Astoria Grand Hotel

Bulgaria , Sofia
SOFIA, bul. General Eduard I. Totleben, 8
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45 reviews shown

4/10

Poor

26 Oct 2025

wassim

very poor menu !
the coffe machine was damaged

Partner

8/10

Excellent

15 Oct 2025

Dario

Room very clean and comfortable

Business

6/10

Pleasant

16 Jun 2025

Albena

The property was clean and innovative.
The front desk unfriendly and I felt I was disturbing when asked few questions. My room (suit for 3) was not set up for 3 but only for two people. The housekeeper was very friendly and helped us setting it up quickly but the front desk seemed to be irritated because she was asked.

Not enough charging outlets in the room. Not a single one in the bedroom - only 2 for the nightstands but they were behind the bed stand so if you want to charge your phone at night you can’t.

Overall a good property but the front desk staff should be more friendly and welcoming.

Leisure Family

2/10

Poor

13 Jun 2025

Alberto

I will not come back to this hotel. On the top floor there is a noisy club that plays loud music until 1.30 AM.
Even NINE floors below it you still can hear it.
The window curtain allows a lot of light to enter the room just after the sunrise, so you can sleep just a few hours.

The breakfast is decent

Business

8/10

Excellent

10 Apr 2025

Gilad

Good location, very good breakfast, staff nice and helpfull

6/10

Pleasant

28 Oct 2024

Susan

When I checked in there was bed linen on the floor from the previous occupant and the garbage had not been emptied. The shower was only lukewarm in the evening and again later in the morning. The breakfast was good and plentiful except the eggs were cold so I just didn't eat them.
Good location for my purposes.

Self

8/10

Excellent

03 Oct 2024

Albena

Nice hotel, spacious and comfortable room. There is a tram stop, close to the hotel, and two of the trams stopping there (No5 and No15) are going to the city centre. The hotel personnel could be a bit friendlier, and the breakfast buffet - better. Most of the \"hot dishes\" were not hot at all, and on some days the variety was definitely lesser.

Business Partner

2/10

Poor

02 Oct 2024

Florian

We’re bad service and hotel

Business Self

10/10

Exceptional

22 Sep 2024

Beverley

Great place to stay.

Amazing stay. Food was as excellent as my room!

Self

10/10

Exceptional

07 Aug 2024

John

Good: WiFi was free.
Bad: WiFi was free of internet, too.
I think it would be better to have to pay for a working, secure connection.

Staff is very kind, patient and friendly.

Leisure Family

4/10

Poor

30 Jun 2024

sami

Very poor and limited breakfast buffet

Leisure Family

10/10

Exceptional

20 Jun 2024

Paul

Great stay!

This property is very nice and the staff was friendly and helpful.

Friends_and_family Friends

10/10

Exceptional

17 Jun 2024

dario

2/10

Poor

17 Apr 2024

shachar

I regret comeing to this hotel

Everythink was bad know one help us with our problems

Friends_and_family Family

10/10

Exceptional

07 Jan 2024

lesley

Great stay

Great location, friendly staff. Clean, comfortable. Great location within 15/20 minute walk of everything.

Self

2/10

Poor

15 Oct 2023

Hans Maximus Cabrera

Don't try it, money wasted for nothing

It was the worst hotel experience in my history of traveling, first they could not find my booking, then my assistant paid another room, then they still charged my card for the booking they could not find, after fighting them they say the money will be returned but if I said nothing they would not refund, the breakfast was terrible cold and with hair and scrambled eggs with eggshells in it, if this is a for star hotel, then I'll try book 8 star next time. I reported the complete incident to my friends in the government and we consider to recommend our organizations to stop using hotels. Com as well.

Business

8/10

Excellent

14 Oct 2023

Lucian

The building is ok inside, all shining, but the underground parking is a big mess.

