Staybridge Suites Madison-East

United States , Madison - WI
MADISON , 3301 City View Dr.
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100 reviews shown

10/10

Exceptional

06 Mar 2026

Lauren

We enjoyed our stay! The man who checked us in was super helpful and accommodating! Will stay again when visiting the Madison area.

Family_with_children

10/10

Exceptional

01 Feb 2026

Carl

This place was great!

10/10

Exceptional

24 Nov 2025

Adam

Nice staff. Clean room. Good location. Would definitely stay here again.

Friends_and_family Friends

10/10

Exceptional

20 Nov 2025

Michael

Lots of parking, nice new rooms, limited breakfast options in lobby but many restaurants nearby

Leisure Pet

8/10

Excellent

26 Oct 2025

Verified traveler

Unfortunately for several days the elevator was out of service otherwise our stay was very nice.

Leisure Family

10/10

Exceptional

25 Oct 2025

Tateo

Room was in good shape and clean. Breakfast area was pleasant.

10/10

Exceptional

23 Oct 2025

Donald

The room was clean, a very nice room with a separate bedroom, and had a very nice Continental breakfast also

Business

10/10

Exceptional

20 Oct 2025

Kyle

3 days of the same eggs that are dry and the pork sausage isn’t good. Bacon is ok, biscuits from the biscuits and gravy were rock hard.

Business

10/10

Exceptional

16 Oct 2025

Levi

Breakfast was fine, and consistant. The room was clean and the whole location was well maintained. I will continue to stay here for every buisness trip, I like it alot.

The free wifi is not very fast <1.5mbps, which makes it essentially unusable for streaming. I would also have hoped for an onsite wash and fold laundry service, which wasn't available.

Business

10/10

Exceptional

18 Aug 2025

Linda

The staff were absolutely lovely. Room was clean, bed comfortable. Included breakfast option was great.

Leisure Family_with_children

10/10

Exceptional

15 Aug 2025

Jessica

Really lovely stay, clean and nice

10/10

Exceptional

23 Jun 2025

Terry

Jordon to the rescue!

Jordon the front desk guy was AMAZING! He went above and beyond to secure me a room with a working air conditioner on a VERY hot, busy weekend! Unlike the Fairfield Inn I had stayed at the night before. There they told me the front desk clerk was comfortable with the temp of my room so the fact that I wasn't DID NOT MATTER! (I KID YOU NOT! I COULD NOT MAKE THIS UP!). Jordon cemented my loyalty to Staybridge! He is a GREAT representative for the brand! GIVE that guy a BONUS!!!!! He kept saying \"we can do better.\"
He so far exceeded my expectations (prompt, courteous, came to me so I didn't have to run around, kept checking on me til problem was resolved) that I can't stress enough, GIVE THAT GUY A BONUS!!!! AND, NEVER stay at Fairfield Inn!!!!!

Friends_and_family Friends

8/10

Excellent

22 Jun 2025

Hollie

Friendly service

We enjoyed the stay. We loved the pool and it was nice having free washer and dryer available for washing our clothes. They were not very clean and smelled off but they were free so I just cleaned it before using it. The staff was friendly and accommodating to our needs. The breakfast had plenty of options that changed daily and the staff kept the available options filled. We would definitely stay again.

Friends_and_family Family

6/10

Pleasant

07 Jun 2025

Suhail

Over price for such room & service

Leisure Family

10/10

Exceptional

04 May 2025

UFUK

Best front desk ever! Great location and amenities with very reasonable price..

Business

10/10

Exceptional

13 Apr 2025

Eric

We had fun

4/10

Poor

07 Apr 2025

Amanda

Poor room design

Hot tub was down and pool was closed in the morning. We had a suite so our daughter could sleep and we could stay up. The room was horribly designed where you had to go through the bedroom to get to the bathroom, interrupting her sleeping each time. The dresser dresser also opened every time you walked past it. The night light by the bathroom sink, which was next to the bed, was horribly bright as well.

