Comfort Inn and Suites Madison

United States , Madison - WI
MADISON, 3510 Millpond Rd
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100 reviews shown

10/10

Exceptional

18 Mar 2026

Lynn

Safe haven after a 15 hour flight

Partner

8/10

Excellent

28 Feb 2026

Brian

The room was clean and quiet. The price was reasonable, and the breakfast had a nice variety. I would stay here again.

2/10

Poor

22 Feb 2026

Ashley

The room and bathroom weren’t cleaned. The sink had a big crack. We found a bug in the bathroom. The beds were not comfortable. In our room there was not a darker shade for the window and we were right by lamp post and so light was in our eyes while sleeping.

Friends_and_family Family

10/10

Exceptional

22 Feb 2026

Scott

Great location with easy access to restaurants and groceries. Very well kept!

Family

6/10

Pleasant

20 Feb 2026

Lanee

Room was clean. pool and whirlpool not working. Had sign posted by breakfast that there is $15 charge if bring food back to the room. That's crazy. I have never heard of this before

Family

4/10

Poor

09 Feb 2026

Ariana

Fist of all the pools weren’t working and it wasn’t inform till check in then they had me in a room when I go in there’s remodeling going on next they take me to another room and is not the correct room then they finally let me get to the room I was supposed to be on but the hallway smell like mold it was a strong smell it wast what o was expecting

10/10

Exceptional

09 Feb 2026

Don

It was a good clean hotel, there were no propblems.

Friends_and_family Family

6/10

Pleasant

08 Feb 2026

Barbara

Better cleaning

Friends_and_family Family

10/10

Exceptional

01 Feb 2026

Judy

Nice staff, clean room. Reasonable price

Business_and_leisure Partner

6/10

Pleasant

29 Jan 2026

Kristine

Room (found a dead spider/bug in the bed I slept in in the morning) and hot tup/pool closed again this year.

8/10

Excellent

24 Jan 2026

TERRY

Everything was wonderful!

6/10

Pleasant

18 Jan 2026

Scott

10 channels on TV didn't work 2 nights. We often have TV trouble at this hotel. Front desk people in general are very good.

Partner

6/10

Pleasant

18 Jan 2026

Matthew

The pool has not been working for months, which should be posted somewhere before booking

6/10

Pleasant

01 Jan 2026

Heidi

Staff is great and helpful, the room is just meh. Curtains had a broken handle (my son fixed it), faucet is loose on the sink, chip in the side of the bathtub, stuff like that. The bedding is really thin so it was cold without having a really loud fan with heater on. Would like at least one thick blanket.

4/10

Poor

29 Dec 2025

Eric

Room cleaning was poor. Unclean or strained linens and towels.

Leisure Partner

6/10

Pleasant

29 Dec 2025

ARMANDO

The room was ok however the swimming pool and the hot tub has been out order for month and they did not disclose the features when I made reservation even though I asked.

2/10

Poor

27 Dec 2025

Angie

Toilet didn’t work, Breakfast had limited options.

Leisure Family

8/10

Excellent

26 Dec 2025

Gary

Everything was a great value.

The only things that were way substandard were the windows and treatments. They need major attention. Like new ones !

Friendly front desk staff.

6/10

Pleasant

25 Dec 2025

Casey

Courteous and clean, just out dated and hard to sleep with a lot of noise from outside and inside.

Business Family

6/10

Pleasant

14 Dec 2025

Desiree

Clean serviceable room for the price, biggest disappointment was the very flat and lumpy pillows

Leisure Partner

6/10

Pleasant

12 Dec 2025

Tammy

Towels, bedding and curtains all had stains. Most were small but it gave me a bad first impression about cleanliness and care by management

Leisure Friends

6/10

Pleasant

08 Dec 2025

Sue

Pool & hot tub not working. Either remodeling incomplete or they are not going to spend money to maintain it. Rooms okay, but nothing special. Sheets nice and soft. Phone in room not working so if you wanted anything you’d have to go down to desk.

Family

8/10

Excellent

30 Nov 2025

Jasmine

The room was clean and the breakfast was great. Only downside was the parking lot didn’t get plowed until very late after the bad storm. Otherwise I’d come again!

Leisure

2/10

Poor

24 Nov 2025

Jared

The bathroom toilet was made for a toddler, carpet hasn’t been cleaned in years, ice machine didn’t work on the floor.
If you want to rent the room by the hour, expect drunk people to sit on the steps outside, and have drugs openly used in the parking lot, then this is the place for you .

