Name: Embassy Suites by Hilton Kansas City Overland Park
Address: 10601 Metcalf Avenue At I-435, Overland Park, 66212, US

10/10

Exceptional

31 Jul 2026

Elizabeth

It was a very special trip to Overland Park…Clean room, Staff excellent and my breakfast was excellent!!!

4/10

Poor

26 Jul 2026

Philip

The lobby is so hot and highly uncomfortable. Our room was the same when we got there and took hours to cool down. The hide-a-bed and bathroom look very old and run down. The breakfast is mediocre at best. The coffee was terrible and undrinkable. Embassy's are known for their breakfast and this was highly disappointing. The food was not good, the oatmeal runny and cheap, and the juice wasn't even working. The elevators are broken. One completely stopped working.
We will not be staying at this location again.

8/10

Excellent

24 Jul 2026

Philip

I did not expect to have to pay for parking - I was there 2 nights and paid $68 for parking... outside... in an unsecure lot... That seemed like a calculated ripoff. The rooms had the thermostats set so that no matter what temperature you set them at - after two hours they would reset to 74 degrees. This means the room would be cool for two hours and then quickly get hot unless you physically turned the air off, then on, then reset the temperature. There was ice water offered in the lobby but it was always empty. They gave 2 free drinks, but only kept the bar open for a couple hours and it was very crowded so the wait was long. Too long for me. Brent the guy at the front desk was super nice, and I appreciated him. The omelet chef was nice to. They insisted on serving you from the buffet line - maybe to ensure you didn't take more than 2 pancakes and 3 pieces of bacon - which seemed to be the \"ration.\" I twice heard other staff people discussing how to make sure they charged people who did not check out on time. honestly Brent was the only guy who seemed to have a clue. I would not go back to this location even though the food and room was good for 3 reasons - the thermostat hack, the parking cost, and the fact that behind the side tables beside the bed I found left over food from several days before.

10/10

Exceptional

24 Jul 2026

Sarah

Great room and amazing breakfast!

10/10

Exceptional

19 Jul 2026

MELISSA

The room was very nice and spacious, but the shower floor was dingy. Actually, the whole bathroom was dingy. The countertop is clean, but the red wood had layers of grime. The white paint was yellowing and especially underneath the sink when you’re sitting on the toilet, you can see how dirty the floor actually is. Normally, I would ask to change rooms but we were there late on a Thursday staying till Sunday so I’ve just ignored it. The pool water was cloudy and the chlorine was overwhelming. But the evening reception was lovely and the free omelette station and breakfast was wonderful as well. Super busy place the front desk gentlemen Brent was very gracious and helpful and overall it was a nice stat.

Friends_and_family Family

4/10

Poor

18 Jul 2026

Robert

We book our room with this hotel knowing they have great breakfast, which they did. But the room needs to be updated badly. The shower flooded the floors in the bathroom, barely any water pressure. The bathroom door knob didn’t close or lock. The AC wasn’t working well, it was hot. We all woke up during the night to sweat. I wouldn’t stay again.

Friends_and_family Family

10/10

Exceptional

16 Jul 2026

Martin

Christine was fantastic and all the staff at the evening reception and breakfast were equally great!

Partner

2/10

Poor

15 Jul 2026

Thomas

On Saturday, July 11, 2026, My wife and I stayed at Embassy Suites by Hilton in Overland Park, Kansas. We paid $300 for the night. Our stay was the opposite of restful. Starting at about 10:00 PM, teenagers ran up and down the halls, stomping and yelling. I visited the desk attendant to request that he take action, and then was forced to call once per hour thereafter as the yelling and stamping continued. This continued until 3:00 AM when the front desk attendant finally called the police who arrived and quelled the disturbance. When I requested to speak with a manager the next day, I was told that none were available. However, the front desk attendant took my telephone number and told me a manager would call me the next day. The next day, Monday, came and went. No one from the hotel called me. Tuesday morning, I called and again requested to speak with a manager. Finally, a manager returned my call Tuesday afternoon. The manager offered me 10,000 Hilton stay points, which is equivalent to about a $50 refund off of my $300 stay. This was not acceptable. He then told me he would have his supervisor call me that day or the next day. His supervisor did not call. Moreover, in addition to the noise and police presence and lack of responsiveness by the hotel, the air conditioning in the room was incredibly noisy. When it came on, as it did repeatedly, it drowned out the TV. In sum, the stay was miserable and the hotel does not care to make things right for its customers.

