Name: Best Western Plus Bloomington East Hotel
Address: 604 1/2 Iaa Drive, Bloomington, 61701, US

8/10

Excellent

24 Jul 2026

Kristen

The hotel and room was clean but the shower curtain/liner needed to be changed out as it smelled very much like mildew. Other than that, our stay was good.

4/10

Poor

21 Jul 2026

Jose

The room was acceptable overall; however, there were noticeable stains on the towels, bed sheets, and shower curtain. Improving the cleanliness and attention to these details would provide a much better guest experience.

Self

6/10

Pleasant

21 Jul 2026

John

Clean room with refrigerator and a complimentary hot breakfast. But the bad was that the elevator was not working. Ok I can use the stairs except you leave your room and exit outside the building and then reenter to get your free breakfast

Family

8/10

Excellent

18 Jul 2026

Linda

Outdoor pool was nice

Partner

4/10

Poor

18 Jul 2026

Carol

The lock on the room did not work on the 2nd day. Locked out of room for an hour. Then had to move to another room. No compensation was offered,.

Friends_and_family Family

2/10

Poor

16 Jul 2026

Anne

Terrible facility, would not recommend

Friends_and_family Family

4/10

Poor

13 Jul 2026

Alex

Water pressure in the shower was weak, elevator didn't work so we had to climb the stairs. When I arrived they could not find my reservation and charge me twice for the same room.

Self

10/10

Exceptional

13 Jul 2026

Ronald

Outdoor pool and fantastic breakfast

Partner

2/10

Poor

12 Jul 2026

Heather

Never got to stay. Issues with them accepting my orbitz reservation w/ new owner

10/10

Exceptional

06 Jul 2026

April

The room was clean and the staff were friendly and helpful.

Family

10/10

Exceptional

05 Jul 2026

Christine

It’s was a cool hotel with a great location.

Self

4/10

Poor

01 Jul 2026

Pamela

The room didn't have any ventilation. A lot of gnats and the carpet on the floor had a lot of moisture and dirty. Like they took a dirty mop and wiped the carpet with it. I couldn't wait to leave. I wouldn't stay again!

Partner

2/10

Poor

30 Jun 2026

Tiffany

We checked in around 4:30 in the afternoon to find out that the elevator was broken. It would not be repaired for at least three days. We were only given one option of one room left, which was on the top floor of the building. It is a three-story high hotel. We were also told that the only access was through an outside door stairwell that was not secured to the public. Anybody could've gotten inside the building. Also the door handles to one of the floors was broken off. We were only staying for one night and I was put in a real bind because the other hotels in the area were sold out.

Friends_and_family Family

6/10

Pleasant

26 Jun 2026

Christopher

The elevator was down, we were told that the only room available was on the 3rd floor. When we tried to access the room, it seemed to be locked from the inside. We were then given a room on the first floor. The facility was clean enough. This is a budget establishment, and you get what you pay for.

Friends

6/10

Pleasant

26 Jun 2026

Patrick

Room needed several item to be maintained (I mentioned this at checkout). Very loud Guest in hallway right outside our door from 12:00-12:30 am. Phone was inoperable and not sure I wanted to inject myself into an argument. Finally doors slammed and they went in their room.

Partner

10/10

Exceptional

25 Jun 2026

Russell

Nice and pleasant visit

Self

6/10

Pleasant

24 Jun 2026

Dorinda

The property was run down. The lobby looked great and much newer than the rest. Our room had sticky stuff on the carpet and felt dirty.

Friends_and_family Family

6/10

Pleasant

24 Jun 2026

Bonnie

.

4/10

Poor

24 Jun 2026

Ann

The entry doors to rooms and side building doors do not close. Make sure you pull hard to ensure they are closed. The bathroom towel bar was broken and no food for breakfast at 7am

Self

10/10

Exceptional

23 Jun 2026

Daniel

Good place. No issues. Will use again

6/10

Pleasant

22 Jun 2026

CaRon

My disabled friend could not visit due to the elevators being down both days.

