Sofia Balkan Palace

8/10

Excellent

13 Mar 2026

James

Ideally-located at the centre of Sofia. The hotel is nice with good facilities, although just check you are not in a room next to the lifts as that can be a bit noisy.

Friends

10/10

Exceptional

09 Mar 2026

Ruth

The hotel is in the very heart of Sofia, close to the main Station and many landmarks. It was really easy to move around and a safe area too. Vitosha Bulevard is just 2 minutes down the road, full of restaurants and shops.
The room was excellent, spacious and the bed comfortable. The shower was heaven and they use an outstanding brand for their gel, shampoo, body lotion, etc. Shout out to the girls in the bar at night, very patient and handling diffiuclt customer with so much grace. Thanks to all the staff that made me feel so good on my birthday and treated me like a princess. Thanks all, I will be back for sure!

Partner

10/10

Exceptional

02 Mar 2026

Mariana

Great hotel and location.

8/10

Excellent

01 Mar 2026

Luke

Nice, large room

Self

10/10

Exceptional

17 Feb 2026

Anamarie

The entire hotel was AMAZING!!! Everything was wonderful, staff, the car service, breakfast, vicinity of hotel, metro (although, we didn't use; it's right outside the front door) etc. I traveled with my 13-year old daughter and it was situated in a safe location. I highly recommend staying here if you are visiting Sofia!

Family_with_children

10/10

Exceptional

13 Feb 2026

Yeomon Emily

Clean room, excellent service. Very good hotel

10/10

Exceptional

04 Feb 2026

Joseph

Room was very nice and clean.
Staff was beyond accommodating and nice, specially Francisca from the front desk!
We would definitely stay here again on our next trip to Sofia

Leisure Family_with_children

8/10

Excellent

30 Jan 2026

Todorka

Dust on light fixtures

8/10

Excellent

25 Jan 2026

Adam

Great hotel, very well located, especially to the metro (90 seconds walk) - the only thing that let us (and overheard others), the hot food at the buffet breakfast was consistently not hot, they need to work on that. Other breakfast items were perfect, fruits, pastries etc.

Partner

10/10

Exceptional

25 Jan 2026

Todorka

Staff

6/10

Pleasant

20 Jan 2026

khaled

The room was okay, spacious and fancy
But the pillow cases are teared up, found some hair in the towels, and the light and curtains control is not the best, the room didn’t had the perfect sound proof windows or doors as i can hear people in the corridor talking, also i could hear the sirens from the streets

Leisure Self

10/10

Exceptional

08 Jan 2026

Nina

Room was amazing, very comfortable and the view was incredible. Only a few minor cons. The laundry service is very expensive, the building is on centralized air and in winter won’t allow you to go below 23*C so the room got quite warm, and the bellhops did not offer any help with the luggage on check in (only appearing after a suitcase got caught in the revolving door and I had to press the emergency stop).

8/10

Excellent

07 Jan 2026

vered

perfect location. clean & comfortable.

Friends_and_family Family

8/10

Excellent

03 Jan 2026

Patrick

Staff

Leisure Family

10/10

Exceptional

14 Dec 2025

Nick

Amazing building, modern but classical rooms. We loved it

4/10

Poor

08 Dec 2025

Shimon

No cleanup 3 2/4 days.
No soap at soap dispenser.
Smell of sewer.
Bad attitude of front office.
Shameful 3rd bed for the 3rd person.
Lies about “do not disturb” sign.

Friends_and_family Friends

10/10

Exceptional

02 Dec 2025

Jason

5 star everything!

