Extended Stay America - Portland

2/10

Poor

06 Mar 2026

Aliantha

Dirty. Staff often not at front desk. Phone to front desk disconnected. Smells like smoke. Most of equipment in in gym broken. Smelled like smoke. Entrances opened without keys and random people went in and out of hotel at all hours. Loud. Horrible.

6/10

Pleasant

04 Mar 2026

Sara

The trash room in the hallway was absolutely disgusting and stunk terrible the entire time I was there (room was bottom back two doors down from the dreaded trash stairs.) I cannot believe that is even a thing, trash inside! Way gross.

Self

8/10

Excellent

27 Feb 2026

Karla

Yes room was clean, it had stove a d refrigerator that was slightly loud keep us from sleeping

Partner

10/10

Exceptional

20 Feb 2026

Jerry

Really nice

2/10

Poor

17 Feb 2026

SASIKUMAR

Stinky smell. No Kitchen Utensils all taken.

6/10

Pleasant

16 Feb 2026

Wendi

Staff was great the room was great minus we found a cockroach in the room.

Leisure Pet

10/10

Exceptional

12 Feb 2026

Billy

Awesome staff

10/10

Exceptional

09 Feb 2026

ROY

Definitely in better shape after they fixed it up. The back door was broken and would not work with the key card. They did not have enough silverware. The help was nice and friendly. All in all it was a good price for a good room. Will stay again.

Leisure Family

2/10

Poor

07 Jan 2026

NILSON

The door the room was really dirty. I asked them to clean it. They never put attention to me. The microwave was really dirty. The key to enter. I have to go all the time to the front desk because it’s something going on. They were bad or something because they never work so I had to go all the time to the front desk.

Leisure Family

4/10

Poor

31 Dec 2025

Kristal

Our room wasn’t clean (it didn’t look like it had been cleaned in a long time) and there was mold in our toilet.

Friends_and_family Family

10/10

Exceptional

31 Dec 2025

Alexander

Lovely staff great place to stay

6/10

Pleasant

26 Dec 2025

Bercan

Breakfast menu consisted of mini blueberry and chocolate chocolate chip muffins and some type of granola bar.
Loud base thumping, probably from the parking kit all night intermittently. Was still going at 7am when I got up.

Business_and_leisure

8/10

Excellent

18 Dec 2025

Alexander

Excellente love the rooms here and the staff

Self

8/10

Excellent

05 Dec 2025

Agnes Judith Toro-

Pros: Staff great, available all the time. Rooms and areas clean. Laundry area was easy and a must. Cons.: The breakfast was full the first day, then everyday has less and less. This was the only thing, I think it should be filled as the first day, I always when early (6:30 to 7:30), it wasn't that I got there at 9:00 to 9:30 am.

10/10

Exceptional

03 Dec 2025

Blake

Great

10/10

Exceptional

03 Dec 2025

Blake

Great

10/10

Exceptional

03 Dec 2025

Addisu

Vary convenience and quality place to stay , the manager she so professional and friendly
Thanks for your hospitality

Business Self

6/10

Pleasant

01 Dec 2025

elizabeth

Garbage cans located at the bottom of the stairwell meant the entire stairwell has a smell of garbage.

Bathroom door did not close (the latch would not click into the door jam).

Leisure Partner

10/10

Exceptional

29 Nov 2025

Blake

Christina at this location was so helpful most wonderful receptionist I’ve ever dealt with

6/10

Pleasant

28 Nov 2025

Ira

Brenda was extremely helpful with our issues. She is a wonderful employee

6/10

Pleasant

16 Nov 2025

Joshua S

There was no breakfast provided which was one of the reasons we booked this place
It took 45 minutes for someone to check us in since there was no one in the lobby and the doors to get in and out of the hotel were broken and did not lock

Business Partner

8/10

Excellent

02 Nov 2025

Cathy

Clean room,location

Leisure Partner

8/10

Excellent

28 Oct 2025

Naga MuraliKrishna

Yes

2/10

Poor

12 Oct 2025

Marco

there is a lot of noise, those on the side didn't let us sleep, we called the reception and they didn't solve anything

Partner

2/10

Poor

10 Oct 2025

Stefanie

Once we saw cockroaches, our stay became less than comfortable.

