Name: Residence Inn Kansas City Olathe
Address: 12215 South Strangline Road, Olathe, 66062, US

8/10

Excellent

20 Jul 2026

holly

Breakfast is ok, could be better. Staff is fine. We don’t need daily housekeeping.

Friends_and_family Family

10/10

Exceptional

16 Jun 2026

Erin

When I travel with multiple kids I much prefer to stay at residence, as they provide up to 2 bedrooms which does give privacy for everyone who stays

Family_with_children

8/10

Excellent

15 Jun 2026

Mike

Had a $3 charge on my bill that should not hAVE BEEN THERE. oUTSIDE OF THAT i WAS VERY IMPRESSED.

Self

4/10

Poor

12 Jun 2026

ROBERT

The staff was friendly, professional and extremely responsive.
Unfortunately the property is so neglected that it only represents the Residence Inn brand through the configuration of rooms.
Bad plumbing and AC made it a challenge. The staff moved us, but it only solved one issue.
I’m amazed that they can retain such amazing employees when they have to apologize and try to accommodate guests day in and day out.

Partner

10/10

Exceptional

08 Jun 2026

Monique

Nice clean room,staff was very friendly, delicious breakfast.

Family

4/10

Poor

25 May 2026

brant

Pool was closed.
Ice machine Broken with portable ice machine with no scoop.
Extremely expensive on holiday weekend.
Carpet coming up.
Regular AC in room non-operational, so they had a portable unit in the corner.
Breakfast not kept stocked. People waiting around with no refilling doing prime breakfast time.
Workers were very nice. Besides that, a definite no-go.

Partner

8/10

Excellent

19 May 2026

John

Clean. Extremely pleasant and helpful staff. Tasty breakfast. Room was on the loud side - hotel AC was the culprit. Toilet worked but had flushing issues. Would stay there again, though.

Self

10/10

Exceptional

08 Apr 2026

Kenneth

Clean room, outstanding staff from front desk to housekeeping!!

Partner

4/10

Poor

19 Mar 2026

Jessica

Juat checked my bank and got charged $30 more than what my booking said. The pool was closed and the listing did not say that. A/C in the room was broken where we had to change rooms. Someones random medication was left in our room. Room 2 doors down was full of smoke and hall smelled awful. Was not told to leave or anything in case of fire. Staff was kind about the situation, but it still was not ideal at all.

Friends_and_family Family

10/10

Exceptional

17 Mar 2026

Sharon

The tv selection isn’t great, but otherwise good stay

Self

10/10

Exceptional

15 Feb 2026

Juana

Yes

Friends_and_family Family

8/10

Excellent

18 Jan 2026

Amber

The room was nice. Everything we needed was in the kitchen. You could tell the fold out sofa matteress was old and worn but thankfully my 6 year old didnt care. The room was very clean and the staff were very nice. Breakfast was ok,

Friends_and_family Family

10/10

Exceptional

11 Jan 2026

Sharon

The room was extremely neat and clean

10/10

Exceptional

03 Jan 2026

Kirk

Excellent breakfast

Partner

4/10

Poor

19 Dec 2025

Frank

Front desk agent was super kind. The room was a disaster. The fireplace didn’t work; it would turn off and on and off and on. The TV only kinda worked; everything took forever to register action from the remote and sound and subtitles did not work together. The carpet in the main room was tattered and torn. The smaller bedroom had no airflow and was so hot all night, I had to kick the covers off - but the bigger bedroom was chilly and my friend had on an extra blanket. The shower head in the smaller room’s bathroom had red mold growing on it (the kind that’s very easy to wipe off). And the faucet on the tub in the bathroom in the bigger bedroom was such a constant drip that it was almost a small stream. The window in the main room was janky and didn’t shut properly. The whole place is in a general state of rundown.

Leisure Pet

8/10

Excellent

13 Dec 2025

Ryan

Everything was good.

