Name: Eurostars Sofia City
Address: 6 Stara Planina Street, 6, Sofia, 1000, BG

10/10

Exceptional

29 Jul 2026

Gilda

Good location, clean, friendly and professional staff.

10/10

Exceptional

26 May 2026

Teresa

Very convenient for several major sights in the city. Comfortable, if small, rooms. Staff extremely helpful. Stayed here with small group and we were all very satisfied with the accommodations, great breakfast, and overall good experience.

Friends

8/10

Excellent

09 May 2026

sunita

Staff were always friendly and helpful. The hotel is in a great location and easy to walk to attractions.

Friends_and_family Family

8/10

Excellent

06 May 2026

Sunita

Great location. Very walkable. Staff friendly and helpful.

Family

6/10

Pleasant

23 Apr 2026

Albert

They are using an external company for their cleaning. The cleaning staff are unfriendly and do not do a good job. The front desk staff are good. The breakfast is good.

Partner

4/10

Poor

16 Feb 2026

Rein

This is not a 4 star hotel. With my experience, this should be no more than 3 stars.

I stayed in the 4th floor. There was hair on the blankets. Like a lot. WiFi kept disconnecting so I had to keep using my data. Also, the AC was not working. I brought up it up to the front desk, she giggled and told me that there are no rooms left.

The only pros is the closeness of this hotel and the water pressure.

With the price you pay and the quality, you might as well stay in a hostel.

Self

10/10

Exceptional

24 Jan 2026

Michelle P

Perfect hotel in the perfect location. Restaurant on site, easy access to all the nice sites. It’s all positive. There is nothing that needs to be changed. They’re doing a fantastic job.

Leisure Friends

10/10

Exceptional

30 Nov 2025

NEIL BENJAMIN

Efficient and good value.

Self

10/10

Exceptional

09 Aug 2025

Svetlana

It is slose to any point of interest by walking.

Leisure Family

10/10

Exceptional

09 Aug 2025

Thomas

Great Euro hotel within walking distance of most sights in central Sofia. A great hub for a nice day(s) in the capital. Convenient to drive to, with parking directly beside the hotel. Rooms were clean and QUIET. Sofa bed was of good Quality. Staff were helpful with dinner recommendations. Breakfast was very good. Reviewer: 55y.o. With teenagers from US.

Leisure Family

10/10

Exceptional

12 Jul 2025

Joy

Property overall a bit oldie! And my suggestion to clean the piping in the bathroom its moldy very dangerous and look so gross. Other than that everything is good from the desk personnel to the dining I’m very satisfied.

Leisure Self

6/10

Pleasant

26 Jun 2025

Neil

Disappointing business trip

Upon check in receptionist very rude. Room was not terribly clean and shower pan did not drain. Had to ask for shower gel as run out. Pretty poor for a 4 star hotel.
My colleague had to change rooms, as air conditioning did not work, not great in 42 degree heat. Also, same problem with shower and room
Not properly cleaned.
Excellent location and let down with above.

Business

6/10

Pleasant

19 Jun 2025

Jim

Short (6-hour) layover between flights. Were given the ‘handicapped room’.

It wasn’t needed, but, that was what we were given.

Not close to ADA specs. No turn-around area in room, only bathroom. No room for transfer from chair to bed, if needed. It was an all were bathroom, but the flooring was same as rest of flooring and extremely slippery when wet, and pretty much everything gets wet during shower.

We only had a total of 5-1/2 hours for dining, shower and sleep before transfer to IS, and being next to the elevator and right off of reception was noisy.

Attached restaurant was much better than expected. It is a hold and warm type kitchen, but the outcome was quite pleasant.

Service was good.

Partner

8/10

Excellent

30 May 2025

Alan

?

10/10

Exceptional

25 May 2025

Vesselina

Very clean, exceptionally friendly staff and very convenient location!

Leisure Friends

6/10

Pleasant

02 May 2025

Robert

Average hotel at great location

Average hotel and accommodation at excellent location with food at breakfast below EU standatds of choices and quality

Partner

10/10

Exceptional

18 Apr 2025

Verified traveler

Great hotel

Excellent position within easy walk to all the attractions. Staff were really friendly and helpful

Partner

10/10

Exceptional

04 Apr 2025

Valeriya

The location is great - next to the historic downtown Sofia. The staff is friendly, respectful and 24/7 available. We needed a taxi at 3:30 am and it came 4 minutes after the receptionist made the call. Will be back.

