Name: Extended Stay America - Portland - Hillsboro
Address: 19311 Nw Cornell Rd, Hillsboro, 97124, US

6/10

Pleasant

28 Jul 2026

Charles

Look like the rugs needed a good shampooing staff very friendly

10/10

Exceptional

24 Jul 2026

Kathy

Honestly, for the price, you definitely get more than what it’s worth especially this location

10/10

Exceptional

23 Jul 2026

Kathy

Great place to sta

4/10

Poor

18 Jul 2026

Elizabeth

The room had food crumbs on the floor. The bathroom vent cover was missing. The light bulb in one of the bedside lamps was burnt out. The kitchenette was old and no kitchen supplies or soap were provided without asking for a package of supplies. One soap provided for both shower and sink, but no shampoo and conditioner. No coffeemaker or cups. Very limited breakfast coffee and hot water for oatmeal. Huge stain on one of the curtains. This was the worst room I have stayed in for this price. Highly disappointing.

Partner

10/10

Exceptional

18 Jul 2026

Virginia

Staff friendly and helpful room was clean

Partner

4/10

Poor

17 Jul 2026

ANGELA

Spacious but a little rundown. There were no trash cans. Fire detectors were hanging from the ceiling. Curtains dirty and only one of the ac units worked.

Self

4/10

Poor

15 Jul 2026

Thomas

In the middle of the night, someone tried to break into my room using a screwdriver. When I alerted the staff, I was treated with pure indifference. I will not be staying there again.

6/10

Pleasant

12 Jul 2026

Martin

The bathroom was the only complaint it was outdated and found several pubic hairs in the tub and stuck to the shower towel. The door jamb was broke as well but that wasn’t the end of the world.

Family_with_children

2/10

Poor

28 Jun 2026

Frank

good food

Family

4/10

Poor

28 Jun 2026

Barbara

filthy rooms we stayed on two separate occassions in different rooms both very filthy. Crusty floors
apparently the desk has no communication with the cleaning staff We were told that by the desk staff
The breakfast was wonderful and we were thankful for that

Family

2/10

Poor

28 Jun 2026

Adriana

Dirty mattresses, carpet. Smells really bad. We found 4 spiders and big bugs. The toilet was dirty, pillows had stains and smells bad.
The AC was broken and dirty. Really bad experience 😕

Family_with_children

8/10

Excellent

26 Jun 2026

Brooke

Staff was amazing at check in even with a long line they were friendly and helpful.

10/10

Exceptional

22 Jun 2026

Darin

Rooms were nice and comfortable. Front desk was courteous. Parking was easy. Overall a really nice stay.

Partner

6/10

Pleasant

22 Jun 2026

Carlene

The brown lawn should have tipped us off. We found several other issues in our room demonstrating maintenance is not on top of everything (sofa was fairly seriously torn, maybe scratched up by a cat or dog?, large tear in fabric on headboard.)
No microwave in room, though there was a full stove and large refrigerator.
Bed was relatively comfortable.
Carpet felt unclean, so kept socks on.
Restroom and kitchen were well-cleaned.
Window were very dirty. Very end of spring visit, so hoping they have someone scheduled to clean them quarterly and I just happened to be at the end of the season(?)
Free parking, Starbucks location in connected parking lot (very near front door of hotel.)
Staff seemed nice.
We left after 24 hours, losing the amount paid for our second night; my husband just felt uncomfortable here.

Friends_and_family Family

6/10

Pleasant

12 Jun 2026

Steve

Clean Room, lady that checked me in was super helpful...

Self

8/10

Excellent

11 Jun 2026

Billy

_Finres///tt//ymk_____

2/10

Poor

09 Jun 2026

John

The place was a poorly maintained dump. Time to sell or spend money.

Business

4/10

Poor

08 Jun 2026

Debbie

location was good. The people staying/living there were very loud all night long. room was very worn out and kind of dirty, guest phone did not work and toilet stopped flushing. I only stayed 2 nights but paid for 3 nights.I want my money back for the for the 3rd night. The place is disgusting and scary at night. The hotel had a person overdose the morning I checked out.

