Name: The Laila Hotel
Address: Katip Sinan Cami sokak, 21 3, Istanbul, 34122, TR

2/10

Poor

30 Nov 2024

Gregg Alan

Not Fit for Purpose
I had a thoroughly disappointing experience at this hotel, and I cannot recommend it.

First, I was assigned a budget room despite booking a standard one. This \"budget\" room was shocking:

Located in the basement with no windows.

The door couldn't be locked, and the door frame was falling apart.

Behind a false wall, there was exposed, free-flowing water with a shoddy repair attempt in the middle.

The pillows were yellow-stained, and the headboard had unidentifiable stains.

The bathroom was covered in mildew.

Disturbingly, both the room and bathroom mirrors had blood stains.

The stairwell and corridor were filthy, with accumulated dirt in the corners and on the steps.

When I complained, the staff initially insisted I had booked a budget room and demanded extra payment for an upgrade. After proving my original booking was for a standard room, they begrudgingly moved me to another room.

Unfortunately, the second room was only marginally better:

The door still wouldn’t lock.

The bathroom was again full of mildew, which I ended up cleaning myself.

The shower's extractor fan had overheated, melting through the plastic cover and leaving exposed live wiring—a serious safety hazard.

On top of this, the main door to the building was left open 24/7, which felt very unsafe. To make matters worse, on two occasions, an extension lead ran across the street into a construction courtyard where noisy work continued late into the night.

Avoid at all cost

Business_and_leisure Self

4/10

Poor

29 Oct 2024

Lingli

Need improvement

Leisure Partner

2/10

Poor

03 Oct 2024

Jareen

‼️Check reviews on Google before booking as Expedia reviews are fake‼️

This was the most dirty and disgusting place I have ever seen in my life, with the most sexist and racist staff members. There were:
- mould on the walls and bathroom
- dried blood stains on the mattress
- bugs in the room
- a peephole through the lock
- a bedsheet with stains that does not cover the entire bed (which is how I saw the dirty mattress)
- and last but not least, stuff members who laugh at customers and say “it’s dried blood! Not new blood” and “no one dies from mould”. Filthy place.

Also the room will not look like the photos, the Leila hotel is actually 3 old buildings that should be torn down masking as “hotel” and first they put me in a basement room, but I booked a window room which cost most money, so I refused then they moved me to 2 more rooms before I could finally go into one, and the one I went into was horrid as described above. This whole ordeal also took 3 hours, the whole time the stuff members were laughing at me and one of them physically mocking my weight with puffing up their arms and face. They were incredibly rude and mean. Please don’t stay here.

Leisure Self

2/10

Poor

22 Sep 2024

Sayed

Super dirty, nothing was working very very old and smelly

Business

2/10

Poor

15 Sep 2024

Tanveer

Very bad old building and toilets are too bad smell all time can't go toilet.Went to reception requests few times after 2 nights same room can't go toilet can't take shower went outside for use toilets.3rd.night change room but it's also same dirty bad smell looks like they need to replace gutter pipe etc.never recommend this even budget hotel.

Leisure

2/10

Poor

13 Sep 2024

Sayed

Nothing at all very bad place nothing works here please take the name of this dumb place from the internet

8/10

Excellent

28 Aug 2024

Elyar

The room we received was quite different from the pictures, but the price was affordable, so you get what you pay for. The staff, however, were great—very friendly and helpful.

Leisure Family

10/10

Exceptional

14 Jun 2024

Raymond

Good place. Near a lot.

Leisure Self

8/10

Excellent

08 May 2024

INDRA

Close to tourists attractions.

Leisure Self

2/10

Poor

01 May 2024

Najib

The rooms where never clean they don’t even look like the picture I warn everyone going here to never come cancel book somewhere else. The first night they were fully booked and had no room for us so they sent us to some old room somewhere else when we had a baby. The rooms where never kept clean the ac never worked I WARN EVERYONE TO NOT BOOK IT DONT!!!

