Name: Metropolitan Hotels Ankara
Address: Oğuzlar Mahallesi 1377. sokak No:28 Balgat ANKARA, 28, Ankara, 06520, TR

2/10

Poor

21 Jul 2026

Miraç Onur

The hotel is in terrible condition and is nowhere near 5-star standards.
First of all, there was no hot water on our last day. I only realised this after I had already stepped into the shower and had no choice but to shower with cold water. This is completely unacceptable.
Secondly, smoking is allowed in most rooms. The first room we were given was no different from a kıraathane, we were greeted by an overwhelming smell of cigarette smoke. When I requested a room change, the staff mockingly asked if I had requested a non-smoking room in the first place. For the record, smoking in enclosed public areas is prohibited by law in Turkey, and there were No Smoking signs on every room door. Although we were moved to another room, the smell of smoke had already permeated everything. Further cigarette smoke is blown into the room through the A/C. Even the supposedly clean bed linen and towels smelled of cigarettes.
Thirdly, the sound insulation is terrible. We could clearly hear every conversation in the neighbouring room; I will leave the rest to your imagination.
Fourthly, housekeeping removed the used items but failed to replace the slippers with new ones.
Lastly, despite the hotel advertising free parking on Hotels.com, we were not allowed to use the covered car park. Instead, there is only a small outdoor parking area with space for approximately 7–8 cars. If it is full, you are expected to hand your car over to the bellboys, who understandably expect to be tipped for the service

Partner

8/10

Excellent

10 Feb 2026

Ali

Good

Partner

10/10

Exceptional

01 Feb 2026

M Rabe

Staff were nice, easy check in. Good breakfast!

Business Family

8/10

Excellent

25 Jan 2026

Ali

Very nice stuff,

10/10

Exceptional

31 Dec 2025

Abdallaziz

It was so clean and service was good

10/10

Exceptional

10 Oct 2025

Tunvir

Spacious clean room, Love the design of the building both interior and exterior. Building immaculately clean. Staff were brilliant, enjoyed breakfast good selection could possibly have had a couple of additional items. Mescit (prayer room) next to restaurant, large room beautifully decorated with multiple prayer mats, superb not seen in any other hotel.

Leisure Partner

6/10

Pleasant

20 Sep 2025

TOURAJ ALEX

This hotel is a Islamic religious property. There was no bar located in the hotel and alcoholic beverages was forbidden.

Leisure Partner

10/10

Exceptional

31 Aug 2025

Trysten

Very nice 5 stars

Leisure Self

6/10

Pleasant

13 Jul 2025

yap

.

Business Self

10/10

Exceptional

10 Apr 2025

Farhan

Amazing

Hotel was very nice. Amazing Pool, jacuzzi and sauna which were available for free to all guests. Breakfast was good.

Friends_and_family Family

6/10

Pleasant

14 Dec 2024

Umit

Unfortunately the room I was assigned had heavy sewage smell !!! The second night TV was not working.

The management switched my room the second night after I complained.

Friends_and_family Family

10/10

Exceptional

07 Dec 2024

Sam

This hotel is very clean, good staff, friendly, and professional. The rooms are nice and spacious. Recommend highly.

Leisure Self

10/10

Exceptional

20 Nov 2024

Ilona

Hotel staff very helpful. English speaking.
Very clean, friendly,
Only thing I would've like is to have safely handrails in the bathtub.
Around the tub should be better repaired. I would recommend this hotel to anyone.
I will definitely come back at my text visit to Ankara!
One more important thing, the buffet breakfast is included, and was very satisfactory.

Leisure Self

10/10

Exceptional

27 Oct 2024

Tanya

Excellent staff and excellent service! Very friendly people

Leisure Family

8/10

Excellent

19 Oct 2024

Mubarak

The hotel is clean and the staff is friendly.

Leisure Partner

10/10

Exceptional

17 Sep 2024

Akmalidin

It was ok

10/10

Exceptional

16 Sep 2024

Cagatay

Convenient location, good secure parking.