Friends_and_family Family

10/10

Exceptional

20 Sep 2025

James

Would recommend

Me and my significant other decided to get away for a relaxing weekend. The room was great. Lots of room and love the kitchen in the room. No complaints and we will be back

Partner

4/10

Poor

18 Sep 2025

Alexandra

Room was dirty; lots of bugs; and they had maintenance while I was there where they changed out the beds and got new TVs. When I came back to my hotel room, they brought the new bed in, but didn't make it so on my vacation after a day out I had to come back to my hotel and make my own bed. not really a problem, but on vacation, not ideal at all.

Leisure Self

4/10

Poor

14 Sep 2025

Brian

Dirty and noisy

2/10

Poor

28 Aug 2025

Steven

I am requesting a portion of my last four days at the hotel that I booked through Expedia, but paid three on site. The hotel's WIFI wiring was down for almost a week, and I was unable to login to finish very important legal papers I needed to finish. I would have moved from the hotel if it was for the fact that the amount of papers I had were sorted and placed in the room in a specific order and had to be entered online in that order. Not only did the lack of wifi stop me from working on the case, but it also prevented the front desk to be notified of my Expedia payent, and instead of the clerk calling Expedia and requesting confirmation of the payment, the clearl tore off a piece of paper and gave me the direct number to Expedia to GET IT STRAIGHTENED OUT. I recorded the conversation, and will use the recording for a lawsuit I'm filing against Extended Stay America if I don't get a full refund of my time spent there during August 2025, specifically 20th-23rd. Plus the hassle and embarrassment of the same clerk calling the police, as if your hotel had won a \"judgement' against me and forced me to move out of the hotel. At 71 years old and disabled, this lack of assistance, harassment, fraud, and failure to provide promised services amounts to Elderly Abuse, which is a FEDERAL CIVIL RIGHTS CRIME. It will be tried in a Federal District Court, and my attorneys will be asking for significant punitive damages, and your clerk and manager may face criminal charges for abuse.

Business Self

2/10

Poor

24 Aug 2025

Amy

This was my absolute WORST experience in a hotel in my entire life. The hotel its self is not very clean. There were the same pieces of garbage, food and hairballs lining the carpets in the halls the entire time I was there. That wasn’t my breaking point, this was. I came back to the hotel around midnight after a wedding and my key card wasn’t working and I couldn’t access my room. I went to the lobby and the “maintenance” guy tried to open my door with my key and his master key and neither worked. Apparently there were absolutely no other workers there and he refused to call for help. I told him to call someone to open my door and he kept saying he doesn’t have any numbers of the other employees or managers but refused to actually look or do anything. After telling me I could sleep in the LOBBY and gesturing me into a random closet, another hotel guest overheard our ongoing predicament, noticed me almost in tears and terrified at this point, and stepped in. The other hotel guest had to physically use the key card machine and figure out how to make me a card so I could actually get into my room since the worker didn’t want to help. Once I was settled into my room with the help of the amazing guest, it was about 1230-1 am. The maintenance man then decided to come back to my room POUNDING on my door insisting I open it for him. After yelling no and then hysterically crying he finally went away. I feared for my LIFE staying here and I will never return or recommend it.

