Name: Sofia Balkan Palace
Address: Sveta Nedelya Sq 5, 5, Sofia, 1000, BG

2/10

Poor

20 Jul 2026

Sevdalin

Dirty floor, including visible stains and spill marks;
Signs of mould and moisture in the corners of the room;
Darkened/dried streaks of liquid on the wall;
Scuffed, scratched and stained walls;
Torn and worn-out curtains.
Receptionist even didn't ask about my stay or for any issues; in the breakfast restaurant the roof was leaking 😒, breakfast was basic, no fresh bakery/pastries...

Self

8/10

Excellent

14 Jul 2026

Jolleen

THE MOST AMAZING LOCATION ONE COULD WISH FOR!
EVERYTHING IN SOFIA IS WITHIN WALKING DISTANCE OF THE HOTEL.

Partner

4/10

Poor

29 Jun 2026

Melinda

Centrally located to main sightseeing areas, and next to Serdika train station which is convenient. Staff not overly friendly or helpful. Room is neat, but dusty in some areas. Had issues with the curtain and bathroom door not being able to be closed. Maintenance was quickly dispatched which was great. He fixed the curtain, but looked at the bathroom door and said 'big job', then walked off. He never came back to fix it the next day.
Had an issue with a double booking being made due to a third party website glitch which resulted in me being charged twice for identical bookings made for the same dates. Had alot of issues trying to get refund from the hotel (who were adamant that they weren't going to refund the duplicate booking charge as it was a 'non-refundable' booking. Yes, I understand what this means - however, I'm appalled that a \"five\" star hotel is so greedy that they chose to keep the small amount (around $210 AUD) for the booking over showing some good will and making an exception when they can clearly see it's been a double booking error by the agency website. Staff at reception NOT HELPFUL at all - they kept giving me the runaround eg. see reservation team, they're not working on weekends, talk to the agency instead etc. Still have not received refund from hotel or agency. This will surely cost the hotel more in lost revenue due to word of mouth & poor reviews from myself in future

Business

10/10

Exceptional

22 Jun 2026

dexter

Just a fabulous place. Rooms can get a bit warm but shut the curtains and leave the aircon on and it was fine.

Partner

6/10

Pleasant

17 Jun 2026

David

The hotel has obviously been renovated in recent times. The bathroom is decent with a good shower and amenities. The bed is very comfortable but one has to be an engineer to navigate the newly installed lighting options. So complicated and some architectural features in the room are dangerous as they can connect with the head. The standard of housekeeping was exceptionally low. Bed was made sloppily. Tissues and water not replaced. Dirty cups left on bedside table and toothpaste smeared over base of mirror. Toilet not cleaned properly. Hallway carpet was obviously NOT vacuumed in the 4 nights we were there.
The hotel is situated very well and close to shopping transport and venues. Breakfast was very good and room service delivered fresh milk very quickly to us.
However the standard of housekeeping and client relations needs a major restructuring.

Friends_and_family Friends

10/10

Exceptional

16 Jun 2026

James

Well worth it and in the heart of Sofia.

Partner

8/10

Excellent

14 Jun 2026

Robert

Decent sized room and good location. Staff friendly. Had issues with electronic system used for lighting and curtains and room was difficult to cool

Partner

6/10

Pleasant

12 Jun 2026

Dimitar

A lot of the staff doesn't speak Bulgarian. Place feels outdated. Not the luxury experience one would expect from the historical central location, former Sheraton.

Self

8/10

Excellent

11 Jun 2026

Sandra

I like that the hotel is in a good location. You can walk to many sites easily. The bed is comfortable, the shower is good, but the breakfast was not good. There wasn't a huge selection to choose from.

Self

10/10

Exceptional

09 Jun 2026

Efren

The hotel is very well located, close to historical places, restaurants, and to the subway.
The personnel were very nice, especially Dmitri.