Business

10/10

Exceptional

04 Oct 2023

Stephen

Chose this hotel for the proximity to the main road out of Sofia - early morning departure meant we needed to avoid city traffic. Was perfect for that.

Room was really nice. Comfy beds, great shower.
All staff we interacted with were helpful and nice.

Note: If you want access to the casino and are not Bulgarian, take a passport. They wont accept any other ID.

Breakfast buffet was nice, good selection as you'd expect.
Shame it was all luke warm.

Would definitely stay again.

Leisure Partner

4/10

Poor

31 May 2023

Giancarlo

Buona la struttura, servizio deludente

Personale non molto friendly. Continue richieste di pagamento in anticipo. Parcheggio molto costoso.

Business

4/10

Poor

31 May 2023

vincenzo

Bisogna migliorare tantissimo

Abbiamo viaggiato in gruppo occupando più di una stanza. Tutti abbiamo riscontrato problemi con la connessione WI-FI che non è mai stato risolto.
Per la policy dell’albergo viene richiesto di pagare il soggiorno in anticipo.
L’albergo è metà per parecchi gruppi di turisti in transito, ci è capitato di non poter fare colazione a causa di una lunghissima fila, abbiamo preso un po’ di frutta da portare via ma abbiamo dovuto lasciare tutto perché altrimenti ci sarebbe stata addebitata una penale di 20€ per ogni stanza.

Business

10/10

Exceptional

30 May 2023

Laurent

Séjour sympa

Notre séjour s'est bien passé, accueil sympa mais propreté dans la chambre à améliorer

Partner

6/10

Pleasant

28 Apr 2023

Verified traveler

Nice hotel. Terrible service.

Nice hotel in a casino building. Confused and unhelpful staff. We arrived to check in. Although they could see our booking in the system, they could not give us a room until something ? happened in the system. We couldn’t get our room for 4 hours. After an hour, we eventually left to see the city. There was no apology, no offer of anything to compensate - not even a coffee. It was odd and rude and very off-putting.

Friends_and_family Friends

10/10

Exceptional

27 Apr 2023

Khalid

nice hotel we loved it

excellent location and nice staff , a nice restaurant with panoramic view and bar
they miss only the room service which I think important if you have kids

Friends_and_family Family

4/10

Poor

06 Apr 2023

Hernan

Not all as promised...

Hotels.com tell you about 50 levas credit for the casino PER NIGHT PER ROOM, thats is NO valid or TRUE is a CHEATING ADVERTISEMENT...AWARE !!!
We stay more than a week and only received 1 voucher. SHAME ON THIS PEOPLE.

Business

8/10

Excellent

03 Jan 2023

Adam

Huge hotel. My room was renovated , in excellent condition, the place seemed very clean overall, breakfast was also good . The guy who “helped” me with my bag was a bit too pushy with tips , but I had no coins anyway as I try be cashless.

Business

8/10

Excellent

15 Oct 2022

Keren

Good

Excellent meat restaurant upstairs, good food at breakfast. The heated pool was not active. There is a blockage in the bathroom.

Partner

8/10

Excellent

18 Jun 2022

Agnes

Property is under refurbishment.. Rooms are clean and spacious. Good value for the pride. Staff were very attentive

Leisure Family

10/10

Exceptional

03 Jun 2022

Radostin

This proeprty is really amazing! It's fully renovated, with amazing lobby and restaurant. The rooms were very clean and the beds very comfortable. I recommend it to everyone visiting Sofia. Would definately come back next time I am visiting!

Business_and_leisure Partner

10/10

Exceptional

18 Dec 2025

nuh mehmet

Temiz

10/10

Exceptional

05 Oct 2025

Erhan

Temiz ve güler yüzlü hizmet

Friends_and_family Family

6/10

Pleasant

28 Sep 2025

Özgür kaan

Kısa

Business

6/10

Pleasant

05 Jun 2025

Adil

Merkeze cok yakin..Onun disinda standart bazi konulqrda standart alti diyebiliriz

Partner

8/10

Excellent

21 Oct 2024

Michael

I liked the room, it was excellent. and in the summary, everything was OK.
except: smell of cigarettes in the lobby, coffee machine in the breakfast room didn't work.

