Name: Sonesta Es Suites Auburn Hills Detroit
Address: 2050 Featherstone Road, Auburn Hills, 48326, US

2/10

Poor

12 Jul 2026

Carissa

I booked a room for three adults. It was supposed to be a king with a sofa bed. Instead when we arrived late in the evening, it was a king with a loveseat.

The staff said they were sorry but they were fully booked so could not change my room, and could not find a cot for us. So nothing was done, and needless to say, we had a terrible night stay.

10/10

Exceptional

12 Jul 2026

Symone

Our stay was amazing! the rooms are very very clean and the breakfast was delicious. The beds are sooo comfortable as well. We will be back!

Partner

10/10

Exceptional

11 Jul 2026

Maribella

Everything was great from starting to cleanliness to rooms definitely great service

Partner

2/10

Poor

11 Jul 2026

Danielle

Upgraded to a suite and found the room was not even cleaned. Dirty toilet/seat, hair on the sheets and crumbs on the nightstands. Told staff and she cleaned those items but did not change bed. Had a stay for two nights and after night one we just chose to leave early and was not refunded the second night after they said they would. On our way out there was also another guest who complained of a dirty room.

Family_with_children

4/10

Poor

11 Jul 2026

Kevin

Hotel was understaffed. One person on per shift was what I was told.

Hotel was very noisey, as people were playing basketball after 11pm

Breakfast was burnt.

Not a bad place to stay, but whoever owns it, or manages it, either doesn’t care, or can’t get enough employees to work.

P.S. The young lady that did work, was friendly and entertaining (worked well within the situation)

Self

10/10

Exceptional

10 Jul 2026

Sequoya

The room was clean and very efficient for our needs.

Family_with_children

10/10

Exceptional

06 Jul 2026

Nicole

100/10 - I travel a lot and this is one of the best hotels I’ve stayed at. The hotel is quiet, the staff is so friendly and respectful and the facility was spotless.

Pet

4/10

Poor

06 Jul 2026

Lennea

The bed was comfortable; however, several aspects of my stay fell short of expectations.
Upon arrival, there were no regular pillows in the room. After tracking down housekeeping, I was given two pillows, but neither had pillowcases. Housekeeping also never serviced my room during my week-long stay. When I asked the front desk, I was told they would try to fit me into the schedule and asked me to leave my trash outside the room, but no one ever came.
The shower was only lukewarm at the beginning of the week and had a slow leak. By the end of my stay, the water was completely cold.
The kitchenette was not well stocked. Many of the bowls and supplies were stored too high for me to reach comfortably, and there were only two spoons and one fork available. Coffee packets were provided, but there was no coffee maker in the room.
I booked this hotel intending to work from my room all week, but the air conditioning unit was located directly beside the desk, making it uncomfortable to work while it was running. My room also faced the highway, and the traffic noise was noticeable.
Lastly, the breakfast was mediocre at best. I genuinely wanted to like this property, but the lack of basic amenities, housekeeping service, and overall attention to guest comfort left me disappointed.

Self

8/10

Excellent

02 Jul 2026

Mark

Good breakfast.

Self

2/10

Poor

02 Jul 2026

Christian Paul

Dirty rooms. Roaches and termites all over the place.

Family_with_children

4/10

Poor

01 Jul 2026

Domini'Que

I recently stayed at this property, and unfortunately, the overall experience did not meet my expectations.
The primary issue involved incorrect billing. I prepaid for my stay, but an additional preauthorization for the full room rate was placed on my card. When I brought this to the manager’s attention, she was apologetic and assured me the hold would be removed within two days, instructing me to call her back if it wasn't. The charge did finally fall off, but it took a full week to do so. Furthermore, during that week, I made two phone calls and left a voicemail to follow up as instructed, but I never received a callback. The lack of communication was disappointing.
Additionally, the room itself had some maintenance oversights. Upon check-in, the TV remote was completely non-functional, and there was no hot water in the shower.
On a positive note, the room was clean, the bed pillows were very comfortable, and I appreciated that Lactaid milk was offered as an option during breakfast. However, due to the maintenance issues and the frustration regarding the billing communication, I would hesitate to stay here again.