Family

8/10

Excellent

13 Jul 2026

Avante

Nice place, I love the embassy suites I am used to the one in Atlanta so I’m a little spoiled but this was great nonetheless. Nice spacious kick your feet up and enjoy the amenities.

Self

10/10

Exceptional

12 Jul 2026

Tedla

The property entrance parking area needs some work

Family

10/10

Exceptional

05 Jul 2026

Myriam

Love the building and the breakfast, clean and nice staff

Partner

10/10

Exceptional

04 Jul 2026

Kenneth

Great check-in! Room was very clean. Staff was very helpful!

Partner

8/10

Excellent

04 Jul 2026

Gabriel

Shower handle broken, licked

Partner

6/10

Pleasant

01 Jul 2026

suzanne

No ability to stream movies or apps for movies- upscale hotel not keeping up with technology isn’t smart.

Friends

10/10

Exceptional

01 Jul 2026

Kendra

This is one of the best hotels I’ve ever stayed at.

Family_with_children

8/10

Excellent

29 Jun 2026

Carrie

I really like this hotel and will stay there again. I did have issues with the wifi and my closet had no hangers and the first time I didn’t have an iron for my clothes. The bathroom was my main concern because the shower was in really terrible shape. I laid down towels and used it, but was tempted to do a sponge bath. I did report this and they were good about saying they were putting an order in to maintenance right away. The bed there is always awesome. I had a two-room suite. Everything else is very nice. I look forward to my trip back this fall.

Self

10/10

Exceptional

29 Jun 2026

Cesar

The staff was very welcoming. There is a convenient bar and breakfast area right in the middle of all the rooms.

Family_with_children

10/10

Exceptional

22 Jun 2026

Amanda

Pool was nice and relaxing and the hotel was very pretty.

Partner

10/10

Exceptional

21 Jun 2026

Jesus

Cool vibe, nice layout. Breakfast amazing, complimentary bar drinks as well. Room was good everything great! Recommendations: extend breakfast hours for us late sleepers and put volume up on the tvs at the bar for ambiance, or play music.

Family_with_children

6/10

Pleasant

20 Jun 2026

Fadi

Nice breakfast
Friendly staff
Noisy AC

Friends

8/10

Excellent

19 Jun 2026

Rachel

The breakfasts were great with a good variety and filled up the family and the happy hour snacks were good also. The pool was not the cleanest and so the kids did not want to get in it, That was a big part of us choosing that particular hotel.

Friends_and_family Family

10/10

Exceptional

18 Jun 2026

CACHKET

Brent at check was so helpful!!! He did a great job welcoming my daughter's and I for our One night stay.

Friends_and_family Friends

4/10

Poor

11 Jun 2026

Rebecca

The breakfast closed early on Saturday when it was communicated to close at 10:30. The housekeeping staff repeatedly knocked on my door between 8:30 and 10:00. The last time the house keeper let her self in while the room was still occupied. She did not announce herself either time. The front desk told me that I would receive points for the inconvenience, but they did not provide me with a case number. Their excuse was a language barrier with the house keeper as the house keeper speaks very little english. Mind you check out is noon and I had not communicated that we had vacated the property AT ALL!!!! So now Hilton shows no record of the complaint. Now I have to take time out of my day to call the hotel to see what the status is for this inconvenience.

Family_with_children

8/10

Excellent

10 Jun 2026

Jason

Tiffany, the front desk clerk, deserves special mention in this review. There was a disconnect between the room that I requested (not all rooms at this location are suites, and I specifically requested one) and the room that I received. Tiffany went to great lengths to honor my request. She arranged for us to have a different room and allowed us to keep our stuff in our initial room while our new room was being prepared. I appreciated the fact that she was willing to help us out when others were of no assistance whatsoever.

Partner

10/10

Exceptional

03 Jun 2026

Marvin

Everything was great

Partner

6/10

Pleasant

02 Jun 2026

Cedric Ameil Fields Sr

They need to tell people it's $9 to park an open drive the only protection your getting is that car don't get towed.

Self

8/10

Excellent

01 Jun 2026

Michele

Property was clean and well maintained, bed and pillows were comfortable, staff friendly and helpful. Only negative was that the pool area needed attention. Pool water was cloudy and there were several used towel scattered around. I would stay here again.

Family_with_children

8/10

Excellent

31 May 2026

Jason

The staff were friendly and very accommodating. The nightly reception/happy hour was a great way to kick off the evening. The breakfast bar is such an added bonus. Overall a great stay.

Family_with_children

10/10

Exceptional

26 May 2026

Steve

I AM ALWAYS HAPPY WHEN I STAY AT AN EMBASSY PROPERTY!