Leisure Family

10/10

Exceptional

04 Oct 2024

Sean

Nice and clean and good location

Friends_and_family Friends

8/10

Excellent

01 Sep 2024

Ahmad

one night stay.. great location and clean .. good big bathroom and good bed.

Leisure Friends

10/10

Exceptional

12 Aug 2024

Mark

A very nice hotel located in the centre of Sofia.
The Alexander Nevski Cathedral is 5-10 minute walk, The Largo, Sveta-Nedela Cathedral and Banya Bashi Mosque and Vitosha Boulevard are 10-15 minutes walk from the hotel.
The staff are friendly, knowledgeable and efficient.
The rooms are spacious, clean, comfortable beds and have tea and coffee making facilities.
Highly recommended.

Leisure Self

10/10

Exceptional

09 Aug 2024

Svetlana

!

6/10

Pleasant

21 Jul 2024

Christopher

Aside from a check out from a receptionist who was unfriendly to the point of hostile, the hotel was otherwise fine, but nothing special.Other people working there seemed pleasant.

We never saw the bar being used, and it generally felt a bit tired. However the room was clean, a decent size, and the hotel was sited within easy walking distance of the main attractions.

Leisure

8/10

Excellent

16 Jul 2024

Alfred

Very easy to walk around. And it was nice and secluded down a side street, so not too noisy.

Leisure Friends

6/10

Pleasant

14 Jul 2024

Angel

My room was full of some dark butterflies. They seemed to have come out of the bathroom, so I had to change my room, the staff was good enough to give me another room, although there was also one butterfly in that room as well, I didn’t want to bother changing rooms as it seemed like it is the issue with the whole hotel and I had only 3 hours to sleep! Otherwise, good location and staff was good but definitely needs some bugs inspection!

8/10

Excellent

05 Jul 2024

JOSE ANTONIO

Great location

This hotel has a great location.
Spacious and very clean room.
Excellent breakfast buffet.

Friends_and_family Family

10/10

Exceptional

27 Jun 2024

Douglas

Almost all of the staff (Alex, Ava, Vanya, director of breakfasts) was terrific with the exception of one receptionist, who was sullen and unresponsive.

The hotel is centrally located -- across the street from the opera, which we attended -- and not far from the important sites. Breakfasts were wonderful.

Leisure Friends

8/10

Excellent

27 Jun 2024

Elaine Waldman

The receptionist who checked us in was rude and unhelpful giving us a very bad impression of the hotel. Fortunately the manager checked with me the next day and from then on our stay was outstanding. With the exception of the first receptionist, we found the staff to be outstanding. I highly recommend them.

Leisure

10/10

Exceptional

26 Jun 2024

David

Great stay

Excellent hotel with friendly staff and very comfy bed. Good breakfast. Would definitely stay here again

Partner

8/10

Excellent

25 Jun 2024

Ani

Nice hotel

A good hotel with good location. Price vs quality is justified.

Friends_and_family Family

6/10

Pleasant

30 May 2024

Gilles

Worth a 2 stars hotel

Hotel well located, closed to city center

Business

4/10

Poor

28 May 2024

Jana

Low value for money.

This is not 4 stars hotel level.
Room was old designed.
Bugs in bathroom.
Dirty carpet.
Reception team was ok.
I paid too much for this.
I am gold customer and this time I was very very disappointed.

Self

10/10

Exceptional

16 May 2024

Vahik

The front desk girl on the 16th went out of her way to help us ( I do not know her name! She had long orange her! Very efficient!

Leisure Family

10/10

Exceptional

11 Apr 2024

Richard Simon

Hotel was spotlessly clean and service throughout the hotel was excellent. The hotel was modern, new carpets and modern furnishings. Our room was excellent and the lift takes you up to each floor.
The breakfast was superb, very large range of continental plus cooked food such as an English breakfast, the coffee out of the two machines was exceptional.
The staff were always so helpful and very nice to chat to, also very knowledgeable.
The hotel is 15 mins walk from metro Serdika and easy to find. The pavement before the hotel is uneven and at night it was quite dark so be aware but was very safe in the neighbourhood.
Our favourite eaterie was Spaghetti Kitchen bar in Svetla, the food is to die for and cheap, two main meals plus dessert £25, also they catered very well for gluten free. Near the hotel is a local Billa supermarket which has a very comprehensive range of food and drink etc.
Overall thankyou to the hotel for a fabulous stay.

