Name: MainStay Suites Kansas City Overland Park
Address: 11001 Oakmont, Overland Park, 66210, US

8/10

Excellent

20 Jul 2026

Darrlynn

It was comfortable for the most part

Self

6/10

Pleasant

12 Jul 2026

Esther

Roaches

6/10

Pleasant

07 Jul 2026

phillip

Strong cigarette smoke odor in the “non smoking” rooms. Front desk staff were very friendly and helpful with questions and requests.

Self

6/10

Pleasant

07 Jul 2026

Joe

Not a very clean hotel, and all kinds of crazy screaming/yelling among the rooms. It's a cheap hotel, so just keep that in mind.

Self

10/10

Exceptional

06 Jul 2026

D. Patrick

The room was clean and had all that I needed.
The staff was friendly and helpful. Wish there would have been even minimal options for breakfast; oatmeal, bagels, fruit, etc. But, was comfortable stay.

Self

6/10

Pleasant

04 Jul 2026

Nichelle

The room had an odor of cigarette smoke. The hallways smelled the same. It appears to be a place of extended stay guests. The windows had drawings displayed and one had dress flowers in a plastic bottle as a vase. The exterior had empty plastic bottles and cigarette butts.

2/10

Poor

02 Jul 2026

Janet

Power went out. No elevator. No Refund. Just Terrible!!!

Self

10/10

Exceptional

29 Jun 2026

John

The staff was very nice to work with.

Friends_and_family Family

2/10

Poor

21 Jun 2026

Melodie

Completely horrible hotel and experience. Roaches everywhere!! Staff was dull and unprofessional. Doors thin and could hear everything in the halls. Marijuana odor the moment you enter the hotel and the room I was given wasn’t cleaned worth a damn!! I asked to hv another room but was refused. I had to get my own cleaning supplies from walmart and air the room out before I allowed my grandson in who is 5yrs old with autism. I packed him up and left at 1130pm when a roach crawled over his head on the headboard. I was killing roaches while bathing him! I will dispute the charges and would highly recommend everyone stay away from this property. Also will be filing a complaint with the BBB!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Friends_and_family Family

8/10

Excellent

16 Jun 2026

Robin

The kitchen and bathroom floors were dirty. The bed was really comfortable. The location was great

Self

4/10

Poor

16 Jun 2026

Sarah

The AC was cold, it was quiet, and the shower drained well, but those were the only good things. The room smelled, there were roaches, and the walls and floors were gross with stains.

Self

4/10

Poor

24 May 2026

Lee

The room smelled of smoke (and they say they are non smoking hotel) and was very musty. Our bedding was damp. It also smelled of mold. We will never stay here again. We would have asked for a refund but there was never anyone at the front desk

2/10

Poor

22 May 2026

Cheyanne

Filthy/ bugs everywhere

Self

10/10

Exceptional

12 May 2026

YUMEI

好

10/10

Exceptional

02 May 2026

Heather

Clean and comfortable. Co

10/10

Exceptional

18 Apr 2026

Pablo

Property was well maintained and close to where I needed to go

2/10

Poor

12 Apr 2026

Carmeisha

Kitchen sink leaking water and roaches everywhere

10/10

Exceptional

10 Apr 2026

Pablo

Yes, the kitchen had all the necessary utensils. And laundry was normally equipped.

2/10

Poor

28 Mar 2026

Phillip

The carpet was dirty and there were bugs on the floor so I left couldn’t stay there. NEVER AGAIN!!!

Partner

10/10

Exceptional

19 Mar 2026

Kaden

My room was among the cleanest rooms I had ever been in, but it did not smell like it, and I mentioned that in my check-in review. However, the GM is exceedingly kind and walked with me to my room, saying she met with housekeeping in order to freshen up my room when I was away. The room did smell much better and I had great service from her at the front desk as well as one of her other employees throughout my visit, they even complemented me on my jacket. This hotel has clearly been recently renovated, the rooms look brand-new and have plenty of amenities, including silverware in the drawers. Next time I stay in the area, I will probably be here.

Self

10/10

Exceptional

05 Mar 2026

Samantha

Great place to stay!