Friends_and_family Family

10/10

Exceptional

02 Jun 2026

Patricia

Location

10/10

Exceptional

16 May 2026

gavin

Very impressive building, excellent rooms, central location

Friends

10/10

Exceptional

14 May 2026

Paola

The Best location, nice and helpful staff. Restaurant was great too. Delicious food and the Best part the staff all around. I would definitely be recommending and will stay here again when back in December Inshallah.

Self

4/10

Poor

13 May 2026

Liran

I expected for a better hotel

Self

6/10

Pleasant

04 May 2026

thomas

On a du changer de chambre pas d’eau chaude !

Partner

10/10

Exceptional

03 May 2026

Cindy

Good location

10/10

Exceptional

03 May 2026

Michael

I stayed 5 nights in a Deluxe Suite. The location is really central and great as it’s next to the metro which I arrived from the airport for $1 via Line 4. The ancient Serdika ruins are right there as well as many shops. I recommend getting Banitsa and Ayran drink for breakfast down the subways station nearest the hotel. The staff was friendly and helpful to me but I didn’t have to use them much. They did hail a cab for me upon departure which was really nice. The room was clean and well maintained throughout my stay. The bedroom floors are a little dirty so use the slippers they provide and it’s a non issue. Overall, I am fully satisfied with my stay and would come again. The location is perfect.

Self

10/10

Exceptional

01 May 2026

Jen

This hotel is clean,

10/10

Exceptional

26 Apr 2026

AVINASH

A good breakfast spread , yes , in room cleaning was and is very poor , when I checked in I saw a cigarette box plus some empty packages of the previous renter … dosent say 5 star does it .., otherwise the hotel is superbly located and you have everything from eateries to high end shopping all around the corner … staff some are the smiling type and , some just do their job in a rather mechanical way .. I would rate the hotel very highly for its location and for its breakfast spread

Partner

10/10

Exceptional

13 Apr 2026

LaKia

They staff went above and beyond to make sure my stay was great ! I truly Thank them
ALL ❤️

Self

6/10

Pleasant

13 Apr 2026

GABRIEL

For a 5 star hotel, I think this is okay. The hardware is generally good. The building is beautiful and nicely renovated. Rooms have modern facilities and smart features. Front desk service is very good. House keeping seems to be inconsistent - missing towels, empty shampoo container etc. A quick simple trip to the front desk resolved the issues.

Family

8/10

Excellent

13 Apr 2026

Kate

Lovely junior suite. Veryh well decorated and the kkng bed w as comfortable. We had a real challenge finding the place. Maybe some more detailed directions would help since you can't just pull up to the front door. Would highly recommned this stately hotel!!

Partner

8/10

Excellent

12 Apr 2026

GABRIEL

Grand hotel with classy decor. The smart switches and curtains work well. Beds are comfortable with good linen. Front desk staff is competent and courteous. House keeping is a bit inconsistent - often took our bath mat and not replaced, empty bath gel container was not refilled etc. It was quickly resolved by talking to the front desk though.

Family

10/10

Exceptional

11 Apr 2026

Ellen

Centrally located and very convenient to visit all the landmarks. Generally clean ( mirrors in the bathroom needed some cleaning) and very spacious room.

Breakfast was excellent

Partner

10/10

Exceptional

09 Apr 2026

j. michael

Did not use

Self

2/10

Poor

06 Apr 2026

Tugce Nur

Run down rooms

Partner

4/10

Poor

24 Mar 2026

Zoe

Staff offered a “free upgrade” to a junior suit, we had to wait an extra hour and a half for our room to be ready. When we got given our room the room did not look like pictures at all. Yes it was bigger but the “upgraded” room was outdated, dirty, and to be honest creepy. It was like the rest of the hotel had been refurbed apart from this room, it was hidden away down one of the corridors. The room also had an issue with a loud buzzing sound, which we complained about and thankfully we got moved to our original room booking. I don’t know how staff thought it was an upgrade. The standard room was fine, and lovely, looked like the pictures. Do not book the junior suit.

Partner

8/10

Excellent

23 Mar 2026

Karl

Parking is a bit of a issue, multi-storey car park near by is the best option, Room was not ready at 3pm check in time.
Very central hotel so location was perfect.