Self

10/10

Exceptional

22 Nov 2025

Orit

We enjoyed our stay at the Balkan Palace at Sofia very much- the location was great, staff was helpful and very nice, room was big and cofortable and the heating fllor next to the shower was a very nice surprise! Defintely will recommend on this hotel for friends and familiy

Partner

10/10

Exceptional

12 Nov 2025

Geoffrey

The room was spacious well appointed, clean and comfortable. The hotel is grand and centrally located. The breakfast was outstanding,

Leisure Self

10/10

Exceptional

08 Nov 2025

chi wai

We had a wonderful stay at Sofia Balkan. The hotel is conveniently located next to Serdika metro station. Most location attractions are within walking distance.
The rooms are clean and modern. The shower temperature could be a bit hotter and it’s strange there’s no hair dryer in the room.

Would recommend this hotel.

Leisure Family_with_children

8/10

Excellent

29 Oct 2025

Tim

Location was good

4/10

Poor

27 Oct 2025

John

Shockingly bad service in every aspect. Room not cleaned, asked five times for a wine list at the restaurant, impossible to get a coffee refill at breakfast. They just weren’t interested in their guests.

Leisure Friends

8/10

Excellent

27 Oct 2025

Israel

When I check in, the bell boy was very rude

Leisure Friends

4/10

Poor

26 Oct 2025

Peter

Beautiful building in an excellent location. The property could be five star but has zero star service. Check-in was a nightmare, staff were rude and unconcerned with guests. Room cleaning, when it happened, was shoddy. Bathroom had embedded grime. Restaurant service was appalling. Asking four times for a menu, long wait for food and beverages. Sadly disappointing.

Leisure Friends

6/10

Pleasant

23 Oct 2025

benjamin

The availability of food at the bar was very limited by time and of very average quality, the reception staff were very offhand and fairly unhelpful. The bar staff were very friendly and apologetic, the problem would appear to be with the management. A great location and building, the plug in the bathroom sink had to be kept closed otherwise the smell in the room was disgusting.

Business_and_leisure Self

4/10

Poor

20 Oct 2025

Peter

Windowless room

I was allocated a room without a window and the drains were smelly. The rest of the hotel seemed very nice so I guess I just got a bad deal.

Business

6/10

Pleasant

17 Oct 2025

Plamen

The room was very comfortable and all the staff were great. It was very disappointing that many facilities were unavailable! It was also disappointing that you only provided us with two coffee pods, only provided powdered milk in the room, and didn't offer new bottles of water each day

Partner

10/10

Exceptional

11 Oct 2025

Chris

Ideally situated seemingly in the middle of the city and by a metro. Lovely spot. Nice bar. Good rooms. Decent breakfast. All good here!

Partner

10/10

Exceptional

02 Oct 2025

Hamid

Excellent hotel

Friends_and_family Friends

4/10

Poor

24 Sep 2025

Lyne

The room was very small with no view. There was no parking, found one at 32 euros per day. There was a wedding party at the hotel and the fire alarm at 1 am because the smoke machine triggered the alarm, the whole hotel evacuated, no staff to help or to tell what was going on , people on the street barefoot and in pyjamas. We didn't sleep for the rest of the night and had to leave early for the airport. It was a nightmare.

Leisure Partner

10/10

Exceptional

23 Sep 2025

Michael

The newly remodeled rooms were very nice. Overall this place was worth the money and a good stay.

Leisure Partner

10/10

Exceptional

22 Sep 2025

Hala

Excellent hotel in the middle of the city Center with everything around and very good breakfast

Partner

10/10

Exceptional

21 Sep 2025

Martin Rafael

Staff was good in understanding English and answered any questions I had

10/10

Exceptional

18 Sep 2025

Nikhail

Amazing

Amazing location and luxurious hotel.
Lovely pillows and bed.
Staff are very friendly and efficient.

Self

10/10

Exceptional

16 Sep 2025

Clare

Beautiful

Beautiful hotel in a great, central location. The bed was very comfortable. Suggestion would be to remove the safe from the bathroom which was already a very small room, it made it uncomfortable to be in the bathroom

Self

8/10

Excellent

09 Sep 2025

amir

ממוקם במרכז מעל תחנת סרדיקה, חדרים מרווחים, מעט מיושן, ארוחת בוקר טובה

Partner

10/10

Exceptional

09 Sep 2025

Albena

Excellent renovations. Everything was very luxurious. Location is top! Easy from/to the airport with the metro. Vitoshka is 5 min walk away.

