CryptoTraveler
cryptotraveler

Show prices in

Choose a currency for your trip.

More currencies

More crypto

Prices refresh when you change currency.

Find your next stay

Primestay Extended Suites by IHG

Madison - WI · United States

4862 Hayes RoadView location

8.4/10Excellent315 Reviews
Cleanliness8.6/108.6
Service9.0/109.0
Comfort8.8/108.8
Condition8.4/108.4
Location8.8/108.8
Neighborhood9.0/109.0
Value6.0/106.0
Amenities8.0/108.0
See all ratings
Check availability Pay with crypto or card

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Primestay Extended Suites by IHG

The 66 welcoming units offer a perfect place to relax at the end of the day. This establishment's common areas are disability-friendly. There is a car park at Primestay Extended Suites by IHG. Everyone might take advantage of the conference services and facilities offered to celebrate any kind of event.

A fee may be chargeable for some services.

Read more about this hotelShow less

With a stay at PrimeStay Extended Suites by IHG, you'll be centrally located in Madison, a 2-minute drive from East Towne Mall and 15 minutes from University of Wisconsin-Madison. This hotel is 6.3 mi (10.1 km) from Wisconsin State Capitol and 8 mi (12.8 km) from Camp Randall Stadium.

Make yourself at home in one of the 66 individually furnished guestrooms, featuring kitchens with full-sized refrigerators/freezers and stovetops. Your pillowtop bed comes with premium bedding, and all rooms are furnished with double sofa beds.

32-inch LCD televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and separate sitting areas, as well as phones with free local calls. Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services.

Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 11:00 AM
Minimum check-in age 21

Hotel policies

No rollaway/extra beds available LGBTQIA+ friendly Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Up to 2 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    21
  • Optional fees
    • Early check-in fee: USD 25.00 (subject to availability)
    • Late check-out fee: USD 25.00 (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

American Center 0.7 km / 0.4 mi
East Towne Mall 1.3 km / 0.8 mi
Madison Area Technical College 3.2 km / 2 mi
Sycamore Dog Park 3.5 km / 2.2 mi
Token Creek Park 4.8 km / 3 mi
Token Creek Park Dog Park 5.1 km / 3.2 mi
Olbrich Botanical Gardens 6.1 km / 3.8 mi
Demetral Park Dog Off-Leash Park 6.3 km / 3.9 mi
Barrymore Theatre 7.1 km / 4.4 mi
North Star Park Dog Park 7.1 km / 4.4 mi
Lake Monona 7.2 km / 4.5 mi
Tenney Park 7.5 km / 4.7 mi
Warner Park 7.6 km / 4.7 mi
Governor's Mansion 7.9 km / 4.9 mi
Yahara Place Park 7.9 km / 4.9 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Number of floors (main building): 3
  • Double rooms: 12
  • Suites: 66
  • hotel
  • Wheelchair-accessible
  • Car parkExtra charge
  • Check-in hour
  • Check-out hour
  • Late Check-outExtra charge
  • Wi-fiExtra charge
  • Car hireExtra charge
  • Hotel safeExtra charge
Show 4 more facilities & services
  • ShopExtra charge
  • PrinterExtra charge
  • Business centreExtra charge
  • FaxExtra charge
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SUITE KING BED ONE BEDROOMSUITE • KING BED ONE BEDROOM • 1 BedroomSUI.B1-KG
    SUITE KING BED ONE BEDROOMPhoto unavailable3 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    KING BED ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Bathroom

    Facilities with extra charge

    • Microwave
    • Fridge
    • Kitchen
    • Hairdryer
    • Dishwasher
    • Wi-fi
    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Primestay Extended Suites by IHG

    SUITE KING BED ONE BEDROOM

    Room photos

    3 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    KING BED ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1-KG

    Room amenities

    • Bathroom

    Facilities with extra charge

    • Microwave
    • Fridge
    • Kitchen
    • Hairdryer
    • Dishwasher
    • Wi-fi
    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING BED TWO BEDROOMSSUITE • KING BED TWO BEDROOMSSUI.B2-KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING BED TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Primestay Extended Suites by IHG

