Name: Sonesta ES Suites Allentown Bethlehem Airport
Address: 2180 Motel Drive, 3, Bethlehem, 18018, US

2/10

Poor

24 Jul 2026

Toshiba

Dear Sonesta ES Suites Allentown Bethlehem Airport Management,

I am writing to formally report serious concerns regarding the condition of my room upon arrival on July 3rd at approximately 10:47 PM. I was assigned to Building A, Room 203.

From the moment I entered the building, there was a strong odor of dog urine and mildew, as if the carpet had been wet for some time. Upon reaching the second floor, the smell of smoke was overwhelming. These initial impressions were extremely concerning.

When I entered Room 203, the odor of dog urine was even stronger. After turning on the lights and inspecting the room, I discovered multiple issues that made the room unsafe and unsuitable for occupancy:

• Dried blood spots and burn marks on the carpet
• Visible mold in the bathroom shower
• Significant stains on the pull‑out sofa bed
• Overall unsanitary conditions throughout the space

I immediately contacted the front desk and spoke with Renata, who informed me that the hotel was fully booked and no alternative room was available. When I requested towels to at least cover the floor, I was told no. This response was extremely disappointing given the severity of the concerns.
Due to the condition of the room, I was forced to leave the property to purchase air mattresses for my family, as neither the bed nor the sofa were usable.

2/10

Poor

24 Jul 2026

Steve

We stayed there for a couple days and when we came home found roaches in our things.

No breakfast one morning because no workers

2/10

Poor

18 Jul 2026

Ricardo

Disgusting all the way around………

Partner

4/10

Poor

18 Jul 2026

Camille

NOT SONESTA PROPERTY.. Name only...nice ppl but more

6/10

Pleasant

18 Jul 2026

claudia

Bueno

10/10

Exceptional

16 Jul 2026

Anthony

Breakfast was very good

6/10

Pleasant

15 Jul 2026

Delma

The hotel was ok for the price. I can’t complain when I only paid $100 per night. The location is convenient.

Partner

10/10

Exceptional

14 Jul 2026

Luis

Great rooms and facilities!

2/10

Poor

14 Jul 2026

Jordan

I wish to say nothing.

10/10

Exceptional

13 Jul 2026

ANN

STAFF WAS GREAT, ROOM WAS CLEAN,BREAKFAST WAS FINE, MY ONLY COMPLAIN IS THAT THEY CHARGED EXTRA PAYMENT LIKE A DEPOSIT WHEN I CHECKED IN . THEY TOLD ME I WILL GET IT BACK SO WILL SEE WHEN THE BILL COMES

Friends_and_family Friends

8/10

Excellent

12 Jul 2026

Lisa

.

Family_with_children

10/10

Exceptional

11 Jul 2026

Dennes

Lo único que no me gustó que el desayuno empieza a las 7:30 am y cuando baje a esa hora ya casi no había desayuno ! Tiene que mejorar u tratar de controlar para que los otros huéspedes puedan disfrutar también del desayuno

Family

6/10

Pleasant

10 Jul 2026

Angelo

The employees are great, everyone is amazing EXCEPT the front end manager MORGAN. She’s definitely the worst part of this hotel. Nobody likes her. She’s miserable, complains she works all day and night, and it shows just how burned out she is on how she deals with customers. The GM is great. Breakfast is always the same, wish they had more variety. The hallways wreak of marijuana and cigarettes. Oh and when it doesn’t it smells like a high school locker room. Good luck trying to find a trolley. It’s a huge hotel with a bunch of separate buildings and it’s always a struggle to find one. There’s also no security and there should be. I just wish they’d fix these issues.

Family_with_children

8/10

Excellent

09 Jul 2026

Keicia

Started off not good. Room was changed much better stay

Friends_and_family Family

2/10

Poor

06 Jul 2026

Jose

I was extremely disappointed with my stay.

The biggest issue was the front desk employee who worked at check-in. She was incredibly rude and should not be working in customer service. She spoke disrespectfully not only to me but to every guest I witnessed her interacting with. One of her comments was that I was “not their guest until I checked in,” and because of that I was told I couldn’t use the pool or any of the hotel’s amenities while waiting. Unfortunately, check-in ended up being over an hour late, leaving us with nowhere to go while we waited.

When we finally got into our room, there was an unpleasant odor, which made the experience even worse.

