El Hotel

6/10

Pleasant

30 Mar 2026

Briana

The room was nice. Unfortunately we can hear everything going on outside.There were doors slamming all night and we can hear the staff have conversations right outside the door for a long period. We are charged $100 for a buffet breakfast and we’re not given the choice to look through a menu when other guests were given that option. Experience over all was ok.

Partner

10/10

Exceptional

28 Mar 2026

Juan A

I loved it

Family_with_children

8/10

Excellent

27 Mar 2026

Alejandra

Pool and beach were awesome. Staff overall was average. Some were nice & friendly while others hospitality skills were lacking. Resort is beautiful.

Friends

10/10

Exceptional

25 Mar 2026

Colleen

Our favorite hotel in the area!

Partner

4/10

Poor

25 Mar 2026

Charles

Bad smells , no umbrella with heavy rain. You have to walk outside in the rain. Restaurant ( Meat Market) was good. Had Starbucks.

Partner

8/10

Excellent

24 Mar 2026

Steven

Found the staff extremely friendly and helpful

Partner

10/10

Exceptional

22 Mar 2026

Hector

Best of the best, staff was awesome, food was great

Partner

10/10

Exceptional

22 Mar 2026

Carrie Anne

Always have a great time at the el San Juan!

4/10

Poor

21 Mar 2026

lisa m

This is branded as a luxury hotel but it is definitely not. The building is old, the rooms are dated, the hallways have a musty smell, the service is average at best, and the food is lacking. Check-in “begins” at 4 but you’re not guaranteed to have your room ready by then. My room wasn’t ready until 4:30.

Family

6/10

Pleasant

18 Mar 2026

Patricia

No one to greet us on arrival, not that big of a deal but was a red herring of what was to come. Staff made an error in placing a hold on our card on arrival and so we kept having daily unexplained charges on our cc including bar and restaurant charges that were not ours. Additionally they put an extra 500$ hold on our card again even after speaking with management. Needless to say it wasn’t a relaxing stay wondering if we were going to end up paying a huge bill that wasn’t ours.
Staff was rude while dealing with this situation.
Also, for the price the beds and pillows were not comfortable. Power went out one night and then internet as well which is a bummer when we were watching a movie. Staff in general seemed uninterested in helping guests. They must pay terribly which is sad for what they are charging guests.

10/10

Exceptional

18 Mar 2026

Edwin

Great

4/10

Poor

17 Mar 2026

Jamal

U get nothing for the money u paid just the beach and pools

Partner

6/10

Pleasant

17 Mar 2026

Jessica

The service at the beach was atrocious.

Family

8/10

Excellent

17 Mar 2026

PETER

The first room assigned to us looked out on the rooftop mechanical equipment and ducts for the casino. We had to insist on a room change.
The bedding was great. Very good quality.
The rest of the facilities were 4 stars. The en
Good tire staff were 4 stars as well.
I will say that the hall carpeting on the guest floors needs updating. It was clean but it had a aged smell to it.

Partner

10/10

Exceptional

15 Mar 2026

Margie

I really appreciated the complimentary meditation session with Ruth and we also really appreciated the helpfulness and service and overall niceness of our waiter, Louis or Lewis, at the Grill by the Pool. The pizza at your Italian restaurant was fantastic. Some of the best we have ever had, including in Naples.

Partner

10/10

Exceptional

14 Mar 2026

Jose

Staff very friendly knowledgeable of the property & rooms were very clean.

Family

8/10

Excellent

13 Mar 2026

Veronica

The ocean was visible from our room, property was beautiful, and staff was extra helpful. Had lunch at the Banyan Tree Grill. Great food and views. However, the service was slow and inconsistent.

Family_with_children

10/10

Exceptional

11 Mar 2026

Samuel

It was a beautiful hotel with

4/10

Poor

10 Mar 2026

Alina

The hotel was built in 1958 and that’s how it felt, old dated, and beat up. The grounds were just okay. The pool area ok - nothing spectacular or special about the property really. The breakfast food at Caña was nice the lunch at the pool area below average. We paid $1,000 / night for ocean view room which was large but just sooo dated. The best part of the property was the gym which felt nice with good equipment but crowded most of the day.

Overall, the feeling was that we totally overpaid for what we’ve received. Definitely not coming back.

