Name: TownePlace Suites Kansas City Overland Park
Address: 7020 W 133rd St, Overland Park, 66209, US

4/10

Poor

27 Jul 2026

Caroline

We have stayed at several towneplace locations but this one is in need of serious updates and repair. The microwave was dirty. The fridge door wouldn’t close unless you slammed it because it got caught on the counter. There was also mold in the microwave and the utensil drawer fell apart in my hand. The bathroom was old and had a tub with very old fixtures although the shower head was good. The food at breakfast was pretty lousy and while there were bagels and toast there was no butter or peanut butter available and the options were pretty dismal overall. The staff was nice but this location really needs to close for 6 months and do a complete overhaul. Not up to usual Marriott standards

8/10

Excellent

14 Jun 2026

Keith

The staff was very helpful and kind and it was in a great location

Partner

8/10

Excellent

11 Jun 2026

gourav

It’s good and the staff is great.

Self

8/10

Excellent

09 Jun 2026

Demetrius

Rooms were nice and clean.

Self

6/10

Pleasant

07 Jun 2026

jon

I walked by the trash on the side entrance 3 days in a row and it was full and needed emptied and really smelled bad! Hot tub didn't work as it should and had a lot of leaves in it. The breakfast was par at best!

Self

10/10

Exceptional

11 May 2026

Alvin

Staff was great, the breakfast was good and the room was nice.

6/10

Pleasant

29 Mar 2026

Aslam

Clean room but small space and very dated. If you don’t need stove and a full size refrigerator, which occupy too much space in the room, look elsewhere. Low ceiling makes the room look pretty cramped. Not worth my $200. Below average breakfast. Only good thing there was front desk staff and special shout out to Miriam. Thank you for being so nice.

Family

10/10

Exceptional

13 Nov 2025

Vincent

Nice hotel, Clean and Great staff

6/10

Pleasant

06 Oct 2025

Heather

Our bed was not the most comfortable. The rooms could use updating. It was an average hotel at the most.

Partner

8/10

Excellent

08 Jun 2025

Sheila

All good..

Leisure Family

10/10

Exceptional

01 Jun 2025

celeste

Wonderful room, quiet!

Self

10/10

Exceptional

28 Apr 2025

Michael

Staff was very helpful and lots of parking

Leisure Family

6/10

Pleasant

10 Mar 2025

Katie

OK overpriced for what you get.

Smelled like cigarette smoke on our floor when we got there, we complained andit got better. sofa bed horrendous

Business Family

8/10

Excellent

29 Jan 2025

Jamie

Good

Leisure

4/10

Poor

03 Oct 2024

Brett

Hotel was clean but no hot water

I'm giving this hotel a poor rating mainly because we did not have hot water when we stayed. We didn't realize this until early the next morning when we wanted to shower. The hotel staff could not get the issue fixed before it was time for us to check out. This was not their fault.

I spoke with the staff about getting a partial refund for our inconvenience. They stated they would not give me a partial refund for the inconvenience because I booked through Hotels.com. They said they would give me Marriott points to be used later. However, the points they gave me was the equivalent of about $2.50. The hotel manager emailed me apologizing for the inconvenience, and I explained that giving me $2.50 was an insult, not compensation for the inconvenience. And, that I would like to be compensated fairly. The manager did not respond after that.

The hotel itself was clean and in a nice area. The breakfast they offered was okay, not exciting. Overall, I would not have had any real complaints about the hotel, if we had hot water and been able to shower. Or, if the manager or staff had even attempted to compensate me fairly for the inconvenience. This is a Marriott run hotel and they should do a better job of taking care of their customers, even those that book through Hotels.com and not directly through Marriott. Basically, I paid over $165 for a room where I could not shower.

Partner

2/10

Poor

01 Oct 2024

Edwina

I didn't stat because it was the wrong hotel. I wanted to switch to the correct one, but couldn't connect to custoner service

10/10

Exceptional

29 Sep 2024

Amy

Great stay

Leisure Partner

6/10

Pleasant

26 Aug 2024

Sheri

My only complaint was we had room 111 and it was right next to the boiler room which kicked on and off all night long was rather annoying. Would not recommend giving this room to anyone unless it was the only option available and the guest was told about it ahead of time.