The next morning was just as disappointing. Breakfast was scheduled until 9:30 a.m., but when we arrived shortly before 9:30, the buffet had already been emptied. There was no food left, no coffee available, and the staff made no effort to restock anything or offer any accommodation.

Another major concern is that this hotel advertises itself as pet-friendly, yet dogs are not allowed in the breakfast area. Responsible pet owners are also told not to leave their dogs unattended in the room. This creates an impossible situation—how are guests traveling with pets supposed to eat breakfast?

The only positive part of our stay was checking out. Jenny at the front desk was kind, professional, and genuinely listened as I explained the issues we experienced. She apologized sincerely and treated us with the level of respect we expect

10/10

Exceptional

04 Jul 2026

Angelo

Great place! Trust me!

Family_with_children

10/10

Exceptional

04 Jul 2026

Angelo

Amazing! Nothing else to say!

Family_with_children

10/10

Exceptional

04 Jul 2026

Angelo

This is our 4th stay! It’s safe to say we love it here! Pet friendly! Breakfast is amazing! Employees & mgmt extremely friendly.

Family_with_children

4/10

Poor

03 Jul 2026

Francis

En las habitaciones el baño sin limpiar la cortina sucia y las paredes de la bañera con bellos pubicos, los muebles viejos las alfombras sucias y manchadas en el área de la piscina los alrededores sucios llenos de colillas de cigarrillos estuve allí cuatro años atrás y la diferencia desde ese tiempo hasta ahora fue mucha tienen que mejorar lo mejor la piscina y el desayuno

Partner

8/10

Excellent

02 Jul 2026

Henry

Everything was good and friendly

Partner

4/10

Poor

27 Jun 2026

Patrick

Everything in the room felt dirty. It wasn’t vacuumed properly and there was a bad door.

Family_with_children

4/10

Poor

23 Jun 2026

Jessica

It was ok. Will I stay again no unless its urgent. Bed had stains. Bathroom not too clean. Is not like me to write a review but had to write one.

Friends

8/10

Excellent

22 Jun 2026

Bethsaida

Common areas need some work but the place has potential. Love the pool and sports court. Free breakfast is always a plus. Just wish the hallways and carpet were maintained better. Also concerned about mattresses not being replaced. The sofa pull out had old bloodstains on it… they should have replaced that mattress. Fortunately I brought an extra air mattress.

Friends_and_family Family

8/10

Excellent

22 Jun 2026

Daniel

Nice place to stay and decent price

Partner

10/10

Exceptional

22 Jun 2026

David

Great place again and thank you.

Partner

8/10

Excellent

20 Jun 2026

Vera

Just an ok hotel

Family_with_children

10/10

Exceptional

19 Jun 2026

Angelo

I’ve never had a better experience from the front desk, to the management and the general manager. Food was great, everything was clean. I highly recommend this hotel to anyone.

Family_with_children

8/10

Excellent

14 Jun 2026

Milagros

It’s a nice hotel it just had a smell to it. That was the only thing I didn’t like.

6/10

Pleasant

03 Jun 2026

Katherine

The bed and bedding were comfortable. Staff was pretty friendly and helpful. Breakfast was okay (sad there was no waffle maker). Aspects of the room and hallways could've been cleaner. Walking into the building it smelled a little like smoke even though it was non smoking. No issues with smell in the room itself.

Family_with_children

10/10

Exceptional

29 May 2026

Shaquana

The bed was lop sided as if someone big and heavy lived there for a while. I kept rolling off the bed. They probably should update their mattress. Other than that they start wasn’t bad at all.

Partner

2/10

Poor

18 May 2026

Jennifer

The check-in was polite enough, and quick glance entering property was clean enough, but when we opened our room for the first time it reeked of smoke and the TV was on. The cough was filthy and unusable, the desk area clean, the kitchen questionable clean. The bed looked clean but the pillows were horrible, the AC barely worked, and the more we inspected, filthy rugs, unvaccumed. The bathroom was gross, someone's hair in the shower, nasty stains on walls and doors. We won't be using this place again.

Partner

8/10

Excellent

18 May 2026

Shirley

El olor en la habitación era muy malo el desayuno pobre

Partner

2/10

Poor

17 May 2026

Vanessa

The little old lady at the front desk was rude. The evening shift lady the bathrooms in the room were disgusting. My bathroom kept overflowing and needs to be plunged. The carpet. Had black stuff all dirty.

