Name: Lodge on the River
Address: 1717 Highway 95, Bullhead City, 86442, US

2/10

Poor

28 Jul 2026

Tracy

I would not recommend this place ever. They had the lobby closed for hours. When they finally did open it took over 2 hours to check in. That was after I was told they didn’t have the room I already paid for wasn’t available. This place was a joke. Lady in lobby very unprofessional and rude. Didn’t seem to know what was going on.

2/10

Poor

27 Jul 2026

Frank

IF I COULD GIVE IT MINUS STARS I WOULD. I WOULD NOT RECOMMEND THIS MOTEL TO ANYONE

2/10

Poor

26 Jul 2026

Mario

The hotel room was very dirty, the sheets on the beds were stain. We had to cut our vacation short, didn't want my kids exposed to an infection. No pride shown at this hotel. I will never come back. When came time to check out at 11... nobody was at the front desk, we waited 2 hours for someone to show up, but nobody ever did. Not cool wasting people's time like that.

8/10

Excellent

25 Jul 2026

HIRUT

Make sure to put the remote in the room and take the tv from the box

2/10

Poor

25 Jul 2026

Duane

The AC didn’t work well. The room smelled like urine

4/10

Poor

24 Jul 2026

Hector

..

8/10

Excellent

23 Jul 2026

Bernadette

The friendliness and the good suggestions for dining out were great. Room was not very clean but you get what you pay for. Best part was the staff and the landscapers.

Pet

2/10

Poor

20 Jul 2026

Jeffrey

The bathroom had no toilet paper, the fridge still had food from previous guest

2/10

Poor

19 Jul 2026

Jose

I never checked in they had no rooms available and still got charged

2/10

Poor

17 Jul 2026

Robert

I made this reservation for my son who was traveling. The first room had no air conditioning that was sufficient for the climate. The second room was denied because he was a single and it had two beds. He inadvertently left his key in the room when he went out to his vehicle and there was no one available to let him back in the room. His cell phone was in the room and there was no one in the office and no way to contact hotel staff to get him back into his room. HE WOUND UP SLEEPING IN HIS VEHICLE.... IN ARIZONA...... IN THE SUMMER TIME....... WITH TRIPLE DIGIT TEMPERATURES
STAY HERE AT YOUR OWN RISK

2/10

Poor

15 Jul 2026

Andrew

Bad air conditioner bad staff

Friends

2/10

Poor

14 Jul 2026

Jorge

Fue orrible no limpian la habitación no toallas la encargada muy mala atención no desayuno fue horrible

Partner

2/10

Poor

12 Jul 2026

Amanda

Gas station restrooms are more clean than these rooms. Poop on the walls, sheets not clean. It looked like housekeeping simply made the beds from the last guests. There was food in the beds.

Office staff had to let us in and out of the rooms because the systems were down for our stay. Only one towel per room and you have to sign a waiver that if you stain the towels you are charged for them. OK, then use that $$ to purchase new towels for the next guest. As a business you are not out any $$ and the prior guest is held responsible. Our towel also looked like a mechanic used them.

Their were other splatter stains on the wall which appeared to be blood. The rooms were not mopped. The bathroom shower looked as if a mechanic used the shower curtain as a hand towel. There was hair on the walls in the shower. The microwave had burnt food in it and it wasn't wiped down.

After looking in 6 other rooms that were not even hotel ready, (worse than the room we stayed in) we asked for a refund and we're denied, so we reluctantly stayed due to the heat being too hot to sleep in the car. 113 degrees that night. Never have I ever been so happy to have a moving blanket in my car to use to lay on the bed.

This was a hover over the bathroom toilet and dont touch anything situation. Health Department needs to be notified.

Family_with_children

2/10

Poor

12 Jul 2026

Brandi

Their system was down when we stopped by @10am and called to see if the system was up @3pm and their staff took our name and number and told us they would call when the system was up to allow us to check in. Never received a call. Left us scrambling last minute in 116 degree heat. We call the next morning and their staff was clueless to everything. Thank goodness I purchased the insurance.

