Name: Bloomington-Normal Marriott Hotel & Conference Cen
Address: 201 Broadway Ave, Normal, 61761, US

8/10

Excellent

24 Jul 2026

Edward

I think parking in a parking garage with no offering of valet is a bit of an issue with more travelers than ever having disabilities, including myself.

10/10

Exceptional

19 Jul 2026

Ernest

Centrally located to stores and other venues.

Partner

8/10

Excellent

19 Jul 2026

Theresa

Property was very clean and staff were amazing. Location had lots within walking distance.

Family_with_children

4/10

Poor

08 Jul 2026

Travis

Room was never cleaned from the previous guess. Called front desk three times and they never cleaned the room, made the bed or took the trash out until the third call. We still never got fresh towels. Horrible experience

Family_with_children

10/10

Exceptional

27 Jun 2026

Holly

Room was very comgortable!

Partner

8/10

Excellent

16 Jun 2026

Brandee

Tub stained and soiled

Self

8/10

Excellent

10 Jun 2026

Andrea

check in was quick. room was clean

Family_with_children

8/10

Excellent

06 Jun 2026

Jill

The room was great-quiet and cold! Staff was great.

Self

10/10

Exceptional

21 May 2026

Vezire

Very clean facility

10/10

Exceptional

20 May 2026

Nicholas

Everything about this place was 10/10 outside of the shower. It was definitely older and there were several hairs left from the last cleaning. Want so badly to say the place is perfect but that moved it to a 9/10. Staff was super friendly and helpful, restaurant was solid, and rest of the room was in good shape and clean

Family_with_children

8/10

Excellent

17 May 2026

Cheryl

The hotel has been beautifully renovated. Staff were very courteous. Parking ramp is easily accessible by skywalk. The restaurant in the hotel had no coffee for quite some time on Saturday morning, ugh. It would be nice ig the restaurant were open all afternoon. It closes for a couple hours. We did find a great restaurant about a block away for an afternoon snack and libation! It was so nice we went back for dinner the next night! Would stay here again.

Partner

4/10

Poor

17 May 2026

Thane

Check in staff Julianna was very friendly and helpful. But we found the safe locked. We had to call the front desk twice before the so called engineer showed up. He looks very young and doesn't look like what he was doing. He put a code in which didn't open the safe. He said it is broken and had to be replaced and he cant do anything tonight. I had this problem in other hotels and they usually fixed it for me. Then the next day the cleaners took our towels but forgot to leave fresh ones. We had to call the front desk again to get fresh ones. I think this hotel is poorly managed.

10/10

Exceptional

06 May 2026

Frank

Nice clean room!

10/10

Exceptional

30 Apr 2026

Michael

The entire hotel was immaculate, the front desk was very accommodating and helpful! Requested a high floor at check in and was given a room on the top floor! Didn’t utilize the bar or restaurant, but saw a lot of guests enjoying the area! Parking was easy and wasn’t charged for using it!

6/10

Pleasant

26 Apr 2026

Gina

We paid for two nights of parking and there was no parking available the last night and no parking in the area which made it very inconvenient for us.

Family

10/10

Exceptional

15 Apr 2026

Jennifer

Very clean and comfy beds. Great location.

6/10

Pleasant

10 Apr 2026

Eric

Good info to know - Parking deck level 3 is hotel floor 2 connected via a sky bridge.
Overall, I was disappointed. The lobby remodel is fantastic, but when I got to my room around 6:30 PM, there was a plate with silverware sitting on the floor next to the door. It remained there until I checked out the next morning as did a McDonald’s bag outside my neighbor’s room. There was also a coffee cup left on a ledge which was never cleaned up, too. The TV speaker crackled. There was no soap in my shower and no shampoo in my coworker’s shower. But the worst part was the doors. They slam shut. All night long, you hear them closing hard. I’m positive they could break a finger. The restaurant is slow and understaffed. Great potential here, poor execution.

6/10

Pleasant

29 Mar 2026

Gabriela

The staff at the front desk were unfriendly, and there was a wait to check in to the hotel, even though it was already past the initial time I had been given for the room to be ready.

Family

10/10

Exceptional

29 Mar 2026

Elizabeth

Beautiful hotel. Room was clean and perfect!

Friends

10/10

Exceptional

29 Mar 2026

Jerod

Nice beds and plenty of space in the rooms.