Self

2/10

Poor

03 Mar 2026

Nicole

Worst hotel experience I've ever had. Filthy, falling apart, bugs dead and alive. Cigarette smoke smell everywhere and cigarette burn on toilet seat of non smoking room. Not to mention was lied to about cancelling my stay after 1 of days. They will not refund my money. Expedia went above and beyond trying but hotel refused to approve the waiver for cancellation. Pathetic ownership and whatever corporation this horel is under should fire them as it is a 3rd world experience.

Self

2/10

Poor

01 Feb 2026

Ronald

The room had roaches, I couldn’t deal with it anymore and left a week early. I have several pictures of the roaches and will be doing a further complaint will Kansas officials.

Business Self

10/10

Exceptional

21 Jan 2026

Jill

Very helpful staff and management! Rooms are clean and updated! Highly recommend!

Leisure Partner

2/10

Poor

19 Dec 2025

Alonzo

Roaches were infested EVERYWHERE

2/10

Poor

14 Dec 2025

Amanda

First room had a leak in the bathroom and floor was flooded. When desk attendant came to check she said she had to call the boss before being moved rooms. They did move us but she stated normally rooming moves is not allowed because they are extended stay and people just have to “deal” with the issues. The room was old and dingy. You had to pay for extra blankets. The only good thing about the stay was the shower.

Partner

4/10

Poor

06 Dec 2025

John

Firstly, it took staff 30 minutes to get the door to open. Faulty handle. Once we got in the room, immediately realized that it wasn't the ADA room that we had reserved through Expedia. Hotel staff said that their correspondence received from you hadn't indicated an accessible room. Of course they didn't have an ADA room available for several days. We already had our luggage on a cart in the room and were tired from traveling, so decided to take the room anyway. An uncomfortable and potentially dangerous stay.

Business Family

10/10

Exceptional

14 Nov 2025

deborah

Clean rooms and responsive staff

6/10

Pleasant

09 Nov 2025

Lorenzo

Missing racks for the dishwasher.

8/10

Excellent

11 Oct 2025

Lisa

The property was very clean. I was there 10 days and requested my room to be cleaned half way through my stay and was told I would be put in the list. The room was never cleaned before I left. The neighbor was loud and I could hear everything. Overall for what it is I would stay there again.

Leisure Pet

10/10

Exceptional

04 Oct 2025

Travis

Lovely location. Accommodating staff

Business Pet

8/10

Excellent

03 Oct 2025

Anthony

Mostly come and sleep and go visit. I will say the room was comfortable and clean

Friends_and_family Family

10/10

Exceptional

01 Oct 2025

Robert

Great staff, goes above and beyond to help ensure your return.

Business Self

6/10

Pleasant

29 Sep 2025

Jocelyn

Didn’t see one

Business Self

10/10

Exceptional

26 Sep 2025

Chayla

Beds are comfy, I love the gym and laundry facilities! Management is super nice and helpful!

Business_and_leisure Partner

6/10

Pleasant

11 Sep 2025

Fred

D

10/10

Exceptional

02 Sep 2025

Curtis

PHENOMENAL SERVICE

Management and staff were amazing. Thank you Shante you run a vet tight ship. I look forward to staying here again!

Self

4/10

Poor

01 Sep 2025

Ahmad

Strongly not recommended.

Business Family_with_children

2/10

Poor

31 Aug 2025

Angel

Never again

This place really bad. Old carpet. Dirty filthy walls. Carpet was so nasty I never took me slippers off. The hallways smells so bad. I checked out early just to get out of there.

Friends_and_family Family

2/10

Poor

30 Aug 2025

Verified traveler

Stay away! You have been warned!

Where do I start? Walking down the hall every door said no smoking but you could smell smoke like it was a bar. Entering the room we immediately could smell pet urine and the humidity in the room was unreal! The carpet even felt wet. We found the window was unlocked and appeared that someone tried yo enter from the outside. The bathroom was horrible. The lower walls were discolored and dirty. You could tell there was mold on the ceiling and they tried to paint over it. They also tried to spray paint the cocking around the tub. Lastly, every time the A/C turned off, it made a loud noise that sounded like a dog. We could not wait to get out of this place!