4/10

Poor

01 Jul 2026

Matt

The front desk staff was very friendly - no complaints there. Our room however did not meet cleanliness standards. It hadn't been vacuumed before our stay so there was debris all over the floor making it impossible to walk barefoot on any of the carpeted surfaces without stepping on crumbs, pebbles, and whatever else was on the floor. The dishwasher had a Band-Aid in the bottom of it which was disgusting. The showers also never got hot; there was warm water but no hot water for a shower despite having hot water in the sinks. Overall it served it's purpose of a place to sleep but the photos and the presentation online made this property look much nicer than it actually was.

Friends_and_family Friends

10/10

Exceptional

30 Jun 2026

Mary

Jordan, at the front desk, was super helpful and went above and beyond to make sure we were taken care of. The shampoo and body wash containers were empty in the shower, but we just used what we travel with. Room was quiet and clean. Enjoyed our stay.

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Horst

Room and bathroom were clean. Very comfortable bed.
Nice kitchen which I didn't need for my stay. Great staff. Good breakfast.
Shower product dispensers were all empty so make sure to bring your own. No big deal.
They really need to fix up that scary looking elevator.

Self

6/10

Pleasant

29 Jun 2026

Alla

n/a

Partner

10/10

Exceptional

25 Jun 2026

James

Room was immaculately clean. So was the whole hotel. The staff was very courteous. Enjoyed the breakfast.

Self

6/10

Pleasant

22 Jun 2026

Brian

We arrived on June 14 at 5pm. They did not have a room assigned to us even though I had booked weeks ahead of time. He said they had a full house the night before and went to check to see if a certain room was available. That was great idea since the year before we stayed at the Sonesta Select down the street and was assigned to a room that hadn't been cleaned yet. That's an entire different story.

We finally went to room 139 for the night. When we tried to take a shower the next morning, the water was cold. We were in a hurry so took a cold shower and notified the female at the front desk. She apologized & said she would assign a different room when one was ready. We were planning to be away the entire day and told her we would be back at 9pm. She said we could leave our belongings in our room but I packed up and took our suitcases with us. She said she would leave a note for the person at the desk in the evening. When we arrived at 9pm on June 15, the desk clerk had no idea what we were talking about. She was looking at her computer when I saw an old looking note taped on the desk with \"DO NOT BOOK THESE ROOMS\". And guess what room was 139....our original room.
She then booked us in another room, which was a handicapped room that we didn't need and had a very strange shower. At least we had hot water this time.

Needless to say, next visit to Michigan will not be at either of the 2 Sonesta hotels in Auburn Hills.

Partner

4/10

Poor

22 Jun 2026

David

The room was clean and nice size. The kitchenette was a nice touch. Unfortunately there wasn’t any hot water. The only way to get luke warm water in the sink was turning the bath faucet on for awhile. Then the next morning we found luke warm shower water that rapidly went to ice cold. Brought this up when checking out, was not offered a credit but was told we were the second to complain. We forgot garment. Tried to call no answer at your hotel phone. No response to email sent either. Very disturbing after a bad morning at your facility!! I felt I was very generous in my rating for your hotel given these experiences!

Partner

6/10

Pleasant

17 Jun 2026

Cassandra

I was very happy with the cleanliness of the property, helpfulness of staff, and the room was super cute and spacious. Looks aside, I was disappointed in my stay.

Room 339 does not have hot water. We ran the shower for 10+ minutes and it was as cold as hose water. The only way to get the water to heat up was by continuously running the tap, and even then it would turn ice cold the second the shower was turned on.

Sleep was difficult with uncomfortable thick and firm pillows, and you can hear traffic after 8AM.

We didn’t make use of the pool or attend breakfast.

At first glance, this hotel is excellent however these are important details that contribute to having an enjoyable stay.

Friends

10/10

Exceptional

17 Jun 2026

AL

Facility okay

6/10

Pleasant

17 Jun 2026

Tyler

The staff was very kind and helpful and the room was very spacious but the cleanliness and location left a lot to be desired. Parking was easy and spacious but there is not much around the hotel and our room was very dirty. The sheets were relatively clean but the mattress cover had yellow stains all over it, there was half of a used set of eyelashes on the carpet, there were black spots all over the inside of the shower curtain, there were small hairs stuck all over the walls and bathroom door, and there was sticky spots and stains on the counters. We also went down for breakfast at 840am (we thought it went from 630-930am) and it was already all cleaned up and closed down so the window for that is pretty small.