    SUITE KING BED TWO BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING BED TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B2-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO Accessible KING SIZE BEDSTUDIO • Accessible KING SIZE BED • 1 BedroomSTU.H6-KG
    STUDIO Accessible KING SIZE BEDPhoto unavailable3 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Bathroom
    • Wheelchair-accessible

    Facilities with extra charge

    • Hairdryer
    • Kitchen
    • Fridge
    • Microwave
    • Tea and coffee making facilities
    • Wi-fi
    • Dishwasher

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Primestay Extended Suites by IHG

    STUDIO Accessible KING SIZE BED

    Room photos

    3 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.H6-KG

    Room amenities

    • Bathroom
    • Wheelchair-accessible

    Facilities with extra charge

    • Hairdryer
    • Kitchen
    • Fridge
    • Microwave
    • Tea and coffee making facilities
    • Wi-fi
    • Dishwasher

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO KING SIZE BEDSTUDIO • KING SIZE BED • 1 BedroomSTU.KG
    STUDIO KING SIZE BEDPhoto unavailable2 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Bathroom

    Facilities with extra charge

    • Microwave
    • Fridge
    • Kitchen
    • Hairdryer
    • Dishwasher
    • Wi-fi
    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Primestay Extended Suites by IHG

    STUDIO KING SIZE BED

    Room photos

    2 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.KG

    Room amenities

    • Bathroom

    Facilities with extra charge

    • Microwave
    • Fridge
    • Kitchen
    • Hairdryer
    • Dishwasher
    • Wi-fi
    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE AccessibleSUITE • Accessible • 1 BedroomSUI.H6
    SUITE AccessiblePhoto unavailable3 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 5
    Bed setup
    2 × King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Wheelchair-accessible
    • Bathroom

    Facilities with extra charge

    • Microwave
    • Dishwasher
    • Wi-fi
    • Hairdryer
    • Kitchen
    • Fridge
    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Primestay Extended Suites by IHG

    SUITE Accessible

    Room photos

    3 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 5
    Bed setup
    2 × King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6

    Room amenities

    • Wheelchair-accessible
    • Bathroom

    Facilities with extra charge

    • Microwave
    • Dishwasher
    • Wi-fi
    • Hairdryer
    • Kitchen
    • Fridge
    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO AccessibleSTUDIO • AccessibleSTU.H6

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Primestay Extended Suites by IHG

    STUDIO Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE Accessible KING SIZE BEDSUITE • Accessible KING SIZE BED • 1 BedroomSUI.H6-KG
    SUITE Accessible KING SIZE BEDPhoto unavailable2 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Bathroom
    • Wheelchair-accessible

    Facilities with extra charge

    • Tea and coffee making facilities
    • Microwave
    • Fridge
    • Kitchen
    • Hairdryer
    • Dishwasher
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Primestay Extended Suites by IHG

    SUITE Accessible KING SIZE BED

    Room photos

    2 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-KG

    Room amenities

    • Bathroom
    • Wheelchair-accessible

    Facilities with extra charge

    • Tea and coffee making facilities
    • Microwave
    • Fridge
    • Kitchen
    • Hairdryer
    • Dishwasher
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO BEDROOMSSUITE • TWO BEDROOMS • 2 BedroomsSUI.B2
    SUITE TWO BEDROOMSPhoto unavailable3 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 5
    Bed setup
    2 × King-size bed 150-183 width
    Bedrooms
    2
    Room type
    SUITE
    View / characteristic
    TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Bathroom

    Facilities with extra charge

    • Hairdryer
    • Dishwasher
    • Wi-fi
    • Tea and coffee making facilities
    • Microwave
    • Fridge
    • Kitchen

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Primestay Extended Suites by IHG

    SUITE TWO BEDROOMS

    Room photos

    3 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 5
    Bed setup
    2 × King-size bed 150-183 width
    Bedrooms
    2
    Room type
    SUITE
    View / characteristic
    TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B2

    Room amenities

    • Bathroom

    Facilities with extra charge

    • Hairdryer
    • Dishwasher
    • Wi-fi
    • Tea and coffee making facilities
    • Microwave
    • Fridge
    • Kitchen

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE ONE BEDROOM AccessibleSUITE • ONE BEDROOM AccessibleSUI.B1-H6