Family_with_children

2/10

Poor

12 Jul 2026

Trent

The TV didn't work. The AC didn't work. The place was filthy they didn't have no face towels the they kept saying that the maintenance man was going to come by put the code on a TV and when she never did I went down to the office three times and they never came it was absolutely horrible is there anyway I can get refunded because I would never stay there again as you will know I had booked a room at the Aquarius in which I booked the wrong day so that was the reason why I picked this sleazy hotel I didn't know it was lazy until I arrived is there anyway I can get reimbursed

Friends_and_family Family

8/10

Excellent

12 Jul 2026

Utahna

I would stay there again

Family_with_children

4/10

Poor

11 Jul 2026

monica

Not very accommodating. Make sure you specify if you NEED a downstairs room when you make your reservations. Need many upgrades. Also need new linens. Best part of my stay was the pool. Oh yeah! Don't forget your TV remote during check in!!!!

Family

10/10

Exceptional

07 Jul 2026

Randy

Excellent

2/10

Poor

07 Jul 2026

Hugo

Do not stay here service was very bad did not even try to resolve any issues not helpful at all beds were very bad and worn out felt like sleeping on old mattress and laying on nothing but springs bath towel had a used female pad stuck on and no remote was given and was told to download the app..

6/10

Pleasant

07 Jul 2026

Mark

It’s ok if your just looking for a place to sleep while your out having fun. Staff is friendly but cleanliness isn’t well maintained. AC works good and parking is good even on packed days

Family

2/10

Poor

06 Jul 2026

Cryssandra

The worst stay my family and I have ever had. Appreciate the lady that gave us the last room available, she turned a lot of people away because they had no more vacancies.the wait was really long to get a room. Room was far from clean. No remote for the TV. A/C blew warm air. No soap. Hand towel luckily looked new. 1 pillow per bed. Bed was smaller than the frame lol. Blankets on the bed looked like someone already slept in them. The next morning we left before check out. I seen housekeeping with their cart. No clean sheets or towels replacements. No cleaning supplies, a spay bottle that looked like water with paper towels. Made a lot of sense why the room wasn't clean.

Family_with_children

6/10

Pleasant

06 Jul 2026

Lawrence

Weren't thrilled with hotel

Partner

8/10

Excellent

05 Jul 2026

Marissa

As long as you have good expectations this is a great place. It’s not a resort so be realistic. Rooms were clean, bigger than expected, and a great view from the balcony. The breakfast is not really a breakfast but most places in the area don’t even offer it. I recommend bringing a pillow. We went and bought some cheap ones at Walmart. But for the price it was wonderful and I will definitely keep this one in my pocket for any future use. No complaints it was great for the price.

Family_with_children

2/10

Poor

03 Jul 2026

Arturo

Never stayed. We booked the room and drove all the way to Laughlin from Vegas and there was not a room available.

Partner

2/10

Poor

02 Jul 2026

Nicole

Booked through Expedia, I’ve never had a problem w Expedia for 5+ years. I arrived to check in for reservation and was told they were overbooked and I had no room for the night and they couldn’t do anything to help me. Asked for a refund they said I had to go thru Expedia. I called Expedia the same night and Expedia requested a refund from the hotel, which the hotel denied to refund. Then the hotel says they have no information about me or my booking on their end, even though I had a confirmation and had messaged the property earlier that same day to let them know what time I would be arriving. I also spoke to the front desk to ask why my refund was denied, and front desk said they weren’t contacted by Expedia. Very unfortunate because I was excited to stay at this property.

10/10

Exceptional

01 Jul 2026

Leah

for the price we paid, it was a perfect suite. Great location to Laughlin and the river.

Partner

2/10

Poor

01 Jul 2026

Alejandro

I sent my workers to this hotel and because of its condition they not only complained, one of them actually became ill. This comes after an upgrade that was paid for.

Business

10/10

Exceptional

28 Jun 2026

Gilbert

The hotel is definitely a bit outdated, but if you’re looking for a place without the ridiculous resort fees that so many hotels charge, it’s a solid option. They were clearly understaffed during our stay, but every staff member we interacted with was friendly, welcoming, and did their best to provide great service. Their kindness and effort made a positive impression despite the challenges. I’d stay here again for the value and the excellent customer service.

Family_with_children

2/10

Poor

28 Jun 2026

Rich

DO NOT STAY THERE. IF YOU'RE LUCKY, YOU WON'T MEET THE MANAGER LORI. DEFINITELY READ YELP REVIEWS. WHAT ARE THE WORST HOTELS IN BULLHEAD?