Partner

6/10

Pleasant

14 Jun 2026

Effie

Check in was quick and easy. Jordan was very helpful and very nice ! Upon entering the elevator though we could smell the faint smell of marijuana and it was not the cleanest and quite worn down. The room was spacious and somewhat clean except for the hair that I found in the bed when we turned down the comforter. There is an outdoor pool (that we didn't use) and a barbeque area (that we didn't use). Twice we encountered a couple of people walking around the exterior of the building smoking marijuana but they did not interact or bother us. Breakfast was quite good sausage patties eggs, potatoes, pancakes, yogurts etc., that were quite good. After breakfast I took a walk around the pool area and noticed it had not been cleaned from the previous day night. Would I stay here again ? probably not but I was happy with the service, the staff was great and it was a good price for a one night stay. The hotel needs updating.

Partner

2/10

Poor

12 Jun 2026

Michelle

The fire alarm went off at 11;45 (no problem) but then there was zero communication about it. The worker never spoke to any of the guest nor was there an update. In the morning I went to take a shower and there was a zero hot water. When I went up to the front desk the worker told me that when the maintaince guy came in she would send him to our room. I asked what time she was unable to give me a time. I asked for another to shower in she refused me another room. I asked to speak with a manager and she was unavailable. I asked for a number she ran out of business cards. I left my number for the manager and I am still waiting. Side note: my daughter found a spider in the bathroom. The free breakfast was a dirty and messy, no one was restocking or cleaning. Obviously I will not be staying there again and will be contacting cooperate .

Family_with_children

10/10

Exceptional

12 Jun 2026

Shima

It was a clean and cozy place to stay.

Partner

8/10

Excellent

06 Jun 2026

Justin

The check in clerk was obviously stoned and the lobby reeked of weed. She was nice though. The overnight/morning clerk was wonderful, though.

Family_with_children

10/10

Exceptional

05 Jun 2026

laura

Room was great! Would stay again

Friends_and_family Family

10/10

Exceptional

02 Jun 2026

Catherine

I loved this hotel. The only issue that could be addressed is the elevator area, which looks worn compared to the rest of the property. My king suite was huge, clean, nicely updated (carpet and floor areas, bathroom fixtures) and clean. The room temperature was perfect and the overnight was quiet. Would definitely stay here again!

Self

10/10

Exceptional

01 Jun 2026

Ronald

Very well satisfied with everything from checking in to breakfast to checking out. Only problem was the bathroom sink was a bit clogged which we reported when we checked out.

10/10

Exceptional

28 May 2026

Ron

Great place to stay.

Self

8/10

Excellent

27 May 2026

christine

Great stay for the price!

Partner

6/10

Pleasant

26 May 2026

Enrika

I was first placed in a room that had a smell. I was then put in a room that was clean. The room was just okay. I would not stay there again.

Self

8/10

Excellent

26 May 2026

Malathi

Expedia did not tell me that daily housekeeping was not included. We needed to pickup towels, garbage bags etc.from front desk, and go drop garbage off at a.bin which was overflowing the first day. Housekeeping did not pick up used towels that we kept piling up outside our room till we vacated even though front desk said they would many times.

Worked for 5 adults and 1 child in one suite, rooms were small but well organized.

Front desk was very courteous.

Breakfast could have been better with more fruit choices.

Overall a very good stay.

Family_with_children

10/10

Exceptional

25 May 2026

Jeri

Breakfast really good, staff friendly and helpful. Would definitely stay again.

Partner

10/10

Exceptional

25 May 2026

Guido

Room furniture seems outdated but still comfortable. I would definitely stay again. Breakfast was great. Staff very helpful and friendly.

Partner

10/10

Exceptional

24 May 2026

Mark

Friendly staff, clean and comfortable rooms

Self

6/10

Pleasant

24 May 2026

Vickie

Was not told anywhere on their website that this is a “budget friendly”hotel and as such no housekeeping for a 3 night stay. Had to go down first night to get shower gel and remote for tv. There was also a dirty washcloth hanging from shower curtain and walls in bathroom where dirty. Then after 2nd night asked about housekeeping - that’s when I was told they would not come. I was able to get more towels and an extra trash bag but had to take my trash down to first floor.