Leisure Self

4/10

Poor

23 Aug 2025

Steven

I booked and paid intermittently, waiting for the wifi to work on.a very important legal project, and the Wifi was down in the office and throughout the hotel. I was told by the 3rd party wifi provider it would be up in 24-72 hours, and that was my second day (aug 18) but the wifi was ought until Friday night, Aug 20. I couldn't finish my project but was prepared to EXTEND MY STAY another week now that the WIFI was working. There is no way to simply say \"EXTEND MY STAY\" on expedia. I can't find how to book the same room on your website. I literally think I'm being hacked because I need to book from Sat. Aug 23 to August 30. How do I do this, and also make sure this time the hotel GETS THE BOOKING? everything else is great, but it is extremely important that I not mess this project up by moving over 700 already arranged categorized documents until the rest are finished. how do I book through today Sunday, then Sunday go Friday or longer?

10/10

Exceptional

21 Aug 2025

Kelsea

Wonderful.

8/10

Excellent

17 Aug 2025

julia

Very nice staff love the location it’s near a few shopping centers, overall had a great experience.

Leisure Partner

6/10

Pleasant

17 Aug 2025

Craig

Had to ask for towels daily, which was a bit Annoying. On the last night I lost my key and had to wait for over 30 minutes for someone to come to the front desk. The trash at the end of the stairwell tended to pile up, but was taken care of by the end of the day

Leisure Pet

6/10

Pleasant

16 Aug 2025

Breanna

Kept finding hair in our room especially in towels.

2/10

Poor

15 Aug 2025

Holly

Not so good

I’m sorry. But the whole hotel smelled like a dumpster. The only reason we ended up staying is because the bed was clean. Ended up to be hard as concrete. Won’t be back.

Partner

2/10

Poor

12 Aug 2025

stephanie

Dirty and moldy

I arrived as a late check in after a 12 hour long drive . It was about 2am when i checked in so i wasnt expecting anyone chipper at the front desk. All i wanted was a shower and a good nights sleep. The shower, however was filthy. It had hair and dirt in it. All the furniture had fingerprints and who knows what else on it. Clearly not even wiped down. The place reeked of mold and caused my allergies to flare up. Later we realized they had water leaking into the ceiling, walls, and carpets of the hallways. Needless to say i did not have a good nights rest.

Partner

6/10

Pleasant

12 Aug 2025

Steven

why does EVERY HOTEL HAVE RIPOFF CABLE SETUPS THAT DOBN'T SHOW THE NAMES OF THE MOVIES, CANT SYNC THE GUIDE CHANNEL SHOWS COMING U, AND ONE ACTUALLY IS SHOWING YESTERDAY'S DATE AND IS THREE HOURS BEHIND. This means wbat you read on the channel guide is the show playing on east standard time. too bad you are on Pacific Standard Time. You have no idea what channel is currently showing. It's already passed by, you are three hours ahead. How hard is it to get a tech in to sync the cable because every room has the same problem. Also, what's with the ICE machine, only one for three floors and 100 rooms... yipes. Finally THE STUPIDEST AND MOST DANGEROUS IS THEY MAKE YOU TYPE IN YOUR FULL NAME, EMAIL and then, perfect for every single woman like myself, MY ROOM NUMBER.. You have no idea who is looking at your location and your data. All hotels are not WIFI SAFE, but this is another level. You should only need a wifi access password and type ONCE. You want \"Fast\" internet, pay $2.00 a DAY to get it.

10/10

Exceptional

04 Aug 2025

Albert

Lovely environment.

Leisure Self

2/10

Poor

03 Aug 2025

Jesse

Dirty everywhere, hallways, room, stinks, key card didn’t work until 3rd replacement, amenities included a pool but the pool was removed years ago and replaced with a patio.

2/10

Poor

02 Aug 2025

Javier

Lost my AirPods traced them to the back to my room lady was with her dog she let me look but could not find them she was rude and rushed me out before I could finish looking could not have had a worse experience the bed was supposed to be a q

8/10

Excellent

01 Aug 2025

Syrena

It was nice to be able to find an affordable place for a couple night where I could do laundry on site and sleep. The room was clean, and the A/C worked well. If I wanted to, I could have made use of the kitchen with two burners and a full refrigerator.