Family

6/10

Pleasant

21 Sep 2025

Richard

Great people - tired hotel

The place is rough. Could use some updating. Housekeeping was a let-down. Staff were a delight! Very nice people!

Self

4/10

Poor

12 Sep 2025

Daniel

Staff and service good amenities no so good

I didnt see on the site that the pool was down the internet was spotty in my room the bed was uncomfortable and i got these little red bumps all over my back from the bed, also the water pressure was definitely lacking. The staff and service were the only thing that made up for the other things.

Business

10/10

Exceptional

09 Sep 2025

Sherrel Wayne

Outstanding place to stay. Nice breakfast.

Business

6/10

Pleasant

13 Jul 2025

Curt

This is an old property. We got there and found out the pool was closed and had been closed for a year. I paid for a one bedroom suite planning on using the pull out bed as my wife snores so she got the bedroom and I got the pull out bed in the main room. The pull out bed was terrible. Bad mattress, bad springs, and it could not be slept on without causing pain. I ended up having to pull off the couch pillows and using them to sleep on the floor. Now for the good. The staff was friendly and accommodating. The breakfast was pretty good for a “free breakfast “ and the lady that ran it insured the hot buffet items were hot, full and kept clean. She did an excellent job and continually insured items were full in all other areas.

Partner

8/10

Excellent

12 Jul 2025

Ronn

Nice room

We were charged an extra fee for “incidentals” at check in that we weren’t aware of ahead of time. The advertised pool was under repair and that was not advertised, our children were looking forward to it.

Friends_and_family Family

10/10

Exceptional

24 Mar 2025

Jay

Very nice for it's age.

Leisure

10/10

Exceptional

03 Mar 2025

tresa

Wonderful

Keisha is an excellent employee and an example of the perfect host. She was able to change our room to be more accommodating for my dad who is elderly. She deserves praise and s large raise for her thoughtfulness. Breakfast buffet was great 👍

Friends_and_family Family

10/10

Exceptional

13 Feb 2025

Angela

Telley was extremely helpful and wonderful to work with!

Leisure Family

8/10

Excellent

09 Feb 2025

Scott

Loved the helpfulness of staff…top notch. Property was a little dated, but kept up and clean. Would stay again for the price we got.

Leisure Family

10/10

Exceptional

26 Jan 2025

Cemmon

Dirty

Business_and_leisure Family

10/10

Exceptional

26 Jan 2025

Rhona

This hotel is a little dated, no usb plug ins, but there was plenty of room, it had a great breakfast with hot eggs, sausages, oatmeal with many toppings, all the drink choices, fruits, cereals.

Leisure Partner

10/10

Exceptional

22 Dec 2024

Laura

We have stayed here before and we had another great experience. We were here for 3 nights. Beds are always comfortable and everything is clean. We like having the comforts of home and the extra room this residence inn provides at the same price or less than many hotels in the same area. Plus- breakfast is included here!

Leisure

10/10

Exceptional

22 Nov 2024

Mary

!

Leisure Friends

10/10

Exceptional

10 Nov 2024

Jacqueline

The front desk staff were all very friendly and helpful!! Breakfast was good coffee great wonderful experience!

Friends_and_family Family

10/10

Exceptional

05 Oct 2024

Jon

A vet

The stay was great! Management does need to retire and replace the tattered American flag on display.

Partner

8/10

Excellent

03 Sep 2024

Marie

It was 3 of use in the room and the TV wasn't in good placement. Ño privacy inside room with each other, no dividers

Leisure Friends

10/10

Exceptional

22 Jul 2024

Tammi

All of the staff were very friendly and helpful. The room and common areas clean and welcoming. We will be back

Leisure

10/10

Exceptional

12 May 2024

Carl

Has just an overnight stay. Every thing was nice and clean. The desk staff was very friendly. Can’t rate the breakfast yet, haven’t eaten yet.