Family

10/10

Exceptional

22 May 2026

Jeri

Older rooms but clean and comfortable. Food enjoyed. Staff was great. Will definitely stay again.

Partner

6/10

Pleasant

20 May 2026

William

Good location.

Partner

10/10

Exceptional

17 May 2026

Diana

The hotel is located in a more industrial region. You need to drive out about 10 minutes to the closest Meijer. It is a quiet place and a place to focus on your work or relax.

Family

8/10

Excellent

16 May 2026

Julie

The staff were super friendly but on our first night we had to switch rooms due to a marijuana smell coming through our bedroom vent. The breakfast staff were also very nice but some places weren’t super clean or a bit run down like the elevator and torn curtains in the room. However it was decent overall.

Family

4/10

Poor

15 May 2026

Eric

Maybe bad luck, no hot water for the whole stay, no clean rooms till after dinner, group was given a room that was not clean. Day 2 staff was very nice and accommodating!

Business

10/10

Exceptional

14 May 2026

BRIAN

We showed up during an emergency water outage and the room was not quite ready; however they were determined to make it right without and even asking and just upgraded to suite. So, double review in one lol
The suite is fully equipped with a kitchen just bring the food.
Excellent choice when staying for UWM Live!

8/10

Excellent

11 May 2026

Ben

Staff was absolutely wonderful, one of the nicest staffs I have been around at a hotel and we travel as a family quite a bit, the only negatives for me is there was a used wash rag that was missed in the bathroom, the shower curtain was dirty and the bed was a little firm. The bed you could tell was new but from a personal preference it was a little firm is all. Other than that the breakfast was amazing and everything else was great.

Partner

10/10

Exceptional

07 May 2026

David

Clean, quiet, breakfast was very good!

Partner

8/10

Excellent

04 May 2026

Jean

Breakfast was ok. One day the eggs looked greenish and thought maybe it was seasoning for breakfast tortillas. Didn't try them. The bed was very comfortable, pillows were hard and tub was very slippery with no mat in it. Overall it was good for 2 nights we stayed

Friends_and_family Friends

10/10

Exceptional

03 May 2026

Susan

Mr Kelly at the front desk was outstanding, awesome customer service. The room was clean and comfortable.

Partner

10/10

Exceptional

02 May 2026

Stephanie

Breakfast was actually very nice with the oatmeal bar being my favorite! Our room was very spacious and fit our needs perfectly. There was an issue with our room initially but staff handled it professionally and got it taken care of for us.

Family_with_children

10/10

Exceptional

30 Apr 2026

Lorraine

The gentleman who runs the kitchen area… His name escapes me… Was such a joy and truly loved what he does! When in the area, we always stay here and it’s a pleasure to see them on what they’re smiling faces!

Family

6/10

Pleasant

26 Apr 2026

Lisa

I walked in the young man that was working was so great and very helpful we got to the room the headboard was dirty the mirror was very smeared the light in the kitchen the lamp that hangs over the table. It was very dirty on the bottom. But outside of that we was ok

Friends_and_family Family

10/10

Exceptional

22 Apr 2026

Neisha

Staff was wonderful. Good breakfast offered as well

Family_with_children

10/10

Exceptional

20 Apr 2026

Andrea

The place looks nice, then you go into the room. The tiles are broke and there is alot of wear. The sink did not have a stopper so you can see the garbage disposal. Someone could get hurt if the rubber gasket is not put back on there. For the price it was a great find.

Partner

10/10

Exceptional

19 Apr 2026

David

Clean room, spotless restroom. Good job

Self

10/10

Exceptional

19 Apr 2026

Maria

Amazing staff!!

Family

10/10

Exceptional

16 Apr 2026

Angela

Amazing staff, very helpful on this last minute reservation. The suite was nice and cozy. Wish I had stayed there the entire time I was in town.

Friends_and_family Family

6/10

Pleasant

15 Apr 2026

Narendran

We booked this hotel since it was listed as having:
1. Two king size beds - True
2. Indoor swimming pool - false. The person at the front desk was surprised why it showed up as indoor when it was an outdoor pool and was closed.
3. Made to order breakfast - false, all they had was sugar cereal, bread, mini pancakes and eggs. The person in the kitchen gave a lot of attitude when I requested to have the pancake batter refilled. They didn’t have fresh oatmeal or waffles, this is no way “Made to order breakfast”
4. In-room phone - did not work at all. When we asked the front desk, they said they’ll send someone to fix it but did not. Other guests complained the same issue.
5. No default housekeeping - all hotels have room housekeeping, but here you have to ask for it which was new to us, which we found out when our beds were not made and room was not cleaned.