Business_and_leisure Self

8/10

Excellent

29 Jul 2025

Addisu

Good location

6/10

Pleasant

27 Jul 2025

Don

the property is under remodel; my room was well worn and in need of being redone.

Self

6/10

Pleasant

21 Jul 2025

Christina

.

Business_and_leisure Self

2/10

Poor

15 Jul 2025

Isreal

Staff need improve on making customers feel welcome i can keep writing cuz i wont stop

Business Friends

10/10

Exceptional

14 Jul 2025

Clayton

Nice

Business Self

2/10

Poor

13 Jul 2025

Liming

Hotel is in a terrible condition. We arrived around 10 pm and they don’t have a clean room for us. They sent us to a room with garbage/ trash from last guest still not cleaned. The staff was rude - said she is from laundry department not even a front desk agent. We ended up switching to another hotel

Friends_and_family Family

4/10

Poor

13 Jul 2025

Charles

The bar that holds drinks in the freezer held together with tape the carpet need to be shampooed the housing for the air conditioner not attached

Partner

10/10

Exceptional

13 Jul 2025

Gerald

Nice staff and location was convenient

8/10

Excellent

12 Jul 2025

Zarah

I like the location

Leisure Family_with_children

8/10

Excellent

09 Jul 2025

Randal

Great stay

Leisure Family

4/10

Poor

07 Jul 2025

Alexander Yakov

Dirty place.

Leisure Family

4/10

Poor

06 Jul 2025

BROOK

Gross, not worth more than 50 bucks a night

Absolutely discusting, the room had been gone through but my kids found food, mayo packets in a pillow case (obviously not changed out) pubic hair all over the bathroom and sink.

Excellent room layout but discusting cleanliness.

Friends_and_family Family

6/10

Pleasant

05 Jul 2025

kateena

The bed was very comfortable. The chair had huge slashes in it. Floors filthy. Dishwasher didn't work reported.. staff could have cared less. Fire alarm went off 2 ofv the 4 nights we stayed. Left a day early.. horrible food smell in the halls.

Business_and_leisure Partner

2/10

Poor

03 Jul 2025

Tamar

They claim the rooms come “equipped with everything thing you need” but this wasn’t the case. No coffee maker, no cooking items, no cups or plates or silverware, no bedding for the pull out sofa bed. Apparently, it’s available via request at check-in. However, this was not mentioned by the staff member who checked us in.

When I did request it, they had mismatched sheets and a blanket but no pillows. The cooking and dining items were unavailable because housekeeping had left for the day without cleaning the remaining sets.

There’s awful smells in every hallway. The bathroom is super tiny, the tub faucet was broken and the king bed was like sleeping on a piece of plywood. The living room furniture all had cigarette burns in them. The door had a gap under it and random guests would knock on the door at random hours.

If you need a super cheap place and don’t care about having amenities; it might work for you. Do not recommend for families. Stay

Business_and_leisure Family

10/10

Exceptional

02 Jul 2025

derrick

Emma the Manager is an awesome Human Being. Very kind, thoughtful and professional. Well put together as well.

Leisure Partner

2/10

Poor

30 Jun 2025

Julie

Sofa bed mattress stained in multiple places. No linen, no hangars, party next door. Bathroom smelled like urine. Big roach in light fixture. Curtains falling apart. I was in room 134. It was disgustingly and very disappointing. I was supposed to stay 3 nights but I only stayed one because it was too late for me to find another hotel that night. However, I left the next day I would like the other two nights refunded. I already submitted a complaint. And did a live chat with an Expedia agent. Haven’t heard back from anyone yet.

Leisure Family

6/10

Pleasant

29 Jun 2025

Maria

I would have liked to give it more stars but the property just smelled and appeared old. I guess you would expect it from an extended place where there are kitchens and cooking is allowed. The staff tried to be helpful but lack of resources made it hard (not enough toasters available).