Partner

10/10

Exceptional

21 Jun 2026

Mark

Everything was good

4/10

Poor

18 Jun 2026

Juqulia

The toilet didn’t flush they kept coming n the room n never fixed it

6/10

Pleasant

16 Jun 2026

Jessica

Clean rooms, clean property. Staff was very nice. The hotel is a bit run down. Looks like some updates were made maybe 10-15 years ago. The outside landscaping is original and does not look to be very well maintained. The breakfast was okay. If you like powdered eggs. The other breakfast items were adequate, waffle iron, multiple bread items that you can toast, cereal, yogurt bar, and decent coffee.

Friends_and_family Family

2/10

Poor

16 Jun 2026

Tiffany

Broken elevator work no working display, no
Working phone, no working call button. Toilet wouldn’t flush. Nobody at front desk in morning to check out, only housekeeper. Garbage was overflowing in lobby

Self

10/10

Exceptional

14 Jun 2026

Mary

Very nice and affordable room. Rooms and property are very clean.We stayed 2 nights. We didn't use pool but saw staff cleaning it and it looked well maintained. Breakfast was well stocked and tasty. Housekeeping cleaned our room which we haven't seen much of at other hotels since the pandemic. Big plus was a complimentary charging station for our EV. I wouldn't hesitate to stay here again with my family.

Family

10/10

Exceptional

14 Jun 2026

Samantha

Room was clean and comfortable. That's all I needed on this trip.

10/10

Exceptional

03 Jun 2026

Kris

Room was excellent very comfortable and clean. Breakfast was great.

Friends_and_family Family

10/10

Exceptional

29 May 2026

Edward

The rooms were very clean and comfortable for our one night stay.

Partner

10/10

Exceptional

25 May 2026

Curtis

Breakfast was fresh when I had it, and parking was good, too. The staff was friendly, and one of the housekeepers said goodbye when he saw I was about to check out.

Self

4/10

Poor

24 May 2026

chelsea

Someone tried to break into my car on the parking lot.

Self

4/10

Poor

21 May 2026

Shivaram

The water was leaking outside the bath dub. Don't know if it was shower curtain was letting water out or something at the bottom of the tub was leaking. They just kept one spare tissue roll! bathroom is very small and bedroom area also very small

Family

10/10

Exceptional

16 May 2026

Laura

We had a great stay here!

Friends_and_family Family

10/10

Exceptional

14 May 2026

Robert and Trevor

Clean room and excellent staff. Only reason not all 5 stars is because towel rack in bathroom was broken and body wash container in shower was empty. Would definitely stay there again. Convenient location!

Family

10/10

Exceptional

14 May 2026

Noemie

Breakfast was amazing and room was spotless and comfortable

10/10

Exceptional

12 May 2026

Adrain

Room was good..need to clean the whirlpool tubs better tho and it would be excellent.

Partner

10/10

Exceptional

11 May 2026

Conor

Clean room, friendly staff. Very accommodating.

Friends_and_family Family

4/10

Poor

11 May 2026

Rae

Dirty room and lots of things were missing or didn’t work

Partner

4/10

Poor

11 May 2026

Mark

Major things were fine. Comfortable beds, decent breakfast spread. Bathroom was lacking. No hand soap, about 6 pumps on the shower body wash, hair in tub from prior guest. Several other minor issues that contributed to poor rating.

Family

6/10

Pleasant

11 May 2026

Joanne

When I was in the shower I found out there shampoo and soap was empty.

Family

6/10

Pleasant

11 May 2026

Callie

The check in was a little shaky. They gave my room to another guest also , who was trying to enter my room while I was in it. The breakfast was great. The room was clean. I would recommend this for a short stay. I only stayed 1 night, was there for a graduation.

6/10

Pleasant

09 May 2026

Kyle

Outside and parking lot was ran down. Lobby was clean and nice. Room was clean. But no hand soap provided, lotion, and body soap in shower was empty. Breakfast was below average. Staff was fine, but definitely understaffed. Overall, a decent stay. But for over a $200 stay you could expect more.