Business_and_leisure Partner

6/10

Pleasant

13 Jul 2024

Yan

Good location

Business Self

8/10

Excellent

09 May 2024

Omar

الموظفون رائعون
والفندق جميل

Business Friends

10/10

Exceptional

27 Apr 2024

Cengizhan

Nice clean hotel with great service. Overall very happy and will be considering another stay when I'm back in Ankara.

Partner

8/10

Excellent

18 Apr 2024

Tatiana

We stayed one night in this hotel. The property is good, clean, convenient. The breakfast buffet was very good with a lot of options. Their room was clean and spacious, the bathrooms and shower are nice with good water pressure and good temperature. Front desk staff was not very friendly, and made us feel like “another annoying guest ”. If employees at the front were little more friendly, our stay would be excellent.

Leisure Pet

2/10

Poor

14 Mar 2024

Sayed

Worst Experience

This hotel falls short of a five-star rating. Our stay was disappointing, lacking the expected level of hospitality as well as facilities like Gym or Sauna and Pool. There was no assistance with baggage, and the rooms were smaller than depicted in misleading photos. Breakfast was not good too. I recommend seeking alternative accommodations to avoid wasting both money and time here.

Friends_and_family Family

8/10

Excellent

31 Oct 2023

umut

Convenient Hotel

Good location and clean. Had no issues at all. Just bare in mind they do not serve alcoholic beverages.

Business

10/10

Exceptional

23 Oct 2023

Gorkem

V

10/10

Exceptional

12 Jul 2023

abdul

Nice place and clean but the design of the building is open floors with the reception some times you can hear too much noise from new arrival guests in the early morning. And from the cleaning staff talking together.

Leisure Family

8/10

Excellent

10 Jun 2023

Edgar

Quite good

It was a good stay we selected the breakfast option and the buffet was quite good however the attention at the breakfast table was not very good, they were supposed to serve the beverages and clear the table but it was near impossible to get their attention... The rest of the stay was very good, the linens were in very good condition and the room was clean.

Friends_and_family Family

8/10

Excellent

29 Apr 2023

YOUSEF

Nice hotel with good managment and good security, the staff in the hotel are friendly and respectful, special thanks for Omar and Abdulghafour

Leisure Self

10/10

Exceptional

02 Apr 2023

KAKALAW

Very good hotel and profetional and very kind employes a spescial thanks to security guards Mr.umit and Mr.Shahin and The receptions are kind all of the staf is perfect

Friends_and_family Family

10/10

Exceptional

01 Mar 2023

Abdurrahman

Wonderful place to stay.

Business_and_leisure Friends

10/10

Exceptional

23 Feb 2023

Mohammad

Everything was good

Leisure Family

10/10

Exceptional

15 Oct 2022

Klemen

Very comfortable, clean and nice room. Great wi-fi, good brakfast and good location.

Business

10/10

Exceptional

15 Sep 2022

Javier Antonio

Awesome hotel! Super modern and clean. Staff was professional and halped out any way they could. Laundry was turned around in a day.
I highly recommend this hotel. The rooms were big. Beds super comfy.

Leisure Family

10/10

Exceptional

10 Sep 2022

Verified traveler

Fabulous clean hotel with superb customer service

I think this hotel totally deserves to be called five star + hotel. Amazingly clean, airy, well maintained hotel in the heart of the city. I usually don’t like the carpets because they are very dirty no matter how much they vacuum but this hotel probably renovated it recently, we didn’t feel stuffy nor allergies. Bathrooms were sparkly clean, not a single moldy smell, hotel set their air system well that bathroom never stayed wet long time. Beds were clean and very comfortable, rooms were ventilated nicely, even we could open windows, no noise even though we were right next to a busy road. Rooms had lovely views as well, not to forget to mention a beautiful terrace restaurant at the top level.

Hotel staff was extremely welcoming, warm, smiling, genuinely sweet and they definitely made our stay very pleasurable. Here they truly focused on customer service, being a frequent traveler this is very important traits I look for in any hotel, at metropolitan hotel - Ankara they definitely nailed it. Special thanks to Ömer Bey for his fantastic customer service which made our stay so comfortable, even helped us order our food online as we didn’t know and the gesture of lovely welcome fruit plates, we absolutely appreciated.