Leisure Partner

8/10

Excellent

18 Nov 2023

Inga

Room was good and clean

10/10

Exceptional

08 Nov 2023

julia

Great hotel in a great location

Friends_and_family Family

10/10

Exceptional

06 Aug 2023

Jeny

Excellent choice

We had such a great staying in this hotel! The room was very comfortable, cozy, clean and quiet. The breakfast was amazing, big variety of foods. The stuff at the reception and the restaurant very polite and professional. The hotel located in the center of Sofia, walkable distance to every tourist attraction in the center. Will recommend the hotel!

Partner

8/10

Excellent

05 Aug 2023

Carolyn

Front desk employees were all very friendly and helpful with directions and restaurant recommendations. Main down fall was lack of WiFi in the room. However, WiFi worked well in the lobby area. Good location and great breakfast!

Self

10/10

Exceptional

19 Jul 2023

Elise

Excellent hotel and location

This hotel was extremely clean and comfortable, along with the location being excellent. The breakfast was well done with a lot of choices for everyone. But what really stood out and made our stay so wonderful was Katie at the front desk. She made the hotel feel like a home. We looked forward to seeing her at the start and end of our days. She helped with anything needed and even things I didn’t realize we needed. She is proof people make a big difference in an experience.

Friends_and_family Friends

10/10

Exceptional

21 Jun 2023

Yordanka

Superb

Very clean and quiet, location is convenient and close to everything and the receptionist Katia in the morning was kind, professional
and friendly to us. Would definitely recommend this hotel!

Friends_and_family Family

10/10

Exceptional

28 Apr 2023

Nailya

my regular hotel in Sofia

My second stay at the hotel and I will be back again. The location, service, facilities, cleanliness, comfort, breakfast - all good. Wifi is slow all over and that's the only area for improvement.

Business

10/10

Exceptional

16 Dec 2022

Nicholas

It is affordable hotel. The room is good. Well located and excellent services abd price is fare. But the corridors is outdated and they seem to planning to do upgrade soon of the interior. But lobby, outside building, windows and room and food are excellent.

Leisure Self

10/10

Exceptional

23 Oct 2022

Xifan

Good place to stay.

Leisure Partner

10/10

Exceptional

30 Sep 2022

Eric

Very friendly atmosphere, rooms were neat, would come again!

Leisure Friends

8/10

Excellent

27 Sep 2022

Katia

Thank you to Teodor, front desk receptionist, who made my stay in the hotel safe and pleasant.

Leisure Self

10/10

Exceptional

24 Sep 2022

Eric

Great place to stay! Location is also good with busses, trams and metro.

Leisure Self

8/10

Excellent

02 Aug 2022

Svitlana

Good place for staying

Leisure

10/10

Exceptional

10 Jul 2022

Verified traveler

staff very helpful when I said I had injured myself on the trip over. guy at the checkout was a bit unfriendly - and I almost docked a star but everyone else was excellent so I didn't

Business

6/10

Pleasant

03 Jul 2022

Svetlana

Average..... no USB outlets that are in need for guests from outside Europe. Impossible to use my North American chargers.

Leisure Family

10/10

Exceptional

23 Jun 2022

Nikolay

Good overall, would come back.

8/10

Excellent

15 Jun 2022

Agnes

Room was wonderful and very spacious and very clean. Breakfast had a good assortment of hot and cold foods. Area around hotel is good for walking to attractions. WIFI was terrible - we complained but nothing changed

Leisure Family

10/10

Exceptional

15 Jun 2022

Sergei

Nice, mosern hotel, close to all historical sites and restaurants. Friendly staff and very good breakfast for the cost.

Leisure Partner

10/10

Exceptional

05 Apr 2022

Ralph

Very good value for money, in walking distance of sights, shopping and metro station.