Leisure Self

6/10

Pleasant

22 Nov 2025

Diana

Room was as expected. Couldn’t adjust the temperature.

10/10

Exceptional

17 Nov 2025

Dale

Very clean room. Very good breakfast
Friendly staff.

Leisure Partner

6/10

Pleasant

14 Nov 2025

Julie

Staff was wonderful with check in and explaining all the amenities. The bed was so comfortable and room was nice although you can tell when they updated the room it was not the greatest you can see all the imperfections in remodeling

Leisure

4/10

Poor

10 Nov 2025

Dale

The lack of HOT water. Parking could be improved.

4/10

Poor

09 Nov 2025

Tonya

Room was clean staff was very nice and welcoming breakfast was very limited no fresh fruit bakery items stale breakfast was not allowed to be taken to our rooms worst part was throughout the evening screaming teenagers ran rampant throughout the hotel knocking on doors throwing notes and inappropriate pictures under doors my 14-year-old daughter was exposed to very inappropriate pictures drawings if you will from dirty magazines these were pushed under our door boys were outside screaming at people who are looking to see what the commotion was this went on until about midnight at which point I went to front desk no one was found however most parents for this hockey team that apparently was at this hotel were enjoying themselves in the lobby and or the banquet room consuming alcoholic beverages leaving unsupervised teenagers to run rampant and harass other hotel guests. Due to this my future stays at this particular comfort Inn well no longer be part of our itinerary options very disappointed and discussed it with the behavior and actions and the lack of discipline because of behaviors. For what was paid for this room this behavior is unacceptable it is ridiculous that the cost of this room is twice that of any other night sad that this behavior is tolerated due to this increase of demand shame how it's overlooked over a dollar while other guess who pay same amount if not more is unable to rest peacefully

Friends_and_family Family

6/10

Pleasant

08 Nov 2025

Austin

Overall, my stay was okay, but there were several issues that affected the experience. The towels had noticeable stains, and I found a few bugs in the room. There was also an unpleasant odor throughout the hotel, and the noise from other guests made it difficult to relax. The staff seemed friendly, but the cleanliness and atmosphere need improvement.

Business Self

8/10

Excellent

05 Nov 2025

Imran

It was good

Leisure Family

8/10

Excellent

05 Nov 2025

Rudje

Overnight individual who came to check my room for a shower issue left and never came back I had to go back downstairs and request a different room

6/10

Pleasant

29 Oct 2025

Brianna

We didn't arrive until 1 am. Check-in was easy. We were worried because there was a sign at the desk that said "there wouldn't be any water in the morning due to construction", but luckily it was for the tower part. As a result, our room was not in the tower and the part of the hotel we were at was dark, smelly, and run-down. Our bed was clean and that is all that we need for those 8 hours 😊. Breakfast was average. We appreciated the coffee bar. It was cheaper to get an uber than to use their $10 shuttle to airport.

10/10

Exceptional

25 Oct 2025

Quinton

Love it

4/10

Poor

24 Oct 2025

Tara

Smelled like cigarettes everywhere - all the hallways and in our room. There was makeup on a pillowcase too. Front desk staff was very good and switched our room when we complained about the smell. Unfortunately the second room also smelled bad.

4/10

Poor

21 Oct 2025

Emily

Check in tool way too long. The TV had about half the channels available with out cutting out, and had some of the lights out to distort that picture

6/10

Pleasant

21 Oct 2025

Marco

The bathroom was dirty and in need of some maintenance.

Leisure Partner

6/10

Pleasant

20 Oct 2025

Martine

The heat/ac units need filters clean. Thos is a high humidity area and they smell like mildew. The carpets need deep cleaning or replacement. Building smells like left odors.

Bed was the worst ever slept in - felt like plywood.

I usually post only positive reviews but these items need to be addressed.

4/10

Poor

20 Oct 2025

Thomas

We had no hot water and had to take cold showers. When we checked out and told the man at the desk, all he would say is, "I'll tell management. " Terrible experience.