Family

8/10

Excellent

29 Mar 2026

Michael

Hotel is aging. some things are just old

Family

10/10

Exceptional

28 Mar 2026

Wendy

We watched basketball and had food in the grill. Bartender was fantastic

Friends_and_family Family

6/10

Pleasant

24 Mar 2026

Ashley

I checked in on a sunday night about 930.. my floors werent swept.. i had a stain on my comforter and the light in the shower was hanging out. Monday night after my conferences i went out shopping came back ordered food hopped in the shower which at that point the light dropped down even more so i cut that short. My food was delivered i sat and noticed half my room was out of power. I did call the front desk can't they did offer to send someone to the room but it was almost 9pm i was in my pajamas and wasnt up for company.. thought it could have been a fuse somewhere. Hate to complain because i was going to bed anyway but I couldn't plug my phone in because the outlets weren't working by my bed.. the refrigerator was off, so my waters. We're called my leftovers had to be tossed and the coffee creamer I brought for my coffee also went bad. Tuesday. I woke up to make coffee realize that outlet was also off.. but i was able to make it in the bathroom those outlets worked.. i have stayed here many times and can tell you I have never had one complaint.This was probably the worst stay i've had. I will probably be back because I go to the conferences held at this hotel and its convenient, hopefully it'll be better. I'm not sure if this even has anything to do with the hotel but this was also the worst year i've ever had parking.

Self

10/10

Exceptional

18 Mar 2026

Maria

Excellent

4/10

Poor

17 Mar 2026

Leah

Checked in and was offered to sign up for Bonvoy app to earn points for stay (I was told weeks later that since we used Expedia we were ineligible for those points). In the room the light bulb was burned out (not a big deal) the conditioner bottle was empty (not a big deal) the floor under the ottoman had hairballs and candy wrappers (surprisingly dirty for a Marriott) and despite having a \"Privacy Please\" placard on the door and being 2 hours and 15 minutes before checkout time, we had a member of the hotel staff open our room while we were sleeping. They knocked but we thought the knocking was next door because we had our privacy tag on and were hours away from checkout, we never expected to have our privacy invaded!! Surprised that a Marriott stay wasn't as good as the Comfort Suites. The hotel looked pretty in the photos but I value staff not walking in on me more than a pretty foyer.

Partner

10/10

Exceptional

25 Feb 2026

steven

Staff is always professional and helpful
Will greet you with a smile

Self

4/10

Poor

23 Feb 2026

Jessica

The room was not thoroughly clean. Blood on the comforter, waste on the bathroom floor. Would not recommend staying here. Nor will I stay here again.

Family

4/10

Poor

23 Feb 2026

Abigail

The bathroom was not clean and there was garbage in the room from previous guest. The microwave didn't work and when we called frontvdesk for help they were rude and said there is nothing we can do. There was no power in the room when we woke up in the morning. Apparently a transformer blew which I understand is out of their control however you would think they would inform guests.

Partner

2/10

Poor

22 Feb 2026

Alexandra

Room was dirty was moved and that room was dirty then fire 9n our floor had to stand outside freezing cold we had been in the pool then when safe to come in rooms moved again because of the smoke smell that room wasn't finished being put together bed not done beforehand for first and then the lights went out

8/10

Excellent

16 Feb 2026

Brea

Very clean and comfortable stay! Breakfast quality could be better but other than that a great choice.

10/10

Exceptional

15 Feb 2026

Stephani

The room was clean. The staff was more than pleasant and offered suggestions being as we were from out of town. The pool area was also very clean. The lobby was beautiful as well.

10/10

Exceptional

14 Feb 2026

Jonathan

Pretty nice place for Normal, Ill

10/10

Exceptional

07 Feb 2026

Danette

Clean

Leisure Partner

2/10

Poor

02 Feb 2026

Charles

Very bad experience!!!

10/10

Exceptional

30 Jan 2026

Leslie

Very clean and nice hotel.

8/10

Excellent

30 Jan 2026

Margaret

The room was very nice with comfortable bedding. Though
something was wrong with the heater in the lobby, it was freezing, and they couldn’t ring up food purchases, there was no offer of compensation. They gave me COLD coffee, and they knew it was cold. There was a buffet with food, but I think it was some kind of package with the room. They did not offer me a plate to get some-what the heck! The desk person in the am was not friendly at all, with no apologies given for the heat/ food status.

Leisure Family

2/10

Poor

25 Jan 2026

Ronald

It was actually the service. I know that it's cold outside and even inside since there was a heating issue. But the lady who checked us in said nothing about the hotel, gave one word answers and had an air pod in her ear. The girl next to her seems perfectly pleasant so I am sure that it just wasn't her day. But checking into a hotel the front desk and the lobby set the tone.