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BEDROOM Accessible

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Primestay Extended Suites by IHG

    SUITE ONE BEDROOM Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BEDROOM Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1-H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARD • 1 BedroomSUI.ST
    SUITE STANDARDPhoto unavailable2 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Bathroom

    Facilities with extra charge

    • Tea and coffee making facilities
    • Wi-fi
    • Dishwasher
    • Microwave
    • Fridge
    • Kitchen
    • Hairdryer

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Primestay Extended Suites by IHG

    SUITE STANDARD

    Room photos

    2 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Room amenities

    • Bathroom

    Facilities with extra charge

    • Tea and coffee making facilities
    • Wi-fi
    • Dishwasher
    • Microwave
    • Fridge
    • Kitchen
    • Hairdryer

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE PREMIUMSUITE • PREMIUM • 1 BedroomSUI.PI
    SUITE PREMIUMPhoto unavailable3 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Bathroom

    Facilities with extra charge

    • Tea and coffee making facilities
    • Microwave
    • Fridge
    • Kitchen
    • Hairdryer
    • Dishwasher
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Primestay Extended Suites by IHG

    SUITE PREMIUM

    Room photos

    3 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.PI

    Room amenities

    • Bathroom

    Facilities with extra charge

    • Tea and coffee making facilities
    • Microwave
    • Fridge
    • Kitchen
    • Hairdryer
    • Dishwasher
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO BEDROOMS AccessibleSUITE • TWO BEDROOMS AccessibleSUI.B2-H6

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO BEDROOMS Accessible

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Primestay Extended Suites by IHG

    SUITE TWO BEDROOMS Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO BEDROOMS Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B2-H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Primestay Extended Suites by IHG

8.4
Excellent
315 Reviews
Cleanliness
8.6 /10
Service
9.0 /10
Comfort
8.8 /10
Condition
8.4 /10
Location
8.8 /10
Neighborhood
9.0 /10
Value
6.0 /10
Amenities
8.0 /10
100 reviews shown
10/10
Exceptional
20 Jul 2026
Mark
This is decent property. Staff was friendly and helpful. But our key needed to be reprogrammed multiple times. Nice decor and updated, only a little worn in spots (cracked tile on bath floor, rust on pool door). Staff was busy but garbage overflowing in multiple spots. Parking lot looks they are expanding as it is not all paved. Pool is short and shallow good for kids not so good for lap swimming or water fitness. Our suite was nice and roomy and bedding was good quality.
Partner
10/10
Exceptional
20 Jul 2026
Susan
Excellent place!!!!
Family
8/10
Excellent
19 Jul 2026
Kirk
Having kitchen appliances was very helpful. The room was spacious for us.
Family
8/10
Excellent
18 Jul 2026
Jodie
I am a grandma. I booked a 2 bedroom, 2 bathroom suite because I was traveling with my Granddaughter and her friend. We had a 2 night stay. The hotel is decent for the price. Our stay had no complaints. It's close to everything! The staff is friendly and helpful. We never had breakfast, so I cannot comment
Friends_and_family Family
8/10
Excellent
22 Jun 2026
Jevon
The staff was amazing and very helpful. The parking lot is on the smaller side so it was very difficult in the evenings to find parking. Parking was never a problem in the day time though.
Family_with_children
10/10
Exceptional
03 Jun 2026
Stafford
Met all expectations. Nice suite room, and a good value.
Family
6/10
Pleasant
04 May 2026
Karri
Room was clean but the curtains were all ripped and the bathroom ceiling was falling apart. TV didn’t work. Breakfast was not very fresh.
Friends_and_family Family
2/10
Poor
20 Apr 2026
Tennile
staff wasn’t trained well. got charged 85 dollars for nothing. got charged twice for my deposit. but they somehow fix it. and upon checking out they want me to take my review down just to give SOME of my money back.
Friends_and_family Family
2/10
Poor
05 Apr 2026
Tameka
The staff was very rude the room that I stayed in the stove didn’t work the sheets were dirty in the bedrooms and it was overall just not a good stay for me at all I’ve stayed there multiple times and never had any problems until now but I think it’s under knew ownership
Friends_and_family Family
4/10
Poor
28 Mar 2026
George
It looked just unappealing.
Friends_and_family Family
10/10
Exceptional
25 Mar 2026
Jacalyn
I have a review already. It was all around excellent
Pleasant surprise.
10/10
Exceptional
22 Mar 2026
CHERYL
Nicest place I’ve ever stayed. Very spacious, well stocked, very pleasant and very clean
Friends
10/10
Exceptional
16 Mar 2026
Kathy
Hospitality was superb. They made us feel at home during the blizzard we dodged. Accomodations were extremely comfortable. We have never previously had this high level of hospitality. Thank you all!.
Partner
2/10
Poor
14 Jan 2026
Alexander
My family and I stayed at this property several times when it was a Marriott Residence Inn. However during our stay for Christmas and New Years, new owners came in, it became a Primestay, and things went downhill very fast.