Leisure Family

8/10

Excellent

19 Oct 2025

Lisa

I gave 4 instead of 5 stars as our room was missing half the drape, so outside lights shined in all night. Staff was friendly enough but did not go out of their way to smile when they talked to guests - this is from multiple staff that we encountered. Hotel was clean, and had been remodeled, but shabbiness was just under the surface - didn't patch wall holes before painting, bathroom doorknob was loose, exposed screw in wall, lots of scratches/cracks in the doors/walls under the paint. However, it was immaculately clean and the tile was new, carpet still had "new" carpet smell, bedding was good and comfortable, even if the beds were small.

Leisure Family

4/10

Poor

19 Oct 2025

Cathy

I do not recommend this hotel. It was almost $200/night and the hotel was worth about $70/night. I had higher expectations for a Comfort Inn. The hotel had a weird smell, felt dirty, housekeeping only upon request, towels were old, phone didn’t work, air conditioning was mediocre. Very disappointed!

Leisure Family

10/10

Exceptional

19 Oct 2025

Gregory

Sometime the hotubs was perfect but other times it was a bit colder

10/10

Exceptional

19 Oct 2025

Gregory

Clean nice and friendly staff

6/10

Pleasant

13 Oct 2025

Yvonne

The hallways stunk, our room stunk, there was dog poop by the door and no one ever cleaned it up. The pool area was trashed. The breakfast was okay.

Friends_and_family Family

6/10

Pleasant

12 Oct 2025

Shawn

Needles in the entryways, weird musty type smell. Took over 30 minutes to check in. Their breakfast used to get great, now it’s barely edible. Must be new owners that don’t care about the patrons

Partner

8/10

Excellent

11 Oct 2025

David

Probably wouldn't stay here again. The price was high and the rooms were missing wall plates shower handle and valve were sloppy.

Leisure Family

2/10

Poor

05 Oct 2025

Darvelle

Nasty.

Business

10/10

Exceptional

05 Oct 2025

Lesley

As described

Friends_and_family Family

2/10

Poor

27 Sep 2025

Vance

The mattress and sheets had blood stains on them. We asked the front desk to change our room and they were unable to accommodate them. We left the hotel. We will be asking for a refund because that is totally unacceptable.

Business

6/10

Pleasant

22 Sep 2025

Nelly

Thing that could improve

The mattresses were not fully covered and not bed bug proof. The bath tub was stained. The room was carpeted and needs to be wood/laminate for better cleaning purposes

Partner

4/10

Poor

22 Sep 2025

Danielle

Meh

Hotel was over all pretty decent. Front desk area was very nice. The room definitely could use some work but overall not horrible.

Partner

8/10

Excellent

22 Sep 2025

Edith

Good

6/10

Pleasant

22 Sep 2025

Fernando

Some towels were dirty.

Business Self

4/10

Poor

18 Sep 2025

Anita

I had to wear my shoes in the shower it was so gross!
Burn holes in the linens, the smell of smoke was overwhelming.

Leisure Partner

6/10

Pleasant

10 Sep 2025

Cliff

The whole place just screams “low maintenance”. As if the owners don’t spend a nickel fixing things.

Business Self

2/10

Poor

09 Sep 2025

Tiffany

I paid almost $200 for this hotel and the value was not near worth this. The room smelled awful and there was obvious decay and poor upkeep of this hotel.

Leisure Self

4/10

Poor

08 Sep 2025

Steven

Little to no hot water. Noisy.

Leisure Partner

4/10

Poor

08 Sep 2025

Gerald

Curtains/drapes could not be closed. Window screen had a big hole in it. TV looked like it could fall off the wall. Noisy refrigerator.

Business Partner

8/10

Excellent

07 Sep 2025

Kristene

Water wasn’t very hot. Nice and clean

Partner

2/10

Poor

07 Sep 2025

Ivan

HORRIBLE

2/10

Poor

07 Sep 2025

Jody

Not Great

The ceiling appeared to have leaks when we first checked in. On the second evening we returned just before the room upstairs turned on their jacuzzi. Soon after water started pouring through the ceiling, through the lights fixtures, and out the vents. Tried to call the front desk but this room had no phone.

We switched rooms after talking to the front desk but not really something that I wanted to do at 9:30 in the evening. Unlike the 1st room the 2nd room at least has a WiFi signal. For consistency the sink faucet shot water in all directions when on.

The breakfast was ok and the staff were at least friendly.

