Name: Holiday Inn Portland - Columbia Riverfront By IHG
Address: 909 N. Hayden Island Drive, Portland, 97217, US

10/10

Exceptional

05 Aug 2026

Jonna R

Love this hotel, I visit family a few times a year and always stay here. Beautiful property, clean rooms and wonderful staff. Love the views of the river also. Very clean and well kept and I’d highly recommend!

10/10

Exceptional

04 Aug 2026

Elinor

The rooms are very spacious

2/10

Poor

03 Aug 2026

Lyle

The floors were absolutely filthy. I cleaned up spilled water on the tile floor with a white towel and the towel turned black! Same with my socks, I walked around on the tile and carpet and after a few steps, my lavender socks were black. The room had a dirty musty odor. I'm officially done with Holiday Inn.

10/10

Exceptional

03 Aug 2026

Sonia Shamlal

Clean room with a beautiful river view

4/10

Poor

02 Aug 2026

Rochelle

Disappointed with our stay. Booked the room through Hotels.Com...when we got to the hotel they said it did not include breakfast (as it had said when we booked). They would not honor the booking with breakfast included. We also had a barking dog in the room next door (both evenings). Heat did not work in our room and had to put on layers to sleep. The room and entire building looked well worn and tired. The view of the river was beautiful out our window despite the windows looking like they hadn't been cleaned for months.

6/10

Pleasant

02 Aug 2026

Freddy

Pass

4/10

Poor

30 Jul 2026

Maria Del Carmen

The hotel smelled musty, specially the room. The balcony was dirty. The view was beautiful.

10/10

Exceptional

28 Jul 2026

John

Beautiful view of the river. Clean, comfortable room.

8/10

Excellent

28 Jul 2026

Elizabeth

Staff was very nice. Spacious lobby and restaurant. Room was clean. Love the location - a hop skip over the bridge to Vancouver riverfront. The buildings are older and weathered a little, but it's right on the water and feels nice.

2/10

Poor

27 Jul 2026

Rachelle

Fire alarm went off and the hotel staff were unaware. There was a big convention during our stay, and many of their attendees made us feel uncomfortable. When concerns were brought up to the front desk, we felt blown off.

10/10

Exceptional

27 Jul 2026

Rachelle

Everyone was helpful

8/10

Excellent

26 Jul 2026

Elizabeth

Room was clean, amenities were great, the gym was ok just what you need nothing extreme.

10/10

Exceptional

23 Jul 2026

Hiwot

Everything was good, thank you for excellent service.

10/10

Exceptional

21 Jul 2026

Angel

Everything was great!

Business

6/10

Pleasant

21 Jul 2026

Tracie

All of my staff interactions were good--people were helpful and friendly. The pool area was great--lots of seating options. Pool and hot tub temperatures were perfect. The bar/restaurant was over-priced for what you get. The room was nice; very large. I would have rated the hotel higher were it not for a couple of things: the aforementioned overpriced restaurant/bar and the sheer distance we had to walk to get to the pool area (I have mobility issues). We had another issue, which is not the fault of the hotel, but I wished it had been handled more quickly: there was an excessive noise level from a wedding party whose suite was across the hall from us. I called the front desk at 1:00 AM due to the sounds of fighting, yelling, running, etc. in the hallway. I know this is not the fault of the hotel, but I don't know how the issue was handled, if it was handled, or if the party just wound down. I think notes could have been taken about my call, so that someone could have addressed the issue at check out.

Partner

8/10

Excellent

20 Jul 2026

Ryan

Outdoor pool was great!

Family_with_children

8/10

Excellent

20 Jul 2026

James

Being on Hayden Island was very nice in relationship to the city of Portland. The view from our room balcony looked out at the Columbia River. We enjoyed the breakfasts every morning. Full menu and good service. The AC in our room was so-so. The room also smelt a little mildewy. The hallway by our room and elevator did not seem to have much AC as well. Overall, for the price, we were satisfied.