Partner

2/10

Poor

28 Jun 2026

Gabriela

When I arrived my room was not ready. The person who helped me said it was going to be 30 minutes before it was ready - She found a room that was actually available, and that was very nice of her. However, the room was in very poor conditions. There was no TV, no soap for hands, no bag on the garbage can. It had nothing in there. It looked empty. The few towels that were there were stained… I did not use them. The hotel advertises free breakfast, but there was not much food to grab- one banana, one pastry, and a few tangerines for a about 3 people who were there for breakfast. Also, only one pot of coffee, which was almost empty.

Self

2/10

Poor

22 Jun 2026

Jose

Hay cucarachas en las abitaciones

Partner

2/10

Poor

21 Jun 2026

Patrick

No pool no river access. I left after paying. Just ate the cost and went to needles motel 6. Nice pool, river is a few miles away. Never catch me in bullhead city again. Oh an any river access is miles in either direction and its 25 bucks

2/10

Poor

17 Jun 2026

Shawn

Very dirty. Rude old lady at front counter, never returned my deposit (cash)

Friends

2/10

Poor

17 Jun 2026

David

Horrible property.
Room was 111 degrees and the beds weren’t made.
Pool was closed.
We didn’t stay

Family_with_children

8/10

Excellent

15 Jun 2026

Lisa

My husband and I stayed in the River front room. The room was very spacious and we liked how it came with a kitchenette. We were happy with the new TV having streaming sites. Our favorite part about the room was the patio with the river view. We do also appreciate the air conditioning working very good and how there were two (one for each area of the room)
We were a little disappointed that the pool was drained and not open for guests. I also feel the room should be updated and the bath tub replaced. Also, the room comes with one towel & one wash cloth. I think it should be standard to have at least two towels & two wash cloths in each room. You are able to go to the office and ask for more. I would also suggest if you stay here to bring an extra pillow.
Other than that. For the price the room was worth it. This can be such a beautiful property if the owner put a little more love into it.
Lastly, the lady in the office was very very nice. She was training a younger lady who checked us in but when I had to go back to the office for towels she helped us out a lot. I truly appreciate her accommodating us in a specific situation. Definitely wouldn’t mind staying here again.

Partner

4/10

Poor

06 Jun 2026

Hideko

Run down location with no room amenities included like refer (up charge if available). Come on it’s desert, EVERYONE needs the refer! Ugh!!

Self

6/10

Pleasant

03 Jun 2026

David

The pool was closed and we couldn’t get the continental breakfast, we shouldn’t have been charged for the extra fees.

10/10

Exceptional

01 Jun 2026

Devon

All around great!
Amenities
Parking
Well stocked
Very clean

Friends_and_family Family

4/10

Poor

30 May 2026

Oscar

Update your status online because it disappoints in reality and your pool was super dry

Family_with_children

10/10

Exceptional

30 May 2026

Greg

Nice place

4/10

Poor

27 May 2026

Monica

The staff that checked us in very nice. The room needed more towels, and a little bit of an upgrade. The Hotel seems old and needed deep cleaning. The view of the river was nice. The pool was in repair status so we couldn’t use it.

Partner

2/10

Poor

26 May 2026

Clay

No pool no ice no TV remote no breakfast

2/10

Poor

25 May 2026

Adam

It was an awful trip the receptionist was very rude and prejudices against Mexican Americans.i would advise not to stay there

Partner

4/10

Poor

25 May 2026

Jose

Encontramos cucarachas en el baño y me dieron una cama pequeña y yo recerve para 2 camas grandes

2/10

Poor

25 May 2026

Greg

They asked if we could give them more time to clean room at check-in. Then came back 2 hours later and said room was not available anymore. Didn’t bother to call me so I could make other arrangements. Non professional people, spend extra $20 go somewhere else fast.

Partner

2/10

Poor

25 May 2026

Cameron

Horrible experience. We only booked here because everything else was sold out. The staff member, Suzy, claimed our reservation showed incorrectly on their end because we booked through Hotels.com. She was very unfriendly, and when we went to the room and realized we didn’t have the two beds we reserved, she became upset, told the new employee she was training that she was done helping us, and walked outside to smoke.

The room itself was extremely dirty and clearly had not been properly cleaned. The shower leaked all night, and the pool didn’t even have water in it. Overall, a very disappointing stay and I would definitely not recommend staying here.