Pet

6/10

Pleasant

06 Jun 2026

donald

No grab bars on walls and toilet was so low your knees almost touched ground on your

Partner

10/10

Exceptional

01 Jun 2026

travis

Clean room great staff

Self

6/10

Pleasant

31 May 2026

Lawana

The property looks nice so does the inside of the building. Went to my room key card would not work had to go back multiple times to have them retry it. Ended up getting a room that was further away from where I originally was supposed to be staying. Several lights in my room did not work. Had somebody upstairs that was vacuuming at midnight so it made it hard to sleep. The upside on hotels.com the app the price was good. Would stay there again because of the price but would like to see some of the issues fixed. I would definitely stare again because the pricing is pretty good on the app.

Self

2/10

Poor

29 May 2026

Gowtham

By far the worst room, I have ever seen.

Friends_and_family Family

2/10

Poor

28 May 2026

Rita

Had to walk through sprinklers. The rooms (granddaughers had a separate room) were not acceptable and we did not stay. I am still trying to get a refund. I will not go through a 3rd party ever again for a stay in a hotel.

Family

6/10

Pleasant

27 May 2026

Shellie

My room had sticky drink circles all over the furniture and the bathtubshower didn't work. I had to fill up the bathroom sink and use washcloths to wash. There was either blood or dark colored food stains on the curtains and the floor had not been swept.

Self

10/10

Exceptional

26 May 2026

Arizbeth

Todo bien, solo no teníamos shampoo y cosas para el baño

Partner

4/10

Poor

21 May 2026

Patricia

Ice maker didn't work. Light bulbs were burned out in room. Room keys didn't open door in the morning.

Partner

4/10

Poor

15 May 2026

Cynthia

The staff was very friendly and helpful. But the room needed attention such as a burned out bathroom light and a working shower. The only thing available in the bathroom was a blow dryer, towels and a small bar of soap. The company needs to invest more into room renovations. The staff though could not be more considerate

Partner

10/10

Exceptional

07 May 2026

Crystal

Easy parking nice and clean comfortable

6/10

Pleasant

03 May 2026

Lucretia

It was meh. Could use some deep cleaning and refreshing of mattresses. Sometimes old things look dirty even if clean. Very convenient location - across from shopping, food and coffee!

Front desk was kind and welcoming. Lots of parking. Regrettably I thought they had a lounge or pool but it’s on me for not doing the research.

Family

6/10

Pleasant

03 May 2026

Lucretia

Front desk was kind and helpful. The bright spot of our visit. We had a busy two days so didn’t have time to stop and address issues at the front desk. Hotel is dated. Usually that’s okay but it affects the experience - windows were grungy and looked like moisture trapped in between the panes. Curtains looked like they hadnt been washed in a while. Booked for 3 people so of course we need sofa bed. The bed was horrifically uncomfortable - you could feel bars and springs. We had to call down for sheets and pillows. The double beds are meh. It was convenient but a little sus

Family

2/10

Poor

21 Apr 2026

yordanos

The room is very dirty. As soon as you walk inside, there is a strong, unpleasant smell coming from the carpet, and the odor fills the whole space. The bed sheets are also extremely dirty, which makes the room feel unhygienic and uncomfortable. This condition is not acceptable, and it needs immediate attention.

10/10

Exceptional

19 Apr 2026

Billy

Great hotels very friendly

Self

6/10

Pleasant

15 Apr 2026

Lawana

Pretty nice place would definitely stay there again loved the studio room that I got only issue that I had is on leaving the gal at the front desk was not real friendly kind of treated me more like the hassle than a customer

2/10

Poor

11 Apr 2026

Jeanette

The room was gross. We checked in, went to room, saw the disgusting condition of the room & went downstairs & asked for a refund. We only seem to have gotten 1 night credit but werent told that. Please refund the rest

Partner

4/10

Poor

06 Apr 2026

Sudhanshu

1. The initial room provided did not have a microwave. After I pointed this out, I was given a different room, but I had to move all of my belongings again, which was inconvenient.
2. Breakfast: Every morning, the coffee and cookies run out by around 7:30 AM and are never refilled.
3. On one morning, my room key stopped working. It took over 30 minutes and multiple trips to the reception desk before the issue was resolved.
4. The rooms are poorly maintained—window bottoms are rusted, and the curtains are torn.
5. There is an inadequate number of luggage trolleys available. Every time I had to move my belongings between the car and the room, I was forced to carry everything by hand.
6. Most importantly, the morning-shift reception staff member does not know how to communicate with customers. She was extremely rude and unprofessional in her behavior toward me.