Business

8/10

Excellent

19 Aug 2024

Yuliana

Breve soggiorno

Mi sono sentita un po’ come una cliente di seconda categoria. Siamo arrivati, 2 adulti e un ragazzo di 13 anni, abbiamo fatto il check-in ,andiamo in camera ,solo un letto matrimoniale e solo 2 set di asciugamani , nonostante in camera c’era una poltrona che diventava letto. Ho chiesto di preparare il letto per nostro figlio,visto che paghiamo per 3 , al mio ritorno in camera ho trovato solo le lenzuola sopra il divano , dovevamo rifare il letto da soli , niente asciugamani . Avevo chiesto di pagare in euro mi hanno detto che non è possibile, o leva , o con la carta , io non volevo pagare con la carta e non avevo i leva , quindi? Meno male che il gentile signore della sicurezza è andato a cambiare gli euro in casinò. Ho viaggiato a lungo e largo tutta la Bulgaria e non mi era mai successo di non poter pagare in euro, comunque, sono scelte, però è sempre un disagio per il cliente. L’aria condizionata non funzionava come si deve , dentro la camera era una sauna, l’ho fatto presente, ma sicuramente non si poteva fare niente. La colazione era abbastanza buona, continentale,minimo indispensabile. Parcheggi a pagamento anche per gli ospiti dell’hotel, 25 leva x H24. Peccato , è un bel hotel ,sarei tornata volentieri, la pulizia impeccabile e lo staff gentile, però servizi zero e l’aria condizionata malfunzionante.

Friends_and_family Family

8/10

Excellent

06 Jul 2024

Patrice

Séjour agréable et hôtel situé à proximité du centre ville. Chambre propre.

Business

10/10

Exceptional

15 May 2024

Carlos

Rooms are a bit olf fashion, but nice.

Business Partner

8/10

Excellent

01 Jan 2024

Ayten

Konaklama gayet güzel. Otel temiz , dekorasyon güzel şıkır şıkır, fakat otoparkın ücretli olması hoş değil. Yemekleri konusunda fikir sahibi değilim. Genel anlamda bizim deneyimimiz olumlu sonuçlandı. Teşekkürlerler.

Partner

6/10

Pleasant

16 Oct 2023

valentina

Le camere non rispecchiavano quelle viste nel sito

Leisure Family

8/10

Excellent

10 Oct 2023

Josephine

Mooi hotel goede ligging .vriendelijk personeel netjes. 1 min punt het ontbijt buffet waardeloos, om 8.30 geen variatie meer. Altijd hetzelfde. Eieren gebakken en roerei koud .koffie niet te drinken. Vanmorgen 10.10 vertrokken ontbijtbuffet om 7.30 was ok

Leisure Partner

4/10

Poor

01 Jun 2023

Nicola

Hotel enorme ma male organizzato

L’albergo si presente bene, le camere sono praticamente nuove ed attrezzate di tutti i comfort purtroppo i lati negativi sono tanti… la colazione distribuita in modo da creare una fila lunga la mattina con presenza di gruppi di turisti. Essendo un albergo grandissimo si dovrebbero organizzare 2 tavoli con almeno 2 macchinette del caffè perché dopo essere stati in fila per mangiare si passa poi alla fila per una tazza di caffè. Internet al mio piano non funzionava anche dopo averlo segnalato alla reception. Si tratta di un hotel 4stelle senza nemmeno una piccola palestra. Non ci ritornerò.

Business

10/10

Exceptional

12 Feb 2023

Georg

Ny renoverat, väldigt fräscht och lyxigt.

Business Self

10/10

Exceptional

22 Jan 2023

Georgios

Excellent choice