Leisure Family

10/10

Exceptional

02 Sep 2025

sheldon

Great experience

8/10

Excellent

27 Aug 2025

Jeff

Good hotel on one of yhe main shopping streets

Business Partner

2/10

Poor

26 Aug 2025

Leyla

Missing face massager in the bathroom.

After check in I didn’t find a single hand towel for 2 days staying( just 2 big shower towels), no hear dryer, dirty cups from morning coffee and tea have been left in the room for 2 days.
The worth thing is that my face massager which I have left on the bathroom’s ’ top I didn’t find yesterday afternoon, just a bag was left.
Today during check out I did a complain at the reception, but in general that’s it shud not be happened.
I didn’t know that I have to lock up my personal face care in my bag.
I left my email address and phone number at the reception.
Kind regards
Leyla

Self

10/10

Exceptional

24 Aug 2025

Kalen

Perfect location in centre of Sofia within walking distance to everything.
Only drawback is there is no official parking & drop-off area which was inconvenient.
The property itself is wonderful with newly renovated modern rooms and smart features.
Breakfast is wonderful and would recommend. We did not try the lunch/dinner options.

Leisure Family_with_children

10/10

Exceptional

24 Aug 2025

georgio

The Sofia Balkan Palace Hotel offers a refined and comfortable stay in an unbeatable central location. The rooms are spacious, impeccably clean, and feature a stylish shower room that adds a touch of luxury. Staff are warm and welcoming, contributing to a pleasant overall experience. While the breakfast buffet could benefit from more variety—especially in drink options—the hotel’s elegance and convenience more than make up for it. I’d confidently rate it 4 out of 5 and recommend it to anyone visiting Sofia.

Self

6/10

Pleasant

21 Aug 2025

Saeed A

No well organized

Business Self

8/10

Excellent

16 Aug 2025

Atanas

Great location in city center

6/10

Pleasant

09 Aug 2025

yoel

It could have been a perfect stay.

I’m truly sorry to rate this hotel only three stars, but I cannot give a higher score after staying three days and having to sleep with a fan in my room because the AC was not working properly. I reported the issue to the front desk three times, yet nothing was done. It was clear they were aware of the problem, as a cheap fan was already in the room upon my arrival, which did not match the comfort level of the rest of the accommodations. Aside from that, the hotel itself is gorgeous, and the location is perfect. The room appeared to have been recently renovated—spacious, with an excellent view, beautiful décor, modern style, high-quality linens, excellent toiletries, and top-notch amenities. It was fantastic. Improving the minibar temperature would be a welcome upgrade. The service was also first-class—everything you would expect from a five-star hotel. Unfortunately, the failure to resolve a guest’s issue prevents me from giving the rating this property could have easily earned.

4/10

Poor

04 Aug 2025

Konstantin

The hotel itself is great. Room configuration, size and amenities were amazing. However, the room was extremely dirty, housekeeping was poor. Concierge services could not be reached, housekeeping didn’t bother to check that the body wash was running put, floor was filthy, could have been at least vacuumed and cleaned. Overall, the issue with the hotel is the poor management / if there was good management and sufficient supervision, this would be a great place to stay, considering the luxury level and the top location. Unbelievable also that in the morning during checkout there was nobody to help with my luggage, as the shifts were changing so the girl behind the counter just nodded. At the price point I pay, this means that usually the customer is wealthy and knows what he wants, so the management and guest services offered was not acceptable. I don’t think I will ever stay again there; which is pity due to the location and history of the place. Next time it will be either Radisson or Intercontinental. I recommend to look elsewhere if you Re considering to book this hotel

Leisure Family

6/10

Pleasant

03 Aug 2025

Katsiaryna

The hotel is beautiful, but AC didn’t work properly… it was crazy hot . No matter how I was lowering the temperature to low, it stayed on 25 C … the room 309 AC needs to be fixed

Leisure Family

6/10

Pleasant

31 Jul 2025

Nevena

The room was not clean. In fact someone had drawn a smiley face in the dust above the tv. It also seemed that the sheets had not been changed as there was fit and debris under the made comforter.