Self

4/10

Poor

06 Apr 2026

Sudhanshu

1. The initial room provided did not have a microwave. After I pointed this out, I was given a different room, but I had to move all of my belongings again, which was inconvenient.
2. Breakfast: Every morning, the coffee and cookies run out by around 7:30 AM and are never refilled.
3. On one morning, my room key stopped working. It took over 30 minutes and multiple trips to the reception desk before the issue was resolved.
4. The rooms are poorly maintained—window bottoms are rusted, and the curtains are torn.
5. There is an inadequate number of luggage trolleys available. Every time I had to move my belongings between the car and the room, I was forced to carry everything by hand.
6. Most importantly, the morning-shift reception staff member does not know how to communicate with customers. She was extremely rude and unprofessional in her behavior toward me.

Self

10/10

Exceptional

04 Apr 2026

Brian

Great place

2/10

Poor

30 Mar 2026

Tiffany

The property was dirty, run down and smelled strongly of pot. The toilet broke and I was given a plunger to fix it myself.

Friends_and_family Family

10/10

Exceptional

30 Mar 2026

Addisu

Perfect place to stay 👌

6/10

Pleasant

23 Mar 2026

Alice

I would not stay here again.
They ran out of coffee pots for your room. Clerk had to come twice to show us how to use room key then how to turn on shower.
No decaffeinated coffe in lobby and breakfast was basically snacks.

Partner

8/10

Excellent

23 Mar 2026

Margaret

Basic accomodations that did the job with parking. FYI the address is incorrect for this Hotel and it was also sent in the email

Partner

6/10

Pleasant

21 Mar 2026

Melissa

I was woken up by the maintenance because they were changing the locks at 730 am and harassed for a hour with him trying to force his way in

Self

8/10

Excellent

13 Mar 2026

Lucas

friendly staf and nice room plenty of parking

Self

2/10

Poor

06 Mar 2026

Aliantha

Dirty. Staff often not at front desk. Phone to front desk disconnected. Smells like smoke. Most of equipment in in gym broken. Smelled like smoke. Entrances opened without keys and random people went in and out of hotel at all hours. Loud. Horrible.

6/10

Pleasant

04 Mar 2026

Sara

The trash room in the hallway was absolutely disgusting and stunk terrible the entire time I was there (room was bottom back two doors down from the dreaded trash stairs.) I cannot believe that is even a thing, trash inside! Way gross.

Self

8/10

Excellent

27 Feb 2026

Karla

Yes room was clean, it had stove a d refrigerator that was slightly loud keep us from sleeping

Partner

10/10

Exceptional

20 Feb 2026

Jerry

Really nice

2/10

Poor

17 Feb 2026

SASIKUMAR

Stinky smell. No Kitchen Utensils all taken.

6/10

Pleasant

16 Feb 2026

Wendi

Staff was great the room was great minus we found a cockroach in the room.

Leisure Pet

10/10

Exceptional

12 Feb 2026

Billy

Awesome staff

10/10

Exceptional

09 Feb 2026

ROY

Definitely in better shape after they fixed it up. The back door was broken and would not work with the key card. They did not have enough silverware. The help was nice and friendly. All in all it was a good price for a good room. Will stay again.

Leisure Family

2/10

Poor

07 Jan 2026

NILSON

The door the room was really dirty. I asked them to clean it. They never put attention to me. The microwave was really dirty. The key to enter. I have to go all the time to the front desk because it’s something going on. They were bad or something because they never work so I had to go all the time to the front desk.

Leisure Family

4/10

Poor

31 Dec 2025

Kristal

Our room wasn’t clean (it didn’t look like it had been cleaned in a long time) and there was mold in our toilet.

Friends_and_family Family

10/10

Exceptional

31 Dec 2025

Alexander

Lovely staff great place to stay

6/10

Pleasant

26 Dec 2025

Bercan

Breakfast menu consisted of mini blueberry and chocolate chocolate chip muffins and some type of granola bar.
Loud base thumping, probably from the parking kit all night intermittently. Was still going at 7am when I got up.

