Quay Hotel & Spa

United Kingdom , Conwy
CONWY, Deganwy Quay, Deganwy, Conwy, LL31 9DJ
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100 reviews shown

6/10

Pleasant

09 Mar 2026

Steven

If you have luggage, go for a bigger room. We had to move the bed to one side so that we can open pur large luggage placed on the floor. We also had issues with the TV turning on at the beginning. The location is great... In the vicinity of the major attractions we were interested.

Partner

6/10

Pleasant

26 Feb 2026

Christo

TV remote did not work and could not get fixed after reporting first day, was still not able to watch TV when I was checking out.

Self

10/10

Exceptional

18 Feb 2026

Mary jane

Good

4/10

Poor

13 Feb 2026

Gayl

Maid never entered room. Wanted to change towels after 4 pm. I had been out since 7am and wanted to put my feet up. TV only worked if you pulled it off wall, flipped switch, put back. Not statung here again

Leisure Self

6/10

Pleasant

04 Feb 2026

Yanhua

The room smells like sewage, it came from the shower drain, we covered it to avoid sleeping with sewage stinks. There is no ice dispenser in the hotel. The front desk staff goes missing during random times during the day without a way to contact, so have to wait around. The construction noise from both sides of the building from 8am -6pm, can’t rest during the day.

Partner

6/10

Pleasant

27 Jan 2026

Kwong Hoi

Keep the corridor quiet is definitely required

6/10

Pleasant

26 Jan 2026

Judy

Very compact with not much room to put your gear. Pillows were a bit big and uncomfortable. Mattress OK. Not very generous with tea/coffee etc.

TV was not working. We tried new batteries in the remote but no joy. Wasn’t a major problem because we were out most of the day. (You wouldn’t want to spend a lot of time in your room.)

The hotel has an arrangement with the Budget Ibis hotel for breakfast. Wasn’t impressed with the offering for $16. Better to find another breakfast place.

Not all bad. Room was clean, had a decent shower, Staff were courteous. Reasonable price. A place to lay your head.

8/10

Excellent

24 Jan 2026

Yuritzy

Clean and organized

8/10

Excellent

21 Jan 2026

Melanie

Perfect for a quick overnight stay

8/10

Excellent

15 Jan 2026

My wife & I enjoyed our stay at The Quay Hotel. It was within 1 city block from Clarkes Quay which has some of the best restaurants and entertainment in Singapore. This was a subway stop as well. In front of the hotel was a Hop on Hop Off stop. Accommodations were good with only one minor glitch, no bethroom plug and in the bedroom area the nearest plug was perhaps 8 feet from the nearest mirror. It was therefore difficult for my wife to do her hair using a hairdryer. Other than that we had no issues and would go back.

Leisure Partner

10/10

Exceptional

30 Dec 2025

Alwin

Great location as you can board the Singapore Hop-on/Hop-off right in front of the hotel. It's a 9-minutes' walk to Raffles Place MRT Station. Chinatown is about a 5-10 minutes' walk (be sure to check out Maxwell Food Centre).

The staff were quick to check us in. The room was equipped well; kudos for having body wash and shampoo in reusable pump containers. The AC worked just fine.

All in all, a nice stay at a good price. We would definitely love to return in the future.

Leisure Friends

2/10

Poor

09 Dec 2025

Sergio

There is no hot water for shower! Our room electricity also went out one day and they had to fix it.

Leisure

6/10

Pleasant

01 Dec 2025

Robbert

Good central location. OK room but with great shower. Nice and polite front office staff!

Business Self

8/10

Excellent

12 Nov 2025

Xuemei

The bed is no very good

8/10

Excellent

07 Nov 2025

Phelan

Had a good stay. The staff at the front desk were very kind and helpful and more than willing to store my bags before my check-in and after my check-out. Easy budget friendly stay

Self

6/10

Pleasant

28 Oct 2025

Luc

Well located

Partner

10/10

Exceptional

26 Oct 2025

Jafni Suhail

The room was super clean. Good amount of soap, towels. Only the inconvenience is no drop off in front of hotel. If you take taxi you need to drop at the adjacent road and walk.

Business Self

10/10

Exceptional

23 Oct 2025

Clean room and bathroom.
Didn't get any breakfasts.