We were told nothing would change and our reservations were safe but I saw other people being turned away since they had Marriott reservations. The next day the breakfast buffet - which had featured waffles, sausages, bacon and eggs - became cold food only due to some vague issue in the kitchen. A few days later the wifi stopped working along with the sole computer in the business center. And there was an abandoned car in the parking lot.

When I returned home I found they had charged $200 to my card for incidentals but even after a week had not rescinded the charge. I had to take it up with my credit card company because I couldn't find a phone number for the Primestay.

I never saw a good place go downhill so fast. Maybe the new owners will get their act together but I would avoid the place for the next few months.
Leisure Family_with_children
4/10
Poor
04 Oct 2025
Rebecca

Wouldn’t do it again!

Variety of shopping and eating around the hotel was great. The hotel itself was ok…just ran down. The reason for the poor score is, hotel staff came in and out of the room (not housekeeping) multiple times without communicating. We could not get a clear answer as to why they went in the first time. The second was to remove the C02 detector (first thing in the morning while we were in pajamas), then entered again in the afternoon while we were gone. This was all within 24 hours. I spoke with the assistant GM Nat. Who thought me being upset by this was funny. She told me they were doing routing maintenance and were not sure how many more times the would be in and out and they weren’t required to inform us. She also stated hotels weren’t required to let us know. Those are just the entries I knew about…being that it was just us 2 females traveling, we felt unsafe with random men letting themselves in and out of the room.
Friends_and_family Family
8/10
Excellent
14 Sep 2025
Spencer Thomas
The shower had a hole in the wall
6/10
Pleasant
12 Sep 2025
Tim
Old, dark, needed updating. The furniture (desk chair and couch) needed a good cleaning. Bathroom so dark could not read contents of bottles (shampoo, conditioner, shower gel). Breakfast was about the same quality as other hotels offering breakfast.
Business
8/10
Excellent
17 Jul 2025
Verified traveler

Enjoyed my stay, but...

I enjoyed my stay at the Residence Inn. The kitchen was well stocked with what I needed and the room was comfortable. Overall the stay was nice. There were two issues: 1. The toilet didn't flush properly. The water filled up really high and I was concerned that it was going to overflow. The front desk staff offered two good solutions--move to another room or use a pludger. 2. The tissue metal dispenser was too close to the toilet and the toilet was too close to the wall. I banged my elbow several times on the dispenser's sharp edges. That was painful and very unpleasant. The employees were very friendly and professional. They really helped me have a pleasant stay.
Friends_and_family Family
2/10
Poor
10 Jul 2025
Lontier
Nasty and very unprofessional
Leisure Family_with_children
2/10
Poor
10 Jul 2025
Lontier
I would never be back.
Leisure Family_with_children
2/10
Poor
10 Jul 2025
Lontier
Hated everything the manager was so rude I have it on tape. The pool was nasty has nails and screws in it and ripped clothes. The room has mold and dust I have a video of that as well and I also didn’t get no housekeeping only time housekeeping stopped by is when they was walking in uninvited as well as the manager did the same thing walked right in as I was walking up saying he was looking for me, but closing the door. Everyday my key has to get reprogrammed maybe 3x a day if I leave out the room it’s like they go in right behind me. The housekeeping walk around talking nasty about the guest talking in Spanish.
Leisure Family_with_children
2/10
Poor
07 Jul 2025
Verified traveler