Leisure

10/10

Exceptional

29 Jul 2025

Daniel

Cool building where

8/10

Excellent

29 Jul 2025

marcin

nice but no swimming pool

10/10

Exceptional

22 Jul 2025

Daniel

Central, quiet, modern

In old Soviet era building but very modern and elegant room design. Quiet with very good windows. Very good breakfast

Partner

4/10

Poor

22 Jul 2025

Patricia

Hotel in Sofia

Taxi drop off was a long walk on uneven surfaces. Lobby was very nice. Help at restaurant was bad. Server was very rude. Made us feel like we were bothering him by entering to have lunch. Wine bottle that we ordered had turned sour. Probibsky due to poor storage. Hotel room was akward with different level and hard to understand lighting. No fan in bathroom. Fitness was mediocre.

Partner

10/10

Exceptional

21 Jul 2025

Jonathan

Very pleased

Stayed there a few times very central and an excellent hotel - good value for money

Self

10/10

Exceptional

19 Jul 2025

RASHIDA

good

Business Self

10/10

Exceptional

16 Jul 2025

E

Le personnel est la clé du succès de cet endroit

Business Partner

6/10

Pleasant

13 Jul 2025

Subhash

Parking not convenient as out sourced

Business Family

10/10

Exceptional

12 Jul 2025

Viktor

Fantastic, very luxurious.

10/10

Exceptional

10 Jul 2025

anthonyE

Great stay

Leisure Self

8/10

Excellent

06 Jul 2025

Jeff

Good hotel with great dining and shopping option

Business Self

2/10

Poor

04 Jul 2025

Zoran

N/

Leisure Family_with_children

4/10

Poor

03 Jul 2025

Desislava

Not a 5 star hotel for sure. Cleanliness is bad, bedsheets changed only if you ask. Towels not changed, floors not mopped, dusty all over.

The location is convenient.

10/10

Exceptional

30 Jun 2025

Anna

Wonderful staff, great breakfast, & beautiful room. Highly recommended!

10/10

Exceptional

27 Jun 2025

Muhammad

As expected

6/10

Pleasant

27 Jun 2025

Marie Mae

First off, i picked this place becasue of location. IMO best location. I have stayed at this hotel 5 times in the last ten years. it seems to me, with every stay, the place looks worse and offers less than before. New ownership etc. Used to be the best in town and now it has that old musty hotel odor. Will i stay here next time , i come to Sofia, most likely..

Leisure Family

10/10

Exceptional

24 Jun 2025

PETER

This is a great hotel. The staf are so nice &
The rooms are big and very nice.

I would recommend this hotel & will stay again .

Business

10/10

Exceptional

22 Jun 2025

Nikolay

I’ve already said it, great experience

Self

10/10

Exceptional

18 Jun 2025

Irina

I had a great experience staying at this hotel and would highly recommend it.

Leisure Self

10/10

Exceptional

17 Jun 2025

Zoran

It is in a great location & it’s a very nice place!

Leisure Family

10/10

Exceptional

16 Jun 2025

William

Super clean and convenient

8/10

Excellent

06 Jun 2025

Mary

Work in progress

Balkan hotel overall good, still some kinks in renovated rooms. Ppl at the front desk super!! Buss ppl very helpful. Informed hotel about coffee maker not working… replaced right away.