Business_and_leisure Self

10/10

Exceptional

03 Jan 2022

Tatiana

Excellent

It was a great night stay experience. As a silver member I had a bonus what was very nice of them. Wonderful breakfast, a cozy bed, but kinda tiny bathroom where you can find even body lotion!

Self

10/10

Exceptional

14 Sep 2021

Anna

First stay in Sofia! Very close to airport and city center! Excellent breakfast (fruits, meats, cheeses, eggs, baked good)...very clean!!

Leisure Self

8/10

Excellent

02 Aug 2021

Ayse

City break hotel

I stayed for four nights. First night i couldn't sleep due to air conditioning units outside my window so asked for another room. New room was between lift, restaurant and road which I found ironic however it was actually quiet and had a good sleep. My room, bed, bathroom were all comfortable and clean. Appreciated the drinks tray and fridge. Breakfast had plenty of cold and hot options. Only saw one waiter who was very pleasant and professional. Walking distance to the centre and the sights. As i had a late flight they looked after my bags after check out. I think main advantage of this hotel are the reasonable check in and out times.

Self

10/10

Exceptional

15 Jun 2021

Verified traveler

Organized transfer from the airport by the hotel.

Business Self

10/10

Exceptional

14 Jun 2021

Verified traveler

Wonderful boutique hotel in the center of Sofia, just 5 minutes from Alexander Nevski Cathedral. The room was lovely with beautiful design touches. It was super clean and the staff were very friendly and helpful. I will definitely be back.

Leisure Self

2/10

Poor

12 Oct 2020

Kris

Noisy HVAC - couldn’t sleep, hotel didn’t care to fix it

Leisure Partner

10/10

Exceptional

12 Feb 2020

keith

We only had a 1 night stay before an onward flight but would recommend this hotel , location is quite good although a 10-15 minute walk to civilisation is required

Friends_and_family Friends

10/10

Exceptional

11 Feb 2020

G S

Very nice and new hotel. Very well located. Nice breakfast and wifi connection working fine.

Partner

10/10

Exceptional

05 Jan 2020

Anita

amazing stay

Amazing hotel clean tidy food was a very good quality rooms spacious and very well presented will definitely stay there again

Friends_and_family Family

10/10

Exceptional

23 Nov 2019

Yaniv

מיקום המלון מצויין כ 15 דקות הליכה מכל האטרקציות במרכז העיר.
המלון נקי מסודר ארוחת בוקר מושלמת.
ישנה מסעדה במלון פתוחה עד 11 בלילה כל יום, מספקת אוכל טעים וטרי.

Friends_and_family Family

8/10

Excellent

30 Sep 2019

Bethan

Good first impression of Bulgaria

A good location, close to things to see in the city. The staff were friendly, particularly on the front desk. The restaurant could take some tips from them, as they took quite a little while to warm up. Breakfast wasn’t bad but not amazing! Room was comfy and very clean and lift went to all floors!

Friends_and_family Friends

4/10

Poor

21 Sep 2019

Bob

The only thing that was good in the hotel was the breakfast. The hotel is located in a poor district that does not seem very safe at night. There is a lateral entrance to the hotel that is not locked or monitored at night creating an unsafe environment. The hotel is far from everything.Some of the door locks did not work (although we had complained 3 times) The room was small and the bathroom was unpractical. The check out process was a pain because they came up with all kinds of last minutes taxes (real or imaginary?) The final price did not match what had been offered by Expedia. We paid because the employee was becoming threatening.

Leisure Family

6/10

Pleasant

01 Sep 2019

Janet

Not 4 star

The hotel is modern but small. The rooms are nice and the beds are comfortable. The balcony’s are overrun with bugs and obviously are not swept as there are tons of dead bugs and webs. The breakfast was always cold, I guess they make it once and just leave it sitting there for three hours. W Front desk staff were very helpful. Overall not a hotel that I would stay here again there are many others to chose from that offer more value. This hotel is listed as 4 star yet there is no iron in the room, housekeeping is hit or miss, there were socks left on the floor from previous guest and surfaces were not clean. I had to use disinfecting wipes as surfaces were sticky.

Friends_and_family Family

10/10

Exceptional

22 Aug 2019

Cathryn

Excellent choice for Sofia

I highly recommend BW City Hotel in Sofia. My room was in the renovated section and it was small but tastefully decorated and very comfortable. The front desk was always helpful and responsive. The hotel is in an excellent location, in walking distance to many of the city's sights The breakfast buffet includes a variety of choices and dinner in the hotel restaurant was very good.