Partner

10/10

Exceptional

19 Aug 2024

Robert

Nice hotel

Nicely designed room, clean and comfortable. Breakfast bar not many options.

Business

8/10

Excellent

14 Aug 2024

wendy

Its a nice place to stay. Great staff and bfast. The facility needs updating.

Leisure Partner

6/10

Pleasant

12 Jun 2024

Jennifer

The room smelled awful and when brought up to the staff, they came in and sprayed a heavy solution on the carpet and bed. It wasn't a great feeling knowing I was going to be laying in that bed momentarily. There were other complaints from guests that our group was traveling with. We've stayed there before and didn't have this experience so hoping this is a rare miss.

Business Self

8/10

Excellent

05 May 2024

Justin

Nice place with a few issues

We arrived after dark. We missed the entrance because it was not lit and the parking lot was so dark. Not very safe after dark. Ran out of hot water Saturday morning. That’s never fun!

Friends_and_family Friends

10/10

Exceptional

02 Mar 2024

Maranda

The front desk was very nice and helpful with checking us in and making sure we had everything we needed.

Leisure Family

10/10

Exceptional

23 Feb 2024

Kassandra

Great Experience overall. Spacious Rooms

Leisure Family

10/10

Exceptional

17 Feb 2024

Chintamani S

Comfortable and cozy

Cozy, well maintained, good privacy and secluded parking.

Friends_and_family Family

8/10

Excellent

24 Dec 2023

Vickie

Even though the property is a tad dated, it's very clean and quiet. Excellent location. Great value for the money.

Leisure Self

10/10

Exceptional

23 Nov 2023

Dale

Staff were very friendly - special recognition of the woman handling the breakfast who was so pleasant and accommodating.

Leisure Partner

8/10

Excellent

12 Nov 2023

Beth

I love how spacious the rooms are however, the bathrooms are very small. Our ac wasn’t working right and the dishwasher ran constantly however, the staff was incredibly responsive and kind! They quickly gave us another room.

10/10

Exceptional

20 Oct 2023

katie

Quick and efficient check in @ front desk. Clean room. Super comfortable bed.

Business Self

10/10

Exceptional

12 Aug 2023

Jan

Free hot breakfast, nice outdoor pool with plenty of chairs and towels, suite with large closets and compact kitchen. Friendly staff and you can walk to the hen house supermarket

Leisure Family_with_children

8/10

Excellent

12 Aug 2023

Scott

on the tv, marriott advertising was difficult to bypass.
quality of bed linen was poor. fitted mattress sheet came undone. overall experience was 3.5

Partner

10/10

Exceptional

10 Jul 2023

Taylor

Great place to stay. Clean and had great staff-very helpful and friendly.

Leisure Family_with_children

8/10

Excellent

10 Apr 2023

Vidya Sagar

Friendly front desk staff and very accommodative.

Leisure Family_with_children

2/10

Poor

19 Feb 2023

Jamie

Paid $200 for a room and was unable to take a shower. No hot water .

Business Partner

10/10

Exceptional

02 Jul 2022

David

Excellent value and terrific service

Friendly staff. Good service. Easy access to most of Kansas City. Plenty of food options. Near shopping. Safe neighborhood. There was nothing not to like.

Partner

4/10

Poor

27 Jun 2022

Katlyn

My mom checked in Friday and was charged an extra $360 even know we paid ahead of time and they were unable to explain why she was being charged that. Then when I went to check out I asked about the charges and the lady at the front desk was very dismissive and blamed the charges on Expedia and kept interrupting me when I would try to tell her that we already paid 2 weeks ago when we booked and then walked off. Then my mom called me and the hotel charged her an extra $80 after we checked out. I call spoke to who ever was working and they informed me that they just ran her card for the whole room and did not use the save payment from Expedia…I will not be back since this was poorly dealt with and the front staff needs work on how to engage with guests

Leisure Family

6/10

Pleasant

11 Apr 2022

Marie

Close to restaurants and shopping. Could use some updating.

Leisure Family

4/10

Poor

25 Oct 2021

Adam M

Great location. Easy access. Quiet area.

Leisure Family

8/10

Excellent

24 Aug 2021

Colleen

This place is tucked away in the perfect spot. Easy access to shopping and major highways. There is always someone at the front desk. No waiting around. Very nice staff. All areas of the room was clean. The breakfast was a little displeasing but not any more than others. Very quiet and well maintained. Very comfortable beds. All amenities available.

