Name: Candlewood Suites Overland Park W 135th St.
Address: 8953 West 135Th Street, Overland Park, 66221, US

2/10

Poor

12 Jul 2026

Denise

Nothing!!

Partner

10/10

Exceptional

29 Jun 2026

Kai

Helpful front desk staff and a great hotel - although elevator wasn’t working during our stay.

Friends_and_family Family

2/10

Poor

08 Jun 2026

Tracy

NO ELEVATOR! I was on the 4th floor with several pieces of luggage. The elevator has been broken since February. Not ok

2/10

Poor

06 Jun 2026

Toby

One of the worst hotel experiences I have ever had. Elevator out of service. Staff unfriendly and unhelpful. Stains in the carpets. I tried to check out and the person that was hiding behind the counter could bother the even stand up and help me. It was bad.

Friends_and_family Family

4/10

Poor

02 Jun 2026

Tanya

We were very disappointed in the cleanliness and safety of the place.
Looked very dirty when we walked in. And the staff barely talked. We’ve never had an experience like that there.

Partner

10/10

Exceptional

25 May 2026

Ahniya

It was a good experience the only thing was the elevator was out and I had a room on the second floor so I had to pull my grandma who was visiting with me up the stairs.

8/10

Excellent

18 May 2026

Tom

The rooms were very nice. There is no breakfast in the morning which is usually customary in most hotels we have stayed at. The elevator was not working and we were put on the fourth floor. Staff did offer us a discount on our room but then found they could not give us it since we had prepaid with Expedia. :(

Family

6/10

Pleasant

27 Apr 2026

Matthew

The elevator did not work for our entire stay (eight nights). We were housed on the top floor. It was inconvenient.

Guest services (personnel) were very kind and helpful.

The hotel is located in an area with nearby (walkable) restaurants, coffee shops, grocers and movie theater.

Business

4/10

Poor

26 Apr 2026

Amy

When we arrived, we were told the elevator was not working and our room was on the 4th floor. I would not have been able to get my suitcase to my room had my husband not been with me. We booked a King room and got two Queens. We were told they overbooked so they \"upgraded\" us. The room was not as clean as we usually see as there were cobwebs, the desk had something sticky on it and unused shelves in the bathroom were covered in dust. I would have appreciated a call about the elevator so we could have changed our plans.

Partner

2/10

Poor

25 Apr 2026

Lindsey

No elevator access. Been out since February. No guest communication or accommodation. Rude and unprofessional staff.

Self

10/10

Exceptional

23 Apr 2026

Pam

Very clean and this hotel is in a great location

Partner

4/10

Poor

19 Apr 2026

Misty

Room was clean. Elevator was out for maintenance and rooms were not clean by check in time for myself or other guest attempting to check in. Had to wait almost an hour to check in. Front desk stated did not have walkie to get ahold of house keeping to give an estimated time of when room would be ready.

Friends_and_family Family

8/10

Excellent

14 Apr 2026

Gil

Elevator was out during our stay. We were on the 4th floor and they were unable to move us lower. Dirty towels in bathroom cabinet. No beds for the pullout couch. Parking and location convenient. Room felt clean outside if towel situation. Suite style room offered privacy and worked for the 4 of us.

6/10

Pleasant

04 Apr 2026

Debra

WHEN WE CHECKED IN WE WERE NOTIFIED THAT THE ELEVATOR WAS NOT WORKING. IT WOULD HAVE BEEN NICE IF THEY WOULD POST THAT INFORMATION ON THE WEBSITE WHEN IT HAPPENS. THE LADY WHO CHECKED US IN APOLOGIZED AND SAID SHE MOVED US DOWN A FLOOR TO GET US CLOSER TO THE BOTTOM SO WE WOULD NOT HAVE MANY STAIRS TO CLIMB. THEY HAD SIGNS ALL OVER THE HOTEL, BUT AGAIN, NO NOTICE ON LINE OR VIA MESSAGES.

Partner

10/10

Exceptional

03 Apr 2026

Robert

Excellent, but it would be nice to get the elevator fixed
Very clean hotel and convenient to everything

Self

6/10

Pleasant

15 Mar 2026

phyllis

the elevator was out ! had to carry our suitcase up the stairs.no one offered to help with luggage. we are 78 years old!! no discount was offered

Partner

6/10

Pleasant

10 Mar 2026

Johnnie

The elevator was not working! My husband and I booked a one bedroom suite with a kitchenette for three nights. Our room was on the Fourth Floor. We had to walk up and down four flights of stairs each time we decided to leave to go anywhere. At least we got our daily dose of cardio. Oh, and the ice machine is on the First Floor. FYI.