Don't stay here

This is a terrible hotel. Woke up 2x in the middle of the night from fire alarm. Woke up to a bug crawling in my leg. Bathroom was gross
Self
6/10
Pleasant
02 Jul 2025
Lisa
Hotel was nice, just didn’t have rooms available at check in
8/10
Excellent
30 Jun 2025
Verified traveler
The room was nice and spacious. The bathroom seemed pretty run down between the toilet & shower. I’m 5’8 and I had to duck to use the shower which is not typically normal.
Self
10/10
Exceptional
25 Jun 2025
Marbella
Excellent hotel. Just more items for breakfast.
Friends_and_family Family
8/10
Excellent
31 May 2025
Emily
The hotel staff was friendly but if you are on the bottom floor, you will be able to hear the people in the room above you breathe. Other than the constant footsteps and talking, the room was comfortable.
Friends_and_family Family
4/10
Poor
16 May 2025
Paula
This property needs a complete renovation. The rooms smell like smoke and the doors are scratched. Furnace and ac are in bedroom so it’s noisy Beds were fine
Leisure Family
6/10
Pleasant
08 May 2025
Dan

Madison east

Older hotel that has thin walls and floors. Area isn’t good around the hotel.
Business
8/10
Excellent
15 Apr 2025
Jenny
Great stay and very friendly staff.
Friends_and_family Family
6/10
Pleasant
13 Apr 2025
Sathish
Clean property, good location. Disappointed with the sub-par breakfast.
Leisure Family
10/10
Exceptional
01 Apr 2025
Savannah
So perfect for seven of us. Favorite hotel so far. Coming back this summer
Leisure Family_with_children
2/10
Poor
31 Mar 2025
Lori
The Madison Police Dept banged on the neighbor's door at 4:00am and woke us up. Not sure what was going on as too afraid to open the door.

At checkout, we notified the front desk of a young girl who appeared to be passed out in the business center. There was no one who could print a copy of my receipt, no one checked on the girl (I finally did), and two people who were unsure of what to do about a girl who was in the restroom and not coming out.

Leisure Family
10/10
Exceptional
23 Mar 2025
Jason
Room was described exactly how it was.It was nice to have two separate bedrooms and kitchen was well equipped with dishes and everything
6/10
Pleasant
03 Mar 2025
Rakiya
n/a
Leisure Partner
10/10
Exceptional
01 Mar 2025
MARY
na
8/10
Excellent
15 Feb 2025
Dale
Actually a very nice facility. Close to restaurants and shopping. Room was quiet. Staff friendly. Laundry.
10/10
Exceptional
28 Jan 2025
Jeanne
It was so nice
10/10
Exceptional
20 Jan 2025
Rose
Comfortable and roomy
Leisure Partner
6/10
Pleasant
20 Dec 2024
nancy a
I stayed here many times before, but this time what a change. It is not nearly as well kept and up to date as in the past. Disappointing.
Leisure Partner
8/10
Excellent
01 Dec 2024
Gregg

Nice place

Nice hotel. The room was pretty comfortable, beds were good, breakfast was also good.

My obly complaint was the powder room design, the tp holder should be free standing. Where its mounted practically overhangs the toilet bowl.
Partner
10/10
Exceptional
30 Nov 2024
Linda
Staff there is awesome, and clean place!
Business_and_leisure Family_with_children
10/10
Exceptional
01 Nov 2024
Kathy
Everyone was nice and accomodating, need larger waste baskets in room, we had to empty the trash multiple times outside.
Leisure Pet
10/10
Exceptional
10 Oct 2024
Karen
Very impressed with Residents Inn & Suites. This is the second one we have stayed at and loved both.
Business Partner
8/10
Excellent
30 Jul 2024
Robin
Suite was quiet and clean. The breakfast was only OK - typical powdered eggs, cereal and limited fruit. What took us by surprise was having to leave the room when they came to clean which was often inconvenient.
Leisure Family
10/10
Exceptional
27 Jul 2024
William
Comfortable room and the 2 bedroom suite made the 4 of us very comfortable.
Leisure Family_with_children
6/10
Pleasant
01 Jul 2024
Troy