Business_and_leisure

10/10

Exceptional

24 Jul 2021

Verified traveler

Please add a review? No thanks!

Business Pet

8/10

Excellent

19 Jul 2021

Shayla

Good family stay

Very pleasant experience, nice and spacious!

Friends_and_family Family

8/10

Excellent

05 Jul 2021

Barry

Staff was very accommodating and eager to please.
Facility is beginning to show some signs of wear. A/C blower would not run continuously. Bathroom sink was a slow drain, probably because the lever/closet needs adjustment.
I was there for both of my parents funeral, and the staff was very thoughtful about it and provided a nice condolences card. I really appreciated it.

Friends_and_family Family

6/10

Pleasant

28 Jun 2021

James

Older property

Older property. Very dated.

Friends_and_family Family

6/10

Pleasant

15 Mar 2021

Verified traveler

Dishwasher was broken and the dishes inside were dirty. The outlet in the kitchen did not work so couldn’t use coffee pot or toaster in kitchen.

Friends_and_family Family

10/10

Exceptional

22 Dec 2020

Teresa

We were treated very nicely by all of the staff.
Our room was clean and well maintained

Business Family

10/10

Exceptional

06 Dec 2020

Tess

Staff very polite
Easy access to main streets, restaurants, fuel

Business Family

10/10

Exceptional

03 Oct 2020

Neal

Wonderful staff, and clean, quiet, safe area

All of the staff at this hotel ate incredibly friendly and accommodating.

I would recommend this hotel to stay at if youre looking for a quiet place close to Kansas City.

Business Self

10/10

Exceptional

29 Jun 2020

Rodney

Anniversary night

My wife and I stayed the night to celebrate our anniversary. Even with a large group of kids across the hall, we couldn’t hear them during the night.

Partner

4/10

Poor

07 Jun 2020

Verified traveler

We Couldn’t get the water in the bathroom sink and shower from being extremely hot. It seemed like the cold water lines were shut off. I also reserved a king bed room but we got a queen. We were going to bed before I noticed it and was too tired to walk back down to the front desk to get a different room.

Friends_and_family Partner

10/10

Exceptional

09 Apr 2020

Doug

Very nice

Clean comfortable room and very nice staff. Great stay.

Self

8/10

Excellent

17 Feb 2020

Jeffery

Always nice, clean and friendly

Business

10/10

Exceptional

04 Nov 2019

Verified traveler

This a great location. Very quiet and close to anything you’d want. The staff was amazing especially Tyra the GSR who greeted us and checked us in and out. Very professional and courteous staff. All welcome us and said hello even just passing in the halls. The room had awesome amenities even though we were only staying one night. Breakfast was fresh and area was well maintained. I will definitely stay here again.

Leisure Family

10/10

Exceptional

01 Nov 2019

Verified traveler

Vary clean, had friendly staff. Breakfast was great

Friends_and_family Family_with_children

2/10

Poor

27 Sep 2019

Brandon

Cold

The hotel had no hot water at all. But yet they still took reservations and wouldn’t offer any compensation at all for not having any hot water.

Business

4/10

Poor

23 Sep 2019

Verified traveler

There was a very very loud group of guest in the lobby that came in around 12:30 AM. When we went down to discuss it with the front desk, we were told they would be leaving in about an hour. Rather than asking the loud guest to quiet down. Sleep was very much near impossible for the next few hours. Very Very disappointing service. Definitely a small chance we will ever return to this hotel.

Friends_and_family Partner

6/10

Pleasant

22 Sep 2019

Verified traveler

Lots, and lots of pets. It was not real clean, which I’m sure would be hard when there are so many pets staying here.

Friends_and_family Family

10/10

Exceptional

08 Sep 2019

Robert

Nice place

Partner

10/10

Exceptional

13 Jul 2019

Verified traveler

Enjoyed location and easy access. Close to eating and golf courses.

Leisure Family

6/10

Pleasant

07 Jul 2019

Debora

When I first arrived I noticed the weeds all through out the front entrance. With beautiful flowers and so many weeds. I took away from what could be a beautiful entrance.