Partner

6/10

Pleasant

09 May 2026

Kayla

The room was just okay, nothing spectacular. I was quite disappointed that I paid extra for a suite with a whirlpool tub but after running 3 clean cycles trying to clean out the jets, there was still a lot of nasty gunk coming out so I ultimately decided against using it for bathing.

8/10

Excellent

09 May 2026

Bill

Good price and location. Breakfast was better than in the past.

10/10

Exceptional

04 May 2026

Michael

Everything was great. Had no problems whatsoever.

Self

2/10

Poor

02 May 2026

Amarissa

I dare you to wipe the entire counter, table, phone, etc. Also most of the linens I saw had stains or hairs on them despite getting new ones. If this lets me attach photos and videos I will, but the cleaning staff has bad eye sight at bare minimum bc they changed the pillows into dirty cases IN FRONT OF ME and didn’t completely clean up the sauce splatter I pointed out on the nightstand. It’s been a week with no email reply from the owner.

10/10

Exceptional

01 May 2026

Heather

Nice, clean hotel for a nights sleep.

Partner

10/10

Exceptional

28 Apr 2026

Donald

Conveniently located to everything including the Airport, this hotel is a gift to its guests.

Everything including the breakfast was unexpectedly great.

Self

2/10

Poor

26 Apr 2026

Samantha

Dirty room. Gross bathroom shower and curtain was gross. Ac sounded broken and was shaking the floor. Part of the third floor was trapped off with fans going. Smelled terrible. Immediately checked out and did not stay.

2/10

Poor

23 Apr 2026

Charmaine

We were visiting and the nite prior to our visit it was a bad storm and the hotel lost power when we reserved our room the next day 04/18/2026 our room was very cold that night and our heater wouldn’t com

6/10

Pleasant

18 Apr 2026

Nicole

Not the hotels fault...

Major storm came thru late evening and took down trees, fences, and the HVAC on the roof of the hotel, which then somehow ripped a gas line.

Near 11:30pm, maintenance pounded on the door telling us to vacate our room and meet in the lobby.

After we managed to find our way down stairs (no assistance) and waiting 20-30 minutes for some information, we were told that all was clear and we could return to our room... No power, heat, AC.

Power was restored around 8:00am, but no hot water.

Eventful night and a story to tell.

Partner

10/10

Exceptional

17 Apr 2026

Les

Good hotel, close to a lot of services in Bloomington. The staff were friendly, rooms were clean and modern. The breakfast was on the low end of ok.

There were a few strange things. My room had a mirror mounted behind the TV and it felt like the furniture wasn't properly sized for the room. The hotel it's self seems like two buildings connected together.

Overall, it was a good stay and i'd consider staying here again.

10/10

Exceptional

15 Apr 2026

Oceona

Decent hotel, no complaints

10/10

Exceptional

14 Apr 2026

mike

Breakfast was great. staff great. room clean,ready.

Partner

6/10

Pleasant

14 Apr 2026

Jan

This was the worst experience we have had on our rt 66 journey. First it is on a service road with a difficult address. So my navigation couldn’t find it. So we tried to call for directions. It is a national chain so you get sent to their main national number without a person to talked to. I called hotels.com, where I booked it. I got a person, they called the hotel then called me back and gave me the number. That was the problem. The girl at the desk was indian and couldn’t speak english very well and couldn’t spell. She sent us on a long goose chase that resulted in us getting more upset. No one else was there to talk too. So finally someone else came to work that could speak better English. She gave me the exit number, the street in front of the service road and a mall close by. All that information helped us find it. So we arrived finally.

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Julie

The room was clean, and while the building itself was older, it was well maintained and I was very comfortable staying there. I would stay again!

Self

6/10

Pleasant

04 Apr 2026

Amanda

Sink wouldn't drain correctly and we had to hold the lever down on the toilet for it to flush. House keeping didn't knock nor announce themselves and just opened the door at 10:30am when check out is 11am, thank goodness we had the top lock on and it stopped them bc my daughter was in the middle of getting dressed!!! Will not return.