Friends_and_family Family

10/10

Exceptional

29 Aug 2025

Ronald

Nice little home away from home

This is the second time we have stayed here. This time was over 3 weeks while we searched for our new home. Staff is very friendly and helpful. Manager Shante went out of her way to welcome us and make certain we had everything that we needed. The suites are roomy and we loved the fact that the sleeping area is a separate room. Nice pet area just across the parking lot with good lighting at night. A nice bbq area with tables on the side of the building. Kitchen area was very user friendly with ample storage, fridge, microwave, dishwasher and cooktop. Plenty of other amenities to make our stay even better. Gym, snack machine, 24/7 coffee and laundry facilities. Dryers took a while to dry but eventually got the job done. All in all we would book again if needed and definitely recommend to friends.

Partner

2/10

Poor

29 Aug 2025

Adam

Stay away from this place

Avoid this place. Smells terrible in common areas, bathroom floor was filthy, hotel employees will door knock to get you out at 8 AM, and the worst part - they have cockroaches.

10/10

Exceptional

17 Aug 2025

stephen

The frint desk is super helpful as well as the manager, she is amazing and really and genuinely kind. Just a great experience al around.

Business Self

2/10

Poor

26 Jul 2025

Steven D

Has roaches!!!! Dog pop in the walk ways.... people hanging out outside... Also, on Expedia it says check out is noon, but Shauntel (the awful general Manager), made it clear that check out is 10am!!!

Business Pet

6/10

Pleasant

22 Jul 2025

Deja

My room had a funny odor to it even when I bought air freshener it was only able to mask it a little bit.housekeeping knocked on my door the second day there and then told me they don't clean rooms while still checked into it (which is ok I guess)and I had to go to the front desk for towels.

Business_and_leisure Self

10/10

Exceptional

17 Jul 2025

Ava

The rooms are a bit dated but functional

10/10

Exceptional

11 Jul 2025

Erin

Staff has been excellent!

Leisure Family

6/10

Pleasant

05 Jul 2025

Jose Rui

Gym can't be used because is in same room as laundry and it is too hot, at least in summer.

Business Self

2/10

Poor

03 Jul 2025

Jason Gyown

Stay away
- microwave did not work
- room had bugs
- had to get my room key (no exaggeration reactivated 6 times)
- checkout at booking on Expedia says 12.. woman knocked on my door at 7:30 am claiming house keeping. (Was not dressed like house keeping at all) came out when I woke up to verify check out And the same woman said 10am.

- asked her about the time listed on Expedia.. her words: check out is at 10 am sorry

- bathroom was not clean

Business Self

10/10

Exceptional

02 Jul 2025

Andrew

The staff is amazing. Shauntay was very helpful and a pleasure see everyday.

10/10

Exceptional

01 Jul 2025

Adam

Grounds need work. Bathrooms need an upgrade.

Leisure Family

10/10

Exceptional

24 Jun 2025

Nicholas

The stay was perfect. It was a perfect location for my trip. The front desk manager was an amazing person. She took great care of me and it only made my stay that much better! Look forward to staying here again in the future !

Business

6/10

Pleasant

18 Jun 2025

Alexandria

House keeping was spectacular. My room was so clean and organized I loved it. However, it took them a week to get to me and I stayed there for 13 days total. Also, trucks are all over the parking lot taking up 3-4 spaces each so that was unfair. Lastly, the laundry room has all broken equipment. Out of 5 washers and 8 dryers there’s like two of each that actually function. I had to take a hammer to one of the machines bc I refused to waste my day requesting a $3 refund from a third party. Probably won’t go back if I needed another long term stay. Kitchen doesn’t have any dishes or anything of worth anyway. You’ll spend more money trying to feel at home. Just get an Airbnb.

Business Self

2/10

Poor

16 Jun 2025

Lashanna

Do NOT book here. Infested with cockroaches and hotel will not issue refunds under any circumstances. Management is aware of cockroaches and has been for over a year. Management told me some guests are long term stay so there isn't a way for them to know of cockroach issues. We were moved to another room that was NOT clean. Fingernails on the floor, hair stuck to the wall, drips down every wall and holes in the wall. This shows I can upload 8 photos but it will not allow me to. I understand a no refund/cancellation policy after a certain date if it had been my fault. Being told no refund/cancellation when the entire hotel is infested with cockroaches that carry bacteria and rooms that are not clean is unacceptable.