We went for few days but after being comfortable we extended our stay for over 10 days. We will be back when in Ankara thanks so much for your hospitality!!

Friends_and_family Family

8/10

Excellent

11 Jul 2022

Andres

Check in was perfect, rooms are spacious, I took NON smoking room and still had the cigarettes smelling.
A/C wasn’t working, they told me that they are putting a new AC unit after the check out.
Overall it was ok.

Leisure Family

10/10

Exceptional

31 Oct 2021

Kristina

A great hotel

Everything here is really great. The only improvement they can apply is the internet which is really poor for doing business stuff.

Business

6/10

Pleasant

23 Aug 2021

Ayse

Hookah

The hotel was overall Ok. However there was a weird smell in the whole building. It is coming from the roof (probably caused by hookah).

Business

10/10

Exceptional

04 Aug 2021

Verified traveler

Very convenient to be off the main road and very clean and staff is very helpful

Business_and_leisure Family

10/10

Exceptional

13 Mar 2021

Vivek

Excellent hotel in outer fringe of center city

In a nutshell great service but have to experience the spa next time I visit as it’s closed due to C19 challenges

Self

8/10

Excellent

09 Sep 2020

YousifAl-Taai

Nice and very clean hotel, room was very clean and highly disinfected.

Business Family

10/10

Exceptional

26 Jul 2020

Nariman

Staff was very helpful.
Even we came very earlier, but in the reception they made room available for us.
Corona Virus measures are taken very seriously.
It is very close to Sogutozu/Cukurambar Business disctrict, Ministries, and City center.
In front of the hotel there are public transports.
Several the best restaurants of Ankara are in walking distance, in Balgat district.

Business Family_with_children

10/10

Exceptional

13 Jul 2020

M1_2kuya

Exquisite hotel with high Covid19-regulations. Here you may sleep without any worries. Friendly welcoming reception and staff helping you with all the suitcases. Excellent service!

Business_and_leisure Self

10/10

Exceptional

02 Jan 2020

Ismail

Amazing Hotel

Amazing, could not have been any more perfect! Would 100% recommend to anyone looking to visit Ankara. Perfect facilities and staff. Customer service was 5 star, as expected. Will soon be returning!

Partner

10/10

Exceptional

08 Dec 2019

Verified traveler

Very satisfying
The hotel is very clean and the staff are very kind
Everything was very good

Business Family

10/10

Exceptional

04 Oct 2019

Verified traveler

good service , nice staff , good food , clean rooms .

Business Family

4/10

Poor

08 Sep 2019

Traveler

This was the worst 5 stars hotel I stayed in Ankara. Some staff at reception were not friendly and nice.
Lobby area is definitely not at a 5 star hotel standard.
I gave 2 stars because the facility is clean.

Friends_and_family Family

8/10

Excellent

17 Aug 2019

Saleh

It’s okay

Every thing it’s good but the air conditioning its very bad not gold

Family

10/10

Exceptional

03 Jul 2019

Ismail

Perfect

Tge staff's was very kindly

8/10

Excellent

26 Jun 2019

Zafer

Good, Clean, and good location

The Hotel, was really lovely and the staff really friendly. Breakfast was very good with lots of variety.
We thoroughly enjoyed our stay here.

Family

4/10

Poor

09 Jun 2019

Gamal Murad Yousef

Very frustrating stay

The check in took 45 minutes though we arrived at 2:30 afternoon and the hotel was almost empty. The receptionist told us that he could not find two rooms in the same floor as we requested being a family. My room had its air conditioner not working and room temperatures was above 27 . I spoke to the reception four times during that measurable night while the answer was the same “ I will send the technician to check out “ . In the morning I went again to the receptionist this time she was a lady and was well understanding and polite and took out my anger and promised to solve the issue shortly and she did.
Second night was ok .
The location of the hotel is good. If I rate this hotel I will give it two or maximum 3 stars . The money paid is too high against the services provided

Family

8/10

Excellent

03 May 2019

Verified traveler

Aşk it’s good stuff hotel location room clean thanks for everything

Business Self

6/10

Pleasant

30 Jan 2019

Barzan

Their services is horrible, and its cleanliness cannot be deemed as a five stars hotel. Also Its service is horrible.
Hopefully. They could be able to fix these issues.