Friends_and_family Family

10/10

Exceptional

05 May 2024

Robin

Overall a very nice hotel!

The bed was not as comfortable as hoped but as we get older we get too used to our beds. The bathroom could use some updating.

Friends_and_family Family

6/10

Pleasant

25 Apr 2024

Tina

The elevator was out. The rooms are outdated.
The room had 2 portable AC units, one in a window and the other on casters.
Very strange for a room in a higher price range.

Business Self

8/10

Excellent

14 Apr 2024

Renee

The elevator wasn’t working and we were in the third floor.

Leisure Family

10/10

Exceptional

25 Mar 2024

Ashley

Excellent!

This was fantastic for me as I travel for work and it was great not being bottled up in a tiny room. The front desk girls were so kind and helpful! Breakfast was better than most places! I also got an upgrade since they over booked and that was really nice!

Business

10/10

Exceptional

10 Dec 2023

Randy

Really nice stay

Really nice hotel people were super nice

Business

10/10

Exceptional

16 Nov 2023

Leslie

Excellent Stay

This isn’t a new hotel, but it was very clean and super comfortable. The breakfast was also good. I would stay here again.

Friends_and_family Family

6/10

Pleasant

01 Oct 2023

Patricia

Had to try 3 rooms before we got one that was clean and toilet worked!

10/10

Exceptional

11 Sep 2023

Verified traveler

Convenient to area

Business_and_leisure Family

2/10

Poor

31 Aug 2023

Paul

Fire alarm went off at 1am and again at 2 am. Also the hotel was damaged last new years by flooding and carpet still is not complete reinstalled.

Leisure Partner

8/10

Excellent

28 Aug 2023

Verified traveler

Weekend Stay

The staff were very friendly and accommodating. It looks like they are in the middle of a remodel but it was still very quiet and they were respectful of guests. I would definitely stay here again!

Partner

10/10

Exceptional

11 Aug 2023

Marie

Perfect place to get away from it all for a week. Clean, staff responsive, location great

Friends_and_family Family

10/10

Exceptional

13 Jul 2023

Jessica

The front desk staff was so kind and accommodating. Breakfast was great.

Leisure Family

10/10

Exceptional

11 Jul 2023

Deidra

Teresa and the housekeeping staff did an amazing job getting the rooms ready for the swifties in town for the concert. We arrived for concert #2, and the first concert goers partied all night and were late checking out. Thanks For a great stay! Delicious breakfast too!

Leisure Family

10/10

Exceptional

05 Jul 2023

Charles

The rooms were nice, the staff was friendly and breakfast was good.

Leisure Family

10/10

Exceptional

26 Jun 2023

Pete

We had a great stay!

Leisure Family_with_children

10/10

Exceptional

10 Jun 2023

Audrey

Everything was done expertly

Leisure Family

10/10

Exceptional

08 Jun 2023

Diane

Easy access to highways and the breakfast was great!

Leisure Friends

8/10

Excellent

06 Jun 2023

Sheila

Very friendly staff! Front entrance is a little difficult to discern.

Leisure Partner

10/10

Exceptional

21 May 2023

Dyanne

Friendly service, nice if somewhat older facility. Very clean.

Leisure Pet

10/10

Exceptional

19 May 2023

Tamera

We found mice droppings on the kitchen towel lying on the counter. I didn't raise a big stink about it, but I did let the front desk know.

Leisure Family

10/10

Exceptional

09 May 2023

Kelly

Great place

Friendly staff will be back in the fall for NASCAR.

Partner

10/10

Exceptional

28 Feb 2023

Michelle

The staff was attentive and always spoke with respect. Although the hotel was under repairs due to a recent flood, the rooms were beautiful and well maintained.

Leisure Family

10/10

Exceptional

09 Jan 2023

Heidi

Very quiet and clean!!

6/10

Pleasant

03 Jan 2023

Keva

Could have been better

Pool not operable, construction being done, elevator not working, not worth the money spent because of issues.