Leisure Family_with_children

4/10

Poor

09 Apr 2024

Lamia

Rooms and bedrooms with moulds

The bedrooms had mould on the wall and the barhrooms had mould averywhere. The rooms and bathrooms were not cleaned at all and the sheets were not replaced every day. The bed was tidy up to give the impression that the sheets been changed. The rooms did not have some basic items such as mugs even thought the cattle was in the rooms.
I would say that the towels were changed daily as well as the consumables were provided too.

Friends_and_family Family

8/10

Excellent

26 Mar 2024

silvia

Entre precio/ calidad estuvo ok

Friends_and_family Family

10/10

Exceptional

25 Mar 2024

silvia

Buen precio vs ubicación
todas las comodidades

Friends_and_family Family

4/10

Poor

06 Jul 2022

Elizabeth

Avoid! I've traveled to nearly 50 countries and have stayed in a wide variety of hotels and hands down, this was one of the worst. Hotel staff mixed up reservations and gave our room away. As a compensation, they offered to pack a \"free\" breakfast for us early the next morning, as we had an early flight to catch. The breakfast was already paid for and they offered this as a compensation for their mix up. Despite having a receipt that verified a paid breakfast, staff was adamant it was not. They wound up compensating by $14USD in cash after a lot of negotiating.

This was the last night on our anniversary trip and disappointing. Paid for a room w a sea view and wound up in a cramped room- bathroom door wouldn't stay open and even a quick shower flooded the bathroom floor because of poor design. Lumpy uneven bed and half used hygiene supplies were left from the guests beforehand; was the room cleaned prior to our visit? Mini fridge also did not work in the room. All in all, this was a mess of a hotel- would not recommend to anyone. The only perk is it's location and being so walkable to various sites around SultanAhmet. This was my 3rd time to Istanbul- will definitely be coming back to Turkey but never this hotel.

Leisure Partner

10/10

Exceptional

21 Nov 2020

Derrick A

Exceptional Stay

My stay was exceptional. The room was excellent. The staff was very helpful. The owner Mahmet was an amazing person. He went above and beyond the call of duty to assist me.

Self

10/10

Exceptional

15 Mar 2020

Verified traveler

It’s a very nice place to stay.. personally I loved it.

Friends_and_family Family

2/10

Poor

23 Aug 2019

Verified traveler

It was a very bad experience and the staff not friendly and the service it was horrible and The room is dirty

Friends_and_family Family_with_children

4/10

Poor

21 Aug 2019

Verified traveler

I booked adnd paid for a standard triple room with city view three months early. Yet on my arrival, the checkin clerk did not have any booked rooms. He tried to flog a basement damp room then another double room with a wall facing the window in another building. On our rejection he then gave us an ultimatum that he had only one last room (in Laila hotel, which i had originally booked) which was a double room facing a back alley. it was a double room with a third bed shoved in to make it cramped and tiny. In no way it was like the pictures they have on site. We were tired having travelled long distance with kids and baggage so accepted. It is bad management on this hotel side. The room itself was clean and newly furbished but the AC and fridge barely worked in the hot weather. The door locks and elevator also broke down during our stay. Only plus side was the hotel being close to Attractions.

I feel, this hotel is ok if you can compromise but I wont be using them in future. Best to stay in a reputable/professional hotel further away and use Tramway to travel daily.

Leisure Family

6/10

Pleasant

18 Aug 2019

Imran

The rooms and washrooms in this hotel are TINY. It’s not an ideal property for a family.

