Name: Holiday Inn Madison at the American Center
Address: 5109 W Terrace Drive, Madison, 53718, US

4/10

Poor

03 Aug 2026

ROBERT

The property is in total disrepair.totally needs refurbishing. The common area are dirty, carpet is worn torn

8/10

Excellent

02 Aug 2026

Kathy

Amazing staff. They make the hotel the best it offers. Food was good at the restaurant and reasonably priced. This is an old hotel. Not updated. For the price, good to go.

10/10

Exceptional

31 Jul 2026

Waheed

Great breakfast option; corridors and lift needs to improve

6/10

Pleasant

30 Jul 2026

Greg

Waited at front desk 5-10 minutes with nobody at the front desk. No mention of our wait when they did show. Breakfast was subpar, scrambled eggs running out and tasted funny. The rest average at best.

10/10

Exceptional

27 Jul 2026

Evie

Staff were friendly

10/10

Exceptional

27 Jul 2026

Tammie

Great pillows! Usually your head sinks into hotel pillows. These had great support and I was able to sleep like a baby. Check-in was quick despite the line of people checking in who were also there for the AC/DC concert. Staff was ready for the rush. Good job!

4/10

Poor

26 Jul 2026

Christina

The room was dirty (the bed skirt in particular). We never got fresh towels, trash pick up or our beds tidied in the three days we stayed there. Carpeting in the room was stained.

Parking lot and landscaping need updating and refreshing.

The carpet in the hall was wet and wrinkled (safety trip hazard) and a blower was going 24/7 in hall.

That said, the bed was comfortable and the shower warm with good pressure.

6/10

Pleasant

24 Jul 2026

Stacey

Property was run down.

4/10

Poor

22 Jul 2026

Steven

The AC worked great but that’s the only compliment i can give. The room wasn’t bad, but the hallway carpet was trashy, tiles pulling up from floor, laundry room had a large puddle of water from the ac unit on the floor with the electrical cable laying in it! Front desk lady was very vocal how much she was tired of her job, pool room had paint peeling all over, hot tub waterfall was not functional like photos, and what Holiday Inns make you pay 10$ for breakfast? Will never stay here again…

8/10

Excellent

21 Jul 2026

Jackie

The carpet is worn and really lumpy causing tripping hazards and making it hard to roll a bag. For the first time in many stays, we had to wait til exactly 4 p.m. to check in because housekeeping didn't have rooms ready.

The location is very convenient for visiting family in the area, but the price is getting to be a but much foe the actual quality of the hotel. Needs some updating.

Partner

6/10

Pleasant

21 Jul 2026

Seth

Was a very busy time at the the hotel but the staff could have been better.

Family_with_children

6/10

Pleasant

21 Jul 2026

Joan

The outdoor setting!

Family

10/10

Exceptional

18 Jul 2026

Rajesh

Breakfast was nice

Self

6/10

Pleasant

18 Jul 2026

Katie

Hot tub was broken.

4/10

Poor

11 Jul 2026

Tony

Hotel is in rough spar and need some attention.

10/10

Exceptional

09 Jul 2026

Mary Jo

Clean room and staff very polite and friendly.

Partner

10/10

Exceptional

08 Jul 2026

Ryne

Clean room, friendly staff.

4/10

Poor

29 Jun 2026

sharon

Room floor was horribly stained, shower door wouldn’t close, the shower itself was stained in the cracks, I didn’t want to look too closely at in the corners! I honestly wouldn’t stay at this hotel again.

Partner

2/10

Poor

23 Jun 2026

Yakira

This property it’s old and needs a renovation!! They over charged got my reservation and tried charging 325 a night for this old run down hotel!

Friends

10/10

Exceptional

20 Jun 2026

Antonio

Best place I’ve ever stayed

Friends_and_family Family

6/10

Pleasant

14 Jun 2026

Jane

Breakfast was terrible, scrambled eggs were runny, the biscuits were doughy, and the sausage was over cooked. Plates were left at other tables for for 30mins before being cleared, and the dinning area wasn't busy.
Wait staff was super friendly and helpful. Dinner was good overall. The carpets in the hallways seemed like they were in the middle of being replaced so didn't feel as clean or welcoming as most Holiday Inns feel.

Family_with_children

4/10

Poor

12 Jun 2026

Cynthia

This place could use an upgrade and heavy cleaning. The carpet was terrible.

