawan, dangerous to cross a busy big road junction which don't even have a GREEN man. Lift lobby, main door area very old and tattered. It is not value for money.Kitchen don't have microwave. Toilet very small. For the same amount, topup a lttle, a stay in Hatten or Equitoria which has better, newer facilities. Also come with Breakfast. I will not stay here again.

Family

6/10

Pleasant

08 Nov 2014

Khaafizah

Budget family unit but not for elderly and kids

Stayed in 2-bedroom apartment for 3 nights with family (including 2 elderly and a toddler). Room service was good. They sms me to ask for check-in time and fetched us from mahkota lobby. Check-in was a breeze with no queue. Apartment surrounding needs upgrading. The corridors to the lift are dim and the lift carpet has a slight moist smell. The corridor to the room is narrow and quiet. Apartment overall ok. The dining chair cushions are stained. Room wall is partly chipped off. Ventilation is good with aircon and fan and a balcony. Swimming pool is great! A few mini pools around the main ones. Though near the malls, going there is not very accessible. Need to walk 1 big round to exit from apartment and cross a busy road. Not suitable for elderly and small kids. Shopping and eating areas are abundant. But one really needs to be able to walk through the hassles. Good for those who want a budget unit coz price is rather low and quite accessible too.

Family