Friends_and_family Family

2/10

Poor

06 May 2026

Jacquille

Hu

10/10

Exceptional

04 May 2026

Daniel

Breakfast was good and fresh. I ask for non smoking room and all i smell was smoke coming from the vents on the last day to check out.

Partner

4/10

Poor

26 Apr 2026

Shakirah

Space could have been cleaner and it's smelled of smoke

8/10

Excellent

21 Apr 2026

Marcia

Nnnn

8/10

Excellent

14 Apr 2026

Louie

Bathroom could have been updated a bit . Staff was super nice. Breakfast was very good. And i love that the room made it feel like i was in my own little apartment.

Friends

2/10

Poor

04 Apr 2026

Elizabeth

The bed sheets

2/10

Poor

03 Apr 2026

Kathryn

Internet only works when the place is empty.
Spent 2 days on with Expedia and the place ti get refunded for last 2 days.
Staff claimed it was our international phones and gave US a number to call. Not helpful as this number stated they did not service Sonesta!
All this while arranging/ attending a funeral!
Ended up with loads of data charges- our phones were fine and had WiFi everywhere else.
People live there and obviously use several devices. If you have local phone service, you’re fine, then you’ll get free occasional WiFi !
The place is run down, carpet ripped up, hair in the vanity drawer. This used to be a beautiful hotel.
Will not return.

Partner

8/10

Excellent

30 Mar 2026

Marcia

Kow

10/10

Exceptional

29 Mar 2026

Logan

Clean room! Have stayed here before. Always my choice
to stay when visiting family in the area.

Family_with_children

8/10

Excellent

28 Mar 2026

Michelle

It was a great stay for what I paid. I was offered an upgraded suite so worth it!! However The hallways did smell like cigarettes and under my bed there was some old cookies my dog found. Thankfully he didn’t eat them he just pulled them out. There was also a lot of staining around on the carpet. Good overall, next time need to visit during pool season.

Family

8/10

Excellent

26 Mar 2026

Nick

I would recommend this hotel to other people. It's very reasonably priced and the staff is awesome. Since it's an outdoor pool, kind of missed out on that. It's freezing outside. Definitely an overall good place

Self

8/10

Excellent

25 Mar 2026

Nick

The place was clean. The people were nice meaning the staff. Parking lots were lit up well. Overall, very good place for the price.

Self

6/10

Pleasant

25 Mar 2026

Allen

Bathtub leaked, light on microwave did not work, should have better room darkening drapes, pillows were horrible! First time around the keys did not work needed new exchanged keys!

Partner

6/10

Pleasant

24 Mar 2026

Anna

The suite was in good condition but the bathroom wasn’t completely clean. There were several hairs, including the pubic variety, on the floor in the bathroom.

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Nick

I would definitely recommend this hotel. Steph was amazing. They helped me with a few situations. The room was clean. The breakfast was good. I have had better, but for the price, the breakfast was definitely good

Self

6/10

Pleasant

23 Mar 2026

Marie

The place needs renovation; the coach got stains ..hallway carpet stains... The only good thing is the room got kitchenette; dishwasher and a full size fridge ... but some pots are not complete then when I opened the cabinet the plates are cracked and broken ; reported it downstairs lobby receptionist.... I requested a blanket to cover the coach :.so we can sit and watch TV...The staff is friendly and accommodating on whatever you might need to make your stay comfortable...

Friends_and_family Family

10/10

Exceptional

21 Mar 2026

Nancy

The hotel was very nice and neat. Staff was pleasant. Thr breakfast server was great and efficient. All rpund nice place to stay for a good price

Partner

6/10

Pleasant

21 Mar 2026

Kelsey

The check in experience was poor. The front desk clerk loudly announced loudly that my card was declined. I advised that couldn't be the case as i knew i had money available. She condescendingly told me to try myself (it worked with zero issues). She was very, very rude.

8/10

Excellent

21 Mar 2026

Stephanie

Rooms were nice and clean. The staff was very personable. We did not use the gym or pool. Breakfast was well stocked, but there wasn't all that was advertized and they ran out of coffee. The coffee in the room was TERRIBLE!

Partner

10/10

Exceptional

19 Mar 2026

orlando

Yes

Partner

2/10

Poor

19 Mar 2026

Andre

Very dirty, no sheets on bed.