Partner

2/10

Poor

19 Jul 2026

Rebecca

Extremely disappointed with the way this hotel was presented online. Upon check-in we had been excited as we paid for the upgrade luxury riverfront room, it was at the FAR FAR end of hotel on opposite of pool and amenities, and the construction below was an eyesore. Staff was super kind and accommodating, to change room, but it got worst. Our upgrade was not refundable as a 3rd party, so we got a standard room and it was above the pool. The pool was overfilled with kids screaming and the room was filthy, smelt like old cigarettes with crumbs in chairs and dust all over like it hadn’t seen a cleaner at all- I contacted expedia and they refunded my in full even after check in based. I will say the staff tried their best to make us happy, gave us food credits and wanted us happy, but ultimately they could not change what was so upsetting to get us to want to stay. I will never return or stay here. We ended up staying DT portland, since the hotels accross the water on the vancouver waterfront were booked, but in the end it all worked out. This hotel needs some major renovations and updates, and their prices should reflect what too get, which was not the case at $630 for two nights. That’s insane when what you get is more like a hotel 6. I hope this helps them improve, but again the staff was kind and did their best. Sorry to leave a review like this.

Partner

6/10

Pleasant

19 Jul 2026

Mia

Location was convenient. Facilities are dated. Door to building and gate to pool were not functioning. If staying in the summer , I would not recommend staying in the vicinity of the pool. It was noisy even with the patio doors are closed. Also we had issue with our toilet. Staff were just average. They wanted to charge us $50 per hour for checking in early to promote their rewards program.

Family

8/10

Excellent

15 Jul 2026

Kimberly

Location is wonderful, tons of shopping and great go between for WA/ OR. The pool was wonderful and staff very nice. Shout out to Tara at reception; she was a delight!!!

Partner

10/10

Exceptional

15 Jul 2026

Yuri

Location, everything was clo

6/10

Pleasant

14 Jul 2026

Danica

5/5 stars for the amazing pool and hot tub! Need longer hours (Until 10 PM instead of 9 PM), but they were phenomenal.

The hotel itself is lacking major maintenence. The HVAC system is horrible. I meant to take a photo of the shower register that was FILLED with large quantities of dust. My allergies were going crazy.

The hotel itself was not well kept enough for me. Crappy bed pillows, uneven floors, old showers, smells of smoke, and more maintenence issues. I am not impressed with thee quality of the hotel whatsoever but the amenities (pool and hot tub with the view) are incredible.

I will only consider coming back for the pool and hot tub.

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Randy

Awesome hotel. We were enthusiastically greeted upon arrival and any time we encountered any staff on the premises, they were friendly and greeted us. The room was immaculate and quite spacious with a lovely view of the Columbia River which we enjoyed from the balcony.

We especially loved the coat hooks placed conveniently on an otherwise useless wall. Great use of space and so handy.

The location was right off the high way and walkable to many stores and eateries. Overall an outstanding hotel. Don’t hesitate staying here.

Partner

8/10

Excellent

13 Jul 2026

Jack

The hotel charges you an extra $17 per day on their end. Nice pool n hot tub. Room was good.

Family_with_children

10/10

Exceptional

07 Jul 2026

Janel

This place was great! Beautiful location right on the water. The pool is a blast. You can order food from the restaurant to be delivered poolside. Our room was clean and comfortable.

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

GETAHUN

Clean room and staff

Self

10/10

Exceptional

06 Jul 2026

Michael

From the moment of check-in to having to leave after two days, everything was perfect. Our room was comfortable and the view was beautiful. The hot tub was relaxing and the trees around the pool area were magnificent. Parking was a snap! The bartender was awesome, the draft stout and the food, both appetizers and the main dish, were delicious!

Partner

10/10

Exceptional

05 Jul 2026

Gilbert

Everything fine!

Partner

8/10

Excellent

04 Jul 2026

Olive Zoe

Huge hotel, great location. Easy access to all PDX musts. I didn’t mind being close to the highway at all for that reason. Beautiful view of the river and loved the outdoor spa and pool

Partner

10/10

Exceptional

04 Jul 2026

Chatchai

Great service, room and view.