2/10

Poor

23 May 2026

Angelica

BE AWARE. It was not breakfast 😕 and they advertised.
-Stained toilet.
-Tooth brush on the shower from the last person.
-DURY SHEETS.
-I never left a bad review to any one or any where but this place deserved many.
For the price of this motel you can get a lots beetter.

Partner

6/10

Pleasant

18 May 2026

Travis

If your focus is for a clean room where your only goal is to get there and use it to sleep and bathe for the night then this property meets the bill perfectly due to the low cost. This place 100% met that expectation for me. The issue I have with this property is the lack of Amenities. There is no Ice machines, no coffee makers in room, and their pool is still broken. Other than that, you can park your vehicle basically right outside your door and walk to food places, bars, and grocery store.

Self

4/10

Poor

10 May 2026

Michael

Air conditioning was good. Great shower. No live T. V. Stations at all. No ice machine. Pool was broken 😞
They scam us saying they didn’t have our reservation. So they charged us a higher price 12 bucks more than online booking with hotel.com.
Very cheap price for one night.
But when you pull down your blanket and find 🐜 bug not good. Change rooms we try to get a refund. We tried to contact hotel.com they don’t answer there phones??
Don’t ever use them in my opinion very bad customer service. None at all only wants your money up front in full.

Partner

10/10

Exceptional

10 May 2026

Rosa

Limpia hay varios restaurantes, música y accesible a otros lugares

Partner

2/10

Poor

05 May 2026

Anthony

Gross. Only stayed here because I didn’t want to go back & forth to Laughlin, but I will never stay here again.

Self

10/10

Exceptional

05 May 2026

Tammy

It was a good stay and very beautiful secen

Friends_and_family Family

2/10

Poor

04 May 2026

TINA

This place was horrible.I will be requesting my money back through my credit card. There were over 12 people waiting in the lobby. Took almost 2 hours to check in. No towels, no remote or tv to use, no pillows. Went down to complain, police showed up becuase of the terrible check in and staff. I have never experienced such a horrible hotel. I sat in a room with no tv, how can they say people steal remotes so you have no tv. Then buy new remotes. My goodness. Terrible expericence. You will get more complaints and wanted refunds for this stay from Expedia.

Partner

2/10

Poor

04 May 2026

Theresa

Someone quit at front desk. Manager didn’t bother to show up. Instead had cleaning lady do the job. She was doing her best. If I was the owner I would fire the manager. The cleaning lady was very nice and the maintenance guy Cody was awesome. There weren’t enough remotes for the TVs either.

2/10

Poor

03 May 2026

Ami

After an email saying it was paid in full the hotel still tries to get a $100 deposit and the rooms being infested with bugs. The staff is rude and not helpful at all. They call the cops on everyone and overbook rooms. I will never use this hotel again and recommend no one else does either.

Family_with_children

2/10

Poor

03 May 2026

Jenny

The room had bugs all over the beds smelled horrible no hot water no remote police kept going to different rooms the staff was sloooooow I arrived at 4pm check in was at 3pm the room was not ready till 11:45pm and it was dirty not to mention a used condom on the floor under the table and another in the sheet f gross room was for my 2 sons we ended up leaving land no refund was given not to mention they don’t say that you have to give a $100 deposit for a crappy room and horrible staff lady in the front

Family_with_children

2/10

Poor

03 May 2026

Anthony

We tried checking in and saw that there was an angry man at the counter, so me and my buddy left, we came back and there were police at the lobby telling us we couldn’t check in anymore because the motel had shut down completely. left me and my buddy having to take an uber across town to stay somewhere else. the room was disgusting and there’s no water in the pool at all. no lake view, and a bunch of sketchy people around the area. never coming back to arizona again.

Partner

6/10

Pleasant

03 May 2026

Wayne K

Sort 1 night

Business

4/10

Poor

02 May 2026

Cindy

My reservation was for 2 people, we both checked in at the front desk; second key was not offered, I had to ask for one. There was only one set of towels for both of us, and 1 of the bath towels was dirty/stained. Fortunately I packed my own bath towel. No TV remote; when I reported it to the gront desk, I was told that they were too booked to get me a spare from another room, and was told to download the remote app and use my phone as the remote. Wasn't told which of the 3 wifi connections to use. I figured it out by trial and error. Once i got connected and found my TV, the connection was too weak/slow to use the TV. Bottom of tub was dirty. Floor was so dirty that the soles of my feet were the color of charcoal. (See the washcloth I used to clean my feet.) No ice. Positives: microwave in room. Bedframe had rounded corners which saved my shins. Eve n ing front desk clerk was very nice even though it was busy.