Partner

10/10

Exceptional

04 Mar 2026

Denise

Love this place

10/10

Exceptional

02 Mar 2026

Ana

Additional bartenders are required at the main bar; it took approximately 25 minutes to place a drink order.
Beautiful hotel overall

Leisure Partner

2/10

Poor

02 Mar 2026

Lilly

The hotel is darky, dingy and smells horrible. Needs to completely be redone. The staff is aware and has stopped caring. It’s awful and definitely not worth the price tag.

Friends_and_family Family

10/10

Exceptional

28 Feb 2026

Elizabeth

We stayed in an ocean view villa and it was amazing. Easy access to the beach, which has lounge chairs and umbrellas. The property is beautiful. Staff is friendly and helpful. We’ll be back!

Partner

10/10

Exceptional

27 Feb 2026

Dominika Olga

Amazing property and top notch service!

Family_with_children

10/10

Exceptional

26 Feb 2026

Emmett

Great hotel with a beautiful beach! Will definitely come back again.

Family

8/10

Excellent

26 Feb 2026

Francisco

room was cleaned and people were just wonderful; I dint really like the high fees of over $120 daily....

Partner

10/10

Exceptional

26 Feb 2026

James K

Very nice property, especially the staff, pool and beach areas. The club crowd comes by in the early morning hours but that was fine. we will be back.

Partner

10/10

Exceptional

25 Feb 2026

John

The lobby bar was incredible. They had 2 pools that were very nice with pool attendants that didn't require charges. Beach and chairs were great.
Dining was superior. Onsite shopping was fabulous.
Free shows each night. Casino vibe was great.

Partner

8/10

Excellent

23 Feb 2026

Cassandra

Room was clean, food was good throughout the resort. Our only complaint was the service. We sat at the Italian restaurant for over 2 hours one night waiting for our food and there was no apology. We sat at the restaurant by the pool one night for 15 minutes and no one came to help us.

Partner

10/10

Exceptional

19 Feb 2026

Joseph

Excellent staff. Great restaurants.

6/10

Pleasant

18 Feb 2026

Omar

Rooms were unimpressive. Got a free upgrade to the cabana room and the room was not clean, lighting was malfunctioning, dusty vents, drywall breaking down due to humidity, shower was leaking constantly. I expected more from a supposed 5 star hotel with a high price tag. Service was ok, staff were kind but wait staff at the restaurants take a long time to notice you were seated and serve you even when they were not busy. I personally would not categorize this as a luxury hotel, maybe a premium hotel at best. Pools we’re nice and clean access to the beach location close to airport is ideal for a quick trip but if you plan on staying a week or more I would definitely rather be at the Four seasons (formerly the St Regis).

6/10

Pleasant

14 Feb 2026

Susan

room not good not what i paid for and shower broken light plugs didn’t work by tv but staff was great

Leisure

8/10

Excellent

13 Feb 2026

Anthony

We have a good stay. The staff at all ends of the hotel have always been excellent; this isn't our first time staying here. The hotel does need some updating as it is getting a bit \"old\". Also, we were not happy with the resort fees and taxes that could have been better explained by Expedia to be honest. Expedia could also do a better job with the airline reservations because we incurred a lot of additional fees for things that we were not aware of with the airline booking. Again, this is a nice hotel, but it is time to give it a facelift. Another restaurant or two wouldnt be a bad idea either.

Leisure Partner

10/10

Exceptional

11 Feb 2026

Michael

The entire experience was excellent. I want to particularly mention Mike P. who was our waiter on the first night. He said he didn’t usually work in the restaurant but he did an excellent job explaining the dishes and was very attentive.

Leisure Friends

8/10

Excellent

10 Feb 2026

Jared

Overall stay was great, and the staff was very friendly. My one complaint would be the resort fee. I’ve never seen this at any other hotel, but it appears to be variable based on the room rate (I believe about 20%). As a result, the daily resort fee for my stay including tax was $142…that’s outrageous considering it barely includes anything (no breakfast or parking). I think other hotels in San Juan are similarly outrageous with the resort fees, but I’ve never seen that anywhere else.

Leisure Partner

8/10

Excellent

03 Feb 2026

Matthew

Nice but old

6/10

Pleasant

03 Feb 2026

david

hotel needs major upgrades, rooms old and run down, the grounds need maintenance

Friends_and_family Family

8/10

Excellent

27 Jan 2026

Maria

Very nice. Pretty beach. Comfy amenities. We loved service on beach and the outdoor bistro for dinner.