Family

10/10

Exceptional

10 Jan 2019

Verified traveler

For you I just got gas from you guys and you can f I would t

Friends_and_family Family_with_children

10/10

Exceptional

17 Nov 2018

Verified traveler

Every thing was good especially at reception, but the breakfast was not good enough.

Leisure Friends

8/10

Excellent

27 Oct 2018

ala

good value for money

Great hotel... good value for money... but I would say it's a 4+ stars hotel rather than a 5 stars one.

10/10

Exceptional

16 Oct 2018

Amina

Outstanding

it’s one of the best hotels I stayed in
It perfect in every thing

Partner

10/10

Exceptional

20 Jun 2018

Murad

All around excellent hotel. The only complaint is the air-conditioning; it does not work well at all.

10/10

Exceptional

19 May 2018

ALP

Great experience

It was a great experience from start to finish. I was offered a free upgrade, presumably because the hotel wasn’t at capacity. They sent me a fruit plate right after check in, and everyone I encountered was very pleasant. I might try their other locations in the future as well.

10/10

Exceptional

12 Mar 2018

Dumitru

Very nice breakfast arrangement

Friendly staff, modern architecture, very nice breakfast arrangement

8/10

Excellent

09 Jan 2018

Imp

Beyond Expectations

First I booked the hotel via Expedia and there’s information that you can have shuttle service from the airport if you directly call the hotel in advance, but when I sent an email to hotel they no have this service. So my complaine is Expedia should be keep updating with the hotel for their recently service.

The hotel staffs are great , very helpful ( Mr. Umer , Ms. Seyda also staffs in breakfast room) the room are clean, very good idea about green concept. Location might be far from Kizilay area but it’s great located.

8/10

Excellent

29 Dec 2017

Verified traveler

A good choice at a reasonable price

Excellent checkin with a polite and efficient concierge and doorman. Clean and tidy rooms and good amenities although the air conditioning arrangements are remarkably inflexible for a building of this age. The breakfast is good. The gym air conditioning is poor and the area is like a sauna. The pool area is adequate but would benefit from some renovation. The need for swimming caps is very inconvenient.

10/10

Exceptional

29 Dec 2017

Verified traveler

Exceeds expectations!

The staff were so friendly and the room service was fantastic! Also the fitness area! BRILLIANT! So easy to get exercise in when there's an amazing facility available.

10/10

Exceptional

26 Dec 2017

Verified traveler

I was only going to stay one night but the staff and hotel blew me away so I decided to stay an extra night!!!

8/10

Excellent

25 Nov 2017

lag

Nice hotel

Stayed overnight, nice new hotel. Breakfast was very good. Service and staff are great.

10/10

Exceptional

08 Oct 2017

Verified traveler

Super

8/10

Excellent

28 Aug 2017

Verified traveler

Good hotel for Business trip

Everything is OK, but can be better. Most staff speak limited English.

8/10

Excellent

15 Dec 2016

Verified traveler

Convenient and clean

Nice clean hotel with friendly staff

10/10

Exceptional

03 Dec 2016

Faraj

Pleasant Experience...

I really loved my stay at Metropolitan Ankara. Staff were very kind and friendly, hotel location is close to Ankara's best shopping malls, and best of all, my room was surprisingly quiet and relaxing. My only two gripes, which are admittedly negligible, are the small parking garage and the air conditioning unit, which kept the room too warm for my liking against my will.

10/10

Exceptional

28 Jun 2016

mo

Perfect rating from a picky traveller

It was a perfect hotel for my stay in Ankara. The staff are extremely helpful and the breakfast buffet is fantastic. The free wifi is amazing. It even reached my phone when I was outside of the hotel! The Turkish bath house was a very good experience as well. I definitely recommend this hotel.