Partner

8/10

Excellent

23 May 2026

joe

Good location right off metcalf and 435. Room was clean. Included breakfast buffet and a couple free cocktails during happy hour. Didnt get to take advantage of either of those though

Friends_and_family Family

8/10

Excellent

22 May 2026

Jessica

We really like staying at this property. The staff is always accommodating and we like the amenities. However, the amount of preteen and teenage children allowed to wonder the property unsupervised is getting ridiculous. The last two visits were not as enjoyable. The staff tries hard to control them but the parents and coaches need to do better. The kids were running around, kicking doors, playing tag in the hall and being disrespectful to the housekeeping staff. The front desk staff had to come up twice and talk to them but they kept running from her. More needs to be done to hold the adults accountable that are traveling with the teams. Several parents were drinking at the bar as the kids were running around. I know the hotel makes their money off these teams but they are scaring away other customers.

Partner

6/10

Pleasant

10 May 2026

Mark

This hotel is ready for an overhaul. For an Embassy Suites, it is very date.

Partner

2/10

Poor

08 May 2026

Steven

The breakfast bar was fresh. That's a good thing about the trip the bad thing is it's so out of shape and outdated from years and years and years of where your website says you have room service which you don't it says you have an inside restaurant but it doesn't say the prices are ridiculous like a $22 hamburger. We're just old country folks old 73 years old and not rich and we think we wasted the 427 completely we were very unsatisfied the couch was hard as a rock you couldn't I mean to sit on it was very uncomfortable you had to lay in your bed and watch TV if you want to do that and that was okay except none of the remotes work no closed caption for the hearing impaired. So I am 100% on satisfied very 100% unsatisfied with the hotel. They had not the Bell hop they had to get a maintenance guy to help us with our luggage because we're 73 years old one elevator broke down so you got one elevator for the building so it took us 20 minutes to get on an elevator and then we checked out we had to actually go through the service elevator because we couldn't get on an elevator kept coming up and down full of people. We're not happy we will never stay there again I just wish I could get my money back

10/10

Exceptional

03 May 2026

Janice

So so nice. Clean, updated. Linens were fresh and soft. Breakfast was wonderful.

Friends_and_family Family

6/10

Pleasant

02 May 2026

Rob

Breakfast was the biggest draw for most guests there. Pluto was a full breakfast. Majority of the rooms on our floor were scrapbooking people and travel people. Rather strange for a hotel we thought.

Friends_and_family Family

8/10

Excellent

28 Apr 2026

Tim

Ok

10/10

Exceptional

27 Apr 2026

Hanh

It's good to stay there .. clean .. but the air condition very noisy whenever it run .. may be the air-conditioning system a little bit too old ! Other than that .. everything good , especially receptionist were very nice 👍!

10/10

Exceptional

11 Apr 2026

Jodi

Beautiful property and area. We were only there 1 night for a nearby half marathon. It was a really nice room & hotel.

Friends

10/10

Exceptional

09 Apr 2026

michael

Excellent amenities

10/10

Exceptional

07 Apr 2026

Tricia

Excellent

Partner

10/10

Exceptional

05 Apr 2026

Jessica

Great stay!!! Excellent front desk service - extremely accommodating!

Partner

10/10

Exceptional

31 Mar 2026

Brad

Bar tender was not a social welcoming person. Rude

Family

6/10

Pleasant

27 Mar 2026

Marvin

Cleaning staff abismal

8/10

Excellent

22 Mar 2026

Roseanne

Our room was too small. Room 409. The pool is way too small.

Partner

10/10

Exceptional

22 Mar 2026

Jessica

Great service and accommodations. Front desk staff was very helpful!

8/10

Excellent

21 Mar 2026

Heather

Gym was good. The pool was closed so the kids were not happy!

Friends_and_family Friends

4/10

Poor

21 Mar 2026

Star asia

I booked this for my kid to swim bc she can never swim on her birthday. The pool was closed for maintenance the entire day. Then opened up as we were checking out.

Friends_and_family Family

10/10

Exceptional

19 Mar 2026

Joseph

good

Self

8/10

Excellent

19 Mar 2026

Brian

Brent at the reception desk was top notch! Room was clean and comfortable. The only area I could see it being better would just a cleaner pool and cleaner pool area you could tel the pool tiles would benefit from a good clean and scrub. The amount of amenities at this hotel would still make sure we come back.

Friends_and_family Family

10/10

Exceptional

17 Mar 2026

Stephanie

We enjoyed the hotel. The breakfast was hot and well served. The location was close to all the attractions.