Leisure Family

2/10

Poor

29 Jun 2025

laurie

old place which is odd for the area. hallways & elevator stunk. room smelled of stale cigarettes. couch cushions severely ripped, desk chair dirty. did not stay beyond 5 minutes. asked a different room, same bad smells. would never recommend this hotel.

Friends_and_family Family

8/10

Excellent

28 Jun 2025

Michael

very pet friendly!

2/10

Poor

27 Jun 2025

Verified traveler

Hotel was dirty, rude front desk people.

When arrival the room had an Oder to it, it fact the whole hotel had the same Oder. Room had crumbs on the floor and chairs, and had issue with the turning on shower. I decided to leave on June 21st to stay with family member. I arrive at the hotel at 3:30pm when I arrive the front desk had a sign that said 15min wait. so I went to my room pack my stuff, I arrive back at the front desk at 4:00pm Still no one was at the front desk. I loaded and moved my car to front door. Came back into the lobby and still no one at the front desk. So I called Extended Stay America phone number and front desk girl cam running out of the back room. I told her I need to check out and I need the bell hop dolly to finish loading by stuff from the room. I check out but since I was leaving a day early she couldn't give me a receipt or change in price for leaving a day early because it was a third party purchase. I will never stay here again or use a third party hotel purchase again.

Friends_and_family Family

2/10

Poor

23 Jun 2025

Evelyn

Very dirty smelled very bad there was dog pee in the foyer there was half naked people in the hallways. It took 45 mins for staff to show up and check in. Bugs in room

Leisure Family_with_children

4/10

Poor

22 Jun 2025

Joe

Room was clean the ac work when it wanted

Leisure Partner

6/10

Pleasant

22 Jun 2025

Matthew

You get what ya pay for. Needs a good deep cleaning. Pull out bed mattress was filthy. Had to go to front desk to get the bedding for the pull out

Friends_and_family Family

8/10

Excellent

16 Jun 2025

Gilbert

Outside was just a tad bit rundown.

Leisure Self

4/10

Poor

16 Jun 2025

Diep

Smells in the room

2/10

Poor

15 Jun 2025

Reyna

It was an economical choice but I still expect to have a flushing toilet! 3 days with no fix and we were told that they don’t have maintenance available on the weekends. They didn’t have a comparable room to move us to and they didn’t offer any discount or fix. Outside there was dog poop all over and no poop bags or garbage cans for poop bags to be disposed of. DO NOT stay here!

Friends_and_family Friends

8/10

Excellent

15 Jun 2025

Carlisle

Earplugs Do Not Suffice

My only problem was the noisy refrigerator which loudly hummed at night and disrupted my sleep.

Business

10/10

Exceptional

09 Jun 2025

janet

Will stay longer next time. Although a nitro grain bar or minuscule muffin should not be advertised as free breakfast. Coffee / snack bar maybe.
Although the price couldn’t be beat!
Some lazy pet owners weren’t picking up poop but that wasn’t the fault of the staff. Will definitely stay here again!

Leisure Self

2/10

Poor

09 Jun 2025

Jamie

The room didn’t even look like it had been cleaned. The floors looked like they hadn’t been mopped at all, there was a spill of some sort (maybe milk) all over the leg of the table, chairs, and side of the couch. The washcloth folded next to the sink looked like it was used. The room smelled so bad every time we walked in! There were items left by a previous customer. The sheets had holes in them. The TV remote didn’t work.

Leisure Family_with_children

4/10

Poor

09 Jun 2025

Alejandra

There was roaches

Business_and_leisure Family_with_children

4/10

Poor

07 Jun 2025

Emily

Unfortunately was not as expected. Just spent an hour cleaning the bathtub so my son could take a bath. No shampoo or conditioner seemed as though there wasn't any extra perks like said online. Not the current staff members fault she was extremely sweet and as helpful and apologetic as she could be. Probably will come again but more prepared.