10/10

Exceptional

01 Apr 2026

Lynne

I appreciated how friendly and helpful the staff were.

6/10

Pleasant

30 Mar 2026

Gerardus

Property could use upgrades. Black out curtains were damaged and wouldn’t close. Exposed wires in the bathroom. Staff were excellent and breakfast was good

Self

10/10

Exceptional

30 Mar 2026

Sean

Staff was great!

8/10

Excellent

27 Mar 2026

Jason

Everything good besides loud noises from something outside up on third floor room 323 (possible furnace/generator flap on roof)

Self

4/10

Poor

24 Mar 2026

PATRICIA

Need updates

4/10

Poor

19 Mar 2026

Courtney

Our room had a weird smell, like a stinky guest was in the room before us. The mattresses were unbelievably hard and so uncomfortable.

Family

8/10

Excellent

15 Mar 2026

Rachele

The hotel was clean and comfortable. The remodel is very nice.

Friends_and_family Family

10/10

Exceptional

12 Mar 2026

Jeremy

Worked from the hotel while the fam was at a hockey tournament. Perfect place to set up.

Family_with_children

8/10

Excellent

06 Mar 2026

Brion

Solid small gym breakfast potato egg and sausage. Waffle maker. Yogurt maker. Cereal. Very nice looking rooms. Renovation is nice. Outdoor pool. Outdoor. Small room. No microwave. Great bed.

8/10

Excellent

02 Mar 2026

Richard

Breakfast was okay, otherwise excellent people and room condition.

6/10

Pleasant

01 Mar 2026

sam

Staff was good. Toilet in room would not flush entirely and the front desk did give me a plunger to plunge the toilet. After a few minutes of trying to get toilet to flush properly, I went back to front desk and they did relocate my wife and me to another room

Partner

10/10

Exceptional

27 Feb 2026

Linda

Room clean, staff helpful, breakfast hot.

Self

10/10

Exceptional

23 Feb 2026

Spencer

Great and clean

8/10

Excellent

19 Feb 2026

Vicky

The room is very clean. The people were extremely nice. The only thing that I didn’t care for was the floor plan and I don’t think that they can avoid it but between the bed and the wall wall wall and what’s up against the wall, there’s not much walk room it was fine for me, but I am a slender woman my son who is a little bit bigger had a little bit difficulty.

4/10

Poor

15 Feb 2026

Thomas

The great ratings were not accurate in my opinion. Place was really run down and we were the only car in the large parking lot at 6:00 pm on a Friday night . We checked out and went elsewhere. Lost $131 bucks but was worth it.

10/10

Exceptional

04 Feb 2026

David

Great

4/10

Poor

29 Jan 2026

Nicole

Room was not clean. Breakfast area had a sign for gluten free options. All there was, was gluten free Cheerios for kids. Room was very small

Friends_and_family Family

6/10

Pleasant

01 Jan 2026

Taryn

Room was fine, not very clean. Glad had discount so wasn’t full price.

Leisure Family

8/10

Excellent

30 Dec 2025

carolyn

Very clean and friendly staff, breakfast was ok

Friends_and_family Family

4/10

Poor

28 Dec 2025

Prudy

Not happy w our stay. Our room was not made up after first night. Asked for clean towels next morning, and they were never received. Breakfast was only fair, soggy biscuits. Lock on outside door in back was not secure. Toilet did not flush properly, had to hold the handle down til finished. Problems w TV.Just not a good stay.

Business_and_leisure Partner

10/10

Exceptional

02 Dec 2025

monica

very nice and clean property. beds were very comfy. parking, a breeze. check-in was quick and easy; employee was friendly and welcoming. the gentleman that works the breakfast area was very pleasant and helpful - he went above and beyond...i asked if there was ice in their service area, and he said no but offered to go get me some...we don't see that kind of service anymore. would def return and recommend.

