COOP Hotel Sofia

8/10

Excellent

30 Oct 2025

Isaac

The curtain is hanging sloppily and the carpet needs a dry cleaning.

Partner

10/10

Exceptional

28 Sep 2025

Vanya

The onl

10/10

Exceptional

26 Sep 2025

Susan

This was an absolutely wonderful hotel and the staff was super friendly and helpful! It is very close to most of the historical sites- within a 10 minute walk. Highly recommend!!

8/10

Excellent

25 Sep 2025

Georg

Quiet place, nice room, friendly staff. Located in the center of the city, easy walk around with nice restaurants and shops. Overall pleasant stay...

Business Family

10/10

Exceptional

28 Aug 2025

Jacob

Good stay

10/10

Exceptional

16 Jul 2025

Mandar

Great location

10/10

Exceptional

04 Jul 2025

James

Nice hotel

Lovely hotel and staff tho one desk host speaks little English and compreehends nil.

Self

10/10

Exceptional

12 Jun 2025

Katie

Great location! Beautifully appointed room, friendly staff and a generous breakfast. I would highly recommend this hotel.

Leisure Partner

10/10

Exceptional

11 Mar 2025

Ercan

The hotel was clean and the staff were lovely.

Business Self

8/10

Excellent

17 Nov 2024

Thomas

The shower was excellent!! Breakfast is good but I wish they would mix it up a bit for each day.

Business_and_leisure Family

8/10

Excellent

04 Nov 2024

Howard

Located in the city center. One of the two room service ordered for dinner didnt come which was disappointed. Otherwise, its good in other aspects.

Leisure Self

6/10

Pleasant

07 Oct 2024

James

Ehhh!

Reasonably nice amenities and the rooms and common areas are well appointed. Included breakfast was tasty and adequate, but nothing too special. Strictly self- Service. No air conditioning, so slep with window open. As my room face the road, I had to wear earplugs. I might have well slept on a stone slab. Absolutely no cushion to the mattress. And, pillows were small and lumpy. Not bad for the price, but I wouldn’t stay there again.

Self

10/10

Exceptional

28 Jul 2024

Aleksandra

A very clean, nice and well kept hotel in centre of Sofia. Marya, the receptionist, went above and beyond to ensure we have a confortable stay

Friends_and_family Family

10/10

Exceptional

24 Jul 2024

Sergei

Everything is very good

Business_and_leisure

10/10

Exceptional

11 Jul 2024

Lillowtie

Great customer service, very clean and modern, close to a lot of sight seeing!

Self

10/10

Exceptional

11 Jul 2024

Francisco

Clean wide spaces in the room scarcely decorated but good for sleeping A/C individually controlled and working perfectly ( thermostat) which nowadays is a real luxe…

Leisure Self

8/10

Excellent

08 Jul 2024

Katarina

The air conditioning was not very good. It was too hot.
They did not need to change towels every day, we think.
Apart from that, it was really good!

Partner

8/10

Excellent

05 Jul 2024

herberth

Great location. We stay here every year.

Leisure Family

4/10

Poor

29 Jun 2024

Anka

The property itself was fine, but we had several issues with the bathroom sink and the tabletop in the room as well as the food.

Leisure Family

8/10

Excellent

11 Jun 2024

Tracey Lilian

Lovely building ,very quiet we had a junior suite which was very spacious and cleaned every day We really enjoyed our stay the location was great for exploring Sofia

Only downside was one day the breakfast was cold and we had sour milk but they rectified this very quickly

Leisure Partner

8/10

Excellent

07 May 2024

ANDREW

Co Op Hotel - Decent Value

Generally happy with our choice. We had been thinking it was the Coop horel - but it's seemed to be actually the Co-Op as they had pictures of the Rochdale Pioneers from the 18th century in the bedroom corridors.

Aircon in our room seemed unavailable, both us and our frields seemed to have a choice of 'heat' or 'fan' (couldn't detect a difference on any 'fan' settings) and it was too noisy to open the window - lucily it wasn't really hot while we were there. Great to have a kettle and the breakfast was a bit hit and miss (they would heat one ban-marie (eggs) but not the other one (bacon etc). Lots of amenities in the room and products (although be very careful with the shaving kit!). Shower pressure was fabulous. Good location near the cathederal and mini market accross the road is well stocked. Bed was comfy and we were given another pillow (one in the cupobard had no pillowcase). Strange not to have a bar but you in the heart of a capital city so it was not an issue.

Overall would probably stay again. Pictures (which confusted our friends in a different hotel) show a monerlithic modern glass fronted hotel - bit it's actually the 6 story period building in the foreground and the big building maybe offices etc.