Partner

6/10

Pleasant

02 May 2026

Anthony

Staff was great but whoever thus the brochure of this place should learn to better describe the place. None of the amenities was here the brochure says n shows like a mini kitchenette and none of its correct but staff makes up for the difference in exchange they make u feel good n Cody was a great staff n was good n friendly in helping if saw customer needing help. Thanks from me n the wife.

2/10

Poor

01 May 2026

Steve

The redheaded lady is so rude, I wanted as little of communication with her as possible. Haven't had hot water to 8 days.

Self

2/10

Poor

25 Apr 2026

Lonnie

The parking and air conditioner are the conly things rhat worked. The room was so bad there was no shower curtain absolutely no hor water for shower. The bed had springs sticking out there was only a partial roll of toilet paper. Bathroom door was broken. No vending machines no ice machines no pool as advertised rherecwas supposed to be breakfast that didnt happen. There was a coffee pot in the room but no coffee. Left at 7am front door was locked could not talk to anyone. VERT DISSAPONTED IN THE WHOLE PLACE WILL NEVER STAY AGAIN. WE WANT A REFUND.....

Partner

2/10

Poor

25 Apr 2026

Danny

Avoid like the plague terrible place to stay

Partner

2/10

Poor

24 Apr 2026

Gabrielle

Terrible never stay here I’d rather stay on the streets

2/10

Poor

19 Apr 2026

Violeta

Not clean, dirty towels and bed sheets and no ca after 9 p.m.

Friends_and_family Family

4/10

Poor

18 Apr 2026

Robert

I believe that this lodge is under fairly new ownership/management. The room cleanliness was ok at best. Limited towels, no remote for the TV, no ice available, limited bathing items, soap/shampoo. It said continental breakfast but that was unavailable. Limited staff hours/no late check in after 10PM-midnight. Parking spaces are very tight and the pool is \"closed for repairs\" and looks like it has been that way for a while. Also, the self serve laundry facility is also down for repairs. And last but not least, the sigh on HWY 95 does not light up/not working so it is easy to miss it.
It is OK for a last minute and it could be better. I hope that the new owners/management can bring it up to better standards.

Partner

2/10

Poor

14 Apr 2026

LIDIA

La propiedad es totalmente descuidada la habitación no fue lo que había reservado , estaba en un estado deplorable el piso craqueado el baño no había toallas supuestamente tenía una bonita vista al rio ya solo se veía una área descuidada nada que ver con las fotografías que enseña expedía en conclusión al final decidimos no quedarnos ahí por qué el lugar era totalmente desagradable.y por supuesto se negaron a devolver lo que se había pagado , así que para nada recomiendo ese lugar.

Partner

2/10

Poor

13 Apr 2026

steve

The WIFI was spotty, the pool was empty, the room was dirty, there were no towels, there was no refrigerator that was paid extra for, then the one that was brought had no front feet so the door would hit the floor so you couldn't get in. The door would not lock and the extra chain lock had been torn out of the wall/door jamb.

The lady at the check in counter was very nice and asked the owner to refund our money to no avail, we will see what hotels.com and pay-pal can do for us. Funny thing is when we went back into the office, we weren't the only couple in there wanting our money back. Apparently the pictures that are posted on the website were taken by the previous owner when the lodge was very well kept!

We went to another hotel and when we were asked if we had reservations we said yes, but somewhere else and that the place was a pig pen and the check in person laughed and said the lodge on the river? YEP! they are well known in town for this.

We normally don't write reviews but felt we needed to this time as this was such a catastrophy. The only stars in this were the young people who appeared to be trying their best to make this work for a owner that treats them like garbage. Our only wish for them is to move to another employer who will value their hard work.

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Maritsol

Yes

4/10

Poor

12 Apr 2026

Stephanie

Parking was decent. Staff was super kind and helpful. But the room was subpar. One pillow for two people. No remote. No phone. Outlets were off the wall. Overall the room was clean just bare minimum.