Family_with_children

8/10

Excellent

10 Apr 2026

Sarah

I'm

10/10

Exceptional

06 Apr 2026

cherisie

Perfect

Self

10/10

Exceptional

05 Apr 2026

Jennifer

Very accommodating staff. They try their best to make you feel at home as much as possible. I highly recommend this location. Lobby and room updated.

Partner

10/10

Exceptional

30 Mar 2026

Brian

It was clean and very spacious. The toiletries were abundant and the staff was very friendly. There was a noisy party below us but the staff worked to shut it down. I’d stay here again and longer!

10/10

Exceptional

29 Mar 2026

Maria Lynn

Very impressed with this hotel. If I had a complaint it would be that the kitchen was not furnished with any seasonings (would have been happy woth just salt and pepper) and no dish soap or dishwasher tabs provided.

Family

6/10

Pleasant

22 Mar 2026

Mary

Hotel was a maze of hallways! I felt like a rat in a maze!! Never seen anything like it and really would never want to stay in this hotel again. But, on the positive side, the room was outfitted with a complete kitchen with dishes, pots, pans, silver, utensils, etc. and a bar height table and chairs. On the negative side, the deodorizer used in the room (apparently to cover up a lingering bad smell) was way beyond overwhelming. The window was wide open when we arrived to the room even though it was in the 20s and snowing outside. We had asked for a room on the quiet side of the hotel but given the busy street side so we had to switch rooms. The next room was slightly better but still had the smell of cleaning fluids or carpet deodorant. Sorry to say that it was not a great experience or relaxing environment. Breakfast was not the greatest either. Skip this one if you can.

6/10

Pleasant

16 Mar 2026

Caitlyn

Room did not seem super clean. Bathroom was out of shampoo and body wash. Overall a very

6/10

Pleasant

14 Mar 2026

Amy

Not the best, not the worst. Room was clean, hotel was quiet, nice spread for breakfast.

Family_with_children

6/10

Pleasant

13 Mar 2026

Darianne

Not the cleanest experience. There were used towels hanging from shower curtain and a huge dried vomit stain on bed frame. Traffic is pretty loud in the morning. Other than that, no issues.

Partner

10/10

Exceptional

12 Mar 2026

Rachael

The hotel was very nice and clean!! The staff was super friendly! Will definitely stay again!!

10/10

Exceptional

08 Mar 2026

Amanda

The suite was roomy and clean. Made our short stop comfortable for the night.

Family_with_children

10/10

Exceptional

23 Feb 2026

David

Clean room,friendly staff,good value

Partner

8/10

Excellent

21 Feb 2026

Melanie

Front staff. Spacious room, good price.

6/10

Pleasant

19 Feb 2026

Faith

The kitchen didn’t have setting for 3 people or cooking ware. We stayed 5 nights and our room wasn’t cleaned or made up.

Family

8/10

Excellent

16 Feb 2026

Kimberly

Very clean

Leisure Self

10/10

Exceptional

16 Feb 2026

Gary

Room was clean, and quiet. Front staff was friendly and the morning breakfast was well kept, and area to eat in was clean.

8/10

Excellent

14 Feb 2026

Gerald

Room was clean, comfortable. Hallways clean & well lit. Breakfast was good.

Partner

10/10

Exceptional

14 Feb 2026

Mirzi

We had a fantastic stay at Sonesta ES Suites in Auburn Hills. The staff were genuinely friendly and welcoming from the moment we arrived. The room was much bigger than we expected, spotless, and really comfortable. Tons of options for breakfast as well. We would highly recommend staying here.

10/10

Exceptional

09 Feb 2026

Rachel

Room was clean and cozy. Staff was very nice and helpful.
Great place to stay. Highly recommend

Partner

10/10

Exceptional

01 Feb 2026

Lawanda

Clean, friendly environment and staff. We received an upgrade to a suite. Thank you for the wonderful hospitality. Family will make this our stay when coming to MI

10/10

Exceptional

31 Jan 2026

Cheryl

Great room and good breafadt

Business Self

10/10

Exceptional

29 Jan 2026

Leonard

Everything was clean

Business

10/10

Exceptional

25 Jan 2026

Carmen

Everything was spectacular, the staff were very friendly and the place was very clean.