Business Family_with_children

6/10

Pleasant

07 Jun 2025

Jim

Outside property (and this is now way to forgive irresponsible pet owners) has animal waste everywhere. On the inside, the staircase landings garbage barrels stuffed to overflow and not emptied. The whole staircase (1st - 3rd) smells as a dump, which it is.
Upon arrival for check - in there were 4 in line and no one at the counter initially. Once at the desk the check-in was courteous with the obligatory beaucracy.
The room was spacious and clean which, considering, was surprising and appreciated.

8/10

Excellent

07 Jun 2025

Pamela

Nice place

Leisure Self

2/10

Poor

02 Jun 2025

Joseph

I am not a snob let me make that very clear. I don’t require a nice hotel but I do appreciate a clean one. This place was disgustingly filthy and the AC unit didn’t work. After reporting this to management I only got a “sorry “. If you are a disgusting swine then this place is for you!

Business Self

4/10

Poor

01 Jun 2025

Amber

No Pool as advertised. Trash spilling out of trash cans. Room was clean. Staff was nice. Breakfast was a joke. Good if your only staying a few nights.

Leisure

8/10

Excellent

25 May 2025

Megan

It was okay besides my non-smoking room smelling like stale smoke.

Friends_and_family Family

8/10

Excellent

23 May 2025

Alan

Effortless check in!
Thanks Grace🙏

Leisure Partner

10/10

Exceptional

18 May 2025

Santos J. De

Grass had dog poop everywhere. Some litter on grounds.

Leisure Family

8/10

Excellent

12 May 2025

Virginia

Enjoyed the stay

Family

6/10

Pleasant

10 May 2025

Chynna

Alright so I booked thursday and friday night. There was bad traffic in Seattle so ended up being a lot later than planned. Got in around 1:20am and was told that their computers shut down at 1. That was not mentioned at all when I booked. It took almost 2 hours to be able to get into a room.(Shout out to the laundry lady- she had to work the front counter and figure out how to do everything even though its not her job. She was great and I felt so had for her! When I finally did get into a room, it had cockroachs.I got switched to another one and it had ants and the floors looked like they hadnt been swept. I will say that it was close to a lot of things and I could have my dogs.

Leisure Pet

10/10

Exceptional

10 May 2025

John

Great staff and comfortable rooms

6/10

Pleasant

08 May 2025

Ajai

I feel quality is going down

10/10

Exceptional

27 Apr 2025

Ikechukwu

Spacious and comfortable for a one night stay.

Business

10/10

Exceptional

19 Apr 2025

Jeffrey

It was fine. Thanks

8/10

Excellent

14 Apr 2025

Stephen

Nice affordable option

Business_and_leisure Self

4/10

Poor

13 Apr 2025

Josey

I got to my room and felt so unsafe especially with the neighbors being extremely loud. Tried calling front desk a few times and no answer so I took all of my things to the front desk and had the girl move me after waiting awhile

Leisure Self

8/10

Excellent

03 Apr 2025

Sandra

I would stay here again if I can get bill straightened out. For some reason I got doubled charged..definitely puts a bad taste on the stay.

6/10

Pleasant

31 Mar 2025

Steffy

The room was soo dusty. It had a smell like someone had just showered.

Business Family_with_children

6/10

Pleasant

23 Mar 2025

Stephanie

The pillows were flat and had to go to the front desk to get dishes

10/10

Exceptional

15 Mar 2025

warren

Great location

Leisure

10/10

Exceptional

14 Mar 2025

Brittany

Home away from home

Ive been staying at Extended Stay for some time now and Ive gotten the chance to get to know the whole staff here. From housekeeping to management everyone smiles and says hello when they see myself and my two small kids. This place has become our home during a transitional period in our life and I am quite happy I chose this hotel to be our home away from home.

Friends_and_family Family

8/10

Excellent

24 Feb 2025

Chawna

The rooms are spacious and front desk girl was great!

Leisure Family

6/10

Pleasant

19 Feb 2025

Anastacia

It was a bed for a night, but probably won’t chose this again