Self

8/10

Excellent

06 Jun 2025

Mary

Electrical not quite there yet, overhead bed nonfu

Stay was good, but lights not all working. Refrig also not on… no visible plugin. Coffee maker had to be replaced… nonfunctional. Shower gel & conditioners… plungers not working… couldn’t release plunger to work.

Self

10/10

Exceptional

28 May 2025

Boaz

Great Hotel, perfect location. Service is good

Hotel is great and centralized. Service is very good.
The room is clean, but be sure to check the “clean the room” before you leave it.

Partner

10/10

Exceptional

26 May 2025

Etay

I’ll start with the conclusion: our stay at the hotel was absolutely wonderful. Like, presidential-wonderful. Literally.

We landed in Sofia on a bleary-eyed early morning flight and arrived at the hotel around 11am. We weren't expecting miracles—just a place to drop our bags and maybe lie down on a horizontal surface. Instead, the front desk hit us with a one-two punch: early check-in AND an upgrade from junior suite to presidential suite. Yes, we went from \"tired tourists\" to \"honorary heads of state\" in under 5 minutes.

The suite? Massive. Bright. Immaculate. At first, we thought, “Who needs this much space?” but then found ourselves doing laps between the bathroom and the balcony just because we could.

Throughout the stay, it honestly felt like the staff had formed a secret society dedicated to pampering us. One night, after a leisurely dinner and evening stroll, we were ambushed in the lobby by Philipos, the F&B manager, wielding a mysterious pistachio dessert. \"Please,\" he said, handing it to us like a treasure, \"take it to your room and enjoy.\" Saying no was clearly not an option. Three minutes later, there was a knock on our door. A staff member stood there... with a fork and a napkin. The dessert had an entourage.

Also, everyone in the hotel seemed weirdly happy. Either the air vents are pumping joy or this place just knows how to treat people right.

5 stars! Would gladly get presidentially spoiled again.

--

Leisure Partner

10/10

Exceptional

20 May 2025

Nancy

This was the most beautiful hotel I have ever stayed in. The staff were all friendly and they gave me an early check in and upgraded me to a suite. ( Expedia gold member perk). The location was walking distance to everything. I actually can’t wait to go back.

Business Self

10/10

Exceptional

13 May 2025

Moaaz Bin

All the major tourist attractions are at your door step. From airport there is a train one can catch into the city centre where it’s station is located just across the street from the hotel.

Leisure Self

4/10

Poor

01 May 2025

Yovka

Honestly, we were supposed to stay 4 nights, but we cut our stay to only 2 nights. The room was too warm, the shower was broken, it was dirty overall. The guests next door were quite noisy. We had to knock on their door a couple of times. My husband had to fix the shower valve multiple times in order for us to take a shower. When we arrived at the hotel to check in - at 3:15 pm, we were told that our room is not ready and we need to wait another 30-40 mins. And last but not least, we paid $406 for 2 nights for a 5-star hotel. The premises and the service do not reflect a 5-star hotel and the charge. On top of everything, at the end of our stay, they charge us twice the daily taxes. It was a nightmare. We just gave up and left.
It was a very bad and disappointing experience.

Leisure Family

10/10

Exceptional

27 Apr 2025

Sally

Really nice central place to stay.

Partner

8/10

Excellent

22 Apr 2025

Kay

Perfect location and good service

Overall we had a comfortable 4-night stay, there were a few issues but the staff mostly found solutions. The location is perfect, 2-5min wall to Serdika station, Vitosha Blvd and not much longer to other sites.
The room was too hot and AC couldn’t be changed from 25deg so we had to open the window. Checkin was late so they gave us a better room. There was a dirty cup left in the room, shower gel was empty & phone wasn’t working which they resolved quickly.

Friends_and_family Family

10/10

Exceptional

18 Apr 2025

Jeremy

Very nice hotel in a great location.
The staff were friendly.
Breakfast was delicious and plentiful.
Lots of hot water and great water pressure in the shower.
Very convenient for exploring central Sofia, and there's a metro station outside the hotel.