Friends_and_family Family

2/10

Poor

02 Jan 2023

Etta

Toliet out of order during night!!!

Business

6/10

Pleasant

02 Jan 2023

Paul

The hotel had a pipe break at Christmas time and they were cleaning up from it. Staff was friendly and breakfast great.

Leisure Partner

10/10

Exceptional

25 Sep 2022

Kenneth

Great place to stay and was nice and quite.

6/10

Pleasant

12 Sep 2022

Julie

I really liked the room I had. Only disappointment was there was no bedding in the room for the sleeper sofa in the room.

Leisure

8/10

Excellent

27 Jun 2022

Nick

Good place to stay lots aroubd to do

Friends_and_family Family

6/10

Pleasant

23 Jun 2022

Raymond

Need to update the rooms and carpeting. Otherwise the room was spacious.

Business_and_leisure Family_with_children

4/10

Poor

13 Jun 2022

Ryan O

The staff was very friendly and helpful.

The property is run down…seems like new hallways, but the rooms are pretty bad.

Could be nice if they fixed all the other rooms

Leisure Family

10/10

Exceptional

31 May 2022

Melissa

We had a long drive and were so tired. The front desk staff was kind, courteous, personable, friendly, and efficient throughout the checkin process. By the time I got my room keys, I was laughing so much that I forgot how exhausted I was. One of the best checkin experiences I have ever had.

Leisure Family

10/10

Exceptional

16 May 2022

Elyse

The staff was super nice, room was great and breakfast was great. Needed a toothbrush and advil but they did not have to give or buy.

Leisure Partner

10/10

Exceptional

09 May 2022

Terrence

Beautiful Experience Overall

Leisure Self

4/10

Poor

10 Apr 2022

Jill

Amazing staff in a crummy hotel

The staff is incredible. All of them were so kind and helpful - including the maintenance man who had to change our broken lock at 9pm on a Friday. Unfortunately, the hotel itself was so rundown and not in good condition. Not worth the price when there are several nicer hotels in the area

Friends_and_family Family

10/10

Exceptional

04 Jan 2022

Robert

Great stay.

Leisure Family

10/10

Exceptional

19 Sep 2021

adam

Nice people
Place it our need
It is show it’s age and needs some tlc

Friends_and_family Family

8/10

Excellent

13 Sep 2021

Lakira

Very nice and good service.

Leisure Family_with_children

2/10

Poor

16 Aug 2021

Verified traveler

The property was ok. It was everything else

Leisure Family_with_children

6/10

Pleasant

28 Mar 2021

Verified traveler

The employees were very kind and helpful. The room had crumbs on the rug and on a table. Spots on the sofa. Breakfast was disappointing, even during Covid. 1st day, no fruit, slim pickings in prepackaged, ended up at Cracker Barrel. 2nd day better selection.

Friends_and_family Family

4/10

Poor

20 Mar 2021

Verified traveler

Was not informed when making reservation or checking in that breakfast was not operational. Other chains are offering if something. Very surprised Residence Inn not

Partner

2/10

Poor

16 Mar 2021

nicholas

Hotel sucks

Swimming pool out of service and it wasn’t posted on the site. Got to hotel early morning wanting to go to bed and then arguing that it wasn’t paid for when I paid hotels.com had to argue with manager until 2 in the morning

Friends_and_family Family

8/10

Excellent

15 Feb 2021

Verified traveler

Property was nice inside. Single entrance door into lobby from parking was way to small. Snow wasnt removed from sidewalks, card readers at some exterior doors didn't work. Room was nice and clean

Friends_and_family Family

4/10

Poor

07 Feb 2021

Teresa

Pool was a key in our choice of stays but found out it was closed upon arrival. Nonrefundable by bookings.com. tried to call anyway but over 30 min wait time. Toilet and tub both backed up. Someone elses hair in the shower. Had to ask for sheets, pillows, towels even tho room was rented for 4, meaning one bed and a hide a bed that we had to make. Staff very nice but a very disappointing night out with grandkids that had hoped to swim.