Self

8/10

Excellent

15 Aug 2019

Derren

90% good but improvement in flexibility needed

Reception on arrival very good. Pleasant helpful staff. Room good with everything you might need. Parking rather expensive for an insecure car park ( anyone could walk in) but hotel also in a good central location. The cold offering at breakfast was excellent, the warm offer less so.
Downsides: one very surly barman who would be better suited to professions that don’t require contact with customers. Two, the apparent impossibility to get some ice at 21:45. It seems no one was willing to unlock the door to the bar to get to the ice machine. Anyhow I managed to overcome the obstacle, but they could have been more helpful.

Partner

8/10

Excellent

14 Aug 2019

George

Good location, clean, reasonable price, friendly and helpful staff. Excellent breakfast!!

Leisure Self

10/10

Exceptional

01 Aug 2019

EyalH

Designed and good looking rooms, Well cleaned, Comfort, Stuff were so nice and service-oriented. Location is great - 1 minuted walking to alexander navasky cathadrela and 10 minuted to vitosha bulevard and in general 10 minutes to all main attractions.

Leisure Family

8/10

Excellent

30 Jul 2019

Verified traveler

dinner issue

I picked this hotel to be assured we would not have to look for a place for dinner since my husband has mobility issues. When I returned from a day out touring we were surprised to find the restaurant closed for a private party (wedding). The hotel offered us food in he lounge area which we accepted but it was a little uncomfortable to dine with people passing by constantly.

Partner

8/10

Excellent

18 Jul 2019

Saj/Sam

Location was great, very clean and quiet. Good breakfast options. Lovely helpful reception staff.

Leisure Friends

10/10

Exceptional

13 Jul 2019

Graham

Great Location, good beer

Great location in City Centre well appointed hotel with pleasant staff and comfortable rooms.

Partner

6/10

Pleasant

26 Jun 2019

Verified traveler

I made a reservation at this property and also booked airport transfer through them. Upon pick up from the airport, I was informed that there was a problem with the room and they were unable to accommodate me; however, they have transferred my reservation to another nearby comparable hotel. For compensation, they comped my airport transfer. Even though I was unable to stay at this property, I think they have acted very appropriately.

Leisure Friends

10/10

Exceptional

20 Jun 2019

Lynne

Interesting Bulgaria

Bulgaria is a historically interesting country. People are friendly, kind and well educated. They are supportive of different cultures, religions and lifestyles. Everyone will feel welcomed and fascinated there.

Friends

10/10

Exceptional

01 Jun 2019

Verified traveler

Good stay overall. it was unfortunate that we were there during two prom nights with our room being just above the event.

Partner

8/10

Excellent

18 May 2019

Verified traveler

Modern hotel near the center of the city. Only liquid soap is supplied in the bathroom. Room needs 2 chairs but has only 1. Breakfast is full of variety but not big on crisp bacon or less than well done eggs. All food and beverages are self-serve.

Leisure Partner

10/10

Exceptional

17 May 2019

Julian

Good

More than adequate for a trip to Sofia.
Convenient, good location, clean, excellent staff.
First class breakfast.

Partner

10/10

Exceptional

07 May 2019

Verified traveler

Quite out of the way hotel, good location. Looks like the rooms have been upgraded recently.

Leisure Self

10/10

Exceptional

04 May 2019

Verified traveler

Staff and location are pretty good. Parking is very expensive.

Leisure Family

10/10

Exceptional

01 May 2019

Uzi

Very nice staff good location, great breakfast nice room.

Partner

8/10

Excellent

17 Mar 2019

DAVID J

A good bolt hole for Sofia

A comfortable hotel in a reasonably nice area. Reception staff were lovely and very helpful. Our group of 5 arrived earlier than check in time but the hotel were very accommodating with rooms. All rooms were clean, reasonably large and comfortable. Breakfast was plentiful although the hot dishes were a bit hit and miss. I would thoroughly recommend this hotel.