Leisure

8/10

Excellent

12 Oct 2025

diana

No pick up No drop off in front of the hotel for grab car. hotel entrace is a bus stop.

very small hotel. average, not bad. clean.
Smooth check in and check out.
40 min walk to Fullerton hotel, Merlion Park.

Family

10/10

Exceptional

12 Oct 2025

Scott

A great place to stay near the heart of Clarke Quay.

It was also great to do laundry at the hotel

Leisure Partner

6/10

Pleasant

28 Aug 2025

Yan

No conditioner, no soap, no face towel, no hair towel.

Leisure Self

8/10

Excellent

27 Aug 2025

Verified traveler

Great location, bit of a noisy sleep!

The hotel is in a great location - it was easy to get everywhere! The room was clean and comfortable. However the room we stayed in must have been on the end of the building as we were kept up at night by loud bass from a neighbouring bar from 11pm until 4am one night and 5:30am another. However, as it was a short stay we managed with ear plugs!

Partner

10/10

Exceptional

25 Aug 2025

Farid

the room is fantastic

Leisure Partner

8/10

Excellent

26 Jul 2025

Marinor

The room is quite small and has no window, but it is clean. The place is close to Chinatown and has many places to eat. Nice place to stay.

Leisure Friends

10/10

Exceptional

24 Jul 2025

Awesome stay

10/10

Exceptional

18 Jul 2025

Aleksandr

Good easy stay nothing special

8/10

Excellent

07 Jul 2025

Stefan

Great place to stay to be close to the action of the Quay area and if up to it extremely walkable to all the attractions nearby. Definitely a hike in the heat, but if walking isn’t for you then close to an MRT station to make every thing even more accessible!

Leisure Partner

8/10

Excellent

22 Jun 2025

Mark

Good location. Helpful staff. Safe snd cozy. Good deal for a stopover in Singapore. Will return.

Leisure Self

10/10

Exceptional

16 Jun 2025

Robert

The Staff was very helpful in answering all my questions, ordering taxis for me.

Self

10/10

Exceptional

15 Jun 2025

Jean-Francois

Clean place. Near everything.

Partner

6/10

Pleasant

14 Jun 2025

Gladys

This property is located centrally in Singapore. Not far from many places, however the bus lane is located directly in front of the hotel thereby taxis and Grab drivers have to pick you up or drop you off across the street. Be careful in the shower/ bathroom. The floors are tiled and the shower shoots directly onto the bathroom floor making it very slippery. There aren't any dressers or counter space in the bathroom to place your toiletries. Aside from that the stay was rather nice and quiet. There are no restaurants on site but plenty nearby.

Leisure Partner

6/10

Pleasant

13 Jun 2025

Kriz

Fair price for a well located hotel.

Leisure

10/10

Exceptional

06 Jun 2025

GUILLERMO

Location

10/10

Exceptional

16 May 2025

Chetiya Thivanka

Great location, loads of places to eat, right next to Clark Quay.

Walk up past the bus stop to get you grab, just a 100 meters or so

Business Self

8/10

Excellent

14 May 2025

Kawabe

Staffs are nice

Leisure Friends

4/10

Poor

13 May 2025

Paula

We were provided one towel each. They were clean, but grey and threadbare. Upon request, they provided also hand towels, but no more bath towels. The hand towels had holes in them. The electrical outlet on one side of the bed was bashed in and the adapter wouldn't fit. The condition of the property is not very good at all, but it is clean and in an excellent location for tourists. We decided to stay the whole 4 days. The front desk people were helpful, especially as regards to catching a ride share as the bus stop is directly in front of the hotel and no one else can stop there. Ride share must be caught in front of the bus stop.

8/10

Excellent

13 May 2025

Maurice

The matresses are very squeeky

Leisure Partner

4/10

Poor

11 May 2025

Narelle

Staff were friendly and helpful and check in was a quick and smooth process. Hotel was about a 10 min walk from the train stations and easy to find. However, I had read previous reviews about rooms that smelt musty and mouldy, and that’s exactly what I got. I had a standard single room and it was so difficult to breathe, despite the air con being on. Staff couldn’t change my room as the hotel was fully booked, but they did come to spray air freshener, which only helped for about 5 mins. I would have gone to stay somewhere else if it wasn’t so late. Definitely unsafe for your health and lungs and I wouldn’t recommend staying here. Perhaps other rooms may not be as bad, but if you get given room 407, I strongly advise you request a change! I’m just awaiting to see if I can receive any compensation for it.