Family_with_children

4/10

Poor

03 Jul 2026

Christina

Right by airport heard planes every 5 minutes.

Room had broken air vent that rattled if AC/heating was on.

Room was adjoining & dog whining in room next to us all night. Could hear everything in hallway next morning also.

Espresso bar was “not available” at 10am due to kitchen staff catching up after breakfast rush however there were 3 staff members just standing behind the bar - found this rude.

No life guard on duty for pool - safety concern.

Partner

6/10

Pleasant

03 Jul 2026

Sarai

We only stayed one night, it was fine. I'm disabled and the room she put us in was super far from where I parked in the front. The front desk lady who checked us in talked WAY to much. It was by far the longest check in I've ever had. It is conveniently located and the parking is included with a parking lot which is nice. I would stay here again.

Family

10/10

Exceptional

01 Jul 2026

John

Great check in experience and the room was huge

Friends_and_family Family

8/10

Excellent

30 Jun 2026

Thomas

It's a big hotel. The rooms are maintained to average standard. Nothing special.

Would suggest buying the breakfast with the room, otherwise, the prices are high.

Partner

10/10

Exceptional

28 Jun 2026

Karen

The outside temperatures were in the mid-90's, but the area around the outdoor pool had trees plus areas of umbrellas. With the Columbia River breeze it was really beautiful. The room was very clean and all the staff were very friendly and helpful. The only 'negative' for us ~ we were in room 390 and after unpacking we discovered our toilet was made for kids / little people / dwarfs... ~ much lower to the ground than 'normal'. We quickly adjusted and did not request a change of rooms. We stayed four nights and had wonderful walks along the Columbia River.

Friends

6/10

Pleasant

26 Jun 2026

Dawn

The room was clean and despite the building being around for awhile, the “resort feel” around the pool and the views looking out at the River were great. My husband and I really enjoyed the pool area. Not sure if it’s the case for every room but our bed was pretty uncomfortable and sunken in the middle so we didn’t sleep the best. But the staff was nice and the grounds are massive and beautiful so if we could ensure the bed was better I’m sure we’d come again in the future.

Partner

10/10

Exceptional

24 Jun 2026

Nick

Very comfortable beds! Building is a little dated, but the staff was very friendly and helpful with everything. Hot tub was good, pool was clean. Breakfast and dinner were both good at the lobby bar. Easy rideshare and drive into downtown Vancouver.
Would stay again!

Friends_and_family Friends

4/10

Poor

23 Jun 2026

Amanda

Dated and drab with cobwebs and a lot of dust in the room as well as outside (outside windows need serious washing as webs and dirt are across many). Areas other than lobby didn't feel clean. TVs are not \"smart\" and have no option to stream/cast from phones which is nearly unheard of now. That was a huge disappointment with kids. Positives: I was able to get 1 of the 2 EV chargers overnight, pool area seemed relatively clean, and river views are nice. \"Kids eat free\" is also a plus. Ultimately, I would pay slightly more to stay elsewhere next time.

Family_with_children

8/10

Excellent

22 Jun 2026

Jorge

Better detail in some areas

Family_with_children

10/10

Exceptional

19 Jun 2026

Jennifer

The staff was amazing and the room was super clean!

Friends_and_family Family

6/10

Pleasant

18 Jun 2026

Amjed

This Hotel has the best location with the best River View, However it needs a lot of cleaning
Staff were very helpful and friendly.

Family_with_children

10/10

Exceptional

16 Jun 2026

Vivian

Great location! Right on the river, nice views of the mountain, pretty walk way along the river

Friends_and_family Family

6/10

Pleasant

14 Jun 2026

Jennifer

Great waterfront views and bar inside for a late nightcap. Room was a great size for two adults. On the down side, sewer smell was coming in from the toilet. Also, upon arrival entering our tower, both the entry and elevator smelled like Parmesan cheese. Vending machines are not stocked. Went to 3 floors to look for water or soda and all were out of stock, so pick up water before checking in.