Leisure Family

8/10

Excellent

20 Jan 2026

virginia

It was a nice hotel..the rooms A/C’s we not keeping us cool. Too hot

Leisure Family_with_children

10/10

Exceptional

17 Jan 2026

Lisa

Excellent staff that made the visit exceptional

Business

10/10

Exceptional

16 Jan 2026

Paul

Clean rooms better

10/10

Exceptional

07 Jan 2026

Tahereh

We had a great stay at Fairmont El San Juan Hotel and really enjoyed our four-night stay. The staff was friendly, professional, and welcoming, and the hotel has a beautiful atmosphere with well-maintained spaces. Our room was comfortable and clean, and overall service was excellent.

One small suggestion: it would be very helpful if, at check-in, the hotel clearly explained what is included in the resort fee. We later found out it covered several amenities that we were not aware of and unfortunately did not get to use.

Overall, a wonderful experience and we would definitely stay here again.

2/10

Poor

05 Jan 2026

John

They did not give us our rooms. Said hotel was full. Told us we would be receiving a full refund from Orbitz and to contact Orbitz. How do I get my refund please?

8/10

Excellent

02 Jan 2026

Sharon

The staff, especially Luis at The Lobby Bar, were pleasant and attentive. The servers on the beach seemed attentive to some and not to others. The food was delicious and the pools and beach phenomenal.

Leisure Self

8/10

Excellent

01 Jan 2026

Ricardo

Everything was slow

6/10

Pleasant

31 Dec 2025

Jericca

\"My recent stay had several highlights, including friendly room service and a clean room. However, I would like to highlight areas for improvement:
Room Maintenance: The bathroom door layout is poorly designed. Additionally, as a pet-friendly hotel, a stronger deodorizer for the floors is needed.

Lobby Operations: There is insufficient seating during weekend music events. Staff also cleared full drinks from our table immediately when we stood up to dance, which was frustrating.

Security & Management: Security personnel were unreactive to issues, and management was difficult to reach initially.

Resolution: I am grateful to Lobby Manager Bryan Sotomayor for eventually resolving our drink issue. I recommend better communication between security and the service team to prevent future guest dissatisfaction.\"

Leisure Family

10/10

Exceptional

30 Dec 2025

Joy

Room great. One exposed nail in the doorway between two adjoining rooms (hurt myself twice on it). But overall hotel was great, albeit a bit expensive than peer hotels.

Leisure Family_with_children

2/10

Poor

29 Dec 2025

Dagoberto Josue

Horrible experience. Our room 101 had an aunt infestation, the ac broke down, front desk took so long to answer our room calls and the issue was never fixed or resolved. We stayed there for 5 nights. Look for better options

Family

10/10

Exceptional

28 Dec 2025

Nan

I love my stay here. Everything is perfect. It was my son's birthday and they sent us a piece of birthday cake. We loved it! Thanks everyone working here.

8/10

Excellent

27 Dec 2025

Yangfan

Friendly staff. AC and shower door had some problems.

Leisure Family

10/10

Exceptional

27 Dec 2025

Cristiano

Excellent staff. Pool and beach access was terrific.

6/10

Pleasant

26 Dec 2025

Huseyin

The rooms need significant upgrading and facilities are showing wear and tear.

Leisure Family

6/10

Pleasant

24 Dec 2025

Jorge

The staff did not provide much information about the grounds and where restaurants and amenities where during check in. I saw trash everywhere around the pool and found it hard to spot a trash can, perhaps that’s why. Food and drinks were exuberantly high with not much quality to what you got for your money.

Leisure Friends

6/10

Pleasant

23 Dec 2025

Odaliz

Service could be more helpful and friendly

Friends_and_family Family

4/10

Poor

22 Dec 2025

Patience

staff support lacking ,staff made me feel very unwelcomed out of place the experience really made my birthday unjoyful

Leisure Partner

10/10

Exceptional

22 Dec 2025

Maria De los Angeles Navarro

La propiedad bella y muy profesional pero cuando recibimos la habitación el shower no lo habían limpiado porque tenía un papel mojado en el piso del shower y un protector de cuchilla de máquina de afeitar.

Leisure Partner

10/10

Exceptional

21 Dec 2025

marcela

clean and comfy

Family

8/10

Excellent

18 Dec 2025

Marlen

Bar excellent, room no to the standard of price.