Friends

2/10

Poor

10 Apr 2026

Christina

I reserved them online the room said that I was supposed to pay a $10 fee when I got to the property but when I got to the property it was $100 fee I told the man that worked there that they needed to make sure that they put $100 on the website he kind of had an attitude was basically telling me that all rooms everywhere ask for $100 deposit I was upset because I already paid for the room also as I'm checking in the room the office tells me that they have no towels that they're supposed to be getting towels later on that evening I stayed in that motel all night and not one person knocked on the door to give us towels we never had towels in that room I would never stay there again and I would not recommend that to nobody there

2/10

Poor

06 Apr 2026

Marlene

The room had one rickety chair, Coffee pot with no coffee. Anything to make coffee. No towels. Made the mistake of walking barefooted and the floor was filthy. Pool was empty and full of leaves. The Day , shift told us we had to use our password to get next flex. We would not do that. He had a bad attitude. We told him what we needed. He wrote it down and did nothing.

8/10

Excellent

30 Mar 2026

Travis

The goods: Price was excellent, room was comfortable, AC did its job, parking was easy and right in front of my door and the property was decently quiet. The bads: Apparently the pool has been drained for a long time now as i was told from another guest who stays there, Also there is zero ice machines available.
Cant comment on: Cannot comment on what kind of breakfast was available because when i went down during a time the office was supposed to be open, the door was locked and the office was closed so i just went on down the street and picked up something on my way out of town.
Overall, for what i paid and the comfort of the room and the friendliness of the staff, I would go back again as long as i bring my own ice and have no need to get into the pool

Self

2/10

Poor

28 Mar 2026

MARIA

The toilet looked dirty and old needing a up grade and at 345 the fire alarm went off and tried calling the front desk and no answer went back to sleep after know it wasn't anything and 15 minutes later went off again at that point decided to just leave the hotel!! Pool was dry and no ice machine

4/10

Poor

26 Mar 2026

Robert

The room was surprisingly nice. But the pool was out of service and had been for awhile. No cable or wifi. The pool guy and cable guys were scheduled. That is a lie.

Listen for the price it was worth it if the cable worked.

Partner

2/10

Poor

23 Mar 2026

James

Rooms feels like the last time they were remodeled was 40 years ago and it seems like most of the rooms have not been updated since then. Bums sleeping in the car parking structures and drug addicts walking around.

Self

10/10

Exceptional

22 Mar 2026

Evonne

Service pet is welcome only problem was no internet and no tv and no water in pool other than that good stay

Family

4/10

Poor

21 Mar 2026

laszlo

Old outdated facility. We only stayed a couple of hours then checked out and found a new place to stay. My wife did not feel secure to stay.

Friends_and_family Family

6/10

Pleasant

18 Mar 2026

Janet

Floor was not clean and sheets were barely on the mattress. Location was a little more questionable than I expected.

Friends_and_family Family

2/10

Poor

03 Mar 2026

Heidi Marie

I honestly thought that I would be dealing with some decent humans especially since they agreed to make accommodations for me via phone when I found myself in an unfortunate situation, and I was extremely grateful, but when I arrived at the property, the older lady working front desk was so rude that she had me in tears within not even 10 minutes! She was very cold and condescending and I had the feeling that she didn’t approve of me and my girlfriend being lesbians and she also basically questioned me on my furbabies’ because she was convinced that they were out in a hot car with no air conditioning on and when I told her that they were fine and that they were in the air conditioning she argued with me and then she didn’t even give me the room that my mom had reserved for me!! She put me in a jenky, smelly, dive of a room that hadn’t even been cleaned yet! Trash can was full, no blankets or towels, something white and suspicious all over the mirror, not swept up or vacuumed, all I can say is save your money and go across the river to Laughlin to the casinos where you can get a room that’s actually clean and people are friendly

Pet

10/10

Exceptional

01 Mar 2026

Glenn

Yes

2/10

Poor

31 Oct 2025

Stephen

The room we first were given had trash cans not emptied counter tops had not been cleaned,dirty stained towels etc. no way to lock front door with door jam that appeared to have been severely damaged from being kicked in, no cables for tv. We were moved next room over and again no cables or Roku box so with management approval we retrieved Roku box and management left to go find cable but had to go back again to office to remind her and was told she forgot because more complaints from people checking in. i was not able to get tv working and never had tv the whole time,management told me the whole motel was out and nobody had tv and they were working on it (lied to) still did not work next day ,again dirty stained towels ,one sheet/light cover on bed etc. pool was empty. very shady people hanging out in front of their rooms ,overly rude owner and staff we had to file a police report because they refused to give us a receipt. Lori Lascola the owner was extremely rude/unprofessional, i never write anything like this but it was very troublesome stay and by far worst hotel experience in my lifetime.