Friends_and_family Family

4/10

Poor

25 Jan 2021

Michael

Hunting for a dead body

I love my Residence Inn stays but this one started off bad. I got my key and entered the room and the smell nearly knocked me off my feet. I began searching for the source and finally discovered that the maid had failed to empty the trash under the sink which was filled with now putrid rotting take-out food. I returned the keycards to the desk and was given another room which was more satisfactory but still not up to the usual Residence Inn standards. I have stayed at another Residence Inn in Olatha which was far superior and will stay there the next time I visit my daughter and grandchildren. This one seems old and in need of renovation.

Friends_and_family Family

6/10

Pleasant

06 Dec 2020

Nicholas

Annoying housekeeping

Check in was easy and the receptionist was friendly. Rooms were dingy and outdated. Bed was comfortable. Housekeeping tried To get into our room 3 times before checkout. but the extra security lock stopped them

Friends_and_family Family

8/10

Excellent

28 Nov 2020

Sue

The rooms were clean but a little outdated and worn. The room was nice for my family.

Friends_and_family Family

2/10

Poor

09 Nov 2020

Elizabeth

Terrible Experience 11/6-8, 2020

We stayed here for a soccer tournament on Friday November 6th thru Sunday November 8th. Upon arrival, we were not informed about the change in the breakfast options and had not planned on bringing extra food to make up for the muffin, apple, and bottle of water for that was offered in a bag. I completely understand covid and the need for a change but would have appreciated being told this at check in. We had a 2 bedroom suite and the hvac was not working correctly when we arrived. We asked for someone to come and look at it. It took 5 hours for the maintenance man to come and he was still working at 10:15pm. We had children that needing to be sleeping but were unable to. The pull out sofa did not have bedding in the room. Guess we were to call and ask for it but was not told that at check in. The sink was clogged and we asked for that to be fixed while we were away from the room. We came back and the sink was not fixed. Plus tools were left on the sink. Very poor customer service when we asked for someone to look at it again. We were told they had fixed it and it was handled. The housekeeping staff doesn’t come into rooms so no towels are changed or trash taken out. For the price of the room, these should have been taken care of somehow. I have never had an experience like this at a Residence Inn. I expected a much better stay than what was provided. When we informed the front desk of our feelings, we were told they could only take $40 off our bill. Very disappointing.

Friends_and_family Family

8/10

Excellent

01 Nov 2020

Verified traveler

Great Staff! Some building TLC needed

Employees were very friendly and accommodating. Only complaint is that some things were needing cleaning and/or updating (i.e. the laundry room was filthy, things all over/dryer in need of repair). Also garbage attention could have been better. Since covid they do not have daily room service so people just leave their garbage at their door or by the elevator garbage on floor... I noticed several times the same bags of garbage sat for a day or more. I would still go back here though.

Business Self

4/10

Poor

20 Oct 2020

Michael

Not recommended but great location.

I selected this hotel specifically because of prior recommendations and access to a pool and hot tub due to the type of trip.
The pool area was horribly maintained, the hot tub was broken, room service did not enter our room at any point leaving us to ask for supplies and a place to put our trash.

The location was extremely convenient but that’s about the only positive I have about this property.

Friends_and_family Family

10/10

Exceptional

19 Oct 2020

Donald

Surprised by the space

This was our first experience with Residence Inns. As the name implies, a home away from home...lots of space and a furnished kitchen. We were pleasantly surprised!
The only disappointment was we felt like Covid-19 was an excuse for a very basic \"grab-and-go\" breakfast. We were at another motel that had a person behind a table that let us choose items from behind them to take on a tray to our room.

Partner

10/10

Exceptional

22 Aug 2020

Thurman

Great hotel!