Leisure Self

10/10

Exceptional

07 May 2025

Jorel

⭐️

Leisure Family

6/10

Pleasant

05 May 2025

Kriz

Good convinent location.

6/10

Pleasant

04 May 2025

Robert

Basic room with no window, but in a great location.

Leisure Self

8/10

Excellent

28 Apr 2025

Gizem

The location is quite convenient for station and dining options, walkable to near popular areas. We stayed with a child room was clean and staff were helpful. Although the area was noisy at nights, the sounds were not too disturbing since we were on the third floor.

Leisure Family_with_children

10/10

Exceptional

27 Apr 2025

Charlene

Great!

Leisure Partner

6/10

Pleasant

20 Apr 2025

kim

average but the service staffs are very friendly and helpful.

Leisure Family

6/10

Pleasant

13 Apr 2025

Jessica

Great area, hotel as expected. Nothing amazing but clean.

Leisure Partner

6/10

Pleasant

07 Apr 2025

Hussein

although it's a bit expensive, but it's conveniently located near the Clarke Quay area, easy to reach by metro/bus and many attractions are at walkable distance, the staff have been very helpful, the room is clean and nice but small, we paid more for a room with a window, but there's no breakfast or any amenities.

Leisure Partner

8/10

Excellent

03 Apr 2025

Jennifer

Decent

Hotel was fine. Clean, friendly staff, great location. The bed was pretty uncomfortable however and room was much smaller than it looked in the photos.

Partner

6/10

Pleasant

01 Apr 2025

Ankit

Good location. Average property but higher prices

8/10

Excellent

25 Mar 2025

Shane

Great location in a central part of the city with access to popular sites and many amenities.

Leisure Self

10/10

Exceptional

23 Mar 2025

Juliana

I enjoyed my short stay at the Quay Hotel, it's clean and comfortable with friendly, helpful and accomodating staff, for an English speaking foreigner there were no language barrier as the staff were multilingual.

This property was within walking distance to everything I needed from the Merlion Park, Chinatown, Gardens by the bay and finish off with a visit to Lau Pa Sat...with dinner and shopping, Satay Street...a must when visiting.

The entrance may appear a little surprising at first, but once you looked past it and embrace the downtown area its a lovely little nook, I truly enjoyed my time in Singapore and the comfort of the Quay Hotel.

Leisure Self

8/10

Excellent

13 Mar 2025

Dan

The location is great.

Leisure Family_with_children

8/10

Excellent

12 Mar 2025

Sally

Great location but take ear plugs!

The hotel is in a great location, we walked to Gardens by the Bay and Little India and it's very close to Chinatown area. The bed was fine but a bit creaky, room is compact but perfectly adequate and shower room was great. It's excellent value for the location, only downside is the nightclub very close by - unless you like very bad karaoke blasting out into the early hours!

Friends_and_family Family

8/10

Excellent

12 Mar 2025

bessie

Very convenient, at the center of everything

Leisure Partner

10/10

Exceptional

08 Mar 2025

Janmir

Bus stop was right outside! Very clean and modern. Room was a little small.

Leisure Partner

10/10

Exceptional

03 Mar 2025

Erika

We had a great stay at the Quay, which is walkable and also has a bus stop right in front of the hotel. There were many shops and restaurants around to enjoy. The actual room was very clean and comfortable.

Leisure Partner

10/10

Exceptional

03 Mar 2025

marlon

The quay hotel is in a great location next to tourist attractions and Singapore river area ! Hotel room is very small but well kept ! Staff members are very friendly! They got a laundry room on the top floor very nice! Front desk employees are very kind and helpful! Hotel amenities are limited but price is affordable for the area you staying at ! Most attractions are in walking distance! Lots of places prefer cash but that can be negotiated! Love my stay though! Hotel is in excellent condition and well located! Will be back when am In Singapore

Leisure Family

8/10

Excellent

03 Mar 2025

David

We were disappointed to find there was no restaurant or rooftop tce. The room was comfortable if tight with the oversized tv. The quote for airport transfer was ridiculously high. Very close to everything

Partner

6/10

Pleasant

02 Mar 2025

KHANH

The towels were old.