Business_and_leisure

8/10

Excellent

18 Dec 2025

Alexander

Excellente love the rooms here and the staff

Self

8/10

Excellent

05 Dec 2025

Agnes Judith Toro-

Pros: Staff great, available all the time. Rooms and areas clean. Laundry area was easy and a must. Cons.: The breakfast was full the first day, then everyday has less and less. This was the only thing, I think it should be filled as the first day, I always when early (6:30 to 7:30), it wasn't that I got there at 9:00 to 9:30 am.

10/10

Exceptional

03 Dec 2025

Blake

Great

10/10

Exceptional

03 Dec 2025

Blake

Great

10/10

Exceptional

03 Dec 2025

Addisu

Vary convenience and quality place to stay , the manager she so professional and friendly
Thanks for your hospitality

Business Self

6/10

Pleasant

01 Dec 2025

elizabeth

Garbage cans located at the bottom of the stairwell meant the entire stairwell has a smell of garbage.

Bathroom door did not close (the latch would not click into the door jam).

Leisure Partner

10/10

Exceptional

29 Nov 2025

Blake

Christina at this location was so helpful most wonderful receptionist I’ve ever dealt with

6/10

Pleasant

28 Nov 2025

Ira

Brenda was extremely helpful with our issues. She is a wonderful employee

6/10

Pleasant

16 Nov 2025

Joshua S

There was no breakfast provided which was one of the reasons we booked this place
It took 45 minutes for someone to check us in since there was no one in the lobby and the doors to get in and out of the hotel were broken and did not lock

Business Partner

8/10

Excellent

02 Nov 2025

Cathy

Clean room,location

Leisure Partner

8/10

Excellent

28 Oct 2025

Naga MuraliKrishna

Yes

2/10

Poor

12 Oct 2025

Marco

there is a lot of noise, those on the side didn't let us sleep, we called the reception and they didn't solve anything

Partner

2/10

Poor

10 Oct 2025

Stefanie

Once we saw cockroaches, our stay became less than comfortable.

Friends_and_family Family

10/10

Exceptional

20 Sep 2025

James

Would recommend

Me and my significant other decided to get away for a relaxing weekend. The room was great. Lots of room and love the kitchen in the room. No complaints and we will be back

Partner

4/10

Poor

18 Sep 2025

Alexandra

Room was dirty; lots of bugs; and they had maintenance while I was there where they changed out the beds and got new TVs. When I came back to my hotel room, they brought the new bed in, but didn't make it so on my vacation after a day out I had to come back to my hotel and make my own bed. not really a problem, but on vacation, not ideal at all.

Leisure Self

4/10

Poor

14 Sep 2025

Brian

Dirty and noisy

2/10

Poor

28 Aug 2025

Steven

I am requesting a portion of my last four days at the hotel that I booked through Expedia, but paid three on site. The hotel's WIFI wiring was down for almost a week, and I was unable to login to finish very important legal papers I needed to finish. I would have moved from the hotel if it was for the fact that the amount of papers I had were sorted and placed in the room in a specific order and had to be entered online in that order. Not only did the lack of wifi stop me from working on the case, but it also prevented the front desk to be notified of my Expedia payent, and instead of the clerk calling Expedia and requesting confirmation of the payment, the clearl tore off a piece of paper and gave me the direct number to Expedia to GET IT STRAIGHTENED OUT. I recorded the conversation, and will use the recording for a lawsuit I'm filing against Extended Stay America if I don't get a full refund of my time spent there during August 2025, specifically 20th-23rd. Plus the hassle and embarrassment of the same clerk calling the police, as if your hotel had won a \"judgement' against me and forced me to move out of the hotel. At 71 years old and disabled, this lack of assistance, harassment, fraud, and failure to provide promised services amounts to Elderly Abuse, which is a FEDERAL CIVIL RIGHTS CRIME. It will be tried in a Federal District Court, and my attorneys will be asking for significant punitive damages, and your clerk and manager may face criminal charges for abuse.