Friends_and_family Friends

10/10

Exceptional

24 Mar 2024

Amanda

One night, simple, restful stay — exactly what I needed! Lots of amenities in the room!

Leisure Self

8/10

Excellent

28 Feb 2024

Gary

The hotel is nicely equipped with all amenities you can want, the area is awful.

Leisure Partner

10/10

Exceptional

22 Feb 2024

Ayse Inel

Excellent

Business_and_leisure

10/10

Exceptional

03 Feb 2024

Tania

Had a great stay. Very nice and clean hotel. Breakfast was delicious and bus stop right infront of hotel. Would definitely stay again.

Leisure Partner

10/10

Exceptional

13 Jan 2024

riad

Friendly hotel Fair price

Very clean

Partner

10/10

Exceptional

15 Dec 2023

Andrew

A very comfortable stay. The breakfast was really good and set us up for the day.

10/10

Exceptional

16 Nov 2023

Anthony

It was extremely accommodating

Self

8/10

Excellent

18 Oct 2023

Jun Kyeoung

I enjoyed the stay in the hotel.

Business Self

8/10

Excellent

29 Jul 2023

herberth

Great location close to restaurants, shopping, historical places, galleries. Friendly staff and they offer parking.
Have stayed here before and will do so on future trips.

Leisure Family

8/10

Excellent

02 Jul 2023

Gillian

Welcoming

8/10

Excellent

13 Jun 2023

Nicholas

Good location. Friendly staff. Spacious room. Would recommend

Partner

4/10

Poor

25 May 2023

Ion

Very outdated hotel. Service far from being client oriented…….

Business

8/10

Excellent

22 May 2023

Daniel

Nice hotel

Staff were really nice and helpful. Very clean, a little dated but good price.

Friends_and_family Friends

6/10

Pleasant

27 Feb 2023

Laura

Positives and negatives.

First the positives:
The COOP hotel is in a fantastic location in the heart of Sofia. Everything was walkable. The breakfast buffet was nice and offered a lot of selection. We had complementary small bottles of water in our room daily. The room is spacious and well laid out. The hotel felt safe and the area around the hotel also felt safe. The hotel has a fantastic sauna and locker facilities. (Seriously - book the sauna if you stay here!)

Then the negatives:
I tried to reach out to the hotel before my stay to arrange taxi service from the train station. They never replied. Nor did they apologize for failing to reply.
The room temperature averaged 27 degrees. I called the front desk due to the discomfortable heat in the room. Twice they told me they would turn on the AC to cool the room, the third time they told me that all they have it heat and the fourth time they told me that there was nothing they could do. With my window wide open the room cooled, but then I couldn't sleep from the noise of traffic.
Speaking of sleep, the bed was terribly uncomfortable and the bedding was scratchy. Between the heat, the hard mattress and the scratchy bedding, I could not sleep well.
The room had a deep soaking tub and a shower head in the tub. There was no curtain and just a small glass wall near the shower head. The shower was powerful. So powerful that whenever we took showers we had lakes all over the bathroom floor. The small glass wall was too small and insufficient.

Friends_and_family Friends

10/10

Exceptional

09 Nov 2022

Marion Ellen

Centrally located, exc2ll2nt amenities, incredible breakfast, helpful, friendly staff, especially Alexandra at the front desk. I stayed from 10/31/2022 to 11/6/2022.

Leisure Self

10/10

Exceptional

28 Oct 2022

Sally

Great stay

Good breakfast and very comfy bed and pillows.

Partner

10/10

Exceptional

23 Oct 2022

Eyal

Was nice confutable hotel good service, clean

Friends_and_family Family

10/10

Exceptional

11 Oct 2022

Glenn

Conenient walk into the centre of town.

Leisure Self

8/10

Excellent

14 Aug 2022

herberth

Nice hotel in the downtown area. Our double room was nice and spacious. There was an issue with the drainage but hotel personnel resolved same day.
Hotel is very close to lots of historical places and great restaurants. We were able to walk for lunch or dinner every day. Definitely will book again for future trips.

Leisure Family

10/10

Exceptional

24 Jun 2022

jan

Your Door system is not well, my keycard lost Data evryday, but the rest was perfect

Business

10/10

Exceptional

01 Jun 2022

Karen

This hotel had the largest bathtub I have ever seen. It was wonderful. Very accommodating staff!

Leisure Family

10/10

Exceptional

18 Apr 2022

Felipe

Great stay

the staff was really nice and helpfull.

Partner

8/10

Excellent

16 Apr 2022

Verified traveler

Excellent city break or business trip hotel.