Leisure Family

4/10

Poor

15 Aug 2019

Verified traveler

rude and appalling service from 1 staff member

The customer service is awful. Very disappointing. When we first walked in, it wasn’t a very friendly environment but we ignored that. I then came down to ask about breakfast the next morning and was told my booking didn’t include it. I showed a screenshot which says it was included and was repeatedly told it wasn’t. To be fair, the lady at reception was nice about it and I could see she was following her bosses instructions. However the man I assume was the manager moved out of behind the desk as I asked about the breakfast to walk right outside the door then as she was asking him I could see him shaking his head profusely repeatedly then as if he is giving in ‘shooing’ with his hands as if we were a problem without talking to us.
Another rude incident was when I asked for a weight to weigh my bags and was brought a very small weight to use which was the size of my hand and unable to be used on my 30kg bag. I came downstairs thinking maybe I’m using it wrong so I asked the same man behind the desk to demonstrate it infront of me. He replied with ‘No because I have work to do I don’t want to’ and pointed at his computer... another member of staff came up with us.
If it weren’t for his rude behaviour the rating would have been better as he was ridiculous. Not sure if he had a problem with us or it was his normal personality but it is affecting business. Absolutely ridiculous behaviour and I don’t understand how you can run a hotel and act like the customers are problematic

Friends_and_family Family

6/10

Pleasant

12 Aug 2019

Verified traveler

The room service cleaning should be better ,
The ac is not cold enough + no iron in every room

4/10

Poor

07 Aug 2019

Verified traveler

The reservation was made well in advance for 2 rooms at the Laila hotel. On arrival we were split into 3 rooms across 2 hotels. Leaving 2 children alone in 1 room. The 2 basement rooms in the Laila were damp. One room had no working lights in the bathroom. The other room had a hole in the wall plugged with a towel. The doors would not close properly. The following day we were relocated to the Reina hotel (there are 3 hotels in the group next door to each other). Our room door did not work, leaving us locked in on multiple occasions. The staff were really nice and helpful.

Leisure Family

8/10

Excellent

25 Jul 2019

Verified traveler

Lovely staf and nice place.
I liked it.
And good breakfast

Leisure Family

10/10

Exceptional

17 Jul 2019

Mj

Great location, New hotel and very clean and staff are friendly and try their best to help customers

Friends_and_family Family

8/10

Excellent

14 Jul 2019

rogelio9

Great location! Just around the corner of everything you need to visit in Istambul, some restaurants very close. An overal great experience. Abdurahmon was great and treated us very well out entire stay

Leisure Family

8/10

Excellent

06 Jul 2019

Verified traveler

It’s a new hotel, hard to find for taxi drivers.... Road signs and hotel signs are not clear.... in the details it doesn’t mention that the hotel is on the bottom of hill so if you disable, elderly and have to use a pram/pushchair this hotel isn’t really ideal for them. Every nice location Grand Market, Blue Mosque and the town centre.

Leisure Family

10/10

Exceptional

12 Jun 2019

Unknown

New building and all new furniture. Staff can't speak English but they try their best to help customers.

Leisure Partner

6/10

Pleasant

10 Jun 2019

Verified traveler

The hotel has two buildings. One the Laila hotel and the next building is owned by the same company but called the Lola Hotel. They sent me the Lola Hotel which didn't have the same quality as the Laila Hotel. The hotel did offer good laundry service for 20tl you get one item cleaned and ironed. the hotel was closed to all the tourist shop and Sultan Ahmet mosque so it was good and easy to pray. The area the hotel was in did have some good hotels but the place just looked a bit run down but generally safe. There isn't a point getting a city view because its just the back streets of Istanbul that doesn't look any good. I didn't even open the window as there was AC and the view was terrible. The breakfast was ok nothing special. The biggest problem is that the shower was an open shower with a level floor so the water took some time to sink away. It was just a bit unhygienic. The two out of three staff I dealt with where rude and generally couldn't understand me because their English wasn't good enough. The hotel was liveable. If you stay in this hotel don't go into the second building the Lola hotel and stay in the Laila and bring some shower sandals. Its a three star hotel so if you book this hotel you can stay comfortably if you stay in the first building and bot the second.

Leisure Self

2/10

Poor

01 May 2019

Noeleen

Glorified Knocking Shops.