Partner

8/10

Excellent

04 Sep 2025

Gregg

Stayed a few hours to sleep prior to 530 am flight departure

Leisure Self

8/10

Excellent

04 Sep 2025

Verified traveler

comfort inn Madison

Clean, Quiet , Comfortable hotel. First floor ice machine did not work, smokey smell in outside entrances. Cigarette butts around some entrances.

Partner

6/10

Pleasant

27 Aug 2025

Rochlyn

There was a musty oder, only one elevator by check-in, room was a long distance from elevator. No wheelchairs on property to use to get to the room.

Business Family

8/10

Excellent

26 Aug 2025

Peter

Was a nice stay

Partner

2/10

Poor

26 Aug 2025

Michael

Worst hotel ever stayed in

Dirty bathroom, ripped shower curtain, burn holes in sheets on both beds, tv falling off the wall.

Friends_and_family Family

8/10

Excellent

23 Aug 2025

Leslie

Insufficient parking when there were events going on. We stayed 4 nights from Fri to Monday nights. Housekeeping came into our room on Sat to clean and leave clean towels. That was the only time they came in. Sunday night when we returned to our room, both keycards did not work. Housekeeping was down the hall and let us in. When we realized they had not been in our room, we went back and took 2 towels off the cart. When the room was not entered Monday and we still had a pile of dirty towels, we called downstairs for clean towels and were told that the hotel was full and there would be no towels available until Tues morning after 9 am, by which time we would be on the road.

Leisure Family

10/10

Exceptional

22 Aug 2025

Arden

Only one floor ice machine working

Leisure Partner

2/10

Poor

19 Aug 2025

Stephanie

Completely ratchet. Unacceptable conditions.

6/10

Pleasant

17 Aug 2025

Rachel

In the past they offered a free shuttle to the airport. This time the check in lady took my credit card for a $20 UBER fee, in the morning when I asked the man at the desk to call the UBER, he required my credit card again. Now that I have gotten home to check my credit card account I was charged twice for the UBER ride.

6/10

Pleasant

17 Aug 2025

Robert S

Lots of trash outside the property. I was not impressed with the breakfast bar. Did enjoyed the coffee.

Leisure Self

6/10

Pleasant

16 Aug 2025

Verified traveler

Passing through

Food and Bed was good.

Self

2/10

Poor

16 Aug 2025

Robin

It was filthy. Had to take a shower and the tub was overflowing. No care that my stay was so bad. No attempt to make things better.

Leisure Family

10/10

Exceptional

15 Aug 2025

Claudia

Great environment

Leisure Partner

10/10

Exceptional

13 Aug 2025

Gayle

Quiet

Comfy beds and very quiet!

Friends_and_family Family

10/10

Exceptional

12 Aug 2025

Kendra

Courteous front desk staff, clean environment and rooms, safe and quiet

Leisure Family

8/10

Excellent

12 Aug 2025

Damion

It was close to area restaurant and shopping

8/10

Excellent

12 Aug 2025

Clayton

Good place to stsy

Leisure Self

4/10

Poor

11 Aug 2025

Jenn

The lower area of the hotel was old and dingy. Holes in our bathroom door, we had a piece of paper as the door number. Mildew smell. Didn’t even attempt the pool.

Family

4/10

Poor

11 Aug 2025

Chris

Many of the lamps didnt work. Staff was freindly. Easy parking. Good location

Leisure Self

2/10

Poor

09 Aug 2025

Amanda

Bad

Leisure

4/10

Poor

07 Aug 2025

David

First room given was full of smoke and the bathroom door did not close. The second room was completely different and newer.

4/10

Poor

03 Aug 2025

Michael

Well, first off, the information about the hotel shuttle on Hotels.com is wrong. Hotels.com says the shuttle operates until midnight, but I arrived after 11 pm and had to shell out for an uber.

The property itself seems poorly constructed and maintained. My room was mostly clean (the shower had some gross corners.

The breakfast was about what you’d expect for a Comfort Inn… edible, but super cheap in quality. Styrofoam plates and plastic utensils.

Front desk and the breakfast attendant were nice and friendly.

Self

4/10

Poor

02 Aug 2025

Chad

On the down swing.

Business Self

6/10

Pleasant

02 Aug 2025

Tammy

Clean, comfortable room. Very nice breakfast. Loooong hike to room.

Leisure Family

10/10

Exceptional

30 Jul 2025

Cameron

Great hotel, highly recommended!