Friends_and_family Family

10/10

Exceptional

16 Mar 2026

Nick

So far this place has been great. They worked with me with a couple issues that I had with checking in and staying in the same room. They allowed me to check in a little earlier than their proper check-in time after my long drive I was very tired and I really appreciate it going to my room earlier than expected. I would definitely come back here again

Self

10/10

Exceptional

15 Mar 2026

FLOR

Great staff, very clean and excellent breakfast!

Partner

10/10

Exceptional

14 Mar 2026

Kacey

Great desk staff cleaning stuff is very thorough and maintenance extremely helpful

Family_with_children

10/10

Exceptional

13 Mar 2026

Jacquline

The property was very clean and welcomed me and family. They helped us when we needed anything. We stayed for almost a month. Morgan and Trevor are awesom

2/10

Poor

09 Mar 2026

Carey

Upon checking in the hotel was positively disgusting. Dog hair and mascara on the “clean” bed. Red stains in the tub and the entire place reeks of cigarettes. They refused to refund us for our stay so did Expedia. Will never use Expedia or Sonesta ever again.

Friends

10/10

Exceptional

04 Mar 2026

Lori

Room clean and quiet

Partner

10/10

Exceptional

19 Feb 2026

Javier

Great stay, no issues!

Partner

10/10

Exceptional

10 Feb 2026

Mark

Yes all good

Friends_and_family Family

10/10

Exceptional

10 Feb 2026

Erin

Front staff is great the woman Becky, who prepares breakfast seven days a week very friendly very kind. Whole staff is very kind. Louis from maintenance is great.

2/10

Poor

06 Feb 2026

Kristin

Cigarette burns in the carpet, bathroom door did not close at all. Out of coffee and juices both mornings at the “ breakfast buffet” terrible

Partner

10/10

Exceptional

29 Jan 2026

Dave

Clean room

Friends_and_family Family

8/10

Excellent

28 Jan 2026

Keri Ann

The staff is amazing here! The rooms do need some updating but that doesn’t bother us.

Business Partner

6/10

Pleasant

18 Jan 2026

Myra

The property is nice and clean. But in the hotel room itself, the bed was very uncomfortable. And breakfast was not good.

Leisure Partner

10/10

Exceptional

13 Jan 2026

Adam

Great

10/10

Exceptional

06 Jan 2026

Carmen

Pet friendly, clean, comfy, all that I expected, I will definitely stay again, I loved the coziness and the gas fireplace, I was there for Christmas week from Florida and the snow and the fireplace made it extra special! Staff was great, provided all my request quickly and the stay was the best I’ve had with my family!

Leisure Pet

8/10

Excellent

04 Jan 2026

Danielle

Breakfast could be improved.

Leisure Partner

8/10

Excellent

02 Jan 2026

Charlene

We were very comfortable staying there. My only complaint is our room was next to an exit door and I was awakened often by slamming of the door at all hours of the night. We had our dog with us and felt comfortable with her. Staff was very friendly. Good coffee

Leisure Pet

8/10

Excellent

01 Jan 2026

Sara

Steven at the front desk was incredibly nice, you can tell he really enjoys his job. He was so friendly and it seems genuine. He checked me in upon arrival and then I saw him the next morning when I went to breakfast and he was just a nice and pleasant as he was the day before.

Leisure Family

10/10

Exceptional

31 Dec 2025

Lashawnta

The desk staff was very polite. Travis was very informative. He explained everything and also mentioned that there was any help that I needed that I would be able to reach him at the front desk. The room was good. I like that.They have the two bedroom option and it is in a convenient location next to several stores.

4/10

Poor

30 Dec 2025

Sherelynn

The room looked clean, spacious, and nice, but the bathroom was dirty; there was hair and feces on the underside of the toilet seat. They hadn't cleaned it, which was disgusting. The entrance to the rooms was also very dirty with a lot of trash lying around. The breakfast was good, which is why I gave it the stars I did.

Leisure Family_with_children

8/10

Excellent

29 Dec 2025

Cynthia

Location

10/10

Exceptional

27 Dec 2025

Yasmin

Room was clean and comfortable

10/10

Exceptional

26 Dec 2025

Ruby

Friendly staff.