Partner

8/10

Excellent

10 Jun 2026

Steven

Nice facility - appreciate the airport shuttle service.

10/10

Exceptional

09 Jun 2026

Carol

Free airport shuttle indicated on hotel site does not operate on Sundays and no alternative provided. Breakfast was good with diverse options.

6/10

Pleasant

02 Jun 2026

Jean M

The breakfast wasn’t part of the room service which wasn’t explained very well on the web page. The hall ways could use new carpets . Rooms could have Microwave and the TV could be larger

Friends

6/10

Pleasant

31 May 2026

Melissa

The hotel’s rooms were clean, but they needed updating. The carpets were threadbare, and the rooms smelled musty.

Friends_and_family Friends

6/10

Pleasant

29 May 2026

Lorrie

Staff was friendly.The bartender, Kristi was amazing! It was a very short stay due to early flight but was very convenient to the airport. It’s a little run down but still comfortable

Partner

8/10

Excellent

25 May 2026

Robert

Na

Friends_and_family Family

6/10

Pleasant

24 May 2026

Brian

Hot tub didn’t work.
That’s why we booked it.

4/10

Poor

21 May 2026

Courtney

This place is gross. The first room they gave us had mold on the shower walls that were wallpapered and it was run down and smelly. The second room didn’t have obvious mold issues but the drain of the shower was full of hair. The floors were sticky and turned our socks black. The walls were dirty and paint was cracking. The hotel doors both had peep holes you could see in and out of and the walls are paper thin. This is hands down the grossest holiday inn I’ve ever stayed in. Breakfast was $15 and did not look fresh so we walked elsewhere because the overall hotel just felt dirty and we didn’t want to eat there.

Family

4/10

Poor

21 May 2026

Nicholas

The room felt dirty. The AC did not work well. The shower was dirty and felt slimy to the touch. Carpet was very dirty and loose.

Family_with_children

10/10

Exceptional

19 May 2026

Kaye

Clean room, very friendly and helpful staff. My husband had a surgical consult at UW ENT, the closeness from the hotel was also really nice. Would stay here again.

Partner

6/10

Pleasant

13 May 2026

peter

Breakfast was way overpriced for what was served. Many free breakfasts have more variety. Don’t bother, just go to a diner. Room had only one outlet at nightstand and that was after unplugging clock. I needed two. Room curtains do not block light at all.

Self

2/10

Poor

13 May 2026

Christine

There were exposed wires on the lamp and my husband got electrically shocked .

8/10

Excellent

10 May 2026

James

Breakfast was just what I needed. Nice, clean room. It was a wonderful stay!

Self

10/10

Exceptional

09 May 2026

Rebecca

The restaurant is closed on Sunday. Part of the reason we chose this property was for because there was a restaurant on site and we didn’t have a vehicle. Otherwise fabulous

Friends

6/10

Pleasant

09 May 2026

Tim

Old not to my standard…..breakfast was fine….staff was fine…..location great.Needs some love and attention to property.

Partner

8/10

Excellent

07 May 2026

Rebecca

Hotel could use a good cleaning and updating. Rooms were great though. Our first room as on the same floor with a college baseball team. We asked to be moved and the desk attendant obliged by moving us up 2 floors. It was quiet and safe and near the airport. Would recommend.

Friends

4/10

Poor

04 May 2026

Kevin

Watch out! I picked this hotel because it had a shuttle to the airport, BUT when checking in, I was informed that they did NOT have a shuttle on weekends. The front desk was very combative and blamed me, and then Expedia, for the mistake. When I showed them the Holiday Inn website saying that a shuttle was available every day, they said \"well you can get Uber or a taxi\". A big added cost that should not have happened.

Friends

6/10

Pleasant

04 May 2026

Linda

If you advertise as being an airport shuttle hotel, put the hours that the shuttle is available on the website so that people aren't stuck taking a cab instead because of an early morning flight.

