Genny
The property is centrally located right in the middle of the old town however there is a climb of steps to get to the hotel. Unfortunately there was no on-site parking and the parking lot was located approximately 8 to 10 minutes uphill on cobblestones streets. Very difficult if you have luggage. Paid extra for offsite Parking approximately $15CDN/day.
I paid extra to upgrade my room to the Comfort room, unfortunately this space was located below ground level. The room itself was beautiful with a rustic old world charm. However, there was a such a musty damp smell I couldn’t stay there. It was unbearable.
I did contact the hotel and asked to be moved to a room above ground and they accommodated the request. The new room was ok but much smaller. I was not offered a discount or rebate for the smaller room.
On check out my husband drove the car up to the hotel to load the luggage because it was so heavy. Many other cars were doing the same. A lady was in her window screaming, shaky her finger at him. When we came out with the bags in less than 5 minutes, she was waiting by the car. She immediately began questioning us, asking who we were and demanding to know which hotel we were staying in. We found her behavior intimidating, confrontational, and completely unnecessary, especially given that we were simply loading our luggage like many other guests in the area.
I would not stay there again
I paid extra to upgrade my room to the Comfort room, unfortunately this space was located below ground level. The room itself was beautiful with a rustic old world charm. However, there was a such a musty damp smell I couldn’t stay there. It was unbearable.
I did contact the hotel and asked to be moved to a room above ground and they accommodated the request. The new room was ok but much smaller. I was not offered a discount or rebate for the smaller room.
On check out my husband drove the car up to the hotel to load the luggage because it was so heavy. Many other cars were doing the same. A lady was in her window screaming, shaky her finger at him. When we came out with the bags in less than 5 minutes, she was waiting by the car. She immediately began questioning us, asking who we were and demanding to know which hotel we were staying in. We found her behavior intimidating, confrontational, and completely unnecessary, especially given that we were simply loading our luggage like many other guests in the area.
I would not stay there again