Partner

10/10

Exceptional

19 Mar 2026

PRAFUL

We had a fantastic experience at Sophia Balkan Palace. The hotel is perfectly located in the heart of Sofia, making it easy to walk to all the major attractions, restaurants, and shopping areas. The breakfast was excellent with plenty of delicious options, and the staff were consistently friendly, attentive, and helpful throughout our stay. We truly enjoyed our time here and would happily stay again on any future visit to Sofia.

Partner

8/10

Excellent

17 Mar 2026

Doug

Great location, right next to the Metro. Easy walk to all the main attractions - one is 50m away!

Self

8/10

Excellent

13 Mar 2026

James

Ideally-located at the centre of Sofia. The hotel is nice with good facilities, although just check you are not in a room next to the lifts as that can be a bit noisy.

Friends

10/10

Exceptional

09 Mar 2026

Ruth

The hotel is in the very heart of Sofia, close to the main Station and many landmarks. It was really easy to move around and a safe area too. Vitosha Bulevard is just 2 minutes down the road, full of restaurants and shops.
The room was excellent, spacious and the bed comfortable. The shower was heaven and they use an outstanding brand for their gel, shampoo, body lotion, etc. Shout out to the girls in the bar at night, very patient and handling diffiuclt customer with so much grace. Thanks to all the staff that made me feel so good on my birthday and treated me like a princess. Thanks all, I will be back for sure!

Partner

10/10

Exceptional

02 Mar 2026

Mariana

Great hotel and location.

8/10

Excellent

01 Mar 2026

Luke

Nice, large room

Self

10/10

Exceptional

17 Feb 2026

Anamarie

The entire hotel was AMAZING!!! Everything was wonderful, staff, the car service, breakfast, vicinity of hotel, metro (although, we didn't use; it's right outside the front door) etc. I traveled with my 13-year old daughter and it was situated in a safe location. I highly recommend staying here if you are visiting Sofia!

Family_with_children

10/10

Exceptional

13 Feb 2026

Yeomon Emily

Clean room, excellent service. Very good hotel

10/10

Exceptional

04 Feb 2026

Joseph

Room was very nice and clean.
Staff was beyond accommodating and nice, specially Francisca from the front desk!
We would definitely stay here again on our next trip to Sofia

Leisure Family_with_children

8/10

Excellent

30 Jan 2026

Todorka

Dust on light fixtures

8/10

Excellent

25 Jan 2026

Adam

Great hotel, very well located, especially to the metro (90 seconds walk) - the only thing that let us (and overheard others), the hot food at the buffet breakfast was consistently not hot, they need to work on that. Other breakfast items were perfect, fruits, pastries etc.

Partner

10/10

Exceptional

25 Jan 2026

Todorka

Staff

6/10

Pleasant

20 Jan 2026

khaled

The room was okay, spacious and fancy
But the pillow cases are teared up, found some hair in the towels, and the light and curtains control is not the best, the room didn’t had the perfect sound proof windows or doors as i can hear people in the corridor talking, also i could hear the sirens from the streets

Leisure Self

10/10

Exceptional

08 Jan 2026

Nina

Room was amazing, very comfortable and the view was incredible. Only a few minor cons. The laundry service is very expensive, the building is on centralized air and in winter won’t allow you to go below 23*C so the room got quite warm, and the bellhops did not offer any help with the luggage on check in (only appearing after a suitcase got caught in the revolving door and I had to press the emergency stop).

8/10

Excellent

07 Jan 2026

vered

perfect location. clean & comfortable.

Friends_and_family Family

8/10

Excellent

03 Jan 2026

Patrick

Staff

Leisure Family

10/10

Exceptional

14 Dec 2025

Nick

Amazing building, modern but classical rooms. We loved it

4/10

Poor

08 Dec 2025

Shimon

No cleanup 3 2/4 days.
No soap at soap dispenser.
Smell of sewer.
Bad attitude of front office.
Shameful 3rd bed for the 3rd person.
Lies about “do not disturb” sign.