Business

2/10

Poor

04 May 2026

Bridgett

The room was very dusty/dirty behind the beds, and the lampshades were very dusty. The bath shower was dirty. The carpet in my room was very stained and dirty. The mattresses did not have any bedbug covers on them. The bed skirt was dirty, but the manager said it was worn out, but I suggested to take it off since it looks so dirty. The hallway carpet was coming up in several places needed to be stretched or replaced. I stumbled several times on it also, I told that to the manager, she said it was going to be replaced eventually, and I stated that someone could fall and that could be a liability for the hotel itself. My overall stay there was terrible. The door key card would not work several times during my stay I ask for housekeeping services did not get it until I called down to the desk and asked for towels and washcloths and so forth. The guy at the desk asked me if I could come down and get him. I said no my back was hurting someone bring them to the room and he was very rude, but said yes he did deliver the towels and so forth to my room after about 45 minutes of requesting them I’m very disappointed in the Holiday Inn.

Friends_and_family Family

8/10

Excellent

03 May 2026

Gary

Convenient shuttle, staff weren’t very attentive but it was fine. Cheap and cheerful basically.

4/10

Poor

29 Apr 2026

Amanda

Tv didn't work, they didn't send anyone to help. Just offered remote batteries.. the remote was blinking when I clicked so it wasn't the remote
The rug for the shower was freaking drenched still that was disgusting

Self

6/10

Pleasant

19 Apr 2026

Evie

Staff were not very informative. Handed us the room key and we navigated our way on our own. First impression, garbage was more than overflowing right at the receptionists desk. Our room's sink was cracked, be careful where one walks on the carpet in the halls, some is torn or rippled, broken telephone key pad on phone in the room.

Family_with_children

4/10

Poor

15 Apr 2026

Cheryl

No included breakfast-no microwave in room-air conditioner didn’t work. At 4am a noise started about every 5 min. Sounded like a toilet flushing and lasted about as long but continued every 5 min or so. No sleep after that! We did enjoy the Resturant for dinner but there was only one server and she was busy!

Partner

4/10

Poor

14 Apr 2026

Elizabeth

The property is really run down. Busted tiles, ripped carpeting, beat up furniture and walls, and stained shower. The sheets were clean, but the rest of the room felt dirty, including the floors. The front desk staff during the day were really pleasant, but the evening staff didn’t know what they were doing. I overheard a woman say that she went into her room after check in and someone was already in it! Really disorganized.

Family

10/10

Exceptional

13 Apr 2026

Dawn

Best breakfast, fresh, variety and clean.

10/10

Exceptional

11 Apr 2026

Megan

Carpet was ripped… stains on furniture smelled like smoke

6/10

Pleasant

11 Apr 2026

Michelle

The beds are hard as bricks and the pillows are absolutely horrible!

Friends

10/10

Exceptional

09 Apr 2026

Rhonda

Great staff and quiet location. Perfect place to rest and get a quality night sleep.

Self

10/10

Exceptional

06 Apr 2026

Danyelle

Hotel was nice. Nothing special nothing horrible. It was nice and open. Pool was nice. Breakfast was at a price. I read wrong and assumed it was a continental. But other than that everything was great.

Self

10/10

Exceptional

05 Apr 2026

Elise

Great location! I arrived at 12 a.m. from the airport. There was a person at the front desk. He was very polite and gave me my room very quickly. It was a lovely room with a beautiful view. It was quiet and a nice bed and bathroom.

Self

6/10

Pleasant

05 Apr 2026

Lacy

Our reservation for a suite was not honored however they did get us into an accommodating room and refunded us for the error. Overall satisfied.

8/10

Excellent

29 Mar 2026

Sarah

Good stay for a night before our flight at nearby airport. The room was incredibly hot though.

Family_with_children

8/10

Excellent

20 Mar 2026

Dezeray

Clean room nice space. Pretty large

Family_with_children

10/10

Exceptional

17 Mar 2026

DEBRA

Clean room. Excellent staff that checked us in and waited on us for breakfast. Beds nice and comfy. Hallway carpets need fixing they are pulling up.

Partner

6/10

Pleasant

15 Mar 2026

Riley

Under-staffed, old equipment which didn't work at front-desk, were originally giving key cards that didn't even work, pool area dirty in the morning, overall not maintained well. Breakfast and food was the diamond in the haystack (food was incredible).

Partner

8/10

Excellent

13 Mar 2026

Jeremy

Overall the property was nice. Carpet in hallway had a big rip (trip hazard). Staff was friendly, room was clean and quiet. No contential breakfast. Thankfully KwikTrip is close by.