Friends_and_family Family

2/10

Poor

24 Dec 2025

Lolly

The place was dirty and breakfast was cheap and didn’t haveany

Friends_and_family Family

10/10

Exceptional

12 Dec 2025

Jennifer

So nice and clean

Friends_and_family Family

10/10

Exceptional

12 Dec 2025

Jennifer

Very nice stafff and perfectly clean and nice fresh breakfast

Friends_and_family Family

10/10

Exceptional

10 Dec 2025

Judith

I was concerned about some older reviews but was pleasantly surprised. Renata at check-in was great. We were 5 adults and stayed in the superior suite for 2 nights. Rooms, hallways, and breakfast area very clean. Breakfast food and coffee were good. Only complaint was the beds were pretty hard. Hotel is centrally located and quiet. Overall great place to stay.

Friends_and_family Friends

8/10

Excellent

09 Dec 2025

Paul Alan

Staff was great. Room was welcoming. Little dust on counters but nothing a quick wipe down didn't fix. Shower curtain inside liner had mold stains but did not smell of or spread any. Bed was very comfortable especially considering I usually sleep on a Temper-Pedic. Breakfast was pretty good: missing main attraction (aka waffles and pancakes), it could also use better fruit variety, and juice quality. Fitness room was well equipped for my needs. Overall, I'd definitely consider coming.

Business_and_leisure Self

6/10

Pleasant

07 Dec 2025

Andre

The room we had was dated, stain in one bathtub and pull out sofa either had some type of stain on it or mold, the floor in one bedroom looked like it had cigarette burns in it, the kitchen only had two coffee cups no glasses, the stove top had burn marks on it and the kitchen cabinets were very worn. Last night there were people arguing very loudly in the hallway.

Friends_and_family Family

4/10

Poor

07 Dec 2025

Thomas

Staff was not the problem, there are quests living there that were up all night, both nights I stayed, kids screaming and dog barking.

Friends_and_family Family

8/10

Excellent

30 Nov 2025

Marcia

Clean room...helpful staff

Business_and_leisure Pet

2/10

Poor

30 Nov 2025

yasmyne

During check in there was another guest compiling about the room they was given. We still checked-in giving the hotel the benefit of doubt but, when we got to our room you can tell it wasn't cleaned. The carpet was dirty there was urine in the toilet. The sheets were old. Please do not book here!

10/10

Exceptional

29 Nov 2025

Jose

Clean and safe

10/10

Exceptional

29 Nov 2025

jose

The place was comfortable,clean and safe all that you can ask for. I was in the area on business and this was the perfect place.

Business

10/10

Exceptional

29 Nov 2025

George

Very nice at front desk, lamps in room didn't work and it was fixed right away. Rooms were nice and stay enjoyable.

Leisure Partner

4/10

Poor

28 Nov 2025

Nino

The room was dirty full of spiderwebs and spiders some type of bug crawling. No hair dryer was in the room. Breakfast was very limited no healthy choices. Very disappointed not worthy of money. In addition they have changed me twice for safety deposit and still didn’t return it.

Business_and_leisure Family_with_children

8/10

Excellent

26 Nov 2025

Norma

Room was in good conditions & appeared clean. Room & work area was spacious.

Business Family

6/10

Pleasant

26 Nov 2025

Matthew

There was a distinct oder when you entered the building like some one smoked. The room was a little better, not as bad. The mattress was lumpy and uneven. The room was spacious and the neighbors enjoy screaming at each other but that was but entertaining.

Self

10/10

Exceptional

21 Nov 2025

Chuck

nice room and breakfast

Friends_and_family Friends

8/10

Excellent

20 Nov 2025

Angelica

Clean room, nice and quiet stay

Partner

8/10

Excellent

18 Nov 2025

Nydia

Room clean but dated. The advantage is that has a kitchenette, big plus.

Partner

8/10

Excellent

14 Nov 2025

Mel

Overall room was clean , but needs new carpet due to many stains. Dead bug on wall by the LR window (we stayed in room A14) looks like it been there a long time… like they we had a suite with 2 BRs , sofa bed-reasonably priced.

Business Family

2/10

Poor

09 Nov 2025

Adrian

BEDBUGS

Disgusting.

Id post a photo of the bedbugs but this app doesnt let me.

Gross

2/10

Poor

07 Nov 2025

Fabiola

I guess the words to pay attention to is Extended Stay ! All the furniture in the room was very scratched and used. The water regulator in the bathtub shot out of the wall in my first night there. The problem was fixed the next day. The hallway, near the entry smelled like dog urine.

6/10

Pleasant

04 Nov 2025

dionisia

The breakfast it wasn’t good. The bathroom had one the towel display broken , the toilet had a water leak.

Leisure Family

2/10

Poor

04 Nov 2025

Joseph

Bedbugs