Friends_and_family Friends

10/10

Exceptional

02 Dec 2025

Jason

5 star everything!

Self

10/10

Exceptional

22 Nov 2025

Orit

We enjoyed our stay at the Balkan Palace at Sofia very much- the location was great, staff was helpful and very nice, room was big and cofortable and the heating fllor next to the shower was a very nice surprise! Defintely will recommend on this hotel for friends and familiy

Partner

10/10

Exceptional

12 Nov 2025

Geoffrey

The room was spacious well appointed, clean and comfortable. The hotel is grand and centrally located. The breakfast was outstanding,

Leisure Self

10/10

Exceptional

08 Nov 2025

chi wai

We had a wonderful stay at Sofia Balkan. The hotel is conveniently located next to Serdika metro station. Most location attractions are within walking distance.
The rooms are clean and modern. The shower temperature could be a bit hotter and it’s strange there’s no hair dryer in the room.

Would recommend this hotel.

Leisure Family_with_children

8/10

Excellent

29 Oct 2025

Tim

Location was good

4/10

Poor

27 Oct 2025

John

Shockingly bad service in every aspect. Room not cleaned, asked five times for a wine list at the restaurant, impossible to get a coffee refill at breakfast. They just weren’t interested in their guests.

Leisure Friends

8/10

Excellent

27 Oct 2025

Israel

When I check in, the bell boy was very rude

Leisure Friends

4/10

Poor

26 Oct 2025

Peter

Beautiful building in an excellent location. The property could be five star but has zero star service. Check-in was a nightmare, staff were rude and unconcerned with guests. Room cleaning, when it happened, was shoddy. Bathroom had embedded grime. Restaurant service was appalling. Asking four times for a menu, long wait for food and beverages. Sadly disappointing.

Leisure Friends

6/10

Pleasant

23 Oct 2025

benjamin

The availability of food at the bar was very limited by time and of very average quality, the reception staff were very offhand and fairly unhelpful. The bar staff were very friendly and apologetic, the problem would appear to be with the management. A great location and building, the plug in the bathroom sink had to be kept closed otherwise the smell in the room was disgusting.

Business_and_leisure Self

4/10

Poor

20 Oct 2025

Peter

Windowless room

I was allocated a room without a window and the drains were smelly. The rest of the hotel seemed very nice so I guess I just got a bad deal.

Business

6/10

Pleasant

17 Oct 2025

Plamen

The room was very comfortable and all the staff were great. It was very disappointing that many facilities were unavailable! It was also disappointing that you only provided us with two coffee pods, only provided powdered milk in the room, and didn't offer new bottles of water each day

Partner

10/10

Exceptional

11 Oct 2025

Chris

Ideally situated seemingly in the middle of the city and by a metro. Lovely spot. Nice bar. Good rooms. Decent breakfast. All good here!

Partner

10/10

Exceptional

02 Oct 2025

Hamid

Excellent hotel

Friends_and_family Friends

4/10

Poor

24 Sep 2025

Lyne

The room was very small with no view. There was no parking, found one at 32 euros per day. There was a wedding party at the hotel and the fire alarm at 1 am because the smoke machine triggered the alarm, the whole hotel evacuated, no staff to help or to tell what was going on , people on the street barefoot and in pyjamas. We didn't sleep for the rest of the night and had to leave early for the airport. It was a nightmare.

Leisure Partner

10/10

Exceptional

23 Sep 2025

Michael

The newly remodeled rooms were very nice. Overall this place was worth the money and a good stay.

Leisure Partner

10/10

Exceptional

22 Sep 2025

Hala

Excellent hotel in the middle of the city Center with everything around and very good breakfast

Partner

10/10

Exceptional

21 Sep 2025

Martin Rafael

Staff was good in understanding English and answered any questions I had

10/10

Exceptional

18 Sep 2025

Nikhail

Amazing

Amazing location and luxurious hotel.
Lovely pillows and bed.
Staff are very friendly and efficient.