Friends_and_family Family

2/10

Poor

13 Jun 2026

sade

The front desk guy was very unpleasant! Not only did he not greet me but was very nice to everyone else. I came from Texas to Portland for my college graduation! I didn't have my card n he refuse to take tap! As a traveler I didn't know! I feel a one time accommodation could have been done! I had a hand full of stuff and exhausted from a long day!

Self

8/10

Excellent

08 Jun 2026

Donald

Great pool.

10/10

Exceptional

08 Jun 2026

Katie

Rough neighborhood but nice hotel Ang amenities

Friends

4/10

Poor

08 Jun 2026

Michelle

The guest room and bathroom were clean and spacious and the bedding and towels good. The building itself is nearly 50 years old and it really shows, although most of the decor was more modern. There were no phone charger outlets between the two beds. The beds were very soft and the shower water pressure very low. The coffee maker water reservoir was dirty with no way to rinse it out without pulling out the mini fridge to unplug it. The main entrance steps could do with a good cleaning.
Overall it was adequate but we wouldn't return.

Family

8/10

Excellent

08 Jun 2026

Alimamy

Good breakfast

10/10

Exceptional

07 Jun 2026

Ray

We had a premium river view king room! It had a gorgeous view! The room was very clean and the bed was super comfortable. The grounds are well maintained. Even though it was windy and only about 60 degrees F there were people in the pool!

Partner

10/10

Exceptional

02 Jun 2026

Natalia

👍

Friends

10/10

Exceptional

02 Jun 2026

Christopher

Large room with a great view. Staff was very friendly and the location was in a great spot that was just a few miles from downtown and right next to the bridge taking you to Vancouver, Washington.

Self

4/10

Poor

01 Jun 2026

Clayborn

The staff were incompetent. I prepaid for my room and the incompetent staff working after hours made me pay over 500 dollars again to check in. I got my money back but it was certainly inconvenient to say the least. 500 came off my available spending. Suppose I didn’t have an additional 500 dollars to pay and still have money to eat on my short turnaround trip.

Also the room was filthy when we got there. The bathroom hadnt been touched. Hair still in the tub and pubic hair on the toilet.

It would not be my first choice again. If you gonna spend 100+ a night, stay the Marriott or Hilton brand. These kind of mistakes don’t happen there.

Family

10/10

Exceptional

30 May 2026

Stephano

Great staff, helpful and prompt with requests. Parking lot security and spacious rooms.

Self

8/10

Excellent

27 May 2026

Crizza

Overall, this hotel was great for the value and I really enjoyed the pool access and the river views from our room. The bed was also very comfortable, which made the stay relaxing overall.

That said, the exterior of the hotel could definitely use some cleaning and upkeep. Our balcony had a side river view, but it was very dusty and covered in cobwebs. On the second night, the fire alarm also went off randomly for a few minutes, which was a bit unsettling.

It’s clear the hotel is currently going through renovations, so I’d love to come back in the future once the remodel is complete because I can definitely see the potential. I also loved how easy it was to access the city/downtown.

Pet

8/10

Excellent

27 May 2026

Leann

Room are clean, staff are nice. Good to see security drive around the property keep an eye out for thing. Plenty of parking lot. Nice and quiet area. This is my second time back. 25 minutes drive to downtown. Near by have Target, Ross, TJ Max, Starbucks, panera, taco bell and etc. Nice view. Will be back again.

Friends_and_family Family

6/10

Pleasant

26 May 2026

Janaka

This property needs a serious upgrade. Buildings not maintained and inconvenience to the customer.

Family

6/10

Pleasant

25 May 2026

Andrea

Outside

8/10

Excellent

24 May 2026

Leonard

Decent, grounds were a little dirty, garbage lying around. Hotel is a bit outdated. Staff was very nice.

Friends_and_family Family

10/10

Exceptional

17 May 2026

Khaiersta

Amazing staff and support for our needs. We have stayed multiple times. Servers are friendly, food is top notch and cleaning staff does a great job. This place is a hidden gem!