Once we got to the room the heat wasn't working, but they fixed that in minutes.

The room wasn't cleaned properly, there were water marks and small amounts of hair around.

All around it's sorry to say that this is what I have come to expect. But there are other hotels that do this correctly.

Business

4/10

Poor

18 Jan 2026

jeffrey

I recently stayed 2 nights here on a business trip. The room was clean, however I was given a double queen when I had booked a King room. The most frustrating part, though, was that I chose this hotel because their website clearly advertised airport shuttle service. I confirmed this by telephone the day before my arrival and even set the time for the shuttle to take me to the airport. However, upon arrival, I was informed that the shuttle service is only for pilots and flight crew. After confirming the day before and even setting my departure time, they acted like they were doing me a huge favor to let me ride the shuttle with the flight crew which left 45 later than I had made arrangements for the day before. Very unprofessional and unapologetic. When I informed them that their website is very misleading if they don't really offer airport shuttle service they didn't seem to care at all. And why would you schedule a shuttle ride by phone that you have no intention of actually providing? I would definitely hesitate to stay here again. To many things not delivered, without even an apology. There are plenty of other hotels that will appreciate your business and at least apologize when they drop the ball.

Business Self

10/10

Exceptional

17 Jan 2026

steven

Staff at front desk at check in were amazing, professional and very friendly. Room very clean

Business_and_leisure Self

8/10

Excellent

13 Jan 2026

Tarisse

The hotel was beautiful, clean and had a very pleasant atmosphere. I had the smallest room, a king bed and pull out couch, and I felt it was plenty roomy. The bathroom had quality toiletries and the bedding was clean and comfortable.
The tv system left something to be desired, considering it is 2026. The satellite was out for a good portion of our stay, and the internet options were very limited bc it wasn't a smart tv.
I had to request multiple times that my room be cleaned and bedding changed, etc, but I gathered they were a bit overwhelmed with a bunch of events during my stay. Not a deal breaker, but worth noting.
Overall, I would definitely recommend the Marriott at ISU. Nice staff, spacious and clean rooms, convenient parking and located right off the main drag through town.

Friends_and_family Family

10/10

Exceptional

09 Jan 2026

Deborah

Great room. Staff is great and so close to local restaurants and campus. The parking garage and bridge is helpful.

8/10

Excellent

04 Jan 2026

WALTER

Yeah

10/10

Exceptional

02 Jan 2026

Isaiah

Room was clean everything was perfect.

Leisure Self

8/10

Excellent

27 Dec 2025

Jolene

Decent

10/10

Exceptional

23 Dec 2025

Alisha

Good hotel! Clean and great service!

Leisure Family

8/10

Excellent

15 Dec 2025

Hernando

Great location. Very convenient. Service was great. Room was comfortable and well appointed. Overall a great hotel.

Leisure Family

6/10

Pleasant

14 Dec 2025

Dimitrina

The reservation was for three people, and the room wasn't stocked for three, there was no bedding provided for the pull-out couch and no extra towels.

There was hair in the shower before we used it.

We had a “Do Not Disturb” sign on the door, which was ignored the following morning.

Overall, this place was not worth the money.

Leisure Family

10/10

Exceptional

13 Dec 2025

Suzanne

For the most part it was nice the shower head was sure moldy though

Leisure Family

8/10

Excellent

08 Dec 2025

Kerri

Yes

Business

10/10

Exceptional

07 Dec 2025

Frank

Clean and courteous

Business Self

6/10

Pleasant

22 Nov 2025

Jeff

Room was decent. Night staff undertrained.
Needed to ask for towels etc.

Leisure Family

10/10

Exceptional

21 Nov 2025

Hana

Room was clean, spacious, and stylish. Lots of backlit features which I liked. Room looked as advertised. Lots of families and younger groups of people.

Functional mini fridge, microwave, and coffee maker. Hot water works.

Staff were very kind and informative. Everybody seemed to enjoy being there, and the performance shows.

Hotel is connected to a parking garage by a sky bridge, keeping your car out of (most) of the elements.

Central location made it easy to walk around uptown and see the local shops.

I enjoyed my stay and would recommend this location if you are in the area.

Business_and_leisure Self

10/10

Exceptional

17 Nov 2025

Lettie

Clean room. Parking across the street has a skywalk to the hotel. Staff were friendly and responsive.