Awesome receptionist, beautiful and clean, quiet and comfortable spacious room... more than expected and kitchen items included was a surprise.

Self

8/10

Excellent

13 Aug 2020

Verified traveler

We really liked the layout and space of the room but it was a little out of date and a bit neglected. Had to put clean sheets on the pull out bed.

Friends_and_family Family

8/10

Excellent

13 Aug 2020

Sarah

Great stay

The room was great- spacious and clean with everything we needed. We were just a little bummed to find the pool closed.

Friends_and_family Family

10/10

Exceptional

10 Aug 2020

Sally

Had a 2 bedroom 2 bath suite for the night. It was wonderful, lots of Room for 3 women to get ready in the morning

Friends_and_family Family

6/10

Pleasant

08 Aug 2020

Jose

Needs some remodeling.

The hotel is dated and showing its age.
Pros: quiet at night, roomy, cool temperature if you like your room cooler. It was on the main floor and the temperature was set at 68 but never went above 72, even though I turned the AC off as I like it about 75.
Cons: one glass in the kitchen only. Some glass cups but I prefer glasses. Fridge was very loud.
Chair was old. Bath tub was slow and by the time I was done with my shower I had water all the way to my ankles. I guess the only good thing about it was that the water pressure was good.
Over all an ok stay but for the same price I'll stay at a different property next time. I'll not be coming back here.

Business

10/10

Exceptional

09 May 2020

Verified traveler

Everything was great! The room was spacious and loved the view of the pond.

Friends_and_family Family

10/10

Exceptional

14 Apr 2020

Jason

Good value and great experience

Everything was great loved our stay!

Friends_and_family Family

10/10

Exceptional

08 Dec 2019

Verified traveler

the room was nice and clean i enjoyed the stay here

Friends_and_family Family

8/10

Excellent

08 Oct 2019

Thomas

Nice Stay!

The location was great. The people were super friendly.
The food was tasty. The only drawback, the whole
hotel needs updating and the pillows are awful.
I would highly recommend this hotel.

Friends_and_family Family

8/10

Excellent

05 Oct 2019

Verified traveler

Pet friendly, staff was pleasant, great location for food options and spacious rooms

Business_and_leisure Family_with_children

8/10

Excellent

18 Sep 2019

Janice

Very nice accommodations, uncomfortable bed

Everything was great about our stay--nice, large room, excellent breakfast, location good... only drawback was the bed. A little padding on top, but then...hard as a rock! Woke up sore every day for the six days of our visit. Otherwise very nice and would recommend.

Friends_and_family Family

8/10

Excellent

24 Aug 2019

Verified traveler

The \"king\" sofa is a misnomer. It's a full pull out with a chaise that doesn't meet. Bless the staff, they were wonderful after getting hit by lightning, but one of the selling points was internet TV and it never came back and no consolation. Also, guaranteed with one credit card and gave another for incidentals but charged wholly on wrong one because the computers were down, but no communication. I want to emphasize the staff is great, but little tools to fix issues.

6/10

Pleasant

05 Aug 2019

Jennifer

Needs some TLC

The sofa bed wasn’t clean. Bloodstains On bedding and trash under it. Bed not very comfortable. Breakfast good. Staff helpful. We just sorted the bedding on the sofa bed ourselves as housekeeping wasn’t available.

Family

8/10

Excellent

09 Jul 2019

Rhonda

Breakfast was fabulous! Not super easy to find this place but doable! We had trouble with the A/C—-either too cold or too hot. Didn’t maintain a steady temperature in the room.

Partner

10/10

Exceptional

28 Jun 2019

cristina

Royals kind of 40th birthday

The AC wasn’t working right I called front desk she came down and checked it out called the maintenance man AT HOME on his DAY OFF and he was there within 20 minutes to try and remedy the issue!!! Very friendly staff everyone!!! And we definitely would stay here again!!!

Friends