Self

10/10

Exceptional

16 Sep 2025

Clare

Beautiful

Beautiful hotel in a great, central location. The bed was very comfortable. Suggestion would be to remove the safe from the bathroom which was already a very small room, it made it uncomfortable to be in the bathroom

Self

8/10

Excellent

09 Sep 2025

amir

ממוקם במרכז מעל תחנת סרדיקה, חדרים מרווחים, מעט מיושן, ארוחת בוקר טובה

Partner

10/10

Exceptional

09 Sep 2025

Albena

Excellent renovations. Everything was very luxurious. Location is top! Easy from/to the airport with the metro. Vitoshka is 5 min walk away.

Leisure Family

10/10

Exceptional

02 Sep 2025

sheldon

Great experience

8/10

Excellent

27 Aug 2025

Jeff

Good hotel on one of yhe main shopping streets

Business Partner

2/10

Poor

26 Aug 2025

Leyla

Missing face massager in the bathroom.

After check in I didn’t find a single hand towel for 2 days staying( just 2 big shower towels), no hear dryer, dirty cups from morning coffee and tea have been left in the room for 2 days.
The worth thing is that my face massager which I have left on the bathroom’s ’ top I didn’t find yesterday afternoon, just a bag was left.
Today during check out I did a complain at the reception, but in general that’s it shud not be happened.
I didn’t know that I have to lock up my personal face care in my bag.
I left my email address and phone number at the reception.
Kind regards
Leyla

Self

10/10

Exceptional

24 Aug 2025

Kalen

Perfect location in centre of Sofia within walking distance to everything.
Only drawback is there is no official parking & drop-off area which was inconvenient.
The property itself is wonderful with newly renovated modern rooms and smart features.
Breakfast is wonderful and would recommend. We did not try the lunch/dinner options.

Leisure Family_with_children

10/10

Exceptional

24 Aug 2025

georgio

The Sofia Balkan Palace Hotel offers a refined and comfortable stay in an unbeatable central location. The rooms are spacious, impeccably clean, and feature a stylish shower room that adds a touch of luxury. Staff are warm and welcoming, contributing to a pleasant overall experience. While the breakfast buffet could benefit from more variety—especially in drink options—the hotel’s elegance and convenience more than make up for it. I’d confidently rate it 4 out of 5 and recommend it to anyone visiting Sofia.

Self

6/10

Pleasant

21 Aug 2025

Saeed A

No well organized

Business Self

8/10

Excellent

16 Aug 2025

Atanas

Great location in city center

6/10

Pleasant

09 Aug 2025

yoel

It could have been a perfect stay.

I’m truly sorry to rate this hotel only three stars, but I cannot give a higher score after staying three days and having to sleep with a fan in my room because the AC was not working properly. I reported the issue to the front desk three times, yet nothing was done. It was clear they were aware of the problem, as a cheap fan was already in the room upon my arrival, which did not match the comfort level of the rest of the accommodations. Aside from that, the hotel itself is gorgeous, and the location is perfect. The room appeared to have been recently renovated—spacious, with an excellent view, beautiful décor, modern style, high-quality linens, excellent toiletries, and top-notch amenities. It was fantastic. Improving the minibar temperature would be a welcome upgrade. The service was also first-class—everything you would expect from a five-star hotel. Unfortunately, the failure to resolve a guest’s issue prevents me from giving the rating this property could have easily earned.

4/10

Poor

04 Aug 2025

Konstantin

The hotel itself is great. Room configuration, size and amenities were amazing. However, the room was extremely dirty, housekeeping was poor. Concierge services could not be reached, housekeeping didn’t bother to check that the body wash was running put, floor was filthy, could have been at least vacuumed and cleaned. Overall, the issue with the hotel is the poor management / if there was good management and sufficient supervision, this would be a great place to stay, considering the luxury level and the top location. Unbelievable also that in the morning during checkout there was nobody to help with my luggage, as the shifts were changing so the girl behind the counter just nodded. At the price point I pay, this means that usually the customer is wealthy and knows what he wants, so the management and guest services offered was not acceptable. I don’t think I will ever stay again there; which is pity due to the location and history of the place. Next time it will be either Radisson or Intercontinental. I recommend to look elsewhere if you Re considering to book this hotel