Business Self

6/10

Pleasant

17 Dec 2025

Oscar

Buen lugar

Leisure Family

10/10

Exceptional

16 Dec 2025

Raven Alexandria

FELL IN LOVE! Will be going back. Hotel property, pools, staff, and food is amazing. Truly can't go wrong when you book here.

Leisure Partner

10/10

Exceptional

14 Dec 2025

Joy

.

10/10

Exceptional

14 Dec 2025

patrick william

Very nice always

Leisure Partner

6/10

Pleasant

14 Dec 2025

Earle

This is a wonderful property with incredible amenities. The service is not up to the level of the property. Some small changes would make a big difference such as teaching the staff to smile and be genuinely welcoming and to upgrade the level of English.

The steakhouse food is extraordinary however it has a discotheque mentality and it is hard to conduct business dinners with the high volume of the music.

Cleanliness is extraordinary.

A great place to stay but the staff needs some training and upgrading.

6/10

Pleasant

14 Dec 2025

Luisa

The staff were friendly, and the lobby was nice, with a bar, an attached casino, and a pleasant pool area. However, the room itself was disappointing. When we checked in, we walked in to find the toilet tank lid removed and water spilled all over the bathroom floor. The room wasn’t very clean overall — we found a bag with empty beer cans behind a chair. The toilet remained broken and leaking throughout our stay, and although maintenance came, they said they didn’t have the part needed to fix it. We also received stained towels on more than one occasion. Overall, the rooms look dated and could really use better lighting and better upkeep.

Leisure Friends

2/10

Poor

13 Dec 2025

Sagar

The room we had booked was a standard 2 queen room and we expected a basic view. I was allocated a complete no view room (we were facing pipes and rooftop). Very poor staff etiquette at the check in and I was quite sure that I was being racially profiled here.

Leisure Family_with_children

10/10

Exceptional

12 Dec 2025

Vicki

We had a wonderful stay and will book again to spend more time in the next stay. Great location and great beach access along with pools, gym and bilingual staff.

8/10

Excellent

11 Dec 2025

Chimalang

Beautiful Hotel with a lot of amenities. Access to the beach and friendly staff. Alarm kept going off, which they don’t seem to acknowledge

Leisure Self

6/10

Pleasant

10 Dec 2025

monique

Staff was very courteous and professional. The on site restaurants didn’t give you a true taste of Puerto Rico although advertised as such. I paid $70 for a shot on the beach, one shot cost $70.

Leisure Partner

10/10

Exceptional

07 Dec 2025

Dan

Beautiful resort. Sad we only had one night to stay as we were traveling through to another island.

10/10

Exceptional

07 Dec 2025

Amber

Great experience! Room was clean and staff was friendly and accommodating

Leisure Self

10/10

Exceptional

07 Dec 2025

Michael Thomas

Overall was a Great Experience, everything and everyone was GREAT!

Leisure Family

4/10

Poor

06 Dec 2025

Susan

I was extremely disappointed. The service was lacking and the staff were VERY unfriendly. They put us in a room with a bathroom door that did not close and even though it was immediately brought to their attention, they NEVER fixed it. They seemed to prefer to cater to the VIP!

Leisure Partner

10/10

Exceptional

05 Dec 2025

Esther Wanjiru

Best vacation spot

10/10

Exceptional

03 Dec 2025

Saida

Excellent place to stay with family.

10/10

Exceptional

02 Dec 2025

Amy

Had a great stay!

8/10

Excellent

01 Dec 2025

Carmen

Everything was great as always

Leisure Self

2/10

Poor

30 Nov 2025

Heidi

Server we had at Banyon Tree was rude. Charged a resort fee on our dinner?? Ridiculous and I will never recommend anyone to the place. Get charged a resort fee on our room, and then on our outrageous priced meal. If I could pick negative stars I would

Leisure Partner

2/10

Poor

29 Nov 2025

Arceli

Early check-in @ 945 but the room was not ready until after 4pm. Front desks are unable to handle honestly when housekeeping department cannot keep up with the needs of the guests.