8/10

Excellent

24 Mar 2016

Salih

Ankara

Overall it was nice, didn't like the breakfast buffet and the jacuzzi was not functional . Service was excellent and clean rooms. Bit far from downtown Ankara but it was not a hassle to get around.
I would recommend this hotel to anyone...

6/10

Pleasant

16 Mar 2016

Verified traveler

medium Hotel

A lot of confusion and staff are not clear on their role. the hotel cant be 4 stars if they don't present alcohol .
moreover they asked for the full amount at check in while in all other hotels I visited you pay at check out.

8/10

Excellent

07 Mar 2016

Jamal

Awesome service and breakfast, but Very low-speed internet connection!

Family

10/10

Exceptional

30 Sep 2015

Verified traveler

Excellent hotel.

Excellent hotel, no complaints. Neighborhood is not too bad just that it is hard to navigate on foot to amenities near by due a busy highway.

8/10

Excellent

05 Sep 2015

Verified traveler

good to say for a short trip

I stayed for one night. clean, nice staffs and reasonable price, but not enough for 5 stars- hotel.

8/10

Excellent

03 Jul 2015

traveler

quiet location. very close to bus station (ASTI).

room was clean and comfortable. hotel environment was quiet.

10/10

Exceptional

07 Feb 2015

N & A

Very nice and clean. Close to everywhere

I had a very good experience. I definitely recommend this hotel. The staff are so nice and very friendly. The hotel is clean and the food is soo good. I had a very good time over there. Thank you

10/10

Exceptional

09 Jan 2015

Selim

Everything is just perfect

It is a very lovely hotel. Price is affordable, breakfeast was very nice, staff was very friendly, hotel was very clean. It was a very nice experience. Hope to stay again.

8/10

Excellent

15 Oct 2014

Achik

Business Stay

Hotel stay was very comfortable stayed for one night - room was large and well equipped, breakfast was great.Recommended!

6/10

Pleasant

25 Aug 2014

korytnacka

Ok hotel, nothing extraordinary

I stayed for a week for a conference at the nearby METU/ODTU campus. The hotel is on a intercity highway, without much exciting going on in the neighborhood. The room was clean, but the neighboring rooms were smoking and I could smell smoke in my room as well. The staff were friendly, but only few of them spoke English and sometimes the communication was burdensome. They have a well equipped gym, but it is directly next to the swimming pool - the level of humidity and heat was unbearable, I couldn't actually finish my workout. The gym and the pool are in the basement, so without daylight. WIFI was fast.

8/10

Excellent

21 Jul 2026

Cengiz

Güzel, fiyat-fayda, ilgili çalışanlar

Friends_and_family Family

6/10

Pleasant

20 Jul 2026

Gokhan

Maalesef 5 yıldızlı bir otelden beklentiyi karşılayamacak bir hizmet anlayışı. 3 yıldızlı bir otel olsa 10 üzerinden 10 verirdim; ama 5 yıldızlı bir otel olarak ancak 5 puan verebilirim.

Friends_and_family Family

6/10

Pleasant

16 Jul 2026

Mustafa

Resepsiyondaki arkadaşların suratsızlıgı , en ufak bir tebessüm bile etmemeleri, ve uslupları aşırı rahatsız ediciydi. Birdaha gidecegimi sanmıyorum

Self

6/10

Pleasant

16 Jul 2026

JAWED

All stuffs of hotel is so bad

Friends_and_family Friends

2/10

Poor

16 Jul 2026

Adnan

Değişik ve tuhaf çalışanları var . Özellikle gece vardiyasında çalışanlar. Ciddi revizyona ihtiyaç var.