Due toa problem with our original booking we were offered The Laila Hotel, although we were promised same standard or better
in replacement of original hotel..When we got to the Laila we were told they were fully booked and therefore we were being put into their sister hotel The Divas. We refusedd to stay at The Laila or sister hotel The Divas as they are nothing but dirty \"Knocking Shops\" where nationals bring back foreign tourists back for a cheap single night. The rooms offered smelt of urine, toilet bowls where brown and badly stained, staff totally unhelpful. Tottally disgusted with both hotels, service and Hotels.com and these hotels provided.I highly recommend you drop both these hotels from your portfolio as soon as possible. Due to Hotels.com total incompetence my friend and I cancelled our 4 day trip from uk to Istanbul and returned home to UK on next available flight which incurred further costs to us. Will never use Hotels.com or anyone connected to them again. Utterly speechless.

Friends

4/10

Poor

10 Apr 2026

Muhammet

s

10/10

Exceptional

18 Aug 2024

Kadir yücel

konforlu temiz konaklama için çok teşekkür ederim

Çemberlitaş tramvay durağına 5 dakika mesafede konumu çok merkezi İstanbul un merkezinde bir otel, oda ve havlular temizdi, yatak konforluydu. Klima ile odam hemen serinledi.Resepsiyondaki arkadaşa güler yüzlü hizmeti ve odayı temizleyen arkadaşa işini iyi yaptığı için çok teşekkür ederim. Yine tercih edeceğim iyi çalışmalar dilerim.

Business

2/10

Poor

14 Aug 2024

meryame

Het was erg vies en niet aangenaam om er te verblijven.

Leisure Partner

6/10

Pleasant

23 Jul 2024

Aziz

Bij aankomt liep er een rat in het hotel 😲 ontbijt is erg slecht en beperkt! Medewerkers spreken niet meerdere talen zoals in de app staat aangegeven en spreken alleen Turks ! Erg jammer

Business Self

4/10

Poor

08 Jul 2024

Arash Qarakhan

Anbefales ikke

Fikk ikke rom vi hadde betalt for. Fikk små rom som mann fikk knapt bevege seg i. Stå parkering innkludert men vi måtte betale for parkering og. Vi betalte for nor som vi ikke fikk. Det er på grensen til lureri.

Friends_and_family Family

2/10

Poor

07 Jul 2024

Kadir

One of the worst hotels I've ever stayed

The room wasn't as I expected on the website. It looks bigger on the website. They might've made it by photoshop. These are really tiny rooms (you can't imagine bathroom). They didn't renew towels and slippers everyday. I always had to ask for it. The receptionist hardly could speak Turkish as they are Arabic and Türkmen. I wouldn't stay here again. It was too bad experience. Never ever again..

Partner

4/10

Poor

28 Jun 2024

Gülay

Der Check-In war unproblematisch. Am Anreisetag haben wir erst spät Abends den Zustand des Zimmers gesehen da wir direkt losgegangen sind. Ich habe direkt Abends an der Rezeption Bescheid gesagt dass das Zimmer vor allem das Badezimmer extrem dreckig ist (wir haben die Toilette selber gereinigt damit wir sie überhaupt nutzen konnten) Man hat uns dann vergewissert das es am nächsten Morgen gründlich gereinigt wird. Als wir dann am 2. Tag abends ins Zimmer kamen haben wir gemerkt das grob durchgefegt wurde. Daraufhin bin ich erneut zur Rezeption gegangen und habe mich erneut beschwert. Ich habe den Mitarbeiter aufs Zimmer gebeten damit er es sich selber anguckt. Er hat Fotos gemacht. Ich habe ihn um ein anderes Zimmer gebeten, doch es war kein 3 Bettzimmmer frei. So haben wir dann die 2. Nacht in einem dreckigen Zimmer verbracht. Am Mittwoch dann wurde das Zimmer vor allem das Badezimmer so gereinigt das es einigermaßen genutzt werden kann. Ich bin sehr enttäuscht. Normalerweise müssten wir für die Übernachtung unser Geld zurückverlangen sogar entschädigt werden da wir selber putzen mussten um das Bad nutzen zu können.
Definitiv ein schreckliches Hotel.