Leisure Partner

2/10

Poor

28 Oct 2025

Joelle

The staff was nice and accommodating. That is my only compliment. The property in no way appears as the photos show. Dilapidated, dirty rooms, door wouldn't even security bolt and appears like a low income housing development. The location was decent but all else was below standard and not as advertised. Very disappointing.

Friends_and_family Friends

2/10

Poor

26 Oct 2025

Bill

Rooms were nothing like any of the photos. No phones, beds on wheels, one towel, television and \"free wifi\" nonexistent. We got what we paid for as far as \"luxuries\". We did sleep well and it was quiet.

Leisure Family_with_children

2/10

Poor

09 Oct 2025

Alicia

This is not the condition of the hotel pictured on the website. They lied! What is worse, they denied me my $125.00. I showed up and said a hard no, and they told me that I could not get a refund because they don't give refunds. I contacted Hotels.com, and although I had to speak to several supervisors, I was finally able to get my refund. Thanks to Hotels.com for protecting me. This hotel should be removed from the vendor list! This is not as advertized!

Partner

2/10

Poor

02 Oct 2025

Fred

I notified the motel that we would be coming in late on Saturday evening right now. It’s 8 o’clock on Sunday morning and nobody has been here to open the door for us. We just spent the night in our car and I am 69 years old We also have three more days to stay at this hotel and I really don’t want to stay here. We need a refund for tonight last night and the next three nights please contact me at 256-701-1902.

Leisure Family

2/10

Poor

01 Oct 2025

Gordon

This place is the epitome of \"ghetto\"!
We reserved a non-smoking room and our room reeked of cigarette smoke. The girl at the front desk said she couldn't smell anything.
There was one towel, one washcloth, a floor towel and no hand towel.
The room had NO blow dryer, disposable cups, coffee maker, fridge, microwave, chair, desk, phone,or a place to hang out clothes.
The only place to charge our devices was a clock that didn't work.
The bed spreads had stains on both sides.
My husband went to take a shower and threw up when he looked at the drain. It had a bunch of something (?) in it.
The property was filthy...garbage and cigarette butts everywhere.
They photographed my husbands license and credit card, which he told the girl he wasn't comfortable with and she said it was \"company policy\".

2/10

Poor

30 Sep 2025

Jerred

Rented the 2 bedroom apartment for Friday and Saturday. Upon check in the kitchen sink was clogged and full of nasty water. They didn’t have staff onsite to fix it for the entire stay, which ruined the idea of I’ll save myself some money and cook there instead of eating out every meal. the roof is water damaged in one bedroom, both bedrooms had stains on the sheets, scratches on doors and walls and general damage on the furniture. the beds felt like they were just pure springs no real padding, the pillows were more like throw pillows for a couch. the window ac units are filthy and damaged. I caught a fever from being in this room for two days. The night check in clerk was a positive note, she was friendly and did bring me a plunger to see if we could clear the sink. She also called to confirm we would be checking in Friday night. The Saturday morning person was not friendly, I think she was the manager and lied to me about being the manager. I voiced my concerns with her Saturday morning and she disregarded them completely.Durning check out the same attitude was present. This person doesn’t belong in a hospitality position if they can’t be at minimum considerate and polite. The annoying part was she had the nerve to tell me the owners and I won’t give you a discount for anything because you already got a good price when you booked online. The unprofessional service from this woman was absolutely jaw dropping, go to the casino Might cost a little more but better service.