Friends_and_family Friends

10/10

Exceptional

30 Nov 2025

Steven

All good

4/10

Poor

11 Nov 2025

Amy

The room itself was ok, but we changed rooms 3 times until we found a bathroom with toilet that flushed instead of constantly running without a full flush.

Leisure Family

4/10

Poor

04 Nov 2025

Caleb

Room felt very humid and had a musty odor. Ceiling had multiple poorly patched holes. Curtains on the windows would not close.

8/10

Excellent

30 Oct 2025

Adrienne

Our room was quite comfortable although a little on the small side. I chose the hotel because it had a no pets policy (I have allergies) and thus was willing to go to a hotel further off the highway. But the location proved to be good, as there were lots of restaurants to choose from in the immediate vicinity. Service and parking were fine.

Partner

8/10

Excellent

26 Oct 2025

Judy

Just overnight stay when visiting family. Did not partake in breakfast.

Friends_and_family Family

8/10

Excellent

23 Oct 2025

Tara

I work a contract at the hospital. And this hotel has been nothing short of amazing for me. Especially considering my work schedule, the staff at the desk goes above and beyond to accommodate. The hotel is VERY clean and comfortable. It doesn’t smell like mildew, cigarette smoke or anything else offensive. My only minor issue is that I work overnights, and sleep during the day. I’m assuming they are doing more updating because I heard a lot more construction sounding work next door, above me and right out the door. But other than that this place is the ONLY place I plan to stay at these last 6 weeks

6/10

Pleasant

22 Oct 2025

RANDY

The fan on my heating unit was loud and woke me up about every 20 minutes all night

10/10

Exceptional

22 Oct 2025

Susan

We will stay here again!

We enjoyed our stay here. The bed was very comfortable, and the location very convenient. Nice kuerig type coffee maker in the room.

Partner

10/10

Exceptional

21 Oct 2025

Verla

Very comfortable beds

8/10

Excellent

20 Oct 2025

Jayla

Needs an indoor pool

10/10

Exceptional

19 Oct 2025

Damien

Great stafff clean room

10/10

Exceptional

19 Oct 2025

Amy

Everything was nice...

10/10

Exceptional

18 Oct 2025

Amanda

Clean room

Business_and_leisure Family

8/10

Excellent

18 Oct 2025

Sandor

a

Self

10/10

Exceptional

17 Oct 2025

John

Quiet place

6/10

Pleasant

13 Oct 2025

Dieter

Overall, property condition was good, location was acceptable. House Cleaning personnel friendly. Breakfast selection and offering was at best mediocre. Oatmeal was watered down and cold. It served its purpose for our stay, but we would not stay at this location in the future.

Leisure

4/10

Poor

13 Oct 2025

Christopher

The room reeked of smoke. Housekeeping left our door propped open all day. Would not stay here again.

8/10

Excellent

10 Oct 2025

Thomas

Front desk staff was somewhat unhelpful.

Leisure Self

10/10

Exceptional

08 Oct 2025

Renita

Our room was very clean. Staff super friendly. Pool was nice.

Leisure Family

6/10

Pleasant

05 Oct 2025

Christine

The dead bolt on our door would not lock properly, was misaligned. Outside doors from parking lot were not always locked. Security was questionable. Staff was great. Parking was ok. Did not use the pool. Breakfast was ok. Glad to have fresh bananas.

Partner

8/10

Excellent

05 Oct 2025

Christopher

Nice and clean, friendly staff, comfortable beds and a decent size room. Free breakfast is a nice touch and they have a decent selection. Ice Machine was broken, but overall the stay was enjoyable.

Leisure Family

10/10

Exceptional

30 Sep 2025

Jenny

The desk staff was amazing! She put us in a quiet spot on the 3rd floor!! We were beyond exhausted when we arrived so we appreciated her finding us the perfect spot. However, the bathroom had probably not been cleaned before and the sink drain was plugged up. Took 10 min or so to drain. Breakfast was ok.

Leisure Partner