Jan
The location of property located up a steep winding road. There are
no restaurants close by. Taxis to restaurants are 10 minutes away.
The property itself had a partial view of the Bay; the room itself was fine-a good size queen bed; the shower and bathroom facilities modern, and there was a safe in room for security.
There is a small pool and lawn chairs available on adjoining property that was nice.
The unfortunate part of our experience was lack of information and support from our host at check-in. He spoke English but other staff on premises did not so we were referred to him each time. The room was sweltering hot when we arrived and the fridge was very small (compared to the previous accommodation) and not cold at all! We expressed our alarm about how hot the room was. We were met with comments like: “the fridge works. What do you want me to do?” We expressed concern about butter melting and warm beverages. Again his response was dismissive. He said the air conditioner only worked if the key card was inserted in wall. (We later discovered without the card in wall there is no lights or power to anything) Despite his protests we demanded a 2nd key card so it could be left in the wall and the room was comfortable to return to after a heat wave outside.
Once this was sorted out, food in fridge was cold enough etc. we also weren’t told we could get breakfast on premises until our check out day. Host seemed more concerned with dollars than customer comfort 😡😡
no restaurants close by. Taxis to restaurants are 10 minutes away.
The property itself had a partial view of the Bay; the room itself was fine-a good size queen bed; the shower and bathroom facilities modern, and there was a safe in room for security.
There is a small pool and lawn chairs available on adjoining property that was nice.
The unfortunate part of our experience was lack of information and support from our host at check-in. He spoke English but other staff on premises did not so we were referred to him each time. The room was sweltering hot when we arrived and the fridge was very small (compared to the previous accommodation) and not cold at all! We expressed our alarm about how hot the room was. We were met with comments like: “the fridge works. What do you want me to do?” We expressed concern about butter melting and warm beverages. Again his response was dismissive. He said the air conditioner only worked if the key card was inserted in wall. (We later discovered without the card in wall there is no lights or power to anything) Despite his protests we demanded a 2nd key card so it could be left in the wall and the room was comfortable to return to after a heat wave outside.
Once this was sorted out, food in fridge was cold enough etc. we also weren’t told we could get breakfast on premises until our check out day. Host seemed more concerned with dollars than customer comfort 😡😡