Moderately good stay but dirty and dated

Was surprised and disappointed that our room didn’t feel very clean. There was just and overall outdated and dirty feel to the whole place.
Friends_and_family Family
8/10
Excellent
25 Feb 2024
Stacy
Very friendly staff. Great room loved the fireplace and spacious room.
Business_and_leisure Family_with_children
6/10
Pleasant
24 Feb 2024
Jennifer
Pool and hot tub are not working. Breakfast was poor one day, better the second.
Leisure Family
10/10
Exceptional
26 Dec 2023
Brandy

Best place in Madison to stay

Amazing
6/10
Pleasant
02 Dec 2023
Verified traveler

Okay, but tired

This is located with a dozen other name brand hotels, so we were surprised to find out how tired the decor was. Beat up walls in the elevator, groans when the elevator was working, tired furniture in the room. But, I'm happy the breakfast offerings were varied and they used washable plates. We just needed to crash for the night, but if I would to spend more time in town, or had a different purpose, I would choose another hotel.
Friends_and_family Friends
10/10
Exceptional
29 Jul 2023
cathy
The people at the front desk very nice and helpful. The places could use some updating and many new chairs, bed was soft but we slept very well. It is old but very clean. Breakfast was great! Will stay there again.
Leisure Family
10/10
Exceptional
12 Jul 2023
Tronelius
Like the dishwasher pots and silverware staff was nice
Family_with_children
10/10
Exceptional
05 Dec 2022
AMINMENCHA
Free breakfast and free parking
Leisure Partner
2/10
Poor
21 Sep 2022
Lance

Would not recommend

Stayed two nights on 9/17/22. The condition of the room was deplorable. Tile floors and counters were sticky, carpet had stains, bathroom sink had whiskers left in it. The room has experienced extreme wear and needs updating. We used the pull out sofa for our kids to sleep on, but the metal frame was in such bad shape that it was dangerous, so we moved the mattress to the floor for their safety. We went down to breakfast at 8:30 and the offerings were meager and picked over, and the eating and serving areas were dirty. Would not recommend.
Friends_and_family Family
8/10
Excellent
11 Jul 2022
AMINMENCHA
Just ensure to reinforce your sanitation in the rooms especially that will kill or eliminate little insects. Thanks.
Leisure Family_with_children
4/10
Poor
09 Jul 2022
Eric
Terribly dirty, especially for what we paid. Old and grungy. Would NEVER GO BACK.
Friends_and_family Family
8/10
Excellent
05 Jul 2022
eric

Nice people!

Nice but older property. The front desk staff was VERY POLITE!
Partner
8/10
Excellent
14 May 2022
Mary
Very friendly staff
Leisure Family
2/10
Poor
17 Jan 2022
Verified traveler

Not happy

I was very disappointed the place was old, dirty & it has pet oder really bad. Carpet was bad through out . I didn't feel safe locks were not secure. To much $ for this place.
Self
10/10
Exceptional
01 Jan 2022
Mark
Nice place. Staff is great including Nat at the front desk. Also Cameron cleaned up a billing issue.
Friends_and_family Family
10/10
Exceptional
29 Dec 2021
Mark
Stay was nice. Hotel has a great location for visiting Madison area. Room was nice and breakfast was very nice.

Staff was great. Nat did a nice job combining 2 reservations and was welcoming. Cameron was excellent too especially with a small billing issue. Seems to have resolved it quickly.

Definitely stay here again.
Friends_and_family Family
10/10
Exceptional
19 Dec 2021
Steven
convenient and easy access. breakfast also
Leisure
10/10
Exceptional
01 Aug 2021
Verified traveler
The staff was wonderful in accommodating an early check in. Room was very clean and spacious.
Leisure Partner
4/10
Poor
05 Jul 2021
Verified traveler
Breakfast did not have many choices.
Leisure Family
10/10
Exceptional
22 Apr 2021
Verified traveler
It was amazing, the room was so clean, big and organized
Leisure Friends
2/10
Poor
08 Mar 2021
Verified traveler
We left home early so we could check in right at 3m so we could enjoy the pool. I had called ahead before I booked to verify the pool was open and told yes. At check in they informed us the pool was closed. Had they reached out to me earlier I wld have booked somewhere else. There room was dirty. Inside the kitchen cabinets was dead flies.
Leisure Family_with_children
2/10
Poor
22 Feb 2021
Verified traveler
The location was nice because it was across the street from a Perkins. Everything else was horrible. The rooms were disgusting, not clean, definitely did not feel Covid safe. There were crumbs and dog hair in the hide a bed and the room was set to 60° when we arrived and took forever to warm up. The night staff was nice but the morning staff was chatting on the phone and went to the back room when I came to the front. Definitely not Marriott quality.
Leisure Family_with_children
10/10
Exceptional
27 Dec 2020
Verified traveler
I loved the room with two separate bed rooms and bath. The staff were very helpful.
Leisure Family_with_children
6/10
Pleasant
25 Jun 2020
Verified traveler