6/10

Pleasant

11 May 2026

Ross

Some of the First floor rooms feel like you are in the basement

8/10

Excellent

10 May 2026

Eli Lorne

The view was nice

10/10

Exceptional

09 May 2026

Lisa

The person working the front desk that night was really fabulous. She was great!

Partner

10/10

Exceptional

08 May 2026

Crystal

Great!

Family

2/10

Poor

03 May 2026

Kirstyn

Hotel rooms smelled musty, like cigarettes and dog. Ants were all over the place. Very loud and busy area.

Family_with_children

2/10

Poor

03 May 2026

Charlie

Staff was very rude no matter what we asked.

10/10

Exceptional

03 May 2026

Kelvin Khoi

No suggestions

10/10

Exceptional

02 May 2026

Leandra

Clean room, nice scenery, pleasant staff

Self

4/10

Poor

01 May 2026

Shelly

Room had sticky floors, coffee pot a layer of dust, could hear the ppl in the next room. Front counter staff just plain rude.

Self

6/10

Pleasant

01 May 2026

Sammie

The room was clean, staff was really good, but location wasn't as expected. For the price there should have been more things in the suite. Too many cupboards and nothing inside it. No cups nothing.

Friends_and_family Friends

2/10

Poor

28 Apr 2026

Loretta

I was there in March hoping for a nice experience as this hotel has been a lovely place in the past. First the power went out for a day. No hot water, no anything that included power. No offer for a credit or refund for the wasted day. Housekeeping was abysmal. I had no service at all that I could tell for 3 of my 5 nights the hotel. I paid extra for a view room which was also a corner unit that was great. BUT…Cobwebs all over the ceilings even in the bathroom. Drapes were in sad condition with stains here and there. The back of the TV had never been dusted as far as I could tell which was gross since you had to pull it away from the wall to see it from sitting in bed. And there is no nice restaurant there anymore. There is a cafe/bar in the lobby but nothing special. It was March and rainy so I did not go out by the pool but looking out the window there are wooden structures like storage buildings that look like they are falling down. Maybe it is nicer in the summer. The dock on the river looks like it always has and is in good condition. I feel like this: either tear it all down and start over (it is old I realize) or renovate into something wonderful to stay at like it used to be.

Self

4/10

Poor

26 Apr 2026

Chrisopher

Area was in poor condition, storage of construction components, blocked off entrance to parking lot.l. high risk of property crime, poor lighting, room was suppoto have a view but did not, elevators in bad shape and extra slow.

Family

8/10

Excellent

23 Apr 2026

John

The view of the Columbia River was awesome. The bed, table and chairs very nice. The biggest disappointment was the toilet. It’s the shortest toilet I can ever remember using. It is not easy to use or comfortable for a senior. They really need to get taller toilets and additional hand grabs are also needed.

The staff was friendly and helpful and the restaurant good.

Family

10/10

Exceptional

21 Apr 2026

Rachel

Front desk was flexible with my late night check in and went above and beyond to make sure my stay was everything I needed it to be. Thank you Fadyia for being kind and understanding. Always enjoy staying here because of the great service and reasonable rates.

Self

10/10

Exceptional

20 Apr 2026

Robin

Pool was not open for the season, but the pool area looked appealing.

Partner

8/10

Excellent

20 Apr 2026

Jessica

It was clean, the staff were very friendly.

Family

10/10

Exceptional

18 Apr 2026

Colleen

The staff was wonderful! Helpful and very attentive. The room service is also quick. The bed was very comfy and the river view great. Is definitely stay here again!

Friends_and_family Family

10/10

Exceptional

17 Apr 2026

chelsea

Rooms were huge!

Partner

10/10

Exceptional

13 Apr 2026

Danny

All meals were delicious!
All the staff from the front desk to housekeeping and the restaurant were awesome. The riverview from our room was lovely.

Partner

10/10

Exceptional

13 Apr 2026

Donna

No free available coffee for guests.