Friends_and_family Family

8/10

Excellent

30 Mar 2025

Tanya

It was a good stay. The only bad thing is the hot tub was not working.

Friends_and_family Family

2/10

Poor

24 Mar 2025

Chiba

Poop in the pool

Staff and room was good; however, an incident happened in the pool where another guest pooped in the pool and didn't let anyone know. Unfortunately, my kid was in it for 15 minutes until we noticed it and reported it too the staff. They refused to partially comp us for this.

Friends_and_family Family

10/10

Exceptional

20 Mar 2025

Tiffany

Wonderful stay!

It was comfortable, clean and lots of amenities.

Self

10/10

Exceptional

17 Mar 2025

Sabrina

Voice to text not working so can’t elaborate but the guy at the front desk handled my issue with excellently and I will be returning thanks to how considerate and helpful he was

Leisure

10/10

Exceptional

03 Mar 2025

Rachael

Rooms are great!

10/10

Exceptional

19 Feb 2025

ron

The staff were all exceptional and extremely helpful.

Leisure Family_with_children

10/10

Exceptional

18 Feb 2025

Karen

Friendly and accommodating staff round the clock.

Leisure Family

10/10

Exceptional

10 Feb 2025

Erica

The Staybridge was amazing! Our whole family had an amazing time. The room was spacious and comfortable. The pool was secluded from the rest of the hotel so we didn’t have to worry about our kids being too loud. The breakfast was delicious. This is a hidden gem and we will definitely be back!

10/10

Exceptional

27 Jan 2025

Jami

Impeccable customer service from the front-end manager. It is hard to find great employees and Staybridge Suites Madison East should be very proud

Leisure Family_with_children

10/10

Exceptional

27 Jan 2025

kate

Very attractive. Great breakfast. Good staff. Only issue was the bed was open underneath so cat went under and I couldn’t get him out. I moved the bed -

Business_and_leisure Pet

10/10

Exceptional

26 Jan 2025

Nikeva

Very clean and the staff was great only problem I had was the hot tub wasn’t working and I really needed it at the time

Leisure Family

10/10

Exceptional

22 Jan 2025

Jennipher

Bret was extremely helpful.

Leisure Partner

10/10

Exceptional

22 Jan 2025

Michael

Great experience: great room and breakfast; very friendly personnel; and a very reasonable price.

4/10

Poor

21 Dec 2024

Jenn

No hot tub

We chose this hotel specifically because it was advertised as having a hot tub, which was the main reason for our holiday staycation. However, upon arrival, we discovered that the hot tub was cordoned off with caution tape and had been out of service for quite some time. This was extremely disappointing for us, as the hot tub was a key feature we were looking forward to enjoying during our stay. The lack of transparency significantly impacted our holiday experience.

8/10

Excellent

01 Dec 2024

Kimberly

The only problem was the hot tub still not working . They have been renovating for almost a year now. The renovation is looking great !! I can not wait until it is finished.

Leisure Family

10/10

Exceptional

11 Nov 2024

Linda

Apart from some minor updates happening. Stay was beautiful, everyone was friendly.

Leisure Family

2/10

Poor

19 Oct 2024

Paul

Placed me on a floor that was being remodeled so there was dust everywhere and power tools being used all day from morning until night.

Pool and SPA was closed

It was measurable

Big event in city so I couldn’t get a room anywhere else

Business_and_leisure Family_with_children

2/10

Poor

12 Oct 2024

Brandon

Hotel was under complete renovation which wasn’t mentioned anywhere on the site for Orbitz. Pool and hot tub also were shut down which was why we booked for the kids to swim. The entire floor we were staying on was in complete shambles furniture piled up in the hallways multiple contractors working in rooms next to the one we were given. Rooms being renovated didn’t have doors on and contractors were playing loud music with profanity blasting and I do t need to have my 6 year old daughter exposed to that. The front desk clerk was very helpful she offered a full refund and apologized for there being 0 communication online about the complete renovation going on. I’m sure it will be nice once it’s completed but until then id avoid it if I were you! Orbitz you should have this info clearly stated on your website and you don’t #FixIt

Leisure Family_with_children

6/10

Pleasant

27 Jun 2024

Sandra

Construction & materials dominate the parking area. We had to park off-site.