Leisure Partner

10/10

Exceptional

29 Nov 2025

Dann

Super

Leisure Partner

2/10

Poor

29 Nov 2025

Juan

Room was not ready at 6:30 pm. Had to cancel a dinner reservation

10/10

Exceptional

29 Nov 2025

Maria Teresa

excellent

6/10

Pleasant

26 Nov 2025

chris

We arrived early and were offered a pool view villa for 100 per night plus tax and fees. We decided to go for the upgrade. Ourdates were 17- 21 of Nov and the room was already $1,541 for the original room which had a supposedly ocean view. The villa was tucked as far away from the pool as you could get on the property with no view whatsoever other than the back of a supply building that had bushes surrounding it to hide the fact that it was there. The nightstand in the room had previously been smashed and glued / repaired back together on one side of the bed. The TV remote worked occasionally. We attempted to call the front desk, maid, and the concierge desk multiple times and got no answer. It just kept ringing and eventually would cut off. The area around the tv and the tv itself was quite dusty so we used a towel to clean it off and eventually that seemed to solve the remote control issue if you aimed it from one side of the bed at an angle. We went to the front desk and I mentioned the non view and it was just shrugged off. They were booked up and we were lucky to get the upgrade offer was what was said. Our housekeeping staff was very good. If we caught them in the hall they would get us more sugar or towels etc. the landscaping staff was friendly too. The main staff in the hotel public areas were not friendly and almost annoyed you were there. Concierge seemed annoyed we needed anything. Better hotels around the area. Little dining options on property.

Leisure Partner

8/10

Excellent

26 Nov 2025

Catherine S

Everything especially the different pool areas.

8/10

Excellent

25 Nov 2025

Patricia

Beautiful resort but expensive! The surrounding beaches, restaurants were much more reasonable!

Leisure Partner

8/10

Excellent

24 Nov 2025

Roy

It was a nice hotel nice staff and good room, our flight arrived late so mostly all restaurants were closed besides fast food around the area and only sushi available at the hotel.

Business_and_leisure Friends

10/10

Exceptional

23 Nov 2025

Erik

Very clean rooms house keeping wonderful and friendly

Leisure Partner

10/10

Exceptional

23 Nov 2025

Ivonne

I loveed the entire hotel lobby club pool and beach

Leisure Partner

10/10

Exceptional

22 Nov 2025

Jamil

It was an amazing experience - need I say more.....

8/10

Excellent

20 Nov 2025

Jennifer

Lovely setting, great pools, beach, and quick bar/food service. Lobby bartenders were very attentive. Nice having a Starbucks on site, bc not many other easy/less expensive breakfast options. Good central location to get to OSJ, El Yunque and neighborhoods like Condado & Santurce. The hotel rooms are clean and comfortable but definitely no \"extras\" and getting a bit dated. We were in an oceanside villa room. First floor really doesn't have an ocean view due to dunes and a half wall, so had I known that I'd have requested second level. We opted to stay in one of these rooms instead of main hotel (which would have been less $) to avoid some of the lobby noise on the weekends but unfortunately the room next to use hosted a large party after hours which was incredibly loud music and people from about 1-3 am (it was a 2 story suite). Had to call lobby and security 3x. So it's for these reasons that it's not quite a 5 star experience.

Leisure Family

2/10

Poor

18 Nov 2025

Dializ

This place is overated ended up checking out the very next day. They def cater to Trump supporters. Stay away , racists!

Leisure Family

8/10

Excellent

18 Nov 2025

Melody C

Food and drink prices were excessive!

10/10

Exceptional

18 Nov 2025

Stephen

Beautiful beach front property.

10/10

Exceptional

17 Nov 2025

Tammy

Friendly staff, clean property, great restaurants on site and fun entertainment daily!

The beds are extremely comfortable, the pool and beach areas were very clean and welcoming.

Leisure Family

10/10

Exceptional

16 Nov 2025

Grant

We had a great stay here. The pool deck is awesome, the room was nice and clean, and the staff was helpful and friendly. We will be staying here again!

Leisure Partner

10/10

Exceptional

16 Nov 2025

Natasha Pereira

We had a great stay for 3 nights. Place was extremely clean. The rooms were update and spotless. It was a great location and easy/ reasonable uber rides to Old San Juan. I would definitely recommend.

Leisure Friends

6/10

Pleasant

15 Nov 2025

Jessica

Front desk staff seemed annoyed. Provided misleading information on parking.

Leisure Partner

8/10

Excellent

14 Nov 2025

BARRY

Cool hotel ,great beach,good food , no robes in room ,did not replenish green tea.