Family_with_children

10/10

Exceptional

16 Mar 2026

Patricia

Everything was very lovely.

8/10

Excellent

13 Mar 2026

sarah

Nice stay, hot tub cold

10/10

Exceptional

11 Mar 2026

Taylor

We had an excellent stay for the third year in a row during training. Chris was especially helpful and friendly at the counter. He even remembered me from the year before. 10/10 would stay here again.

Business

8/10

Excellent

10 Mar 2026

Samuel Barron

Nice gym. Good breakfast. Only issue was my toilet paper holder fell to the ground due to the mount being damaged.

10/10

Exceptional

10 Mar 2026

Jesus

Was ok

Business

10/10

Exceptional

06 Mar 2026

Sherrill

Room was clean, pillows were great on the bed. Good water pressure. Easy check in/out.

Self

10/10

Exceptional

05 Mar 2026

Joseph

It was a great stay. I love the staff and the breakfast was great.

Family

10/10

Exceptional

01 Mar 2026

Ginger

Room was great and breakfast was really good.

8/10

Excellent

28 Feb 2026

Enrique

Yes

Partner

10/10

Exceptional

25 Feb 2026

Heather

Great breakfast

Partner

10/10

Exceptional

23 Feb 2026

Kelsey

The room was good. The hotel was nice BUT the breakfast and snacks made our stay! Yummy!

Partner

10/10

Exceptional

23 Feb 2026

Derek

ye

Partner

10/10

Exceptional

20 Feb 2026

Thomas

Great experience overall.

6/10

Pleasant

18 Feb 2026

Brandy

Room and Amenities

8/10

Excellent

16 Feb 2026

Timothy

Room was clean and the bed was comfortable. Staff was nice and helpful.

Partner

10/10

Exceptional

08 Feb 2026

JENNIFER

Great facilities and staff

Leisure Partner

10/10

Exceptional

05 Feb 2026

Kenneth

Clean

Partner

10/10

Exceptional

02 Feb 2026

Ziniquia

Stay was great. The pool was freezing though.

6/10

Pleasant

02 Feb 2026

Nancy

The bedroom windows were very drafty, and the sink in sitting room gurgled loudly everytime the toilet was flushed. The tub and tub drain were in need of repair. Tub faucet was opposite, hot = cold.

They also charge for parking, which seemed ridiculous given the location.

Leisure Family

8/10

Excellent

30 Jan 2026

Suzi

The room was very clean and any staff that we encountered were very nice. We enjoyed the manager's reception and buffet breakfast very much. There was a snow storm and since many things were shutting down early they allowed early access to our room. Our room did have some gaps in the windows in the bedrooms that probably need to be caulked as cold air came in.

Leisure Family

10/10

Exceptional

27 Jan 2026

Sara

Super duper.

Family

10/10

Exceptional

22 Jan 2026

Deann

Everything was great!

Leisure Family

10/10

Exceptional

17 Jan 2026

Tyler

N/a

Leisure Partner

10/10

Exceptional

11 Jan 2026

Patricia L

The front staff! He made us feel welcome as soon as we walked in. Excellent customer service.

Friends_and_family Friends

8/10

Excellent

07 Jan 2026

Crystal

Clean, nice and staffed during Christmas

Friends_and_family Family

2/10

Poor

06 Jan 2026

Justin

The heat came on and would not turn off all night. They couldnt put us into another room because they were full. It was hot! The hotel said they would refund the room but expidia nor the hotel has lived up to their word.

10/10

Exceptional

04 Jan 2026

JoAnn

On the 4th floor. Very clean!! Maid found a key thing my son in law left in the room, they had left I was in my room, she found we were family, gave it to me!
Staff very friendly, when we checked in, AD did a great job. Friendly & in a timely manner. Breakfast wonderful, happy hour nice touch. Gal behind the counter, not sure her name, very friendly, great service. Fantastic stay. Thank you!!

Leisure Family

6/10

Pleasant

03 Jan 2026

Marilyn

NO housekeeping services on 12/25, no one mentioned this was happen prior. I was not notified that a traveler could option out of housekeeping services, nothing said at check in and no info in the room. Front de\sk person on 12/25 was not too concerned. I did receive HH points as a remedy.

Leisure Family

10/10

Exceptional

02 Jan 2026

Edna

Fresh made to order omlet bar was Amazing!!!! The waffles fluffy and thick. Apple juice cold and delicious. Staff was freindly and Amazinf!!!!

Leisure Partner

10/10

Exceptional

01 Jan 2026

Matthew

The staff was very friendly and accommodating. The breakfast was wonderful and the bar area was sufficiently stocked and the service was great!