Leisure Family_with_children

10/10

Exceptional

16 Jun 2025

Richard

Great service from Angie.

2/10

Poor

13 Jun 2025

Christopher Robert

Please don't be fooled by the suburban location. This hotel is a roach infested mess. I don't believe I've ever experience so many foul and musty smells. Also, the majority of the \"long term stay\" guests are homeless, and rough contract workers, who feel it's OK to party into the wee hours in the hotel parking lot. The homeless clearly feel this is their entitled home, where I had to pay out of pocket. Please avoid these types of properties at all costs. i will also be writing my congressmen (women) in order to investigate how this is allowed in such a nice area. Additionally, the homeless staying here don't work. They either hang around the hotel all day and night, or beg on the surrounding median strips. As a paying customer, I would like to think that Expedia will consider a form of reimbursement for this hotel tragedy.

8/10

Excellent

29 May 2025

Paige

It was very conveniently located near the Cancer Center where I was receiving radiation. Staff were always very helpful and kind. Kitchenette was wonderful, only wish was it was furnished a little fuller. Very pleased with my extended stay.

Self

2/10

Poor

28 May 2025

Mark

Awful

Business Family

2/10

Poor

25 May 2025

tina

Do not recommend

Dirty and bugs

2/10

Poor

22 May 2025

Chequecchya

Janky Hotel

Before my stay I had looked at the pet fees $15 per day for one pet along with $50 cleaning fee. Max was two. I get to the hotel was not aware of a $200 flat rate fee. I was given a room with a beaten up bathroom door. That they just slapped some paint on. Luckily I brought toiletries because there was no shampoo or body wash in the bottles in the shower. The shower had a small rust or dirt ring near the front. The air conditioning unit in the room sounds like a construction sight at night. One of the doors to get into the hotel doesn’t even have a lock. So anybody can walk in. I did not feel safe. I asked for a manager multiple times at the front desk so I could possibly get another room or refund. I still haven’t heard back from anyone.

Partner

2/10

Poor

21 May 2025

Courtney

Pictures are at least 10years out of date. They had fans blowing in hallways and front office. Guest room across hallway was full of smokers , no blankets had to purchase them. Bathroom roller had poo stain rings. I would not dare take my shoes off. Asked for refund they are unwilling to accommodate any night.

Business Family

4/10

Poor

20 May 2025

Verified traveler

Staff at desk was nice, but overall condition of the hotel and rooms were very dated & in rough condition.

Business

2/10

Poor

20 May 2025

Adam

No Blanket’s for the Bed. Roaches in the room.

Partner

2/10

Poor

18 May 2025

Emily

Smoke smell, mold, bugs, no refund

Disgusting dirty hotel. Walls and floors of public areas and room were filthy. Strong smells of tobacco smoke and marijuana throughout the hotel. Smoke smell even stronger in our room. There was mold in the shower, bugs crawling on the walls, and water damage multiple places with had been badly repaired, no doubt causing the mold\mildew smell in the room. Staff was unable to provide a new room. Manager was unwilling to offer a refund even despite numerous calls by us and hotels.com. Manager denied problems. Manager hung up on us twice while we were trying to reason with her.

Partner

2/10

Poor

18 May 2025

Verified traveler

Room was infested with roaches. Advised front desk. Was told they would take care of it within 24 hours. Advised front desk that was not acceptable. They told me most people who stay there for short stays are not happy staying there. They refused to give me a different room

2/10

Poor

12 May 2025

Holly

Roaches, broken doors not up to chain standards

10/10

Exceptional

12 May 2025

Robert

Nice property

10/10

Exceptional

09 May 2025

Emily

Great stay! This property is very well kept and the rooms are super spacious, feels like staying at home. The staff is very friendly and helpful! We will definitely be staying again when in the area!

Business Partner

10/10

Exceptional

09 May 2025

Natvalai

I like very convenient and can walk around area close to everything CVS Bank and Hen Market

Business_and_leisure Friends

2/10

Poor

28 Apr 2025

mali

bugs

Leisure Partner

2/10

Poor

18 Apr 2025

Courtney

I ended up checking out less than an hour I was there. There were red spots all over the floors, not sure what substance was on the wall, clear sign of bed bugs, and I even found a roach on the wall behind the fridge. There was also a peg board in the room with 2 names on it, complete and utter trash.