Leisure Family

6/10

Pleasant

03 Aug 2025

Katsiaryna

The hotel is beautiful, but AC didn’t work properly… it was crazy hot . No matter how I was lowering the temperature to low, it stayed on 25 C … the room 309 AC needs to be fixed

Leisure Family

6/10

Pleasant

31 Jul 2025

Nevena

The room was not clean. In fact someone had drawn a smiley face in the dust above the tv. It also seemed that the sheets had not been changed as there was fit and debris under the made comforter.

Leisure

10/10

Exceptional

29 Jul 2025

Daniel

Cool building where

8/10

Excellent

29 Jul 2025

marcin

nice but no swimming pool

10/10

Exceptional

22 Jul 2025

Daniel

Central, quiet, modern

In old Soviet era building but very modern and elegant room design. Quiet with very good windows. Very good breakfast

Partner

4/10

Poor

22 Jul 2025

Patricia

Hotel in Sofia

Taxi drop off was a long walk on uneven surfaces. Lobby was very nice. Help at restaurant was bad. Server was very rude. Made us feel like we were bothering him by entering to have lunch. Wine bottle that we ordered had turned sour. Probibsky due to poor storage. Hotel room was akward with different level and hard to understand lighting. No fan in bathroom. Fitness was mediocre.

Partner

10/10

Exceptional

21 Jul 2025

Jonathan

Very pleased

Stayed there a few times very central and an excellent hotel - good value for money

Self

10/10

Exceptional

19 Jul 2025

RASHIDA

good

Business Self

10/10

Exceptional

16 Jul 2025

E

Le personnel est la clé du succès de cet endroit

Business Partner

6/10

Pleasant

13 Jul 2025

Subhash

Parking not convenient as out sourced

Business Family

10/10

Exceptional

12 Jul 2025

Viktor

Fantastic, very luxurious.

10/10

Exceptional

10 Jul 2025

anthonyE

Great stay

Leisure Self

8/10

Excellent

06 Jul 2025

Jeff

Good hotel with great dining and shopping option

Business Self

2/10

Poor

04 Jul 2025

Zoran

N/

Leisure Family_with_children

4/10

Poor

03 Jul 2025

Desislava

Not a 5 star hotel for sure. Cleanliness is bad, bedsheets changed only if you ask. Towels not changed, floors not mopped, dusty all over.

The location is convenient.

10/10

Exceptional

30 Jun 2025

Anna

Wonderful staff, great breakfast, & beautiful room. Highly recommended!

10/10

Exceptional

27 Jun 2025

Muhammad

As expected

6/10

Pleasant

27 Jun 2025

Marie Mae

First off, i picked this place becasue of location. IMO best location. I have stayed at this hotel 5 times in the last ten years. it seems to me, with every stay, the place looks worse and offers less than before. New ownership etc. Used to be the best in town and now it has that old musty hotel odor. Will i stay here next time , i come to Sofia, most likely..

Leisure Family

10/10

Exceptional

24 Jun 2025

PETER

This is a great hotel. The staf are so nice &
The rooms are big and very nice.

I would recommend this hotel & will stay again .

Business

10/10

Exceptional

22 Jun 2025

Nikolay

I’ve already said it, great experience

Self

10/10

Exceptional

18 Jun 2025

Irina

I had a great experience staying at this hotel and would highly recommend it.

Leisure Self

10/10

Exceptional

17 Jun 2025

Zoran

It is in a great location & it’s a very nice place!

Leisure Family

10/10

Exceptional

16 Jun 2025

William

Super clean and convenient

8/10

Excellent

06 Jun 2025

Mary

Work in progress

Balkan hotel overall good, still some kinks in renovated rooms. Ppl at the front desk super!! Buss ppl very helpful. Informed hotel about coffee maker not working… replaced right away.

Self