Leisure Family

6/10

Pleasant

29 Dec 2025

Dorybell Gonzalez

We stayed here for a full week and overall had a positive experience. The staff was consistently friendly and helpful. Breakfast was a highlight — the made-to-order omelets were excellent, and the buffet offered plenty of options like bagels, fruit, cereal, waffles, and more. Coffee was always available in the lobby, which we loved. The nightly happy hour was another great perk. two free drinks each night and genuinely good dinner options. The hotel also has a gym and indoor pool, and the gym’s filtered water station was very convenient. The lobby and reception area are beautiful and very welcoming, and staff was quick to provide requested items like towels and toiletries. There were a few maintenance concerns. The bathrooms near the pool and gym had an unpleasant odor and weren’t as clean as expected, though other restrooms in the hotel were well kept. Our room was comfortable but a bit outdated, with noticeable condensation on the windows. At checkout, we noticed what looks to be mold around the window. I experienced allergy symptoms during our stay, though it’s hard to say whether that was due to weather or this issue. There was also damage near the bathtub (photo attached), and some plumbing issues — water could be heard draining in the entryway and bathroom, and the toilet required holding the handle down to flush properly. Overall, this property has great service and amenities, but building management should consider investing in room renovations and maintenance.

Leisure Partner

8/10

Excellent

29 Dec 2025

Tristan

Our stay was very nice! The room was nice and the food was great! Also, the staff was very friendly. The only negative we really seen was the pool and pool room was not very clean.

Leisure Partner

4/10

Poor

27 Dec 2025

James

A mixed review. We have stayed at Embassy Suites multiple times. The room was fine, but the overall experience was disappointing. We specifically booked this hotel for the breakfast, knowing that very little would be open on Christmas Day. Unfortunately, breakfast did not meet Embassy Suites standards at this location. The omelet station was closed on both Christmas Eve and Christmas Day, and there was no Belgian Waffle mix available. More was expected form a Hilton property...reducing standard services is not acceptable, especially on a holiday.

Leisure Family

10/10

Exceptional

27 Dec 2025

John

The room was very clean and the staff was very friendly.

10/10

Exceptional

22 Dec 2025

Darien

Hotel was very well upkept

Partner

10/10

Exceptional

14 Dec 2025

Joyce

The room was spotless and the help very helpful. The breakfast was very good with a lot of variety.

Leisure Family

8/10

Excellent

05 Dec 2025

Andrey

It was ok. Nothing to complain about. Love their interior. Pool was closed :-( gym was open, but several machines were out of service. The only good thing about their breakfast is the guy who was in charge of omelette. He did amazing job. Other than that… it was ok :-)

Business

10/10

Exceptional

04 Dec 2025

Connie Florene

On weekends , they had someone serve you hot breakfast. Things were close but not on top of each other. Loved having an omelette bar with a cook for made to order.

Leisure Self

10/10

Exceptional

28 Nov 2025

Jody

Great, it was a lovely experience

Friends_and_family Family

10/10

Exceptional

27 Nov 2025

Roger

very plesant and helpfull staff!

Leisure Partner

8/10

Excellent

23 Nov 2025

Chad

Comfortable room and a pleasant staff.

Friends_and_family Friends

10/10

Exceptional

10 Nov 2025

Adam

Yes

Friends_and_family Friends

8/10

Excellent

09 Nov 2025

Danny

We enjoyed the snacks on the premium floor. The pool wasnt very big or clean which was disappointing. The desk staff, bar staff and breakfast staff were excellent but our room wasnt cleaned after our first day.

Friends_and_family Family

10/10

Exceptional

09 Nov 2025

Jessica

Breakfast is what keeps bringing me back!!!

10/10

Exceptional

09 Nov 2025

Elizabeth

Very friendly and helpful staff! Our rooms were a great layout and were clean. Happy hour bartenders were nice, friendly, and efficient. Breakfast had a nice variety. We were there on a very busy weekend, but staff maintained cleanliness of the area and kept breakfast replenished. Only con we had was the pool and hot tub. Only one jet worked in the hot tub, water was Luke warm, and it needed a good scrubbing. We got grossed out by the water and quickly went and took a shower. Not a deal breaker in our stay though as everything else was great!

Family_with_children

10/10

Exceptional

08 Nov 2025

Eric

It was perfect

Leisure Family

10/10

Exceptional

07 Nov 2025

Jared

Staff was great. Good breakfast. Downfalls were the bed was hard, pool looked rough.