Leisure

6/10

Pleasant

16 Jun 2024

stephane

Bon prix mais état à revoir

Hôtel bien situé
Par contre hôtel en travaux, les derniers travaux ont été mal exécutés, chambre où la moisissure est présente. Sinon chambre faite tous les jours, malgré des serviettes déchiffrées mises à disposition
Enfin, hôtel ouvert sur la rue sans surveillance physique, petit déjeuner … à éviter
Le prix est imbattable, le personnel très serviable et très poli

2/10

Poor

15 Jun 2024

Verified traveler

Boka inte detta hotell!

Svart mögel i rummen, ostädat, damm överallt. Personalen kan inte prata engelska och otrevliga. Städerskan kommer in i rummet fastän man lagt upp lappen att inte störa. Det enda bra var läget. Annars rekommenderar jag absolut inte detta hotell!!

Friends_and_family Family

10/10

Exceptional

12 Jun 2024

Elvira

Todo muy bien ubicacion excelente

La estancia muy bien limpieza personal muy amable el u ico problema es un poco la ubicacio pero caminas 2 minutos y estas en un lugar privilegiado vale mucho la pena

Friends_and_family Family

4/10

Poor

29 May 2024

HASINA

Les équipements dans l hôtel, vétustes.
Sanitaire sales, lunettes des toilettes pas attaché, moisissures dans la douche, pas de dérouleur de papiers toilettes, porte serviette à main à peine fixé au mur,pommeau de douche vétuste.
La poubelle des toilettes déglinguée.
Pas de gobelet, ni tasse ,juste une bouilloire antartrée.
Une lampe au dessus du lit, avec les fils dénudés, qui ne fonctionnait pas.

2/10

Poor

17 May 2024

Samantha

Honteux

Leisure Family

2/10

Poor

11 May 2024

hanene

Il manque énormément d’entretien et de propreté

Leisure Family

2/10

Poor

02 Apr 2024

Susanne

At check-in they told me the room was in another hotel so this review is for Hotel Arinna

- very dirty room
- bed sheets dirty
- towels dirty and tattered
- stinky room
- a lot of black mold in bedroom and bathroom
- tiles in bathroom dirty
- no house keeping
- hairdryer

Overall very dirty, tatty and filthy. Do not book!

Leisure Self

2/10

Poor

30 Mar 2024

Burak

Bedava verseler yine de gelmem.

Business

8/10

Excellent

08 Mar 2024

Millad

Zimmer war schmutzig wenn man genau hin geschaut hat. Für den Preis aber war es vollkommen in Ordnung.

Leisure Family

4/10

Poor

11 Jun 2022

Sonia

Apprécie le prix Et l’accueil du réceptionniste
Le reste rien n’allait. Literie horrible. Bruyant, tout en bas de Istanbul donc grosse montée pour aller au centre

Leisure Family_with_children

10/10

Exceptional

30 May 2022

Anna

Séjour au top . Merci à Mehdi et Selim de leurs accueil ,je reviendrai avec plaisir 👍

Friends_and_family Friends

2/10

Poor

02 Mar 2022

Meltem

Rezalet

Otelin resepsiyonu ayrı bir binada. Kapının dışına yazmışlar bir okla göstermişler. Okla gösterilen dükkan gibi bir yerde tabela yok. Şehre yeni gelen bir turistin bulması mümkün değil. Odada terlik, tuvalet kağıdı yok. Kirli çarşaflar, havlular lobby diyebileceğimiz laundry bag dediğimiz torbanın içindeydi. Yorumları okuduğumda abartı olduğunu düşünmüştüm değilmiş.

Partner

10/10

Exceptional

11 Nov 2021

Emre

Temiz ve güvenilir bir yer sevimli ve temiz bir hotel

Friends_and_family Family

10/10

Exceptional

26 Oct 2021

Umut

great experience

ı stayed at hotel for a night, they present me very beautiful rooms 504,one of guys ı forget the name ,he assist me to go room from Morocco,very funny and warm ,clear English thanks a lot

Self