Business Self

2/10

Poor

24 Aug 2025

Amy

This was my absolute WORST experience in a hotel in my entire life. The hotel its self is not very clean. There were the same pieces of garbage, food and hairballs lining the carpets in the halls the entire time I was there. That wasn’t my breaking point, this was. I came back to the hotel around midnight after a wedding and my key card wasn’t working and I couldn’t access my room. I went to the lobby and the “maintenance” guy tried to open my door with my key and his master key and neither worked. Apparently there were absolutely no other workers there and he refused to call for help. I told him to call someone to open my door and he kept saying he doesn’t have any numbers of the other employees or managers but refused to actually look or do anything. After telling me I could sleep in the LOBBY and gesturing me into a random closet, another hotel guest overheard our ongoing predicament, noticed me almost in tears and terrified at this point, and stepped in. The other hotel guest had to physically use the key card machine and figure out how to make me a card so I could actually get into my room since the worker didn’t want to help. Once I was settled into my room with the help of the amazing guest, it was about 1230-1 am. The maintenance man then decided to come back to my room POUNDING on my door insisting I open it for him. After yelling no and then hysterically crying he finally went away. I feared for my LIFE staying here and I will never return or recommend it.

Leisure Self

4/10

Poor

23 Aug 2025

Steven

I booked and paid intermittently, waiting for the wifi to work on.a very important legal project, and the Wifi was down in the office and throughout the hotel. I was told by the 3rd party wifi provider it would be up in 24-72 hours, and that was my second day (aug 18) but the wifi was ought until Friday night, Aug 20. I couldn't finish my project but was prepared to EXTEND MY STAY another week now that the WIFI was working. There is no way to simply say \"EXTEND MY STAY\" on expedia. I can't find how to book the same room on your website. I literally think I'm being hacked because I need to book from Sat. Aug 23 to August 30. How do I do this, and also make sure this time the hotel GETS THE BOOKING? everything else is great, but it is extremely important that I not mess this project up by moving over 700 already arranged categorized documents until the rest are finished. how do I book through today Sunday, then Sunday go Friday or longer?

10/10

Exceptional

21 Aug 2025

Kelsea

Wonderful.

8/10

Excellent

17 Aug 2025

julia

Very nice staff love the location it’s near a few shopping centers, overall had a great experience.

Leisure Partner

6/10

Pleasant

17 Aug 2025

Craig

Had to ask for towels daily, which was a bit Annoying. On the last night I lost my key and had to wait for over 30 minutes for someone to come to the front desk. The trash at the end of the stairwell tended to pile up, but was taken care of by the end of the day

Leisure Pet

6/10

Pleasant

16 Aug 2025

Breanna

Kept finding hair in our room especially in towels.

2/10

Poor

15 Aug 2025

Holly

Not so good

I’m sorry. But the whole hotel smelled like a dumpster. The only reason we ended up staying is because the bed was clean. Ended up to be hard as concrete. Won’t be back.

Partner

2/10

Poor

12 Aug 2025

stephanie

Dirty and moldy

I arrived as a late check in after a 12 hour long drive . It was about 2am when i checked in so i wasnt expecting anyone chipper at the front desk. All i wanted was a shower and a good nights sleep. The shower, however was filthy. It had hair and dirt in it. All the furniture had fingerprints and who knows what else on it. Clearly not even wiped down. The place reeked of mold and caused my allergies to flare up. Later we realized they had water leaking into the ceiling, walls, and carpets of the hallways. Needless to say i did not have a good nights rest.

Partner

6/10

Pleasant

12 Aug 2025

Steven

why does EVERY HOTEL HAVE RIPOFF CABLE SETUPS THAT DOBN'T SHOW THE NAMES OF THE MOVIES, CANT SYNC THE GUIDE CHANNEL SHOWS COMING U, AND ONE ACTUALLY IS SHOWING YESTERDAY'S DATE AND IS THREE HOURS BEHIND. This means wbat you read on the channel guide is the show playing on east standard time. too bad you are on Pacific Standard Time. You have no idea what channel is currently showing. It's already passed by, you are three hours ahead. How hard is it to get a tech in to sync the cable because every room has the same problem. Also, what's with the ICE machine, only one for three floors and 100 rooms... yipes. Finally THE STUPIDEST AND MOST DANGEROUS IS THEY MAKE YOU TYPE IN YOUR FULL NAME, EMAIL and then, perfect for every single woman like myself, MY ROOM NUMBER.. You have no idea who is looking at your location and your data. All hotels are not WIFI SAFE, but this is another level. You should only need a wifi access password and type ONCE. You want \"Fast\" internet, pay $2.00 a DAY to get it.