10/10

Exceptional

14 Jul 2026

Koray

Daha önceki geri bildirimlerini çok ciddi anlamda değerlendirdiler bu sefer ziyaret ettiğimde Bütün problemler Sorunsuz şekilde çözülmüştür teşekkürler

Partner

10/10

Exceptional

14 Jul 2026

emra

Gayet memnun kaldım, her zaman beklenen performans

Business

10/10

Exceptional

13 Jul 2026

Temel Türker

Gayet güzel yeterli bir otel. Vize merkezlerine yürüyerek gitmek isteyenler için iyi konumda

10/10

Exceptional

11 Jul 2026

Nadir

Çok iyi

10/10

Exceptional

08 Jul 2026

Mustafa

Çalışanlar profesyonel odalar bakımlı ve temiz. Çok güzel bir otel

Business

8/10

Excellent

01 Jul 2026

Halil

Kahvaltı almadım.

2/10

Poor

27 Jun 2026

Siyret

İki oda aldık oğullarımız için İki tek yataklı rezervasyon yapmıştık özelliklede oğullarımız büyük olduğu için iki tek yatak olacak diye bu odayı ve oteli seçtik otele vardığımızda tek yataklı odalarının kalmadığını söylediler yataklarıda ayıramayız dediler o saaten sonra parasını ödediğim için çıkmadım resepsiyonu arayacaktım telefon bozuk resepsiyona indim hiçbirşekilde yardımcı olmadılar hiç memnun kalmadık kapıda komi hizmettide çok kötü bavullara almıyor yardım edeyim mi diye soruyor bir daha asla tercih etmem.

8/10

Excellent

18 Jun 2026

LEVENT

PERSONEL ÇOK GÜLERYÜZLÜ KİBAR POZİTİF YAKLAŞIMLI GÜZEL VE TEMİZ OTEL

Business

6/10

Pleasant

15 Jun 2026

Koray

Odalar içeriden kilitlenmiyor. Sürgü zincir yok. Oda servis pat diye daldı. Odada jakuzi var gibi ilan çıkılmış fakt jakuzi yok

Partner

4/10

Poor

10 Jun 2026

Selin

Wir waren jetzt zum 2. Mal in dem Hotel, beim ersten Aufenthalt gab es eine Baustelle, bei der man durch den Lärm nie zu Ruhe gekommen ist! Wir mussten vorher auschecken und man hat uns als Entschädigung die restlichen 4 Tage, die wir nicht nutzen konnten aufgrund der Baustelle für den Juni gutgeschrieben. Als wir jetzt das 2. Mal dort waren ging die Klimaanlage nicht und im Zimmer waren es 30 grad!! Auf Anfrage hieß es nur geht nicht, können nichts dran ändern. Dieses Hotel werde ich keinenfalls wieder besuchen, denn für den Preis pro Nacht niemals Wert!

Partner

2/10

Poor

08 Jun 2026

Fatih

Süet odada kaldık hiç keyifli bir oda değildi temizlik iyi değildi eski ve temiz görünmüyordu erkenden çıktık tavsiye etmiyorum

Friends_and_family Friends

10/10

Exceptional

31 May 2026

Semih

İlgili çalışanlar temiz odalar sadece belki birkaç odalarda değişiklik yapılabilir :) Tekli kırmızı koltuklar gibi

Self

6/10

Pleasant

30 May 2026

Güven

Banyoda şampuan kutusu var içi boş be kesinlikle kontrolsüzlük çok fazla

Partner

6/10

Pleasant

18 May 2026

esat

Otel tadilat altındaydı. Çalışanlar güleryüzlü

Friends_and_family Family

2/10

Poor

10 May 2026

Mesut

Odalarda temizlik yapılmasa daha iyi olacak gibi berbattı oda terliği yoktu istememize rağmen konulmadı istedik kalmadığı gübi saçma sapan bir sebep öne sürüldü

Kesinlikle konaklama ücreti ile alakası olmayan bir hizmet
Sadece kahvaltı iyiydi ve kahvaltı bölümündeki personel ilgili ve güler yüzlüydü

Friends_and_family Family

10/10

Exceptional

23 Apr 2026

Cennet

Her şey mükemmeldi

Self

8/10

Excellent

12 Apr 2026

Omer

Herşey gayet iyiydi.