Leisure

8/10

Excellent

25 Jun 2024

Lois

The breakfast wasn’t the best. The rooms were nice.

2/10

Poor

22 Jun 2024

Verified traveler

Did not have the room we reserved available

Friends_and_family Family

10/10

Exceptional

01 Jun 2024

Francisca

Great Breakfast Comfortable room
Friendly Staff. Thanks very much

Leisure

4/10

Poor

29 May 2024

Kristina

There was hardly any parking, the toilet wouldn't stop running, yhe showers both leaked and hard water, no pastries at breakfast

Family

2/10

Poor

19 May 2024

Hanson

Madison

Roomed smelled like smoke from a grill, which was directly below our room. The tv did not work

Friends_and_family Family

10/10

Exceptional

11 May 2024

Cindy

Nice and clean! Plenty of dining options. Would definitely stay here again!

Leisure Family_with_children

6/10

Pleasant

17 Apr 2024

Christina

Staybridge was under construction while we were there, so the pool was closed and there was dust. My review is not based on the construction. Rooms were not very homey and furnishings were on the older side. Our suite had a queen and 2 double beds that were not adequate for 2 people.

Leisure Family

8/10

Excellent

08 Apr 2024

Jeffery

SC Trip

Location was going through renovations but it was very clean and well maintained, both the room and the facility. Nice!

Friends_and_family Family

8/10

Excellent

04 Apr 2024

Nancy

Beds were comfortable, breakfast good in a nice dining area. Rooms were clean but worn. They were doing renovations and we could not access the outside door. Very frustrating loading and unloading. The hotel is on a busy road and heard traffic sounds throughout the night. Not awful, but worse than many. Hotel halls were quiet and I appreciated that.

Leisure Family

8/10

Excellent

02 Apr 2024

Samantha

It smelled really good in the lobby and the breakfast was great!

4/10

Poor

15 Mar 2024

Sara

The front desk staff was helpful and the common areas were good. As soon as we got to our floor, things changed. Someone had cooked something thst smelled really strong that we could smell in our room. Our neighbors were loudly talking and laughing, a f in and out of rooms often which shook our door and sounded like someone was trying to come into our room.

10/10

Exceptional

13 Mar 2024

Roberto

Relaxing and friendly is what I liked the most…what I disliked was that the first night we didn’t have a TV but we told staff and the next day it got fixed

Leisure Partner

10/10

Exceptional

10 Mar 2024

Lisa

Great for families. Loved the separation between the bedroom and living room area. Nice and quiet even thought there were lots of sports teams staying there. Good breakfast too.

Leisure Family

10/10

Exceptional

08 Mar 2024

Andrew

Easy check in and check out. Friendly staff. Clean room. Kids loved the 24/7 pool and hot tub. Great breakfast and coffee! Will stay again.

Leisure Family_with_children

8/10

Excellent

29 Feb 2024

Nicole

Front desk staff was very friendly, rooms were well stocked and quite roomy. Looking forward to the completed remodel. The pool area needs an update but has been cared for. The kitchen area was nice to have with our group. Overall the 2 bedroom situation was a great layout and satisfied our needs for our short stay.

Leisure Family

10/10

Exceptional

25 Feb 2024

Sandra

Very nice clean room.

Partner

8/10

Excellent

16 Feb 2024

Bradley

Nice place overall. Pleasantly surprised to find our room had a full kitchen. Stove, full size refridge, sink, 12 cup coffee maker and good coffee. Great place if your staying multiple days, ir for a night to just get away. Breakfast was great!! Will derinately come back.

Leisure Family

4/10

Poor

02 Feb 2024

Bill

One of our rooms was a disaster. Phone not working. Hair dryer not working. Dishwasher loud and leaked all over the floor. Tub water dripping all night.

We just got a bad room and no one suggested any kind of compensation for our terrible visit.