10/10

Exceptional

04 Aug 2025

Albert

Lovely environment.

Leisure Self

2/10

Poor

03 Aug 2025

Jesse

Dirty everywhere, hallways, room, stinks, key card didn’t work until 3rd replacement, amenities included a pool but the pool was removed years ago and replaced with a patio.

2/10

Poor

02 Aug 2025

Javier

Lost my AirPods traced them to the back to my room lady was with her dog she let me look but could not find them she was rude and rushed me out before I could finish looking could not have had a worse experience the bed was supposed to be a q

8/10

Excellent

01 Aug 2025

Syrena

It was nice to be able to find an affordable place for a couple night where I could do laundry on site and sleep. The room was clean, and the A/C worked well. If I wanted to, I could have made use of the kitchen with two burners and a full refrigerator.

Business_and_leisure Self

8/10

Excellent

29 Jul 2025

Addisu

Good location

6/10

Pleasant

27 Jul 2025

Don

the property is under remodel; my room was well worn and in need of being redone.

Self

6/10

Pleasant

21 Jul 2025

Christina

.

Business_and_leisure Self

2/10

Poor

15 Jul 2025

Isreal

Staff need improve on making customers feel welcome i can keep writing cuz i wont stop

Business Friends

10/10

Exceptional

14 Jul 2025

Clayton

Nice

Business Self

2/10

Poor

13 Jul 2025

Liming

Hotel is in a terrible condition. We arrived around 10 pm and they don’t have a clean room for us. They sent us to a room with garbage/ trash from last guest still not cleaned. The staff was rude - said she is from laundry department not even a front desk agent. We ended up switching to another hotel

Friends_and_family Family

4/10

Poor

13 Jul 2025

Charles

The bar that holds drinks in the freezer held together with tape the carpet need to be shampooed the housing for the air conditioner not attached

Partner

10/10

Exceptional

13 Jul 2025

Gerald

Nice staff and location was convenient

8/10

Excellent

12 Jul 2025

Zarah

I like the location

Leisure Family_with_children

8/10

Excellent

09 Jul 2025

Randal

Great stay

Leisure Family

4/10

Poor

07 Jul 2025

Alexander Yakov

Dirty place.

Leisure Family

4/10

Poor

06 Jul 2025

BROOK

Gross, not worth more than 50 bucks a night

Absolutely discusting, the room had been gone through but my kids found food, mayo packets in a pillow case (obviously not changed out) pubic hair all over the bathroom and sink.

Excellent room layout but discusting cleanliness.

Friends_and_family Family

6/10

Pleasant

05 Jul 2025

kateena

The bed was very comfortable. The chair had huge slashes in it. Floors filthy. Dishwasher didn't work reported.. staff could have cared less. Fire alarm went off 2 ofv the 4 nights we stayed. Left a day early.. horrible food smell in the halls.

Business_and_leisure Partner

2/10

Poor

03 Jul 2025

Tamar

They claim the rooms come “equipped with everything thing you need” but this wasn’t the case. No coffee maker, no cooking items, no cups or plates or silverware, no bedding for the pull out sofa bed. Apparently, it’s available via request at check-in. However, this was not mentioned by the staff member who checked us in.

When I did request it, they had mismatched sheets and a blanket but no pillows. The cooking and dining items were unavailable because housekeeping had left for the day without cleaning the remaining sets.

There’s awful smells in every hallway. The bathroom is super tiny, the tub faucet was broken and the king bed was like sleeping on a piece of plywood. The living room furniture all had cigarette burns in them. The door had a gap under it and random guests would knock on the door at random hours.

If you need a super cheap place and don’t care about having amenities; it might work for you. Do not recommend for families. Stay

Business_and_leisure Family

10/10

Exceptional

02 Jul 2025

derrick

Emma the Manager is an awesome Human Being. Very kind, thoughtful and professional. Well put together as well.

Leisure Partner