Leisure Partner

8/10

Excellent

02 Mar 2025

Michelle

Great central location, walking distance to Chinatown, MRT.
Reception staff not very attentive. More interested in sitting on their mobile phones!

Leisure

10/10

Exceptional

28 Feb 2025

maria ignacia

Close by everything! Excellent customer service. If I were you definitely I will stay here=)

Family

10/10

Exceptional

28 Feb 2025

David

Great location. Had everything we needed. The only criticism was the mattress could have been better.

Leisure Partner

8/10

Excellent

28 Feb 2025

precy

6/10

Pleasant

26 Feb 2025

Ron

Good central location and the staff are nice. The room I had was dated and run down. The carpet looked old and patchy. The bathroom was renovated and had good water pressure.

Leisure Self

10/10

Exceptional

23 Feb 2025

Edward

Limited room spacing

8/10

Excellent

23 Feb 2025

Sandip

Okay accommodation for a day or 2.. nothing extraordinary… staff was helpful .. rooms are tiny but served the purpose..
Bus stop right outside, walkable to Marina bay, Chinatown

8/10

Excellent

23 Feb 2025

Stephen

This property is close to many things in Singapore. This is a quiet place and is right in the middle of Singapore for easy touring the city.

Business_and_leisure Family

8/10

Excellent

20 Feb 2025

Yolanda

Convenience

This hotel was in a great location. The hip on hop off bus and other city transportation was just outside the lobby. Walking to restaurants and other sights was easy. The hotel room was clean but very small. Amenities included a hot pot, house shoes, and toiletries. There was also a hot and cold water device to refill water bottles or make cup of hot beverage.

Self

6/10

Pleasant

13 Feb 2025

Aroon

Good Location

Great Location - weird room layout and was dis-appointed that they told us they had no towels in the building free for us to clean up in the downstiars toliet before our evening flight. We didnt want a room or anything, just a towell to dry off after the heat of the day and wash our face etc.

Partner

8/10

Excellent

13 Feb 2025

Stephen

This property is in the middle of Singapore and is great if you want an area where you can get around everywhere in Singapore! These rooms are great for a couple of nights and the location you can’t beat it. One thing I didn’t notice is that all rooms are not the same and a little different. We booked 4 rooms that were suppose to be the same but the varied a little in style and space.

Business_and_leisure Family

10/10

Exceptional

10 Feb 2025

Pineabrim

Good location

10/10

Exceptional

10 Feb 2025

Shaun

Great location

Leisure Self

8/10

Excellent

31 Jan 2025

Connie S

Great location

Great location with small rooms. No frills but easily walkable to the scenic spots. Front desk very helpful. Would definitely stay here again.

Partner

10/10

Exceptional

31 Jan 2025

Edwin

The room was clean and adequately fitted. Staff were super prompt with every request we made. I would stay at the same place when I next return to Singapore.

Leisure Family

8/10

Excellent

29 Jan 2025

David

Nice staff, helpful

Leisure Partner

10/10

Exceptional

27 Dec 2024

Kavita

Great location with boat quay on one side and Chinatown on the other. Loved that they had a fresh Orange juice vending machine. Bus stop was right at the hotel and train station was a 5 min walk at Clarke quay central.

10/10

Exceptional

19 Dec 2024

Praveen

Clean, good central location

Leisure Self

8/10

Excellent

19 Dec 2024

Darryn

Very handy and easily accessible

Leisure Self

10/10

Exceptional

28 Nov 2024

Kelly

The location was outstanding. We walked everywhere and if we wanted a bus it was just outside the front door for those rainy times. China Town was an easy 10 min walk. The Riverfront walk was so close and a great walk at night. For us it was perfect.

Leisure Family

10/10

Exceptional

27 Nov 2024

Alex

We stayed for four nights in a room facing the street. Although there are bars close by and a bus stop out front, no noise reached our room.
Hotel is centrally located and within walking distance to many tourists areas.
Room was large and very clean.
This hotel would be my first choice if I visit Singapore again.

6/10

Pleasant

26 Nov 2024

Anita

Good stay

The hotel is clean and very central , very easy to find the way . The bus stop is right in front of the hotel and MRT is near by . The staff are very friendly . It was a very good experience .