Friends

10/10

Exceptional

14 Mar 2019

Verified traveler

The hotel is small but that was to its advantage.
Spotless clean in all public areas. Rooms could not be faulted.
They have a airport collection and drop off which was 32 euro return for two of us, well worth it to avoid hassle.
Would return and also recommend a visit

Leisure Family

10/10

Exceptional

27 Jan 2019

Torri

Perfect location in Sofia

Perfect location close to major attractions. Clean & comfortable. The airport shuttle was perfect as well.

Friends

8/10

Excellent

05 Nov 2018

Verified traveler

Thanks for good service and enjoyed my quick stay.
Looking forward to be back soon .
Thanks

6/10

Pleasant

04 Nov 2018

Verified traveler

Ok

Average hotel, 10-15 mins walk to the centre.

Friends

10/10

Exceptional

10 Oct 2018

Kevin

Nice clean hotel in a very walkable area of Sofia. Near the Pedestrian walkway. Clean rooms, nice breakfast buffett (included).

6/10

Pleasant

04 Oct 2018

Pavel

The hotel is located in the center of Sofia, the room was small, without glasses for toothbrushes, TV wasn't working, a soap in a tube in the bathroom was ended on the next day, without a big mirror in the room (only one near a table). Breakfast wasn't rich and almost without options for vegans despite the fact I asked to add them before my arrival. The transfer to an aeroport was expensive but convenient. There is a small parking area for guest too.

10/10

Exceptional

29 Sep 2018

yair

Great hotel

Great

Friends

10/10

Exceptional

13 Sep 2018

Verified traveler

Great central hotel! It was very convenient for exploring Sofia.

10/10

Exceptional

23 Aug 2018

Brian

Home from home

This hotel was a hop, skip and a jump from the Alexander Nevski Cathedral on one side, and a short walk to the central metro station the other. All the main city sites are accessible by foot really. The staff were very welcoming and helpful. The room was modern and clean - felt like perhaps it was recently done up. In fact the whole place felt brand new. Breakfast was plentiful, delicious and in a spacious relaxed environment. We split our visit to Sofia with a trip to Istanbul and used this hotel at the start and end of our visit. Coming back felt like coming home.

Partner

8/10

Excellent

16 Aug 2018

Douglas

Left to hump 5 bags up to our room but other than that it was okay.

Partner

10/10

Exceptional

08 Aug 2018

John

My trip

Lovely hotel great helpfull staff only problem we had was one room that we booked the door was broken and couldn’t gain access to about 2.45 am manager sorted it out and was given the room free for the night would stay there again the room I was in on the top floor was like a penthouse I would stay again easily

Friends

10/10

Exceptional

05 Aug 2018

YOUNG HOON

Nice condition of room facilities, and breakfast was very good to me.

6/10

Pleasant

04 Aug 2018

Verified traveler

Good location

The best three things about this hotel are the location, the cleanliness and the breakfast spread.
However, several things were amiss.
We booked and paid for a superior room but were given a double room. This can happen and would have been OK if when questioned the receptionist had not lied. She blatently stated that all the rooms were superior.....? Had she read the hotel web site?....It was obvious we had been down graded for a tour group.
The breakfast spread was good but there were no staff present to clear tables. Guests had to clear tables to make room and scrounge for their own cutlery. When staff did turn up an hour into breakfast time they were noticeably grumpy.
The room was good but the two bedside lights and room light appeared to be on the same switch away from the bed....awkward when one party wants to read and one wants to sleep.
All this was a pity because the rooms are nicely done and the location is perfect but I would not recommend this hotel to independent travellors.

8/10

Excellent

05 Jun 2018

Dave

Standard 4-star hotel

We stayed for 2 nights and overall the hotel was good but there were a few things that should be improved. There were lamps in our bathroom that kept switching off, some cracked tiles, and the door handle to the bathroom door was so loose that once I ended up holding one part of it in my hand. If you get a room with a courtyard view, it's going to be an awful view. If you get a room with a street view, there will be window lamps switching off and on constantly. We don't know what the hotel management was trying to achieve with that light show. The breakfast buffet was good and plentiful. The reception staff was friendly.

10/10

Exceptional

15 May 2018

Stephen

Trip with friends

Hotel was in a good location for getting around .Clean,good breakfast and helpful staff.

Friends

6/10

Pleasant

10 May 2018

Zaid

Good but needs pro staff and some renovation