Friends_and_family Family

10/10

Exceptional

13 Mar 2026

Wathou

excellent staff service

Family

6/10

Pleasant

08 Mar 2026

Sharon

Room was bigger than I needed and the bed ruffle was messy in appearance with a plastic spoon found under the bed. When I turned the heater on it was so loud that I had to keep it shut off throughout my stay. I turned it on in the morning and it was working fine. The room lacked a comforting welcoming feeling.

Self

6/10

Pleasant

26 Feb 2026

Jenny

The room was clean and your staff very friendly and professional. Disappointed no pool availability but bigger than that was no Wifi which was huge. I checked in early because I had business calls to make which required access to my computer and couldn't get the several hours of work I needed to get done, same thing in the morning.

Self

6/10

Pleasant

22 Feb 2026

Brian

Pool was closed due to maintenance.

Family

10/10

Exceptional

18 Feb 2026

Manilla

Staff at check in ; excellent service even though she was alone checking in so many people!
Breakfast; best continental breakfast ever and the service lady was very helpful and courteous, kept the place clean and tidy.
Room; clean and the bathrooms had a vent! Other than the pool being closed, it was an excellent stay for us!!!

10/10

Exceptional

18 Feb 2026

Casey

Clean rooms; friendliest hotel staff ever

10/10

Exceptional

02 Feb 2026

Amanda

The staff was excellent! The pool was closed due to Maintenance and the front desk staff made sure that we were still taken care of and happy! She gave the adults a drink ticket to the bar and had the kids pick out a drink and snack. The restaurant staff was also very sweet and gracious with being the only server on a busy night!

Leisure Family

6/10

Pleasant

26 Jan 2026

Allen

Staff was exceptional, room needs updating.. Caring was not clean multiple spots on it

Business

8/10

Excellent

26 Jan 2026

William

Enjoyed the breakfast and dinner and bar. We had a relatively large group of family members there for a few days and really enjoyed being able to gather there. TVs need to be upgraded. No hdmi or streaming options available.

Leisure Family

10/10

Exceptional

14 Jan 2026

Betsy

Staff the gals at the front desk was very nice and friendly!

Self

10/10

Exceptional

12 Jan 2026

Vanessa

The rooms and facilities were clean. The staff was professional and parking was easy. It was in a great location close to dinning and highway.

Business Self

10/10

Exceptional

10 Jan 2026

Mickie

Staff were so friendly and helpful. They gave great advise!

Leisure Partner

2/10

Poor

14 Dec 2025

Marissa

The whole hotel was freezing. The pool was broken so hot tub wasn’t working. We came with our hockey team and everyone’s key cards disabled multiple times so we all had to keep going down to the front desk to get new key cards as we were standing in our swimsuits in the cold hallways because the hotel was freezing. This was not just for our room. It was for all over the different people’s room rooms. At least seven of us had disabled keys more than once. They had one person working at the front desk. We will never stay here again.

Leisure Family

4/10

Poor

12 Dec 2025

Michael

We had two rooms and both bathrooms were terrible. One bathroom’s toilet seat was urine and feces stained. (Go to the local HomeDepot, or where ever, and buy a replacement toilet seat for 19.99.) In one bath room you had to let the shower run for approximately 25 minutes before you could get warm water. In both showers the walls were stained and had a black color on the wall where it joined the tub.

Friends_and_family Family

10/10

Exceptional

22 Nov 2025

Yvonne

I used Uber because my flight was so early. Very clean and comfortable room. Thank you.

Friends_and_family Family

10/10

Exceptional

09 Nov 2025

jill

The heater and compressors were loud and sink was loose. But it was clean

Leisure Family

10/10

Exceptional

14 Oct 2025

Ramona

Thank you to the staff, Ms. Reecie, and the young lady in the morning for breakfast, the young lady who checked me in, the gentleman who made some great drinks at the bar, the manager and her cute sweet dog. I was so thankful for how they handled me and my stay. The experience makes me very confident that I'll be booking for my next business trip. O and the pool and hot tub was clean! Yes im coming back

Business Self

4/10

Poor

12 Oct 2025

Matt

The front desk was not very welcoming or friendly at all. It seemed like they were disappointed we were there.