I enjoyed my stay at Coop hotel. The hotel is located really well in Sofia’s city centre. It is great for a bit of sightseeing and also a spot of shopping. Staff were very friendly and efficient.

Self

6/10

Pleasant

11 Apr 2022

Bjarni

Look futher before you book

I think they bought there good reviues. When you flush the toilet water sprays all over you leg and the floor. Mini bar had 1 beer inside and no info in the room how to call room service or even if they have room service. Breakfast was like in two star hotel. Room was clean that is all good I can say about this hotel I will not book it again.

Self

10/10

Exceptional

22 Sep 2021

Stanimira

perfect amazing value for money!

Friendly super clean in great location! you must go!!!1

Self

10/10

Exceptional

18 Sep 2021

Stanimira

Great value for money. Couldn't fault it!

Very pleasant hotel. Roomy with great facilities. Location is tip top very central. Staff are very accommodating. I felt very safe and comfortable there. Would return in a heartbeat!

Self

2/10

Poor

29 Aug 2021

Peter

Absolute disaster, i was forced to pay twice for my stay, once with Expidia when i booked the room and once at hotel when i checked out. Management at the hotel is simply not existing

Leisure Self

10/10

Exceptional

01 Oct 2020

Rishabh

Very nice hotel.. friendly staff and very convenient

Leisure Self

10/10

Exceptional

29 Feb 2020

Verified traveler

Great place. I will definitely stay here next time as well. The staff is nice and friendly.

Friends_and_family Family

10/10

Exceptional

07 Feb 2020

Verified traveler

This hotel has a good location. Our room was spacious but yet cozy. Very clean.

Leisure Partner

4/10

Poor

03 Jan 2020

Verified traveler

The location was great and staff were helpful.
It’s just my rooms bathroom smells so bad had to change the room, and then when I changed it the room was very cold
But as it was central heating couldn’t do much.

Partner

10/10

Exceptional

08 Nov 2019

Claudia

Excellent! Very nice staff. Room and bathroom were cleaned everyday but the bed was not made.
Didn’t get any indication on VIP package. Non withstanding was able to use the spa facilities for showering and getting ready to travel even after checking out that was very important due to a long flight

Business Self

8/10

Excellent

02 Nov 2019

David

Based on the room rates and exterior photos, I thought this was more of an historic or luxury property. The hotel was fine but not fancy at all. It didn't feel overly welcoming - just a nice place to stay in Sofia. Excellent location for us as it was quiet at night and reasonable walking distance to metro and bus station. The bed was surprising very comfortable but the duvet had a stain and the carpet was worn (why no hardwood floors?). The bathroom was good and the room was clean with good climate control - A/C and window opened which was important. Breakfast was fine (typical) though for me hotel coffee is often of poor quality.

As an Expedia VIP I was offered Free Parking which is ridiculous as we had no car. Why bother to be a VIP hotel if you can't offer a benefit that a guest can enjoy. Instead a bottle of Bulgarian wine in the room or drink at the bar would be much appreciated (for example). I would consider staying there again but not for the rate I paid as it seemed overpriced based on the cost of living in Sofia - maybe that's due to a lack of competition in the city. So overall OK if you get a good price

Leisure Partner

8/10

Excellent

30 Oct 2019

Demian

Good option for city centee

Great location, good rooms, average breakfast.

Friends_and_family Family

10/10

Exceptional

25 Oct 2019

Michel

Fantastic value for the price, great location.

Business

8/10

Excellent

17 Oct 2019

Nick

Well priced hotel within walking distance of city centre. Reasonable breakfast, nice rooms, friendly staff.

Friends_and_family Friends

2/10

Poor

13 Oct 2019

Rusty

We booked the wrong date by mistake and when we tried to work through expedia, the hotel refused to change the date one day forward. yes I read the terms and conditions and I will admit that they were technically correct and did not have to refund my booking or move the reservation.

If the hotel had been full and there was a convention in town and they would have lost money by making the change, then I would completely understand. This was not the case. In then end, I believe in the golden rule of treating others as you would like to be treated. I wish the hotel would have been a little more willing to adjust for the name of customer service. Based on this experience I can not suggest dealing with or consider booking with them in the future.

Companies that have rules most certainly have the right to enforce them as they see fit, but sometimes a little good will goes a long way. A class I taught previously, we worked with managers and showed them the data in regards to keep and attracting customers. I wish this company had had the benefit of this training.

Leisure Family

10/10

Exceptional

08 Oct 2019

Verified traveler

Very nice hotel in convenient area.