Leisure Self

10/10

Exceptional

13 Apr 2025

Chanida

Very good

Business Partner

8/10

Excellent

09 Mar 2025

Melanie

Staff was nice but the rooms were a little outdated and definitely had wear and tear from long term tenants. It was a nice place to stay while recovering from a surgery. The kitchen made it nice and easy. Very little within close walking distance but not too far up the road. The door to the parking lot was also broken and people would prop it up a lot. Everyone seemed nice but definitely not top of the line stay.

Leisure Self

10/10

Exceptional

06 Mar 2025

Jose

It's conveniently located worked for what I needed.

Business Family_with_children

10/10

Exceptional

22 Jan 2025

Jeffery

Quiet and Comfortable

The property manager and staff was very friendly and accommodating. The atmosphere was quiet and comfortable. My room had an individual thermostat for the room temperature. I enjoyed the water pressure in the shower especially after a long day of work. I would highly recommend this establishment.

Business

10/10

Exceptional

27 Nov 2024

Joshua

Nice staff

10/10

Exceptional

19 Nov 2024

Todd

Convienience

Business Self

10/10

Exceptional

18 Nov 2024

Freddy

If you're looking for a place that balances comfort and price this is solid choice

10/10

Exceptional

11 Nov 2024

laurie

The manager Shautay and the rest of the staff are very professional and friendly. The neighborhood felt safe with places to eat and a cute ittle grocery store. Nice sized room, comfortable bed and large grass area for my dog. I travel nurse so I spend alot of my time in extended stay hotels and have felt very comfortable here.

Business

10/10

Exceptional

07 Nov 2024

Phimmada

I like the service, the staff is very good, the parking is convenient.

Leisure Self

2/10

Poor

26 Oct 2024

Jessica

There was a roach on the sink. I checked out as soon as i found it. No blankets on the bed. You had to ask the front desk for one.

10/10

Exceptional

23 Oct 2024

Stanley

Quality Service!

The manager and the team were awesome! They responded to my needs.

Business

10/10

Exceptional

14 Oct 2024

Chanida

Very good

Business Partner

10/10

Exceptional

07 Oct 2024

Chanida

Very nice good service

Business Friends

4/10

Poor

01 Oct 2024

Branden

You take out the trash to the dumpster change out your own bedding and linens at the front desk and the lights dont come on in the parking lot until loke 10 pm....

Business

2/10

Poor

27 Sep 2024

Robin

We stepped into our room and noticed the window open. It didn’t take long for us to realize the AC was not working, which explained the open window!
We began to get settled and starting seeing cockroaches!
As quickly as we could we gathered our belongings and ran out. Went to the front counter and let them know. The young man there was unmoved. He didn’t seem surprised at all. He gave me the managers name to call the next morning.

We left and found another hotel.
Expedia reached out to the manager to get us a refund and the manager will not return calls or emails.

I called and talked to another staff member. They will not refund us anything because we chose to leave and we stepped foot in the room, which shows acceptance on our part for the room for the night.
Bottom line is, they are admitting to renting rooms out without working ac in them and they suggest leaving a window open.

They have roaches and they expected us to stay there with those bugs. They will not refund any portion of our money even though we didn’t even move a blanket or pillow. We were only in the room for about 15 minutes.

DO NOT STAY AT THIS PROPERTY!

Leisure Family

8/10

Excellent

18 Sep 2024

Daniel

The general manager was very attentive and wanted to make sure we had a good stay excellent lady

2/10

Poor

05 Aug 2024

Jesse

Entire property is run down and filthy. Found bedbug in the room. The staff are good people that are employed there and help customers as much as they can. Stay away from this place until it is razed and rebuilt into something else.

Leisure Family

4/10

Poor

10 Jul 2024

Jose

Needs some pest control.
Few towels.

On the good side, the kitchen was ok, comfy chair

Leisure Family

10/10

Exceptional

06 Jul 2024

Rosalyn

Good

Business_and_leisure Family

4/10

Poor

23 Jun 2024

Mark E.