Partner

8/10

Excellent

07 Nov 2024

Simon

Great location! Pictures looked better than the actual room. Overall good for a short stay.

Leisure Self

10/10

Exceptional

25 Oct 2024

Claudia

Beautiful small hotel, close to everything. Staff was amazing .

Leisure Partner

6/10

Pleasant

18 Oct 2024

Verified traveler

The room didn’t matched with what I have been shown on the picture. Too narrow and difficult to move within the room. Not worth the price.

Business

10/10

Exceptional

12 Oct 2024

Laura

I came from the United States and booked this well in advance..and my experience here exceeded my expectations. Even though it was months earlier when we discussed transportation from the airports to pick me up..They were prompt! The one was very nice and clean! With small fridge and air conditioning! Would definitely stay here again!

Leisure Self

8/10

Excellent

03 Oct 2024

Cheryl

Good value for the price. Dining options for a GF person was limited in immediate area although found around town using public transportation or long walk. Public transportation is right out front of hotel ( bus stop) so there's always folks hanging around during the day and early evening. Overall, place is quite,clean and has on site laundry.

Self

10/10

Exceptional

01 Oct 2024

Catherine

This is not a five star hotel but gets five stars for being exactly what is advertised. For a one night stay we went with a very cheap “no window” room. The room was small as expected, but cleaner, newer and comfier than expected and the location is brilliant a two minute walk from boat quay.

Leisure Partner

10/10

Exceptional

23 Sep 2024

Kiel

Very clean and very conveniently located.

Business_and_leisure Friends

10/10

Exceptional

04 Sep 2024

Dan

Great location, great price. Comfortable rooms with fantastic AirCon, lots of power outlets, lots of light switches, and rainfall shower. Bus stop right in front of the hotel. I would stay here again on our next trip.

Leisure Family

10/10

Exceptional

03 Sep 2024

Oriana

Great location, clean, and quiet

Leisure

8/10

Excellent

02 Sep 2024

Connie

Awesome location, close to Boat and Clarke Quay also MRT. Lots of restaurants and bars close by. Most restaurants open around 11am so not much breakfast spots.

Self

6/10

Pleasant

30 Aug 2024

Kenn Li

The hot water was temperamental.
Expensive for what we got.
Location was good.

Leisure Family

2/10

Poor

30 Aug 2024

Brad

No hot water, barely warm.
Music base or some other noise coming through to the room all night.

Business Self

10/10

Exceptional

14 Aug 2024

Jaime

it a nice and simple hotel that is conveniently located. Staffs are all nice and courteous. However, the room is very small but ok.

Leisure Partner

8/10

Excellent

02 Jul 2024

Ruth

Nice, it’s beside the bus stop. Walking distance to tourist attractions.

Leisure

8/10

Excellent

04 Jun 2024

Beverly

An excellent location to stay in Singapore. The room was small but adequate. Transport was literally outside the door and many cheap traditional eateries and restaurants within a very short walk.

6/10

Pleasant

25 May 2024

Verified traveler

Good location, nice staff, horrible housekeeping

Staff was very nice, housekeeping was horrible. Asked for clean sheets after bugs were present and they just turned pillows over. Would never stay there again.

Friends_and_family Friends

8/10

Excellent

10 May 2024

Dianne

The location of the Quay hotel was perfect. We were in an easy walk of restaurants, train station and tourist spots. We booked a very budget room with no windows and were pleasantly surprised at the size and amenities in the room. Room was clean and with no windows it stayed dark in the mornings. Great hotel choice for a couple of nights stop over if you are on a budget.

10/10

Exceptional

14 Apr 2024

LOGIE MADAMBA

Good location, close to the tourist attractions.

Leisure Family

8/10

Excellent

10 Apr 2024

Murray

This hotel is very well situated in the middle of the tourist area and is priced very well by providing basic housing (no windows) and no frills. Good deal for the cost.

Self

6/10

Pleasant

09 Apr 2024

Dearne

Hotel was very small and basic, room size was good with a very low bed big enough for us and our 3 year old. Being on the second floor there was loud street noise all night long. Ear plugs were provided but didn’t help our 3 year old sleep and it did not get quiet even overnight. Wouldn’t stay again even though location was walking distance to hawker markets/quay

Leisure Family_with_children