Leisure Family

6/10

Pleasant

30 Jul 2025

Jacqueline

old, dated, and kind poorly maintained. Items had been cleaned, but overall in need of a serious overhaul.

6/10

Pleasant

28 Jul 2025

Mary

Parking was horrible. Not enough spots available.
Very dark at night. Not enough lighting.
Had to park behind hotel.

Business_and_leisure Self

6/10

Pleasant

27 Jul 2025

Michael

lack of parking

Leisure Family

4/10

Poor

26 Jul 2025

Sherry

The pool room was hotter than a sauna, did not swim, felt I wasted extra money, it would have been cheaper to get motel. This Comfort Inn & Suites is not what I experienced compared to other Choice Hotels previously. Only one tiny trash container for 2 rooms. Too many people around hotel asking for money.

10/10

Exceptional

25 Jul 2025

Jeffrey

Great location and value, made it easy to go to anywhere in Madison.

Leisure Partner

2/10

Poor

22 Jul 2025

Vicki

Don’t stay here

Hallway and room smelled bad, hole in wall, no drain in sink, missing room number sign

Friends_and_family Friends

6/10

Pleasant

21 Jul 2025

Michael

Somewhat clueless, tried hard, but had to change rooms as cable connector for TV pulled out completely, they were unaware, second room got channels but not the ones they thought they got, staff didn't seem to be on same page, ok for a quick stay in a pinch or for teams of kids,

Leisure Family

6/10

Pleasant

21 Jul 2025

Verified traveler

Staff was very helpful. After calling 3X to request an early check in, they must have reserved us a room (2:40 pm when check in was 3pm) even when others arrived prior to us. However, public restrooms were in very poor unclean conditions. Towel bar was broken in our bathroom. Doors were very difficult to close in bathroom and main door. Dirty Kleenex was left behind by previous guest and not cleaned. Curtains were dirty - stained. Couldn't find the exercise room because it was not labeled with a sign and was dark

Friends_and_family Family

8/10

Excellent

21 Jul 2025

Georgios

Overall it was a good stay the room was clean if a bit dated the bathroom was ok the room was ok

Leisure Friends

2/10

Poor

21 Jul 2025

Vanessa

We arrived about 10 minutes early for our 3pm check in and were told it would be another 30 minutes. I checked back in 30 minutes later and I was told it would be a other 30 minutes. Mind you, we had places to be by a specific time and we were now running an hour behind schedule. Once we got to our room it had a strange smell to it. We had a king bed suite and the only thing that made it seem like a suite was the hot tub. There was a tile broken off of the side of the hot tub and it was just propped up against the spot it fell from. The TV was crooked and it did not offer any smart features. Also, the TV signal was awful and was constantly cutting out. We paid more than usual for a one night stay, I was hoping for a little more. We promptly left and attempted to get a refund through Expedia who advised us to speak with the hotel and our financial institution to possibly dispute the charge. While on the phone with Manager Daniel, he was extremely rude. We would've settled for a discounted rate for the stay due to inconvenience of check in and non-working amenities. He had the audacity to tell us we were lucky that we only waited 1 hour to get checked in since some guests were waiting up to two hours. His inability to ensure rooms were ready for a busy weekend does not mean guests should have to suffer the consequences. We opted to drive two hours back home in the middle of the night after our concert instead of staying in that atrocious room. We will be disputing the charge.

Leisure Partner

2/10

Poor

20 Jul 2025

Rachel

First room had spider webs and smelled like a wet dog. Police were at the hotel 3 times durning our stay. I do not recommend.

8/10

Excellent

15 Jul 2025

Kurt

Very easy to get to. Close to UW east hospital. But construction on building and driveway repair detracted from overall experience. Will use this place again. The room was excellent .

Business Partner

6/10

Pleasant

12 Jul 2025

Verified traveler

The facility was very dated

Partner

8/10

Excellent

12 Jul 2025

Emma

When we arrived about 7 pm, we had to wait for five minutes or more for somebody to come to the desk. There was no sign saying we’ll be back in a minute. There was no bell we could ring! Check-in was quick once the guy actually arrived! There was a nasty smell in the foyer when we arrived, but we attribute that to garbage that was overflowing, as the smell had gone by the following morning.
The room was very clean and had good amenities. The breakfast was excellent, good choices, hot and cold. I enjoyed making waffles! If we go back to Madison, we would definitely stay there again. Location was very convenient right off the highway.

Leisure Partner