Overnight Stay.

The stay was OK overall. The rooms were spacious and comfortable. The lady at the front desk was pleasant. When we arrived; however, their system did not show our payment through hotels.com and we were charged again. After several phone calls, a refund was eventually provided. We had a 1st floor room and the people above were up all night and the noises were loud. We did not sleep well as a result. I suggest a room on an upper floor.
Friends_and_family Family
6/10
Pleasant
13 Jun 2020
Kevin
Beds were really uncomfortable. The room looked a little neglected (chipping paint etc) the carpet looked old and dirty and felt that way. Just didn’t have a great experience.
Friends_and_family Family
10/10
Exceptional
08 Jun 2020
Tim
Easy to find and rooms were laid out nice for a family.
Friends_and_family Family
8/10
Excellent
05 Mar 2020
William

Pool too small.

Pool is pretty small, ok for small kids but older kids and adults would want it to be bigger. Hot tub not operational. Full garage can in our room upon check in. Bathroom flooded on day 2. All issues fixed promptly with a smile. Great breakfast.
Friends_and_family Family
6/10
Pleasant
05 Mar 2020
MH
Overall it was fine. The hot tub was drained and out of order, again. The pool/pool room needs some attention.
Leisure Friends
10/10
Exceptional
11 Feb 2020
Shan
Great room, was a perfect room with for traveling with a teenager. Will definitely go back to this location. Felt more like home than a hotel.
Friends_and_family Family
8/10
Excellent
27 Jan 2020
Verified traveler
Convenience to freeway, spacious rooms, clean and quiet.
Friends_and_family Partner
10/10
Exceptional
04 Nov 2019
Verified traveler
Spacious room for a nice weekend stay. Studio offers a generous living room/kitchen space and comfortable bedroom.
Business_and_leisure Family
10/10
Exceptional
02 Nov 2019
Charmaine
I loved the lay out of the room, big space. Loved the long sofa, very comfy to watch tv.Kitchen was perfect . Housekeepi g staff so nice. The laundry room was right next door so we ciuld wash. Coffee in lobbt all the time. We were able to check in early too. Everything was great.
Friends_and_family Partner
10/10
Exceptional
18 Sep 2019
Valentina
Everything was clean and neat. The quality of the bed, kitchen, couches, etc. were spot on! We enjoyed our time their. Would definitely recommend this hotel.
Friends_and_family Partner
10/10
Exceptional
08 Sep 2019
Verified traveler
The people are truly what make this a wonderful place to stay.
Leisure Self
8/10
Excellent
29 Aug 2019
Verified traveler
Most everything has been refreshed and is clean and decent. The only change I would recommend is to put brighter lighting in the hallways and bathroom and clean up the main hall on the first floor.

Breakfast was nicer than expected and service was helpful.
Business Self
10/10
Exceptional
12 Aug 2019
Bozena

Great stay !

Great staff, nice hotel, the rooms are very pleasant, beautiful amenities
Would definitely recommend it to everyone
Family
10/10
Exceptional
02 Aug 2019
Verified traveler
We stayed in a king suite for a wedding. The room was so nice we wished we were staying longer.
Leisure Partner
8/10
Excellent
30 Jul 2019
John

Nice place!