Just will not stay here again

Leisure Family

8/10

Excellent

21 Jan 2024

Jill

Very nice - Cozy!

This was a lovely hotel! Well kept, the staff is super friendly. Good breakfast. They're remodeling, but it didn't affect anything. The only ding was the coffee maker was broken but it was not big deal.

Business

8/10

Excellent

31 Dec 2023

sara

Great rooms and friendly staff.

The room has lots of storage, large deep dresser drawers, and the bathroom vanity had multiple drawers and large under sink storage. The beds were comfortable and the thermostat was easy to maintain a desired temperature. Breakfast was great, many items to choose from, including fresh fruit. They shut breakfast down immediately at 9:30am, lights and everything! The pool/hot tub/fitness center is open 24 hours which is very convenient. They were also fast to salt the sidewalks in the snowy weather. The hotel appears new, but the furniture was slightly worn in our room (fabric sofa). All staff we encountered were very nice and we had no issues. And free laundry machines!

Friends_and_family Family

8/10

Excellent

30 Dec 2023

Sylvia

Most staff was prompt when needing assistance. Keycards do not work at all entrance with cold weather result in inconvenience with entering/exiting premises.

Leisure Family

10/10

Exceptional

26 Dec 2023

Kimberly

From the moment we walked in we were welcomed and felt at home. Great hospitality, great atmosphere, the morning breakfast exceeded my expectations. Great value.

Business_and_leisure Pet

8/10

Excellent

26 Dec 2023

Amy

Would be good to put additional lighting in parking lots on side of building

6/10

Pleasant

13 Nov 2023

Tim

The furniture in our room was filthy. Didn’t even want to sit down on it. It was so dirty. Not a happy The furniture in our room was filthy. Didn’t even want to sit down on it. It was so dirty. Not a happy customer.

Business_and_leisure

4/10

Poor

10 Oct 2023

Brian

Neither the soap dispenser nor the conditioner worked in the shower. The TV remote didn't work. The elevator didn't work. Breakfast did have a lot of variety, but that was the only saving grace.

Leisure Family

6/10

Pleasant

26 Sep 2023

Robert

Not happy at all

Checked into hotel and right away was downgraded to a different room. Reason why was disabled wife could not walk upstairs due to a non working elevator! And charged same price for room !

Partner

4/10

Poor

18 Sep 2023

Tara

We stayed here with our baby. We loved the layout and the mini kitchen. The pool was a bonus. But it has been poorly maintained. The elevator was out of service the whole week we were there and we were located on the 3rd floor. The carpet in the staircase is likely beyond a good wash and needs to be replaced. The carpets in the suites were also filthy. Cleaning up spills from our baby made the white towels dark grey. The whole hotel also has a musty smell.

But they had happy hour a few days a week and when the maids came, they were generous with the linens.

So as much as it was a perfect set up for us, it just lacks its potential in cleanliness. Its both good and bad.

PS no crib or high chairs were available at this hotel.

Leisure Family_with_children

8/10

Excellent

08 Sep 2023

Timothy

A+ Service, C- Experience

The staff were friendly, the there were some issues with the hotel and our reservation. The elevated and hot tub were not in service, and we reserved a 1 Bedroom King, but when we arrived there were no King rooms available at all. We received a refund for the difference in cost for the room type, but if we’d known about these limitations in advance we’d likely have stayed someplace else.

The desk staff was responsive and checked in frequently to see if there was anything more they could do. They deserve a lot of credit for doing all they could.

Partner

8/10

Excellent

14 Aug 2023

Brian

The staff and room size were great. But the kitchen wasn't wiped down very well, the kitchen trash was full, and the body wash was empty. Great facility and front desk staff but the room cleaning wasn't.

Leisure

10/10

Exceptional

29 Jun 2023

Natasha

Lovely stay.

Business_and_leisure Family_with_children

6/10

Pleasant

22 Jun 2023

Erica

Paid for a king and got a queen. Our floor and room smelled really bad from someone’s cooking (no fault of the hotel, just happened). Cold water when showering in the morning. Not worth the money paid.