Leisure Partner

10/10

Exceptional

12 Oct 2025

Derek

No rooms available 1 hour before check in. Understandable, went to football game without having a room. Came back to hotel around 11:30pm to check in and had to wait 20 minutes for the front desk person to show up. Used phone that is supplied to call them and that rang for 20 minutes. The front desk person final came walking out of somewhere with a glass of water. No apologies didn’t say a word just asked name on reservation. Completely no security for lobby no locked doors no one at desk.

Friends_and_family Friends

10/10

Exceptional

01 Oct 2025

Lynn

Everything was clean and comfortable. Breakfast was great! I would definitely recommend

10/10

Exceptional

23 Sep 2025

Rodney

Can I get a receipt? Need to expense it.

8/10

Excellent

07 Sep 2025

phillip

Nice place

Leisure

6/10

Pleasant

01 Sep 2025

William

Breakfast

10/10

Exceptional

29 Aug 2025

Marcia

Super friendly staff and nice quiet stay.

Business_and_leisure Family

10/10

Exceptional

20 Aug 2025

Dana

we chose the spot because we had an early flight out of Dane County Airport. it was clean safe and the hotel provided transportation to the airport, which was great.

Leisure Family

10/10

Exceptional

12 Aug 2025

Michelle

Very comfortable beds. Clean. Convenient location.

Leisure Family

2/10

Poor

04 Aug 2025

david

Hallway has ripped up carpet rooms have stained carpets toilet had stain marks on the seat mould in the shower walls

Leisure Family

6/10

Pleasant

31 Jul 2025

Kateri

The staff was very polite and helpful. The bed was very comfortable and the linen’s were clean. However the building itself was outdated, bathroom wasn’t very clean, and the hot tub was down.

Leisure Family

2/10

Poor

28 Jul 2025

Jennifer A

Hallway rug was super wrinkled easily a tripping hazard. Looked like water damage loosened the glue from the carpet. The room smelled badly of mold. The bathroom smelled like sewage. When we brought these issues up, they just gave us room spray

Leisure Partner

2/10

Poor

28 Jul 2025

Brandon

Looks decent from the outside but the rooms are dirty, musty and stink.

Leisure Family_with_children

10/10

Exceptional

21 Jul 2025

Andrew

We enjoyed the hot tub and pool area. I was unable to use the fitness room, but it had a full squat rack and bench area which would have been awesome!

Leisure Family

8/10

Excellent

20 Jul 2025

Devin

I thought the front desk person was very helpful and welcoming to us when we arrived. I also thought the room was nice, no major complaints. The building overall could use some overall updates (felt very old and dated, somewhat had a musty smell in the room). But everything was clean and well kept, a nice hotel with nice people just needing a nice facelift.

Leisure Partner

10/10

Exceptional

20 Jul 2025

Loras

Staff were quick to check in even though there were multiple other people checking in at the same time. No frills. Nice irish pub nearby.

Leisure Family

2/10

Poor

20 Jul 2025

Mark

I booked a room with 2 queens and was given one with only one king bed. Had to sleep on a pullout couch that was more springs than mattress. Only got 2 hours of sleep. The desk claimed that no other rooms were available.

Leisure Family

8/10

Excellent

13 Jul 2025

Amy

Wish breakfast was served earlier.

Business Self

4/10

Poor

12 Jul 2025

Holly

Both washers in the guest laundry were broken, no fan in bathroom so all moisture from the shower (tub was gross around the drain plug) stayed in and made things feel wet, including the bedding. Room smelled like it had once had animals in it. The wall near the tub insert was peeling paint and drywall. The only nice part about the hotel was the entrance, lobby, and bar area. The rest of the hotel is in desperate need of updating and deep cleaning.

Leisure Family

10/10

Exceptional

24 Jun 2025

Monica

Great location, very convenient to the airport.

Business Self

2/10

Poor

22 Jun 2025

jay

I booked the wrong day! And now am stuck with the cost!!!!

8/10

Excellent

18 Jun 2025

Eliannette

Electronics

USB ports for charging are needed

Friends_and_family Family

10/10

Exceptional

16 Jun 2025

erika

Great location great employees enjoy are stay

Partner

6/10

Pleasant

15 Jun 2025

Lisa

The carpet in our hallway was terrible, it was all buckled up..a dangerous trip hazard.
Most of the staff were very nice, the restaurant staff were great

Leisure Family

6/10

Pleasant

09 Jun 2025

Adam

This hotel is conveniently located near Madison airport and