Leisure Partner

8/10

Excellent

05 Jul 2019

Marty

Room was clean, but had some damage that should have been repaired.

Leisure Partner

10/10

Exceptional

11 Feb 2019

Kristina

Passing through.

Great place to stay and everyone was very nice and courteous! Was a great place to stop to stay overnight during our two day journey.

Family

10/10

Exceptional

16 Jan 2019

Verified traveler

It was set up like a mini apartment. It even had a business desk. it was truly outstanding!

Leisure Self

10/10

Exceptional

04 Dec 2018

Corrina

GREAT HOTEL! Great location! Close to everything!

What a GREAT HOTEL! This may be one of the better, more affordable hotels I've stayed at in the past couple of years. Great location. Lots of shopping, restaurants, movies, etc... within a block.Walking distance. Very SAFE area. Good sized room with a kitchenette! We have absolutely no negatives at all about this hotel or area. I highly recommend staying here!

6/10

Pleasant

07 Nov 2018

Verified traveler

Meh.

Room wasn't very clean, and I found live bugs in both the kitchen and living areas. Asked to be switched to another room. Second room wasn't much cleaner but didn't find any bugs. Heating didn't work in the second room; the fan came on but no heat. I found that out in the middle of the night of my last night there and it wasn't super cold so I just shut the fan off and let it go. The shower diverter in the second room barely worked also. Really had to pull on it hard in order to not have it continue gushing at my feet while taking a shower, thus the shower flow wasn't great. Also didn't understand why the shower curtain was about a half inch, no more than an inch lower than the tub height. Obviously this resulted in water on the floor, despite my attempts to prevent it. The dishes in the kitchenette of both rooms were not very clean either. Had I been given those at a restaurant I would have sent them back. Some of the staff were very friendly and some weren't. They did give me a gift basket as an apology for the issues but I'm not sure I can overlook these problems. I've stayed at more than half the hotels in the OPKS area and I'll probably avoid staying at this one in the future if possible.

10/10

Exceptional

05 Oct 2018

Lisa

Everything was great: service, room, amenities, etc. Only bummer was that the pool was outdoors and we happened to be there on an unseasonably cool weekend.

Family

8/10

Excellent

02 Oct 2018

Verified traveler

The complimentary breakfast was very good, the staff very friendly and helpful

8/10

Excellent

03 Sep 2018

Verified traveler

The room was clean and in good shape. My only complaint would be the breakfast. No kind of meat or protein on the weekends to choose from. My wife can't have lactose and the was nothing but oatmeal for her to eat.

Family

8/10

Excellent

05 Mar 2018

anonymous

Ok hotel in Overland Park

Overall it was ok. It is in a quiet safe area of town close to everything.

The room was set up odd and some of the smaller details of the room was not the best kept up. One of my toiletries was open already and the latch for the door lock was missing a screw. The ligh switch was not easy to initially find and one of the outside doors did not work with my key. It is just very minor stuff though.

Breakfast was ok on par with any place.

The staff was very nice and the overall hotel was good. It is a good place if there is s deal and is better than some places.

8/10

Excellent

26 Jan 2018

BF

Solid!

Units are like little apartments... if you prefer to not eat out while traveling for work or play, this is a good option.

8/10

Excellent

03 Jan 2018

jerry

Nice hotel close to shopping.

Room was nice and breakfast was good. hotel staff were nice and very helpful.

8/10

Excellent

06 Nov 2017

Steve

Nice

Service was great, the shower left a lot to be desired-no pressure and faucet leaked.

Family

6/10

Pleasant

01 Nov 2017

Ben

Weird positioning

I like the brand but this renovation seemed shoddy. The TV in my room could not even be frontally viewed from the bed which was a major inconvenience to me

10/10

Exceptional

01 Nov 2017

Marty

Stay Here

Nice and quiet...close to great restaurants and attractions. All of the staff were friendly and greeted you. Rooms were clean.

Family

8/10

Excellent

28 Aug 2017

David

Comfortable beds. Air conditioning not easy to regulate, but maintenance man (Sam?) very professional in helping solve problem. Room layout rather awkward, access to shower requires door opening which cannot occur if second person standing and using sink. Infrequent maid service, fresh towels.

10/10

Exceptional

05 Aug 2017

Verified traveler

Helpful Staff. Good location. Shopping is close.