Self

10/10

Exceptional

16 Nov 2025

Alicia K

New renovations made it so pleasant and clean.
Staff were helpful and there was plenty of room for our group to gather with the team and parents.

Would choose to stay again!

10/10

Exceptional

10 Nov 2025

Bogdan

Cleanliness excellent, enjoyed my stay

2/10

Poor

09 Nov 2025

Gina

Our room, especially the bathroom was really dirty and we had no towels or wash clothes and only one pillow for a king size bed for two people. We were told by the front desk they were out. When they came to clean the room the next morning they left us one towel and didn’t clean the bathroom well at all. It was just a really bad experience and will not be staying there again.

Leisure Partner

10/10

Exceptional

09 Nov 2025

debra

Nice room. No drawer space but large closet.

Leisure Partner

8/10

Excellent

02 Nov 2025

Mary

Room was not dusted and razor was left from previous guest. Room was too warm and thermostat not working

Friends_and_family Family

4/10

Poor

01 Nov 2025

Jennifer

It was a disappointing experience. Lackluster front desk staff. The restaurant hours that the staff confirmed were incorrect and left us without a food option when we arrived. And the room and bathroom was not clean or fully stocked. I would not stay here again.

Business

8/10

Excellent

19 Oct 2025

Mariah

.

6/10

Pleasant

19 Oct 2025

Sara

I had a few issues, the shower didn’t drain and almost overflowed, also the handheld shower didn’t work.

Self

8/10

Excellent

13 Oct 2025

Joel

Check-in took about 10 minutes - excuse was short staffed. Others around us were requesting room changes because their rooms did not get cleaned adequately. We did not have that issue. Room was warm and never really cooled down, even with the setting at the lowest A/C degrees possible. Toilet handle was broken and hanging by a thread. Bed was very comfortable and bar area was nice.

Friends_and_family Family

10/10

Exceptional

11 Oct 2025

Yolanda

It was clean. The staff were friendly and and helpful. Continental breakfast included with the price of hotel would be nice.

Friends_and_family Friends

10/10

Exceptional

09 Oct 2025

Kelly

It was a good stay

8/10

Excellent

07 Oct 2025

Thomas

Great location to campus and uptown area

Leisure Partner

10/10

Exceptional

05 Oct 2025

Beth

This location has remodeled and it looks nice!

Leisure Family

10/10

Exceptional

02 Oct 2025

Melissa

This hotel is in a great location! It's walkable to campus, restaurants, and shops. I will definately stay here again.

Leisure Family

8/10

Excellent

02 Oct 2025

Gina

👍

Leisure Family

10/10

Exceptional

29 Sep 2025

Malaki

Same as my experience last month. They exceeded my expectations last time which also raised them. I came again with slightly higher expectations, and they met it. Can't beat a hotel this nice with this nice of service that has a skywalk to the parking ramp. Be ready to enjoy your stay here.

Friends_and_family Friends

10/10

Exceptional

26 Sep 2025

Kelly

The property is very clean. It was a very nice hotel. The hotel is connected to the parking garage which was very convenient. I will definitely stay there again.

Leisure Family

10/10

Exceptional

25 Sep 2025

Ramona

Clean and quiet. Comfy bed and spacious room. Easy checkin.

6/10

Pleasant

24 Sep 2025

Karen

Property is great. Had to wait hours to check into my room because they stated they were short handed on housekeeping although the university of north Alabama football team was checking in that day and they all had rooms!

Leisure Family

10/10

Exceptional

22 Sep 2025

Niki

great

10/10

Exceptional

22 Sep 2025

Colleen

The hotel itself was nice and clean.

Partner

10/10

Exceptional

21 Sep 2025

Lori

It was a very nice hotel

Leisure Family

10/10

Exceptional

19 Sep 2025

Dana

Conference delight

Upon arrival there was trash from the last person and the body wash dispenser was almost empty so it took many attempts to get enough to use. Lastly, after taking my shoes off late at night until I took my shower the next day I noticed the floor was sticky. Upon looking at my feet before I took a shower I noticed they were very dirty. So after my shower and until I left
I walked around in my dress shoes to
Keep my feet clean.

The service was awesome with staff always greeting me and helpful to assist.

The room was newly updated and I loved the shower.

The staff were great to make sure at the conference we had everything we needed. The food was great!

Business

6/10

Pleasant

07 Sep 2025

Cynthia

The area it was located, Uptown Circle, was very walkable with several restaurants. I did have a problem with my room, that took 3 visits to reception and finally talking to a manager to resolve. All involved were very nice. The other issue, the complimentary coffee and water were always empty.