Leisure Partner

8/10

Excellent

09 Jun 2023

Sue

It was fine.

Leisure Partner

10/10

Exceptional

22 May 2023

Pamela

The staff was very helpful and accommodating

Leisure Family

10/10

Exceptional

22 May 2023

Verified traveler

Comfy stay

These are always a comfy place to stay with great amenities. This particular location is starting to show some age with wear and tear. I would still stay again.

Partner

2/10

Poor

16 Apr 2023

William

They don’t honor Hotels.com reservations

Showed up at 10pm to not have a room. Was yelled and swore at by the front desk. Was told when I said I’d like to speak to a manager by Front desk lady “I don’t need this *ickin* Job. All day long I have to deal with Bill****.

Was told that they do not guarantee hotels.com clients rooms if they sell out. She said they forgot to call which could have called, texted, emailed. There was zero communication and I was just sent out in the the late evening hoping I could find a different room. The asst gm the next day said he’d follow right back up and now 2 days later still no call. I wish I could post a video I took of the incident. Overall by far the worst staybridge I’ve ever stayed at and you should avoid this place at all costs it’s extremely poorly ran from management all the way to staff.

Business

4/10

Poor

28 Mar 2023

Brad

Breakfast was good

Leisure Friends

6/10

Pleasant

24 Mar 2023

Gary

The pool and hot are always broken.

Leisure Friends

4/10

Poor

22 Mar 2023

Nathaniel

1) Pungent and constant odor of marijuana at the front desk during check in, in the hallways, and in our room throughout the stay.

2) Woke up at 5am to cigarette smoke through venting in our bedroom. Called front desk. No follow up.

3) Pool closed after first day. Entire reason we booked the property.

4)Elevator felt dangerous and hadn’t been inspected since 2021.

Leisure Family_with_children

10/10

Exceptional

04 Mar 2023

Enrique

Very clean and quiet

Business_and_leisure Self

10/10

Exceptional

16 Feb 2023

Mary

One night stay

Our one night stay at Staybridge was perfect. After a full day of travel, having the reception was wonderful. The bed was very comfortable. The in room coffee was tasty. The breakfast was definitely adequate. Only negative, a small thing, but the hotel is otherwise so very nice, the toilet paper wasn’t very good quality. All the staff was very friendly and responsive. I would stay at Staybridge again if the need arose.

Friends_and_family Family

8/10

Excellent

16 Feb 2023

Carrie

Good Value

This is a nice hotel with a great location. Food was good…large number of breakfast items and an evening happy hour. All included in room charge. The property and furnishings could use upgrades. Furniture was shabby in common ares and rooms. Everything was clean however. Friendly staff who care.

Partner

10/10

Exceptional

06 Feb 2023

Ghassan

All property staff were friendly...social days Monday, Tuesday and Wednesday were nice and added a home feel and introduced us to more friendly and welcoming staff.
Were ever you go in this place you see smiles!
Great value for the money.
Would recommend the place and would give it a 5 hearts rating!

Business_and_leisure Family

8/10

Excellent

16 Jan 2023

Christopher

Nice room that was clean, Decent breakfast. Shower dripped and the room was right next to the elevator which disturbed sleep somewhat. Parking is a little far from the main entrance upon arrival. Just fine for a night.

Business

10/10

Exceptional

16 Jan 2023

SARAH

The complementary breakfast is super! Good coffee, lots of hot choices. We walked right across the street to Mr. Brews Tap House and further down the parking lot to the Venezuelan restaurant. The room was spacious and comfortable. We would stay here again.

Leisure Friends

8/10

Excellent

08 Jan 2023

Kevin

About a 2 hour fiasco with keys not working, but staff and maintenance were fantastic so this was actually a positive experience as opposed to negative. Not common to get that kind of customer service these days. Would definitely come back. Only reason for downgrade would be hot tub not working. Likely out of your control, but a bummer.