Partner

10/10

Exceptional

06 Apr 2026

Kristen

The beds were comfy, the food was tasty and it is located close enough to the freeway to be convenient but little road noise’

Friends

8/10

Excellent

28 Mar 2026

Kelsey

Very kind staff upon check in. The room was beautiful. The tv unfortunately didn’t work, which made falling asleep a little hard with the loud highway. But the room was beautiful, beautiful view, thank you, I will come back! Next time I’ll ask to get my tv fixed, we just had our dog with us this time or I would have asked for help with it.

2/10

Poor

25 Mar 2026

Edison

The Hotel got an issue probably fire or so, huge part of the building was smelling terrible and a lot toxic air inside de hall, and rooms!
My room was affected, I was out for work and nobody notified me at all, I realized that significant part of the hotel was closed and \"all\" people were relocated in a different rooms until the next day morning when i ask about the internet and complain about the terrible smell!!
On top of that, Teresa which is the front desk manager scolded me for not being at the front desk asking what happened the night before, I spent the entire night smelling this toxic air, nobody even message me even when they realized my belongings still at my room which allegedly they went to see if someone was there!
Not even an apology I received from anyone in that hotel.
Terrible customer service!!

10/10

Exceptional

10 Mar 2026

David

Big parking lot for trucks with trailer and pet friendly

10/10

Exceptional

08 Mar 2026

Rachel

Room was clean, staff was friendly and helpful, front desk staff went out of her way to help me set up a rewards plan.
I really enjoy stay at this hotel, the rooms are clean, it’s affordable, the sites amenities make your stay convenient and comfortable so you don’t even need to leave the property.

Self

10/10

Exceptional

01 Mar 2026

Maricela

Very big hotel. Great friendly staff! Super clean great environment. Took my kiddos ans had a blast

Family_with_children

8/10

Excellent

21 Feb 2026

Efrain

Clean room, outside view and staff.

Partner

6/10

Pleasant

20 Feb 2026

JOHN

They allow pets which is good. However you have to scroll down to discover there is a $30 per day charge.
Cleaning service never came by for 4 days. When they did the day before we checked out - they were asked to come back in 30 minutes as we were leaving for the day. They never showed up again.

Friends_and_family Family

10/10

Exceptional

20 Feb 2026

AJ

Room was clean.

8/10

Excellent

17 Feb 2026

Nicole

Nice

8/10

Excellent

16 Feb 2026

Jennifer

Everyone was great. Bed was not comfortable, felt like the head was lower than the foot, beds need rotated. Restaurant was out of a couple things but it was a busy holiday weekend so not completely upsetting. Overall we had a nice stay.

Leisure Partner

10/10

Exceptional

15 Feb 2026

Josh

Great staff, beautiful view clean and good food

Business Partner

10/10

Exceptional

08 Feb 2026

Gabriela

The staff was friendly and helpful upon arrival. The family suite is extremely spacious and had a nice view. The staff also were glad to bring extra bedding for the sofa bed directly to our room.

Business_and_leisure Family_with_children

10/10

Exceptional

08 Feb 2026

Adam

Great staff

10/10

Exceptional

25 Jan 2026

Skyla

Staff was so nice! Rooms are big. Food was delicious.

Leisure

10/10

Exceptional

25 Jan 2026

Uriah

Great place to stay

10/10

Exceptional

13 Jan 2026

Alejandro

Rooms were very clean. Building was right off the bridge and close to many locations. Staff was friendly and extremely accommodating with animals. 10/10 experience.

Leisure Pet

10/10

Exceptional

13 Jan 2026

Kellie

Enjoyable hot spa and delicious food and hospitality.

Business Pet

10/10

Exceptional

12 Jan 2026

Martina

Staff here is amazing. Despite being an older property we continue to return as rooms as spacious and very scenic. Lala at checking was professional and well informed when we asked questions about places in the area. Had a problem with our key card and Charlie assisted in fixing that problem

10/10

Exceptional

03 Jan 2026

Crystal

Everything was great at this location. Definitely coming back.

Leisure Family_with_children

10/10

Exceptional

30 Dec 2025

Lori

everything great