Leisure Partner

10/10

Exceptional

17 Apr 2025

Pavel

Great hotel, awesome location

10/10

Exceptional

14 Apr 2025

Luke

Location, staff, breakfast & property were lovely

Leisure

8/10

Excellent

07 Apr 2025

Arlene

The hotel itself is excellent; however, access is somewhat inconvenient, as guests must transport their luggage (on a
cobble road) considerable distance from the car drop-off point to the hotel's door.

Leisure Family

10/10

Exceptional

07 Apr 2025

Stamen

Cozy hotel in best location

You get exactly what you expect

Friends_and_family Family

8/10

Excellent

02 Apr 2025

Yingshun

Good location. Clean room although was unable to control room temperature to air conditioning as it was in heating mode

Leisure Self

10/10

Exceptional

31 Mar 2025

Verified traveler

Best hotel

This is by far the best hotel in Sofia. It is very central, clean and good service. I did notice the doorman or bellman does not open the door for you if if he is right there.

Friends_and_family Family

10/10

Exceptional

26 Mar 2025

ANDREW

The level of attentiveness from the staff was excellent - Would use this hotel again.

Business

6/10

Pleasant

19 Mar 2025

Ziad

Their AC system was not up to the mark.It was not cooling the room.This should be improved.

Business Self

10/10

Exceptional

16 Mar 2025

Haim Hagay

Location location location. Right in the middle of things. Room is very nice, good size, clean and convenient. Good breakfast.

Leisure Family

10/10

Exceptional

09 Mar 2025

Jason

Amazing location and 5Star accommodation

Business_and_leisure Partner

8/10

Excellent

08 Mar 2025

Jeff

Great hotel great location

Business Self

10/10

Exceptional

27 Feb 2025

Michael

Modern and upgrade palatial hotel

Very friendly and professional front-desk. Check-in was easy (6pm on a Friday). A nice, comfortable and clean hotel. I like the modern upgrades of this vintage hotel. Location is at the center of town, steps away from the Metro station, and walking distance to the sights.

Business

8/10

Excellent

16 Feb 2025

Michael

Excellent stay and met my expectations. The breakfast was excellent!

Leisure

8/10

Excellent

22 Jan 2025

Steve

Room was clean but nothing like the Expedia picture of a Junior Suite. It had a balcony but that was up some steps so you couldn’t see the view from the room.

Business Partner

10/10

Exceptional

09 Jan 2025

anthonyE

Everything was great

Leisure Self

2/10

Poor

06 Jan 2025

DAHIANA

I have to wait 3 hours and 45 minutes for my room to be ready. I’m sure they have cameras on my room and they are extremely rude with American people. Do not go there.

Leisure Family_with_children

8/10

Excellent

03 Jan 2025

waleed

This is my second visit to the hotel i found the telephone in the room not working, you cannot call reception or room service, also the cleaning team knocking doors several times for clean in spit of there is sign on door if you need them they are noisy.

Friends_and_family Family

10/10

Exceptional

30 Dec 2024

Stanislav

Great location

Leisure Friends

10/10

Exceptional

29 Dec 2024

Erik

Fantastic Hotel in Great Location

This was the perfect spot to explore Sofia by foot. The bed was very comfortable, the room was immaculately clean, and the reception desk was extremely friendly and helpful. Highly recommended.

Self

2/10

Poor

29 Dec 2024

LAURA

Beautiful properly well located. Awful dirty, we had to asked 3 times each day to have our room clean- always half done. The floor was so dirty you could see the spots.
We got upgraded to a “suite” the bathroom door did not work could not close - and they claim the latch was broken and could not be fixed! The hall rug even disgusting. Really sad about the hotel experience for such a nice properry

Leisure Partner

8/10

Excellent

28 Dec 2024

William

Made a great effort for Christmas with decorations for the children. Breakfast was lovely

Leisure Family_with_children