Initially I was in a very noisy room beside the staff room but was moved to an apt once I informed them about the noise issue. After that everything was good. Very nice friendly helpful staff. In a good area not far from the landmark church of Sofia. Would stay there again. Gym very small with few items of equipment.

8/10

Excellent

17 Aug 2019

Nicola

Good location, clean and big room

Partner

10/10

Exceptional

12 Aug 2019

Charles

Amazing Stay

Amazing service , clean , can’t wait to return

Partner

10/10

Exceptional

10 Aug 2019

Charles

10+

Great breakfast very. Friendly excellent service

Friends

10/10

Exceptional

25 Jul 2019

Verified traveler

Good sized comfy quiet room. Nice helpful staff. Central location.

Leisure Partner

10/10

Exceptional

29 Jun 2019

Verified traveler

Perfect location for visiting this wonderful city. I would definitely recommend this hotel to friends and family

Leisure Partner

10/10

Exceptional

14 Jun 2019

Yvonne

Convenient location; modern hotel.

Friends from around the world were meeting for a holiday in Bulgaria and an assortment of us - from UK, USA, Australia, Ireland and the Netherlands - had booked into the Coop hotel. It was a typical business hotel with modern design, a varied breakfast selection, a central position and nothing against it at all. It was a little peculiar that, to get a drink at the bar, one had to ask the receptionist who would telephone to the adjacent building for a member of staff to come and serve but - if you were not in a hurry - this was not a problem.

Friends

8/10

Excellent

23 May 2019

Maria

Great city centre hotel

Great hotel with a central location, close to the cultural sights of Sofia. Service is excellent, very efficient, breakfast was very good - we very much enjoyed our stay in COOP and hope to be back soon!

Family

10/10

Exceptional

22 May 2019

Verified traveler

The hotel is new, has great amenities, spacious rooms and great location, as well as reasonable pricing so great value for money

Business_and_leisure Self

10/10

Exceptional

18 Apr 2019

Verified traveler

The team on the reception desk were amazing! Friendly and helpful, organising taxis and giving directions and recommendations - smiley, quick and efficient. That’s what makes a guest feel welcome and want to return again... Thanks so much - Simon

Business Self

10/10

Exceptional

05 Apr 2019

Amir

Nice hotel and good location with good breakfast and all was ok

Business Self

10/10

Exceptional

31 Mar 2019

Ian

Excellently run hotel close to sights with parking

Rooms and service are as good as a Marriott, but at half the cost, service was excellent, absolutely pleased to stay there. Breakfast was good and staff couldn’t be more helpful. Position for cultural sightseeing is excellent as very close, but perhaps not classed as being in the main hotel area . Secure underground Parking was a real winner for us. Only thing could be improved was that the restaurant is not advertised or signed so we missed it.

Partner

10/10

Exceptional

18 Mar 2019

Verified traveler

Brand new rooms, with good furnishings, comofortable bed and excellent amentities in the centre of Sofia, at very affordable rates

Business Self

10/10

Exceptional

20 Feb 2019

Genevieve

Delicious breakfast.

8/10

Excellent

03 Feb 2019

Yan

The bed was not very confortable
Breakfast is fine
I wanted to buy more nights, they proposed on price and then they changed to a higher price

10/10

Exceptional

26 Jan 2019

Verified traveler

Very clean and big rooms. Friendly staff and in the middle of the city.

Business Self

8/10

Excellent

11 Dec 2018

ALAN

Nice Hotel

Nice hotel, clean and in an area within easy walking distance to the main sights. Staff very, very helpful. Wifi great.
The only negatives for us, were that the beds were on the hard side and the hot breakfast selection was not very hot.

Friends

8/10

Excellent

06 Nov 2018

Shimon

Excellent, clean, quality, excellent breakfast

Excellent hotel, clean, good breakfast, very good location, close to everywhere on foot

Friends

10/10

Exceptional

30 Oct 2018

Verified traveler

The hotel is comfortable the staff very friendly.The hotel is central to all transport sightseeing. Would stay in Hotel if visiting Sofia again.

Partner

10/10

Exceptional

28 Oct 2018

Verified traveler

Good hotel

Very nice hotel. 10 minutes from the main Serdica Metro. Lots of sights near by. Great rooms and bathroom. Good restaurants nearby and The Tea House, great for tea and live music and Wednesday's and Friday's.

8/10

Excellent

27 Oct 2018

Matias

Okay

Good location and price value. Improve: gym facilities and breakfast variety

10/10

Exceptional

25 Oct 2018

Verified traveler

Value for money.