Leisure Family

2/10

Poor

30 Sep 2025

miguel

Deceiving and false advertisement

We arrived at 6:45pm they gave us the key and the beds were bare and there was cleaning sprayand dirty papers towles no clean towels. The room was not ready. We agreed to wait for it to be ready. We got back at 11:45pm and the room was worse than it was at 6:45. Now there are bed sheets on the chair, a 6pack of beer and a fountain drinkbfrom thebgas station mavrick. I have never had this experience we were tired my kids were tired as it was midnight when they said theyd get the room ready. That meant they would put the bedsheets on, that was it. No cleaning just bedsheets. Its smelled like poop outside as we walked upstairs. The cleaning lady yelled at us that shes only 1 person and doing the best she can. Which mind you check in was at 3pm and it was 6:45. We just said maam there are no bed sheets we did not argue we were okay, just letting her know we were missing sheets. We have two videos from 6:45pm and the 11:45 pm one aswell. I wish to be contacted by someone who will make this right. A $10 credit does not make up for the terribke night we had. We had to stay at a casino which cost us almost $200. We had 2 more couples with us and told them to come to the hotel for a room only to be embarrassed by all 3 rooms and they refused a bottom one for my handicap mom.

Business Family

6/10

Pleasant

29 Sep 2025

John

Room had chain lock and deadbolt, door felt.secure. no remote for tv and without no on or off buttons

Business Self

2/10

Poor

22 Sep 2025

James

We ruined our slippers from the dirty sticky floor. Breakfast 1 pastry limit not open until 8 am. No coffee in the room.

Leisure Partner

6/10

Pleasant

21 Sep 2025

Jack

Boomed the property due to price knowing the issues I have had their. Good price for basicroom. AC worked.perfectly and quiet. Room very sparse. I never turned on the TV. Wish there would of been water glass by sink. Pool. Losed due to maintenence.

Business Self

2/10

Poor

19 Sep 2025

Fred

We gave them advanced notice that we would be coming in late at night they assured us that someone was there all night long when we arrived at 1 o’clock am and the office was closed we called the emergency # and they would not come we slept in our car waiting for someone to show we would like our money back no one showed until 9:30 am Saturday morning we paid for a room we did not sleep in. The advertising showed a nice pool on the property it was half full and full of bugs and trash FALSE ADVERTIZING we neede a pool

Business_and_leisure Family

2/10

Poor

12 Sep 2025

Lacy

There pool was down for maintenance,that was not stated on the website! Front desk didn’t really know how to access the river! Asked for another day when the pool would be up or a refund neither was giving!

4/10

Poor

10 Sep 2025

Erika

The Weather was GREAT, THE ROOM NOT SO GOOD. THE SHOWER WAS CLOGGED. THE BED HAD NO BLANKET, NO ENOUGH TOWELS, NO REMOTE TO THE TV, AND THE POOL WAS SO DISGUSTING AND DIRTY
HOPE THEY COULD DO BETTER.

Friends_and_family Family

2/10

Poor

09 Sep 2025

Courtney

This place was absolutely terrible! Check in took well over an hour as the lady didn’t know what she was doing with multiple people.

2/10

Poor

08 Sep 2025

Valerie

The rooms look nothing like the pictures on Hotels.com. Homeless people sleeping under the parking structure. Room smell of horrible smoking, even though it was a non smoking room. Mattress was on milk crates. I walked in and checked out the same day wuthin 10 minutes.

Partner

2/10

Poor

06 Sep 2025

John

I could tell as soon as I arrived that the place was a dump. I walked into the office, there were three people in line ahead of me to check in, and it took half an hour to get my key. The room was acceptable, but only just. Not very comfortable at all.

The pool was closed for \"routine maintenance.\" On Labor Day Weekend? The water was so filthy it was clear they weren't keeping up with it at all. And with the pool deck locked, there was no other spot on the property from which I could see the river view. I complained to management and they told me they'd sent out an email ahead of time mentioning that the pool would be closed. This is a bald-faced lie; I have their email and it says the exact opposite.

When I went to check out the staff initially tried to make me wait till they'd inspected the room. When I rolled my eyes they snapped at me. Rude, incompetent, unprofessional, and dishonest. I can't remember the last time I've felt so ripped off.

Leisure Self

10/10

Exceptional

04 Sep 2025

Lacey

My stay was great. Great customer service and the rooms are clean and comfortable. I would definitely recommend staying here.

Business_and_leisure Family

2/10

Poor

03 Sep 2025

Maricruz

Reserved for 2 nights. Checked out one night early. The beds did not have clean sheets. There was hair from the previous tenants. The pillows had a yellowish tint. The shower had water coming from the top and the spout at the same time. No fridge was provided even though it was requested. Fire alarm low battery went off at 3am. Turned in the alarm and battery to the front desk. Ice machine did not have ice. Continental breakfast consisted of make your own peanut butter jelly and granola bars.