Madison is a cool town, and this hotel is a ten minute Uber ride away from downtown. Half the price of downtown stays, and the room was huge! Bed was okay, but everything else was very good!
8/10
Excellent
28 Jul 2019
Verified traveler
Front deak staff was a bit inexperienced. Room was beautiful but bathroom vanity had not been completely cleaned. There was makeup residue still on counter top.
Business_and_leisure Family
10/10
Exceptional
18 Jul 2019
Verified traveler
the suite was huge, clean modern room. lots of space. would stay there again.
Leisure Family
6/10
Pleasant
05 Jul 2019
Verified traveler
The hot tub was being removed so there was no hot tub. Had issues with the ac in the room, very humid.
Leisure Family
10/10
Exceptional
15 Jun 2019
Verified traveler
Great staff, especially the gentleman that was on in the evening- very helpful
Friends_and_family Family_with_children
4/10
Poor
05 Jun 2019
Verified traveler
Staff unfriendly. Breakfast was cold. I would not recommend this place. Looks great on the outside and that is it.
Leisure
8/10
Excellent
10 May 2019
Verified traveler
The room was updated and felt very clean. The lobby and entrance area felt a bit run down and not as 'clean'.

The gym area is much too small.

The staff accommodated all of my requests timely and with a smile!
Business Self
10/10
Exceptional
15 Apr 2019
Renee

Clean and Comfortable

Very clean and comfortable Hotel.
Partner
6/10
Pleasant
19 Mar 2019
Verified traveler
Parking is limited. The lobby had an odd odor. Day 1 the hall smelled like tacos. The next morning it smelled like you were in a Tobasco factory.
I wouldn’t want to walk around the area at night.
Business_and_leisure Pet
8/10
Excellent
06 Nov 2018
Alice
This Residence Inn is nicely located and very clean and comfortable. The staff was friendly and accommodating. The suite served my needs well for four nights. The breakfast was decent but I would have liked more fruit options. Not bad though. I only had two complaints. The primary one is that employees smoked in front of the hotel, not that far from the main entrance. I saw this several times. The result is sometimes a heavy cigarrette odor when entering the hotel. I believe the entire property should be smoke free. A less minor complaint is that the temperature of the workout room is 70 degrees. This is about five degrees warmer than it should be for a comfortable workout. Overall, the stay was very pleasant and I would book there again on a future trip to Madison.
8/10
Excellent
27 Oct 2018
Verified traveler
I like that I requested late check out and I was accommodated and that made all the difference in the world with me having many hours before my flight home.
8/10
Excellent
12 Oct 2018
Verified traveler
I was billed twice on my credit card. Card co. caught it & I had to call hotel to take one of the charges off.
10/10
Exceptional
01 Oct 2018
BuzzDaddy
It was a nice relaxing place to stay while we were in the Madison area. Everything was neat, clean, and in good repair. All the staff were pleasant to deal with.
8/10
Excellent
24 Sep 2018
Verified traveler
Nice and clean. Location is very convenient. Staff is very friendly and helpful. Breakfast was fine, I just have a question: why use styrofoam plates and plastic silverware for breakfast????
4/10
Poor
01 Sep 2018
Scott

Not really happy

Old, a little dirty, breakfast room was dirty....
Partner
8/10
Excellent
21 Aug 2018
Judy
I loved my room but not the bathroom - stained toilet and dirty tub. One hotel clerk basically told me to fix my own TV and of course, that is what happened. The check-out clerk couldn't print my receipt and then sent me the wrong receipt via e-mail. The breakfast plates were dirty and the food was cold and tasteless (eggs, sausage and I think it was mush). The eat-in menu was not was available when I called to place my order. I ended up ordering pizza and it was very good though.
8/10
Excellent
30 Jul 2018
DOUG

Mostly Good

All was good except the tv in the main room did not receive all the channels the bedroom tv did. The breakfast was good.
Partner
8/10
Excellent
02 Jul 2018
Rich
Very nice hotel except the When I pulled the sofa bed out it was very dirty behind it otherwise all was excellent

Location & surroundings

Primestay Extended Suites by IHG
4862 Hayes Road, Madison, United States

Explore the mapShow on GoogleWebsite

Hotels Nearby

Compare other stays close to this hotel. Choose travel dates to check availability.

Explore the map
Show 46 more nearby hotels

Primestay Extended Suites by IHG

49 hotel photos