Leisure Family_with_children

10/10

Exceptional

02 Jan 2023

Alishia

Up above us was a fight all night couldn't sleep had to call down to front desk

Business_and_leisure Family

4/10

Poor

07 Nov 2022

See

Suites were cleaned. Bathroom has no vent. Went down for breakfast, but they were out of everything.

Leisure Family

6/10

Pleasant

26 Oct 2022

Danielle

The staff were friendly and the room was decent, but the breakfast was a bust. Waffle maker was broke. They served tiny eggs, sausage and cereal. There is a Panera down the road though that had great breakfast.

Leisure Family_with_children

8/10

Excellent

24 Oct 2022

Verified traveler

We liked the property including the location and staff but we were told housekeeping would be on the third day but it happened the next day and no housekeeping on the third day occurred. Also next door Saturday evening there was barking from a dog and my wife had to call down to the front desk to have it addressed. Apparently the owners were contacted and put an end to the barking.

Business_and_leisure

10/10

Exceptional

12 Oct 2022

Nancy

Very nice
Large rooms
Staff was great

Leisure Family

8/10

Excellent

17 Sep 2022

Lon

Staybridge is always a good option. They were a little behind in maintenance, as the paint was peeling above the tub, but the staff was very friendly and helpful. Would stay again!

Business Self

10/10

Exceptional

04 Sep 2022

Judy

Checked in late. Staff very friendly. Appears to be updated recently. Newer carpet and decor.

Leisure Family

2/10

Poor

30 Aug 2022

bonnie

Smoke alarm in my room beeped two nights and they never fixed. I took batteries out but it still beeped. Front desk arrival person very rude and inconvenienced that I wanted to check in. Terrible service and sleepless smoke alarm nights. Have fun

Business_and_leisure Family

4/10

Poor

24 Aug 2022

Angelica

Where do i begin? See Google review..... but doors were in bad condition, no exhaust in bathroom, room was stale. Tub was gritty. Housekeeper Was Great!!!!!! Tia was just working to collect and no real enthusiastic for work. Truly disappointed, which is why I stick with Hyatts and Marriotts!!! I will not be returning

Business_and_leisure Family

8/10

Excellent

13 Aug 2022

Melissa

Very nice room. Loved the extra space and having the kitchen. Loved the king size bed but not the best mattress. Wish there had been a few more cooking pans and cleaning supplies for dishes. Overall really great stay!

Leisure Partner

6/10

Pleasant

09 Aug 2022

Cheryl

AC didn't work well
Only one burner worked on stove
Ice maker didn't work, and it leaked into the fridge

Self

8/10

Excellent

03 Aug 2022

Verified traveler

Overall really liked

Loved the breakfast! Room seemed clean and was comfortable. Carpets especially in the hallways could use a good clean but would stay again.

Friends_and_family Family

4/10

Poor

28 Jun 2022

Travis

Management was poor. Cleaning staff was great. Beds were very uncomfortable breakfast was terrible. Pancakes were harder then cookies. No coffe. No juice. Eggs werent the gratest either

Leisure Partner

6/10

Pleasant

26 Jun 2022

roberto

The swimming pool wasn’t available.

Leisure Family

10/10

Exceptional

19 Jun 2022

Mayur

Beautiful

Leisure Family_with_children

10/10

Exceptional

06 Jun 2022

Jodi

Lovely hotel to stay in! Quiet, but such friendly service! Perfect for the whole family!!

Leisure Family

10/10

Exceptional

06 Jun 2022

Brenda

Wonderful staff and excellent room. I really have no complaints except I am a person who needs a soft bed. The bed was not soft so I woke up with a back ache.

Leisure Family

10/10

Exceptional

28 May 2022

Alison

It's a pet friendly stop on our way to our cabin.

Leisure Pet

2/10

Poor

11 May 2022

Amanda

Staff was rude and the manager did not even bother to speak to me when I checked out early due to an ant infestation in my room. No accommodations were made and I felt slighted because I booked my stay through an Expedia package. The girl at the front desk actually rolled her eyes when I asked if she could call their other location for availability. Needless to say, I had to stay somewhere else for the remaining 3 nights.

Business Self