The person at the Front Desk wasn’t unpleasant, but could be friendlier. They did not greet me with a “Hello!” Or “How are you?” The only thing they said to me was: “ The elevator is out of order. Sorry. We will charge your credit card $50 for incidentals. Sign this.” Then, they gave me a pen and a form to fill out for parking. That was it. They did not mention anything about breakfast, laundry or any other amenities that were available. When they handed me the keys to the room, they told me the room number and where to find the WiFi password.

The Cleaning staff was very friendly, always said hello, and smiled/waved each time they saw us.

The room was a great size and was clean. The water pressure in the shower was fantastic. The hotel is pet friendly. FYI. We did see one very small roach. But, that was it.

Partner

8/10

Excellent

08 Mar 2026

Rodney

The elevator was not working. There was not a water fill station in the gym area. Cleanness of the property was overall good.

Friends_and_family Family

4/10

Poor

08 Mar 2026

Debra

Elevator wasn't working and we had 4th floor room with a dog. The staff wasn't apologetic, even when i mentioned falling up the stairs. The room was great! however the check in staff were not friendly and there was no discount or even care for the inconvenience of the elevator being unavailable.i'd stay somewhere else just to have friendly service & a working elevator.

Pet

2/10

Poor

07 Mar 2026

Tammy

This is usually a great place to stay. I suspect there has been a change in management because nothing was maintained as before. The elevator was broken and I was only notified on the day of my reservation. The stairway to get to my 4th floor room was miserably hot to move luggage without an elevator. A parking lot light was broken, blocking more of the close parking....but most of all it seemed as though staff chose to have excuses for all that went wrong with my stay rather than answers to try to make anything better. Until another manager is hired DO NOT STAY HERE. They simply do not care about their guests

2/10

Poor

07 Mar 2026

Sam

Stay away!! First they didn’t tell us the elevator was out of order until we checked in and paid. Then they didn’t have a first floor room so we got stuck on the third floor. The room was dirty, the tables and desk had some leftover something from the last guest. The sink had fruit flies and the bathroom sink had snot in it.

We had to ask for spare towels the next morning and were told to find the maid cart and ask them.

Asked for an update on the elevator repair and the front desk lady was very rude and condescending.

I’d give zero stars if I could, this stay was so frustrating I will never stay in a Candlewood Suites anywhere ever again.

Friends_and_family Family

2/10

Poor

02 Mar 2026

Sam

Stay away!! First they don’t tell us the elevator was out of order until we checked in and paid. Then they don’t have a first floor room so we got stuck on the third floor. The room was dirty, the tables and desk had some leftover something from the last guest. The sink had fruit flies and the bathroom sink had snot it.

We had to ask for spare towels the next morning and were told to find the maid cart and ask them.

Asked for an update on the elevator repair and the front desk lady was very rude and condescending.

I’d give zero stars if I could, this stay was so frustrating I will never stay in a Candlewood Suites anywhere ever again.

Friends_and_family Family

4/10

Poor

05 Feb 2026

Victoria

There was no hot water and all the front desk could say was, \"yeah, we've been having that problem\"

Business Self

8/10

Excellent

18 Jan 2026

Alabbas

Good stay

2/10

Poor

18 Jan 2026

Gezi

Was lied about breakfast being included

10/10

Exceptional

15 Jan 2026

Koleen

The kitchen was clean and well equipped. The room was spacious and comfortable. We had a one bedroom suite and the bedroom was also quite spacious. The linens were clean and soft. I would definitely stay here again and in fact looking for the same motel in a different location for my next trip. I felt safe and comfortable in the area and parking was ample.

Partner

6/10

Pleasant

13 Dec 2025

Shaun

We stayed here for one night for a volleyball tournament; the hotel was clean and basic. Value is good. We liked that there were multiple places to eat just across the parking lot.||On the flip side, there is room for improvement. We found a few bug in or around the tub, housekeeping could be a little more thorough with floors and the smoke detector constantly blinking all night kept my wife and I from a true peaceful sleep.

Leisure Family

8/10

Excellent

05 Dec 2025

Chris

Room was spacious and clean. The only down side was our room did not have hot water and wasn’t fixed or we were not offered to move rooms. We were refunded 1 nights stay for the inconvenience.

Leisure Family

10/10

Exceptional

27 Nov 2025

Rose

Clean Kitchen area stocked.