10/10

Exceptional

07 Sep 2025

Kirsten

Quick, friendly check in. Great price!

Leisure Family

8/10

Excellent

01 Sep 2025

Jessica

Friendly staff and guest. Quiet almost all the time.

Leisure Family_with_children

10/10

Exceptional

30 Aug 2025

Malaki

Worth the Money

My expectations were exceeded. There were two ladies covering for the regular desk workers that gave me a good laugh and warm welcome as I got my keys. No other complaints aside from the room's floor being slightly sticky. Everything else was good!

Self

10/10

Exceptional

27 Aug 2025

Heather

Convenient, modern with excellent amenities and service.

8/10

Excellent

26 Aug 2025

Cathy

Staff was very friendly and Teddy was exceptional!! Beautiful Hotel and over all clean . My only complaint was that there was hardly any toilet paper when I first went to my room and the refrigerator wasn’t working.. other than that everything was pretty good .. Thank you !

8/10

Excellent

20 Aug 2025

Daniele

Very close to anything and very quiet

8/10

Excellent

17 Aug 2025

Inez

The room was very nice.

Friends_and_family Family

10/10

Exceptional

14 Aug 2025

LATONIA

Very clean and close to stires and restaurants

4/10

Poor

14 Aug 2025

Michael

Had to grab towels and toilet paper. No shower gel. Shower drain clogged with hair. Pool was closed. Found out after we got there.

10/10

Exceptional

14 Aug 2025

KAREN

Great Hotel. I would recommend. Clean rooms. Safe. We had handicap room. We came here because it is close to the hospital for next day surgery. I would stay here again. Staff friendly.

Business

10/10

Exceptional

10 Aug 2025

Vincent

Our shower gel did not work in our bathroom.
Steve, the bellman was very helpful and quite helpful!
I also appreciated the ladies at the reservation/ checkout desk.

The uptown Normal Car Show caused a bit of a problem with the street blocked off.

10/10

Exceptional

05 Aug 2025

Johnna

My second stay

I've stayed at this hotel twice this summer for
Work. Both

Business

10/10

Exceptional

04 Aug 2025

Phil

Excellent all around.

Leisure Partner

4/10

Poor

03 Aug 2025

Andres

Bathroom door to hard to close and open. Thermostat not working room was very cool 67 degrees. Toiler paper holder was broken and roller missing. The toiler flush handle loose.

8/10

Excellent

27 Jul 2025

Vince

Ihe facility overall was excellent. The pool was to be the highlight of our stay however the pool was cloudy and greyish the first 2 days with dead bugs in filter. On our last day, Saturday it was much better and the water was clear. I did let the desk know Friday that the pool was an issue for us. We asked for towels and and coffee twice on Sat. Ended up going to desk for them myself. They came for trash and gave us toilet paper after we asked on Friday. No used towel pick up or garbage, sweeping etc the rest of our 3 night stay. The Members club staff were excellent, as was the gentleman who helped with TV. Desk people were welcoming when we checked in. I felt bad not leaving a tip for housekeeping, as I think they were short staffed. Once housekeeping said they would return but never did on Saturday.

Leisure Family_with_children

10/10

Exceptional

15 Jul 2025

Heather

It was a great overall experience

Friends_and_family Family

8/10

Excellent

15 Jul 2025

Michael

Clean hotel - door was off a bit and had to jam shut.

Business Self

10/10

Exceptional

10 Jul 2025

Linda

Very nicely remodeled. Check in and check out was a breeze.

Business Family

10/10

Exceptional

10 Jul 2025

Joshua

Nice place to stay next to ISU campus.

8/10

Excellent

08 Jul 2025

Stephen

Everything was great but the room needed a little TLC. Not major.

Leisure Family

10/10

Exceptional

29 Jun 2025

Missy

This hotel was beautiful!

Leisure Family

8/10

Excellent

26 Jun 2025

Amy

Nice property. Room was clean. Only issue I had was at check-in. They couldn't find my reservation and in the end was told that their system was older and sometimes had trouble with reservations made through outside sources (Expedia in my case). The staff was helpful in rectifying the situation, only after my insistence that they fix the issue, not me.

Leisure Friends

8/10

Excellent

25 Jun 2025

William

I have stayed at this property several times before. Nowadays, there is no daily maid service. Understandable. However, that means you have to request towels when needed. I did not get that request honored. Also, there was no dresser to store clothes. I don't like living out of a bag or suitcase. The hotel and room were clean and comfortable.

Leisure