A urine soaked room with the smell of cigarettes

When it wasn’t the kids upstairs playing kickball until 3 in the morning the couple next to me fighting over everything except the smoking of meth the warm hallways had an odor of a dirty ashtray or no WiFi

Self

2/10

Poor

23 Jun 2024

Hannah

The hallway smelt like urine the entire time we were there. Our room had a cigarette smoke smell to it- however we were told that it’s a non smoking hotel. When I brought up my concern for it the guy at the front desk just brushed me off. I was told there is no refunds so I had to suck it up and suffer with my 9 year old son. The carpet in our bedroom had a grimy feel to it, I refused to go barefoot in the room. Over all I would not stay there ever again.

Leisure Family

2/10

Poor

20 Jun 2024

Dawn

Cockroaches, dirty and disgusting stains on pillows, no blow dryer, roach poop in my sheets and when I checked in it was getting dark, the lighting in the room was inadequate to see the condition of the pillows and bedding until the next day. I was grossed out and disgusted!

Business Self

2/10

Poor

17 Jun 2024

Vellore

Even while I had a valid reservation, I was told my reservation was cancelled - not by me or by Expedia. It was obviously a bait and switch because they did not want to honor the lower rate when their demand was probably high. The young boy (Jay - looked like he was barely high-schol age) at the front desk did not have any authority and had to frequently text his sales manager for honoring the reserved room. I had to pay a higher rate at another hotel because of the last minute reservation made necessary by this fraud! Expedia should reimburse me for the difference. I have the receipt.

Leisure Family

2/10

Poor

14 Jun 2024

Lucinda

Absolutely UNACCEPTABLE!!! Do NOT Stay here!

This was a TWO nite medical trip.My husband has stage four cancer,and the room was prepaid.When we arrived to a stifling hot room(Room 214)a little after 3pm,and found that the a/c was only blowing hot air,I went to the front desk to get some assistance.I told Jordan, the a/c was not working and asked if there was a maintenance person who could help?He said,“No, he left at 3. I’m the only one here now”.So I asked to be moved to another room,letting them know my husband’s health.He said he couldn’t move anyone to a different room without permission from the manager.He also didn’t have any customer service skills or problem solving skills of his own.Since customer service is my forte,I asked if he would call the manager, Shantay Wade.He said he would.Then I asked if there was at least a fan we could get,to helpmove the air around,& Jordan said,”I think I’ve seen a fan but I don’t have keys to the closets where they are.”There is one person left in charge of the hotel from 3pm-7am and they have no authority to move customers to a room that is acceptable,or given a key to a closet?I waited over an hour and called the desk to find the solution.All Jordan told me was that he called the manager and he hadn’t heard back from her!I checked 2 more times until 10pm! NOTHING was done for me and my husband with stage four cancer!This is absolutely UNACCEPTABLE!! Even worse the next morning I spoke with the assistant manager,Katy,“your a/c is broke!”so they booked our room knowingly.No fan

Partner

4/10

Poor

13 Jun 2024

Ian

I booked a non-smoking room. The room I was provided obviously had been a smoking room.

Self

8/10

Excellent

10 Jun 2024

Chanel

The stay was comfortable. Housekeeping did regular rounds for cleaning. Staff were okay. Location was close to stores & shops.

Business Friends

2/10

Poor

01 Jun 2024

Russ

The room had dog food all over the floor. The shower was clogged and the shower head did not work. The sofa and recliner had dirt and grease. Would not stay here again.

Business_and_leisure Self

8/10

Excellent

31 May 2024

Jeremy

Clean and nice for extended stays ...very roomy

10/10

Exceptional

19 May 2024

Laurie

Id recommend

When we got to the room, the lamp by the bed wasn't there and neither was the TV remote.
We went down to the front desk and the attendant was able to find us a remote. We told her about the bedside lamp to which she said she will look into it, but never got our room number (not who checked us in). The recliner was partially open and stuck that way, It doesn't close. We decided not to use that.

The bed felt extra springy. We pulled off the fitted sheet to find the mattress was flipped upside down. We don't know why and didn't care to look or flip it over.

The wifi is spotty. Probably overloaded with guest connections.

For the good:

-Shower was hot and had amazing water pressure. No draining issues either!
-Room was clean.
-Items were stocked (coffee etc).
-Attendants were friendly
-Good Location
-Good Price
-Safe place to sleep
-Quiet hallways
-Elevator

I'd stay here again and I'd recommend.

Business