Friends_and_family Family

6/10

Pleasant

23 Nov 2025

John

Hot water did not work

Leisure

8/10

Excellent

22 Nov 2025

Karen

Room was clean. Staff was very nice. But the microwave did not work at all.
Just need a little maintenance on the room
Thanks!

Business Partner

10/10

Exceptional

18 Nov 2025

Robert

Room is awesomr

Friends_and_family Family

6/10

Pleasant

12 Nov 2025

Thomas

No Breakfast - That Stinks,
No receipt at end of stay, needs correction.

4/10

Poor

18 Oct 2025

Marilyn

I was very disappointed to not get the room I had booked way ahead of my trip. I had also booked a reservation for a friend which they did not get the room requested also. for having to spend the amount of money I did I expected to have better service.
Also the receptionist was not very friendly when checking in.

Friends_and_family Family

6/10

Pleasant

21 Sep 2025

Kim

When entering the property through automatic doors, it seemed nice enough, there was a small room with food and snacks. I had to pick up a phone to call a front desk person which was fine, they were minimally helpful. We took an elevator to our room. There were two full bags of trash sitting on the floor outside doors to rooms and the smell in the hall was like food and not clean giving us a bad first impression. The room was very large, dated, but large. We had no need for the kitchen or the large desk but the spacious room was nice. It gave the impression of an extended stay hotel for older folks. We ordered pizza and the delivery person brought it right to the room. No free water, no amenities that we were aware of. Probably won’t choose to stay there again.

Leisure Pet

8/10

Excellent

08 Sep 2025

Alabbas

Good

Business

10/10

Exceptional

31 Aug 2025

Pamela

The suite was well equiped. The bed was comfortable and the hotel was quiet. Plenty of space for walking my dogs also.

Leisure Pet

6/10

Pleasant

24 Aug 2025

Nancy

Unsatisfied

The woman at front desk never smiled and was not friendly. Our room was not ready at check in time and had to wait 35-45 minutes. The room had trash behind recliner and toilet set did not have paper band to show it had been clean.was dusty.

Partner

10/10

Exceptional

27 Jul 2025

Roxann

Such a pleasant stay. Room as amazingly clean and updated, comfortable bed. Staff was polite and helpful. Will definitely stay again!

Business Family

8/10

Excellent

15 Jul 2025

Doretha

Spacious and clean rooms

6/10

Pleasant

13 Jul 2025

Todd

The hotel was ok. The things I didn’t like was there weren’t any usb ports in the room. In addition there wasn’t any breakfast offered.

Leisure Family

8/10

Excellent

29 Jun 2025

maria

The property was nice, the staff was nice. I didn't like that they didn't have no breakfast and could have did better with cleaning the floors.

Business Family

2/10

Poor

28 Jun 2025

Claudia

Staff called me around 1pm. They booked me in another hotel apparently there was something wrong with my room, yeah right.

Business_and_leisure Partner

10/10

Exceptional

24 Jun 2025

Erin

Great place.

Room was well equipped and large. Had a great stay. Only complaint was only one elevator and it ran a little slow. Otherwise great.

Friends_and_family Family

8/10

Excellent

17 Jun 2025

Julie

It was convenient.

Friends_and_family Family

8/10

Excellent

08 Jun 2025

Debra

Location, room was nice, hotel was vlean

Leisure Family

6/10

Pleasant

01 Jun 2025

Carrie

Our room appeared clean, but there was a pet urine smell that brings our rating down.

Leisure Family

8/10

Excellent

01 Jun 2025

Jean

Like the fact that we could bring our dogs for a quick overnight stay

10/10

Exceptional

28 May 2025

Jessica

Very friendly staff. Comfy bed. Appreciated free laundry since we were visiting for a soccer tournament.

Friends_and_family Family

10/10

Exceptional

25 May 2025

Cindy

Great location in Overland Park and nice room.

Business_and_leisure Self

8/10

Excellent

23 May 2025

Donna

Not bad

Quiet good location free coffee in room scooters coffee in parking lot. Beds mediocre pillows good

Friends_and_family Family

4/10

Poor

18 May 2025

VIRGIL JOE

Front desks officers are rude and dont even greet guest. They are making faces and showed not interested on their work.