Partner

10/10

Exceptional

14 Jan 2026

Adrian

Staff very accommodating and helpful.

Friends_and_family Family

10/10

Exceptional

30 Dec 2025

michael

Great staff and room was very good and clean.

Partner

10/10

Exceptional

21 Dec 2025

Rhonda

N/a night time

Leisure Family_with_children

6/10

Pleasant

15 Dec 2025

Christine

The building needed some TLC. I noticed immediately when we approached the front door that the building wouldn’t be updated. From far away it looks fine. But the whole building needs to be repainted, wiped down, etc. The actual bones of the building are good and the large suite room was set up nicely for our family of 4. It just felt outdated so now I understand why it was such a deal on the booking site. So more of a personal preference type of thing. The room was clean, I will say. The front desk staff was super friendly as well. The breakfast was not good but that’s ok, it’s free. Other guests were smoking marijuana close to our room but that isn’t the fault of the hotel or staff. Smell went away quickly.

Leisure Family_with_children

6/10

Pleasant

11 Dec 2025

xiang

Facility is clean, fine and safe, but we never get the room cleaning and towel replacements which we asked more than 4 times in our 6 days stay.

Business

10/10

Exceptional

06 Dec 2025

Sergii

Good

Business

2/10

Poor

02 Dec 2025

William

Ran out of food, was poorly put together. Nothing in the ice, no fresh oatmeal, fruits nothing. Just some burned eggs and sausage patties with a pancake maker.

Business

10/10

Exceptional

01 Dec 2025

jesus

I stayed for a single night and this is what i expected

4/10

Poor

01 Dec 2025

MELISSA

Our room's thermostat was broken, it was 82 degrees the first night. The maintenance guy came and shot it off, said that he'd have to order a new one - it never came. Instead of taking one from another room, WE had to move rooms - complete inconvenience! The room we were moved to had no soap in the dispensers, it was filthy, there were nails coming up in the kitchen flooring, there was no silverware, no corkscrew, one coffee cup for 5 of us! The hotel offered NO discount or anything - we were NOT happy and probably will not ever be going back as we were not compensated at all through Expedia or the hotel

Leisure Friends

10/10

Exceptional

30 Nov 2025

LaTisha

Love the room and the employees

6/10

Pleasant

29 Nov 2025

Jessica

Our room was very sticky, i went and bought clorox wipes the cupboards counter and stove top were just ick. Like someone pours syrup all over it. Our stove kept turning on and off so i called front desk. The Gm on duty was very nice and showed concern. She offered to move us rooms but i had just unpacked and it was 10pm

Partner

10/10

Exceptional

28 Nov 2025

Marcella

We stay at this property a few times a year when we're in the area vsiting family. We've watched the remodeling process and now it looks complete. Its been very nicely done.

Leisure Partner

10/10

Exceptional

25 Nov 2025

SAILESH

Ev

10/10

Exceptional

19 Nov 2025

Stephanie

The room was clean And the staff was nice and generous

Leisure Family

2/10

Poor

16 Nov 2025

Thaweba Husni

Disgusting

10/10

Exceptional

16 Nov 2025

Kassidy

Was clean, staff was friendly, great breakfast.

Leisure Partner

10/10

Exceptional

12 Nov 2025

Jada

Spacious room.

Friends_and_family Family

10/10

Exceptional

11 Nov 2025

Lakisha

Very nice hotel

10/10

Exceptional

07 Nov 2025

Chantal

I book here regularly. The staff is great, welcoming. The rooms are quiet. You can cook here, which is great if youre staying for multiple night's

Business_and_leisure Partner

8/10

Excellent

06 Nov 2025

Sue

Room was clean, staff was courteous, breakfast and coffee were also good.

2/10

Poor

04 Nov 2025

Teri

The room was filthy dirty. Our socks were black by the end of the stay. We wiped the bathroom floor and the towel turned black. The king beds each had 1 pillow.

10/10

Exceptional

03 Nov 2025

Rodney

Very great