This hotel is modern and has all the facilities one would expect. Room and bathroom very clean. Breakfast was plentiful with a wide choice of food. The hotel is in an excellent position for walking to all the main sights.

Partner

10/10

Exceptional

09 Oct 2018

yevgenia

Very nice, new hotel in the center of the Sofia, very easy to get to NDK, to Vitosha Blvd. and so forth. Perfect breakfast, fresh and tasty. Would be nice to have a lamp on a top desk with a mirror, needs more light.

8/10

Excellent

09 Oct 2018

Stephan

Great choice

Only a short night stop but I would have liked to stay longer and enjoy the hotel more

Partner

8/10

Excellent

01 Sep 2018

Ronald

3 nights in Sofia

Hotel is very clean & friendly. Bed was to hard for my taste. The room was very nice. Absolutely a great value for the money. Convenient, walkable and the most excellent staff

8/10

Excellent

30 Aug 2018

Farid

it was good moments in the hotel especially regarding the warm hospitality of the staff. the location was near Sofia city center and the majority of historical places.

10/10

Exceptional

24 Aug 2018

D

Nice hotel close to main attractions

Hotel is basically brand new so in an excellent condition, clean, fresh and very nicely decorated. Breakfast is good with lots of choices of food thought the juices could be made fresh for the price (and they did not taste very nice). Hotel is easy to locate and is a 15min walk to the main attractions. Check in was smooth with the lady that checked us in being very nice. The people in the reception after that were not as nice or professional with a couple of them drinking alcohol behind the desk late in the evening and trying to hide in the room next to reception as soon as we came in.

10/10

Exceptional

18 Aug 2018

anan

perfect

thanks for all tony / monika all the best im come again

10/10

Exceptional

04 Aug 2018

Eyad

Wonderful hotel

Stayed 3 nights and everything was fine.

8/10

Excellent

09 Jul 2018

Larry

Decent city centre hotel.

Enjoyable visit to Sofia for the weekend with two friends. The Coop hotel is in a good location to see the cathederal in Sofia and is a short walk to other attractions in the city. Standard double rooms were nice and clean. Large comfortable bed, with good firm matress (felt like memory foam?). Staff on the reception desk were very welcoming and helpful. The rooms had air-conditioning, though on the first night I wasn't able to adjust the temperature or turn it off, as it kept asking for a key code. Reception desk rectified this for me on 2nd day.

8/10

Excellent

28 Jun 2018

Kevin

Nice Hotel with good location

The hotel was very nice and a very good location that waswalking distance to the sights, very good breakfast, only issue was the room cleaning didn't leave towels at night the front desk got that done and they didn't refill shampoos etc. other than that it was a very good place , Sophie is a wonderful city

10/10

Exceptional

27 Jun 2018

Verified traveler

Comfortable room

Comfortable room, good location, friendly staff. Lots of choice at breakfast.

10/10

Exceptional

22 Jun 2018

paul

We were in Sofia for four days. The hotel is in a great location for all the sights. The service was excellent, breakfast was good - I will be staying ther again for sure

Partner

10/10

Exceptional

12 Jun 2018

John

Excellent hotel and location

Fantastic hotel at a fantastic location at a very reasonable price.

10/10

Exceptional

05 Jun 2018

RAN

Great

Friends

10/10

Exceptional

01 Jun 2018

Andrew

Great hotel

Great hotel, new and clean. Helpful staff and large rooms/bathrooms.
The bar was shut at 12 midnight but they did recommend we got drinks from the shop and sit on the terrace outside and drink them.

8/10

Excellent

29 May 2018

Verified traveler

It really is the Coop.

Lovely service all round. Hotel was good, nothing special, but clean and comfortable. Seems to be part of some linked cooperative businesses.

10/10

Exceptional

25 Apr 2018

Maria

Good value for money

Recently renovated, comfortable and clean; good location quite close to a metro stop (7/10min walk)

10/10

Exceptional

16 Apr 2018

Ad

New hotel, great breakfast included

Very good hotel, walking distance from center. Very complete breakfast included and nice staff. Good bathtub as well.

8/10

Excellent

03 Apr 2018

Yunan

Nice modernized hotel

Nice location, comfortable & modernized hotel room, solid breakfast, most of the staffs are friendly, Monica at the front desk is especially helpful! thank you!
The only downside is the shower, water splash everywhere, I guess this is the common problem In most European countries.

10/10

Exceptional

24 Mar 2018

Diana

Amazing hotel

Comfortable rooms, great location and good service. Very good and tasty breakfast

Partner

10/10

Exceptional

20 Mar 2018

Verified traveler

Lovely hotel with excellent meeting rooms