Self

10/10

Exceptional

10 Apr 2025

Christine

Thank you

10/10

Exceptional

21 Feb 2025

mary

Very nice facility, very clean and nicely appointed. The staff was very kind and accomodating. I highly recommend and is pet friendly!
Thank you, Mary vF

Leisure

10/10

Exceptional

23 Jan 2025

William

Great staff

6/10

Pleasant

13 Jan 2025

kenny

Some bugs in the room. No staff presence. Convenient location

Leisure Family

8/10

Excellent

08 Jan 2025

mary

There had been a snow storm, the walkways weren't shoveled well which poses a fall risk.

Leisure Family

4/10

Poor

03 Jan 2025

Noah

The bed sheets were stained and dirty. Didn’t seem like they had been washed. Disgusting.

Leisure

8/10

Excellent

01 Jan 2025

Verified traveler

Good Price and Mostly Clean

The price was right on these spacious, comfortable spaces. The beds were rock hard but they offered lots of comfy pillows and clean white linens. Not sure how clean the carpet is, since pets are allowed. Free fresh coffee was a nice touch. My only complaint is that waiting for the elevator was stinky- on both floors we were on. Get rid of the trash cans in the elevator area!

Friends_and_family Family

10/10

Exceptional

22 Dec 2024

Christian

The clerks were polite

10/10

Exceptional

12 Dec 2024

Karen

Very clean

Very clean and spacious room with great amenities. Every thing worked well. Need better plug ins bedside And a real breakfast would be nice. There was a room full of snacks for purchase.

Self

8/10

Excellent

08 Dec 2024

Rachel

It was easy to find. Parking was easy. Staff was friendly and accommodating. Only issue was they charged another $25 for incidentals after arriving, which I feel should have been included in the booking process or sent in a reminder email upon confirmation. But, other than that, everything was fine.

Business Family_with_children

8/10

Excellent

01 Dec 2024

Verified traveler

Good Value and Clean

Check-in was quick but the clerk made little attempt to answer questions or be friendly. Our room was great- clean, spacious, well-equipped. It even had a small recliner. I wanted a bottle of water from the little shop but it was poorly stocked and had no water. The drop where you put your money and the form was wide open so we paid at the desk but it doesn't seem to be a priority. I didn't like the $25 charge that was refundable after the stay. I haven't checked to see if it was returned but it seems silly. Not sure what it's for but the price was great for such a big room with a kitchen.

Friends_and_family Family

8/10

Excellent

28 Nov 2024

Jayme

Loved having a kitchen in the suite! It was perfect for our family to stay for cheer comp. The games that were available to borrow were a hit!

Leisure Family

10/10

Exceptional

17 Nov 2024

David

Verry clean rooms like the customers service front desk was excellent

Friends_and_family Family

8/10

Excellent

14 Nov 2024

Angela

Front desk was so nice and very helpful. Room was clean and comfy.

Friends_and_family Family

10/10

Exceptional

27 Oct 2024

Sharon

Excellent hotel

Beautiful hotel, lovely room w kitchenette. Definitely recommend!

Friends_and_family Friends

10/10

Exceptional

19 Oct 2024

Becky

Nice overnight stay

Leisure Family

8/10

Excellent

14 Oct 2024

John

Close to my family's homes.

Leisure Family

6/10

Pleasant

13 Oct 2024

Scott

Too much noise

The hotel was hosting a girls soccer team. The noise level well into the late evening was unacceptable. We could here kids running up and down the hall,doors slamming and parents yelling. No onsite authority to curb the chaos. Please consider putting teams together maybe on the first floor and the rest of us away from them.

Friends_and_family Family

10/10

Exceptional

18 Aug 2024

RUSSELL

Very nice, quiet and clean.

Partner

10/10

Exceptional

06 Aug 2024

Brittan

Great stay

Great location for ball park attendees. Stayed for a softball tournament and had zero issues. Room was very quiet and roomier than most.

Friends_and_family Family

8/10

Excellent

29 Jul 2024

Verified traveler

Thumbs up!

Room was great, clean & spacious! The light above the sink was very dim. Had to rely on main room light to see.

Only suggestion, for the room size you need a bigger TV than a 40 inch.

Friends_and_family Family

10/10

Exceptional

26 Jul 2024

Christopher

Enjoyed

Easy to check in. It was a nice clean room. enjoyed our stay

Friends_and_family Family

10/10

Exceptional

26 Jul 2024

Verified traveler

We had to help a family member move to the KC area so we were very tired upon returning to the hotel each day. Our beds were very comfortable and it was quiet. Just what we needed!

Friends_and_family Family

8/10

Excellent

14 Jul 2024

Barry

No breakfast

Leisure Family

10/10

Exceptional

05 Jul 2024

Dorinda

Every convienance was thought of for your guest. I only wish for a little better quality of paper products. Your cleaning staff are top notch.

Leisure Partner

10/10

Exceptional

24 Jun 2024

Sandy Harris

Comfortable beds and convenient

Business Friends

10/10

Exceptional

17 Jun 2024

Greg

It was close to where we needed to be and the kitchen was nice to have for 7 days on the road, the staff was helpful and friendly.

Family

8/10

Excellent

15 Jun 2024

Terry

I liked the space within the suite. I did not like that the toilet would not always flush.

Leisure Partner

10/10

Exceptional

13 Jun 2024

Linda

Very nice, clean rooms. We came for granddaughter's softball game so it was within walking distance. We didn't know the area so a complimentary breakfast would have been nice, but there was a pantry to choose from and the rooms had a full kitchen so it worked out. There also is no pool if you're looking for that.

Leisure Family

6/10

Pleasant

13 Jun 2024

Scott

Could be better.

This hotel has a wonderful location I stayed here for 5 days in total. Each unit is well equipped and has a nice apartment feel to it.

The few downsides were mostly service oriented. There was rarely a front desk associate behind the counter and when they were they were very dismissive. My room was dirty and the water was shut off for an entire day.

Overall it’s not a bad place to stay they just need to step up their service.

Business

6/10

Pleasant

28 May 2024

Verified traveler

Okay

It was okay nothing stood out but nothing was wrong

Friends_and_family Family

6/10

Pleasant

27 May 2024

Julie

Didn't get the rooms that we booked. Pull out couches the mattresses where horrible. And wasn't given a discount for having the wrong rooms just a refund of the correct rate.

Leisure Family_with_children

6/10

Pleasant

18 May 2024

Perry

Standard run of the mill hotel. Nothing outstanding or concerning yk report.

Leisure Family

6/10

Pleasant

02 May 2024

Jill

.

10/10

Exceptional

01 May 2024

Ashley

Friendly, safe, clean environment.

Leisure Family_with_children

8/10

Excellent

25 Apr 2024

Roger

.

Leisure Family

10/10

Exceptional

23 Apr 2024

Karl Heinz

Our Go-to Place in Overland Park

This is our 3rd time here. Love the large suites, the deal space for eating and working and the small kitchen. As usual, everything was great. We will stay here again

Partner

10/10

Exceptional

14 Apr 2024

Keri

Slept Well

I had booked a two-bed room and because the facility had overbooked for the night, they gave us a King Suite. It was very clean and modern. The bed was comfortable and there were plenty of pillows. We slept well and that is most important!

Business

8/10

Excellent

11 Apr 2024

Christopher

Clean, quiet, exercise room, and great laundry room.

Business_and_leisure Self

4/10

Poor

10 Apr 2024

Daren

When we checked in, the person at the counter seemed very unprofessional. She finally got our keys and wrote our room number on them. We went to the room on the 3rd floor and the keys would not work. So I went all the way back and she checked them and programmed them again. We went all the way back and this time they worked. But there was someone already in that room. So we went back again. She said that she had made a mistake and our room was a different number. Horrible experience.

Leisure Partner

10/10

Exceptional

27 Mar 2024

Nadine

Our son stayed at this hotel as he prepared to relocate to this area for his new ATC career. He knew no one but the friendly hotel staff gave him recommendations of places to eat and activities as well as more permanent housing to visit. The room was spacious and very comfortable too. Highly recommended!

Business_and_leisure Self

10/10

Exceptional

24 Mar 2024

michael

Great stay in OP

Leisure

6/10

Pleasant

09 Mar 2024

Virginia

Rooms are large but it smelled \"moldy\". Couldn't get rid of the odor and I was not discounted for the inconvenience. Also, neighbors talking loud and slamming doors all night.

Leisure Family

6/10

Pleasant

03 Mar 2024

Beth

Thin walls, loud

Stay was decent other than very loud neighbors in the room next door. It was as if the walls were incredibly thin. We could hear their words.

Friends_and_family Family

8/10

Excellent

29 Feb 2024

Norman

The property was clean and the staff was super friendly. The sound from the people in adjoining room was loud. Other than that it was a good experience.

Business_and_leisure

10/10

Exceptional

28 Feb 2024

mary

Nice property, very friendly stsff.

Leisure Pet

6/10

Pleasant

18 Feb 2024

Keith

All was good did not like the fact there was pot smoking on elevator by one of the people staying at the hotel